HS SENIOR PRACTITIONER - CPS 2849BR The Continuous Quality Improvement Specialist

The Continuous Quality Improvement Specialist
The Continuous Quality Improvement Specialist (CQIS) will improve quality of services and outcomes achieved for families and strengthen staff
capacity and compliance with Federal expectations measured by the Child and Family Services Review (CFSR). This position is responsive to
guidance from the federal government that emphasizes an intentional continuous quality improvement (CQI) process.
The CQIS will develop and facilitate an internal case review process for active cases to include the CFSR tool; effectively manage and analyze
outcomes and case review data to identify needs for staff development and training; provide feedback to improve compliance and effectiveness.
Assist in the development and documentation of Child Welfare protocols related to compliance, in partnership with the Child Welfare Program
Consultant, compile and analyze data from all case reviews and provide feedback to staff. Assist in training and coaching as needed and
complete Customer Service Surveys. This position may be required to provide direct services to Child Welfare clients if the volume of work
requires the use of auxiliary staff.
This position reports to CQI Child Welfare Program Consultant.
Knowledge, Skills, Abilities & Competencies
• Must possess excellent verbal and written communication skills
• Advanced critical & analytical thinking skills
• Ability to build and maintain effective relationships with internal and external partners
• Ability to present information in a clear manner
• Excellent interpersonal skills.
• Detail oriented and able to produce accurate documentation
• Ability to multi-task and prioritize
• A high level of energy with a results driven attitude suited to work in a fast paced environment.
• Strong team member
• Able to work well independently
• Well organized, good time management
• Understands organizational systems
• Flexible, open to change and possesses the ability to quickly make adjustments
Work Schedule Monday - Friday 8:30am - 5:15pm
Work Location (074) Human Services Center Swinburne
Expected Hiring Range 20.34 - 27.52
Minimum Requirements
Master's degree in Social Work or equivalent, one year experience in social work or counseling.
Preferred Experience, Skills and Training (beyond the minimum requirements defined by the class)
NC Pre-Service Child Welfare Training. Prefer at least 3 or more years of NC Child Welfare experience.
More for more information and to apply, please visit www.wakegov.com
Applications must be submitted by the Closing Date February 22, 2016