Queensborough Community College
Non-teaching Department
July 2013
DEPARTMENT: Academic Advisement 2012-2013 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The purpose of Academic Advisement is to assist both degree and non-degree students in
developing meaningful educational plans that are compatible with their life goals, both short and
long-term, and aiding them in dealing with related areas such as career goals, motivation, and
advanced study. The ultimate responsibility for making decisions about educational plans and
life goals rests with the individual student. The academic advisor should assist students by
helping to identify and assess alternatives and the consequences of their decisions.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Increase the volume of service provided to
continuing students each semester. Evaluate this
activity by studying enrollment data, and measuring
student success outcomes.
Point of service surveys help to assess this core
activity.
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Yes
Developmental
Academic Advisement
Assist with college life
transition
Yes
Queensborough Community College
B.
Non-teaching Department
July 2013
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations
or both
3. the date (select from the calendar drop-down; if you do not know the exact
date, use the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Organized, Presented,
or Both
Date
Number
Attending
3/22/13
14
4/5/13
12
4/12/13
12
Advisement Clinic for Continuing Students
AAC, Guest: Dr. Margo
Edlin – USIP
AAC, Guest: Victoria
Wallace – ASAP
AAC, Consolidated
Transcript System Review
& User Training
AAC
DNA (Did not get Advisement) Session in SUL
AAC
4/23 &
4/30/13
5/13/13
55
62
125
Academic Advisement Center Staff Meeting
Academic Advisement Center Staff Meeting
Academic Advisement Center Staff Meeting
Queensborough Community College
Non-teaching Department
July 2013
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Adrienne Crosson
Adrienne Crosson
Patricia Beale
Patricia Beale
Debra Karlin
Debra Karlin
Dr. Joan Greenhut
Andre Coombs
SaberaSaadullah
Sabera Saadullah
William Duque
Achievement type (from
menu)
Conference, workshop,
training attended
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Conference, workshop,
training attended
Service to department,
College, University,
community, and/or
professional society
Conference, workshop,
training attended
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Conference
Service to department,
Citation
Semester
Transfer Summit
Sept. ‘12
SAP (Satisfactory Academic
Progress) Committee Member
Liaison to Foreign Languages and
English dept.
Liaison to History and Music,
Liberal Arts Academy
2012-2013
Transfer Summit
Sept. ‘12
Liaison to VAPA, Speech, and
Theatre
Commencement Staff
In –house PC Tech
ST100 CD
Updated advisement documents
Transfer Summit
CUNY CUE Conference
Liaison to S.T.E.M
2012-2013
Liaison to Business Academy
2012-2013
Liaison to CJ and Education
2012-2013
CUNY CUE Conference
Liaison to Physics dept.
Spring 13
2012-2013
2012-2013
2012-2013
Spring 13
2012-2013
Queensborough Community College
William Duque
Mary Casatelli
Mary Casatelli
Robert Park
Non-teaching Department
College, University,
community, and/or
professional society
Conference, workshop,
training attended
Service to department,
College, University,
community, and/or
professional society
Conference, workshop,
training attended
Conference, workshop,
training attended
Service to department,
College, University,
community, and/or
professional society
July 2013
Transfer Summit @ St. Johns
Served as the Director of COPE
2012-2013
CUNY CUE Conference
BMI Conference
CUNY CUE Conference
NASPA Region II Conference –
Pre-conference Workshop on
Community College – Behavior
Intervention Team
CUNY Academic Advisement
Council Meetings
Spring 2013
Fall 2012
May 2013
June 6-10
April, May
and June
2013
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
Queensborough Community College
Non-teaching Department
July 2013
DEPARTMENT CHANGES, 2012-2013
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from
menu)
Personnel
Description of Change
Reason for Change
Date/
Semester
Evaluation
of Change*
Mary Casatelli filled position
vacated by Susan Peerzada
Susan Peerzada is still
on medical LOA
March
2013
NA
Victoria Wallace relocated to
ASAP
Personnel
reorganization
Sept 2012
NA
Robert Park hired as new Director
of Academic Advisement
Filled the post vacated
by former director Dr.
Brian Kerr
Service longevity
March
2013
NA
NA
Academy Advisement
reorganization
January
2013
Summer
2013
Dr. Joan Greenhut moving to
STEM Academy
Academy Advisement
reorganization
Summer
2013
NA
Adrienne Crosson and Andre
Coombs moving to Business
Academy
Academy
Advisement
reorganization
Summer
2013
NA
Service
Academic Advisement Center is
being reorganized into new
Academy Advisement Structure –
Advisement staff and New Student
Enrollment Services (Freshmen
Academies). There will be five
different Academy Advisement
Centers
Summer
2013
NA
Service
Planning to revise the way we
deliver academic advisement from
a centralized academic advisement
and freshmen specialized
advisement models to all Academy
Advisement model in the fall 2013
Merging of Academic
Advisement Center and
Freshmen Academies
into Academy
Advisement Centers –
All students now
belong to an Academy
based on their
programs.
Academic Advisement
will be provided by
Academy Advisement
Centers based on
“case-management
load” model
Summer
2013
NA
Adrienne Crosson received her
13.3B
Deborah Karlin moving to Health
related Science Academy
NA
Queensborough Community College
Other
Other
Non-teaching Department
Physical move and staff
reassignment to different
academies have begun
Liberal Arts Academy – L434
Business – A405A
Health – MA326
STEM – LB23
VAPA – S332
Physical reconfiguration of Liberal
Arts Academy L434 conference
room and the front lobby business
and waiting area
Merging of CJ and
Education into Liberal
Arts Academy
Advisement Center
Staff reassignment to
operate specific
Academy Advisement
Centers
Conference room is
being converted into 2
desk Adj. Advisors’
area, Front waiting
area and business to
create better flow and
waiting space for the
students
July 2013
Summer
2013
NA
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
July 2013
E. ASSESSMENT AND EVALUATION, 2012-2013
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key
Performance
Indicator*
Volume of
services
provided
Increase
Graduation
Rates
Target
outcome(s) for
Key Performance
Indicator**
10% increase in
student services
provided by the
Advisement
office.
The Advisement
Center has
created an
internal degree
audit system
which promises
to raise the six
year graduation
rate by at least
2% points each
year.
Actual outcome(s)
Recommended
action plan
The office was
successful in meeting
its goal of increasing
services to students by
10%. During the spring
13 semester,
The office was
successful in reaching
out to and advising
90% ((4100 out of
6300) of the continuing
students by May 31st.
The latest Institutional
Research "Fact Book"
showed a slight 1.2%
increase from 2004 2005.
For Spring 2013
commencement, there
were just over 300
more graduates.
We've learned that
it's important to set
dates with students.
If you inform them
of deadlines, the
majority of students
will react positively
and take care of
school related
business.
It's imperative to
work with other
units in Student and
Academic Affairs to
devise a way to
assist students
towards degree
completion. The
Academy Advisors,
Four-Year Transfer
Coordinator, and
Degree Audit
members should
come together on a
twice a semester
basis to review
student transcripts
and encourage
graduation.
Recommended
status of Core
Activity and KPI
(see menu)
Completed
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
Queensborough Community College
Non-teaching Department
July 2013
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key
Performance
Indicator
(New Year)
Target Outcome(s)*
Plan for Achieving
Target Outcome
Survey return rate seem to
be higher when collected by
advisors. With a
reorganization of academy
advisement system, The
survey will be collected by
respective Academy
Advisement Centers.
Relocation plan and
physical setup plans
completed by the Facilities
Planning. Most moves have
been completed.
Telecommunication and IT
setup plan has been
requested.
Has been already
implemented under the
current NSES plan. New
Student Enrollment
Services still plays a key
role in planning and
executing the new student
advisement plan and goals.
Form a College-wide subcommittee under the
auspices of Enrollment and
Retention Committee
during the Fall 2013 term.
Assist with
college life
transition
Point of Service
Surveys
Increase completion rate of
this survey above 85%
Merger of New
Student
Enrollment
Services,
Freshmen
Academies and
Academic
Advisement
Center – Newly
formed
Academy
Advisement
Centers
Physical
relocation of staff.
(Summer ‘13)
Moves and facilities
requirements to be
completed by end of the
summer 2013.
New Student
Advisement in
SUL
Together with former
Freshmen Coordinators and
former Academic Advisors,
advise all new incoming
freshmen, transfers and
readmitted students.
New Student
Orientation,
Advisement and
Registration
Conduct a feasibility study
of establishment of a
comprehensive New
Student Orientation
program
New model staff
training, planning
and goal setting
retreat.
Establish a mission
statement, philosophy, and
purpose of new Academy
Advisement Centers;
common business
procedures and protocols;
organizational structure and
reporting lines; and
Form internal working
committees to address
various student advisement,
(new FR/TR and readmits),
Student
Advisement,
Retention and
Graduation
Plan to hold a day or two
full-day planning and teambuilding retreat sometime
in summer or early
September 2013.
During the planning retreat,
number of small working
committees to be formed to
begin to tackle these issues.
Divisional
Head
Approval
(Date)
Queensborough Community College
initiatives
Non-teaching Department
High-Impact practices;
retention initiatives,
July 2013
The committees will be
charged to review best
practices, review current
practices and recommend
the best course of action to
address aforementioned
issues.
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Assessment Office, please
submit it to your divisional head for review and approval. The finished
version submitted to the Assessment Office will be posted as a pdf document
on the college’s Assessment Web site.