Information Technology
Our mission is to provide technology leadership and support to the College community. We
are responsible for proposing reliable solutions to help the College work effectively and
efficiently, consistant with University policies and procedures.
Core Activities and Performance
Core Activity
Key PI
Indicators
Help Desk Support
Time to resolve call
yes
F&S / Tiger email
% up time
yes
CUNYfirst project support
Tasks completed on time
yes
Email/Web Hosting
% SAN Up Time
yes
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
Walk in help/CUNYfirst Lab
6/1/2011
7700
Security Awareness Class
6/1/2011
40
both
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Olubunmi
Adewalure
Cisco Nexus 7000/5000
Spring 2012
Bryan
Farr
Cisco Live 2012
Spring 2012
Quincin
Gonjon
Educause 2011
Fall 2011
Elizabeth
Gordon
Educause 2011
Fall 2011
Emil
Parrinello
Educause 2011
Fall 2011
Ralph
Romanelli
HID Help Desk Conference
Spring 2012
George
Sherman
Educause 2011
Fall 2011
Raj
Vaswani
Educause 2011
Fall 2011
Conference, workshop,
training attended
Changes in Department within Last Year
Change Type
Change
Reason
Semester
Replace 120 PCs
Replace old/slow PCs
Fall 2011
Add/replace 19 network switches
Old switch ran at old 100Mbps spreed
Fall 2011
Added 750 network ports
Expansion / upgrades
Fall 2011
Equipment
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
CUNYfirst Project
Complete project tasks on
time
Tasks completed On Time
Closely Monitor
Continuing
Help Desk case
resolution
Complete in 3 hours
Completed in 1 hour or less
Closely Monitor
Continuing
Email/Web Hosting
SAN 100% Up Time
100% Up Time
Closely Monitor
Continuing
Email Systems
100% Up Time
99.99 % Up Time
Closely Monitor
Continuing
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
CUNYfirst project support
Complete project tasks On
Time
100% On Time
Closely Monitor
Help Desk Support
Average Case completion
time
Completed in less than 2 hours
Closely Monitor
Email/Web Hosting
SAN Up Time
100% Up Time
Closely Monitor
Email Systems
Up Time
100% Up Time
Closely Monitor