Finance and Admiinistration – Year-end Report – Part B – Planning and Assessment
INFORMATION TECHNOLOGY
Mission: Our mission is to provide technology leadership and support to the College community. We are responsible for proposing reliable solutions to help the College work effectively and efficiently,
consistent with University policies and procedures.
College strategic objectives:
Division strategic objectives:
1.C.5 – Use technology to support student services
1. Continually improve college technology infrastructure in
support of entire community
2.A.6 – Improve student satisfaction with Administrative
services
2. Support Enrollment Management efforts & team
2014-15 Completion report (outcomes for this past academic year, based on last year’s year-end report, section F)
Key performance indicators
Email Up Time
Web Hosting Performance
Target outcomes
100% up
SAN Up 100%
*Column contents should be used to indicate which strategic objectives below address the follow-up necessary.
100% Up
100% Up
Actual outcomes
Recommended action plans*
Closely Monitor
Closely Monitor / Monitor Capacity
2015-16 Department strategic plan:
1. Division strategic objective: Continually improve college technology infrastructure in support of entire community
Department strategic objectives
Telephone System upgrade
Develop infrastructure inventory,
plan an upgrade cycle to ensure
continuity and planned investment
Indicator(s)
Procurement and plan to
implement
Equipment and needs inventoried
and plan established
Expected outcomes
Upgraded & reliable voice
communications ability
Consistent investment and
maintenance of infrastructure.
Action plan/timeline
Procured and plan developed in 2015 -16
Who
G. Sherman & team
Developed during 2015-16
G. Sherman & team
Actual outcomes
2. Division strategic objective: Support Enrollment Management efforts & team
Department strategic objectives
Indicator(s)
SIP implementations
SIP implementations
SIP implementations
Expand features of Mobile App
Q Less implementation
In Flight implementation
Support Enroll Mgmt. Team goals
Produce supporting Reports
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).
Expected outcomes
Action plan/timeline
Who
Greater student usability and communication
Improved student satisfaction
Improved student and faculty satisfaction and
productivity with CUNYfirst and mobile application
Requested Reports delivered on time
2016 - 2017
2016 - 2017
2016 - 2017
R. Vaswani
E. Parrinello, R. Vaswani
G. Sherman E. Parrinrllo
& R. Vaswani & team
M. Berman
Give requests highest priority
Actual outcomes