Finance & Administration – Year-end Report – Part B – Planning and Assessment
FINANCIAL SERVICES & PROCUREMENT
Mission: Our mission is to provide excellent customer service to the college community in the delivery of administrative services and the efficient procurement of and payment for goods and
services in support of departmental and college objectives.
College strategic objectives:
Division strategic objectives:
1.A.8 – Use financial resources efficiently and prioritize
spending on direct student services
1. Identify opportunities to leverage CF to streamline
administrative services while improving administrative
services & customer service
2014-15 Completion report
Key performance indicators
Support college spending on instruction
and student services
Target outcomes
Support departments in mission by
providing excellent customer service
Actual outcomes
% of services maintained
Recommended action plans*
Continue refinement of process improvement and customer service.
2015-16 Department strategic plan:
1. Division strategic objective: Identify opportunities to leverage CF to streamline administrative services while improving customer service
Department strategic objectives
Indicator(s)
Greater system usage by
employees
Expected outcomes
Improved productivity and reduced
employee reimbursement time
Action plan/timeline
Develop during 2015-16
Who
D. Wasserman
& team
Implement CUNY approved simplified
purchasing procedures
Reduced cycle time and
greater employee
satisfaction
reduction of usage
Improved productivity and customer
service
Develop during 2015 -16
D. Wasserman
& team
Financial savings
Develop during 2015-16
D. Wasserman
& team
Develop tracking system for mail usage
reduction of usage
Financial savings
Develop during 2015-16
Reduction of unauthorized
copier usage
Protect college financial resources.
Develop during 2015-16
D. Wasserman
& team
D. Wasserman
& team
Implement employee processing for travel for
all administrative departments during the
spring of 2016.
Implement billing system for print shop usage
four 2017 budget
Implement copyright protection controls
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).
Actual outcomes