Registrar
The Office of the Registrar supports the instructional and student progress endeavors of
Queensborough Community College by providing quality services to students, faculty,
academic and administrative departments, and the public.
The Office of the Registrar addresses issues affecting both students and faculty. Registrar
staff work to understand their customers’ requirements and current and anticipated
administrative needs. Staff demonstrate professionalism and integrity and strive for
continuous improvement of services.
Services include course record management, classroom assignment, final exam
scheduling, academic record creation and maintenance, student registration, grade
processing, transcript issuance, coordination and management of summer, winter and
special programs, (such as Learning Academies.) The Registrar is also responsible for
student certification, creation and maintenance of the Academic Advisement system(Tiger
Tracks), TAP audit system (FACTS), monitoring and compliance with academic and
administrative policies, student and course information system operation, retention and
graduation outreach/certification and the dissemination of accurate, timely, and complete
information.
Core Activities and Performance
Core Activity
Key PI
Indicators
CUNYfirst implementation
Compliance with QCC procedures, requirements, accuracy. Staff, Yes
faculty and student use and understanding of new student
database.
Class/Space scheduling/R25
Begin using X25 to assist in classroom scheduling
yes
Final exam scheduling
Find method to assist in final exam scheduling (X25?)
yes
Degree Works(Tiger Tracks)
Degree Works(Tiger Tracks)
no
FACTS for TAP
FACTS for TAP
no
Committee on Course & Standing
Review of student appeals
no
Graduation Audit
Graduation process that is streamlined for students
no
Transcripts
Timely and accurate production of student transcripts on demand no
Epermits (In and Out)
Ease of process for students, faculty and staff
no
Customer/Student Services
Promt, accurate response to requests for services
no
R2T4 Process
Accurate records in compliance with federal requirements
no
Certification of Enrollment
Enrollment verifcation for employers, health insurance,
unemployment, etc.
no
Veteran Certification
Veteran Certification of enrollment electronically
No
Veteran Services
Streamlining the evaluation of military experience credits for
veterans, with the assistance of a faculty member.
yes
Transfer Student Evaluations
Creation of CUNYfirst automated process for transfer evaluations, yes
in additon to manual processing
TIPPS data entry
TIPPS data entry & intergration with CUNYfirst
no
Data entry (Grades, change of program plan, Data entry (Grades, change of program plan, correction of data,
correction of data, etc.
etc.
no
College Catalog maintenance (CF)
College Catalog maintenance (CF) - Accurate scheduling of
courses
no
Production of data/reports for campus
community
Development of new processes and reports in coordination with
CUNYfirst
yes
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
CUNYfirst training for Department Secretaries on Scheduling of Classes
4/10/2011
both
10
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Robert
Anderson
CRP & UAT – CUNY first sessions
Fall 2010
Robert
Anderson
CRP & UAT – CUNY first sessions
Summer 2010
Xiao Yan
Cai
CRP and UAT – CUNY first sessions
Fall 2010
Xiao Yan
Cai
CRP & UAT – CUNY first sessions
Summer 2010
Florence
Farrat
CRP & UAT – CUNY first sessions
Fall 2010
florence
farrat
CRP & UAT – CUNY first sessions
Summer 2010
Lisa
Freeland
CRP & UAT – CUNY first sessions
Fall 2010
Lisa
Freeland
CRP & UAT – CUNY first sessions
Summer 2010
Staff
Registrar
CRP & UAT – CUNY first sessions
Summer 2010
Staff
Registrar
CRP & UAT – CUNY first sessions
Fall 2010
Laura
rotter
CRP & UAT – CUNY first sessions
Fall 2010
laura
Rotter
CRP & UAT – CUNY first sessions
Summer 2010
Ann
Tullio
CRP & UAT – CUNY first sessions
Fall 2010
Ann
Tullio
CRP & UAT – CUNY first sessions
Summer 2010
Conference, workshop,
training attended
Changes in Department within Last Year
Change Type
Change
Reason
Semester
Retirement from full time position to part
time position
Retirement
Fall 2010
Replacement of Retired person
Fall 2010
Samantha Gross - new COA
new employee for CUNYfirst
Fall 2010
Doreen-Fox Herron - new HEO
Pre- audit of students for graduation
Spring 2011
To evaluate students earlier for graduation
To evaluate students earlier for
graduation
Spring 2011
Personnel
Duane Heaven - new COA
Services
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
CF Implementation
Compliance with QCC
Staff is struggling to understand
procedures, requirements, and keep up with changes due to
accuracy. Staff, faculty
CF changes
and student use and
understanding of new
student database.
Action Plan
Status
Continued staff training. Continuing
Continue to work with
Central administration to
work out issues.
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
CUNYfirst implementation
Compliance with QCC
procedures, requirements,
accuracy. Staff, faculty and
student use and
understanding of new
student database.
Improved services for students and
staff.
Continued staff training.
Continue to work with
Central administration to
work out issues.
Class/Space
scheduling/R25
Begin using X25 to assist in
classroom scheduling
Improved room utilization.
Use of X25
Final exam scheduling
Find method to assist in final Final exam schedule that works for
exam scheduling (X25?)
students and faculty
Find method to schedule final
exams
Veteran Services
Streamlining the evaluation
of military experience credits
for veterans, with the
assistance of a faculty
member.
Woring with faculty member
Streamlining the evaluation of
military experience credits for
veterans, with the assistance of a
faculty member.