Queensborough Community College
Non-teaching Department
July 2013
DEPARTMENT: Mathematics Learning Center 2012-2013 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
In accordance with the Mission of the College to provide open- admission access for all learners
along with support services to provide students with the maximum opportunity to succeed, the
Mathematics Learning Center is committed to providing high quality mathematics one- to –one
tutoring and small group learning for all students. Innovative pedagogical techniques, including
educational technology are employed. In order to ensure the highest quality of service to
students, the Mathematics Learning Center engages in on-going assessment using CUNY-wide
and college specific indicators. The Mathematics Learning Center is a tutoring and self-study
facility accessible to all students. It is open year round and provides assistance for all
mathematics courses, from developmental to advanced level. Highly qualified tutors and faculty
are trained to work with students on a one-to-one basis and in small group workshops. The
Mathematics Learning Center provides course-integrated workshops and review sessions to
help students exit from remediation in an expeditious manner. The Center provides review
sessions to help students in credited math courses to increase retention and graduation rates.
In addition, the Mathematics Learning Center works with other departments in the College to
provide services for targeted cohorts to appropriately support students in credit level courses.
For transfer students, the Center provides resources to test and assess students’ ability so that
proper placement in advanced level courses is achieved. The Mathematics Learning Center
provides support services for grant-funded projects in the Mathematics and Computer Science
Department. In order to accomplish the mission for the academic year 2012 – 2013, the
following services were offered: One-to one tutoring for credit and non-credit bearing math
courses, during the Fall 2012 semester course integrated workshops for MA 5 modular classes,
course-integrated workshops for USIP MA 10 classes, review sessions for final exams, MA 5 &
MA 10 Express workshops, ASAP review classes/workshops and specialized Nursing and
Biology tutoring and workshops. The Center’s services expanded to providing on-line review
sessions through a “Virtual Classroom” for year 2 of a Perkins grant funded project for
technology students. The Center also supported the USIP Winter and Summer Immersion
programs by providing on-line review sessions for the CUNY Elementary Algebra Final Exam
(CEAFE). The Mathematics Learning Center serves approximately 5,500 individual students
fulfilling 37,000 requests for tutoring/workshops per year.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance
Indicators
Indicators to Be Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the
corresponding Key
Performance Indicators
(KPIs) that measure the
effectiveness of the
department’s activity. Key
performance indicators are
not outcomes—for example,
a KPI might be “volume of
Yes or no. Indicators to be assessed should come
from the previous year’s report, part F, column 4.
Queensborough Community College
Fall 2012 and Spring 2013 One‐to‐One Tutoring for Credit and Non‐Credit Bearing Math Courses Non-teaching Department
service,” whereas an
outcome might be “increase
volume of service by 5
percent”).
Passing the course with a C or better MA 5 Modular Workshop Passing the uniform final exam MA 121 Final Review Passing the course with a C or better MA‐10 USIP Winter Immersion MA 10 USIP June Immersion MA 119 Final Review Passing the CUNY uniform final exam Retention rate for 15 or more visits to the Math Center B.
Passing the CUNY uniform final exam Passing the course with a C or better Completion of the course July 2013
For the Fall 2012, 55% of the student that received tutoring from the Math Center passed the course with a C or better. For Spring 2013, 48% of the students that received tutoring from the Math Center pass the course with a C or better. Although non‐credited courses receive a P/R grade. Students must earn a C or better average in order to receive a P grade. In the Fall 2012 semester 75% of the students that took the MA 5 Modular workshop passed. For Spring 2013 the MA 5 course was integrated into MA 10. In Fall 2012, 64% of the students that attended the final review passed the MA 121 course. For Spring 2013, 75% of the students that attended the final review passed the course. In January 2013, 93% of the students that registered for the program and took the CUNY uniform final exam passed. In June 2013, 85% of the students that registered for the program and took the CUNY uniform final exam passed. In Fall 2012, 63% of the students that attended the final review passed. In Spring 2013, 53% of the students that attended the final review passed. In the Fall 2012, 2% of the students that attended tutoring about once a week (15 or more times) did not complete the course. In Spring 2013, 15% of the students tutored 15 or more times did not complete the course. DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations
or both
3. the date (select from the calendar drop-down; if you do not know the exact
date, use the first day of the month when it occurred)
4. the number attending the event
Queensborough Community College
Type of Activity and Topic
Workshop Leader Training
Tutor Orientation
Non-teaching Department
July 2013
Organized,
Presented, or
Both
bnnnnnnnnbO
Date
Number
Attending
Weekly
15
BO
September -2012
& January 2013
30
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Elizabeth Nercessian
Elizabeth Nercessian
Elizabeth Nercessian
Achievement type (from menu)
Part of the Perkins Major Effort 7
Virtual Classroom team (Fall 2012 –
Spring 2013) that developed and
digitized E-reviews for the math
courses for technology majors. She
trains, supervises the E-instructors
and pedagogically reviews and edits
the on-line sessions.
As requested by CUNY Central,
developed the Study Guide review
materials for the CUNY Elementary
Algebra Final Exam (CEAFE) –
November 2012. These materials are
being used CUNY wide.
As part of the MSEIP grant with
Medgar Evers, she trains and
supervises tutors, mentoring students
using the TOC method.
Citation
Semester
Fall 2012 –Spring 2013
Fall 2012
Fall 2012 – Spring 2013
Queensborough Community College
Non-teaching Department
July 2013
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
D. DEPARTMENT CHANGES, 2012-2013
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Description of
Change
Reason for
Change
Date/Semester
Evaluation of
Change*
Not applicable
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
July 2013
E. ASSESSMENT AND EVALUATION, 2012-2013
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Target
outcome(s)
for Key
Performanc
e
Indicator**
Actual
outcome(s)
Recommended
action plan
Recommended status of
Core Activity and KPI (see
menu)
75%
75%
MA 10 USIP Winter
Immersion
65%
93%
Discontinued - In Spring
2013, Ma 5 course was
integrated into the MA 10
course. Therefore the MA
5 Workshops are no
longer offered.
Continuing
MA 10 USIP June
Immersion
65%
85%
Continuing
70%
64%
70%
75%
MA 5 Modular
Workshops – passing
the uniform final exam
MA 121 Final Review –
Fall 2012
MA 121 Final Review –
Spring 2013
This course was
offered 1 hr per
week for 15 weeks.
The course was
revised into three
5-week sessions.
The results
improved.
Continuing
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
Queensborough Community College
Non-teaching Department
July 2013
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target
Outcome(s)*
Plan for Achieving Target
Outcome
Divisional
Head
Approval
(Date)
MA 10 USIP
Passing the
Immersion –
uniform final
Winter and June exam
70%
MA 10 course
integrating
support services
65%
Passing the
uniform final
exam
Train and Supervise EInstructors to deliver
on –line review sessions.
Schedule on-line review
sessions for the final exam
Develop materials for the
mandatory extra tutoring
hour required for all 120
MA 10 day sections.
Train and Supervise
Workshop Leaders to
facilitate the workshops.
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Assessment Office, please submit it to your
divisional head for review and approval. The finished version submitted to the Assessment
Office will be posted as a pdf document on the college’s Assessment Web site.