Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
DEPARTMENT: Library
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The primary mission of the library is to support the mission of the college. The library’s mission
includes
~ promoting and supporting all efforts to insure that every student becomes information literate
~ providing an environment that supports collaborative learning
~ providing access to print, online and multimedia resources that support the curriculum and
faculty research
~ preserving materials related to the College's history
~ maintaining professional standards for an academic library in a highly respected public
institution
~ working collaboratively with other academic departments to achieve the goals of the College
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
1. Number of classes and number of students
served
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Assessed
Information literacy
instruction
2. Infiltration of programs involving new
technologies (e.g. Swig, Elearning)
Done, but no formal
assessment yet
3. Evidence of student learning in classes using
information literacy instruction
4. Use of technology in teaching
Ongoing assessment
5. Evaluation of teaching in information
literacy sessions
Not yet implemented
6. Acceptance of Interdisciplinary Information
Literacy course in Pathways
Activity put on hiatus
due to negativity
from the QCC
Curriculum
Committee which
questioned whether
the Library was an
Not yet implemented
Queensborough Community College
Non-teaching Department
Information literacy
instruction in English
classes
Required information literacy component in EN101
classes
Embedded librarians in
courses and initiatives
(Embedded librarians
will be available to
students when they are
gathering information for
assignments)
1.5-10% increase in database usage
2. Students in courses with an embedded librarian
will score better on post tests of information literacy
than those who attend one or no information literacy
sessions
Professional reference
service
Consistent quality of reference service
Improvement of Library
Website and LibGuides
(subject guides)
1.High ratings on usability tests for web content,
including LibGuides
2. Regular updating of LibGuides
3. Creation of new LibGuides as needed
2013-2014 Academic Year
academic
department with
faculty qualified to
offer a credit bearing
course
Although an
information literacy
session is not
required in EN101,
the English
Department is
drawing up formal
recommendations for
new and adjunct
faculty members that
include information
literacy sessions.
Other collaborative
projects between the
library and the
English department
will result in
increased use of
information literacy
session in EN101
classes.
Formal assessment of
key performance
indicators not yet
implemented
Informal feedback
from participating
students, faculty and
chairs very positive;
students responded
favorably to having
their own librarian
User satisfaction
surveys administered
to students, faculty
and staff
1. Updating of
Libguides –
assessment every
semester – partly
achieved
2. Implementation of
usability testing – not
done
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Better service at the
circulation desk at the
start of the semester
Shorter lines at circulation desk because fewer
students would need to activate their ID cards for
library use by coming to the library
New Procedures
created by IT for
activating ID cards
prior to distributing
them
Providing an atmosphere
that is conducive to
individual and group
study
Implementation of improved use of space as
suggested in budget request (new circulation/reserve
desk, moving reference stacks and student seating,
measures to block noise of students using the main
staircase, consideration of weeding to secure more
space for student seating, consideration of enclosure
for the balcony)
Replacement of
outdated and misleading
content (e.g. citations
from Wikipedia,
references to outdated
tools) in ST100
handbook and improved
information about the
library distributed to
incoming students
1. Elimination of outdated and misleading
content
2. Improved information to incoming students
None of the
recommendations
have been
implemented. Noise
complaints from
students and CETL
staff have increased.
Assessed – outdated
content eliminated
but not replaced by
improved content.
Almost no
information about
the library is given to
incoming students.
Availability of library
services when they are
needed by students
1. Library hours that meet student needs
Library opening was
changed to 7:30 am
and students come at
that time. Gate
counts increase
almost every year.
2. Online presence of librarians when help is
needed by students
Chat reference is
now available from 9
to 11 four nights a
week and from 7 to
11 on Sunday night
No formal
assessment. General
satisfaction with
faculty development
activities.
Faculty development
activities
Initiative to create a
more collaborative and
respectful working
environment between
library faculty and staff
Participation in Starfish
Variety of workshops and webinars from
vendors and library organizations to inform
faculty of new resources
Meetings with other departments to keep
library faculty informed of new educational
initiatives, such as flipped classrooms
Evidence of increased knowledge about the
work of others in the library and increased
collaboration for the benefit of the
department and library users
Students referred to library by classroom
faculty and other departments
No assessment as
yet. General
satisfaction with
initial meeting
Initiated this year; no
assessment yet
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations or both
3. the date (select from the calendar drop-down; if you do not know the exact date, use
the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Organized, Presented,
or Both
Date
Participation in Common Read (service
on planning committee, creation of
LibGuide, library exhibit, library
sessions for participating classes)
Assisted Engineering, Art and Theatre
departments in accreditation process
End of semester term paper workshops
offered by the Library alone and in
collaboration with the Writing Center
Presented
9/13-5/14
Organized and presented
Meetings with Writing Center tutors to
work on more collaborative activities
Recruited major presenter for Fall
Faculty meeting on Open Access
publication
Ereserve workshops
Organized
Dec.
2013
and May
2014
April
2014
Oct. 2013
Faculty workshop on predatory journals
Organized and presented
Faculty workshop on authors’ rights
Organized and presented
Faculty workshop on open educational materials
Organized and presented
Jazz Appreciation and National Poetry
Month – online discussion
Student Poetry and Photography contests
Organized and presented
New Faculty Institute
Hosted ACRL webcast on online tutorials
for QCC and other area librarians
Presented
Organized
Organized
Organized and presented
Organized and judged
Oct. 2013
and Feb.
2014
Nov.
2013
March
2014
April
2014
April
2014
AprilMay
2014
Jan. 2014
April 2014
Number
Attending
Queensborough Community College
Non-teaching Department
Hosted ACRL webcast on publishing for
QCC and other area librarians
Added a new location in the Art Gallery
since Art Gallery personnel wanted to have
their books in World Cat. Librarians set up
system and trained Art Gallery staff.
2013-2014 Academic Year
Organized
April 2014
Organized and accomplished
Fall-Spring
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Jeanne Galvin
Jeanne Galvin
Jeanne Galvin
Jeanne Galvin
Achievement type (from
menu)
Service to University:
Chair, Council of Chief
Librarians Personnel
Committee. Main
project was
recommending
adjustments to HEO
templates for librarians
Served on HEO
Committee at QCC
Served on Faculty
Excellence Award
Committee
Represented CUNY
Libraries at Middle
States Town Hall
meeting in Albany
Citation
Semester
Fall and
Spring
Fall and
Spring
Fall and
Spring
Spring
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Awards
Patent
Materials Development
Book, introduction, preface, etc.
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Other (please explain)
D. DEPARTMENT CHANGES, 2013-2014
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Personnel
Description of
Change
Termination of
employee
(college office
assistant)
Personnel
New tenure
track faculty
member added
Personnel
Reorganization
of support staff
Reason for
Change
Employee on
medical leave
for over a year
and no longer
responding to
requests for
medical
documentation
Library finally
successful in a
search for a
faculty
member to fill
a newly
created line
Some
dissatisfaction
with job
performance
Date/Semester
Fall 2013
Spring 2013
Summer 2013
Evaluation of
Change*
Employee has not
yet been replaced.
Department is
trying to manage
with hourly staff.
Prof. MiSeon Kim
has made an
excellent start and
her work has
already been
recognized by other
departments
Support staff is
generally more
productive and
satisfied with work
Queensborough Community College
Non-teaching Department
CUNY OLS
encouraged
this initiative
in order to
improve
library’s
impact on
student
learning
Increased
In addition to
service to
mandated
Honors
information
Students
literacy
workshops for
students
working on
Honors
Contracts, we
offered special
workshops for
honors classes
in chemistry
Faculty
Request from
member served CETL director
as coordinator
of high impact
activity(SWIG)
Longer library Request from
hours
students and
faculty for
earlier opening
Fall and Spring
Service
After hours
chat
Requests from
students and
librarians for
help later at
night
Spring
Equipment
Purchase of
large monitors
for Media
Requests for
monitors that
can fit on
Spring
Service
Service
Service
Service
Creation of
embedded
librarian
program
Fall and Spring
Fall and Spring
Fall and Spring
2013-2014 Academic Year
Students who
participate indicate
satisfaction with
“their personal
librarian” and
faculty indicate that
student work shows
more effective use
of library resources
Students and
faculty had very
favorable reactions
to workshops on
the database called
SciFinder
Greater recognition
by CETL and other
faculty of the
abilities of library
faculty
Students do use the
library from
opening to closing.
Because ACC does
not mirror our
hours, we realized
that we needed an
early morning
adjunct CLT and
we hired one.
Service, performed
by fulltime and
adjunct faculty
from their homes,
is growing in
popularity
Media Services
technicians are able
to offer better
Queensborough Community College
Non-teaching Department
Services
Space
Loss of corner
space adjacent
to CETL
Space
Increased
usage of L313
(part of CETL)
and other
computer
classrooms
elevators for
transportation
around campus
Administrative Fall
decision to
create office
space for
another
member of
CETL
Increased
requests for
library
instruction
Fall and Spring
2013-2014 Academic Year
service
Loss of even a
small amount of
space (seating for
8-10 students) is a
problem when gate
counts have
increased by 40%
in the past 4 years.
Overcrowding and
noise are the most
frequent student
complaints about
the library.
Library and
departmental
faculty who use our
services are pleased
to be able to have
instruction when it
is needed and not
be denied because
of lack of space
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
E. ASSESSMENT AND EVALUATION, 2013-2014
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key
Performance
Indicator*
Target outcome(s)
for Key
Performance
Indicator**
Actual
outcome(s)
Number of
Same or increase
information
literacy sessions
Slight increase
Information
literacy
instruction as a
required
component in
EN 101
Although an
information
literacy session is
not required in
EN101, the
English
Department is
drawing up
formal
recommendations
for new and
adjunct faculty
members that
include
information
literacy sessions.
Other
collaborative
projects between
the library and
the English
department will
result in
increased use of
information
literacy session in
EN101 classes.
Requirement in the
EN101 curriculum
Recommended
action plan
Recommended
status of Core
Activity and KPI
(see menu)
Continue to
Continuing
promote role of
information
literacy
instruction in
student success
Continue
Modified
collaborative
activities
Queensborough Community College
Non-teaching Department
Excellent
reference service
Users were
generally
satisfied;
clarification of
polices needed.
Students
indicated issues
not related to
reference (e.g.
printing limits,
noise and
overcrowding)
Excellent ratings on
user surveys done
this year
2013-2014 Academic Year
Reference
manual created
Continuing –
reference
manual will be
reviewed
annually for
possible
updating
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over
time, assessments should be rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
Excellent
teaching in
information
literacy sessions
Service at the
circulation and
reserve desks
Key Performance
Indicator
(New Year)
Evaluation of
teaching
Excellent service
Target Outcome(s)*
90% excellent
evaluations
90% excellent
evaluations
Plan for Achieving
Target Outcome
1. Determine a
format for
evaluation of “oneshot” sessions
2. Implement
evaluation system
3. Assess evaluation
instruments
4. Support excellent
teaching and assist
those who need
improvement by
assigning partners
1. As was done for
reference service, a
survey instrument
will be created and
administered
Queensborough Community College
Implementation
of Aleph version
21
Implementation
of Primo (cross
platform search
tool)
Use of newly
added databases
and e-resources
Creation of more
quiet space and
effective library
behavior policies
(re noise, food,
sitting in aisles,
recreational
activity)
Non-teaching Department
Successful transition
and staff training;
transition involves
offline circulation for
several weeks during
the summer
Faculty and student
use of Primo
Faculty and staff
ready to use new
version successfully
by Fall semester
Faculty and staff
ready to use Primo
successfully by Fall
semester
Target usage to be
determined
Drop in student
complaints about
noise and
overcrowding
2013-2014 Academic Year
2. When a sufficient
number of
responses has been
received, the
assessment
committee in
conjunction with a
support staff
steering committee
will plan for any
remedial action
that is needed
3. A procedure
manual will be
created by the
assessment
committee and the
support staff
steering committee
In-house training and
utilization of any
training offered by
OLS
Training by OLS and
creation of materials
for student use
Usage statistics
furnished by vendors
To be determined
1. Meet with Student
Affairs, Academic
Affairs and Public
Safety to get
support for
enforcement of
policies
2. Improve signage
and communication so that
students know
what behavior is
acceptable
3. Continue to
Queensborough Community College
Non-teaching Department
Creation of a
1. More laptops and
Staff satisfaction with
more professional
tablets available for work space
and useful space
student use
at circulation and 2. CDs and DVDs
reserve
(those that
accompany books
as well as music
and other media)
more accessible
Creation of a
more productive
environment
among the
various
constituencies
who work in the
Library
Better collaboration
between library
faculty and staff
1.
Eliminate legacy
functions that do not
contribute to the
library’s mission
1. Media services moved
to ACC where other
technology services
reside
1. Media services moved
to ACC where other
technology services
reside so that college
will have better media
services
2. Change perception of the
library from a space that
is interchangeable with
Student Union
Faculty and
staff understand
each other’s job
responsibilities
2.
Faculty and
staff use knowledge
to serve students
more effectively
Fewer complaints about
noise and overcrowding
from students and CETL
2013-2014 Academic Year
advocate for
projects to switch
reference books
and carrels and to
enclose the balcony
1. Move “back room”
operations from the
public area
2. Throw out
unneeded files and
other materials
3. Turn reserve
collection so that
damaged books are
not visible
4. Create usable
storage space in the
library basement
5. Install new desk
with features to
serve a 21st century
library
3. Support staff
representation at
departmental
faculty meetings
4. Meetings of all
library personnel
to share concerns
and ideas for
improving services
Finalize plans for move and
for library technician
staffing
Advertise library policies
and obtain student buy-in
3. Eliminate tracking of use
of our classroom (L302)
in R25 (other restricted
rooms such as L313) are
not tracked in R24
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Before submitting your year-end report to the Office of Strategic Planning,
Assessment, and Institutional Effectiveness, please send it to your divisional
head or supervising dean for review and approval. Once approved and
submitted, the report will be posted as a pdf document on the college’s
website.