Basic Skills Learning Center
The Basic Skills Learning Center's mission is to provide course mandated and course
non-mandated reading, writing, study skills, and ePortfolio support services to
Queenscorough Community College students who are enrolled in Based Educational Skills
courses so that these students may exit remediation and enroll in Queensborough
Community College's gateway courses in a timely manner.
Core Activities and Performance
Core Activity
Key PI
Indicators
ACT COMPASS Reading Reviews for BE
122 students
ACT COMPASS Reading exit-from-remediation grades; volume of ACT
students who attended; volume of students who attended all
COMPASS
sessions; assessment of reading strategies learned
Reading
exit-fromremediation
pass rates
will be equal
to or greater
than all ACT
COMPASS
Reading
exit-fromremediation
pass rate;
faculty
compliance
with
attending
reading
recitation
visits;
registration
for ACT
COMPASS
Reading
Reviews
ACT COMPASS Reviews for BE 226
ACT COMPASS Reading exit-from-remediation grades; volume of ACT
students who attended; volume of students who attended all
COMPASS
sessions; assessment of reading strategies learned
Reading
exit-fromremediation
pass rates
will increase
by 5% from
the 09-10
academic
year;faculty
compliance
with
attending
reading
recitation
visits;
registration
for ACT
COMPASS
Reading
Reviews
ACT COMPASS Reading Online Review
ACT COMPASS Exit from Remediation Pass Rates; Volume of
BES students
ACT
COMPASS
reading pass
rates of BES
students
enrolled in
online
intervention
will be equal
to or greater
than BES
students
enrolled in a
traditional
ACT
COMPASS
Reading
review
ACT COMPASS Reading Workshop
ACT COMPASS Reading Retest Pass Rates; Percentage of BE
122/226 Students with grades of NC who register for a workshop
immediately after the course
Maintain
benchmarke
d 50% pass
rate for
retesting;
improve
retest scores
by 6 points
Instructional Technology Course mandated
support requirements
Volume
Volume is
consonant
with the
registration
numbers
CATW Reviews for BE 112 stuents
CATW Exit from Remediation Pass Rates
CATW
Review
students'
pass rates
will be equal
to or greater
than pass
rates of all
BE 112
students who
take the
exit-fromremediation
exam
CATW Reviews for BE 205 students
CATW Exit from Remediation Pass Rates
CATW
Review
students'
pass rates
will be equal
to or greater
than pass
rates of all
BE 205
students who
take the
exit-fromremediation
exam
Tutoring
Course pass rates
ePortfolio and digital storytelling development Provided ePortfolio support for BES faculty
Students
who
participate in
3 or more
sessions will
pass the
course at a
rate equal to
or greater
than the
aggregate
pass rates
for the
course.
251 students
attended at
least one
ePortfolio
session with
their faculty;
4 BES
faculty
participated
in the SWIG
digital
storytelling
project of
which two
required
consistent
support; one
adjunct BES
faculty
incorporated
ePortfolio
use
consistently
with
students;
one
additional full
time BES
faculty had
students
upload
artifacts to
their
ePortfolio;
the BSLC
CLT
provided
over 40 work
hours to
assist 3
individual
BES faculty
in the use of
ePortfolios
with their
classes; two
group
ePortfolio
faculty
sessions
were held in
late May and
were
followed by
individual
presentation
s. The
BSLC will
continue to
offer both
group
ePortfolio
orientations
as well as to
offer
individual
orientation
sessions for
BES faculty
requesting
this support.
A PP
Camtasia
tutorial was
offered to
one BES
faculty.
In Class Tutor Support for CATW classes
CATW exit from remediation pass rate
Students
who are
enrolled in
writing
classes that
are assigned
an in class
tutor will
pass the
CATW exit
from
remediation
exam at a
rate higher
than all BE
students who
test the
CATW on
exit from
remediation
Recruit BES faculty who participate in
Service Learning
Volume of BES faculty who participate in service learning
activities
Volume did
not change.
A renewed
effort will be
made to
encourage
the use of
service
learning for
the 2011-12
academic
year.
Reading Recitation Visits
Faculty compliance with mandated time and schedule,
implementation of online faculty resources
Faculty
usage of the
BSLC
computer lab
for reading
recitation
visits.
Implementati
on and
faculty
utilization of
Online
Faculty
Resources
developed
by the CLT.
Staff Development
Faculty and staff attendance at professional development
workshop.
Faculty and
staff
attendance
at workshops
for
ePortfolio,
CATW, and
Online
Reading
Review.
College 101
Provide access for technology workshop that is included in
College 101
None; the
BSLC offers
its space to
the College
101 initiative
in the spirit
of
professionali
sm and
collegiality;
the BSLC
CLT is
funded for
his work
during this
initiative
through the
College 101
funding
stream.
Operating an Office of Service Learning
Log of communications between faculty and office of service
learning; log between community based organizations and office
of service learning; log of planning meetings.
As a result of
the frequent
and
consistent
communicati
on between
the office of
service
learning and
its faculty
and CBOs,
service
learning
activities
were
incorporated
into 71
classes for
the 2010-11
academic
year.
Recruiting faculty for service learning
pedagogy
Volume of faculty
Number of
faculty
recruited in
service
learning
increased
from 35 to 44
with 21 of
the faculty
being new to
the service
learning
pedagogy.
Planning Service Learning Events
Attendance at key Service Learning Events
Sign in
sheets for
the Service
Learning 101
workshops;
Reflection
Workshops;
Service
Learning
End of
Semester
Celebrations;
Discover
Service
Learning
Day; Health
Awareness
Day;Earth
Day; Service
Learning
Regional
Institute; Con
Edison
Community
Building
Partnership
Breakfasts.
Service
Learning
faculty and
students
participated
in 13 service
learnig
events
during the
2010-11
academic
year.
Create and maintain Service-Learning
Database
Efficient record keeping
An online
tracking
system that
maintains
records of
faculty,
student,
communitybased
organization
s and
projects will
be
implemented
.
Expand and maintain the Service Learning
Website
Develop a benchmark of usage
Users will be
surveyed to
assess the
level of
effectiveness
of the
resources
and
materials on
the website.
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
BSLC Workshop Meeting
8/4/2010
16
Orientation Foundations for Training
8/23/2010
29
Policies and Procedures for BSLC Staff
8/24/2010
26
Service Learning 101; this event was co-hosted with CETL
8/27/2010
20
Service Learning 101; this event was co-hosted with CETL
9/1/2010
12
Service Learning Reflection Workshop: co-hosted with CETL
9/22/2010
18
Service Learning Reflection Workshop; co-hosted with CETL
9/24/2010
5
Con Edison Service Learning Community Building Breakfast
10/15/2010
75
BES Retreat Day Reading Online Overview
11/3/2010
8
ASAP Service Learning Overview
11/9/2010
28
Discover Service Learning Day
12/1/2010
45
Service Learning 101; co-hosted with CETL
1/6/2011
15
Service Learning 101; co-hosted with CETL
1/6/2011
22
both
Achieving the Potential of Community-Campus Parnterships: Regional Service 1/25/2011
Learning Institute
75
BSLC Student Tech Fee Orientation
2/15/2011
3
BSLC Orientation to Work Study Students
2/17/2011
7
Reflection Workshop; co-hosted with CETL
2/25/2011
15
Epsilen ePortfolio Training to BSLC Tutors
3/15/2011
6
Earth Day Celebration
4/13/2011
500
End of Semester Celebration
5/18/2011
55
Epsilen ePortfolio Training to BES Faculty and BSLC staff
5/19/2011
15
Epsilen ePortfolio Training to BES Faculty and BSLC Staff
5/24/2011
7
How to Utilize Scaffolding When Working with Students with Grades of NC
12/10/2010
16
Student Tech Fee Orientation
10/18/2010
1
CLIP Presentation
10/29/2010
30
Service Learning and Health Related Event; this event was co-planned with
the Health Services Office
12/3/2010
125
ESL Students Sharing Their Insights on Language Acquisition
12/16/2010
16
ESL Issues for Tutoring
12/16/2010
12
Online ACT COMPASS Reading Review Training
2/2/2011
8
Student Tech Fee Orientation
2/15/2011
2
Online Reading Review Training
2/23/2011
8
CATW Informational Session
3/30/2011
3
CATW tutor training
3/31/2011
3
CATW Tutor Training
4/4/2011
3
CATW Tutor Training
4/7/2011
3
CATW Tutor Training
4/11/2011
4
CATW Tutor Training
5/5/2011
6
gave presentations
organized
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Josephine
Pantaleo
Certificate of Recognition for
Fall 2010
contributions to QCC's college grants
program 2009-2010
Josephine
Pantaleo
Certificate of Recognition for securing Spring 2010
major institutional grand funds. The
City University of New York; May 20,
2010
Josephine
Pantaleo
Gen Ed Conference, Different
Spring 2010
Disciplines, Common Goals;
co-presenter; Defining and Practicing
Integrative Learning; Kingsborough
Community College; May 7, 2010
Josephine
Pantaleo
League for Innovations STEMtech
Fall 2010
Conference; forum title: Inspire
Professional Development;
co-presenter; Engaging the
Disengaged: Round Table co-leader;
Using ePortfoloios with Basic
Educational Skills Students: panelist;
October 29-November 1, 2010
Josephine
Pantaleo
Creating an Online Reading
Resource; CUNY 9th IT Conference;
December 14, 2010
Fall 2010
Sami
Baig
CUNY 9th Annual IT Conference
Fall 2010
Sami
Baig
CUNY 9th Annual IT Conference
Fall 2010
Sami
Baig
CUNY 9th Annual IT Conference
Fall 2010
Sami
Baig
Creating Micro-Lectures with
Camtasia, October 12, 2010 (ACC)
Fall 2010
Sami
Baig
Internet Security workshop
conducted by QCC's IT Department;
December 16, 2010
Fall 2010
Vivian
Kaufman
RF Demonstration of new Payroll
systems
Fall 2010
Vivian
Kaufman
CUNYfirst Student Information
System training
Fall 2010
Josephine
Pantaleo
CUNY First Training; November 10,
2010
Fall 2010
Josephine
Pantaleo
CATW Training; September 30, 2010 Fall 2010
Josephine
Pantaleo
Strategies for Selecting Technology,
Media, and Instructional Materials;
October 1, 2010; CETL
Fall 2010
Josephine
Pantaleo
College Readiness: Our Role and
Strategies to Improve Student
Success; February 10, 2010
Spring 2010
Awards
Conference Presentation,
other
Conference, workshop,
training attended
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Josephine
Pantaleo
NYMAPS Second Annual
Spring 2010
Strengthening Service Learning
Connections; Barnard College; March
11, 2010
Josephine
Pantaleo
Interdisciplinary Partnerships in
Curriculum, Research, and
Enrichment; April 27, 2010
Spring 2010
Josephine
Pantaleo
Understanding the Student Veteran;
February 24, 2010
Spring 2010
Josephine
Pantaleo
New York Campus Compact Listening Fall 2010
Tour; August 10, 2010
Josephine
Pantaleo
RF Demonstration of new Payroll
systems; September 16, 2010
Josephine
Pantaleo
National Conference on Volunteering Spring 2010
and Service; June 27, 2010 to June
30, 2010; NYC
Josephine
Pantaleo
Second Language Acquisition;
November 17, 2010
Josephine
Pantaleo
Utilizing Instructional Technology for Fall 2010
Diverse Learning Styles; November
19, 2010
Josephine
Pantaleo
CUNY 9th IT Conference; December
3, 2010
Josephine
Pantaleo
CETL Technology Seminar; December Fall 2010
14, 2010
Josephine
Pantaleo
Service Learning Webinar; September Fall 2010
15, 2010; YSA
Sami
Baig
Using ePortfolios with the Basic
Educational Skills Student
Fall 2010
Josephine
Pantaleo
Reading across the Disciplines
Campus Wide Tutor Training,
February 25, 2010
Spring 2010
Josephine
Pantaleo
Coordinated, hosted, and presented
Con Edison Building Community
Partnerships
Fall 2010
Josephine
Pantaleo
ASAP Service Learning Presentations; Fall 2010
November 9, 2010
Josephine
Pantaleo
Service Learning 101; Co-hosted;
Fall 2010
February 17, 2010; August 27, 2010;
September 1, 2010
Josephine
Pantaleo
Reflection Workshop; co-presented;
September 22, 2010; CETL
Josephine
Pantaleo
Working with Basic Educational Skills: Fall 2010
New BSLC employee orientation;
September 7, 2010
Josephine
Pantaleo
BES Retreat; presented an overview
of the ACT COMPASS online review;
November 3, 2010
Fall 2010
Fall 2010
Fall 2010
Curriculum or laboratory
development, workshop
conducted
Fall 2010
Fall 2010
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Josephine
Pantaleo
QCC Pedagogical Challenge Award
Presentation: Facilitaing the Process
Research and Assessment of Service
Learning; October 6, 2010
Fall 2010
Josephine
Pantaleo
QCC Pedagogical Challenge Award:
Fall 2010
Scaffolding Peer Mentoring across the
Curriculum; co-researchers: Cupelli,
Ellerton, Kemmerer
Josephine
Pantaleo
Providing an Online ACT COMPASS
Reading Review for BE 122 and BE
226 Career and Technical Students;
SED Perkins; $ 35, 000.00; July 1,
2010 to June 30, 2011
Josephine
Pantaleo
No Child Left Inside; American
Fall 2010
Association of Community Colleges
Broadening Horizons through Service
Learning grant; $ 14, 000.00; July
2010- June 30, 2011
Josephine
Pantaleo
Go Green QCC Service Learning
Projects; Con Edison; $ 10,000.00;
July 1, 2010-June 30, 2011
Summer 2010
Josephine
Pantaleo
Grants 201 Round Table
Conversation; November 15, 2010
Fall 2010
Josephine
Pantaleo
CUNY Civic Engagement Council
Spring 2010
Meeting; February 18, 2010; June 11,
2010
Josephine
Pantaleo
Met Life Visit: Giving Community
College Students a Roadmap; June
25, 2010
Spring 2010
Josephine
Pantaleo
Nuts and Bolts for New Faculty
Workshop; co-presenter; September
15, 2010
Fall 2010
Josephine
Pantaleo
AACC's Broadening Horizons through Fall 2010
Service Learning Mentor to Oakton
Community College, Evanston,
Illinois; October 13, 2010
Josephine
Pantaleo
Mathematical Literacy; Campus
Conversation on the Humanities
Josephine
Pantaleo
Discover Service Learning Day (April Spring 2010
14, 2010) Planning Committee, Chair
Josephine
Pantaleo
Campus Conversation; April 27, 2010 Spring 2010
Josephine
Pantaleo
Met Life Evaluation Meeting; March 3, Spring 2010
2010
Grants awarded (title,
awarding agency, amount
and period of award)
Fall 2010
Other please describe
below
Fall 2010
Service to department,
College, University,
community, and/or
professional society
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Josephine
Pantaleo
New Faculty Institute; Service
learning as a high impact strategy;
March 18, 2010
Spring 2010
Josephine
Pantaleo
Fire Safety Floor Coordinator; 20102011
Fall 2010
Josephine
Pantaleo
Discover Service Learning Day;
organized and coordinated;
December 1, 2010
Fall 2010
Josephine
Pantaleo
Affirmative Action Committee
Member and Recruitment Member:
Nursing, Chinese,English CLT,Dean
Human Resources,English,HR
Specialist.
Spring 2010
Josephine
Pantaleo
Perkins Advisory Board Meeting, May Spring 2011
14, 2010
Josephine
Pantaleo
AACC summative Reporting for No
Child Left Inside Service Learning
grant; Scottsdale, Arizona; May 21,
2010 to May 25, 2010
Josephine
Pantaleo
Academic Senate Computer Resource Spring 2010
Committee member
Josephine
Pantaleo
Academic Senate Computer
Resources Committee member
Fall 2010
Josephine
Pantaleo
Academic Senate HEO
representative; July 1, 2010 to June
30, 2011
Fall 2010
Josephine
Pantaleo
50th Anniversary LA Academy
Committee Member
Spring 2010
Josephine
Pantaleo
Big Read Planning Committee
Spring 2010
Josephine
Pantaleo
Grants 201 Expanding Grant-Funded Spring 2010
Activities at QCC; March 8, 2010;
March 24, 2010
Josephine
Pantaleo
Earth Day Planning Committee; Chair Spring 2010
Josephine
Pantaleo
Sustainability Council Committee
Member; Co-Chair, Professional
Development Sub-Committee
Spring 2010
Spring 2010
Changes in Department within Last Year
Change Type
Change
Reason
Semester
Equipment
6 DELL computers replaced 6 IBM computers Upgrade the IBM computers that had
been previously purchased through a
grant
Fall 2010
Replaced J. Pantaleo's computer with new
one
J. Pantaleo's computer
Spring 2011
Camtasia/SnagIt/FOG3/NETOP/
COMFIT
Upgrade software
Fall 2010
Relinquished 9 IBM computers;
12 monitors, and 3 printers
Outdated equipment
Spring 2011
Changes in Department within Last Year
Change Type
Change
Reason
Semester
In the Office of Service Learning, the
following equipment was acquired: 3
computers; 1 used BizHub 420; 3 desktop
lamps; 1 oval table;5 computer chairs; 4
stacking chairs; 1 standing coat hanger; 1
white board;3 desks; 4 phones
Renovate a closet area to an office
space
Fall 2010
Rearranged furniture in room H 239
ADA Compliance
Fall 2010
Created a space for the Office of Service
Learning
Provide an appropriate work space
Fall 2010
given the continuing growth and scope
of the service learning program
Full time CLT hired
Institutionalize personnel in the BSLC
Computer Lab
The Office of Service Learning is under the
aegis of the Office of Academic Affairs, and it
reports to Michele Cuomo. The director of the
Basic Skills Learning Center and and one full
time associate professor have been assigned
as service learning high impact coordinators
for the Freshman Academies; the BSLC
receives supplementary support for the time
the director uses toward service learning; the
full time associate professor receives 3 hours
of release time.
Provide institutionalized coordination of Fall 2010
service learning activities for the
Freshman Academies; this change has
been for the full 2010-11 academic
year.
Facilities/Space
Personnel
Fall 2010
Services
Non-instructional adjuncts facilitate the CATW Provide professional level for CATW
review sessions for BE 112/205 students
preparation
Fall 2010
Online ACT COMPASS Reading Review
Accommodate BES students who are
unable to attend ACT COMPASS
Reading reviews in real time
Spring 2011
93 computers upgraded images
To bring the computers to current level Fall 2010
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
ACT COMPASS
Reading
Exit-fromRemediation Pass
Rates
Increase the ACT
COMPASS Reading Pass
Rate for BE 226 students
on exit from remediation
pass rate
For BE 226 students who took an
ACT COMPASS Reading Review,
the pass rate increased 10% for
the 10-11 academic year to 49%
from 39% during the 09-10
academic year( 117 BE 226
attended a 9 hour reading
review; 65 BE 226 students
attended a 9 hour reading review
during the spring 2011
semester).
A test-taking strategy
Continuing
assessment tool that
would be used in the
ACT COMPASS Reading
Reviews was developed
and implemented. Early
evaluation seems to
indicate positive growth
in student testing
outcomes. This tool
will be honed and reused
as an evaluative measure
in the upcoming
academic year. Results
gleaned from this tool
will inform future tutor
development sessions.
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
ACT COMPASS
Reading
Exit-fromRemediation Pass
Rate
Plan, develop, and
implement an online ACT
COMPASS Reading Review
that will replicate the
in-person reviews and
produce equivalent or
improved pass rates.
67 BES students participated in
an online reading review. When
compared to a control group,
Online Reading Review students
had equivalent pass rates (53%)
and test scores (avg.= 71). The
pass rate for BE 122 students
was 71% (avg.= 76) and 32%
(avg.= 64) for non-native
speakers.
Perkins funding enabled Continuing
the BSLC Computer Lab
to plan, develop, and
implement an online ACT
COMPASS Reading
Review, thus offering
BES students an option
for receiving reading
support at a time and
place convenient to
them. The Epsilen
ePortfolio platform was
used as its shell, and
students and eTutors
communicated through
Epsilen's ePortfolio
"Group Forum."
CATW
Exit-fromremediation pass
rate
Plan, develop, and
implement CATW test
practice materials
CATW practice test material
was planned, developed, and
implemented with the spring
2011 BES students preparing for
the CATW. A non-instructional
adjunct provided tutors with
strategies for using the newly
developed CATW material with
BES students. Spring pass rates
were 66% for BE 112 students,
38% for non-native speakers,
and 49% overall (32 BE 112
students participated in a 8 hour
review; 51 BE 205 students
participated in an 8 hours CATW
review). Plans for providing
students with greater access to
this material through a digital
format are being explored.
1) Plan, develop, and
Continuing
implement a digital
format for the CATW test
taking material. 2)
Provide for an eTutor
orientation and training
for BSLC eTutors by
piggybacking with the
CWC which has an
already established
eTutor training.
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
Increased ACT
COMPASS Reading
Workshop enrollment
for students with a
grades of NC
Increase the number of
BES reading students with
grades of NC who register
for an ACT COMPASS
Reading Workshop
immediately after exiting
the course.
98 out of 107 (91.6%) BES
reading fall 2010 students with
grades of NC immediately
registered, participated, and
completed a 20 hour ACT
COMPASS Reading Workshop in
January 2011.
The BSLC provided
Continuing
information concerning
the January 2011
workshops to faculty
through emails and hard
copy. Students were
notified through the
faculty. The
departmental deputy
chair emailed and sent a
hard copy concerning the
importance of faculty
intervention in
registering students for
the January 2011
workshops and to
support the enrollment of
exiting fall 2010
students. Schedule a
meeting that will present
the findings of this
strategy with new
department chair and
deputy chair. Set
policies and procedures
for the upcoming
academic year in
reference to maintaining
compliance of students
with grades of NC in
completing their remedial
process. The first-time
pass rate (54%) was
slightly higher than the
pass rate that included
multiple retesters (52%).
ACT COMPASS
Reading Retesting
Scores
Maintain a 50% or better
pass rate on retesting for
students who enroll in an
ACT COMPASS Reading
Workshop. On average,
students will raise retest
scores by at least 6 points.
The retesting pass rate for the
academic year (July 1, 2010 to
June 30, 2011) is undetermined
at this time as the June
workshops are presently in
session. As of June 1, 2011, the
pass rate is 68%. The number of
BE students with grades of NC
who completed a 20 hour
workshop is 419.
Students have been
informed that there is a
time limit on resolving
the grade of NC.
Continuing
Volume for course
Compliance with
100% compliance with card
IT provides student
Continuing
mandated
distribution of computer lab distribution. During the fall 2010 labels that are affixed to
instructional support cards.
semester, 938 discrete students color coded cards.
attended course mandated
instructional technology support;
during the spring 2011 semester,
642 discrete students attended
course mandated instructional
technology support.
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
CATW Pass rates
BE 112 and BE 205
students who are enrolled
in classes assigned an in
class tutor will demonstrate
a higher pass rate than
non-in class tutor classes.
194 students were serviced
during the Spring 2011 semester.
The pass rate BE 112 students
with an in-class tutor was 66.1%.
The pass rate BE 205 students
enrolled in sections that utilized
an in-class tutor was 28.1%.
Support services that are Continuing
provided on site in the
classrooms seems to
have a positive impact on
course pass rates. The
BES faculty who receive
this support report
anecdotal efficacy of this
methodology.
Volume of ePortfolio Increase the number of
use in BES courses
BES faculty who
incorporate the use of
ePortfolio in curriculum.
ePortfolio use was utilized by an Encourage the use of
Continuing
additional 3 professors
ePortfolio by providing
departmental workshops
offered by the BSLC
Volume of BES
faculty who
incorporate service
learning pedagogy
Increase by 10% the
number of faculty
incorporating service
learning into their course
work
3 BES faculty incorporated
Increase by 50% the
service learning during the 2010- number of BES faculty
11 academic year.
who will incorporate a
service learning activity
into their courses.
Reading Reciation
Visits
Faculty compliance with
reading recitation times
and schedule. Faculty
utilization of online faculty
resources developed by the
computer lab CLT.
All BES faculty utilized the lab for
reading recitation visits. Online
faculty resources developed by
the CLT were piloted during the
spring semester. Many faculty
utilized these resources
effectively.During the fall 2010
semester, 1441 students
attended reading recitations;
during the spring 2011 semester
1152 students attended reading
recitations.
Additional support will be Continuing
provided for faculty who
wish to utilize the BSLC
Computer Lab's online
faculty resources. The
resources will continue to
be updated and
improved.
Faculty and staff
attendance at
professional
development
workshop.
Enhance faculty knowledge
of BSLC services and high
impact strategies, such as
ePortfolio, utilized in the
lab. Provide professional
development for CATW and
Online Reading Review for
staff.
Several faculty ePortfolio
development workshops were
organized and run by the CLT.
The staff also received training
for the CATW exam and for the
development of the Online
Reading Review.
Continue providing
Continuing
ePortfolio and BSLC
Computer Lab
professional development
opportunities. Continue
the development of BSLC
staff.
ACT COMPASS
Increase ACT COMPASS
Reading Retest Pass Reading Retest Pass rate
Rate
Continuing
BE 122 students' pass rate: 62%; Schedule meetings with Continuing
BE 226 pass rate: 40%
BE 226 faculty to
schedule BE 226 specific
strategies
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
Volume of faculty
incorporating a
service learning
activity into
curricula.
Increase the number of
faculty utilizing curricula
service learning.
44 faculty utilized curricula
service learning; 21 of these
faculty used service learning
activities for the first time.
Faculty new to service
Continuing
learning are invited to
attend a Service Learning
Seminar Series which
includes Service Learning
101, a Reflection
workshop, and at least 2
other types of service
learning events, one of
which involves the
completion of a digital
service learning course
template. The CETL
director takes the lead on
providing the faculty
professional
development; the staff of
the Office of Service
Learning also provides
assistance in the delivery
of the professional
development. The Office
of Service Learning
recrutis faculty to attend
these events, schedules
individual meetings that
address completing the
online template with the
faculty, coordinates the
scheduling with
community based
partners and with
coordinating the service
learnig projects.On
March 25, 2011, a
number of service
learning practitioners
presented their work at
the College's Conference
of the College.
Volume of small
group tutoring
sessions
Volume is consonant with
funding and space
During fall 2010, 1366 students
attended small group tutoring;
during the spring 2011 semester,
846 BES students attended small
group tutoring
Develop a tracking
Continuing
system that will identify
course grades for those
students who attend 3 or
more small group
tutoring sessions
Assessment Plan
Core Activity
KPI
Increase the number of
Volume of instructors who
high impact strategies that incorporate a high impact
are incorporated into BES strategy
courses
Target Outcome
Plan
Increase the number of full time
faculty who utilize one of the five
high impact strategies by 50% and
increase the number of part time
faculty who utilize one of the five
high impact strategies by 25%
The BES department and the
BSLC will collaborate on
providing faculty and staff
development that will
encourage the use of one of
the five high impact
strategies.
Assessment Plan
Core Activity
KPI
Plan, develop, and
Volume of BE 112 and BE
implement an online CATW 205 Students who attend a
Support
CATW Exit from Remediation
Review
CATW Support for BE 205
Target Outcome
Plan
Increase by 15% the number of BE
112 and BE 205 students who attend
a CATW exit from remediaton review
session.
Provide online tutorials;
provide syntax specific
workshops; continue to offer
CATW review sessions that
are facilitated by
non-instructional adjuncts
CATW Exit from Remediation Increase the CATW exit from
Pass Rates
remediation pass rate of BE 205 by
5%.
Partner BE 112 students with
BE 205 students in a peer
service learning tutoring
project
Explore the possibility of
Implementation of an activity Activity Tracking system is
creating an activity tracking tracking system
implemented by spring 2012
system that will be used
by walk in BSLC Computer
Lab students
Coordinate and schedule a
plan of action with the BSLC
CLT, IT Personnel, BSLC
tutors and other appropriate
personnel;pilot the activity
tracking system in fall 2011;
implement by spring 2012.
Increase the number of
QCC faculty who
incorporate a service
learning activity into their
courses
Recruit through new faculty
orientation and through a
collaborate effort with CETL
Volume of new service
learning faculty
Recruit 20 new faculty to service
learning and encourage their use of
the pedagogy within the 2011-12
academic year
Building Community Based Volume of Contacts with
Organization Partnerships CBOs
Increase the creation of new and
Continue to host the Con
sustainable service learning projects. Edison Community Building
Partnerships; continue to
outreach to local community
based organizations;
invite Community Based
Organizations to campus
events; acknowledge CBO
contributions; invite CBOs to
collaborate on presentations.
Create and maintain
Efficient record keeping
Service Learning Database
Efficient faculty, student, community Maintain funding source for
based organizations, and service
IT support to plan, develop,
learning project bookkeeping
and implement an online
tracking system that
maintains records of faculty,
student, community based
organizations, and projects
that are in progress as well
as those that have been
completed and/or are
presently occurring.
Increase student
knowledge of service
learning
Volume of classroom visits
Establish a benchmark of classroom
visits that provide an overview of
service learning.
Invite faculty to schedule a
service learning visit that will
provide an overview of the
pedagogy and its mission.
Expand and maintain the
Service Learning Website
Increased use of website by
faculty, students and
community-based
organizations
Develop a benchmark of usage;
market the website to the service
learning faculty who will share the
site with their students; provide all
participating CBOs with link to the
website.
Advertise website to all
faculty who are interested in
curricula service learning;
adding links to resources,
publication and conference
opportunities.
Assessment Plan
Core Activity
KPI
Target Outcome
Assess impact of service
learning on attainment of
workplace skills
Student Impact Survey (will
be used for reporting
purposes only; will seek
IRB-approval in future)
A majority of students will report that Career and Technical
service learning positively impacted Education degree students
their attainment of workplace skills. will be surveyed in the 201112 academic year.
Measure effectiveness of
Community Partner Survey
service-learning projects on
meeting community needs
Plan
A majority of community-based
Community partners will be
organizations will express satisfaction surveyed; their feedback will
with service learning projects.
be incorporated into the
projects to strenghen and
improve the projects.