UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Raise Academic Quality
8/26/2003 1:54 PM
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2003-04
2002-2003
1. Promote
CUNY
Flagship
programs
and
strengthen
premier
campus
programs,
while
ensuring
that every
college
offers a
coherent
General
Education
program.
Outstanding faculty
hired.
Outstanding
faculty will be
recruited to
flagship/premier
programs
Identify additional cluster hiring
areas for which Queensborough
can apply
The College intends to release three full-time faculty
lines in Spring 2002 for Fall 2002, and one full-time
faculty line and one cluster line in Nursing in Fall 2002
for Spring 2003. The lines will be allocated based
upon the recommendation of the Lines Committee of
the P&B Committee sometime during the fall of 2001.
This action is taken to increase OTPS support for
existing programs to $4,000,000 by 2004. Depending
upon the budget situation, the number of lines to be
released for Spring 2003 may be increased.
1.
The College intends to replace
all 30 full-time faculty lines
vacated as a result of the ERI.
25 of the positions have been
filled for Fall 03; the other 5
will be re-searched for Spring
04 hiring. The lines will be
allocated based upon the
recommendation of the Lines
Sub-Committee of the Faculty
P&B Committee sometime
during the Spring of 2003.
With 37 additional lines
allocated under the Investment
Plan, a total of 67 new faculty
members will join our ranks
by Fall 2004.
Institute a program-specific advertising campaign to
enhance enrollment:
•
In flagship programs-Laser and Fiber Optics
Technology, Dual/Joint QCC/QC in Liberal
Arts and Sciences and Early
Childhood/Elementary Education, New
Media Technology, and new programs in
Digital Art and Design, and Massage
Therapy, if approved
•
In a cluster of academic programs, which the
VPAA will identify in consultation with
academic department chairs:
•
In the Nursing program
2.
Create a year long advertising
campaign that highlights the
College’s prominent programs
and distinguished faculty,
specifically using the
Excellence in Faculty
Scholarship brochure.
Create a year long advertising
campaign that highlights the
College’s new programs.
Nurture flagship program faculty,
supporting their connection with
flagship program faculty at other
CUNY institutions
Recognition/
validation from
external sources
CUNY’s most
prominent
programs will
draw greater
recognition.
Promote and assess flagship
programs in New Media
Technology, Laser and Fiber
Optics Technology, and Liberal
Arts and Sciences and Education
3.
1
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Raise Academic Quality
CUNY
CUNY
University
Objectives
Indicators
Targets
2002-2003
QCC will increase enrollment in the
newly established Honors Scholars
Program. Increase validation from
external resources though enhanced
use of advisory boards and
disciplinary councils.
1. Promote
CUNY Flagship
programs and
strengthen
premier campus
programs, while
ensuring that
every college
offers a coherent
General
Education
program.
QCC Strategic Plan
2001-2004
8/26/2003 1:54 PM
QCC Strategic Plan
2003-04
QCC Strategic Plan
2002-03
Assess the effectiveness of the Honors program. Articulate
the Honors Program with the honors programs at four-year
colleges and possibly include the Honors College Plan for
Honors “learning communities.”
Implement recommended changes by the TAC/ABET
accreditation.
Begin to prepare for the Middle States Periodic Review
Report due 2004.
4.
Utilizing assessment results,
implement changes recommended
for strengthening the Honors
Program.
5.
The Faculty Executive Comt.,
Academic Senate Steering Comt.,
and Student Government, with
the assistance of the Office of
Academic Affairs, will organize
an academic convocation for fall
2004. The Convocation will
highlight faculty scholarly &
creative achievements,
opportunities for research, & the
development and dissemination
of best practices in pedagogy.
6.
CETL will work with Academic
Affairs to organize an academic
conference in the spring of 2004,
highlighting best practices in
community college pedagogy,
and to promote publications in
“community college pedagogy.”
Through these & other activities,
the College is fostering a
scholarly atmosphere &
encouraging research in effective
and replicable pedagogical
strategies, especially for teaching
community college students.
Conduct a second annual college-wide meeting of program
advisory boards.
Research awards
and faculty
publications
Faculty research
awards/scholarship will increase
from 2002-2003
levels.
Celebrate faculty achievement
through publication of a brochure
highlighting faculty and staff
achievements.
Encourage faculty achievements by
providing privately funded released
time to national office holders and
by providing travel expenses to
faculty giving presentations at
national conferences.
Enhance the orientation program for
new faculty by extending it to a
whole year; determine the
feasibility of providing one course
released time to first-year faculty.
Use a brochure of scholarly and creative achievements of
the instructional staff as part of the case statement for
fundraising.
Conduct an academic convocation in the fall semester and
an academic conference in the spring semester.
Conduct an analysis of the new faculty orientation program
and begin a longitudinal study that will compare the
progress made by this “class” as compared to previous
hires.
2
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Raise Academic Quality
8/26/2003 1:54 PM
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
QCC Strategic Plan
Objectives Indicators
Targets
2001-2004
2002-03
2003-04
2002-2003
1. Promote
CUNY
flagship
programs and
strengthen
premier
campus
programs,
while ensuring
that every
college offers a
coherent
General
Education
program.
Research awards
and faculty
publications.
Faculty research
awards/scholars
hip will increase
from 2002-2003
levels.
Documented
efforts to move
flagship/premier
campus
programs to the
next level.
New resources
will be shifted
into
flagship/premier
programs
Evidence of
renewed
attention to
examining the
goals and
organization of
general
education.
All colleges will
engage their
academic
departments and
programs in reexamining the
goals &
organization of
general
education.
Encourage junior faculty
development by establishing a
limited number of one-semester
stipends or partial released time
for research, publishing, and
creative achievement
Hold two Presidential Lectures and publish a
monograph of proceedings.
Conduct an analysis of the new professional staff
orientation program and begin a longitudinal study
that will compare the progress made by full-time
professional administrative staff.
Increase enrollment in the New Media Technology
Program by 25%, to 15 students and complete lab
renovations
7.
8.
9.
Incorporate monographs and
excerpts of Presidential lectures in
marketing documents for the
college.
Review professional orientation
program and incorporate changes.
Continue with longitudinal study.
Add a new cluster hire in Nursing
Fall 2003. Establish an on-site clinic
for the Massage Therapy program.
The clinic is necessary for this new
program, the only one in CUNY.
Investment Plan funds will be used
to purchase equipment in support of
flagship programs, including New
Media Technology, Laser and Fiber
Optics Technology, and Digital Art
& Design. In addition, to support
the Nursing program, a new
Anatomy & Physiology laboratory
will be equipped.
10. The faculty General Education
Committee will extend its inquiry
into Queensborough’s General
Education curriculum and work with
Queens College faculty Education
Committee to assess articulation and
other curricular issues.
3
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Raise Academic Quality
CUNY
Objectives
2. Use program
reviews and
assessment
outcome efforts to
enhance and
update programs,
pedagogy and use
of technology to
improve
instruction.
CUNY
Indicators
Programs reviewed
externally and jointly
agreed upon
recommendations
implemented.
University
Targets
2002-2003
External review
recommendations will be
more broadly
implemented.
QCC Strategic Plan
2002-03
QCC Strategic Plan
2003-04
Establish a mechanism to examine
new academic program costs,
including facilities use, and to
examine the potential for shared use
of facilities, equipment and other
resources
Assess the enrollment in the Music Program; conduct Labor
Analysis and decide on the continuation of the development
of a degree in Applied Therapeutic Music.
11. Conduct a Nursing program
self study and prepare for site
visit by evaluation team from
the NLN
12. Support the newly instituted
Continuous Improvement
Cycle for TAC/ABET
accredited programs.
Complete Foreign Language course review.
Departments with TAC/ABET programs will submit
follow-up report January 2003 and will document
continuous program improvement.
Accreditations,
licensures,
certifications.
Evidence of progress
on outcomes
assessment.
More CUNY
professional
programs will be
certified/
accredited.
All colleges will
develop
institutional and
learning
outcomes plans.
8/26/2003 1:54 PM
QCC Strategic Plan
2001-2004
Promote new program development,
especially programs incorporating
new technology and/or joint
acceptance
In conjunction with the VPAA and academic department
chairs, create an academic plan that addresses the need to
establish new certificate and Associate degree programs for
the next three years based on information received through
the Labor Market Intelligence Survey.
Create an institutional culture that
focuses on student learning and
encourages innovation and
assessment in pedagogy and circular
design
Implement the next stage of the outcomes assessment
implementation plan:
Based on the curricular and general education learning
outcomes statements completed during 2001-2002, write
learning outcomes statements for at least 30 individual
courses and implement them; Sponsor at least two faculty
and staff development workshops on assessment of student
learning; sponsor at least two faculty and staff development
workshops on assessment of student learning; sponsor at
least two faculty and staff development workshops on
active learning, learning styles, use of writing in all
disciplines, collaborative learning, and classroom
management issues.
Encourage a focus on pedagogical
development and reevaluation based
on nationally known best practices
13. Complete Periodic Review
Report for the Middle States
Commission. Using College
departments and offices & the
Academic Senate Comts., the
College community will
participate in the preparation of
this report.
14. Support new program
proposals from the
departments in conjunction
with employment needs as
identified through QCC Labor
Market survey, to be
conducted during 2003-04.
15. Write and implement learning
outcomes for at least 15
additional courses.
16. Implement course assessments
for 26 courses in Fall 2003;
present findings at Spring 2004
conference.
17. In association with the Office
of Academic Affairs CETL
will sponsor at least two
faculty workshops on
assessment of student
learning.
4
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY
Objectives
2. Use program
reviews and
assessment
outcome efforts to
enhance and
update programs,
pedagogy and use
of instructional
technology.
CUNY
Indicators
University
Targets
2002-2003
QCC Strategic Plan
2001-2004
QCC Strategic Plan
2002-03
Evidence of progress
on outcomes
assessment.
All colleges will
develop
institutional and
learning
outcomes plans.
Explore the creation of a Center
for Excellence in Teaching and
Learning, to enhance teaching
potential and effectiveness across
the College
Locate and design a physical space for the Center for
Excellence in Teaching and Learning. Name a
director, create a budget, and design an
implementation plan for the first year of operation.
Improve students’ writing and
analytical skills
Implement a plan for first-year students to participate
in six learning communities.
Create a climate of the College as
a learning community, grounded
in an interdisciplinary approach to
general education
Phase in the College policy of requiring students to
complete two writing intensive courses, or join a
learning community with writing intensive courses.
Investigate learning communities
as a model for pedagogical
innovation
Utilizing the assessment tools developed for the
evaluation of writing intensive courses, develop
strategies for improving student writing and analytical
skills. Present the strategies to a college-wide
conference during the spring of 2003.
Show rates on CUNY
Proficiency Exam of
required invitees and
required test takers.
Show and pass
rates on the
CUNY
Proficiency
Exam will rise,
CUNY-wide.
The percentage of invitees taking the CUNY
Proficiency Exam will rise from 45.5% (AY 2001) to
55% in fall 2002, and to 88% in spring 2003.
The percentage passing the CUNY Proficiency Exam
will increase from 65.5% (AY 2001) to 70% in fall
2002, and to 82% in spring 2003.
QCC Strategic Plan
2003-04
18. The CETL Advisory Board will
report to the Academic Senate
on CETL’s outcomes for the
first year and goals for the next
year
19. Utilize the CETL along with an
October Faculty Mtg. , to
facilitate faculty discussions on
the use of learning communities
and other modalities at our
College, for the purpose of
presenting an engagement plan
for student learning, to the
Academic Senate during the
following year.
20. The Office of Academic
Affairs, in conjunction with the
Chairs, will establish up to 10
new learning communities and
5 Basic Skills/ESL learning
communities in Spring 2004.
21. Continue to phase in College
graduation requirement of two
writing intensive courses or one
writing intensive course and
one writing intensive learning
community
22. The percentage of required
invitees taking the CUNY
Proficiency Exam will rise from
70% in 2002-03 to 72% in
2003-04.
23. The percentage of required test
takers passing the CUNY
Proficiency Exam will increase
from 70.4% in 2002-03 to 72.4%
in 2003-04.
5
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Raise Academic Quality
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2002-2003
2. Use program
reviews and
assessment
outcome efforts to
enhance and
update programs,
pedagogy and use
of instructional
technology.
Student Survey on
use of
computers/internet in
instruction and access
to computers on
campus.
Use of
technology to
enhance
instruction and
student access to
computer
technology will
increase, as
measured by
student survey.
Promote development of courses
and programs utilizing distance
learning technology
Facilitate the maintenance of high
academic quality by providing
appropriate technical and
pedagogical support.
Expand services of Academic
Computing Center and support for
faculty using Blackboard
Develop, and implement a
technology infrastructure plan to
support the College’s educational
technology program
Support an institutional focus on
student learning, pedagogical
innovation and assessment, and
the use of technology in
instruction
Offer at least 15 faculty development workshops on
course design and the integration of technology.
Increase the use of technology in the Instructional
Support Services Center so as to achieve the following:
80% of students will achieve a grade of “C” or getter in
the English, writing-related, or academic course for
which they utilized computers and educational
technology.
90% of students utilizing computers and educational
technology to augment their coursework will remain in
good academic standing and persist to the next academic
semester.
Expand the number of asynchronous and hybrid course
offerings by 10, from 15 to 25.
Expand the use of wireless technology by providing
instruction using this modality in at least 10 sections.
Continue to participate in CUNY-led faculty
development activities.
Upon receipt of CUNY guidelines, incorporate all
distance learning policies in all official publications and
the College’s Web site.
8/26/2003 1:54 PM
QCC Strategic Plan
2003-04
24. In consultation with the
Academic Development
Committee of the Academic
Senate, assess utilization of
techniques learned in the
workshops on integrating
technology into instruction
25. Utilize the wireless library
network system to increase
access to library
information and resources,
and provide free access to
computer applications.
26. Begin a project to make
digitized reserve and AV
materials available for
wireless and off-campus
accessibility.
27. Expand the number of
distance learning courses
(asynchronous and hybrid)
by 10, from 25 to 35.
Expand the number of
Black- board-supported
courses by 10.
Implement and assess the second stage of the
Technology Plan in support of the College’s educational
Technology Program.
28. Expand the use of wireless
technology in at least 20
sections.
Deploy at least 10 Smart classroom carts with projection
capabilities for computers, videotape, and CDs.
Create a wireless environment in the Library.
29. Frequency of student use of
computer technology, as
indicated on the CUNY
Student Experience Survey,
will rise above 1.84.
30. Student satisfaction with
access to computer
technology, as indicated on
the CUNY Student
Experience Survey, will rise
above 2.90.
6
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Raise Academic Quality
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2002-2003
3. Increase
instruction by
full-time faculty.
Percentage of
instructional hours
taught by FT faculty
Instruction by
full-time faculty
will increase
incrementally.
Efforts to recruit
underrepresented
groups to the
profession will
be made.
QCC will endeavor to increase
the percent of non-remedial
instruction taught by full-time
faculty.
The College will reallocate resources to maintain its
emphasis on full-time faculty hiring and fill lines to
ensure the percentage of full-time instructional staff as
compared to the budget model remains at 56% (or
62.1% non-remedial full-time instruction) while
increasing the actual OTPS budget by 25%, to
$4,000,000
8/26/2003 1:54 PM
QCC Strategic Plan
2003-04
31. Once ERI faculty have
been replaced, the % of
instruction by full-time
faculty should rise to 56%.
With an additional 37 new
Investment Plan faculty,
the rate should approach
63%.
32. The College will
emphasize recruitment of
candidates in under
represented groups.
Recruitment for
additional faculty will
include outreach efforts
not limited to advertising,
i.e., visitations to
Graduate schools, review
of adjunct pools.
7
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Improve Student Success
8/26/2003 1:54 PM
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2003-04
2002-2003
4. Increase
retention and
graduation rates.
Fall to fall retention
rates.
Retention rates
will increase by
an average of 2
percentage
points.
Encourage an atmosphere of
customer service in all department
and offices
Promote the reputation and reality
of Queensborough as an
attractive, desirable place to learn
Strengthen orientation and
support programs for firstsemester students, including
development of learning
communities
Expand outreach to students on
academic probation
Strengthen retention of student in
selected programs by providing
key support
Increase entering freshman Fall to
Fall retention rate
Increase second year Fall to Fall
student retention
Create an atmosphere that focuses
on the education of the whole
student, that prepares students to
take responsibility for their own
learning, and fosters their desire
for life-long learning
•
•
•
•
•
•
•
•
•
•
Consulting with a representative group of
support staff personnel, update the
customer relations workshop and use an
electronic suggestion box to establish a
continuous improvement plan for
customer relations.
Consulting with a representative group of
HEOs, plan a day-long retreat during the
summer to address customer relations as a
retention tool.
Create a task force that will contact all
students on academic alert and on
probation, identify faculty and staff who
will serve as mentors, and conduct followup activities.
Increase the fall to fall retention rate for
entering freshmen (full-time) by 2%, from
64.1% to 66.1%.
Increase the fall to fall retention rate for
entering full-time transfer students by 2%,
from 63.0% to 65.0%.
Expand the Q27 bus route to campus.
Publicize the event as a recruitment and
retention tool.
Institute a volunteer mentoring program
for new students and increase advisement
support and services for all students
entering during January and August.
Develop an “Academic
Advisement/Welcome to Success” video
or CD for incoming students
Design and implement an orientation for
families of new students.
Use the QCC Web site,
WQCCRADIO.COM, electronic
signboards, Student Activities newsletter,
and personal mail and e-mail to increase
the visibility of extra curricular activities.
33.
Conduct another support staff
personnel retreat and implement
workable recommendations.
34. Conduct another HEO retreat to
discuss customer relations,
fundraising, marketing and
retention.
35. Develop a “one-stop” system for
entering students (advisement to
registration). This would involve
interoffice planning and potential
reorganization of space.
36. Determine the impact of the new
policy on academic alert on student
retention.
37. Increase fall to fall retention rate for
entering freshmen (full time) by
2%, from 65.4% to 67.4%.
38. Increase fall to fall retention rate for
entering full-time transfer students
by 2%, from 62.8% to 64.8%.
39. Assess the effectiveness of the
volunteer mentoring program
40. Seek private funding that would
support increased opportunities for
student achievement, such as
presentations at conferences,
development of portfolios, stipends
for student research.
8
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Improve Student Success
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2002-2003
4. Increase
retention and
graduation rates.
Graduation rates
will rise by an
average of 1
point in
associate
programs.
QCC will increase six-year
graduation rates for entering
freshmen
Develop a College program to
inform students about the
advantages of completing their
degrees before transfer
Increase graduation rates by
providing mentoring and tutoring
programs and by providing
specialized academic advisement
Increase six-year graduation rates by 2%, to 28.6% for
the 1996 entering freshman (first-time, full-time) cohort,
and to 32.9% for the 1996 entering full-time transfer
students.
Incorporate information of advantages of graduation in
the online academic advisement program and the
College’s Web site.
Evaluate the impact of the Web-based advisement
system.
8/26/2003 1:54 PM
QCC Strategic Plan
2003-04
41. Increase six-year
graduation rate by 1% to
24.6% for 1997 entering
freshmen (first-time, fulltime) cohort, and to 32.1%
for the 1997 entering fulltime transfer students.
QCC realizes the need for
careful monitoring of
student goals. As part of
the Investment Plan, the
College is proposing an
Advisement Center which
will ultimately produce an
Academic Plan for each
student and assign an
academic advisor to each
freshman. The advisors
will follow the students’
progress throughout their
stay at QCC. This, in
addition to the existing
Early Warning System
and the academic support
services, will increase the
College’s understanding
of student goals & should
enhance retention and
graduation rates.
42. Evaluate the impact of the
Web-based advisement
system.
9
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Improve Student Success
8/26/2003 1:54 PM
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2003-04
2002-2003
5. Improve postgraduate outcomes.
Pass rates on
licensure/certification
exams
VTEA job placement
rates.
All teacher
education,
nursing and
accounting
programs will
improve
performance on
certification/lice
nsing exams.
VTEA job
placement rates
for CUNY will
rise by 2
percentage
points.
QCC will increase the pass rate
on the nursing licensure exam
Improve upon the 2001 pass rate on the nursing
licensure exam by 4.3%, from 75.7% to 80%.
•
QCC will improve the job
placement rate of graduates
responding to the graduation and
placement surveys
QCC will maintain active
visitations by companies
recruiting students
Increase activity of Career
Services in job placement
Expand mentoring program to include an allday (Saturday) mentoring fair to be conducted
in department labs for all incoming NU-101
students;
•
Continue additional math instruction and
support initiated in 2001-02;
•
Incorporate WID/WAC in at least two Nursing
course.
Improve the job placement rate by 2% from 78.0% to
80.0% of those responding to graduation and placement
surveys
•
•
•
Increase the number of visitations by
companies recruiting students by 3%, from
142 to 147.
Increase the quantity of job posting
opportunities by 2%, from 3,508 to 3,578.
Increase the number of job placement
workshops/seminars and conferences by 3%,
from 19 to 20.
43. Improve on the 2002
pass rate on the nursing
licensure exam, 83.6%.
44. Expand the Nursing
offerings to include
Saturday Clinical
experience.
45. Improve the job
placement rate by 2% from
80% to 82% of those
responding to the CUNY
Perkins graduation and
placement surveys.
10
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Improve Student Success
CUNY
Objectives
6. Improve college
readiness.
8/26/2003 1:54 PM
CUNY
Indicators
University
Targets
2002-2003
Enrollment in
immersion as % of
freshmen who need
basic skills work; % of
immersion students who
progress at least one
level; pass rates on
skills tests at end of
remedial/ESL sequence.
Associate colleges
will increase the %
of non-exempt
freshmen in
immersion, the %
of immersion
students who
progress a level,
and the pass rates
on skills tests at
end of
remediation/ESL
sequences.
QCC Strategic Plan
2001-2004
Improve the performance rate of
students in the summer immersion
program
QCC Strategic Plan
2002-03
•
•
Establish retention practices to
continually improve students’ rate of
exit from remediation and from ESL
courses
•
•
•
# of College Now
course/workshop
participants; course
completion and pass
rates.
Campuses will
meet their College
Now enrollment
targets and 70% of
participants will
complete courses
and earn grades of
A,B, or C.
Seek funds from the University to
increase enrollment and retention of
College Now students
•
•
Increase the enrollment of students in the summer
immersion program by 5%, from 625 to 655
(these are preliminary figures as workshops in
reading and writing will run through August).
Increase the percentage of USIP participants
whose placement level improved as a result of
USIP by at least 1%, from 68.3% to 69.3%.
Increase the pass rate on basic skills tests
following remediation by 2 percentage points,
from 58.6% to 60.6% in reading; from 54.3% to
56.3% in writing, and from 58.0% to 60.0% in
mathematics.
Complete testing facility for use of computer
adapted software (COMPASS) to administer
placement and exit tests to all students requiring
these tests.
Start a longitudinal study to determine the
success of College Now students who attend
Queensborough Community College as compared
to non-College Now students.
Conduct 25 Regents workshops, an increase by 4.
Percentage of College Now participants who earn
an A,B, or C in College Now courses or
demonstrate mastery of material in workshops
will increase from 42% to 70%.
QCC Strategic Plan
2003-04
46. Increase the % of students
needing basic skills work on
application to CUNY who
enroll in USIP from 13.5 to
15.5.
47. Increase the percentage of
USIP participants whose
placement level improved as
a result of USIP by at least
1%, from 62.1% to 63.1%..
48. Increase pass rate on basic
skills tests following remediation/ESL sequences by
2 percentage points, from
57.1% to 59.1% in reading;
from 49.5% to 51.5% in
writing, and from 56% to
58% in math. QCC realizes
that it is imperative to
improve its pass rates in
reading & math and is
working with individual
depts. to determine ways to
improve these rates. An idea
under discussion is a proposal
to provide more time for
instruction in Basic Skills
reading courses by assigning
test preparation
responsibilities to the ISSC.
The Investment Plan should
increase the number of fulltime lines in the Math
Department.
49. Assess the effectiveness of
the new computerized testing
center.
50. Meet College Now
enrollment targets & achieve
and maintain a 70% success
rate for College Now
students.
51. Develop an overall strategy
for the College’s relations
with high schools,
incorporating College Now,
Tech Prep, Project Prize &
TechASCEND
11
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Improve Student Success
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2002-2003
7. Improve
quality of student
support services.
Student survey
results on satisfaction
with academic and
student support
services.
Student
satisfaction with
academic
support services
and student
services will rise
at all colleges.
Based on expected grant funding, strengthen the
delivery, impact, and effectiveness of ISS tutorial
and tutor training through the development and
maintenance of an iPASS (Partnership for
Asynchronous Support Services) Web-based
system so as to achieve the following:
•
80% of students who utilize the e-tutoring
service will achieve a grade of “C” or better in
the English, Writing Intensive, or academic
content-area course for which they received
writing-related tutoring.
•
50% of students participating in the ACT
Writing and/or CPE test prep workshop(s)
who utilize e-tutoring will pass their writing
assessment test(s).
•
100% of tutors will utilize the asynchronous
tutor training modules.
8/26/2003 1:54 PM
QCC Strategic Plan
2003-04
52. Revise the QCC Student
Survey to incorporate
questions regarding the
student experience with
University testing.
53. During Spring 2004, in
consultation with the
Student Activities
Committee of the
Academic Senate, a plan
will be developed to
address concerns raised in
the Fall 2003 Student
Experience Survey
Utilize the results of the Students Satisfaction
Survey conducted Fall 2000 to improve student
services. Create an implementation plan and
consult with the campus community.
12
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Enhance Financial and Management Effectiveness
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2002-2003
8. Meet enrollment
goals.
Enrollment/SAT/
CAAs
CUNY’s
enrollment will
rise by 2%, to
213,000, while
mean SATs will
rise by 10 points
and CAAs by ½
point at the
senior colleges.
QCC will strive to meet the
projected total headcount in the
CUNY Master Plan.
•
The College will meet the University Master
Plan enrollment target: Fall 2002: 11,115 and
Spring 2003: 10,760.
8/26/2003 1:54 PM
QCC Strategic Plan
2003-04
54. The College will increase
its enrollment by 2%, to
11,759 in Fall 2003 &
12,133 in Spring 2004.
55. Refine marketing
campaign to enhance
college image and increase
enrollment, with an
emphasis on technological
capability of the College
56. Create both Web-based
and CD-based catalogs for
electronic distribution.
Print a limited edition.
QCC will expand advertising and
direct admission processes, offer
pre-enrollment workshops, and
other appropriate new student
events
Demonstrated actions
to better coordinate
student transfers from
CUNY associate to
baccalaureate
institutions.
All colleges will
take actions to
better coordinate
and facilitate
movement from
the associate to
the
baccalaureate
level.
•
•
•
•
Percentage of admitted students who enroll will
increase by 2%, from 51.3% to 53.3%.
Increase the number of direct admits (freshmen
and transfers) by 2%, from 1969 to 2008.
Increase the percentage of F-1 Visa students
attending our College by 1%, from 355 to 358.
The College will document improvement in
coordination of student transfers from
associate to baccalaureate institutions in
CUNY. Efforts will include developing
additional program articulations with senior
colleges and expand the relationship with
Queens College to complete the development
of a second dual/joint program in secondary
education.
57. Percentage of admitted
students who enroll will
increase by 2%, from
60.8% to 62.8%.
58. Increase the number of
direct admits (freshmen
and transfers; Fall and
Spring) by 2%, from 2008
to 2048.
59. Create a publication or
web page outlining
articulation agreements.
13
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Enhance Financial and Management Effectiveness
CUNY
Objectives
9. Increase
revenues from
external sources.
CUNY
Indicators
Alumni/corporate
fundraising (CAEVSE report)
University
Targets
2002-2003
QCC Strategic Plan
2001-2004
Alumnicorporate
fundraising will
increase 15%
CUNY-wide.
Inaugurate the College’s fiveyear fund-raising plan, which
includes a $3-5 million capital
campaign.
Strengthen the Alumni
Relations program to stimulate
alumni giving
Promote and raise funds for the
Art Gallery as one of QCC’s
major community outreach
programs
Promote the College’s
community outreach programs
in the arts and sports to raise
funds for the College’s
endowment
8/26/2003 1:54 PM
QCC Strategic Plan
2002-03
•
•
•
•
•
)
Based on the results of the feasibility study,
commence a capital campaign with the goal
of creating a 4.5 million dollar endowment
in three years.
Establish a Higher Education Advisory
Council designed to advise the President of
the college on matters such as workforce
development and fundraising.
Increase private support for specific
programs such as the Holocaust Center, Port
of Entry, Gallery, and Performing Arts.
Increase private support as follows:
- Current operations by 10%, from
$230,695 to $253,764;
- Art work by 10%, from $726,154 to
$798,769, depending upon Art Gallery
renovations.
- Request and endowments: 2002 figures
include a $450,575 bequest.
- The total of the operational fund raising
effort will be $1,052,533.
Complete first phase of the capital
campaign of $4.5M over three years.
QCC Strategic Plan
2003-04
60. Increase private support
as follows:
• Current operations by 15%,
from $212,291 to $244,135;
• Art work by 15% from
$973,675 to $1,119,726;
• The total of the operational
fund raising effort will
increase by 15%, from
$1,185,966 to $1,363,861.
• Last year’s total included a
budget of $450,575, that is
being counted toward the
Capital Campaign.
• Complete the second phase
of the capital campaign of
$4.5M over five years.
Increase private support
for specific programs such
as the
Holocaust Center, Port of
Entry, Gallery and
Scholarships.
61. Working with the Gallery
and Performing Arts
Comt. of the Academic
Senate, develop a plan to
increase the community’s
awareness of the College
as a cultural & historical
beacon in this area of
Queens, featuring the Art
Gallery, HRC, Performing
Arts Center, as well as
performances &
exhibitions of the
academic departments.
14
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Enhance Financial and Management Effectiveness
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2002-2003
9. Increase
revenues from
external sources.
Contract and Grant
Awards (RF Report
Indirect cost recovery
as ratio of overall
grant/contract
activity
Contract/grant
awards will rise
10% CUNYwide.
Indirect cost
recovery ratios
will improve
CUNY-wide.
Continue to increase grant
submissions
Launch the QCC business training
center, a project that will provide
business management assistance,
training, scientific and technical
assistance and support services
primarily to companies located in
the Borough of Queens
Establish revenue-generating
extension centers to meet specific
community needs.
•
•
•
8/26/2003 1:54 PM
QCC Strategic Plan
2003-04
Increase the total of grants, contracts, and
awards administered by the RF by 10%, from
$2,678,097 to $2,704,877.
62. Increase the total of grants,
contracts, and awards
administered by the RF by
10%, from $2,704,877 to
$2,975,364.
Increase foundation grants by 10%, to
$70.000.
63. Increase foundation grants
by 10%, to $77,000.
Increase Auxiliary Enterprises revenues by
2%. Revenues of $568,479 represent a 4%
increase over the prior year.
In conjunction with Queens College, CUNY
Law School, and CUNY’s Office of
Admissions Services, open a higher education
center in Flushing.
64. Increase Auxiliary
Enterprises revenues by
2%. Revenues of
$591,218.
65. Utilize higher education
center in Flushing to
increase enrollment in the
Port of Entry program and
enhance the services of the
Immigration Center.
66. The College will strive to
reach $4 million in OTPS
by 2004.
15
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Enhance Financial and Management Effectiveness
CUNY
CUNY
University
QCC Strategic Plan
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-03
2002-2003
10. Make
administrative
services more
efficient, increase
entrepreneurial
efforts, and apply
savings/new
revenues to student
instruction-related
activities.
Survey of student
satisfaction with
administrative
services.
Student
satisfaction with
administrative
services will rise
at all CUNY
colleges
Continue to provide more services
for students with greater
efficiency
•
•
Establish a Student Union cyber café. Utilize
this facility as a recruitment tool
Increase the number of financial aid
applications completed online from the spring
2002 completion rate by 25%, from 2,199 to
2,748.
Productivity Targets
Each college
will achieve its
productivity
savings target
and apply those
funds to student
instructionrelated
activities; the
savings will
total $10 million
CUNY-wide.
•
Establish a system of incentives for cost
saving measures that result in enhanced
service at a lesser cost. Up to four $250
awards will be given to members of the
College community who are selected by the
President as proposing the most cost effective
ideas.
8/26/2003 1:54 PM
QCC Strategic Plan
2003-04
67. Complete the construction
of the Student Cyber Café
in the Student Union.
68. Establish a recruitment
campaign utilizing the
College Web-site.
69. Utilize Web Advisement,
Web-Registration and WebFinancial Aid as tools to
improve timely
communication with
students.
70. Implement an on-line
foreign language placement
program for entering
students.
71. Expand the function of online registration and
advisement by developing
an on-line course scheduler,
which will build a schedule
of courses for students
based on their advisement
and course availability.
72. Increase percentage of
financial aid applications
completed on-line from
40% to 70%.
73. Productivity initiatives by
various offices
(procurement, printing,
mailroom) will be
improved by 1% to
$371,000.
16
UNIVERSITY PERFORMANCE GOALS & TARGETS AND QCC’S STRATEGIC PLAN
2003-04
CUNY Goal: Enhance Financial and Management Effectiveness
CUNY
CUNY
University
QCC Strategic Plan
Objectives
Indicators
Targets
2001-2004
2002-2003
10. Make
administrative
services more
efficient, increase
entrepreneurial
efforts, and apply
savings/new
revenues to student
instruction-related
activities.
Percentage of budget
spent on
administrative
services.
Every college
will lower the
percentage of its
tax-levy budget
spent on
administrative
services
The College will conduct a
thorough space utilization
analysis to determine how
existing space can best serve
campus needs
Proceed with the next phase of the
College’s Master Plan
Implement the administrative
component of the College’s
Technology Plan, including
ongoing training of staff in use of
new technologies
Percentage of
instruction delivered
at night, on Fridays
or Weekends.
Colleges will
comply with
internal and
external
management
audit reviews and
recommendations
The University
will show an
increase in the
percentage of
instruction
delivered at night
on Fridays and
Weekends
8/26/2003 1:54 PM
QCC Strategic Plan
2003-04
74. Tax levy budget spent on
Administrative Services
will decline by 1%, from
27.1 to 26.1.
Continue to develop greater
administrative efficiency
Compliance with
management audit
reviews
QCC Strategic Plan
2002-03
•
•
•
•
•
•
•
Recognizing the limitations of the budget,
implement a plan for the beautification of the
campus.
Begin the Gallery renovations by September
1, 2002
Conduct the scope development project for the
new Technology Building
Upgrade QCC Theater to include new
theatrical curtains, flooring, power
requirements, lighting, and sound systems,
onstage seating for orchestras and students,
and digital video equipment.
Create a Business Department wireless
computer lab.
Create a digital audio technology center and
studio.
Create a plan to address CUNY targets for
productivity savings.
QCC will comply with internal and external
management audit reviews and recommendations.
75. With the input of the
College Environment
Committee of the
Academic Senate, initiate
a campus-wide assessment
of the use of facilities to
improve utilization of
offices, classrooms and
parking.
76. Conduct a facilities survey
for ADA/504 Compliance.
77. The College will review
all frozen administrative
vacancies and request
University approval for
replacements.
78. QCC will comply with internal
and external management
audit reviews and
recommendations.
79. The number of sections
offered at night, on Fridays
and Weekends will increase
by 1% from 36.1 to 37.1.
17