Human Services Planner/Evaluator II - 60041763
*Salary Grade – 70; Recruitment Range - $39,632 - $46,000
The North Carolina Department of Health and Human Services (DHHS) is one of the
largest, most complex agencies in the state and has over 17,000 employees. It is
responsible for ensuring the health, safety and well being of all North Carolinians.
The Division of Social Services (DSS) provides direct services that address issues of
poverty, family violence and exploitation. DSS aims to prevent abuse, neglect and
exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for
individuals and families. DSS provides training, technical assistance, consultation
and program compliance monitoring to staff of local county departments of social
services (100 counties) which provides an array of programs and services for families
and children.
The Data Management Consultant job responsibilities include the following:
 Evaluate and report on a variety of human service programs
 Identify project parameters, select data to be evaluated, determine the
appropriate tools for collecting and analyzing data, and producing and
disseminating reports
 Responsible for various program evaluations (such as Intensive Family
Preservation and Family Resource Centers), federal reporting (such as
National Child Abuse and Neglect Data System (NCANDS), Adoption and
Foster Care Analysis and Reporting System (AFCARS), Food and Nutrition
Services (FNS) and Work First reports)
 Serve as a Contract Administrator for contracts managed within the Data
Management Team as well as develop and analyze results of surveys
conducted for the Division
 Utilize the Business Objects Web Intelligence Client Services Data Warehouse
(CSDW) to design and build queries in response to data requests from the
Division, the Department, other state agencies, county staff, research
organizations, and other stakeholders
Knowledge, Skills and Abilities
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Possess working knowledge of the methods and techniques of social research
and evaluation processes, of Human Services programs
Proven ability to apply statistical concepts for evaluation of programs
Demonstrated ability to use computer-assisted statistical programs such as
Microsoft Access or SAS or Statistical Package for the Social Sciences (SPSS)
Demonstrated proficiency in the use of Microsoft Excel
Proven ability in designing or directing the design of data gathering
instruments/tools; assessing validity of data obtained from these
instruments; analyzing data; drawing conclusions/inferences from the
analysis pertaining to the value/potential of the program; and making
recommendations to management concerning the direction/impact of the
program on the target audience/clients
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Demonstrated ability to make presentations on the analysis of the
project/study
Excellent communication skills both verbal and written
Proven ability to work effectively with others from a variety of professional
project areas
Management Preferences:
 Prior work experience in a State or County Division of Social Services (DSS)
environment
 Experience with Business Objects Web Intelligence
Minimum Education and Experience
(Planner) a master's degree in public or human services administration or a human
services programmatic field, preferably with course work in human services planning,
and one year of experience in human service program planning or administration;
OR
Graduation from a four-year college or university and three years of administrative
or consultative experience in a human service program; or an equivalent
combination of education and experience.
(Evaluator) a master's degree in the field of psychology, sociology, or social work
and one year of experience in research and evaluation, using statistical
methodologies, in human service programs;
OR
Graduation from a four-year college or university and three years’ experience in
research, evaluation, and statistical application in the human service field;
OR
An equivalent combination of education and experience.
Supplemental Info:
The Department of Health and Human Services (DHHS) selects applicants for
employment based on job-related knowledge, skills, and abilities without regard to
race, color, gender, national origin, religion, age, disability, political affiliation or
political influence.
Degrees must be received from appropriately accredited institutions. Transcripts,
degree evaluations and cover letters may be uploaded with your
application. Applicants who obtained their education outside of the United States
and its territories are expected to assume responsibility for having their academic
degrees validated as equivalent to a degree conferred by a regionally accredited
college or university in the United States.
Please be sure to complete the application in full. Resumes may be uploaded
with your application, but will not be accepted in lieu of a fully completed
application and will not be considered for qualifying credit. “See Resume”
or “See Attachment” will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent
application received prior to the posting closing date will be accepted. Applications
must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide
information regarding the status of your application over the phone. To
check the status of your application, please log in to your account. Processing
applications will take an average of 6 – 8 weeks due to the high volume of
applications received. It is not necessary to contact the Human Resources Office to
check the status of an application. Upon the closing date, applications are “Under
Review” and will be screened by Human Resources for the most qualified
applicants.
For technical issues with your applications, please call the NEOGOV Help Line at
855-524-5627. If there are any questions about this posting other than your
application status, please call 919-527-6380.
Human Services Planner/Evaluator II Supplemental Questionnaire
*
1. I UNDERSTAND that DHHS requires a complete descriptive work
history with all employment experience detailed to be considered for
employment. I have included all of this information within my
application. (NOTE: AN ATTACHED RESUME DOES NOT SATISFY THE
REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't
completed the application requirements, please return to your
application to finish it before submitting your application.)
Yes, I understand and have fully completed all requirements.
*
2. The budgeted salary for this position is limited to $46,000. If offered
this position, are you willing to accept a salary within the posted
recruitment range of $39,632 - $46,000?
Yes
No
*
3. Which of the following best describes the highest level of postsecondary education you have attained?
No college
Some college
Associate's degree
Bachelor's degree
Master's degree or higher
*
4. If you have a Bachelor's degree or higher, please indicate your
major(s). If you do not have a Bachelor's degree or higher, type
"N/A."
*
5. Do you have experience using Microsoft Excel? Select the answer that
best describes your experience/skills:
None
Yes, I use Microsoft Excel weekly or monthly to enter or view data.
Yes, I use Microsoft Excel weekly or monthly and can create
original reports.
Yes, I use Microsoft Excel weekly or monthly and can perform
advanced calculations and functions.
*
6. Which of the following best describes your skill level with Microsoft
Access?
None
Basic (design, create, modify databases, tables, queries, forms,
and reports)
Intermediate (complex query techniques, create forms and reports,
create Macros to automate forms)
Advanced (develop applications using Macros and Visual Basic for
application codes)
*
7. Which of the following best describes your skill level with SAS or
Statistical Package for the Social Sciences (SPSS)?
None
Basic (enter data and run queries already built)
Intermediate (Can create original reports)
Advanced (Can create original reports as well as perform other
advanced functions)
*
8. Which of the following best describes your experience using NC DHHS'
Client Services Data Warehouse (CSDW)?
No experience with CSDW
Yes, I use the CSDW weekly or monthly to run pre-built queries
only
Yes, I use the CSDW to create adhoc queries on a weekly or
monthly basis
No experience with CSDW, but I have 2+ years' experience
creating adhoc queries in other data warehouse platforms
*
9. Which of the following best describes your level of experience with
North Carolina Families Accessing Services through Technology
(NCFAST) case management system?
No experience with NC FAST
Less than 1 year
Greater than 1 year
* 10 Which of the following best describes the number of years' experience
. you have applying statistical concepts for evaluation of programs?
None
Less than 1 year
1 - 3 years
3+ years
* 11 Which of the following best describes the total number of years'
. experience you have working with methods and techniques of social
research and evaluation processes of Human Services programs?
None
Less than 1 year
1 - 3 years
3+ years
* 12 Which of the following best describes the total number of years'
. experience you have making presentations on the data analysis of a
project and/or study?
None
Less than 1 year
1 - 3 years
3+ years
* Required Question