The School District of
St. Lucie County
Request for Proposal
(RFP)
Purchasing Department
329 N.W. Commerce Park Drive
Port St. Lucie FL 34986
REQUIRED RESPONSE FORM
Voice – (772)336-6980 Fax – (772)336-6985
Page 1 of 72 Pages
PROPOSALS WILL BE OPENED January 5, 2012 @ 3:00 pm and
may not be withdrawn within 90 days after such date and time.
PROPOSAL NO. 12-9E
Erate 470# 188820000931745
MAILING DATE:
PROPOSAL TITLE:
November 29, 2011
Telecommunications Services
FEDERAL EMPLOYER IDENTIFICATION NUMBER OR S.S. NUMBER:
VENDOR NAME
VENDOR MAILING ADDRESS
POSTING OF PROPOSAL TABULATIONS
Proposal tabulations with recommended awards will be posted for review by
interested parties at the location where proposals were opened and will remain
posted for a period of 72 hours (excluding weekends and holidays). Failure to
file a protest within the time prescribed in Section 120.57(3), Florida Statutes,
shall constitute a waiver of proceedings under Chapter 120, Florida Statutes.
Proceedings subject to Section 120.57(3)(c), Florida Statutes are subject to
Florida Administrative Code 6C5-6.008(2)(f).
CITY-STATE-ZIP
TELEPHONE NUMBER:
AREA
CODE:
TOLL-FREE NUMBER:
FAX NUMBER:
INTERNET EMAIL ADDRESS:
I certify that this proposal is made without prior understanding, agreement,
or connection with any corporation firm, or person submitting a proposal for
the same commodities/ services, and is in all respects fair and without
collusion or fraud. I agree to abide by all conditions of this proposal and
certify that I am authorized to sign this proposal for the proposer and that
the proposer is in compliance with all requirements of the Request for
Proposal, including but not limited to, certification requirements. In
submitting a proposal, the proposer offers and agrees that if the proposal is
accepted, the proposer will convey, sell, assign, or transfer to the School
District of St. Lucie County all rights, title and interest in and to all causes of
action it may now or hereafter acquire under the Anti-trust laws of the
United States and the State of Florida for price fixing relating to the
particular commodities or services purchased or acquired by the School
District of St. Lucie County. At the School District’s discretion, such
assignment shall be made and become effective at the time the School
District tenders final payment to the proposer.
_____________________________________
AUTHORIZED SIGNATURE (MANUAL)
_____________________________________
AUTHORIZED SIGNATURE (TYPED) & TITLE
Public Domain
I acknowledge that all information contained herein is part of the public domain as defined in the Public Records Act,
Chapter 119, F.S.
Proposal Certification
I hereby certify that I am submitting the following information as my company's proposal and understand that by virtue of
executing and returning with this proposal this REQUIRED RESPONSE FORM, I further certify full, complete and unconditional
acceptance of the contents inclusive of this Request for Proposal, and all appendices and the contents of any Addendum
released hereto. REQUEST FOR PROPOSAL
This RFP, General Conditions, Instructions o Bidders, Special Conditions, Specifications, Addenda, and/or any other pertinent documents
form a part of this proposal and by reference are made a part thereof.
PURPOSE: It is the purpose and intent of this RFP to secure bids for item(s) and/or services as listed herein for the School District of St. Lucie
County, Florida, hereinafter referred to as the District.
SEALED BIDS: Sealed bids will be received in the Purchasing Department until the date and time as indicated above. Proposals will be
opened publicly in the Purchasing Department and all bidders and general public are invited to attend. All proposals shall be submitted in
sealed envelopes, mailed or delivered to the School District of St. Lucie County, Purchasing Department, 329 N.W. Commerce Park Drive, Port
St. Lucie FL 34986. Outside of envelope shall plainly identify proposal by: PROPOSAL NUMBER, TITLE and TIME and DATE OF PROPOSAL
OPENING. It is the sole responsibility of the bidder to ensure their proposal reaches the Purchasing Department on or before the closing date
and hour as shown above.
BOARD'S ACCEPTANCE: Unless otherwise specified herein, the bidder will allow a minimum of ninety (90) days from the last date for
receiving of proposals for acceptance of its proposal by the Board.
AWARDS: In the best interest of the District, the School Board reserves the right to reject any and all proposals and to waive any irregularity
or minor technicalities in proposals received; to accept any item or group of items unless qualified by bidder; to acquire additional quantities
at prices quoted on this invitation unless additional quantities are not acceptable, in which case the proposal sheets must be noted . All
awards made as a result of this proposal shall conform to applicable Florida Statutes.
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
GENERAL CONDITIONS, INSTRUCTIONS AND INFORMATION FOR BIDDERS
SEALED PROPOSALS: Four copies of this executed RFP page
and Proposal Summary page(s) must be returned with the RFP
in order for the proposal to be considered for award. All
proposals are subject to all the conditions specified herein and
any addenda issued thereto. Any failure on the part of the bidder
to comply with the specifications, terms and conditions of this
RFP shall be reason for termination of contract.
1.
2.
3.
EXECUTION OF RFP: RFP must contain a manual signature
of an authorized representative in the space provided above.
Failure to properly sign proposal shall invalidate same, and
it shall not be considered for award. All proposals must be
completed in ink or typewritten. Corrections must be
initialed by the person signing the proposal.
Any
corrections not initialed will not be tabulated. The original
proposal conditions and specifications cannot be changed
or altered in any way. Altered proposals may not be considered. Clarification of proposals submitted shall be in letter
form, signed by the bidders and attached to the proposal.
fabricated assemblies shall be UL listed or reexamination testing where such has been established
by UL for the items offered and furnished.
4.
DELIVERY: Unless actual date of delivery is specified, show
number of days required to make delivery after receipt of
purchase order in space provided. Delivery time may
become a basis for making an award (See Special Conditions). Delivery shall be within the normal working hours of
the user, Monday through Friday, excluding holidays.
5.
BRAND NAMES: Use of a brand name, trade name, make,
model, manufacturer, or vendor catalog number in
specifications is for the purpose of establishing a grade or
quality of material only. it is not the District's intent to rule
out other competition, therefore, the phrase OR
ACCEPTABLE EQUAL is added. However, if a product other
than that specified is bid, it is the vendor's responsibility to
submit with the proposal brochures, samples and/or detailed
specifications on items bid. The District shall be the sole
judge concerning the merits of proposal submitted.
NO BID: If not submitting a bid, respond by returning the
enclosed "Statement of No Bid" form and explain the reason.
Note: A bidder, to qualify as a respondent, must submit a
"no bid" and same must be received no later than the stated
proposal opening date and hour.
PRICES QUOTED: Deduct trade discounts and quote firm
net prices. Give both unit price and extend total. Prices
must be stated in units of quantity specified in proposal
specifications. In case of discrepancy in computing the
amount of the proposal, the UNIT PRICE quoted will govern.
All prices FOB destination, freight prepaid (unless otherwise
stated in special conditions).
Discounts for prompt
payment: Award, if made, will be in accordance with terms
and conditions stated herein. Each item must be bid
separately and no attempt is to be made to tie any item or
items in with any other item or items. Cash or quantity
discounts offered will not be a consideration in
determination of award of proposal(s). If a bidder offers a
discount, it is understood that a minimum of 30 days will be
required for payment, and the discount time will be
computed from the date of satisfactory delivery at place of
acceptance and receipt of correct invoice at the office
specified.
Bidder shall indicate on the proposal form the
manufacturer's name and number if bidding other than the
specified brands, and shall indicate ANY deviation from the
specifications as listed. Other than specified items offered
requires complete descriptive technical literature marked to
indicate detail(s) conformance with specifications.
6.
QUALITY: The items bid must be new and equal to or exceed
specifications. The manufacturer's standard guarantee shall
apply. During the guarantee period the successful bidder
must repair and/or replace the unit without cost to the
District with the understanding that all replacements shall
carry the same guarantee as the original equipment. The
successful bidder shall make any such repairs and/or
replacements immediately upon receiving notice from the
District.
7.
SAMPLES, DEMONSTRATIONS AND TESTING:
A. Samples of items, when required, must be furnished free
of expense and if not destroyed, will upon request, be
returned at the bidder's expense. Request for the return
of the samples must be indicated on his or her proposal.
Each individual sample must be labeled with bidder's
name, proposal number and item number. Failure of
bidder to either deliver required samples or to clearly
identify samples as indicated may be reason for
rejection of the proposal. Unless otherwise indicated,
samples should be delivered to the Purchasing
Department, School District of St. Lucie County.
A. TAXES: The School District of St. Lucie County, is
exempt from any taxes imposed by the State and/or
Federal Government.
State Sales Tax Exemption
Certificate No. 66-00-017186-53C and Federal Employer
Tax No. 59-6000832 appears on each purchase order.
This exemption does not apply to purchase of tangible
personal property made by contractors who use the
tangible personal property in the performance of
contracts for the improvements of School District-owned
real property as defined in Chapter 192 of the Florida
Statutes.
B.
MISTAKES: Bidders are expected to examine the
specifications, delivery schedules, proposal prices and
extensions, and all instructions pertaining to supplies
and services. Failure to do so will be at bidder's risk.
C.
Bidder warrants by virtue of bidding that prices shall
remain firm for a period of ninety (90) days from the
date of Board approval or time stated in special
conditions.
D.
USE OF OTHER CONTRACTS: The District reserves the
right to utilize any other District contract, any State of
Florida Contract, any contract awarded by any other city
or county governmental agencies, any other school
board, any other community college/state university
system cooperative bid agreement, or to directly
negotiate/purchase per School Board policy and/or State
Board Rule 6A-1.12(6) in lieu of any offer received or
award made as a result of this proposal, if it is in the
best interest to do so. The District also reserves the
right to separately bid any single order or to purchase
any item on this proposal if it is in its best interest to do
so.
E.
F.
CONDITIONS AND PACKAGING: It is understood and
agreed that any item offered or shipped as a result of
this proposal shall be new (current production model at
the time of the proposal). All containers shall be
suitable for storage or shipment, and all prices shall
include standard commercial packaging.
UNDERWRITERS' LABORATORIES: Unless otherwise
stipulated in the proposal, all manufactured items and
B. When required, the District may request full
demonstrations of any units bid prior to the award of any
contract.
C. Items may be tested for compliance with specifications
under the direction of the Florida Department of
Agriculture and Consumer Services, or an independent
testing laboratory.
Bidders shall assume full
responsibility for payment for any and all charges for
testing and analysis of any materials offered or delivered
that do not conform to the minimum required
specifications.
Bidder's disposition of all items
delivered in this category must be at no expense to the
District.
8.
INSPECTION AND ACCEPTANCE: The successful bidder
shall be responsible for delivery of items in good condition
at point destination. Bidder shall file with the carrier all
claims for breakage, imperfections, and other losses, which
will be deducted from invoices. The District will note, for the
benefit of successful bidder, when packages are not
received in good condition. In the event the material and/or
services supplied to the District is found to be defective or
does not conform to specifications, the District reserves the
right to cancel the order upon written notice to the seller and
return the product to seller at the seller's expense.
9.
DEFAULT PROVISION: In case of default by the bidder or
contractor, the District may procure the articles or services
from other sources and hold the bidder or contractor
responsible for any excess costs incurred thereby.
10. COPYRIGHTS OR PATENT RIGHTS: Bidder warrants that
there has been no violation of copyrights or patent rights in
manufacturing, producing or selling the goods shipped or
ordered as a result of this proposal. Seller agrees to hold
the purchaser harmless from any and all liability, loss or
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
expense occasioned by any such violation.
11. MANUFACTURER'S CERTIFICATION: The District reserves
the right to request from bidders separate manufacturer
certification of all statements made in the proposal.
12. PROPOSAL ABSTRACTS: Bidders desiring a copy of bid
tabulation may request it by enclosing a self-addressed,
stamped envelope with bid.
13. OCCUPATIONAL HEALTH AND SAFETY: Vendor, as a result
of award of this proposal, delivering any toxic substances
item as defined in Florida Statute L442.102(21) shall furnish
to the Purchasing Department, a Material Safety Data Sheet
(MSDS). The material safety data sheet shall be provided
with initial shipment and shall be revised on a timely basis
as appropriate.
The MSDS must include the following information:
A. The chemical name and the common name of the toxic
substance.
B. The hazards or other risks in the use of the toxic
substance, including:
(1) The potential for fire, explosion, corrosively and
reactivity;
(2) The known acute and chronic health effects of risks
from exposure, including the medical conditions
which are generally recognized as being aggravated
by exposure to the toxic substance; and
(3) The primary routes of entry and symptoms of
overexposure.
C. The proper precautions, handling practices, necessary
personal protective equipment, and other safety
precautions in the use of or exposure to the toxic
substances including appropriate emergency treatment
in case of overexposure.
D. The emergency procedure for spills, fire, disposal and
first aid.
E. A description in lay terms of the known specific potential
health risks posed by the toxic substance intended to
alert any person reading this information.
F.
The year and month, if available, that the information
was compiled and the name, address and emergency
telephone number of the manufacturer responsible for
preparing the information.
Any questions regarding this requirement should be
directed to: Department of Labor and Employment Security,
Bureau of Industrial Safety and Health, Toxic Waste
Information Center, 2551 Executive Center Circle West,
Tallahassee, FL 32301-5014, Telephone 1-800-367-4378.
14. OSHA:
The bidder warrants that the product/services
supplied to the School District of St. Lucie County shall
conform in all respects to the standards set forth in the
Occupational Safety and Health Act 1970, as amended, and
the failure to comply with this condition will be considered
as a breach of contract.
15. ANTI-DISCRIMINATION: The bidder certifies that they are in
compliance with the non-discrimination clause contained in
Section 202, Executive Order 11246, as amended by
Executive Order 11375 relative to equal employment
opportunity for all persons without regard to race, color
religion, sex or national origin.
16. ADVERTISING: In submitting a proposal, bidder agrees not
to use the results therefrom as a part of any commercial
advertising without prior approval of the School District.
17. CONFLICT OF INTEREST: The award hereunder is subject
to the provisions of Chapter 112, Florida Statutes. All
bidders must disclose with their proposal the name of any
officer, director or agent who is also an employee of the
School Board of St. Lucie County. Further, all bidders must
disclose the name of any Board employee who owns,
directly or indirectly, an interest of 5% or more in the
bidder's firm or any of its branches.
18. DISPUTES: In case of any doubt or difference of opinion as
to the items to be furnished hereunder, the decision of the
District shall be final and binding on both parties.
19. LEGAL REQUIREMENTS: Federal, state, county, and local
laws, ordinances, rules, and regulations that in any manner
affect the items covered herein apply. Lack of knowledge by
the bidder will in no way be a cause for relief from
responsibility.
20. SIGNED PROPOSAL CONSIDERED AN OFFER: This signed
proposal shall be considered an offer on the part of the
bidder, which offer shall be deemed accepted upon approval
by the Board. In case of a default on the part of the bidder
after such acceptance, the District may take such action as it
deems appropriate including legal action for damages or
specific performance.
21. LIABILITY, INSURANCE, LICENSES, AND PERMITS: Where
bidders are required to enter or go onto School District
property to deliver materials or perform work or services as
a result of proposal award, the bidder will assume the full
duty obligation and expense of obtaining all necessary
licenses, permits and insurance. Bidder shall be liable for
any damage or loss to the District incurred by bidder,
bidder's employees, licenses of the bidder or agent or any
person the bidder has designated in completion of his or her
contract as a result of their proposal; further bidder shall be
liable for all activities of bidder occasioned by performance
of this bid. Not withstanding the foregoing, the liability
herein shall be limited to ten million dollars ($10,000,000)
and the bidder recognizes that and covenants that it has
received consideration for indemnification provided herein.
22. SPECIFICATIONS: Any omissions of detail specifications
stated herein that would render the materials/service from
use as specified will not relieve the bidder from
responsibility.
23. BID BONDS AND PERFORMANCE BONDS: Bid bonds, when
required, shall be submitted with the proposal in the amount
specified in Special Conditions. Bid bonds will be returned
to unsuccessful bidders. After award of contract, the
District will notify the successful bidder to submit a
performance bond in the amount specified in Special
Conditions. Upon receipt of the performance bond, the bid
bond will be returned to the successful bidder.
24. PAYMENT: Payment will be made after the items/services
awarded to a vendor have been received/completed,
inspected and found to comply with award specifications,
free of damage or defect and properly invoiced.
25. SPECIAL CONDITIONS: Any and all Special Conditions that
may vary from these General Conditions.
26. JESSICA LUNSFORD ACT: The Vendor certifies it will
comply with the requirements of the Jessica Lunsford Act
(Section 1012.465, Florida Statutes) in regards to
fingerprinting and level 2 background screenings of all
employees and any subcontractors employees who will
have access to any District school or property when
students may be present, or will have direct contact with
any student; or have access to or control of school funds.
Vendor’s failure to comply with this requirement will
constitute a material breach of contract.
27. LEGAL COMPLIANCE: The Vendor guarantees that the
services to be performed and the goods to be provided
herein, shall comply with all applicable federal, state and
local laws, ordinances, regulations, orders and decrees,
including without limitation such of the following acts as
may be applicable: Federal Consumer Product Safety Act,
Federal Fair Labor Standards Act, Occupational Safety and
Health Act, Federal Hazardous Substances Labeling Act,
Federal Flammable Fabrics Act, Davis Bacon Act and any
applicable environmental regulations.
Telecommunications Services
RFP 12-9E
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
1
Table of Contents
Page
2
3
4
5
6
7
Request for Proposal ................................................................................................. 1
8
9
10
11
12
13
14
Introduction .............................................................................................................. 8
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
Responding To This RFP ........................................................................................... 10
37
38
39
40
41
42
Terms and Conditions .............................................................................................. 19
I hereby certify that I am submitting the following information as my company's proposal
and understand that by virtue of executing and returning with this proposal this REQUIRED
RESPONSE FORM, I further certify full, complete and unconditional acceptance of the
contents inclusive of this Request for Proposal, and all appendices and the contents of any
Addendum released hereto. REQUEST FOR PROPOSAL ........................................................................ 1
Request For Proposals ........................................................................................................................................... 8
Purpose and Scope of RFP ...................................................................................................................................... 8
About The Issuers .................................................................................................................................................... 9
About St. Lucie County Public Schools .............................................................................................................. 9
Universal Service Fund Participation ................................................................................................................ 9
RFP Status ................................................................................................................................................................... 9
Eligibility To Respond .......................................................................................................................................... 10
Collusion Among Bidders, Response Rejections........................................................................................ 10
Personal Gain ......................................................................................................................................................... 10
Intent To Respond Form..................................................................................................................................... 11
RFP Contact ............................................................................................................................................................. 11
Pre-Proposal Conference ................................................................................................................................... 11
RFP Questions ........................................................................................................................................................ 12
RFP Closing Date and Time ................................................................................................................................ 12
RFP Response Format Requirements ............................................................................................................ 13
Cover Letter Requirements ............................................................................................................................... 14
Executive Summary Requirements ................................................................................................................ 15
Identification Of Prime Contractor On Joint Proposal Submissions ................................................. 15
Vendor Profile ........................................................................................................................................................ 15
Customer References .......................................................................................................................................... 16
Most Favorable Pricing, and State or Regional Offer Variations ......................................................... 16
Incorporated References ................................................................................................................................... 16
Late Proposals ........................................................................................................................................................ 16
Cost Of Response .................................................................................................................................................. 16
Product Demonstration ...................................................................................................................................... 17
Evaluation Criteria ................................................................................................................................................ 17
Length of Offer....................................................................................................................................................... 18
The St. Lucie County Public Schools Terms and Conditions .................................................................. 19
Objections And Concerns Regarding Provisions In The Terms and Conditions ........................... 19
Existing Terms and Conditions .......................................................................................................................... 19
Purchases By St. Lucie County Public Schools ............................................................................................. 19
Close of Process ..................................................................................................................................................... 19
St. Lucie County Public Schools
Table of Contents
v
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
43
44
45
46
47
48
Potential Vendors And Subcontractors: ................................................................... 20
49
50
51
52
53
54
55
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57
58
59
60
61
62
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64
1.
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2.
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81
3.
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86
4.
SLCPS Invoice Terms: ........................................................................................................................................... 20
Financial Stability: ................................................................................................................................................ 20
Insurance Requirements .................................................................................................................................... 21
Participation Contract Termination: .............................................................................................................. 21
Additional SLCPS Terms and Conditions: ..................................................................................................... 21
1.1.
1.2.
1.3.
1.4.
1.5.
1.6.
1.7.
1.8.
1.9.
1.10.
1.11.
1.12.
1.13.
1.14.
1.15.
2.1.
2.2.
2.3.
2.4.
2.5.
2.6.
2.7.
2.8.
3.1.
3.2.
3.3.
3.4.
3.5.
3.6.
3.7.
4.1.
4.2.
4.3.
4.4.
Vendor Overview ............................................................................................. 22
Corporate Overview............................................................................................................................. 22
Response Times ..................................................................................................................................... 22
Legal Proceedings ................................................................................................................................. 22
Geographic Coverage Area and Staffing Levels ......................................................................... 22
Installation Services ............................................................................................................................. 23
Needs Assessment ................................................................................................................................ 23
Physical Plant Modifications ............................................................................................................. 23
Equipment Set-Up................................................................................................................................. 24
Conversion and Migration ................................................................................................................. 25
Product or Service Interoperability ................................................................................................ 25
Vendor System Testing ....................................................................................................................... 26
SLCPS Acceptance Testing .................................................................................................................. 26
Uptime and Service Level Agreements (SLA) .............................................................................. 26
Help Desk/Trouble Reporting ........................................................................................................... 27
Training, Consulting and Professional Services.......................................................................... 28
Telecommunications Services ........................................................................... 29
Prospective Vendor Qualifications ................................................................................................. 29
LEC/CLEC Services ................................................................................................................................. 29
Domestic Long-Distance Direct Dialed Services......................................................................... 31
International Long Distance .............................................................................................................. 31
Private Line Services ............................................................................................................................ 32
Assisted Dialing...................................................................................................................................... 33
Toll-Free Calling Services .................................................................................................................... 33
Pre-Paid and Business Long Distance Calling Cards.................................................................. 33
Voice over IP Services....................................................................................... 35
Provider Overview ................................................................................................................................ 35
Outbound VoIP ...................................................................................................................................... 35
Inbound VoIP .......................................................................................................................................... 35
Performance and Management....................................................................................................... 36
Centrex/PBX VoIP ................................................................................................................................. 36
Equipment, Installation, Integration and Compatibility ......................................................... 37
Security and Disaster Recovery ....................................................................................................... 37
IP Services........................................................................................................ 38
Prospective Vendor Qualifications ................................................................................................. 38
Network Description............................................................................................................................ 38
Addressing ............................................................................................................................................... 39
Network Usage and Reporting ......................................................................................................... 40
St. Lucie County Public Schools
Table of Contents
vi
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
Equipment ............................................................................................................................................... 40
Network Operations Center .............................................................................................................. 41
Internet Access Services ..................................................................................................................... 42
87
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4.5.
4.6.
4.7.
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5.
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6.
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109
7.
110
8.
111
112
113
114
115
116
St. Lucie County Public Schools 2011 Telecommunications ......................................... 0
Cost Proposal ................................................................................................... 44
Section 1 – Vendor Overview ........................................................................................................................... 44
Section 2- Telecommunications Services ..................................................................................................... 44
Section 3 – Voice over IP Services................................................................................................................... 45
Section 4 – IP Services ......................................................................................................................................... 46
Vendor Profile.................................................................................................. 48
COMPANY PROFILE: ............................................................................................................................................... 48
Business Background: ............................................................................................................................................ 48
Research And Development: .............................................................................................................................. 49
Revenue As Percent of Sales: ............................................................................................................................. 49
Federal Universal Service Fund (USF) Participation: ............................................................................... 49
Vendor’s Assigned Personnel:............................................................................................................................ 49
Signatures ................................................................................................................................................................... 50
Vendor References ........................................................................................... 51
Vendor's Financial References ........................................................................................................................... 51
Vendor’s Banking References: ........................................................................................................................... 52
Vendor’s Auditors: .................................................................................................................................................. 53
Customer References ............................................................................................................................................. 53
Current Customer References: ........................................................................................................................... 54
Prior Customer References: ................................................................................................................................ 55
Intent To Respond Form ..................................................................................... 0
Contact Information ............................................................................................................................................... 0
Primary Contact: ...................................................................................................................................................... 0
Secondary Contact: ................................................................................................................................................. 0
Legal Counsel: ........................................................................................................................................................... 0
St. Lucie County Public Schools
Table of Contents
vii
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
117
Introduction
118
Request For Proposals
119
120
This RFP seeks qualified potential vendors to provide the follow e-rate priority one
services:
121
122
123
124
125




Tariffed telecommunications services
Voice over IP telephony services
Internet services
Long Distance Services
126
127
128
This RFP does not seek E-rate Priority 2 services. This RFP does not seek E-Rate
Priority 1 WAN connections for data transmission to district Network Operations
Center
129
130
131
132
133
134
Qualified vendors may include providers that are licensed or authorized to provide one
or more of these products and services; that can deliver one or more of the requested
products and services; that demonstrate the technical and professional capacity to deliver
the products and services described or requested in this RFP; and that have demonstrated
a successful history of satisfactory product delivery or service provision with regard to
these products and services.
135
136
137
138
139
140
This document will serve as a basis for your response. In addition to responding to the
questions placed herein, prospective vendors will complete a cost proposal that details
all of the costs, fees, and charges associated with their proposed services. This cost
proposal will be delivered along with the rest of your response documents in a separate,
sealed envelope that is clearly marked as containing the cost proposal. More information
on the format of your response will be provided on pages 6-8 of this document.
141
The School Board of St. Lucie County reserves the right to make multiple awards.
142
143
144
145
Purpose and Scope of RFP
The purpose of the RFP is to solicit offers from qualified potential vendors who can
provide high quality, low-cost telecommunications, Voice over IP (VoIP), and Internet
services.
146
147
Please read the entire document for more information and specifications on each
service area for which St. Lucie County Public Schools is seeking offers.
148
149
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Potential vendors are asked to review the terms of the St. Lucie County Public Schools
Terms and Conditions carefully prior to submitting a response to this RFP. All
questions and concerns regarding the contract and its Attachments must be raised prior
to the date and time for cut-off for request for clarifications and technical questions.
St. Lucie County Public Schools
Introduction
8
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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About The Issuers
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About St. Lucie County Public Schools
St. Lucie County Public Schools (SLCPS) annually serves about 40,000 students, who
are attending approximately 42 owned entities in Saint Lucie County Florida. Our
current infrastructure consists of an NEC 2000 IPS PBX at the district office and Avaya
IP office 500 PBX systems at all other locations. Both PBX systems are IP capable but
most phones are digital sets. Two smaller locations are served by Centrex only with no
PBX. Each PBX is connected by one or more Centrex PRI connections. We have
approximately 4500 phone handsets in the district. We have approximately 46 Centrex
PRI lines currently. We have several ISDN PRI connections for video conferencing at
district facilities. We also have approximately 150 Centrex lines for facilities services
such as elevators, alarms etc.
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Universal Service Fund Participation
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St. Lucie County Public Schools intends to file a USF Form 470.
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RFP Status
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This RFP is not a commitment to award a contract to a responding potential vendor. St.
Lucie County Public Schools reserves the right to enter into a contract with a potential
vendor at its sole discretion and only when St. Lucie County Public Schools determines
that an offer is in best interest of St. Lucie County Public Schools. Responding vendors
must agree that St. Lucie County Public Schools Board’s decisions are final and not
subject to appeal. The School Board of St. Lucie County reserves the right to make
multiple
awards.
Our current connection to the internet is 300 Mbps. This bandwidth has often increased
on an annual basis by 50 or more Mbps.
While this RFP does not seek WAN data connections specifically, we are not opposed to
reviewing solutions that require the utilization of this data network to support
telecommunications proposals so long as there is no degradation of data services that are
currently traveling over this network. The WAN connections in place are comprised of
13 Gig-E connections, 15 Metro E Gig connections and 14 100 Mbps Metro E
connections. Any proposal that would utilize this network, must clarify the bandwidth
proportion of this network that would be required to support the proposal.
St. Lucie County Public Schools
Introduction
9
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Responding To This RFP
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Prospective vendors may respond to a single section of this RFP. Potential vendors may
also respond to multiple sections of this RFP in a single, comprehensive offer. Potential
vendors should provide their best possible pricing on products and services included in
their offer. Responding to this RFP constitutes a legal offer to provide the goods or
services at the prices bid.
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Eligibility To Respond
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Current and past vendors (including their affiliates and/or subsidiaries) that provide or
provided services under any previous St. Lucie County Public Schools program must
fully have complied with the terms of those agreements. Vendors that have not
completed all reporting requirements or have failed to meet other program requirements
are not in full compliance. St. Lucie County Public Schools will not consider responses
to this RFP or future RFPs from potential vendors that have not complied with the terms
of a St. Lucie County Public Schools contract.
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Erate specific requirements:
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1. Vendor must have a SPIN issued by USAC (Universal Service Administrative
Company)
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2. Vendor must have updated all contact and payment information on an emended
Form 498 (if necessary)
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3. Vendor must have filed form 473 for FY 2011 and agree to promptly file a form
473 for FY 2012
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4. If the respondor is a telecommunications carrier, must have filed form 499.
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Collusion Among Bidders, Response Rejections
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St. Lucie County Public Schools shall reject all bids that are a product of collusion
among potential vendors, or that are later revealed to have been the product of a
collusive agreement. St. Lucie County Public Schools shall reserve the right to reject
any or all bids. St. Lucie County Public Schools also reserve the right to reject a bid not
accompanied by the data required by this RFP or that contains incomplete or irregular
responses.
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Personal Gain
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St. Lucie County Public Schools may cancel any contract resulting from this solicitation
without any further obligation if any St. Lucie County Public Schools employee
significantly involved in initiating, negotiating, securing, drafting or creating the
contract on behalf of St. Lucie County Public Schools is found to be in collusion with
any potential vendor to this RFP for their personal gain or for any other reason. Such
cancellation shall be effective upon written notice from St. Lucie County Public Schools
or a later date if so designated in the notice given. Termination of a contract under this
provision shall not relieve either party of financial, product or service obligations due to
St. Lucie County Public Schools
Responding to this RFP
10
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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participating SLCPSs or to St. Lucie County Public Schools at the time the contract is
voided.
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Intent To Respond Form
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All potential vendors should provide complete, correct contact information using the
Intent To Respond form that accompanies this RFP. Potential vendors that do not
provide a completed Intent to Respond Form may not receive updates, clarifications and
responses to questions submitted by other potential vendors. Potential vendors should
complete and return the Intent to Respond Form no later than December 1, 2011.
Vendors may still submit a responsive offer without submitting an Intent To Respond
Form. Returning the Intent to Respond Form does not obligate a potential vendor to
submit a response to this RFP.
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RFP Contact
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Pre-Proposal Conference
Proposer’s response to this RFP and any inquires by Proposer during this RFP process
must be submitted in writing to the individual and address stated below. SLCSB will
consider only those inquiries submitted in writing (preferably via email) to the
individual below on or before December 16, 2011. To the extent SLCSB determines, in
its sole discretion, to respond to inquiry, such response will be made in writing and
posted to DemandStar at www.demandstar.com.
Lanaee Gilmore, Director
St. Lucie County School Board
Purchasing and Warehousing Services
329 NW Commerce Park Drive
Port St. Lucie, FL 34986
lanaee.gilmore@stlucieschools.org
Ph: 772-336-6980/Fax: 772-336-6985
Solicitation responses, tabulation and award will be made public in accordance with
Florida Statute 119.071 and Florida Statute 286.0113.
The Board reserves the right to waive any formalities in any proposal and to accept any
proposal which it considers to be in the best public interest, and to reject any or all
proposals. The decision of the Board shall be final.
Pre-Proposal Conference will be held on December 7, 2011 at 3:00 p.m. in the District
Office Conference Room 407 located at 4204 Okeechobee Road 34947. All prospective
Proposers should indicate their intention to attend this meeting in writing to the
individual identified in Section 213. Attendance is limited to (3) three persons per
company.
All prospective proposers interested in this RFP are NOT required to attend this meeting
but it is it is highly recommended. The pre-proposal conference is designed to provide
St. Lucie County Public Schools
Responding to this RFP
11
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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information regarding this solicitation, the evaluation and selection process, and what is
expected from all proposers. Proposers will be provided the opportunity to ask
questions and receive answers regarding this project, review quality standards and
expectations of level of service to be provided
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RFP Questions
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RFP Closing Date and Time
A.
SLCSB is not liable for interpretations/misinterpretations or other errors or
omissions made by the Proposer in responding to this RFP. The Proposer shall
examine this RFP to determine if SLCSB’s terms and conditions and
requirements are clearly stated. If, after examination of the various terms and
conditions and requirements of this RFP, the Proposer believes there are any
terms and conditions or requirements which remain unclear or which restrict
competition, the Proposer may request, in writing, that SLCSB clarify the
terms(s) and condition(s) and requirement(s) specified by the Proposer. The
Proposer must provide the Section(s), Subsection(s), Paragraph(s), and page
number(s) that identify the conditions or requirements questioned by the
Proposer. Requests for clarification and technical questions to this RFP must be
received by SLCSB not later than the date shown in Section 213, entitled
“Proposed RFP Schedule”, for the submittal of written inquires. The Proposers’
failure to request clarification and submit questions by the date described above
shall be considered to constitute the Proposers’ acceptance of all of SLCSB’s
terms and conditions and requirements. SLCSB shall issue an addendum
reflecting the questions and answers to this RFP, if any, which shall be sent to all
Proposers as specified in Section 213.
B.
Any inquiries from the Proposer concerning this RFP shall be submitted in
writing to the individual identified in Section 213. All inquiries must be sent by
email (lanaee.gilmore@stlucieschools.org) or fax (772-336-6985) and will be
answered in an addendum that will be issued no later than seven (7) days before
the due date. Inquiries must be legible and concise and must clearly identify the
Proposer who is submitting the inquiry.
C.
Respondents to this solicitation or persons acting on their behalf may not
contact, between the release of the solicitation and the end of the 72-hour
period following the agency posting the notice of intended award, excluding
Saturdays, Sundays, and State holidays, any employee or officer of the
School Board of St. Lucie County concerning any aspect of this solicitation,
except in writing to the authorized SLCSB representative identified in
section 213. Violation of this provision may be grounds for rejecting a
response.
Proposer’s response to this RFP shall be prepared in accordance with paragraph 340,
Proposal Response Format. Proposals must be received by SLCSB’s authorized
representative in SLCSB’s Purchasing Department located at 329 NW Commerce Park
St. Lucie County Public Schools
Responding to this RFP
12
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Drive, Port St. Lucie, Florida 34986, no later than 3:00 p.m. on January 5, 2012,
according to the time stamp located in SLCSB’s Purchasing Department. Proposals or
amendments to proposals received after 3:00 p.m. on January 5, 2012 will not be
accepted or considered for any reason whatsoever. Telephone, including facsimile and
electronic mail proposals shall not be accepted at any time. At 3:00 p.m. on January 5,
2012, all timely proposals will be opened for the sole purpose of recording the
names only of the Proposers submitting written proposals.
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RFP Response Format Requirements
All packages must be received in the Department of Purchasing, on or before the
specified date and time. Sealed packages may be hand-delivered, mailed, or delivered
by commercial carrier or courier. Proposer shall not transmit their proposal by
facsimile (fax), e-mail, or other electronic means. Any and all proposals not received
in the manner requested, in by the specified date and time will be returned to the
originating vendor, without further review. It is the sole responsibility of the Proposer to
ensure the proposal is received at the specified place by the established closing date and
time.
If the Proposer elects to mail in its proposal package, the Proposer must allow sufficient
time to ensure SLCSB’s proper receipt of the proposal package by the time specified
above. Regardless of the delivery method, it is the responsibility of the Proposer to
ensure that the proposal package arrives at SLCSB’s Purchasing Department by the
proposal opening date and time specified above.
Proposals will be accepted up to, and no proposals may be withdrawn after, the deadline
for proposal submission time and date shown above.
Competitive solicitations are not open to the public in accordance with Florida Statute
119.071. Bids will be opened in the Purchasing Department conference room located at
329 NW Commerce Park Drive, Port St. Lucie, FL 34986, on the date and at the time
shown in Section 2.2, “Proposed ITB Schedule”.
All potential vendor responses must follow the format explained in this section. Any
failure to follow the response requirements may result in disqualification of the vendor’s
response.
This RFP is provided to you as an editable Microsoft Word document. Each section
poses a series of questions and contains a Response indicator. Please place your
response in this section.
 Do not renumber the document sections or the questions.
 Do not combine questions or your responses to questions. Answer each question
individually as requested.
 Do not include cost information in your technical proposal. All cost information
should be provided in a separate, sealed envelope clearly marked COST
PROPOSAL.
St. Lucie County Public Schools
Responding to this RFP
13
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Your response must be returned in this electronic form, along with the number of paper
copies requested. Attachments to this proposal must be identified as indicated within the
RFP. If a requested attachment is not included or is improperly labeled, your response
may be considered incomplete and will be scored accordingly.
Potential vendors are expressly warned against modifying the text of the RFP
document. Doing so will disturb the evaluation tools that will be used in conjunction
with this response form. St. Lucie County Public Schools assumes no responsibility for
correcting the format of modified response forms, permitting corrections once the
response deadline has passed or correcting any errors that result from improperly
modified RFP forms. Potential vendors may not apply any form of security, encryption
or password protection to the response form.
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Potential vendors must submit ONE bound, printed original offer that is manually
signed by an officer of the company with the authority to bind the potential vendor to its
offer. The original offer must include all attachments and other required documentation.
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Only one submittal needs to contain original signatures of the Proposer’s authorized
representatives on the document titled Required Response Form. The submittal
containing original signature must be clearly marked “Original”.
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Potential vendors must also submit SEVEN bound, printed copies of their offer with
all attachments and other required documents. St. Lucie County Public Schools will
consider responses that do not contain these copies to be incomplete.
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Potential vendors must also submit ONE CD/DVD with an electronic copy of the offer,
all attachments and other required documents with the exception of audited financial
reports. St. Lucie County Public Schools will consider responses that do not contain this
CD/DVD to be incomplete.
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Your bound responses must be submitted in the following format:
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







Cover Letter/Letter of Transmittal, manually signed as described in the following
section
Executive Summary as described in Executive Summary Requirements
Corporate Overview (Section 1 of the RFP document)
Technical Response (Sections 2-7)
Cost Proposal, placed in a sealed envelope marked COST PROPOSAL. Include
printed copies of all schedules, spreadsheets and other requested cost
information.
Vendor Profile
Attachments. Must be clearly labeled with the pertinent section/question number.
Audited financial statements (may be submitted under separate binding).
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Cover Letter Requirements
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Each proposal shall be accompanied by a cover letter signed by an officer of the
potential vendor who is authorized to commit the organization to a contract. The cover
St. Lucie County Public Schools
Responding to this RFP
14
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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letter shall serve as a letter of transmittal and shall indicate all of the following:
The section (or sections) to which the prospective vendor is responding;
The prospective vendor has read and understands the RFP requirements;
The prospective vendor will extend its most favorable pricing to St. Lucie
County Public Schools at all times, if its proposal is successful.
The prospective vendor has never been a St. Lucie County Public Schools
vendor, OR
is a current or past St. Lucie County Public Schools vendor and is fully in
compliance with its existing or prior Agreement with St. Lucie County Public
Schools;
The prospective vendor accepts the conditions of the RFP;
The prospective vendor is committing itself to the prices, products and services
offered in the response
The prospective vendor understands and agrees that St. Lucie County Public
Schools determination is final.
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Executive Summary Requirements
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Each conforming response will contain an executive summary of not more than two
pages in length. The purpose of the executive summary is to explain the features and
benefits of the prospective vendor's offer(s). The Executive Summary should briefly
introduce the potential vendor to the Evaluation Committee; describe the vendor's
approach to solutions sought by the RFP; describe the major features and benefits of the
prospective vendor's approach; offer insight into risks that may arise from this RFP or
the vendor's response; provide a generalized pricing summary (detailed pricing will be
required in the pricing section of the response); an explanation of how pricing for the
proposal was arrived at; any pricing constraints applied to the RFP; and any additional
costs that this RFP did not anticipate.
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Identification Of Prime Contractor On Joint Proposal Submissions
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St. Lucie County Public Schools encourages the submission of joint proposals by
organizations whose combined strengths will produce solutions superior to those of each
prospective vendor alone. We request that such collaborations designate one prime
contractor as the primary point of contact to submit the proposal. Should the joint
proposal be successful, the prime contractor will be solely responsible for the
contractual performance and management of all subcontracted relationships.
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The prime contractor will assume all responsibility for work quality, delivery,
installation, maintenance and support services provided by the subcontractor. The joint
proposal must include a complete and clear description of all subcontracted work and
must fully describe the capabilities of all subcontractors on the project.
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Vendor Profile
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All prospective vendors are required to submit a completed vendor profile included with
this RFP. All respondents, including those with existing contractual relationships with
St. Lucie County Public Schools, are required to complete the Vendor profile.
St. Lucie County Public Schools
Responding to this RFP
15
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
437
Customer References
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All prospective vendors are required to submit all required customer references on the
forms included with this RFP. All respondents, including those with existing contractual
relationships with St. Lucie County Public Schools, are required to complete the
customer references.
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Most Favorable Pricing, and State or Regional Offer Variations
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Potential vendors are required to extend their most favorable pricing to St. Lucie County
Public Schools at all times during the resulting negotiated contract, including negotiated
extensions. St. Lucie County Public Schools acknowledges, in some cases, pricing may
vary from state-to-state or zone-to-zone. Therefore, if costs or discounts vary, Vendors
must indicate the costs and discounts for each state or zone. Vendors will not have an
opportunity to add additional costs or fees after the proposal is accepted unless afforded
under other provisions of this RFP.
450
Incorporated References
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452
453
Please write out all responses in full. Do not "incorporate" brochure or product literature
references, direct the reader to Web pages, or refer to other third-party documentation in
this response. Clearly label all supporting material.
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456
The Evaluation Committee is not responsible for gathering information from multiple
sources to form and assess a complete response. Responses will be evaluated exactly as
written, except in the narrow circumstances noted in this RFP.
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Late Proposals
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Cost Of Response
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St. Lucie County Public Schools assumes no responsibility for the cost of preparing a
response to this proposal. The entire cost of response is borne solely by the respondent
with
no
exceptions.
Late Proposals will not be accepted. Proposals or amendments to proposals received
after 3:00 p.m. on January 5, 2012 will not be accepted or considered for any reason
whatsoever.
St. Lucie County Public Schools
Responding to this RFP
16
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
465
Evaluation of Proposals
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A committee of technical and administrative professionals who are subject matter
experts will evaluate all complete, responsive proposals.
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The committee will:
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
Award evaluation points for all proposals based on their adherence to technical,
administrative and managerial requirements
Ask for clarifications, and may have demonstrations or presentations to inform
the committee's decision-making
Evaluate the financial stability of prospective vendors and their subcontractors
Evaluate vendor performance via customer referrals and SLCPS experiences
Make acceptance recommendations in whole or in part based upon the proposal's
ability to meet any or all of the RFP's requirements
Make rejection recommendations in whole or in part based upon failure to meet
any or all proposal requirements, or the presentation of what in the committee's
sole judgment represents an unacceptable risk to St. Lucie County Public
Schools or its SLCPS.
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Product Demonstration
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As part of the evaluation process, the Evaluation Committee reserves the right to ask for
a demonstration of products and systems contained within a potential vendor's proposal
to assess the proposed technology.
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Evaluation Criteria
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Proposals will be evaluated according to the following criteria, in order of their
importance. Of all elements on which proposals will be evaluated, pricing carries the
primary weight in proposal evaluation. At the same time St. Lucie County Public
Schools may be interested in various price-quality combinations. Therefore, we
encourage vendors to respond with solutions that fulfill the technical requirements of the
proposal, and also offer a variety of attractive price-quality combinations.
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Responses will be evaluated in light of the material and substantiating evidence
presented in the response, and not on the basis of what is inferred.
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Each element of the RFP will be evaluated. Consideration will be given to the proposals
as follows:
496
45% - Cost Proposal (Erate Eligible Costs)
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25%- Response to the Technical Requirements
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20% - Ability to work within the terms of the Terms and Conditions
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10% - Administrative Requirements, Vendor Profile, Customer References
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PLEASE NOTE:
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St. Lucie County Public Schools will not issue a "Best And Final Offer" (BAFO) as part
St. Lucie County Public Schools
Evaluation of Proposals
17
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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of the evaluation process. Pricing is of primary importance to the evaluation committee.
The proposer's original offer is assumed to include the best possible pricing and will be
evaluated as written. During the evaluation period, potential vendors will not be given
an opportunity to revise the pricing in their offers. Therefore, high-cost proposals risk
elimination at the evaluation stage.
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At the end of the evaluation period, the Evaluation Committee will draft
recommendations to the St. Lucie County Public Schools Board. The recommendations
will identify those proposals that contain the best overall combination of price and
service, and will advise the St. Lucie County Public Schools Board to enter into contract
with the successful potential vendors. This advice will be considered and acted upon at a
St. Lucie County Public Schools Board meeting.
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Following action by the Board, St. Lucie County Public Schools may invite qualified
potential vendors to enter into a three-year contract with three one-year extensions. St.
Lucie County Public Schools may execute contracts with more than one vendor within
each RFP section to provide these products and services.
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Length of Offer
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All elements of the offer must remain valid 120 days from the time of submission and
for the length of the Terms and Conditions and its extensions for successful vendors. St.
Lucie County Public Schools expects to conclude execution of all contracts no later than
January 15, 2012. Potential vendors who have not executed an agreement with St.
Lucie
County
Public
Schools
at
that
time
are
eliminated.
St. Lucie County Public Schools
Evaluation of Proposals
18
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Terms and Conditions
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The St. Lucie County Public Schools Terms and Conditions
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Objections And Concerns Regarding Provisions In The Terms and Conditions
The prospective Vendor must raise detailed concerns and objections, if any, to all
objectionable provisions of the Terms and Conditions in its offer. The Evaluation
Committee will consider these objections during the evaluation process. The
Evaluation Committee may decline offers that pose significant objections to the terms of
the Terms and Conditions.
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Existing Terms and Conditions
This RFP includes some services for which St. Lucie County Public Schools has existing
contracts. This process will replace these contracts once they have expired according to
their terms. Local/regional and national providers are equally encouraged to respond.
Current and past vendors hold no special advantage within this RFP process.
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Purchases By St. Lucie County Public Schools
St. Lucie County Public Schools may already have contracts for services requested in
this RFP in place. Making a purchase under a St. Lucie County Public Schools contract
by a St. Lucie County Public Schools is strictly voluntary. Successful vendors will work
directly with the St. Lucie County Public Schools to enter into a SLCPS Participation
Agreement, which will cover how to place orders, perform work or provide services,
issue and settle invoices, and settle contractual disputes. St. Lucie County Public
Schools shall not be liable for any costs incurred by either the successful vendor or any
St. Lucie County Public Schools in this process.
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St. Lucie County Public Schools inherently prefer products and services that promote
interoperability through the use of recognized telecommunications, networking and/or
industry standards. St. Lucie County Public Schools also prefer products and services
that are easily maintainable, expandable and upgradeable.
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Close of Process
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Without any additional notice, St. Lucie County Public Schools reserves the right to
terminate discussions with potential vendors that do not have a fully executed contract in
place
by
the
close
of
business
on
January
15,
2012.
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St. Lucie County Public Schools
Terms and Conditions
19
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Potential Vendors And Subcontractors:
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SLCPS Invoice Terms:
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Financial Stability:
The potential vendor assumes full responsibility for its subcontractors' performance
under this agreement. The potential vendor warrants that all of its subcontractors are
manufacturer-authorized or certified to sell, resell, install and/or service the products and
services they offer. The potential vendor agrees to supply written proof of these
manufacturer authorizations or certifications upon SLCPS request.
The potential vendor acknowledges that St. Lucie County Public Schools and its
SLCPSs rely on the potential vendor’s annual and quarterly financial statements,
including Securities and Exchange Commission certification reports as evidence of the
potential vendor’s financial strength and its ability to fulfill its obligations under the
contract and individual SLCPS Participation Agreements.
By filing such reports, the potential vendor represents materially that it has accurately
reported its financial affairs. During the term of the contract, if the potential vendor fails
to
1. conduct its financial reporting activities in compliance with generally accepted
accounting principles (GAAP)
2. comply with applicable Federal security laws and/or financial reporting
regulations
and this misfeasance acts to disguise a material deterioration of the potential vendor’s
financial viability, SLCPSs may opt to reduce by 100% their SLCPS Participation
Agreement commitments when the SLCPS determines that reduction is in its best
interest.
If a material change in the financial condition of the potential vendor occurs during the
contract, the SLCPS Participation Agreement shall automatically convert to a month-tomonth agreement. All other terms and rates shall remain the same. A St. Lucie County
Public Schools may conclusively presume that one or more of the following events
represent a material deterioration in the financial condition of the potential vendor:







Default on loan covenant;
De-listing of publicly traded stock;
A bond rating that falls to "junk" status or lower;
Assignment of receivables;
Voluntary or involuntary filing for protection from creditors
Reorganization of debt in a bankruptcy filing of any type
Liquidation of company assets, or other similar proceeding of any kind
St. Lucie County Public Schools
Potential Vendors and Subcontractors
20
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
596
Insurance Requirements
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
Participation Contract Termination:
612
613
614
615
Additional SLCPS Terms and Conditions:
SLCPS reserves the right to terminate its SLCPS Participation Agreement at any time, at
its sole discretion, by delivering a written notice to the potential vendor thirty-days (30)
prior to the required termination date. Upon termination, the SLCPS’s liability will be
limited to the pro-rata cost of the products and services delivered or performed as of the
date of termination plus expenses incurred with the prior written approval of the SLCPS.
A potential vendor that elects to terminate the Participation Contract for any reason
whatsoever, will refund the SLCPS all payments made hereunder to the Potential vendor
for products and services not completed and/or not accepted by the SLCPS.
Written contract termination notices initiated by the potential vendor must be delivered
to the SLCPS’s designated agent not less than ninety (90) days prior to termination.
Refunds delivered not more than 10 days after the date of the contract termination
notice.
SLCPSs reserve the right to negotiate any or all additional terms and conditions required
by their specific institution prior to purchasing from the potential vendor under the St.
Lucie
County
Public
Schools
contract.
St. Lucie County Public Schools
Potential Vendors and Subcontractors
21
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
616
1. Vendor Overview
617
618
619
620
621
622
623
624
1.1. Corporate Overview
625
626
627
628
629
630
631
632
1.2. Response Times
633
634
635
636
637
638
639
640
1.3. Legal Proceedings
641
642
643
644
645
646
647
648
649
650
651
652
653
1.4. Geographic Coverage Area and Staffing Levels
Please provide a brief (not to exceed 750 words) corporate overview that
discusses the benefits and features of the potential vendor's offer(s); the
respondent's major product lines; a brief corporate history; anticipated future
growth; and a description of the respondent's corporate structure.
Response:
1.2.1. Identify your average response time for the following services:
1.2.1.1.
Establishing a new account for a SLCPS
1.2.1.2.
Process a new order
1.2.1.3.
Deliver equipment and schedule services
1.2.1.4.
Complete a typical installation
Response:
1.3.1. Please identify all legal proceedings to which your organization is
currently a party or that have been concluded in the previous two (2) years
that may have a direct or indirect impact on your organization's ability to
fulfill contractual obligations to St. Lucie County Public Schools or St.
Lucie County Public Schools. Please indicate the current status of the
dispute(s).
Response:
1.4.1. Please provide a detailed description of the following
1.4.1.1.
Geographic coverage area and areas of planned expansion
1.4.1.2.
All limitations to geographic service area
1.4.1.3.
Total number of sales staff
1.4.1.4.
Number of technical support staff
Response:
1.4.2. Will your organization assign one or more permanent sales
representative(s) to service St. Lucie County Public Schools and SLCPSeligible organizations?
Response:
St. Lucie County Public Schools
Section 1 Vendor Overview
22
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
654
655
656
657
1.4.3. Will your organization assign one or more permanent technical support
representative(s) to service St. Lucie County Public Schools and SLCPSeligible organizations?
Response:
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
1.5. Installation Services
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
1.6. Needs Assessment
689
690
691
692
693
694
695
696
1.7. Physical Plant Modifications
1.5.1. Does your organization perform its own installation services?
Response:
1.5.2. If no, who performs your installation services?
Response:
1.5.3. Please identify the average number of years of experience your installers
have (companywide).
Response:
1.5.4. Please identify the average length of time that elapses between the entry
of an order for new service and installation.
Response:
1.6.1. Please describe your organization's process for conducting a needs
assessment for a new order for service.
Response:
1.6.2. How does your organization address third-party and legacy equipment
that are in use are on the SLCPS's premises?
Response:
1.6.3. How are needs and recommendations communicated to the SLCPS?
Response:
1.6.4. Is a need assessment billable? If so, is this charge waived if the SLCPS
enters into a SLCPS participation agreement with your organization?
Response:
1.7.1. Describe how your organization determines the need for construction or
remodeling to accommodate the installation of new or expanded services
at the SLCPS's site.
Response:
1.7.2. Who is responsible for performing the recommended construction?
Response:
St. Lucie County Public Schools
Section 1 Vendor Overview
23
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
1.7.3. Can your organization provide or arrange for all the construction and
remodeling services it recommends?
Response:
1.7.4. Can a SLCPS supply its own construction services based on your
recommendations?
Response:
1.7.5. Is the physical plant audit a billable service?
Response:
1.7.6. If so, is the fee waived if the SLCPS enters into a SLCPS participation
agreement with your organization?
Response:
1.8. Equipment Set-Up
1.8.1. Does your organization provide equipment setup services? If not, who
provides the service? Who is responsible for arranging for equipment
setup?
Response:
1.8.2. Does your organization have geographic constraints on equipment
installation and setup? If so, what are your limitations?
Response:
1.8.3. Is equipment setup a billable service? How is the service billed?
Response:
1.8.4. Are all of your equipment installers manufacturer-certified for the
installation of each product you sell?
Response:
1.8.5. Will the use of a non-certified installer void the manufacturer's warranty?
Response:
1.8.6. What recourse is available to the SLCPS if the manufacturer's warranty is
voided?
Response:
1.8.7. What recourse is available to the SLCPS if an installer damages legacy or
third-party equipment during the installation and/or setup process?
Response:
St. Lucie County Public Schools
Section 1 Vendor Overview
24
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
741
742
743
744
745
746
747
748
749
750
1.8.8. Do you use a set-up and installation checklist? If so, please provide a
copy of the checklist. Clearly label it 1.14.8 and place it in the
Attachments section of your response.
Response:
1.8.9. Do you have an established procedure for escalating the resolution of
problems that may arise during the setup and installation process? If yes,
what is the procedure?
Response:
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
1.9. Conversion and Migration
769
770
771
772
773
774
775
776
777
778
779
780
781
782
1.10.
1.9.1. Describe your approach to assisting a SLCPS in converting from existing
equipment or providers to your organization's solution.
Response:
1.9.2. Describe your organization's approach to incorporating third-party or
legacy equipment owned or used by the SLCPS into your organization's
solutions.
Response:
1.9.3. Does your organization assign specific personnel to help the SLCPS
manage the conversion process?
Response:
1.9.4. Are conversion and migration services billable separately, or are they
included in the purchase cost of the service and/or equipment?
Response:
Product or Service Interoperability
1.10.1.
How does your organization certify interoperability of your
products and services?
Response:
1.10.2.
Do you warrant that all products and services included in your
offer will interoperate?
Response:
1.10.3.
How do you test or certify the interoperability of your products
and services with those of another manufacturer or vendor, which the
SLCPS may use?
Response:
St. Lucie County Public Schools
Section 1 Vendor Overview
25
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
1.11.
Vendor System Testing
1.11.1.
Describe your organization's system testing process. Minimally,
your response should include information about:
 Functional testing
 Technical performance
 Capacity testing
Response:
1.11.2.
Specify your organization's acceptable testing results for each of
the areas noted above. Indicate how acceptable performance is verified
prior to turning over the system, service and/or equipment to the SLCPS.
Response:
1.11.3.
Indicate how the SLCPS will be involved in your system testing
and evaluation processes.
Response:
1.11.4.
Do you provide written documentation of acceptable testing
results to the SLCPS?
Response:
1.11.5.
How are component or system failures that occur during testing
addressed?
Response:
1.12.
SLCPS Acceptance Testing
Under the terms of a contract, St. Lucie County Public Schools will be permitted an
acceptance testing window of 30 days, during which problems or issues arise that may
not have surfaced during the vendor system testing period.
1.12.1.
Explain how issues of non-performance that arise during the
SLCPS acceptance testing period will be addressed.
Response:
1.12.2.
Identify the recourse SLCPSs have if disagreements regarding the
acceptable performance of the system, service or equipment cannot be
addressed to the SLCPS's satisfaction.
Response:
1.13.
Uptime and Service Level Agreements (SLA)
1.13.1.
Indicate your organization's standard uptime guarantees for each
product or service included in your offer.
Response:
St. Lucie County Public Schools
Section 1 Vendor Overview
26
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
1.13.2.
Provide your organization's actual uptime for the products and
services included in your offer.
Response:
1.13.3.
Indicate the recourse available to SLCPSs for recurring or
excessive downtime.
Response:
1.13.4.
Does your organization offer Service Level Agreements (SLA)? If
yes, please attach a copy of your standard SLA. Clearly label it 1.19.4
and place it in the Attachments section of your response.
1.13.5.
Identify performance benchmarks that would indicate
performance failure.
Response:
1.13.6.
Are these benchmarks negotiated with the SLCPS, or are they
assigned by your organization?
Response:
1.13.7.
Response:
Describe your organization's escalation procedures.
1.13.8.
Response:
What triggers an escalation under your organization's SLA?
1.13.9.
Describe the support that is available to assist with escalated
issues under your SLA.
Response:
1.13.10.
Response:
Indicate the recourse available for breach of the SLA.
1.13.11.
If your organization does not offer a formal SLA, please identify
any service guarantees your organization provides and identify recourse or
compensation available to SLCPSs when these service guarantees are not
met.
Response:
1.14.
Help Desk/Trouble Reporting
1.14.1.
Please describe the help desk or technical support services your
organization provides for the products and services included in your offer.
Response:
St. Lucie County Public Schools
Section 1 Vendor Overview
27
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
1.14.2.
Please indicate the ways in which a SLCPS may request
assistance or report trouble.
Response:
1.14.3.
Response:
Indicate the hours for which service and support are available.
1.14.4.
Indicate the physical location of all call centers into which a
SLCPS's call may be directed.
Response:
1.14.5.
Please describe your organization's standard response to trouble
reports. (Include standard response times for email, Web and telephone
inquiries. Indicate average time to resolution.)
Response:
1.14.6.
Response:
Please describe your trouble-reporting and tracking system.
1.14.7.
How is progress communicated to the St. Lucie County Public
Schools?
Response:
1.14.8.
Will St. Lucie County Public Schools be given access to your
trouble reporting/tracking system to monitor their requests for help?
Response:
1.14.9.
Please describe your escalation procedures. Indicate the points at
which a trouble ticket is automatically escalated.
Response:
1.14.10.
Response:
1.15.
Please describe your organization's escalated response.
Training, Consulting and Professional Services
1.15.1.
Please describe the training, consulting and professional services
included in your offer. Include the scope and limitations of these services.
Response:
1.15.2.
How are the costs for these services determined? Do not include
specific cost information in your response. Pricing for these services
should be supplied in Schedule 1 and placed in your cost proposal.
Response:
St. Lucie County Public Schools
Section 1 Vendor Overview
28
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
914
915
916
917
918
2. Telecommunications Services
Potential vendors that wish to provide traditional telecommunications products and
services must complete the responses to this section. Proposals from prospective
providers that are not licensed to provide tariffed telecommunications services will not
be considered.
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
937
938
939
940
2.1. Prospective Vendor Qualifications
941
942
943
944
945
946
947
948
949
950
951
952
953
954
2.2. LEC/CLEC Services
2.1.1. Please describe your organization's ability to provide tariffed (regulated)
telecommunications services. Include the length of time your organization
has provided these services.
Response:
2.1.2. Please indicate whether your organization provides services directly to
the end user or resells the services of a larger provider. If your
organization resells the services of another provider, please identify the
actual provider of the service.
Response:
2.1.3. Please describe the dedicated facilities your organization can offer.
Indicate whether these facilities are available locally, regionally or
nationally. Identify any limitations on availability of your dedicated
facilities.
Response:
2.1.4. Describe the network access options that will be available to St. Lucie
County Public Schools.
Response:
If your offer includes LEC/CLEC services, please respond to the following
questions. Please place all cost information for LEC and CLEC services in Schedule
2 and place your pricing information in your sealed Cost Proposal.
2.2.1. Please indicate whether your organization is the incumbent carrier or a
competitive carrier in your service area(s).
Response:
2.2.2. Please include a coverage map of our service area. Make any necessary
written clarifications below. Clearly label your coverage map 2.2.2 and
place it in the Attachments section of your response.
Response:
St. Lucie County Public Schools
Section 2 Telecommunications Services
29
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990
991
992
993
994
995
996
2.2.3. Provide proof of authorization to provide LEC/CLEC services in the St.
Lucie County in your response to the previous question. Clearly label
your proof(s) of authorization 2.2.3 and place it in the Attachments
section of your response.
Response:
2.2.4. Describe the service plan(s) your organization will make available to St.
Lucie County Public Schools. Identify standard features of each plan.
Please identify all optional features that are available to St. Lucie County
Public Schools.
Response:
2.2.5. If your LEC/CLEC offer includes voice mail services, please indicate the
following:
2.2.5.1.
Maximum greeting length in seconds
2.2.5.2.
Maximum message length in seconds
2.2.5.3.
Two-way messaging capability
2.2.5.4.
Option to revert to operator or forward call to another line
2.2.5.5.
Broadcast messaging capabilities. Indicate the maximum number
of broadcast lists and the maximum number of addresses per list
2.2.5.6.
Message storage capabilities
2.2.5.6.1.
Number of messages stored
2.2.5.6.2.
Number of days stored
2.2.5.7.
Additional features and limitations
Response:
2.2.6. How will St. Lucie County Public Schools be billed for your
organization's service plan(s)? Please provide a sample copy of the bill.
Clearly label the sample 2.2.6 and place it in the Attachments section
of your response.
Response:
2.2.7. Does your organization provide online, electronic or paperless billing? If
so, please describe the online billing services or tools that will be available
to St. Lucie County Public Schools. Please indicate the way in which
billing information is transmitted to St. Lucie County Public Schools.
Response:
2.2.8. Does your organization provide automated payment services? Please
describe the enrollment process for automated payments. Describe any
charges or costs associated with this service.
Response:
St. Lucie County Public Schools
Section 2 Telecommunications Services
30
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
997
998
999
1000
1001
1002
1003
1004
1005
1006
1007
1008
1009
1010
1011
1012
1013
1014
1015
1016
1017
1018
1019
1020
1021
1022
1023
1024
1025
1026
1027
1028
1029
2.3. Domestic Long-Distance Direct Dialed Services
1030
1031
1032
1033
1034
1035
1036
1037
1038
1039
1040
2.4. International Long Distance
If your offer includes domestic long-distance direct dialed services, please respond
to the following questions. You will also need to complete the appropriate
worksheets in Schedule 3 and include them with your cost proposal.
2.3.1. Provide Vendor’s definition of “on-net to on-net” and “on-net to off-net.”
Indicate whether there are any differences in this definition for other types
of service (e.g., switched access)
Response:
2.3.2. If your offer includes switched access services, please indicate whether
your organization's domestic rate periods for interstate, intraLATA and
interLATA services differ from those stated earlier. If so, please identify
the differences.
Response:
2.3.3. Please indicate the domestic rate periods for interstate, intrastate, and
intraLATA calling. Your response should identify your organization's
definition of daytime, evening or night, weekend and holiday calling
periods, or any other periods defined as "standard" by your organization.
Response:
2.3.4. Do your domestic rates vary by the rate periods you identified in the
previous question? If so, please identify rate periods in which discounts
apply. Identify the percentage discount for each rate period as it compares
to your highest standard service rate.
Response:
2.3.5. Indicate the base unit your organization uses for domestic long-distance
billing. (Does your organization bill in whole minutes or partial minutes?
If your organization bills in partial minute increments, what is the smallest
billable unit?)
Response:
If your offer includes international long distance services, please answer the
following questions. As part of your response, place all pricing information
regarding your International long distance services in Schedule 4 and place it in
your sealed Cost Proposal.
2.4.1. Please indicate the way your organization defines daytime, evening or
night, weekend and holiday calling periods for international calling. Your
response should identify your organization's definition of daytime, evening
or night, weekend and holiday calling periods, or any other periods defined
as "standard" by your organization.
St. Lucie County Public Schools
Section 2 Telecommunications Services
31
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
1041
1042
1043
1044
1045
1046
1047
1048
1049
1050
1051
1052
1053
1054
1055
1056
1057
1058
1059
1060
1061
1062
1063
1064
1065
1066
1067
1068
1069
1070
1071
1072
1073
1074
1075
1076
1077
1078
1079
1080
1081
Response:
2.4.2. Do your international rates vary by the rate periods you identified in the
previous question? Identify the percentage discount for each rate period as
it compares to your highest standard service rate.
Response:
2.4.3. If your International long distance offer includes switched access
services, please indicate whether your organization's international switched
access services differ from those stated earlier. If so, please identify the
differences.
Response:
2.4.4. Indicate the base unit your organization uses for billing international
calls. (Does your organization bill in whole minutes or partial minutes? If
your organization bills in partial minute increments, what is the smallest
billable unit for international calling?)
Response:
2.4.5. Does your organization offer operator-assisted dialing for international
calling?
2.5. Private Line Services
If your offer includes private line services, please also answer the following
questions. Please place all cost information for your private line services proposal in
Schedule 5 and place it in your sealed Cost Proposal. We are not interested in
WAN connectivity in this response. Please limit any response for this section to
those services that would support the other services requested within this RFP.
2.5.1. Identify your organization's ability to provide the following private line
services:
 ISDN
 Fractional T1
 T1
 DS3/T3
 Optical Carrier (OC3c, OC12c, OC48c, etc)
 Ethernet or MetroLAN Services
Response:
2.5.2. For each service your organization can provide, please identify any
geographic limitation that applies to each service.
Response:
St. Lucie County Public Schools
Section 2 Telecommunications Services
32
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
1082
1083
1084
1085
1086
1087
1088
1089
2.6. Assisted Dialing
1090
1091
1092
1093
1094
1095
1096
1097
1098
1099
1100
1101
2.7. Toll-Free Calling Services
1102
1103
1104
1105
1106
1107
1108
1109
1110
1111
1112
1113
1114
1115
1116
1117
1118
1119
1120
1121
1122
1123
1124
2.8. Pre-Paid and Business Long Distance Calling Cards
If your offer includes any assisted dialing services, please answer the following
questions. Please place all cost information for your assisted dialing and directory
assistance services in Schedule 6 and place it in your sealed Cost Proposal.
2.6.1. Describe your directory assistance and assisted dialing services, including
any restrictions on availability.
Response:
If your offer includes toll-free calling services, please answer the following
questions. Please place all cost information for your toll-free calling services in
Schedule 7 and place it in your sealed Cost Proposal.
2.7.1. Please describe all toll-free calling services your organization can make
available to St. Lucie County Public Schools under a contract.
Response:
2.7.2. Does your organization support toll-free number portability?
Response:
St. Lucie County Public Schools seeks to negotiate excellent per-minute rates on
reloadable, pre-paid long-distance services delivered via a calling card or similar
means. Please place all cost information regarding your pre-paid and business longdistance calling card plans in Schedule 8 and place it in your sealed cost proposal.
2.8.1. Please describe all pre-paid and business long-distance calling card plans
your organization can make available to St. Lucie County Public Schools.
Response:
2.8.2. Describe any other pre-paid calling plans or features included in your
offer.
Response:
2.8.3. Describe how this feature of your program will be administered.
Response:
2.8.4. Describe how depleted cards can be reloaded.
Response:
2.8.5. When do pre-paid calling cards expire?
Response:
St. Lucie County Public Schools
Section 2 Telecommunications Services
33
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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2.8.6. Does your plan include any non-prepaid calling card options? If so,
please describe these.
Response:
2.8.7. Can a lost card be terminated or replaced?
Response:
St. Lucie County Public Schools
Section 2 Telecommunications Services
34
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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3. Voice over IP Services
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3.1. Provider Overview
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3.3. Inbound VoIP
Potential vendors that wish to provide Voice over IP (VoIP) products and services must
complete the responses to this section. Proposals from licensed telecommunications
providers as well as those from qualified Internet service providers will be considered.
Please consult Cost Proposal section of this document regarding the instructions for your
cost proposal. Place all cost information for your VoIP services in your sealed Cost
Proposal.
3.1.1. How long has your organization provided VoIP services?
Response:
3.1.2. Please indicate whether your organization provides services directly to
the end user or resells the services of a larger provider. If your
organization resells the services of another provider, please identify the
actual provider of the service.
Response:
3.1.3. Please describe your VoIP offering's geographic service area. Indicate
areas of no coverage or limited coverage.
Response:
3.2.1. Please describe in detail your outbound VoIP offering(s), including VoIP
trunking. Include recommendations and requirements, hardware and
software requirement and describe your service availability.
Response:
3.2.2. Describe all known limitations to your outbound VoIP services.
Response:
3.3.1. Please describe in detail your inbound VoIP offering(s), including VoIP
trunking. Include recommendations and requirements, hardware and
software requirement and describe your service availability.
Response:
3.3.2. Please describe all known limitations to your inbound VoIP services.
Response:
St. Lucie County Public Schools
Section 3 Voice over IP Services
35
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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3.4. Performance and Management
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3.5. Centrex/PBX VoIP
3.4.1. Identify Quality of Service (QoS) measures that your organization can
implement for your VoIP offering.
Response:
3.4.2. How does your service offering limit or eliminate VoIP packet loss?
Response:
3.4.3. Describe your VoIP system management tools.
Response:
3.4.4. Describe the addressing options available in your VoIP offerings.
Response:
3.4.5. Describe the accounting options available in your VoIP offerings.
Response:
3.4.6. Identify any services that your VoIP system does not support. Who is
responsible for monitoring the VoIP route(s)?
Response:
3.4.7. Describe your technical support services for your VoIP offering.
Response:
3.5.1. Does your offer allow a SLCPS to use long-distance VoIP services with
calls that originate from the SLCPS's PBX system?
Response:
3.5.2. Identify all PBX systems that are known to be compatible with your VoIP
system.
Response:
3.5.3. Identify all PBX systems that are known to be incompatible with your
VoIP system.
Response:
3.5.4. Describe any other features or services that are included with your
Centrex VoIP offer.
Response:
3.5.5. Describe all known limitations to your outbound Centrex VoIP services.
Response:
St. Lucie County Public Schools
Section 3 Voice over IP Services
36
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
1214
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3.5.6. Describe all known limitations to your inbound Centrex VoIP services.
Response:
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3.6. Equipment, Installation, Integration and Compatibility
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3.7. Security and Disaster Recovery
3.6.1. Identify the type(s) of routers your organization recommends and/or
installs for VoIP systems.
Response:
3.6.2. Describe security options available in your VoIP offering(s).
Response:
3.6.3. How does your VoIP system address 911, E-911, toll-free and 411
services.
Response:
3.7.1. Please describe the way in which your organization addresses security
breaches and abuse complaints regarding your Voice over IP services.
Response:
3.7.2. Does your organization provide any Business Continuity or Disaster
Recovery services that are specific to your Voice over IP offering? If so,
please describe these services in detail.
Response:
St. Lucie County Public Schools
Section 3 Voice over IP Services
37
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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4. IP Services
Potential vendors that wish to provide Internet Protocol (IP) products and services must
complete the responses to this section. Please consult Section 8 of this document
regarding the instructions for your cost proposal. Place all cost information for your IP
services in your sealed Cost Proposal.
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4.1. Prospective Vendor Qualifications
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4.2. Network Description
4.1.1. Please describe your organization's role in providing IP services. Include
the length of time your organization has provided these services.
Response:
4.1.2. Please indicate whether your organization provides services directly to
the end user or resells the services of a larger provider. If your
organization resells the services of another provider, please identify the
actual provider of the service. (Note: "end users" are defined as St. Lucie
County Public Schools. The term does not refer to individuals in this case.)
Response:
4.1.3. Does your organization participate in any industry standards bodies,
national or international professional associations dedicated to the
development or promotion of Internet use, technical user groups, or similar
organizations? If so, please identify the organizations in which your
company participates, and identify your company's level of participation.
Response:
4.1.4. Does your organization have an Acceptable Use Policy (AUP)? If so,
please attach your current Acceptable Use Policy. Clearly label your
AUP 4.1.4 and place it in the Attachments section of your response.
Response:
4.1.5. Please describe the way your organization investigates and addresses
violations of your AUP. Violations might include abuse or fraud
complaints, security breaches, spam complaints, denial of service attacks
that originate from a SLCPS, or similar events.
Response:
4.2.1. Indicate whether your network provides coverage locally, regionally or
nationally. If your network provides services locally or regionally, identify
the specific regions in which service is available.
Response:
St. Lucie County Public Schools
Section 4 IP Services
38
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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4.2.2. Identify any limitations on availability of your network.
Response:
4.2.3. Describe the architecture of your network. Indicate all major connection
points within your network.
Response:
4.2.4. Indicate how your network is connected to major Network Access Points
(NAP) and identify the NAPs your network is connected to.
Response:
4.2.5. Identify all self-provisioned links to NAPs or other network
interconnection points. Identify the capacity of those links. Identify the
current average usage level of those links.
Response:
4.2.6. Identify any redundant connections to NAPs. Identify the capacity of
your redundant links.
Response:
4.2.7. Identify all upstream network providers from which you purchase or
receive bandwidth. Identify the capacity you receive from each provider.
Response:
4.2.8. How often does your organization review its capacity needs?
Response:
4.2.9. What threshold does your organization use to determine when to add
backhaul capacity to the network?
Response:
4.2.10.
Does your organization peer with any other networks or network
providers? If so, please identify your peering relationships.
Response:
4.2.11.
Describe your organization's plan to manage the future growth of
its network. Please limit your response to changes anticipated in the next
3-5 years.
Response:
4.3. Addressing
4.3.1. What is your organization's IPv4 address assignment policy?
Response:
4.3.2. How does a SLCPS request additional IPv4 addresses?
St. Lucie County Public Schools
Section 4 IP Services
39
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Response:
4.3.3. Can a SLCPS provide its own IP address blocks? What are the limitations
or restrictions on that?
Response:
4.3.4. How does your organization support IPv6 currently?
Response:
4.3.5. Does your organization encourage the use of IPv6 among its customers?
Response:
4.3.6. How can a SLCPS request IPv6 address assignments?
Response:
4.3.7. Does your organization deploy IPv6-compatible new network equipment
exclusively?
Response:
4.3.8. Can your organization provide a St. Lucie County Public Schools with a
connection to Internet2? If yes, please describe how a SLCPS would be
connected to Internet2. Please describe any geographic limitations that
may affect a SLCPS's ability to receive Internet2 connectivity.
Response:
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4.4. Network Usage and Reporting
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4.5. Equipment
4.4.1. Please describe your organization's ability to provide network usage
statistics to St. Lucie County Public Schools.
Response:
4.4.2. Does your organization facilitate the independent collection of network
usage statistics by a St. Lucie County Public Schools by granting SNMP
access to the network router? Is there a charge for this service? (Do not
provide cost information. All cost information will be requested in the cost
proposal.)
Response:
4.4.3. Describe the reports your organization will make available to St. Lucie
County Public Schools. Provide a sample report.
Response:
4.5.1. Indicate the type of equipment your organization typically recommends
or deploys at the SLCPS site when connecting a new SLCPS.
St. Lucie County Public Schools
Section 4 IP Services
40
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Response:
4.5.2. What equipment, if any, does your organization require the SLCPS to
supply?
Response:
4.5.3. Who manages the router or switch that connects the SLCPS to your
network?
Response:
4.5.4. Who owns the router or switch that connects the SLCPS to your network?
Response:
4.5.5. Will the on-premise equipment be provided by the same service provider
that provides the eligible Telecommunications or Internet Access service
of which it is a part?
Response:
4.5.6. Can a St. Lucie County Public Schools supply, manage and own the
equipment that connects its network to yours?
Response:
4.5.7. Who manages the link that connects a SLCPS's network to your network?
Response:
4.5.8. Who is responsible for troubleshooting the link that connects the SLCPS's
network to your network?
Response:
4.6. Network Operations Center
4.6.1. Does your organization operate a Network Operations Center (NOC)?
Response:
4.6.2. Are your NOC services provided by a subcontractor?
Response:
4.6.3. How many NOC sites does your organization operate?
Response:
4.6.4. Does your organization use any call centers not physically located in the
United States?
Response:
St. Lucie County Public Schools
Section 4 IP Services
41
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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4.6.5. Identify the location of each NOC service site.
Response:
4.6.6. What are the hours of operation for the NOC? Please include time zones.
Response:
4.6.7. How many technical, support, and supervisory personnel per shift staff
your NOC?
Response:
4.6.8. Identify any certifications required or held by your NOC staff.
Response:
4.6.9. Describe the process for St. Lucie County Public Schools to contact the
NOC.
Response:
4.6.10.
Will St. Lucie County Public Schools use a toll-free number to
access the NOC?
Response:
4.6.11.
Will St. Lucie County Public Schools have direct on-line access
to their trouble tickets?
Response:
4.6.12.
How does the NOC or the operations staff of your network inform
SLCPSs of network trouble that may affect their connectivity?
Response:
4.6.13.
Response:
Describe your organization's NOC escalation procedure.
4.6.14.
Indicate the second- and third-level resources available to address
problems.
Response:
4.6.15.
How are critical problems addressed during non-business or
holiday hours?
Response:
4.7. Internet Access Services
Our SLCPSs want primarily higher speed private line connections to the Internet.
This may include T1 or multiple-T1 speeds, T3 speeds, or fiber-optic connections
where available. The network equipment should be capable of at least 300Mb/s. 1
St. Lucie County Public Schools
Section 4 IP Services
42
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Gb/s or higher may be requested by SLCPSs. Please identify all available speeds on
the worksheets you supply with your cost proposal.
4.7.1. Describe all Internet access connections your organization can supply to a
SLCPS. Please describe the range of attachment speeds your organization
offers and the technologies your network can support for attachments to
your network.
Response:
4.7.2. Please describe any special transit services your organization may offer to
carry network traffic to a NAP.
Response:
4.7.3. Does your organization provide intranet or WAN services for SLCPSs
that may have multiple locations?
Response:
4.7.4. Can your organization construct VPN connections to and from the
SLCPS's network? If so, are the VPNs you offer hardware-based or
software-based?
Response:
4.7.5. Describe your organization's ability to connect individuals' homes to the
SLCPS's networks. This may be accomplished through the use of ISDN
lines, ADSL connections, or other private lines.
Response:
4.7.6. Does your organization supply local dial-up access, 800-dial up access or
related services?
Response:
St. Lucie County Public Schools
Section 4 IP Services
43
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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5. Cost Proposal
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Section 1 – Vendor Overview
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Section 2- Telecommunications Services
Respondents must provide an explanation of all costs associated with each service
included in their offers. This section is intended to serve as a guide to assist you in the
preparation of your cost proposal(s).
In all cases, all billable costs must be clearly identified. St. Lucie County Public Schools
will not pay any costs that are not clearly identified in your response and you will not be
permitted to add costs or fees to your offer if it is accepted.
Within the corporate overview, you are asked to provide information about services your
organization may be required to provide in order to deliver other services requested in
this RFP (e.g., installation, training, consulting, etc.) Use Schedule 1 to explain the
hourly rates your organization charges for these types of services. In Schedule 1, please
indicate the hourly rates for personnel and services. You may also use Schedule 1 to
explain travel costs, on-site costs and cost variations for different staff personnel.
Within this section, you will be asked to provide information about a wide range of
telecommunications services.
Use Schedule 2 to describe the cost of the LEC/CLEC services your
organization can provide. These services are described in Section 2.2
Use Schedule 3 to describe the cost of the domestic long-distance services your
organization can provide. These services are described in Section 2.3
Use Schedule 4 to describe the cost of the international long-distance services
your organization can provide. These services are described in Section 2.4.
Use Schedule 5 to describe the cost of the private line services your organization
can provide. These services are described in Section 2.5
Use Schedule 6 to describe the cost of the Directory Assistance and Assisted
Dialing services your organization can provide. These services are described in
Section 2.6
Use Schedule 7 to describe the cost of the Toll-Free Services your organization
can provide. These services are described in Section 2.7.
For section 2.8, which seeks pre-paid and business calling card services, create a
simple spreadsheet that shows all costs associated with your prepaid calling card
St. Lucie County Public Schools
Section 5 Cost Proposal
44
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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and business calling card plans. You must describe all fees and costs. Express
the cost of your pre-paid long distance services in terms of cents-per-minute.
Clearly indicate any one-time charges, enrollment fees, setup fees, reloading fees
and all other costs associated with reloadable, prepaid calling cards.
The schedules are meant to help clarify your cost proposal and simplify the evaluation of
your offer. When using the schedules, you must clearly indicate ALL costs associated
with the services you are proposing. You will not be allowed to append additional costs
or fees once your proposal has been submitted, so it is exceptionally important that you
identify all costs associated with your service. You may add lines and columns to the
schedules as needed.
Section 3 – Voice over IP Services
Within this section, you will be asked to provide information about your Voice over IP
offerings. As with all other sections of this RFP, the clear identification of all costs is of
primary importance. You will not be allowed to add fees or charges to your proposal
once it has been submitted, and St. Lucie County Public Schools will not be responsible
for charges that have not been clearly identified in your cost proposal.
For VoIP services, your cost proposal should include ALL of the following:
All non-recurring costs and fees. This may include installation, setup,
configuration, equipment, site preparation and all other one-time costs that a
SLCPS will pay to initiate service. Indicate all one-time costs that will vary
because you do not control these costs. (Equipment may be an example of this,
since the equipment you need may vary according to the installation.) Provide
your current costs for these items.
Describe how all non-recurring costs are determined. Are your non-recurring
costs "cost-plus"? Do you add (or subtract) a percentage from the list price of
the equipment you use?
Provide a list of all equipment required to implement the service. This could
include hardware, software and infrastructure requirements. For hardware and
software, include the list price of the goods and any discounts you will offer to
our SLCPS.
Indicate how you will calculate the cost of the VoIP service. How does your
organization compare the cost of VoIP services to traditional
telecommunications services?
Indicate all costs associated with your SLA, technical support, BC/DR
services, integration, etc. Indicate whether these costs are discounted. If so, how
does the discounted price compare to the list prices of these services? If these
services are performed at an hourly rate, please complete Schedule 1.
St. Lucie County Public Schools
Section 5 Cost Proposal
45
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Describe your discounts and incentives. This section includes your committedvolume discount programs, multi-year discount programs, and other cost-saving
programs or incentives you are offering.
Explain any penalties the SLCPS may pay. Penalties may include missed
volume commitments, early termination on multi-year agreements, late fees, etc.
Section 4 – IP Services
Within this section, you will be asked to provide information about your IP Services. As
with all other sections of this RFP, the clear identification of all costs is of primary
importance. You will not be allowed to add fees or charges to your proposal once it has
been submitted, and St. Lucie County Public Schools will not be responsible for charges
that have not been clearly identified in your cost proposal.
Identify all non-recurring or one-time costs associated with initiating service
using a dedicated connection you provide. Identify any installation, setup and
equipment costs. Identify any engineering charges, site preparation fees, etc.
Provide a detailed list of the equipment required to connect to your
network. Identify the cost of the equipment. Indicate the list price of the
equipment and the percentage discount (if any) that will be applied to the
SLCPS's order.
Identify all dedicated connection options your organization offers. Identify
the minimum and maximum connection speeds. Identify the monthly cost of
each option and whether the costs will remain fixed/guaranteed for the life of
your offer. If the access costs will/may change, describe how the access costs are
determined.
Indicate which access options are mileage-based and which are mileageindependent.
Identify the increments in which your organization sells bandwidth. Identify
the price of each increment. Indicate how the cost of bandwidth is determined.
State the cost of your bandwidth in terms of cost/Mb. Include a chart or pricing
table that shows the costs for all bandwidth options.
Identify any multi-year discounts, volume commitments or other incentives.
Identify the discount as a percentage of your non-discounted rate. Identify all
early termination penalties on multi-year contracts.
Identify the costs associated with your burstable service offering(s). Identify
all over-usage charges and indicate clearly how over-usage premiums will be
calculated and applied. Identify any limitations on burstable bandwidth usage.
Indicate how your organization measures bandwidth usage.
St. Lucie County Public Schools
Section 5 Cost Proposal
46
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Indicate all other charges for IP services that your organization offers or
that a SLCPS may be required to pay. (e.g., VPNs, DNS, addressing, SNMP
monitoring or access, etc.) Indicate how these charges are determined and when
these charges may apply.
Identify any on-site charges or charges for specialty services that a SLCPS
may be required to pay. If these charges are determined on an hourly basis,
please complete Schedule 1.
service and the discounted price that St. Lucie County Public Schools will pay.
St. Lucie County Public Schools
Section 5 Cost Proposal
47
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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6. Vendor Profile
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COMPANY PROFILE:
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Business Background:
The Vendor Profile will describe the vendor, subsidiary or division that will provide
LMS services and/or equipment solicited as part of this RFP. Please provide complete,
concise responses for all sections of the profile. Include additional information that
highlights the vendor's competitive advantages and expertise. Vendors should provide a
brief rationale for non-responses. The Evaluation Committee reserves the right to verify
profile information through a Clarification Request or other means as necessary.
Company: __________________________________________Year Founded: _____________
Operates as: ___Privately-Held ___Partnership ___Corporation / Incorporated in State of: _____ __
Street Address: __________________________________ Mail Stop/PO Box: ______________
City: _____________________________ State: __________ Zip: _________________
URL: ______________________________________________________________________________
USAC SPIN#______________________________
Any prior St. Lucie County Public Schools Programs?_______________________
If so, what ones and when?___________________________________________________________
Finance Sources . ________________________________________________
Company Dun & Bradstreet Number: _________________________ Year Joined: ________
Total number of employees as of December 31, 2010: ___________Full-Time ___________Part-Time
Percent of employees dedicated to proposal response areas: _______% - FT
_______% - PT
Total number of customers as of December 31, 2010 __________
% growth over previous year: ______%
Company has been in the proposal response area(s) providing products, services, equipment, support and
training for a minimum of five (5) years:
_____Yes _____No
If no, specify the number of years Company has been offering products and services in the proposal
response area(s): ____________________
Parent Company:___________________________________________Year Founded: ______________
Total number of employees as of December 31,2010: ___________Full-Time ___________Part-Time
Headquarters Located In - City: _______________________________________________ State:
________
Identify All Subsidiaries (Insert lines for additional listings):
Subsidiary
Year Founded
# of Full-Time
Employees
________________________________________ ____________ _______________
________________________________________
____________ ______________
________________________________________
____________ _______________
________________________________________
____________ _______________
________________________________________ __________
_______________
Market Share: Identify what percentage of Vendor’s current overall business is from the following nonprofit market segments:
Education – including K-12 / Higher Education:
_________%
Libraries __________%
Government Agencies – Local/State/Federal: _________%
Religious Organizations: __________%
Healthcare Facilities:
__________%
Charitable Organizations: __________%
St. Lucie County Public Schools
Section 6 Vendor Profile
48
School District of St. Lucie County
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RFP 12-9E
Telecommunications Services
Public Sector Non-Profits: __________%
Vendor Affiliations: Identify any current strategic partnerships or alliances with other technology and/or
educational consortia that may benefit the SLCPSs and any resulting RFP agreements, date joined, and
whether the relationship is current or expired:
Partner / Affiliation Name
Date
Current/Expired
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
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Research And Development:
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Revenue As Percent of Sales:
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Federal Universal Service Fund (USF) Participation:
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Vendor’s Assigned Personnel:
Vendors are required to identify their R&D position:
Total Revenue (US Dollars)
R & D Investment Dollars (US)
FY 2008: $_________________
FY 2008: $_________________
FY 2009: $_________________
FY 2009: $_________________
FY 2010: $_________________
FY 2010: $_________________
Total R & D Staff as of December 31, 2010: ____________ Full-Time ____________ Part –Time
Vendors are required to identify their annual gross revenue and net profit as a percent of sales for the
following:
Annual Gross Sales
Net Profit % of Sales
FY 2010:
$_________________
$_________________
__________%
FY 2009:
$_________________
$_________________
__________%
FY 2008:
$_________________
$_________________
__________%
Vendor has current Federal USF Certification: _____Yes _____No
Vendor will provide a copy of the USF Certification upon request: ____Yes ____No
Provide Vendor’s current USF Service Provider Identification Number(s) (SPIN):
Company Division or Product Category
Current SPIN Number
Expiration Date
____________________________________ _______________________
____/____/____
____________________________________ _______________________
____/____/____
____________________________________ _______________________
____/____/____
____________________________________ _______________________
____/____/____
Vendor has filed the applicable USF Form 474 for reimbursement:
_____Yes _____No
If not, will the Vendor do so when required for a SLCPS purchase?
_____Yes _____No
Describe any other Vendor specific e-rate eligible programs targeting LMS, which will be made available
to all St. Lucie County Public Schools under any resulting RFP award agreement
If the vendor submits a successful proposal, the vendor will need to identify the St. Lucie County Public
Schools Account Representative during the Terms and Conditions negotiations. If that person is not yet
hired, the vendor must provide a timeline for hiring a qualified account representative. In addition, the
Vendor certifies that all staff SLCPSs assigned the St. Lucie County Public Schools account will be:
Proficient in English – both spoken and written:
_____Yes
A United States citizen: _____Yes
_____No
_____No
If no, Vendor will require staff SLCPS(s) to maintain compliance with Immigration and Naturalization
Service (INS) regulations for employment eligibility: _____Yes _____No
Vendor will guarantee any assigned staff SLCPS, who is a non-U.S. citizen, will retain current INS
eligibility throughout their assignment with the St. Lucie County Public Schools program: ___Yes___No
St. Lucie County Public Schools
Section 6 Vendor Profile
49
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Signatures
I guarantee the truth and accuracy of all statements made and all information provided here. By
completing and signing this proposal, I affirm that I have the legal authority to bind the company to all
requirements, terms, and conditions of this RFP. I also authorize the pricing provided in this proposal for
all products and services offered to St. Lucie County Public Schools.
Company Name: ________________________________________________________________
Officer's Name: ___________________________ Title: _____________________
Telephone: (______) __________________ Fax: (_______) ___________________
E-Mail Address: ___________________________ URL:.____________________
Signature: ________________________________ Date: _____________________
St. Lucie County Public Schools
Section 6 Vendor Profile
50
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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7. Vendor References
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Vendor's Financial References
All vendors, including those classified as public or private entities, are required to
provide, as part of the submitted proposal response, appropriate copies of all financial
requirements listed below, banking references, and auditing firm information.
Additionally, vendors are required to provide the financial records listed below for its
subcontractor(s) who will provide products and/or services and invoice SLCPSs directly.
Vendors, assuming financial responsibility for its subcontractors, must attach an
authorizing letter stating the Vendor accepts all financial responsibility and liability for
the subcontractors listed. Subcontractors referenced in the Vendor's letter are not
required to submit financial records.
Please provide:
 Last three (3) fiscal years audited financial reports, which must include Income
Statements and Balance Sheets, with certification by an independent auditor.
Vendor should be prepared to provide 5 years' worth of financial reports at the
request of St. Lucie County Public Schools. Alternately, the Vendor may provide
copies of the Vendor’s published Annual Report for 2008, 2009, and 2010.
Vendor’s Form 10K is not an acceptable substitute for the requested financial
reports.

All quarterly reports since the publication of the last audited financial statements
or Annual Report if most recent fiscal year is currently incomplete

Security and Exchange Commission Certification Reports – verification that
Vendor has filed SEC Certification Reports for fiscal years 2008, 2009, and
2010, which acknowledges in all material respects Vendor’s financial affairs
have been accurately reported to the SEC

Current Dun & Bradstreet or Credit Bureau report, which must be the original
report issued by the reporting company – copies are not acceptable

Major Supplier Credit Level – submit a copy of authorizing letter(s) from either
Vendor’s suppliers or bank documenting Vendor’s credit level with its major
suppliers

Federal Bankruptcy Proceedings – submit a description of any bankruptcy
proceedings, including filing date, chapter type, and disposition, as filed by the
Vendor or their subsidiaries, suppliers/subcontractors, or manufacturers from
whom products and/or services will be provided to SLCPSs
St. Lucie County Public Schools
Section 6 Vendor Profile
51
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Mergers, Buyout or Acquisitions – identify, to the best of your knowledge,
whether the company or vendor’s subcontractors are currently under
consideration for either mergers, buyouts or acquisitions that would directly
impact any agreement with St. Lucie County Public Schools, and describe
vendor’s procedure to address a Master Agreement under these circumstances
Vendor’s Banking References:
Vendors are required to provide a list of their banking references. ST. LUCIE
COUNTY PUBLIC SCHOOLS and the Evaluation Committee reserve the right to
contact all references during the reference verification process. The resulting
verification scores will become part of the final evaluation criteria process. If a signed
release is required to contact the banking references, Vendor is required to attach a copy
of the signed release document as part of the RFP response.
Bank Name 1: ______________________________________________________________________________
Contact Name: ___________________________________ Title: __________________________________
Telephone: (______) __________________ x________ Fax: (_______)________________________
E-Mail Address: _________________________________ URL: ____________________________
Bank Address: ________________________________________
PO Box: ________________________
City: ________________________________________________
State: _____ Zip: _______________
Services: _____Checking Account
_____Savings Account
_____Line of Credit
Loans: ____Secured and/or ____Unsecured _____Property Mortgage
Bank Name 2: ______________________________________________________________________________
Contact Name: ___________________________________ Title: __________________________________
Telephone: (______) __________________ x________ Fax: (_______)________________________
E-Mail Address: _________________________________ URL: ____________________________
Bank Address: ________________________________________
PO Box: ________________________
City: ________________________________________________
State: _____ Zip: _______________
Services: _____Checking Account
_____Savings Account
_____Line of Credit
Loans: ____Secured and/or ____Unsecured _____Property Mortgage
Bank Name 3: ______________________________________________________________________________
Contact Name: ___________________________________ Title: __________________________________
Telephone: (______) __________________ x________ Fax: (_______)________________________
E-Mail Address: _________________________________ URL: ____________________________
Bank Address: ________________________________________
PO Box: ________________________
City: ________________________________________________ State: _____ Zip: _______________
Services: _____Checking Account
_____Savings Account
_____Line of Credit
Loans: ____Secured and/or ____Unsecured _____Property Mortgage
St. Lucie County Public Schools
Section 6 Vendor Profile
52
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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Vendor’s Auditors:
Vendors are required to submit the name(s) of their current and prior auditing firm(s),
and contact information. ST. LUCIE COUNTY PUBLIC SCHOOLS and the
Evaluation Committee reserve the right to contact Vendors’ auditing firm during the
financial evaluation as circumstances dictate. The resulting verification scores will
become part of the final evaluation criteria process. If a signed release is required to
contact the auditing firm(s), Vendor must attach a copy of the signed release document
as part of the RFP response.
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Customer References
Vendors are required to submit a list of their customer references by completing the
following attachment. The Evaluation Committee will be the ultimate judge of the
acceptability of all references and may request the vendor to provide additional
references. Vendor may submit a reference listing generated from their system as long
as it includes all the information requested below and is in an easily readable format.
Current Auditing Firm: ________________________________________________________________________
Number of year’s firm has conducted Vendor’s audits: ____Years Expires (MM/YY): ______/_____
Address: ______________________________________________ PO Box: ______________________
City: _____________________________________________ State: ________ Zip: _______________
Contact Name: _______________________________________
Title: __________________________
Telephone: (______) ______________________ x_________ Fax: (_______) ______________________
E-Mail Address: ____________________________________ URL:________________________
Previous Auditing Firm: ________________________________________________________________________
Number of year’s firm has conducted Vendor’s audits: ____Years Expired (MM/YY): ______/_____
Address: ______________________________________________ PO Box: ______________________
City: _____________________________________________ State: ________ Zip: _______________
Contact Name: _______________________________________
Title: __________________________
Telephone: (______) ______________________ x_________ Fax: (_______) ______________________
E-Mail Address: ____________________________________ URL:________________________
Reason for not retaining: _________________________________________________________________________
Previous Auditing Firm: ________________________________________________________________________
Number of year’s firm has conducted Vendor’s audits: ____Years Expired (MM/YY): ______/_____
Address: ______________________________________________ PO Box: ______________________
City: _____________________________________________ State: ________ Zip: _______________
Contact Name: _______________________________________
Title: __________________________
Telephone: (______) ______________________ x_________ Fax: (_______) ______________________
E-Mail Address: ____________________________________ URL:________________________
Reason for not retaining: _________________________________________________________________________
Customer references must include a minimum of 3 current customers with purchase
agreements awarded and begun within the last 12-months. Additionally, 3 customer
references are required with completed projects and/or purchases completed within the
last 24- months. References should be customers with a program developed similar in
nature, size, and scope to that which a St. Lucie County Public Schools may request
based on their market share.
St. Lucie County Public Schools
Section 6 Vendor Profile
53
School District of St. Lucie County
RFP 12-9E
Telecommunications Services
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The Evaluation Committee reserves the right to contact any or all of the references
listed. If a signed release is required prior to the committee contacting references,
Vendor is required to attach a copy of their completed and signed release document as
part of the RFP response. Potential references refusing to agree to speak with an
Evaluation Committee representative should not be included, and alternate reference
sources provided.
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Current Customer References:
Reflects projects and/or purchases awarded and begun within the last 12-months:
Customer Name 1: ____________________________________________________________________
City: _________________________________________ State: __________ Zip: ________________
Products or Services Provided ________________________________________
Contract Start Date: ______________________ Completion Date: ______________________________
Project Estimated Dollar Value: $____________________
Project Came In On Budget: ____Yes ____No
Successful Contract Completion: ____Yes ____No
Authorization received for St. Lucie County Public Schools to contact customer directly: _____Yes
_____No
Customer Coordinator: ____________________________ Title: _______________________________
Telephone: (____) ___________________ x_______ Fax: (________) __________________________
E-Mail Address: ________________________________ URL: ______________________________
Customer Technician: _____________________________ Title: _______________________________
Telephone: (_____) ______________________ x_______ E-Mail: ____________________________
Customer Name 2: ____________________________________________________________________
City: _________________________________________ State: __________ Zip: ________________
Products or Services Provided ________________________________________
Contract Start Date: ______________________ Completion Date: ______________________________
Project Estimated Dollar Value: $____________________
Project Came In On Budget: ____Yes ____No
Successful Contract Completion: ____Yes ____No
Authorization received for St. Lucie County Public Schools to contact customer directly: _____Yes
_____No
Customer Coordinator: ____________________________ Title: _______________________________
Telephone: (____) ___________________ x_______ Fax: (________) __________________________
E-Mail Address: ________________________________ URL: ______________________________
Customer Technician: _____________________________ Title: _______________________________
Telephone: (_____) ______________________ x_______ E-Mail: ____________________________
Customer Name 3: ___________________________________________________________________
City: _________________________________________ State: __________ Zip: ________________
Products or Services Provided ________________________________________
Contract Start Date: ______________________ Completion Date: ______________________________
Project Estimated Dollar Value: $____________________
Project Came In On Budget: ____Yes ____No
Successful Contract Completion: ____Yes ____No
Authorization received for St. Lucie County Public Schools to contact customer directly: _____Yes
_____No
Customer Coordinator: ____________________________ Title: _______________________________
Telephone: (____) ___________________ x_______ Fax: (________) __________________________
E-Mail Address: ________________________________ URL: ______________________________
St. Lucie County Public Schools
Section 6 Vendor Profile
54
School District of St. Lucie County
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RFP 12-9E
Telecommunications Services
Customer Technician: _____________________________ Title: _______________________________
Telephone: (_____) ______________________ x_______ E-Mail: ____________________________
Prior Customer References:
Reflects projects and/or purchases awarded and completed12-24 months ago:
Customer Name 1: ___________________________________________________________________
City: _________________________________________ State: __________ Zip: ________________
Products or Services Provided ________________________________________
Contract Start Date: ______________________ Completion Date: ______________________________
Project Estimated Dollar Value: $____________________
Project Came In On Budget: ____Yes ____No
Successful Contract Completion: ____Yes ____No
Authorization received for St. Lucie County Public Schools to contact customer directly: _____Yes
_____No
Customer Coordinator: ____________________________ Title: _______________________________
Telephone: (____) ___________________ x_______ Fax: (________) __________________________
E-Mail Address: ________________________________ URL: ______________________________
Customer Technician: _____________________________ Title: _______________________________
Telephone: (_____) ______________________ x_______ E-Mail: ____________________________
Customer Name 2: ____________________________________________________________________
City: _________________________________________ State: __________ Zip: ________________
Products or Services Provided ________________________________________
Contract Start Date: ______________________ Completion Date: ______________________________
Project Estimated Dollar Value: $____________________
Project Came In On Budget: ____Yes ____No
Successful Contract Completion: ____Yes ____No
Authorization received for St. Lucie County Public Schools to contact customer directly: _____Yes
_____No
Customer Coordinator: ____________________________ Title: _______________________________
Telephone: (____) ___________________ x_______ Fax: (________) __________________________
E-Mail Address: ________________________________ URL: ______________________________
Customer Technician: _____________________________ Title: _______________________________
Telephone: (_____) ______________________ x_______ E-Mail: ____________________________
Customer Name 3: ____________________________________________________________________
City: _________________________________________ State: __________ Zip: ________________
Products or Services Provided ________________________________________
Contract Start Date: ______________________ Completion Date: ______________________________
Project Estimated Dollar Value: $____________________
Project Came In On Budget: ____Yes ____No
Successful Contract Completion: ____Yes ____No
Authorization received for St. Lucie County Public Schools to contact customer directly: _____Yes
_____No
Customer Coordinator: ____________________________ Title: _______________________________
Telephone: (____) ___________________ x_______ Fax: (________) __________________________
E-Mail Address: ________________________________ URL: ______________________________
Customer Technician: _____________________________ Title: _______________________________
Telephone: (_____) ______________________ x_______ E-Mail: ___________________________
St. Lucie County Public Schools
Section 6 Vendor Profile
55
School District of St. Lucie County
Telecommunications
RFP 12-9E
8. Intent To Respond Form
St. Lucie County Public Schools 2011 Telecommunications
__________________________________ has received and reviewed the ST. LUCIE COUNTY PUBLIC SCHOOLS
2011 Telecommunications, Information Systems and Applications (TISA) Request For Proposals (RFP). We may
submit a proposal response for the following RFP elements:




Tariffed telecommunications services
Voice over IP telephony services
Internet services
Long Distance Services
ST. LUCIE COUNTY PUBLIC SCHOOLS will host a Vendor Pre-Proposal Conference on Wednesday, December 6,
2011 from 3:00 PM to 4:30 PM EST. St. Lucie County Public Schools requests that all interested potential vendors
attend this conference.
We
plan
do not plan
to attend the vendor pre-proposal conference.
St. Lucie County Public Schools will provide updates only to those organizations that have provided St. Lucie County
Public Schools with updated contact information. Please ensure that our contact information for your organization is
valid at all times during the RFP process.
Contact Information
The following individuals will serve as the primary contact for our organization.
Primary Contact:
Name: ____________________________________ Title: ____________________________________
Telephone: (______) ______________ x________ Fax: (_______) _________________________
E-Mail Address: ____________________________
URL: www._________________________\
Secondary Contact:
Name: ____________________________________ Title: ____________________________________
Telephone: (______) ______________ x________ Fax: (_______) _________________________
E-Mail Address: ____________________________
URL: www.________________________
Legal Counsel:
Name: ____________________________________ Title: ____________________________________
Telephone: (______) ______________ x________ Fax: (_______) _________________________
E-Mail Address: __________
Please return This Form By 3:00 PM December 5, 2011 to (772) 336-6985 or to
lanaee.gilmore@stlucieschools.org. Submitting this form does not obligate you to respond to the RFP.
St. Lucie County Public Schools
0
School District of St. Lucie County
Telecommunications
RFP 12-9E
GENERAL CONDITIONS
Selection Process
The Selection Committee will evaluate the Proposals received in response to this RFP based on the
Evaluation Criteria on page 9. After review of all proposals, the School Board of St. Lucie County
reserves the right to request selected contractors to make a presentation to the School Board of St.
Lucie County to discuss their capabilities to perform this contract.
Each evaluation committee member shall independently score, in writing, each proposal.
Proposals will be evaluated on information submitted and not want is inferred.
The Proposal Evaluation Committee reserves the right to interview any, all or none of the Proposers
that respond to the RFP and to require formal presentations with the key personnel who will
administer and be assigned to work on the contract before recommendation of award.
The District will negotiate with the most qualified firm (first ranked firm) for the proposed services at
compensation which the District determines is fair, competitive, and reasonable for said services.
Should the District be unable to negotiate a satisfactory contract with the firm considered to be fair,
competitive and reasonable, negotiations with that firm shall be formally terminated. The District
shall then undertake negotiations with the second most qualified firm. Failing accord with the
second most qualified firm the District shall terminate negotiations. The District shall then
undertake negotiations with the third most qualified firm.
Should the District be unable to negotiate a satisfactory contract with any of the selected firms, they
shall select additional firms to continue negotiations.
The most qualified firm(s) completing satisfactory negotiations will be recommended to the School
Board for contract award.
The School Board will not be under any requirement to complete the evaluation by any specific date
and reserves the right to suspend or postpone the evaluation process should the need arise due to
budget constraints, time constraints or other factors as directed by the School Board. However, it is
anticipated that the review/evaluation process will be completed in a timely manner. Purchasing
Services will endeavor to notify in writing all Proposers of any unexpected delays as noted above or
otherwise determined.
The School Board, at its sole judgment, will award or reject any or all Proposals as is in the best
interest of the District and the decision shall be final.
Posting of Recommended Selection
The recommended selection, if any, will be posted for review by interested parties in the St. Lucie
County Purchasing Department and with Demandstar at www.demandstar.com
If the Proper desires to protest the recommended selection(s), if any, the Proposer must file with the
Office of Purchasing and Warehousing Services:
St. Lucie County Public Schools
1
School District of St. Lucie County
Telecommunications
RFP 12-9E
1. Written notice of intent to protest within seventy-two (72) hours (three (3) business days)
of the posting of the recommended selection. SLCSB shall not extend or waive this time
requirement for any reason whatsoever.
2. A formal written protest by petition within ten (10) calendar days of the date of the notice
of protest was filed.
3. Failure to file in writing a notice of intent to protest or a formal protest by petition within
the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or
other security required by law within the time allowed for filing a bond shall constitute a
waiver of proceedings under chapter 120, Florida Statutes.
(Note: Florida Statutes 120.57(3) contains entire procedure for filing).
2.10 Proposal Validity Period
Any submitted proposal, shall in its entirety, remain a valid proposal for one hundred twenty (120)
days after the proposal submission date.
2.11 Disposition of Proposals
All proposals become the property of SLCSB, and SLCSB shall have the right to use all ideas,
and/or adaptations of those ideas, contained in any proposal received in response to this RFP. Any
parts of the proposal or any other material(s) submitted to SLCSB with the proposal that are
copyrighted or expressly marked as “confidential”, “proprietary”, or “trade secret”, will be exempted
from the “open records disclosure requirements” of Chapter 119, Florida Statutes, but only to the
extent expressly authorized by Florida law. SLCSB’s selection or rejection of a proposal will not
affect this exemption.
2.12 Economy of Presentation
SLCSB is not liable for any costs incurred by a Proposer in responding to this RFP including,
without limitation costs for oral presentations requested by SLCSB, if any.
2.13 Verbal Instructions
No negotiations, decisions, or actions shall be initiated or executed by the Proposer as a result of
any discussions with any SLCSB employee. Only those communications that are in writing from the
authorized SLCSB representative identified in paragraph 213 of this RFP shall be considered as
duly authorized expression on behalf of SLCSB.
2.14 State Licensing Requirements
All corporations seeking to do business with the State of Florida shall, at the time of submitting a
proposal in response to this RFP, either be on file or have applied for registration with the Florida
Department of State in accordance with the provisions of Chapter 607, Florida Statutes. A copy of
the registration/application must be furnished to SLCSB when submitting the proposal. The
successful Proposer, if any, shall be on file with the Florida Department of State at the time of
execution of a contract resulting from this RFP, if any. Similarly partnerships seeking to do business
with the State shall, at the time of submitting such a proposal, have complied with the applicable
St. Lucie County Public Schools
2
School District of St. Lucie County
Telecommunications
RFP 12-9E
provisions of Chapter 620, Florida Statutes. A statement shall be required indicating that the
Proposer is a corporation or other legal entity. If subcontractors are used, a statement shall also be
required indicating that all subcontractors are registered with the State of Florida in accordance with
Chapter 607 or 620, Florida Statutes, providing their corporate charter numbers. For additional
information, the Proposer shall contact the Florida Secretary of State’s Office at (850) 245-6500.
2.15 Procurement Rules
The Proposer is solely responsible for the accuracy and completeness of its proposal. Errors or
omissions may be grounds for SLCSB’s rejection of the proposal.
2.16 Force Majeure
Under the resulting contract, if any, neither Purchaser nor Contractor shall be responsible or liable
for, or deemed in breach because of, any delay in the performance of their respective obligations
due solely to circumstances beyond the reasonable control and without the fault or negligence of
the party experiencing such delay, including, but not limited to, acts of God; unusually severe
weather conditions; strikes or other labor difficulties; riots; requirements, actions or failures to act on
the part of governmental authorities; inability despite due diligence to obtain required permits or
licenses; accident; fire; damage to or breakdown of necessary facilities; or transportation delays or
accidents (such causes hereinafter called "Force Majeure") provided, however, the party
experiencing the Force Majeure shall exercise due diligence in endeavoring to overcome any Force
Majeure impediment to its performance, but settlement of its labor difficulties shall be entirely within
its discretion; and provided further that the party experiencing the Force Majeure shall promptly give
oral notification to the other party. Such oral notification shall be confirmed in writing within five (5)
days after such party has learned of the Force Majeure and every thirty (30) days thereafter, and
such written notification shall give a full and complete explanation of the Force Majeure delay and
its cause, the status of the Force Majeure, and the actions such party is taking and proposes to take
to overcome the Force Majeure. The party experiencing the delay shall undertake reasonable
measures to make up for the time lost through delay without additional Compensation. If
performance by either party is delayed due to Force Majeure, the time for that performance shall be
extended for a period of time reasonably necessary to overcome the effect of the delay, subject,
however, to Purchaser's right to terminate the contract in whole or in part.
2.17 Cancellation/Termination of Contract
Owner may, without cause, terminate the contract at any time, in whole or in part, by providing
written notice of termination to Contractor specifying the Terminated Work.
Such termination is to be effective as specified in Owner’s notice but not earlier than one (1) day
after Contractor’s receipt of such notice. Upon receipt of such notice, Contractor shall: (i)
discontinue the Terminated Work in accordance with the Owner’s instructions, (ii) thereafter perform
only such portion of the Work not terminated, (iii) not place further orders or enter into further
subcontracts for Goods and/or Services relating to the Terminated Work, and (iv) terminate all
existing orders and subcontracts insofar as such orders and subcontracts relate to the performance
of the Terminated Work. Upon termination, Contractor shall deliver to Owner those Goods for which
Owner has made payment, including all Goods in manufacture, but not yet completed and all Work
Products, whether or not in final form, created by Contractor or its subcontractor prior to
termination.
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2.18 Compliance with Laws
The successful Proposer shall comply with all federal, state and local laws, rules, regulations and
ordinances applicable to the performance of the Work, including but not limited to all laws, rules,
regulations and ordinances pertaining to occupational health and safety.
2.19 Assignment and Amendment of Contract
Neither the contract resulting from this RFP, if any, nor any duties or obligations under such
contract shall be assignable by the Proposer without the prior written consent of SLCSB. Any
contract resulting from this RFP may be amended only in writing signed by the Proposer and
SLCSB with the same degree of formality evidenced in the contract resulting from this RFP.
2.20 Governing Law and Jurisdiction
Any contract resulting from this RFP shall be governed by the laws of Florida, without giving effect
to the choice of laws principles thereof, and is deemed to have been executed, entered into and
performed within Florida. The parties hereby irrevocably submit to jurisdiction in Florida, and venue
shall lie in the St. Lucie County Courts. The parties hereby waive any objection to such jurisdiction
and venue.
2.21 Severability
In the event any provision, or any part or portion of any provision of a resulting contract from this
RFP shall become or be declared unlawful, invalid, void or otherwise unenforceable, the rights and
obligations of the parties shall be reduced only as much as is required to remove the
unenforceability. The balance of the contract shall remain of full force and effect.
2.22 Non-Waiver of Rights
The failure of Purchaser to demand strict performance of the terms of, or to exercise any right
conferred in, the resulting contract shall not be construed as a waiver or relinquishment of its right
to assert or rely upon any such term or right in the future, or consent to any continuing or
subsequent failure or breach.
2.23 Release, Indemnification, and Hold Harmless Agreement
The Vendor agrees, by accepting award of this proposal, bid, contract, project, service and/or
maintenance agreement to the following “Release, Indemnification and Hold Harmless Agreement”:
The Vendor shall indemnify and hold harmless the School Board of St. Lucie County, its elected
officials and appointed officials, employees, and agents from any and all claims, suits, actions,
damages, liability, and expenses (including attorney fees) in connection with loss of life, bodily or
personal injury, or property damage including loss of use thereof, directly or indirectly caused by,
resulting from, arising out of or occurring in connection with the operations of the Vendor or its
officers, employees, agents, or independent contractors, excepting only such loss of life, bodily or
personal injury, or property damage is solely attributable to the gross negligence or willful
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misconduct of the School Board of St. Lucie County or its elected or appointed officials and
employees. The above provisions shall survive the termination of this Agreement and shall pertain
to any occurrence during the term of this Agreement, even though the claim may be made after the
termination hereof. Nothing contained herein is intended nor shall be construed to waive School
Board of St. Lucie County’s rights and immunities under the common law or Florida Statutes
including, but not limited to, Florida Statutes 768.28, as amended from time to time.
Ethical Business Practices
It shall be unethical for any person to offer, give, or agree to give any Board employee, or for any
Board employee to solicit, demand, accept, or agree to accept from another person, a gratuity or an
offer of employment in connection with any decision, approval, disapproval, recommendation, or
preparation of any part of a program requirement or a purchase request, influencing the content of
any specification or procurement standard, rendering of advice, investigation, auditing, or
performing in any other advisory capacity
in any proceeding or application, request for ruling, determination, claim or controversy, or other
particular matter, subcontract or to any solicitation or proposal therefore.
It shall be unethical for any payment, gratuity, or offer of employment to be made by or on behalf of
any other party under a contract to the awarded firm or any person associated therewith, as an
inducement for the award of a subcontract or order.
The Board reserves the right to deny award or immediately suspend any contract resulting from this
request for proposal pending final determination of charges of unethical business practices. At its
sole discretion, the Board may deny award or cancel the contract if it determines that unethical
business practices were involved.
Payment Terms/Invoicing
The normal terms of payment will be Net 45 Days from receipt and acceptance of goods or services
and Bidder’s invoice. Itemized invoices, each bearing the Purchase Order Number must be mailed
on the day of shipment. Each invoice submitted must reflect e-rate credit. Invoicing subject to cash
discounts will be mailed on the day that they are dated. The payment due date for a local
governmental entity for the purchase of goods or services other than construction services is
specified in s. 218.73.
Indemnification /Hold Harmless Agreement
The successful proposer(s) shall, in addition to any other obligation to indemnify the St.
Lucie County School District and to the fullest extent permitted by law, protect, defend,
indemnify and hold harmless the School District, their agents, officers, elected officials
and employees from and against all claims, actions, liabilities, losses (including
economic losses), costs arising out of any actual or alleged;
A. bodily injury, sickness, disease or death, or injury to or destruction of tangible property
including the loss of use resulting there from, or any other damage or loss arising out of, or
claimed to have resulted in whole or in part from any actual or alleged act or omission of the
contractor, subcontractor, anyone directly or indirectly employed by any of them, of anyone
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for whose acts any of them may be liable in the performance of the work; or
B. violation of law, statute, ordinance, governmental administration order, rule or regulation by
contractor in the performance of the work; or
C. liens, claims or actions made by the contractor or any subcontractor or other party
performing the work.
The indemnification obligations hereunder shall not be limited to any limitation on the amount, type
of damages, compensation or benefits payable by or for the contractor of any subcontractor under
workers' compensation acts; disability benefit acts, other employee benefit acts or any statutory
bar.
Any costs or expenses, including attorney's fees, incurred by the St. Lucie County School District to
enforce this agreement shall be borne by the contractor.
Awardees(s) recognize the broad nature of this indemnification and hold harmless article, and
voluntarily makes this covenant and expressly acknowledges the receipt of TEN DOLLARS
payable upon receipt of first invoice and other good and valuable consideration provided by the
District in support of this indemnification in accordance with the laws of the State of Florida. This
article will survive the termination of this contract.
Access and Audits
The successful vendor shall maintain adequate records to justify all charges, expenses, and
costs incurred in estimating and performing the work for at least three (3) years after completion
of the contract. The School District shall have access to all records, documents and information
collected and/or maintained by others in the course of the administration of the contract.
Documents/records in any form shall be open to the District’s representative and may include
but are not limited to all correspondence, ordering, payment, inspection and receiving records,
and contracts or subcontracts that directly or indirectly pertain to the transactions between the
School District and the successful vendor. This information shall be made accessible to the
School District upon request. It shall be the successful vendor’s responsibility to ensure that all
required records are provided to the School District at the vendor’s expense.
Entirety of Contractual Agreement
The School District and the Contractor agree that this RFP sets forth the entire agreement
between the parties, and that there are no promises or understandings other than those stated
herein. None of the provisions, terms and conditions contained in this document may be
added to, deleted, modified, superseded or otherwise altered, except by written instrument
executed by the parties hereto.
A purchase order and/or a contract will be released, after award, for any work to be performed
as a result of this RFP. The proposal, negotiated term, agreement if applicable, and the
corresponding purchase order will constitute the complete agreement between proposer and
the District.
School District Of St. Lucie County, Florida Rights
The School Board reserves the right to:
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A. Reject any and all offers received as a result of this proposal.
B. Disqualify a bidder from receiving the award if such proposer, or anyone in the proposer's
employment, has previously failed to perform satisfactorily in connection with public bidding
or contracts.
C. Seek clarification of information submitted and to waive minor irregularities in any
proposal.
D. Accept and utilize any and all ideas submitted in any proposal.
E. Negotiate further with any Proposer responding to this proposal if it will serve the best
interest of the School District.
F. Select and award the contract to the responsive bidder providing the best value to the
School District.
G. Subsequent to establishing a contract resulting from this RFP, if the School District
determines additional features, service, modifications, or deletions are needed and it is in
the District's best interest, the District may enter into negotiations with the contractor to
amend the contract. Also, if a awarded contractor has newer technology the School District
may exercise the right to upgrade to that technology by way of an amendment agreeable to
both parties.
Cancellation of Award/Termination
In the event any of the provisions of this proposal are violated by the proposer(s), the
Superintendent or designee will give written notice to the proposer(s) stating the deficiencies
and unless the deficiencies are corrected within ten (10) days, recommendation will be made to
the School District for immediate cancellation. Upon cancellation hereunder, the District may
pursue any and all legal remedies as provided herein and by law.
The District reserves the right to terminate this purchase order, at any time and for any reason,
upon giving 90 days prior written notice to the other party. If said contract should be terminated
for convenience as provided herein, the District will be relieved of all obligations under said
contract. The District will only be required to pay to the service provider(s) that amount of the
contract actually performed to the date of termination.
The successful proposer(s) will have the option to terminate the contract upon written notice to
the Director of Purchasing. Such notice must be received at least 90 days prior to the effective
date of termination.
Cancellation of contract by the successful Proposer may result in removal from
Bidders’/Proposers’ list for a period of three years.
Default
In the event that the successful bidder should breach this contract the District reserves the right
to seek remedies in law and/or in equity.
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Minor Proposal Exceptions
This School District reserves the right to waive minor deviations or exceptions in proposal’s
providing such action is in the best interest of the School District of St. Lucie County. Minor
deviations/exceptions are defined as those that have no adverse effect upon the School District’s
interest and would not affect the outcome of the award by giving a respondent an advantage or
benefit not enjoyed by other respondents.
Non–Exclusive Rights
The right to provide the commodities and services, which will be granted under the contract, shall
not be exclusive. The School District reserves the right to contract for and purchase commodities
and services from as many firms as it deems necessary without infringing upon or terminating the
contract.
Legal Requirements
It shall be the responsibility of the contractor to be knowledgeable of all federal, state, county and
local laws, ordinances, rules and regulations that in any manner affect the items covered herein
which may apply. Lack of knowledge by the proposer(s) will in no way be a cause for relief from
responsibility.
Proposers doing business with the District are prohibited from discriminating against any
employee, applicant, or client because of race, creed, color, national origin, sex or age with
regard to but not limited to the following: employment practices; rates of pay or other
compensation methods; and training selection.
Conflict of Interest
All Proposers must disclose the name of any officer, director, or agent who is also an employee
of the District. All Proposers must disclose the name of any District employee who owns, directly
or indirectly, any interest in the Proposers' business or any of its branches.
Public Records Law
All proposal documents or other materials submitted by the proposer in response to this RFP will
be open for inspection by any person and in accord with Chapter 119,
Florida Statutes.
Permits and Licenses
The Proposer(s) will be responsible for obtaining any necessary permits and licenses and will
comply with laws, rules, and regulations whether state or federal and with all local codes and
ordinances without additional cost to the District.
Intellectual Property Rights
The proposer(s) will indemnify and hold harmless, the District from liability of any nature or kind,
including costs and expenses for or on account of any copyrighted, service marked, trademarked,
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patented or unpatented invention, process, article or work manufactured or used in the
performance of the contract, including its use by the District. If the proposer(s) uses any design,
device, materials or works covered by letters, service mark, trademark, patent, copyright or any
other intellectual property right, it is mutually agreed and understood without exception that the
proposal prices will include all royalties of costs arising from the use of such design, device, or
materials in any way involved in the work. This article will survive the termination of any contract
with the School District.
Sub-Contracts
Nothing contained in this specification will be construed as establishing any contractual
relationship between any sub-proposer(s) and the District.
The Proposer(s) will be fully responsible to the District for the acts and omissions of the SubProposer(s) and their employees.
After award of contract, any changes in subcontractors or subproposers shall require prior School
District written approval.
Indulgence
Indulgence by the District on any non-compliance by the proposer does not constitute a waiver of
any rights under this proposal.
Public Entity Crimes
Pursuant to Section 287.133, F.S., as amended, a person or affiliate who has been placed on the
convicted vendor list following a conviction for a public entity crime may not submit a bid/RFP on a
contract to provide any goods or services to a public entity, may not submit a bid/RFP on a
contract with a public entity for the construction or repair of a public building or public work, may
not submit bids/RFPs on leases of real property to a public entity, may not be awarded or perform
work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity,
and may not transact business with any public entity in excess of the threshold amount provided
in Section 287.017, for CATEGORY TWO for a period of 36 months from the date of being placed
on the convicted vendor list.
The Proposer(s) certifies by submission of this RFP, that neither it nor its principals is
presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily
excluded from participation in this transaction by any Federal department or agency.
Assignment of Contract and/or Payment
This contract or agreement is personal to the parties herein and may not be assigned, in whole or
in part, by the proposer without prior written consent of the School District.
The proposer herein shall not assign payments under this contract or agreement without the prior
written consent of the School District.
Termination of Cause
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The School District reserves the right to immediately terminate the contract by providing written
notice to the contractor(s) if the School District determines any of the following have occurred:
a. The contractor knowingly furnished any statement, representation, warranty or certification
in connection with the solicitation or the contract, which representation is materially false,
deceptive, incorrect, or incomplete.
b. The contractor fails to perform to the School District’s satisfaction any material requirement of
the contract or defaults in performance of the contract.
c. The performance of the contract is substantially endangered by the action or inaction of the
contractor, or such occurrence can be reasonably anticipated.
d. The State enacts a law, which removes or restricts the authority of the School District to
conduct all or part of its function.
Rights and Privileges
All rights and privileges accorded to the state as buyer by chapter 672, Florida Statutes, shall
apply to any transactions(s) resulting from this proposal. Any attempt by respondent to limit such
rights shall have no force and effect.
Warranties submitted with your proposal, either appearing separately or included in reprinted
literature and price lists, shall not be acceptable and provisions herein take precedence.
Contract Variances and Exceptions
Vendor shall provide any variances, exceptions, or variations to requirements, specifications,
products, and/or services outlined in this proposal. Use additional sheets if needed.
Jessica Lunsford
All vendors must comply with the requirements of the Jessica Lunsford Act. Failure to follow
theses guidelines will result in the termination of the vendor’s services.
Disclaimer
This Request for Proposal (RFP) is not an offer of purchase. It is a request for product/service
information and costs to assist the School District of the School District of St. Lucie County to
make an acquisition decision and enter into a contract with the successful proposing firm for the
services outlined in the Scope of Work and the Proposal. Neither the schools, the Purchasing
Department, nor any other department or person are authorized to make a commitment until this
solicitation process has been completed and a written purchase order is provided to the
successful proposing firm.
Correction of Work
The contractor shall promptly correct all work that fails to pass inspection or is rejected by the
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owner as defective or as failing to conform to the contract documents whether observed before or
after substantial completion and whether or not fabricated, installed or completed. The contractor
shall bear all costs of correcting such rejected work, including compensation for the owner's
additional services made necessary thereby. All work shall be performed to a high standard. In
the event that a contractor fails to complete and/or pass inspection, the vendor will be advised
of such. Habitual reprimands and failing to complete the work in a timely manner or as specified
will result in that vendor forfeiting their award and elevating another vendor to fill the vacancy
created.
Annual Appropriation
Notwithstanding anything in the Agreement to the contrary, the Agreement shall be subject to
annual review by the School Board, and, with thirty days prior written notification to the
Contracting Party, the School Board may elect to not renew the Agreement. The School
Board’s performance and obligation to pay under this agreement will be subject to and
contingent upon the availability of funds appropriated by the School Board of St. Lucie County
or otherwise lawfully expendable for the purposes of such agreement for the current and future
periods. The School Board shall give notice to the contracting party of the non-availability of
such funds when the School Board has knowledge thereof. Upon receipt of such notice by the
Contracting Party, the Contracting Party shall be entitled to payment only for those services
performed prior to the date notice is received.
Acceptance
Following installation of all hardware and software the system is to be turned over to the School
District, “Ready For Use”. A system shall be considered to be accepted if any and all contractorrelated problems, as defined by the School District and the mandatory requirements have been
met to the satisfaction of the School District. A system that experiences a contractor related
problem or does not meet the mandatory requirements will be considered to have failed the
acceptance. In the event the system fails acceptance the School District may choose to
continue an acceptance period with the contractor-repaired system or the School District may
choose to cancel this agreement and negotiate with another vendor. No charges shall be paid
for equipment, software, services, or supplies issued at the compliance site until the system has
successfully completed the acceptance period.
Joint Proposal
In the event multiple proposers submit a joint proposal in response to the RFP, a single proposer
shall be identified as the Prime Vendor. If offering a joint proposal, Prime Vendor must include the
name and address of all parties of the joint proposal. Prime Vendor shall provide all bonding and
insurance requirements, execute any Contract, complete the REQUIRED RESPONSE FORM
shown herein, and have overall and complete accountability to resolve any dispute arising within
this contract. Only a single contract with one proposer shall be acceptable. Prime Vendor
responsibilities shall include, but not be limited to, performing of overall contract administration,
preside over other proposers participating or present at District meetings, oversee preparation of
reports and presentations, and file any notice of protest and final protest as described herein.
Prime Vendor shall also prepare and present a consolidated invoice(s) for services performed.
The District shall issue only one check for each consolidated invoice to the Prime Vendor for
services performed. Prime Vendor shall remain responsible for performing services associated
with response to this RFP.
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Red Light Rule
USAC shall withhold action on any application or request for benefits made by an entity that is
delinquent in its non-tax debts owed to the Commission, and shall dismiss such applications or
requests if the delinquent debt is not resolved
USAC shall dismiss any outstanding requests for funding commitments if a service provider,
as applicable, has not paid the outstanding debt, or made otherwise satisfactory arrangements,
within 30 days of the date of the notice.
The “Red Light Rule” will not be applied if there is a pending administrative appeal on the
administrative debt.
FCC considers Red Light information to be proprietary and will, therefore, not publish a list of
Red Lighted entities.
Entities that know their FCC Registration Number and CORES password can check their status
by going to the Red Light Display System at www.fcc.gov/redlight.
Product Version
Purchase orders shall be deemed to reference a manufacturer’s most recently release model or
version of the product at the time of the order, unless the District specifically requests in writing an
earlier model or version and the Contractor is willing to provide such model or version.
New/Upgrade Products
If new or upgrade products are made available by the product manufacturer, the bidder of such
items shall submit that upgraded item along with a notation stating that it is the new upgraded
product of a discontinued item. A reasonable price must be submitted for each items requested.
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