Dental Content Report December 2013 Produced By The NHS Choices Reporting Team CH.NHSChoices-Reporting@nhs.net NHS Choices Policy Report Dental Dashboard Page 1 Overall Choices Site Visits 40.0M 35.0M 30.0M 25.0M 20.0M 15.0M 10.0M 5.0M 0.0 Tag cloud showing top dental related searches 32.9M 19.3M Dental Page Visits 1,600,000 1,400,000 1,200,000 1,000,000 800,000 600,000 400,000 200,000 0 Overall Site Visits Dental Page Visits % of NHS Choices Traffic made up by Dental content Dec-12 19.3M 737674 3.82% Jan-13 27.3M 1131350 4.14% Feb-13 24.5M 1037340 4.23% Mar-13 27.2M 1131395 4.16% Apr-13 27.9M 1208956 4.33% May-13 28.7M 1191495 4.16% Jun-13 28.9M 1169007 4.05% Jul-13 31.0M 1209109 3.90% Aug-13 30.0M 1242504 4.14% Sep-13 30.8M 1275416 4.15% Oct-13 36.5M 1460369 4.00% Nov-13 35.2M 1381371 3.92% Dec-13 32.9M 1203621 3.65% Between December 2012 and December 2013 visits to dental pages rose 63% to over 1.2 million. The percentage of NHS Choices traffic made up by visits to dental content during December 2013 was 3.65%. At its highest in April 2013, this figure was 4.33%. Peak visits of 1.46 million were recorded in October 2013, when they saw a 15% increase from the previous month. There was not a specific area responsible for the rise, just a general uplift for almost all dental pages. October 2013 also saw overall NHS Choices visits rise by 19% compared to September 2013. The top dental-related search term for the reporting period was ‘dental implants’ with 14% share. The same search term also saw the biggest positive percentage change of search term clicks (against the total search term clicks in the portfolio) between November and December 2013. Interestingly ‘dental implants’ was also the top search term not driving traffic to NHS Choices. Despite this, NHS Choices was still the top website receiving traffic from dental search terms with a 17% share. Pages relating to finding an NHS dentist and the costs associated with visiting an NHS dentist remained popular, with visits to the dentist service search page seeing the most visits over the period, with over 4.85 million and the most popular common health question (CHQ) being ‘how much will I pay for NHS dental treatment?’ NHS Choices Policy Report Dental Dashboard Page 2 Breakdown of Visitor Traffic to Dental Related Content 0.0% 0.0% CHQ Livewell 15.2% 0.0% Websites Receiving Traffic From Dental Search Terms 0.0% Web MD 10.0% 7.1% Planner General Dental Council 0.0% Services 0.0% YouTube Wikipedia Mobile - English 0.4% Tools Facebook Treatments and Conditions Gumtree Mobile Video Yahoo! UK & Ireland Care and Support Gumtree News and Others Campaign Wikipedia 37.2% 30.0% NHS England NHS Choices Change4Life 0% 5% 10% Audio 15% 20% % Of Traffic 0.0% Breakdown of Visitor Traffic to Dental Related Content by Month Top Dental Search Terms 1.60M root canal 1.40M gingivitis 1.20M nhs dental charges 1.0M to othache 800K wisdom teeth 600K teeth 400K crown 200K teeth whitening 0 Dec-12 Jan-13 CHQ Tools News and Others Audio Feb-13 Mar-13 Apr-13 May-13 Livewell Treatments and Conditions Campaign Jun-13 Jul-13 Planner Video NHS England Aug-13 Sep-13 Oct-13 Services Care and Support Change4Life Nov-13 Dec-13 gum dental implants 0% 5% 10% % of Searches 15% NHS Choices Policy Report Dental Dashboard Page 3 Dental Search Terms Not Driving Traffic to NHS Choices Change in Popular Search Terms Within the Dental Policy Area tooth polish dentistry dental dam fluoride orthodontist general dental council teeth crown dental implants gum disease nhs dental charges crown teeth teeth whitening orthodontist scale nhs dental charges over 60 cosmetic denti stry root canal filling general dental council to oth to oth whitening fluoride dental dam wisdom teeth dental abscess 0.0% bad breath dental implants -5% 0% 5% 10% 15% 5.0% 10.0% 15.0% 20.0% % Of Searches % Change The above chart shows the search terms within the portfolio with the highest % change of search term clicks (against the total search term clicks in the portfolio) between the two 4 week reporting periods. The above chart shows the top search terms (within the portfolio) that NHS Choices received no search term clicks from (all the traffic went elsewhere), the terms are ranked by the clicks for that particular term as a % of the total search term clicks in the portfolio. It can be used as an indication of potential traffic that could have been generated.