10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
Library services for
undergraduates
Item 101 (Q 12a.12)
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
36
48
57
529
23
5%
382
7%
553
8%
655
76 % 4,038
3%
229
Number of Observations
693
Percentage of Students Using Service
Standard Deviation
693
5,857
80 %
.02
Campus vs. All in Std. Dev. - for z > |.20|
4.45
Number of Users Responding
552
Percentage of Users Satisfied
Standard Deviation
96 %
.20
IF 50+ Users: Campus vs. All - for z > |.20|
4,267
94.633%
.23
-
ALL
Registrar's Office
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
15
108
78
422
72
2%
187
16 %
930
11 %
600
61 % 3,666
10 %
493
Item 107 (Q 12b.5)
Number of Observations
695
Campus vs. All in Std. Dev. - for z > |.20|
695
71 %
.45
5,876
3%
16 %
10 %
62 %
8%
5,876
70.779%
0.45478
-
Number of Users Responding
494
Percentage of Users Satisfied
Standard Deviation
85 %
.35
IF 50+ Users: Campus vs. All - for z > |.20|
5,857
72.853%
0.00581
SC
Percentage of Students Using Service
Standard Deviation
7%
9%
11 %
69 %
4%
-
4,159
88.146%
.32
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
Campus recreational
facilities
Item 91 (Q 12a.2)
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
26
97
83
465
13
4%
250
14 %
679
12 %
858
68 % 3,773
2%
280
Number of Observations
684
Percentage of Students Using Service
Standard Deviation
684
5,840
70 %
.46
Campus vs. All in Std. Dev. - for z > |.20|
478
Percentage of Users Satisfied
Standard Deviation
97 %
.16
IF 50+ Users: Campus vs. All - for z > |.20|
69.401%
0.46083
4,053
93.092%
.25
-
SC
ALL
Cashier's Office
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
68
145
75
359
45
10 %
406
21 % 1,071
11 %
635
52 % 3,480
7%
280
Item 93 (Q 12a.4)
Number of Observations
692
Campus vs. All in Std. Dev. - for z > |.20|
692
58 %
.49
5,872
7%
18 %
11 %
59 %
5%
5,872
64.033%
0.47990
-
Number of Users Responding
404
Percentage of Users Satisfied
Standard Deviation
89 %
.31
IF 50+ Users: Campus vs. All - for z > |.20|
5,840
-
Number of Users Responding
Percentage of Students Using Service
Standard Deviation
4%
12 %
15 %
65 %
5%
-
3,760
92.553%
.26
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
Transportation services
(buses / shuttles)
Item 112 (Q 12b.10)
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
4
25
18
562
83
1%
231
4 % 1,611
3%
578
81 % 3,116
12 %
334
Number of Observations
692
Percentage of Students Using Service
Standard Deviation
Number of Users Responding
645
Percentage of Users Satisfied
Standard Deviation
87 %
.33
58.773%
0.49224
3,450
90.319%
.30
-
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
7
126
89
351
116
1%
93
18 % 1,383
13 %
908
51 % 2,741
17 %
747
Number of Observations
689
Percentage of Students Using Service
Standard Deviation
Campus vs. All in Std. Dev. - for z > |.20|
689
68 %
.47
5,872
2%
24 %
15 %
47 %
13 %
5,872
59.401%
0.49108
-
Number of Users Responding
467
Percentage of Users Satisfied
Standard Deviation
75 %
.43
IF 50+ Users: Campus vs. All - for z > |.20|
5,870
.70
IF 50+ Users: Campus vs. All - for z > |.20|
Item 99 (Q 12a.10)
5,870
93 %
.25
Campus vs. All in Std. Dev. - for z > |.20|
Health services
692
4%
27 %
10 %
53 %
6%
-
3,488
78.584%
.41
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
New student orientation
Item 103 (Q 12b.1)
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
75
121
88
351
59
11 %
605
17 % 1,278
13 %
611
51 % 2,881
9%
506
Number of Observations
694
Percentage of Students Using Service
Standard Deviation
Number of Users Responding
410
Percentage of Users Satisfied
Standard Deviation
86 %
.35
57.592%
0.49420
3,387
85.061%
.36
-
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
6
203
80
312
93
1%
83
29 % 1,659
12 %
773
45 % 2,729
13 %
638
Number of Observations
694
Percentage of Students Using Service
Standard Deviation
Campus vs. All in Std. Dev. - for z > |.20|
694
58 %
.49
5,882
1%
28 %
13 %
46 %
11 %
5,882
57.242%
0.49473
-
Number of Users Responding
405
Percentage of Users Satisfied
Standard Deviation
77 %
.42
IF 50+ Users: Campus vs. All - for z > |.20|
5,881
-
IF 50+ Users: Campus vs. All - for z > |.20|
Item 90 (Q 12a.1)
5,881
59 %
.49
Campus vs. All in Std. Dev. - for z > |.20|
Campus Financial Aid
Office
694
10 %
22 %
10 %
49 %
9%
-
3,367
81.051%
.39
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
SC
ALL
Career Center
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
21
147
202
269
55
3%
174
21 % 1,064
29 % 2,072
39 % 2,098
8%
448
Item 94 (Q 12a.5)
Number of Observations
694
Percentage of Students Using Service
Standard Deviation
Number of Users Responding
324
Percentage of Users Satisfied
Standard Deviation
83 %
.38
43.477%
0.49573
2,546
82.404%
.38
-
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
30
165
180
304
13
4%
414
24 % 1,379
26 % 1,481
44 % 2,453
2%
133
Number of Observations
692
Percentage of Students Using Service
Standard Deviation
Campus vs. All in Std. Dev. - for z > |.20|
692
46 %
.50
5,860
7%
24 %
25 %
42 %
2%
5,860
44.130%
0.49654
-
Number of Users Responding
317
Percentage of Users Satisfied
Standard Deviation
96 %
.20
IF 50+ Users: Campus vs. All - for z > |.20|
5,856
-
IF 50+ Users: Campus vs. All - for z > |.20|
Item 92 (Q 12a.3)
5,856
47 %
.50
Campus vs. All in Std. Dev. - for z > |.20|
Campus recreational
programs
694
3%
18 %
35 %
36 %
8%
-
2,586
94.857%
.22
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
SC
ALL
Tutoring or other
learning assistance
services
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
27
309
153
183
17
4%
326
45 % 2,174
22 % 1,445
27 % 1,684
2%
237
Item 113 (Q 12b.11)
Number of Observations
689
Percentage of Students Using Service
Standard Deviation
Number of Users Responding
200
Percentage of Users Satisfied
Standard Deviation
92 %
.28
32.748%
0.46929
1,921
87.663%
.33
-
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
79
202
100
266
42
11 % 1,383
29 % 2,228
15 %
647
39 % 1,338
6%
260
Number of Observations
689
Percentage of Students Using Service
Standard Deviation
Campus vs. All in Std. Dev. - for z > |.20|
689
45 %
.50
5,856
24 %
38 %
11 %
23 %
4%
5,856
27.288%
0.44544
.39
Number of Users Responding
308
Percentage of Users Satisfied
Standard Deviation
86 %
.34
IF 50+ Users: Campus vs. All - for z > |.20|
5,866
-
IF 50+ Users: Campus vs. All - for z > |.20|
Item 108 (Q 12b.6)
5,866
29 %
.45
Campus vs. All in Std. Dev. - for z > |.20|
Residential life programs
689
6%
37 %
25 %
29 %
4%
-
1,598
83.730%
.37
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
Education Abroad
Program (EAP)
Item 96 (Q 12a.7)
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
24
370
209
72
20
3%
260
53 % 3,051
30 % 1,622
10 %
800
3%
143
Number of Observations
695
Percentage of Students Using Service
Standard Deviation
Item 110 (Q 12b.8)
Different wording at
Berkeley
5,876
13 %
.34
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
92
Percentage of Users Satisfied
Standard Deviation
78 %
.41
IF 50+ Users: Campus vs. All - for z > |.20|
Student life or
programming office
695
943
84.836%
.36
-
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
160
315
81
115
16
23 % 1,856
46 % 2,684
12 %
700
17 %
533
2%
99
Number of Observations
687
Campus vs. All in Std. Dev. - for z > |.20|
687
19 %
.39
5,872
32 %
46 %
12 %
9%
2%
5,872
10.763%
0.30991
.27
Number of Users Responding
131
Percentage of Users Satisfied
Standard Deviation
88 %
.33
IF 50+ Users: Campus vs. All - for z > |.20|
5,876
16.048%
0.36705
SC
Percentage of Students Using Service
Standard Deviation
4%
52 %
28 %
14 %
2%
-
632
84.335%
.36
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
Multi-cultural or crosscultural services
Item 102 (Q 12a.13)
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
139
366
105
78
7
20 % 1,302
53 % 2,989
15 %
843
11 %
658
1%
73
Number of Observations
695
Percentage of Students Using Service
Standard Deviation
Item 104 (Q 12b.2)
5,865
12 %
.33
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
85
Percentage of Users Satisfied
Standard Deviation
92 %
.27
IF 50+ Users: Campus vs. All - for z > |.20|
Personal safety programs
such as a 'safe walk
home' program
695
731
90.014%
.30
-
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
337
242
83
22
5
49 % 1,122
35 % 2,681
12 % 1,348
3%
657
1%
49
Number of Observations
689
Campus vs. All in Std. Dev. - for z > |.20|
689
4%
.19
5,857
19 %
46 %
23 %
11 %
1%
5,857
12.054%
0.32559
(.25)
Number of Users Responding
27
Percentage of Users Satisfied
Standard Deviation
81 %
.39
IF 50+ Users: Campus vs. All - for z > |.20|
5,865
12.464%
0.33031
SC
Percentage of Students Using Service
Standard Deviation
22 %
51 %
14 %
11 %
1%
-
706
93.059%
.25
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
Psychological counseling
services
Item 105 (Q 12b.3)
Different wording at
Berkeley
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
67
370
155
76
24
10 %
871
53 % 3,295
22 % 1,089
11 %
480
3%
137
Number of Observations
692
Percentage of Students Using Service
Standard Deviation
Number of Users Responding
100
Percentage of Users Satisfied
Standard Deviation
76 %
.43
10.507%
0.30665
617
77.796%
.42
-
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
47
479
78
75
11
7%
937
69 % 3,782
11 %
598
11 %
465
2%
91
Number of Observations
690
Percentage of Students Using Service
Standard Deviation
690
12 %
.33
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
86
Percentage of Users Satisfied
Standard Deviation
87 %
.33
IF 50+ Users: Campus vs. All - for z > |.20|
5,872
-
IF 50+ Users: Campus vs. All - for z > |.20|
Item 111 (Q 12b.9)
5,872
14 %
.35
Campus vs. All in Std. Dev. - for z > |.20|
Transfer student services
692
15 %
56 %
19 %
8%
2%
-
5,873
16 %
64 %
10 %
8%
2%
5,873
9.467%
0.29276
556
83.633%
.37
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
SC
ALL
Women's Center
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
79
421
128
64
1
11 % 1,053
61 % 3,446
18 %
928
9%
399
0%
42
Item 115 (Q 12b.13)
Number of Observations
693
Percentage of Students Using Service
Standard Deviation
Item 97 (Q 12a.8)
5,868
9%
.29
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
65
Percentage of Users Satisfied
Standard Deviation
98 %
.12
IF 50+ Users: Campus vs. All - for z > |.20|
First-generation / lowincome student services
(EOP)
693
441
90.476%
.29
.27
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
69
423
98
94
12
10 % 1,733
61 % 3,045
14 %
681
14 %
355
2%
54
Number of Observations
696
Campus vs. All in Std. Dev. - for z > |.20|
696
15 %
.36
5,868
30 %
52 %
12 %
6%
1%
5,868
6.970%
0.25464
.32
Number of Users Responding
106
Percentage of Users Satisfied
Standard Deviation
89 %
.32
IF 50+ Users: Campus vs. All - for z > |.20|
5,868
7.515%
0.26364
SC
Percentage of Students Using Service
Standard Deviation
18 %
59 %
16 %
7%
1%
-
409
86.797%
.34
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
Re-entry student services
Item 106 (Q 12b.4)
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
164
413
63
48
1
24 % 1,806
60 % 3,408
9%
365
7%
257
0%
36
Number of Observations
689
Percentage of Students Using Service
Standard Deviation
Item 114 (Q 12b.12)
5,872
7%
.26
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
49
Percentage of Users Satisfied
Standard Deviation
98 %
.14
IF 50+ Users: Campus vs. All - for z > |.20|
Vice Chancellor for
student affairs office
689
293
87.713%
.33
-
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
266
330
72
16
8
38 % 1,583
48 % 3,122
10 %
855
2%
224
1%
89
Number of Observations
692
692
3%
.18
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
24
Percentage of Users Satisfied
Standard Deviation
67 %
.47
IF 50+ Users: Campus vs. All - for z > |.20|
5,872
4.990%
0.21773
SC
Percentage of Students Using Service
Standard Deviation
31 %
58 %
6%
4%
1%
-
5,873
27 %
53 %
15 %
4%
2%
5,873
5.329%
0.22462
313
71.565%
.45
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
Services for disabled
students
Item 109 (Q 12b.7)
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
44
558
46
34
10
6%
630
81 % 4,628
7%
327
5%
230
1%
56
Number of Observations
692
Percentage of Students Using Service
Standard Deviation
Item 100 (Q 12a.11)
5,871
6%
.24
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
44
Percentage of Users Satisfied
Standard Deviation
77 %
.42
IF 50+ Users: Campus vs. All - for z > |.20|
International student
services
692
286
80.420%
.40
-
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
159
491
32
9
4
23 % 1,132
71 % 4,112
5%
339
1%
228
1%
42
Number of Observations
695
695
2%
.14
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
13
Percentage of Users Satisfied
Standard Deviation
69 %
.46
IF 50+ Users: Campus vs. All - for z > |.20|
5,871
4.871%
0.21527
SC
Percentage of Students Using Service
Standard Deviation
11 %
79 %
6%
4%
1%
-
5,853
19 %
70 %
6%
4%
1%
5,853
4.613%
0.20977
270
84.444%
.36
10. Student Services: Awareness and Need / Use and Satisfaction
Percentage Distributions and Summary Statistics
During this academic year how many hours do you spend during a typical week …
Gay / lesbian / bisexual /
transgender services
Item 98 (Q 12a.9)
SC
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
47
561
53
32
3
7%
747
81 % 4,649
8%
306
5%
150
0%
26
Number of Observations
696
Percentage of Students Using Service
Standard Deviation
Item 95 (Q 12a.6)
5,878
5%
.22
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
35
Percentage of Users Satisfied
Standard Deviation
91 %
.28
IF 50+ Users: Campus vs. All - for z > |.20|
Child care services
696
176
85.227%
.35
-
ALL
Never heard of it
Have had no need for it
May have had a need but did not use it
Used it and was Satisfied
Used it and was Dissatisfied
61
586
29
11
4
9 % 1,007
85 % 4,420
4%
300
2%
118
1%
14
Number of Observations
691
691
2%
.15
Campus vs. All in Std. Dev. - for z > |.20|
-
Number of Users Responding
15
Percentage of Users Satisfied
Standard Deviation
73 %
.44
IF 50+ Users: Campus vs. All - for z > |.20|
5,878
2.994%
0.17043
SC
Percentage of Students Using Service
Standard Deviation
13 %
79 %
5%
3%
0%
-
5,859
17 %
75 %
5%
2%
0%
5,859
2.253%
0.14840
132
89.394%
.31