2004 University of California Undergraduate Experience Survey
Student Services
26. We'd like to know how often you needed and used some of the various student services
on your campus, EITHER IN PERSON OR ON-LINE, since enrolling at UC.
UC-Wide
%
UCSC
%
Course registration service
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
713 1.7%
217 0.5%
1474 3.6%
9323 22.5%
29791 71.8%
116 3.6%
37 1.1%
131 4.0%
693 21.4%
2263 69.8%
Career Center: Employment Services
8912
3965
5850
6461
2300
32.4%
14.4%
21.3%
23.5%
8.4%
918
292
773
902
344
28.4%
9.0%
23.9%
27.9%
10.7%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
15175
6852
5570
4600
1203
45.4%
20.5%
16.7%
13.8%
3.6%
1829
499
449
376
90
56.4%
15.4%
13.8%
11.6%
2.8%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
10193 24.4%
1312 3.1%
9874 23.6%
16256 38.9%
4134 9.9%
1221 37.6%
87 2.7%
723 22.3%
1016 31.3%
199 6.1%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
14238
2681
6212
12388
6164
34.2%
6.4%
14.9%
29.7%
14.8%
1225
196
44
932
545
37.7%
6.0%
13.7%
28.7%
14.0%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
11712
3037
8690
12637
5541
28.1%
7.3%
20.9%
30.4%
13.3%
701
223
670
1137
498
21.7%
6.9%
20.7%
35.2%
15.4%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
Career Center: Graduate and professional school advising services for
undergraduates
Cashier's office
Financial aid office
Health services
26. We'd like to know how often you needed and used some of the various student services
on your campus, EITHER IN PERSON OR ON-LINE, since enrolling at UC.
UC-Wide
%
UCSC
%
Psychological counseling services
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
29033 69.6%
5632 13.5%
3031 7.3%
2716 6.5%
1314 3.1%
2111 65.0%
492 15.1%
256 7.9%
259 8.0%
132 4.1%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
10160
2672
9981
13730
5256
24.3%
6.4%
23.9%
32.8%
12.6%
681
190
823
1183
373
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
4966
1635
6018
16961
12145
11.9%
3.9%
14.4%
40.6%
29.1%
202 6.2%
78 2.4%
381 11.7%
1340 41.3%
1246 38.4%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
18775
6815
5328
6241
4595
45.0%
16.3%
12.8%
14.9%
11.0%
1612
422
395
558
255
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
16954 40.6%
2581 6.2%
19067 45.7%
2005 4.8%
1127 2.7%
1464 45.2%
267 8.2%
1208 37.3%
223 6.9%
79 2.4%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
20387 57.2%
1814 5.1%
4919 13.8%
5756 16.1%
2774 7.8%
1004
75
344
760
1061
30.9%
2.3%
10.6%
23.4%
32.7%
883
84
518
861
894
27.3%
2.6%
16.0%
26.6%
27.6%
Library services provided by staff in person
21.0%
5.8%
25.3%
36.4%
11.5%
Online library resources
Tutoring or other learning assistance
49.7%
13.0%
12.2%
17.2%
7.9%
New student orientation
Residential life programs
Housing facilities
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
26. We'd like to know how often you needed and used some of the various student services
on your campus, EITHER IN PERSON OR ON-LINE, since enrolling at UC.
13257
1474
6517
5669
6879
39.2%
4.4%
19.3%
16.8%
20.4%
UC-Wide
%
UCSC
%
Personal safety program (walking)
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
30945 74.2%
4457 10.7%
3041 7.3%
2136 5.1%
1103 2.6%
2355 72.9%
204 6.3%
107 3.3%
168 5.2%
395 12.2%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
13048 59.9%
1926 8.8%
1850 8.5%
2682 12.3%
2259 10.4%
2110 65.3%
162 5.0%
137 4.2%
306 9.5%
515 15.9%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
12431 29.8%
1914 4.6%
3602 8.6%
8890 21.3%
14855 35.6%
111 3.4%
33 1.0%
98 3.0%
510 15.7%
2498 76.9%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
5865 14.4%
3319 8.1%
3700 9.1%
12846 31.5%
15115 37.0%
394 12.4%
212 6.6%
277 8.7%
1274 40.0%
1031 32.3%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
17106
4482
4565
8105
6247
42.2%
11.1%
11.3%
20.0%
15.4%
679 21.4%
280 8.8%
307 9.7%
967 30.4%
947 29.8%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
27334 67.6%
2996 7.4%
4347 10.7%
4010 9.9%
1768 4.4%
2129 66.9%
153 4.8%
359 11.3%
338 10.6%
203 6.4%
Personal safety program (shuttle)
Transportation services (buses/shuttle)
Recreational facilities
Recreational programs & services
Student life or programming office
26a. We'd like to know how often you needed and used some of the various student
services on your campus, EITHER IN PERSON OR ON-LINE, since enrolling at UC.
UC-Wide
%
UCSC
%
Child care services
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
33866 95.1%
884 2.5%
383 1.1%
255 0.7%
219 0.6%
3072 96.0%
56 1.8%
25 0.8%
18 0.6%
29 0.9%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
27874 69.0%
4328 10.7%
3825 9.5%
2105 5.2%
2275 5.6%
2159 67.5%
328 10.3%
318 9.9%
165 5.2%
228 7.1%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
30220 81.5%
2977 8.0%
1305 3.5%
1338 3.6%
1224 3.3%
2474 77.6%
200 6.3%
160 5.0%
207 6.5%
149 4.7%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
37428 92.6%
1096 2.7%
925 2.3%
652 1.6%
334 0.8%
2820 88.0%
95 3.0%
130 4.1%
107 3.3%
54 1.7%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
37487 92.8%
1007 2.5%
715 1.8%
758 1.9%
421 1.0%
3017 94.2%
91 2.8%
41 1.3%
32 1.0%
23 0.7%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
32903 92.7%
977 2.8%
1145 3.2%
331 0.9%
126 0.4%
2928 91.5%
70 2.2%
139 4.3%
38 1.2%
26 0.8%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
33687 83.5%
1577 3.9%
2075 5.1%
1894 4.7%
1100 2.7%
2749 86.2%
126 4.0%
129 4.0%
90 2.8%
94 2.9%
Education Abroad Program (EAP)
First-generation/low-income student services
Gay, lesbian, bisexual, transgender services
International student services
Judicial Affairs
Multi-cultural or cross-cultural services
26a. We'd like to know how often you needed and used some of the various student
services on your campus, EITHER IN PERSON OR ON-LINE, since enrolling at UC.
UC-Wide
%
UCSC
%
Reentry student services
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
15084 90.8%
469 2.8%
517 3.1%
330 2.0%
220 1.3%
2671 83.3%
125 3.9%
162 5.1%
157 4.9%
92 2.9%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
36789 91.1%
1235 3.1%
1082 2.7%
686 1.7%
573 1.4%
2845 89.1%
100 3.1%
104 3.3%
78 2.4%
65 2.0%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
29851 84.2%
2036 5.7%
1985 5.6%
1136 3.2%
465 1.3%
2683 83.8%
140 4.4%
159 55.0%
149 4.7%
71 2.2%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
34821 86.5%
1902 4.7%
1863 4.6%
1186 2.9%
494 1.2%
2635 82.7%
192 6.0%
178 5.6%
132 4.1%
51 1.6%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
26590 74.9%
4459 12.6%
2250 6.3%
1216 3.4%
975 2.7%
2513 78.5%
377 11.8%
154 4.8%
89 2.8%
70 2.2%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
25110 93.6%
776 2.9%
618 2.3%
250 0.9%
70 0.3%
3008 94.6%
83 2.6%
54 1.7%
22 0.7%
12 0.4%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
11750
1429
4015
6026
3451
1606
158
464
606
361
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
16666 88.9%
634 3.4%
553 2.9%
555 3.0%
349 1.9%
2998 93.7%
94 2.9%
67 2.1%
24 0.8%
15 0.5%
Didn't need
Needed and didn't use
Used it once
Used it occasionally
Used it often
24879 89.9%
1032 3.7%
1033 3.7%
563 2.0%
168 0.6%
2648 82.9%
96 3.0%
254 8.0%
144 4.5%
52 1.6%
Services for students with disabilities
Transfer student services
Women's programs and services
Undergraduate research program
Ombuds Office
Parking services
44.1%
5.4%
15.1%
22.6%
12.9%
50.3%
4.9%
14.5%
19.0%
11.3%
Religious affairs
Vice Chancellor for Student Affairs office
28. Now we would like you to rate these same services on your campus. If you've used
the service EITHER IN PERSON OR ON-LINE since enrolling at UC, please rate the
level of services you have received. If you have NOT used the service, please rate your
IMPRESSION of the level of services provided to undergraduates.
UC-Wide
%
UCSC
%
Course registration service
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
113 0.3%
558 1.4%
1271 3.2%
6214 15.6%
19656 49.5%
11925 30.0%
45 1.5%
97 3.3%
175 5.9%
630 21.2%
1561 52.5%
464 15.6%
Career Center: Employment Services
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
317
2407
566
2552
4042
1269
2.8%
21.6%
5.1%
22.9%
36.2%
11.4%
14
246
104
386
937
279
0.7%
12.5%
5.3%
19.6%
47.7%
14.2%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
166 0.6%
3228 11.0%
1572 5.3%
8650 29.4%
13061 44.4%
2762 9.4%
32
223
29
171
313
122
3.6%
25.1%
3.3%
19.2%
35.2%
13.7%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
74 0.3%
1749 7.2%
2109 8.7%
6803 28.1%
10220 42.3%
3221 13.3%
4
121
152
488
747
239
0.3%
8.0%
10.1%
32.3%
#REF!
49.4%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
95 0.4%
1232 4.7%
2597 9.9%
6895 26.3%
10725 40.9%
4680 17.8%
9 0.4%
89 4.0%
215 9.7%
556 25.1%
937 42.2%
413 18.6%
Cashier's office
Financial aid office
Health services
28. Now we would like you to rate these same services on your campus. If you've used
the service EITHER IN PERSON OR ON-LINE since enrolling at UC, please rate the
level of services you have received. If you have NOT used the service, please rate your
IMPRESSION of the level of services provided to undergraduates.
UC-Wide
%
UCSC
%
154
819
595
1575
2471
1399
2.2%
11.7%
8.5%
22.5%
35.2%
19.9%
8
49
62
141
228
134
1.3%
7.9%
10.0%
22.7%
36.7%
21.5%
Psychological counseling services
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
Library services provided by staff in person
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
239 0.8%
2561 9.1%
610 2.2%
4915 17.5%
13699 48.7%
6131 21.8%
12 0.5%
142 6.3%
42 1.9%
269 12.0%
1106 49.4%
669 29.9%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
239 0.7%
2476 7.2%
885 2.6%
6329 18.5%
16380 47.9%
7852 23.0%
12 0.4%
121 4.3%
39 1.4%
372 13.1%
1420 50.0%
876 30.8%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
107 0.7%
1313 8.3%
523 3.3%
2828 17.9%
6285 39.8%
4734 30.0%
6
132
37
193
511
279
0.5%
11.4%
3.2%
16.7%
44.1%
24.1%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
245 1.1%
1895 8.8%
1557 7.2%
5741 26.5%
8825 40.8%
3372 15.6%
25
178
87
363
615
185
1.7%
12.3%
6.0%
25.0%
42.3%
12.7%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
224
1640
800
3882
5267
1419
1.7%
12.4%
6.0%
29.3%
39.8%
10.7%
22 1.1%
142 6.8%
207 9.9%
704 33.8%
810 38.9%
198 9.5%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
187 1.0%
1810 9.7%
1257 6.8%
5044 27.1%
7909 42.5%
2399 12.9%
23 1.1%
178 8.2%
169 7.7%
647 29.6%
943 43.2%
224 10.3%
Online library resources
Tutoring or other learning assistance
New student orientation
Residential life programs
Housing facilities
28. Now we would like you to rate these same services on your campus. If you've used
the service EITHER IN PERSON OR ON-LINE since enrolling at UC, please rate the
level of services you have received. If you have NOT used the service, please rate your
IMPRESSION of the level of services provided to undergraduates.
UC-Wide
%
UCSC
%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
132 2.1%
616 9.9%
187 3.0%
1077 17.2%
2700 43.2%
1534 24.6%
53
67
21
101
271
144
8.1%
10.2%
3.2%
15.4%
41.2%
21.9%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
141
673
196
1178
2893
1529
55
108
31
160
396
180
5.9%
11.6%
3.3%
17.2%
42.6%
19.4%
Personal safety program (walking)
Personal safety program (shuttle)
2.1%
10.2%
3.0%
17.8%
43.8%
23.1%
Transportation services (buses/shuttle)
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
157 0.6%
1475 5.5%
751 2.8%
4615 17.3%
12776 47.9%
6881 25.8%
17 0.6%
75 2.5%
105 3.5%
527 17.7%
1523 51.2%
728 24.5%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
166 0.5%
1371 4.3%
764 2.4%
3886 12.3%
13756 43.6%
11638 36.9%
13 0.5%
144 5.8%
26 1.0%
227 9.1%
1340 53.8%
740 29.7%
Recreational facilities
Recreational programs & services
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
296
2192
307
2595
8871
4941
1.5%
11.4%
1.6%
13.5%
46.2%
25.7%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
532
2768
385
2132
3787
1126
5.0%
25.8%
3.6%
19.9%
35.3%
10.5%
11 0.5%
120 5.6%
17 0.8%
192 9.0%
1035 48.3%
768 35.8%
Student life or programming office
57
219
15
146
314
139
6.4%
24.6%
1.7%
16.4%
35.3%
15.6%
UC-Wide
%
UCSC
%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
115
278
73
214
230
130
11.1%
26.7%
7.0%
20.6%
22.1%
12.5%
2
35
3
14
23
19
2.1%
36.5%
3.1%
14.6%
24.0%
19.8%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
96
1321
323
1365
3523
2239
1.1%
14.9%
3.6%
15.4%
39.7%
25.3%
1
83
22
82
273
231
0.1%
12.0%
3.2%
11.8%
39.5%
33.4%
406
891
176
736
1388
1134
8.6%
18.8%
3.7%
15.6%
29.3%
24.0%
8
80
13
63
199
156
1.5%
15.4%
2.5%
12.1%
38.3%
30.1%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
157
787
107
441
800
512
5.6%
28.1%
3.8%
15.7%
28.5%
18.3%
0 0.0%
47 16.0%
5 1.7%
20 6.8%
120 40.8%
102 34.7%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
238 8.4%
877 30.9%
125 4.4%
558 19.7%
780 27.5%
258 9.1%
10
35
2
16
30
17
9.1%
31.8%
1.8%
14.5%
27.3%
15.5%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
296
822
256
541
496
131
10
52
30
55
54
13
4.7%
24.3%
14.0%
25.7%
25.2%
6.1%
28. Now we would like you to rate these same services on your campus. If you've used
the service EITHER IN PERSON OR ON-LINE since enrolling at UC, please rate the
level of services you have received. If you have NOT used the service, please rate your
IMPRESSION of the level of services provided to undergraduates.
Child care services
Education Abroad Program (EAP)
First-generation/low-income student services
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
Gay, lesbian, bisexual, transgender services
International student services
Judicial Affairs
11.6%
32.3%
10.1%
21.3%
19.5%
5.2%
28. Now we would like you to rate these same services on your campus. If you've used
the service EITHER IN PERSON OR ON-LINE since enrolling at UC, please rate the
level of services you have received. If you have NOT used the service, please rate your
IMPRESSION of the level of services provided to undergraduates.
UC-Wide
%
UCSC
%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
235
1441
146
888
1994
1233
4.0%
24.3%
2.5%
15.0%
33.6%
20.8%
25
99
7
43
91
66
7.6%
29.9%
2.1%
13.0%
27.5%
19.9%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
50
163
41
199
360
307
4.5%
14.6%
3.7%
17.8%
32.1%
27.4%
5
45
5
63
147
140
1.2%
11.1%
1.2%
15.6%
36.3%
34.6%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
186
860
176
531
859
611
5.8%
26.7%
5.5%
16.5%
26.7%
19.0%
4
41
11
48
86
76
1.5%
15.4%
4.1%
18.0%
32.3%
28.6%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
206
1080
258
945
1400
554
4.6%
24.3%
5.8%
21.3%
31.5%
12.5%
9
55
14
67
134
99
2.4%
14.6%
3.7%
17.7%
35.4%
26.2%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
232
1142
110
593
1556
872
5.1%
25.3%
2.4%
13.2%
34.5%
19.4%
10
58
8
41
158
98
2.7%
15.5%
2.1%
11.0%
42.4%
26.3%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
261
1159
213
948
1764
934
4.9%
22.0%
4.0%
18.0%
33.4%
17.7%
15
70
6
47
112
69
4.7%
21.9%
1.9%
14.7%
35.1%
21.6%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
503
530
98
323
354
143
25.8%
27.2%
5.0%
16.6%
18.1%
7.3%
24
32
6
21
24
18
19.2%
25.6%
4.8%
16.8%
19.2%
14.4%
Multi-cultural or cross-cultural services
Reentry student services
Services for students with disabilities
Transfer student services
Women's programs and services
Undergraduate research program
Ombuds Office
28. Now we would like you to rate these same services on your campus. If you've used
the service EITHER IN PERSON OR ON-LINE since enrolling at UC, please rate the
level of services you have received. If you have NOT used the service, please rate your
IMPRESSION of the level of services provided to undergraduates.
UC-Wide
%
UCSC
%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
216
1464
4420
4349
2896
552
1.6%
10.5%
31.8%
31.3%
20.8%
4.0%
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent
220
732
71
342
601
352
9.5%
31.6%
3.1%
14.8%
25.9%
15.2%
11
33
11
18
31
19
8.9%
26.8%
8.9%
14.6%
25.2%
15.4%
116
482
104
378
633
210
6.0%
25.1%
5.4%
19.7%
32.9%
10.9%
11
103
16
85
173
66
2.4%
22.7%
3.5%
18.7%
38.1%
14.5%
Parking services
18 1.3%
122 8.8%
483 34.8%
437 31.5%
262 18.9%
64 4.6%
Religious affairs
Vice Chancellor for Student Affairs office
Never heard of it
Heard of it but not enough to have an opinion
Poor
Fair
Good
Excellent