Table 412a
2=Needed but didn't use
3=Used and the service was excellent
4=Used and the service was good
5=Used and the service was fair
6=Used and the service was poor
Skipped question
Possible Respondents
Actual Respondents
Need & Use: LGBT Student Services
Systemwide
Total
139
161
91
20
13
8699
9123
424
33%
38%
21%
5%
3%
Santa
Cruz
18
16
20
4
1
865
924
59
Reported using the service (responses 3-6)
* Valid Response Rate
285
4.6%
41
6.4%
% Users who rated service 'Excellent' or
'Good'
88.4%
87.8%
*ratio of actual to possible (those who logged in) respondents
31%
27%
34%
7%
2%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 412b
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
Importance of service to users: LGBT Student Services
Systemwide
Total
134
81
41
14
8
7
285
278
97.5%
1.85
0.00
1.04
% Users who rated service "Extremely
important' 'Very important' 'Somewhat
important'
*ratio of actual to possible (those who logged in) respondents
92.1%
48%
29%
15%
5%
3%
Santa
Cruz
20
14
4
2
0
1
41
40
97.6%
1.70
-0.15
0.85
50%
35%
10%
5%
0%
95.0%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 412c
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
Importance of service to those w unmet need: LGBT Student Services
Systemwide
Total
41
35
34
10
3
16
139
123
88.5%
2.18
0.00
1.06
% Unserved who rated service "Extremely
important' 'Very important' 'Somewhat
important'
*ratio of actual to possible (those who logged in) respondents
89.4%
33%
28%
28%
8%
2%
Santa
Cruz
5
5
5
1
0
2
18
16
88.9%
2.13
-0.05
0.96
31%
31%
31%
6%
0%
93.8%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 412d
Why not use: never heard of it: LGBT Student Services
Systemwide
Total
Santa
Cruz
19
12633
2
1242
13.7%
11.1%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 412e
Why not use: concerns about cost: LGBT Student Services
Systemwide
Total
Santa
Cruz
2
12915
1
1253
1.4%
5.6%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 412f
Why not use: did not know what they offered: LGBT Student Services
Systemwide
Total
Santa
Cruz
40
12715
4
1235
28.8%
22.2%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 412g
Why not use: lack of confidentiality: LGBT Student Services
Systemwide
Total
Santa
Cruz
28
12878
1
1253
20.1%
5.6%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 412h
Why not use: not sure if eligible: LGBT Student Services
Systemwide
Total
Santa
Cruz
4
12865
0
1249
2.9%
0.0%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 412i
Why not use: embarassed to use: LGBT Student Services
Systemwide
Total
Santa
Cruz
41
12846
4
1246
29.5%
22.2%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 412j
Why not use: did not know how to access: LGBT Student Services
Systemwide
Total
Santa
Cruz
27
12850
5
1247
19.4%
27.8%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 412k
Why not use: did not have time: LGBT Student Services
Systemwide
Total
Santa
Cruz
30
12838
2
1248
21.6%
11.1%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 412l
Why not use: bad reputation: LGBT Student Services
Systemwide
Total
Santa
Cruz
9
12900
1
1251
6.5%
5.6%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 412m
Why not use: used off campus service: LGBT Student Services
Systemwide
Total
Santa
Cruz
1
12920
1
1254
0.7%
5.6%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 412n
Why not use: bad hours: LGBT Student Services
Systemwide
Total
Santa
Cruz
8
12908
3
1250
5.8%
16.7%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 412o
Why not use: location: LGBT Student Services
Systemwide
Total
Santa
Cruz
6
12903
5
1246
4.3%
27.8%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006