Table 411a
2=Needed but didn't use
3=Used and the service was excellent
4=Used and the service was good
5=Used and the service was fair
6=Used and the service was poor
Skipped question
Possible Respondents
Actual Respondents
Reported using the service (responses 3-6)
* Valid Response Rate
Need & Use: Disabled Student Services
Systemwide
Total
169
224
130
52
51
8607
9233
626
457
6.8%
% Users who rated service 'Excellent' or
'Good'
*ratio of actual to possible (those who logged in) respondents
77.5%
27%
36%
21%
8%
8%
Santa
Cruz
21
27
19
8
6
864
945
81
60
8.6%
26%
33%
23%
10%
7%
76.7%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 411b
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
Importance of service to users: Disabled Student Services
Systemwide
Total
229
110
76
17
9
16
457
441
96.5%
1.79
0.00
0.99
% Users who rated service "Extremely
important' 'Very important' 'Somewhat
important'
*ratio of actual to possible (those who logged in) respondents
94.1%
52%
25%
17%
4%
2%
Santa
Cruz
33
13
7
3
1
3
60
57
95.0%
1.70
-0.09
1.00
58%
23%
12%
5%
2%
93.0%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 411c
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
Importance of service to those w unmet need: Disabled Student Services
Systemwide
Total
46
27
47
19
5
25
169
144
85.2%
2.38
0.00
1.16
% Unserved who rated service "Extremely
important' 'Very important' 'Somewhat
important'
*ratio of actual to possible (those who logged in) respondents
83.3%
32%
19%
33%
13%
3%
Santa
Cruz
5
4
6
1
0
5
21
16
76.2%
2.19
-0.19
0.98
31%
25%
38%
6%
0%
93.8%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 411d
Why not use: never heard of it: Disabled Student Services
Systemwide
Total
Santa
Cruz
23
12627
0
1242
13.6%
0.0%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 411e
Why not use: concerns about cost: Disabled Student Services
Systemwide
Total
Santa
Cruz
18
12889
2
1250
10.7%
9.5%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 411f
Why not use: did not know what they offered: Disabled Student Services
Systemwide
Total
Santa
Cruz
42
12762
4
1243
24.9%
19.0%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 411g
Why not use: lack of confidentiality: Disabled Student Services
Systemwide
Total
Santa
Cruz
14
12897
1
1253
8.3%
4.8%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 411h
Why not use: not sure if eligible: Disabled Student Services
Systemwide
Total
Santa
Cruz
47
12778
6
1240
27.8%
28.6%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 411i
Why not use: embarassed to use: Disabled Student Services
Systemwide
Total
Santa
Cruz
31
12876
5
1248
18.3%
23.8%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 411j
Why not use: did not know how to access: Disabled Student Services
Systemwide
Total
Santa
Cruz
39
12831
3
1250
23.1%
14.3%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 411k
Why not use: did not have time: Disabled Student Services
Systemwide
Total
Santa
Cruz
22
12868
3
1247
13.0%
14.3%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 411l
Why not use: bad reputation: Disabled Student Services
Systemwide
Total
Santa
Cruz
4
12909
1
1253
2.4%
4.8%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 411m
Why not use: used off campus service: Disabled Student Services
Systemwide
Total
Santa
Cruz
2
12916
0
1254
1.2%
0.0%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 411n
Why not use: bad hours: Disabled Student Services
Systemwide
Total
Santa
Cruz
11
12904
0
1255
6.5%
0.0%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 411o
Why not use: location: Disabled Student Services
Systemwide
Total
Santa
Cruz
13
12903
0
1254
7.7%
0.0%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006