Table 406a
2=Needed but didn't use
3=Used and the service was excellent
4=Used and the service was good
5=Used and the service was fair
6=Used and the service was poor
Skipped question
Possible Respondents
Actual respondents
Reported using the service (responses 3-6)
* Valid Response Rate
Need & Use: Tutoring
Systemwide
Total
893
1473
1460
608
124
6053
10611
4558
3665
43.0%
% Users who rated service 'Excellent' or
'Good'
*ratio of actual to possible (those who logged in) respondents
80.0%
20%
32%
32%
13%
3%
Santa
Cruz
62
102
106
35
7
680
992
312
250
31.5%
20%
33%
34%
11%
2%
83.2%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 406b
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
Importance of service for users: Tutoring
Systemwide
Total
1399
1079
853
207
48
79
3665
3586
97.8%
2.00
0.00
0.99
% Users who rated service "Extremely
important' 'Very important' 'Somewhat
important'
*ratio of actual to possible (those who logged in) respondents
92.9%
39%
30%
24%
6%
1%
Santa
Cruz
100
83
51
12
0
4
250
246
98.4%
1.90
-0.10
0.90
41%
34%
21%
5%
0%
95.1%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 406c
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
Importance of service to those with unmet need: Tutoring
Systemwide
Total
133
195
288
58
17
202
893
691
77.4%
2.47
0.00
0.98
% Unserved who rated service "Extremely
important' 'Very important' 'Somewhat
important'
*ratio of actual to possible (those who logged in) respondents
89.1%
19%
28%
42%
8%
2%
Santa
Cruz
11
10
17
6
1
17
62
45
72.6%
2.47
0.00
1.08
24%
22%
38%
13%
2%
84.4%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 406d
Why not use: never heard of it: Tutoring
Systemwide
Total
Santa
Cruz
68
12685
8
1221
7.6%
12.9%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 406e
Why not use: concerns about cost: Tutoring
Systemwide
Total
Santa
Cruz
64
12773
0
1252
7.2%
0.0%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 406f
Why not use: did not know what they offered: Tutoring
Systemwide
Total
Santa
Cruz
203
12457
26
1196
22.7%
41.9%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 406g
Why not use: lack of confidentiality: Tutoring
Systemwide
Total
Santa
Cruz
14
12886
0
1253
1.6%
0.0%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 406h
Why not use: not sure if eligible: Tutoring
Systemwide
Total
Santa
Cruz
82
12750
9
1231
9.2%
14.5%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 406i
Why not use: embarassed to use: Tutoring
Systemwide
Total
Santa
Cruz
95
12735
4
1245
10.6%
6.5%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 406j
Why not use: did not know how to access: Tutoring
Systemwide
Total
Santa
Cruz
204
12557
16
1221
22.8%
25.8%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 406k
Why not use: did not have time: Tutoring
Systemwide
Total
Santa
Cruz
334
12116
12
1212
37.4%
19.4%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 406l
Why not use: bad reputation: Tutoring
Systemwide
Total
Santa
Cruz
17
12859
0
1252
1.9%
0.0%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 406m
Why not use: used off campus service: Tutoring
Systemwide
Total
Santa
Cruz
13
12883
2
1250
1.5%
3.2%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 406n
Why not use: bad hours: Tutoring
Systemwide
Total
Santa
Cruz
214
12404
7
1237
24.0%
11.3%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 406o
Why not use: location: Tutoring
Systemwide
Total
Santa
Cruz
98
12722
16
1220
11.0%
25.8%
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006