How are we doing?
Advising and mentoring survey (PDF for paper)
Thank you for taking this survey, which seeks to gather information about your advising experience with
our College of Community & Public Service (CCPS). The programs in CCPS include:
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Bachelor of Social Work
BS and BA in Criminal Justice
BS and BA in Hospitality and Tourism Management
BS and BA in Legal Studies
BS and BA in Public and Nonprofit Administration
Graduate Certificate in Nonprofit Leadership
Graduate Certificate in Sustainability
Master of Health Administration
Master of Public Administration
Master of Philanthropy and Nonprofit Leadership
Master of Science in Criminal justice
Master of Social Work
Return survey by 10 April 2014
In person to:
CCPS reception desk
2nd floor, DeVos Center
or by e-mail to
hoffmanm@gvsu.edu
or by post to
Mark Hoffman, Associate Dean
College of Community & Public Service
401 Fulton Street West, #287C DeVos
Grand Valley State University
Grand Rapids, MI 49504
This important feedback will be used to help improve the quality of advising and mentoring. Please
answer as many questions as you wish. Your mentor or advisor will not see this form; however the
students on the Dean’s Student Leadership Council and the faculty members in your program will be
informed of the summary of responses from all surveys.
CCPS has a dual advising system for undergraduates: an “academic advisor” on staff with the
Undergraduate Advising Center and a “faculty mentor” who is with the program’s department or school.
Graduate students have a single “faculty advisor” who is with the program’s school, although the
Graduate Program Director, if different, may also do substantial advising. Sometimes faculty and staff
members who are not officially assigned will serve as a student’s advisor. This survey will use the term
“advisor/mentor” to apply to all these people.
If you have never met with an advisor/mentor, please respond to questions 1-3, and those on page 12.
1. How many years have you been studying in CCPS? _______
2. In this time, how many times have you met with an advisor/mentor? _______
3. In this time, has an advisor/mentor ever initiated a contact with you to schedule a meeting?
 YES or  NO
If you have never met with an advisor/mentor, please skip to page 12.
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4. In this time, how many different advisors/mentors have you talked with? _________
5. In this time, have you relied heavily on advising /mentoring from faculty or staff members who
were not officially assigned to you?
 YES or  NO
6. Have you talked with any advisors/mentors about any of the following topics?
a. Academic degree planning and goal setting
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
b. Course registration issues/questions
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
c. Questions related to your degree progress
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
d. Assistance with navigating university processes or polices
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
e. Assistance with seeking out support and resources to help you reach your goals
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
f.
Exploring career and job interests and professional pathways
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
g. Thinking about further education
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
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6 (continued). Have you talked with any advisors/mentors about any of the following topics?
h. Seeking out internships, volunteer experiences, conferences, and professional networking
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
i.
Seeking out research or publishing opportunities
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
j.
Seeking letters of recommendation
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
k. Seeking scholarships, fellowships or assistantships
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
l.
Other _______________________________________________________________
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
m. Other _______________________________________________________________
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
n. Other _______________________________________________________________
 Yes, I initiated the conversation  Yes, my advisor/mentor initiated the conversation
 No, but I wish I had
 No, but I’m not interested in this topic
 I am not sure / I don’t recall
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7. For each advisor/mentor with whom you have experience, please rate their effectiveness.
First Advisor / Mentor
Indicate type of advisor/mentor:
 Undergraduate Advising Center staff
 Social Work faculty
 Criminal Justice faculty
 SPNHA faculty
 HTM faculty
 My department’s secretary
 other
Rate their effectiveness:
I found it easy to schedule a convenient appointment with this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor listened to my concerns or questions
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was knowledgeable about my program or issues
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was helpful to me
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor had my best interest at heart
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor provided me with new insights and opportunities
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor treated me respectfully
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor inspired me to achieve success
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
I would recommend this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
If you have no other advisors / mentors to rate, skip to page 9
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7 (continued). For each advisor/mentor with whom you have experience, please rate their
effectiveness.
Second Advisor / Mentor (if applicable)
Indicate type of advisor/mentor:
 Undergraduate Advising Center staff
 Social Work faculty
 Criminal Justice faculty
 SPNHA faculty
 HTM faculty
 My department’s secretary
 other
Rate their effectiveness:
I found it easy to schedule a convenient appointment with this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor listened to my concerns or questions
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was knowledgeable about my program or issues
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was helpful to me
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor had my best interest at heart
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor provided me with new insights and opportunities
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor treated me respectfully
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor inspired me to achieve success
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
I would recommend this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
If you have no other advisors / mentors to rate, skip to page 9
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7 (continued). For each advisor/mentor with whom you have experience, please rate their
effectiveness.
Third Advisor / Mentor (if applicable)
Indicate type of advisor/mentor:
 Undergraduate Advising Center staff
 Social Work faculty
 Criminal Justice faculty
 SPNHA faculty
 HTM faculty
 My department’s secretary
 other
Rate their effectiveness:
I found it easy to schedule a convenient appointment with this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor listened to my concerns or questions
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was knowledgeable about my program or issues
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was helpful to me
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor had my best interest at heart
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor provided me with new insights and opportunities
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor treated me respectfully
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor inspired me to achieve success
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
I would recommend this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
If you have no other advisors / mentors to rate, skip to page 9
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7 (continued). For each advisor/mentor with whom you have experience, please rate their
effectiveness.
Fourth Advisor / Mentor (if applicable)
Indicate type of advisor/mentor:
 Undergraduate Advising Center staff
 Social Work faculty
 Criminal Justice faculty
 SPNHA faculty
 HTM faculty
 My department’s secretary
 other
Rate their effectiveness:
I found it easy to schedule a convenient appointment with this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor listened to my concerns or questions
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was knowledgeable about my program or issues
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was helpful to me
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor had my best interest at heart
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor provided me with new insights and opportunities
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor treated me respectfully
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor inspired me to achieve success
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
I would recommend this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
If you have no other advisors / mentors to rate, skip to page 9
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7 (continued). For each advisor/mentor with whom you have experience, please rate their
effectiveness.
Fifth Advisor / Mentor (if applicable)
Indicate type of advisor/mentor:
 Undergraduate Advising Center staff
 Social Work faculty
 Criminal Justice faculty
 SPNHA faculty
 HTM faculty
 My department’s secretary
 other
Rate their effectiveness:
I found it easy to schedule a convenient appointment with this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor listened to my concerns or questions
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was knowledgeable about my program or issues
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor was helpful to me
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor had my best interest at heart
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor provided me with new insights and opportunities
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor treated me respectfully
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
This advisor/mentor inspired me to achieve success
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
I would recommend this advisor/mentor
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
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8. In my advising/mentoring experience In CCPS, I have been encouraged to (mark all that apply):
 Challenge myself
 Play it safe
 Find course options that best fit my career objectives
 Strictly stick with prescribed courses
 Take too heavy a course load
 Take too light a course load
 Think seriously about long-term goals after graduation
 Focus on short-term progress toward graduation
 Attend classes that included global perspectives and international content
 Attend classes that included service learning and community engagement
 Attend classes that improved my cultural competency
 Attend classes that improved my skills with data analysis and visualization
 Attend classes that my advisor/mentor taught
 Attend weak classes that needed students
 Participate in skill-building and network-building extracurricular activities
 Ignore previous information I received from other advisors/mentors
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9. In your opinion, what are the strengths of advising/mentoring in CCPS?
10. In your opinion, what are the weaknesses of advising/mentoring in CCPS?
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11. How do you think advising/mentoring can best be improved?
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12. I am currently:
 a graduate student
 a senior
 a junior
 a freshman or sophomore
13. My CCPS program(s), past and present (mark all that apply):
 Bachelor of Social Work
 BS or BA in Criminal Justice
 BS or BA in Hospitality and Tourism Management
 BS or BA in Legal Studies
 BS or BA in Public and Nonprofit Administration
 Graduate Certificate in Nonprofit Leadership
 Graduate Certificate in Sustainability
 Master of Health Administration
 Master of Public Administration
 Master of Philanthropy and Nonprofit Leadership
 Master of Science in Criminal justice
 Master of Social Work
14. My Gender:
 Female
 Male
Return survey by 10 April 2014
In person to:
CCPS reception desk
2nd floor, DeVos Center
or by e-mail to
hoffmanm@gvsu.edu
or by post to
Mark Hoffman, Associate Dean
College of Community & Public Service
401 Fulton Street West, #287C DeVos
Grand Valley State University
Grand Rapids, MI 49504
15. My Race / Ethnicity (mark all that apply):
 American Indian or Alaskan Native
 Asian / Pacific Islander
 Black or African American
 Hispanic or Latino
 Middle Eastern / North African
 White
16. Do any of the following apply to you (mark all that apply):
 First-generation student (I am the first in my family to attend college)
 International student or student with English as a second language
 Nontraditional student (I am older than most of my classmates)
 Part-time student
 Student with a disability
 Transfer student (undergraduate)
 US military veteran
Thank you!!!!
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