ni.com/repair
NI Repair Services
NI provides a variety of repair services and service programs to help protect your investment, fix maintenance costs, minimize unexpected, costly downtime,
and achieve application longevity.
Protect Your Investment
Make the most of your investment in NI products by taking advantage of the full suite of repair services.
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Hardware Repair Services: Repair services are performed in a timely manner by highly trained factory technicians using only original parts at one of the
NI service centers.
Detailed Repair Report: NI provides advanced options to give you more information about the nature of the repair.
Fix Maintenance Costs
With NI service programs for hardware, you can fix your maintenance costs for extended durations at a low cost to avoid unexpected expenses in the future.
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Repair Coverage: Extended durations—save up to 90 percent (three- or five-year option) versus paying per incident.
Minimize Downtime
NI offers several options to help expedite your repair and keep your hardware up and running for a maximum return on investment over the life of your application.
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Repair Process: Avoid the time and hassle of future procurement processes by purchasing repair coverage in advance for your product or system. Access your
repair at your convenience by submitting requests online.
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Next on Bench1: Move your product to the front of the line by purchasing this upgrade for expedited service.
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Advanced Replacement: Eliminate the need to wait for a repair and save 10 days of downtime.
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Tiered Sparing: Meet more stringent system uptime requirements by partnering with NI to manage a tiered sparing model at a location of your choice including
on-site at your business.
Achieve Application Longevity
NI offers service programs to help you keep your application’s life cycle active for as long as you need it.
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Same Model Repair/Replacement: Extend the life of your applications by hiring NI to manage test capability and components to ensure that your product can be
repaired or replaced with the same model even after the official end of support.
Reserved Inventory: Reserve quantities, stored at an NI service center, for the life cycle of the application system.
Repair service upgrades are not available once NI has received the device for repair. Purchase these upgrades when scheduling your repair and submitting your RMA.
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NI Service Centers
The global network of NI service centers helps meet your needs for product support. Wherever your NI products are, we offer top-quality hardware services.
Flexible Choices
Select the level of service that meets your needs. Choose from the following hardware service programs when purchasing your hardware.
NI Service Programs
Pay Per
Incident
Standard
Service Program
Premium
Service Program
PremiumPlus
Service Program
Duration
(Years)
Benefit
Transactional Repair
✓
—
—
—
—
Pay as needed
Detailed Repair Report
✓
—
—
—
—
Gain insight into board failure
Next-on-Bench
✓
—
—
✓
—
Skip to the front of the repair queue
Extended Repair Coverage
—
✓
✓
✓
3 or 5
Save up to 90 percent on repair costs
Advanced Replacement
—
—
✓
✓
3 or 5
Save 10 days of downtime
Sparing
—
—
—
✓
3+
Minimize downtime
Single Point of Contact
—
—
—
✓
3+
Work with dedicated contact
that knows your program
Same Model Repair/Replace
—
—
—
✓
3+
Ensure product availability
Reserved Inventory
—
—
—
✓
3+
Ensure product availability
Service Offerings
View Repair Service Policies at ni.com/services/warranty_repair_policies
Learn More about NI Warranty and Repair at ni.com/repair
Explore Hardware Service Programs at ni.com/services/hardware
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