A Customer Success from the Experts in Business-Critical ContinuityTM. Securing and Managing Police Operations Best known for its tulips, windmills and clogs, the Netherlands is also one of the most technologically advanced countries in Europe, the world’s eighth largest exporter of goods and capital, the world’s third largest exporter of food and a major contributor to science, the arts and sports. To ensure the public safety and security of the more than 16 million Dutch people, the Netherlands relies on the law enforcement efforts and services of its Dutch Police Force. In turn, to ensure the efficient operation and management of its IT data centers, the Dutch Police Force relies on comprehensive data center management solutions from Avocent, a leading global provider of IT infrastructure management solutions. A Complete Data Center Management Solution With security being a primary concern for the Dutch Police Force, when it redesigned the architecture of its IT infrastructure that supports its operations and processes, the Dutch Police Force Region Northwest decided it needed to implement lights-out data centers to secure and manage its 600 servers. Based on its ability to provide a complete, comprehensive data center management solution, the Dutch Police Force Region Northwest turned to Avocent to achieve its lights-out objective. Company Dutch Police Force Location Netherlands Type of Business Law enforcement Web site www.politie.nl/english Business Needs Secure and improve data center management through implementation of a lights-out environment. Solution Avocent DSView® 3 management software Avocent DSR® KVM over IP Switches ACS advanced console servers Busines Benefits • Enjoy a secure, lights-out data center environment with remote in-band and out-ofband management via KVM over IP and serial over IP • Reduce the number of individuals who need physical access to the data center through remote, centralized management of all connected data center devices • Save the equivalent of two full-time employees through simplified provisioning and streamlined, centralized management • Reduce studio setup time while improving overall system reliability The Dutch Police Force Region Northwest relies on DSView 3 management software from Avocent for secure, remote centralized management of all connected IT devices in its data center, including support for KVM, serial, integrated power and service processors, including iLO, and IPMI service processors. It also employs Avocent DSR KVM over IP switches for multiplatform and multi-location access and BIOS-level control of multiple devices. For secure, remote access and console port management of its serial-based servers and appliances, the Dutch Police Force Region Northwest leverages ACS console servers from Avocent. “Avocent provides us a total data center management solution,” says Edward Van Loon, Infrastructure Architect for the Dutch Police Force Region “Avocent is the one and only supplier that provides a complete data center management solution. If I had to do it over, I would definitely choose them again.” – Edward Van Loon Infrastructure Architect Dutch Police Force Region Northwest Northwest. “Several other suppliers deliver related solutions, but they have weak performance or an incomplete product set. Avocent offers the most complete software management solution that I’ve seen, complemented with high performing, easy-to-provision KVM over IP switches and serial over IP server consoles. Additionally, their out-of-band management capabilities provide us a last-resort connection if a device loses network connectivity.” Achieving Secure Lights-Out “Avocent was key to helping us reach a lights-out environment for our data centers, enabling us to secure IP-level access over both serial and KVM ports,” says Van Loon. “The Avocent solutions enable our people to easily manage from their office desktops or even from their homes after hours. And, with DSView 3 A Customer Success from the Experts in Business-Critical ContinuityTM. software they only have to rely on a single management interface to connect to any port.” By leveraging Avocent to implement its lights-out data center, the Dutch Police Force Region Northwest was able to limit physical access to its data centers to a small group of 10 managers. The rest of its managers access data center devices remotely from their desktops using either Avocent’s KVM or serial over IP solutions. a supplier, data center management puts it in and connects it, and then the appropriate managers can configure it remotely from their desks using DSView 3 software.” In addition to facilitating provisioning, the centralized management that DSView 3 software provides the Dutch Police Force Region Northwest for its entire data center environment saves the organization considerable time and money. The level of access and authorization is governed and granted using Avocent DSView 3 software and is based on the individual managers’ roles. “One of the main benefits of the Avocent solution is that we can eliminate the risk of unauthorized persons accessing the data center, and we can limit access based on expertise and responsibility,” states Van Loon. “With DSView 3 software, we can easily implement our data center security model, which gives managers authorized access only to the ports they need to manage. Network managers only have access to network console ports. Windows managers only have access to the Windows server ports. UNIX or OpenVMS managers only have access to their authorized ports.” Facilitating Data Center Consolidation “Avocent makes it very easy to manage our data center,” Van Loon says. “DSView 3 software gives us a single point of contact that knows exactly where every system is in our data center, how each system is configured and how they are connected.” “The centralized management provided by DSView 3 software enables us to more efficiently use our resources,” Van Loon adds. “Thanks to Avocent, we can run the data center with a smaller group, saving us the equivalent of two full-time employees.” While securing its data center was a top priority for the Dutch Police Force, the Avocent solutions enabled it to do much more than that— facilitating its consolidation efforts, simplifying provisioning tasks and streamlining management activities for an overall more efficient use of resources and cost savings. In addition to aiding the Dutch Police Force Region Northwest in achieving a lights-out data center environment, the Avocent solutions helped the organization recognize hardware, cooling and power consumption savings from consolidating its data centers from seven geographically disbursed locations down to two. “Avocent is the one and only supplier that provides a complete data center management solution,” Van Loon concludes. “If I had to do it over, I would definitely choose them again. We’ve enjoyed an excellent return on investment with Avocent.” “Avocent helped us reach our goal of consolidation in a very short time,” Van Loon explains. “Since we had Avocent at all of our sites, we could start the consolidation process by doing all of our management centrally from one site, so we no longer needed local people at the other sites. Also, as we achieved full consolidation, Avocent made it easy to quickly switch off the remote locations we no longer used.” Emerson Network Power, a business of Emerson (NYSE:EMR), is the global leader in enabling Business-Critical Continuity™ from grid to chip for telecommunication networks, data centers, health care and industrial facilities. Emerson Network Power provides innovative solutions and expertise in areas including AC and DC power and precision cooling systems, embedded computing and power, integrated racks and enclosures, power switching and controls, monitoring and connectivity. All solutions are supported globally by local Emerson Network Power service technicians. Aperture and Avocent solutions from Emerson Network Power simplify data center infrastructure management by maximizing computing capacity and lowering costs while enabling the data center to operate at peak performance. For more information, visit www.Aperture.com, www.Avocent.com or www.EmersonNetworkPower.com. Simplifying Provisioning and Management The Avocent solutions have also simplified the organization’s provisioning efforts. “Avocent has saved us a lot of time in deploying new servers and other networked devices,” Van Loon says. “We no longer have to wait for a network manager or an OS manager to configure a system before we can put it in the data center. When equipment arrives from About Emerson Network Power Emerson Network Power. The global leader in enabling Business-Critical ContinuityTM. AC Power Connectivity Embedded Computing Embedded Power DC Power Infrastructure Management & Monitoring EmersonNetworkPower.com Outside Plant Power Switching & Controls Precision Cooling Racks & Integrated Cabinets Services Surge Protection Emerson, Business-Critical Continuity and Emerson Network Power are trademarks of Emerson Electric Co. or one of its affiliated companies. ©2011 Emerson Electric Co. 0611-DPF-CS-EN Emerson, Business-Critical Continuity and Emerson Network Power are trademarks of Emerson Electric Co. or one of its affiliated companies. ©2010 Emerson Electric Co. 0610-APT-AD-CS