Office of Academic
& Student Services
FY10 Annual Presentation
March 18, 2010
Academic & Student Services
• Recruit high achieving, motivated, and diverse
learners
• Retain students by supporting learning inside and
outside of the classroom
• Provide information to support effective institutional
decision making
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Format
FY10 Accomplishments & Productivity
FY10 Budget Accountability
FY11 Priorities
FY11 Budget Enhancements
Academic & Student Services
• FY10 Priorities
– Admissions
– Student Services
– Academic Advising
– Student Activities
– Auxiliary Services
– Student Support
– Academic & Student Services
– Miscellaneous
Accomplishments & Productivity
Priorities
Admissions
• Cross train admissions staff to represent
all undergraduate and graduate programs
at WIU-QC, WIU-Macomb, Black Hawk
College and Eastern Iowa Community
College programs.
• Implement document-imaging system and
begin evaluating transcripts on the Quad
Cities campus for incoming students.
Total Headcount Enrollment
On-Campus
1500
1450
1400
1350
1300
1250
1200
1150
1100
1050
1000
1,276
1,371
Off-Campus
1,370
1,392
1,413
32
61
40
39
1331
1331
1360
1352
Fall 2006
Fall 2007
Fall 2008
Fall 2009
59
1217
Fall 2005
Highest On-Campus SCH
Fall
20000
18000
16000
14000
12000
10000
8000
6000
4000
2000
0
Spring
9454
9669
7780
8201
9195
8567
9005
9021
9814
10065
FY06
FY07
FY08
FY09
FY10
QC Undergraduate Applications
Applied
Accepted
Enrolled
400
358
350
300
250
200
150
100
234
198
133
247
213
159
285
243
184
288
256
203
303
205
50
0
2005
2006
2007
Fall Semester
2008
2009
QC Graduate Applications
Applied
Accepted
Enrolled
400
350
349
300
286
250
200
150
201
156
299
225
154
274
210
159
300
231
156
100
50
0
2005
2006
2007
Fall Semester
2008
2009
Accomplishments & Productivity
Admissions
• High School Visits
2008-2009:
2007-2008:
• Community College Visits
2008-2009:
2007-2008:
• Community Visits
2008-2009:
2007-2008:
119 visits (-35)
154 visits
42 visits (+7)
35 visits
71 Visits (+56)
15 visits
New Admissions Counselor
• FY10 Budget Increase: $47,298
– (Salary + 37% for benefits)
• Immediate Impact on Fall Enrollments
– New Quad Cities Transfers: +2 Students
– New Quad Cities Grads: -4 Students
– New Macomb Freshmen: +17 Students
• Additional 655 Semester Credit Hours
– New Macomb Transfers: +35 Students
Macomb New Transfers
Fall 2007
Fall 2008
Fall 2009
Black Hawk College
219
232
260
BHC - Kewanee
73
70
65
Scott CC
64
62
74
Muscatine CC
8
10
11
Clinton CC
4
2
6
Sauk Valley CC
64
62
74
TOTAL
449
453
480
Accomplishments & Productivity
Priorities
Student Services
• Identify operational process that are
dependent on Macomb and make
recommendations to improve the
efficiency of student experiences with
transferring immunizations, paying for
college, and registration.
• Develop additional federal work study
positions and new scholarship
opportunities for Quad Cities students
Accomplishments & Productivity
Student Services
Independent
Interdependent
Academic Advisement
X
Financial Aid
X
Health Services
X
Book Store
X
Career Services
X
Counseling
X
Disability Support Services
X
Undergraduate Admissions
Dependent
X
Accomplishments & Productivity
Student Services
• Federal Work Study (Fall 2008)
– # of positions = 23
– Amount allocated = $48,584
• Federal Work Study (Fall 2009)
– # of positions = 11
– Amount allocated = $24,500
Accomplishments & Productivity
Student Services
• Fall 2008 QC Undergrad Students
– Aid: 38%, Average Award $8,867
– Gift Aid: 27%, Average Award $5,173
– Self Help: 28%, Average Award $7,179
Self Help = Loan + work (on campus)
• Fall 2009 QC Undergrad Students
– Aid: 59%, Average Award $10,532
– Gift Aid: 43%, Average Award $5,462
– Self Help: 44%, Average Award $8,945
Accomplishments & Productivity
Student Services
• Fall 2008 QC Graduate Students
– Aid: 30%, Average Award $8,619
– Gift Aid: 16%, Average Award $2,538
– Self Help: 20%, Average Award $10,624
Self Help = Loan + work (on campus)
• Fall 2009 QC Graduate Students
– Aid: 30%, Average Award $11,604
– Gift Aid: 13%, Average Award $2,680
– Self Help: 24%, Average Award $13,100
Accomplishments & Productivity
Student Services
• Scholarships Spring 2009 & Fall 2009
– Doris & Victor Day: $25,000 (47 Awards)
• Average Semester GPA: 3.60
• Retention: 90%
• 7 Graduates (3 Cum Laude, 2 Semester Honors)
• Scholarships Spring 2009 & Fall 2010
– Doris & Victor Day: $25,000 (46 Awards)
– Group O: $10,000 (4 Awards)
– Royal Neighbors: $5,000 (5 Awards)
– McEntire: $2,000 (1 Award)
Average Undergraduate
Indebtedness
College/University
Western Illinois University – Quad Cities
(includes all previous institutions)
Western Illinois University – Macomb
Augustana College (2007-2008 data)
University of Iowa
Saint Ambrose University
Average Dept Upon Graduation
$11,822
$17,567
$16,794
$22,615
$32,675
Source: Common Data Sets 2008-2009, H5, Report the average
per-borrower cumulative undergraduate indebtedness
Accomplishments & Productivity
Priorities
Academic Advising
• Create an on-campus database to track
student retention and progress towards
graduation.
• Create a statement of expectations of
students in regard to academic advising.
Accomplishments & Productivity
Academic Advising
• Advisors track students as they enroll for
the next semester and contact students
who might withdraw to encourage
reenrollment.
– Undergraduate Attrition (SP09-FL09) : 10%
– Graduate Attrition (SP09-FL09) : 20%
Accomplishments & Productivity
Academic Advising
• Admissions
– Layout acceptance and enrollment process
– Immunization and military records
• Advising
– Expectations for preparedness of meetings
– Identifying resources
• Academics
– Academic Integrity
– Expectations of behavior and process
Accomplishments & Productivity
Priorities
Student Activities
• Collaborate with Macomb campus and Quad
Cities area partners to provide a high profile
speaker(s) for each academic semester.
• Development of the student activities
consortium with neighborhood partners (i.e.
St. Ambrose University, Augustana College,
Black Hawk College, Scott Community
College and others).
Accomplishments & Productivity
Priorities
Auxiliary Service
• Develop marketplace for WIU-QC apparel
and a warm, nutritious meal
• Establish a consistent presence on the Rock
Island Arsenal and begin actively marketing
WIU-QC programs to Arsenal personnel.
Accomplishments & Productivity
Auxiliary Service
• B10 Opened with Bookstore Clothing
Available
• A warm, nutritious meal is still unavailable for
students (other than vending machines).
Focus on availability at Riverfront
Accomplishments & Productivity
Auxiliary Service
• National Testing Center
• FY10 Cost of Operation: $1,600
• Tests Completed Since Opening in June
• 18 CLEP
• 7 DSST
• On-site office at the largest employer
in the Quad Cities.
• 1st Army operational by June, 2011
• Hosts a monthly conference of 200 to 300 officers
• Defense Acquisition University
Accomplishments & Productivity
Priorities
Student Support
• Perform a climate study to assess student
perceptions of the community environment on
the Quad Cities campus.
• Develop volunteer peer-mentoring program
for discipline specific topics
Accomplishments & Productivity
Priorities
Student Support
• Climate Study
• Surveyed Quad Cities students in classroom
• Quantitative results still being compiled
• University of Iowa’s College Student
Development program did Qualitative Campus
Assessment Follow Up
• Peer Mentoring
• Developing on-line student support center
• Quad Cities students on probation were 75%
likely of being academically suspended or
dismissed
Accomplishments & Productivity
Priorities
Academic & Student Services
• Update Academic & Student Services
website content to emphasize individual
connection, “typical” student experiences,
and available resources
• Staff from each functional area (student
services, admissions, and academic
advising) will make a contribution in their
field.
Accomplishments & Productivity
Academic & Student Services
• Interim step until Content Management
System is operational.
• Technology staff met with Admissions and
Advising to identify useful information for
students.
• Reviewed Student Perspective Survey for
WIU-QC website for both incoming and
perspective students.
• Currently reorganizing content under
Students Life and Admissions
Using Propensity Scores in
Program Evaluation
Andy Borst
Director of Academic & Student Services
Western Illinois University – Quad Cities
Illinois Association for Institutional Research
November 6, 2009
*Special thanks to Kristi Mindrup and Ryan Brant for their edits and feedback
Can You See Me?
Academic Advising and the
Invisible Disabilities of
Mental Health Disorders
Jacquelyn Holan
Academic Advisor
NACADA
National Conference 2009
San Antonio, Texas
Academic & Student Services
Miscellaneous
• Orientation: 50% incoming undergraduate
attendance
• Reviewed peer institutions – Roosevelt
University & Governors State University
• More involved in Community Boards
– QCMP, QCS, iNetwork, IAHE, QC Consortium
Academic & Student Services
Cost Savings
• Cost Savings from Open Positions
– Asst. Dir. Fin. Aid
– Admissions Counselor
$14,360
$7,193
• Assumes an April 1st start date for new person
– Operating (Travel - SS)
$2,000
• Reallocated Funds
– GA Position to Student Help $5,832
Academic & Student Services
Remaining Budget
• Student Services
– Unencumbered Personnel
– Operating
$20,192
$5,213
• Academic Advising
– Unencumbered Personnel
– Operating
$791
$628
• Admissions
– Unencumbered Personnel
– Operating
$12,948
$3,319
Major Objectives and
Productivity Measures for
FY11
Academic Excellence
Educational Opportunities
Personal Growth
Social Responsibility
Enrollment Goal: 1,500
G: 676
U: 665
a. Return Transfer Show Rate to
previous
levels (76%) by not sending
students back to the community
colleges
G: 722
U: 784
FL10 Enrollment
SP10 Enrollment
Campus High (2000): 1,492
Academic Excellence
• Clarify the dependent, interdependent, and
independent assignment of duties
between the Macomb and Quad Cities
Campus [SE2 Report – Focused Recruitment and Retention, #2].
• Review and adapt best admissions
practices at peer and benchmark
institutions [SE2 Report – Focused Recruitment and Retention, #5].
Educational Opportunities
• Develop plan for academic and student
services availability during transition to
Riverfront campus [ASP Report; Facilities, Technology, and
Equipment; R1].
• Assist with identifying additional
scholarship opportunities for Quad Cities
students [HVHE: G3, A3, h].
Educational Opportunities
• Develop a prioritized staffing growth plan for the Office
of Academic & Student Services [SE2 Report – Focused Recruitment
and Retention, #3].
• Actively participate in feasibility and needs studies;
logistical arrangements; and recruitment, retention and
advisement issues [SE2 Report – Academic Excellence & Educational
Opportunity, #4].
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–
–
–
–
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Information Systems
Social Work & Special Education
Communications & Broadcasting
RPTA 3-year program
MS in Health Sciences and EdS in Counselor Ed
Infant & Child Care Center
Educational Opportunities
• Identify opportunities for alternative
scheduling that will assist late student
enrollment [SE2 Report – Academic Excellence & Educational
Opportunity, #5].
Personal Growth
• Fully integrate and individualize student
and staff diversity training and professional
development opportunities that are more
experientially-based [ASP Report; Diversity; R2].
• Publish and implement policies and
procedures related to the new Quad Cities
Student Handbook [SE2 Report – Personal Growth & Social
Responsibility, #1].
Personal Growth
• Evaluate the effectiveness and
experiences of student employment [Student
Retention Committee, R2 ].
Social Responsibility
• Explore and implement administrative
opportunities for increase public service
and community engagement [SE2 Report – Personal
Growth & Social Responsibility, #9].
• Identify and promote speaker list of
campus community experts available to
the Quad Cities community [HVHE: G7, C3].
Computer Rotation
• Continuing implementation of the multiyear faculty
and staff computer upgrade program that will
ultimately establish and maintain four-year
computer rotation program of new computers for
instructional units within Academic Affairs.
– FY11: Admissions (Curtis, Betty Z., New Admissions
Counselor, GA Station)
– FY12: Student Services (Andy, Sonia, GA Station #2)
– FY13: Academic Advising (Kenny, Larry, Kim,
Jacquelyn)
– FY14: Civil Service (Donna, Seth, Leslie, Student
Information Desk Station)
FY11 Budget Requests
• Support for ITAS Office Support Assistant
to oversee testing operations [High Priority]
– June 2008 – May 2009
•
•
•
•
934 Total Tests
587 Distance Learning Tests (63%)
322 Support QC Faculty Tests (34%)
10 Disability Support Tests (1%)
FY11 Budget Reductions
Cost Savings
• Eliminate Asst. Dir. Line
• Eliminate Stu. Serv. GA
• Reduction in Travel
Subtotal
$38,292
$8,190
$2,000
$48,482
This reduction represents a 7.7% total cut in the personnel and operating budget for
the Office of Academic & Student Services
• Variance from Lanzen position $16,482
Total
$64,964
The Year Ahead
• Focus on Priorities Outlined in Special
Emphasis Report
• Develop plan for future growth
• Move away from dependence
• “The Public Choice” is here