Academic Advising and Student Affairs
Instructional Services
Technology
Submit ted by:
Dr. Kristi Mindrup
Assistant Vice President, Quad Cities and Planning
April 2, 2014

•
•
•
•

E i z
&
,
L l y
! i m k y o u a n
T h

~ Harry Millner

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
Organization Chart for Areas Reporting to
Assistant Vice President, Quad Cities and Planning
Assistant Vice President,
Quad Cities and Planning

• Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus. (Higher Values in Higher
Education, Goal 5, Action 3f)
• Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III
(Goal 5, Action 4)
• Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities
(Higher Values in Higher Education, Goal 5, Action 3)
• Support the academic mission at WIU-Quad Cities (Higher Values in
Higher Education, Goal 2)
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING

Christopher David
Curtis Williams
Audrey Adamson
Andrea Allison
Karin Chouinard
Alison Shook
Lois Retherford
Kristi Mindrup
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

The Staff Coordination Team ensures interdepartmental communication and increases operational efficiency.
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

Student Affairs identified topquality professionals to join the
WIU-Quad Cities team.
• Ashley Wilkinson, College of
Business and Technology
Academic Advisor
• Alex Wenger, Engineering
Academic Advisor
• Alex Hall, Financial Aid Advisor
• Scott Brouette, Assistant
Director of Student Services,
AmeriCorps Grant Coordinator
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

•
for civil service employees whose positions evolve based on campus need.
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

Western Illinois University 2013
Distinguished Service Award, Council of
Academic Advisors - Advisor of the Month
Civil Service Employee of the Month
August 2013
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)






Bill Brewer, co-chair
Dr. Kristi Mindrup, co-chair
Andrea Allison, Quad Cities
Dr. Suzanne Bailey, Law
Enforcement and Justice
Administration
Amanda Bergeson, WQPT




Chris Brown, Quad Cities 
Karin Chouinard, Quad Cities
Webmaster
Christopher David, Quad Cities
Technology
Tom Finley, Library



 Dr. Debbie Lee, Curriculum and
Instruction

Dr. Charles Lydeard, Biological
Sciences
Dr. Jim Patterson, College of
Business and Technology
Lois Retherford, Quad Cities



Dan Romano, University
Technology

Alison Shook, Quad Cities 
Dr. Erskine Smith, College of
Education and Human Services
Dr. Jeanette Thomas, Biology
Dr. Tammy Werner, Sociology
Steve Whan, Quad Cities
Facilities
Curtis Williams, Quad Cities
Student Affairs
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Plan for expansion of WIU-Quad Cities to Riverfront Phases II and III
(Goal 5, Action 4)

• April: Phase II Open House
• June: Focus groups for science labs,
Counselor Education, WQPT, and space zoning open sessions
• August: Library focus group; Space zone input sessions (4)
• October: Campus spaces focus group (4)
• November: Student Affairs focus group, office spaces input session (2), Curriculum and Instruction storage assessment
• December: Science planning session
• January: Faculty and staff office selection process
• February/March: Faculty/staff office layout selection, office computer selection
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Plan for expansion of WIU-Quad Cities to Riverfront Phases II and III
(Goal 5, Action 4)

• Boys and Girls Club
• Daughters of the Nile
• Davenport West High School
Tennis Coach
• Dress for Success Quad Cities
• Girl Scouts of Eastern Iowa and Western
• Humility of Mary Board
• Logan Elementary – PTA
President
• Pleasant Valley High School
Track Coach
• Quad Citians Affirming
Diversity Board
• Quad Cities Minority
Partnership Board
• Quad Cities Pridefest
• Quad Cities Scholars Board
• Riverssance Art Festival
• United Neighbors
• United Way Quad Cities
• Venus Envy Quad Cities –
Women in Art
• Women’s Connection
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

Kristi Mindrup continues to serve and network on behalf of WIU and the Quad Cities campus within the following professional organizations:
• ACPA, Directorate member for the Commission for Commuter and Adult Student Learners
• Council for Advancement of
Standards in Higher Education,
Board of Directors
• Illinois Association for
Institutional Research, AIR/IAIR
Liaison
• National Clearinghouse for
Commuter Programs, NCCP
Director
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

Promoting STEM for K-12 students through community based initiatives
Women’s Math and Science
Conference in April
Coordinating with local Universities to establish Math and Science Program for minority high school students
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the academic mission at WIU-Quad Cities.
(Higher Values in Higher Education, Goal 2)

Kenny Wheeler, Curtis Williams, and Audrey Adamson increased activity with ISPA
Audrey Adamson served on ISPA committee that brought the annual conference to Davenport, which was attended by 83 individuals from 14 different institutions.
Audrey Adamson will serve for the next three years as directorate member to the Commission for Commuter and Adult Student Learners with ACPA.
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase opportunities for professional development and community engagement for staff.

Community College Partnership Status
2012-2013 Community Colleges
BHC
EICC
Highland
Illinois Valley
Kirkwood
Rock Valley
Southeastern Iowa
Sauk Valley
2+2
Complete
Complete
Planned
Planned
Complete
Planned
In Progress
Complete
Linkages
Complete
Complete
Planned
Planned
Planned
Planned
In Progress
Complete
Reverse
Transfer
Complete
Complete
Planned
Planned
Planned
Planned
In Progress
In Progress
Honor's
Contacted
Complete
Planned
Planned
Planned
Planned
Contacted
Contacted
Program
Articulation
Complete
Complete
Planned
Planned
Complete
Planned
In Progress
In Progress
Student
Affairs Networking
Complete
Complete
Planned
Planned
Complete
Planned
Contacted
In Progress
Complete
Complete
Planned
Planned
Complete
Planned
In Progress
Complete
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

Community College Partnership Status
2013-2014 Community Colleges
BHC
EICC
Highland
Illinois Valley
Kirkwood
Rock Valley
Southeastern Iowa
Sauk Valley
2+2 Linkages
Reverse
Transfer Honor's
Program
Articulation
Student
Affairs Networking
Complete Complete Complete Contacted Complete Complete Complete
Complete Complete Complete Complete Complete Complete Complete
In Progress In Progress In Progress Complete In Progress In Progress In Progress
In Progress
Complete
In Progress
In Progress
Planned
In Progress
In Progress
Planned
In Progress
Contacted
Contacted
Contacted
In Progress
In Progress
In Progress
Complete Complete Complete
In Progress
In Progress
In Progress
Contacted Contacted Contacted Contacted Contacted Contacted Contacted
Complete Complete In Progress Contacted Complete Complete Complete
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

College and University Partnership Status
2012-2013 4-year Colleges and Universities
Augustana College
Cornell College
Illinois Weslyan University
Knox College
Loras College
Luther College
Monmouth College
Trinity College of Nursing
Wartburg College
Curriculum Pathway Student Affairs
Planned Planned
Planned
Planned
Complete
Contacted
Planned
Planned
Planned
Contacted
N/A
Planned
Planned
Planned
Planned
Planned
In Progress
Planned
Networking
Complete
Complete
Complete
Planned
Planned
Planned
Planned
Complete
Planned
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

College and University Partnership Status
2013-2014 4-year Colleges and Universities
Augustana College
Cornell College
Illinois Weslyan University
Knox College
Loras College
Luther College
Monmouth College
Trinity College of Nursing
Wartburg College
Curriculum Pathway Student Affairs
Planned
In Progress
Planned
Complete
Contacted
Planned
Planned
Planned
Contacted
X
In Progress
Contacted
Planned
Planned
Planned
Planned
In Progress
In Progress
Networking
Complete
Complete
Complete
Planned
Planned
Planned
Planned
Complete
Complete
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.
(Higher Values in Higher Education, Goal 5, Action 3f)

• Advisement
• Degree guides
• General education
• Financial aid
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at
WIU-Quad Cities. (Higher Values in Higher Education, Goal 5, Action 3)

WIU-QC continues to coordinate course and facilities scheduling across all colleges.
• Associate Dean Jim Schmidt
• Associate Dean Sharon Evans
• Assistant Dean Jim Patterson
• Assistant Dean Lloyd Kilmer
• Dr. Kristi Mindrup
• Curtis Williams
• Lois Retherford
• Advising Team
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the academic mission at WIU-Quad Cities.
(Higher Values in Higher Education, Goal 2)

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the academic mission at WIU-Quad Cities.
(Higher Values in Higher Education, Goal 2)
Program Expansion
Feasibility of new majors, minors, and options in the Quad
Cities for History, Biology,
Foreign Languages, and Creative
Writing.
Implementation meetings occurred for the integrated
MBA, history, bilingual education, Spanish, and nursing.
The Testing Center added capability to offer COMPASS and language proficiency exams this
Fall semester.

Staff collaborated to host events that support academic programs.
CBT “Night of Networking”
Hosted by: Audrey Adamson and Jean Kenney
24 students, 3 employers, 5 WIU-Quad Cities staff, and 22 NAPM-QC members participated in the event.
Sustainability Share Fair
Hosted by: Alison Shook
50 students and 12 sustainability-focused business, organizations, and agencies.
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the academic mission at WIU-Quad Cities.
(Higher Values in Higher Education, Goal 2)

More Classes
2005-2014
350
300
250
200
150
100
50
0
Fall Spring
240 247
293 289
263 275
288
107 98
97
222
244 280
288 284 272 278 288
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the academic mission at WIU-Quad Cities.
(Higher Values in Higher Education, Goal 2)

More Students in Online Sections
500
400
300
200
100
0
Fall Spring
259
297
240
354
395
445
2010/2011 2011/2012 2012/2013
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the academic mission at WIU-Quad Cities.
(Higher Values in Higher Education, Goal 2)

More Students
From Iowa Counties
200
150
100
50
0
400
350
300
250
Undergraduate
Graduate
207
176
216
183
267
166
337
161
Fall 2010 Fall 2011 Fall 2012 Fall 2013
ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2014 Goal: Support the academic mission at WIU-Quad Cities.
(Higher Values in Higher Education, Goal 2)

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2015 Goals
•
Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus. (Higher Values in Higher Education, Goal 5, Action 3f)
•
Plan for the expansion of WIU-Quad Cities to Riverfront
Phases II and III
•
Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-
Quad Cities.
•
Support the academic mission at WIU-Quad Cities.

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING
FY2015 Budget Requests
None

QUAD CITIES ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goals
• Recruit new students to WIU-Quad Cities and assist with recruitment for
Macomb.
• Increase student retention through intentional academic advising and student support services.
• Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement .
• Maintain a current, accurate, accessible and innovative web presence to enhance efforts to recruit, retain, and engage students, faculty, staff, and the community.
• Increase opportunities for professional development and community engagement for staff.
• Identify and utilize technology to create efficient and effective delivery of student services.
• Hire an Assistant Director Student Services focused on student retention, academic support, and personal well-being.

New Student Orientation
Increase in participation to
128 students for the Fall 2013 term
Revamped thanks to…
Curtis Williams
Audrey Adamson
Alex Hall
Kenny Wheeler
Jacquelyn Holan
Kim Moreno
Alex Wenger
Ashley Wilkinson
Admissions Team
• Guys In Ties Comedy Team from Comedy Sportz
• Lunch with faculty, staff, and students
• Additional NSO dates
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Quad Cities Financial Aid
Alex Hall, Financial Aid Advisor, increased outreach to the campus and the local community.
• ISAC financial aid presentations to local high schools
• Designed a new financial aid presentation for graduate students
• Offered financial aid sessions at Scott Community College
• Redesigned the scholarship website
• Designed a new financial aid information sheet
• Simplified the short-term loan process
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

2009
2010
2011
2012
Fall-to-Fall
78.6%
73.3%
75.8%
75.8%
WIU-Quad Cities
Fall-to-Fall
Undergraduate Retention
WIU-QC Fall-to-Fall retention for undergraduates has remained constant
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

Early advisement and registration
• Pre-advising appointments increased 17% in Spring 2014
(from 307 in Spring 2013 to
360 in Spring 2014)
• Equipped with data provided by Lindsay Fender and others,
Academic Advising was able to work with students via telephone, e-mail, or strategic mail communication to remove billing, grades, and personal issue roadblocks.
• Community college on-site advising days - meet with approximately 40 students each semester
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.
.

Curtis Williams continued to provide academic advisement to
Linkages and Honors Cohort students.
Spring Summer Fall
2011
2012
NA
153
NA
21
137
48
2013 99 280 321
Table 4
Number of Linkages Advising Appointments Fall 2011-Spring 2013
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.
.

UNIV 100
• First Year Experience initiative
• Instructors - Curtis
Williams and Audrey
Adamson
• Quad Cities sections increased from 12 to 24 students per section.
Study Abroad
The number of Quad Cities students participating in
Study Abroad grew 25% compared to Spring 2013.
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

Curtis Williams in collaboration with United Neighbors and the Davenport School District, received a $10,000 grant from the United States Tennis Association to operate a math and science program at Jefferson
Elementary School.
Curtis Williams also worked with Gary Rowe to secure a
$5,000 grant to help support Quad Cities students engaged in unpaid internships.
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

CORE@WIUQC Pilot Program
• Visited with U of Iowa about “Guided Reflection on Work” (GROW) program , a mentor program designed to foster success for on-campus student employees.
• Modified and Developed the CORE@WIUQC pilot program
• Designed to facilitate mentoring connections between students and their supervisors about their on-campus employment and how the experience relates to classes and career goals
• More than 20 students employees in Academic
Advising and Student Affairs, Instructional
Services, and Quad Cities Technology are participating in CORE@WIUQC.
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

Audrey Adamson - Assistant Director, Quad Cities Student Services
• Fall 2013 Career Fair increased employer participation by 50%, and student participation by 33%.
• Participants included 31 companies and 136 students
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

The following employers participated in the 2013 fair:
Caterpillar Inc.
Cintas Corporation
Cobham Mission Systems
Crippen, Reid & Bowen,
L.L.C.
Fastenal
Federal Bureau of
Investigation
Group O
Health Markets - Insphere
Illinois Department of
Transportation
John Deere
KJWW Engineering
Consultants
MaryKay
Mass Mutual
McGladrey
Modern Woodmen of
America
Northwestern Mutual
Olympic Steel
Primerica
QPS Employment Group
R.I.A. Federal Credit Union
Robert Half
International
Sedona Technologies
Shared I.T Inc.
State Farm Agency
Trinity Logistics
University of Illinois
Springfield - Graduate
Intern Programs
UPS
Volt Workforce Solutions
Von Maur
WIU-QC School of Graduate
Studies
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

• Offered 23 workshops with
127 students in attendance
• Offered 12 in-class presentations
• Held 132 individual appointments
• Provides resources and consultation to students for resume writing
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

• Co-hosted the Bi-State Diversity Conference for students with disabilities - Nearly 50 students attended the conference in 2013.
• Meets monthly with the WIU Americans with Disabilities
Act Committee.
• Serves growing number of students from 15 in Fall 2012 to 29 in Fall 2013.
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

Cultural and academic-focused student organizations
• 320 students participated in 24 student organizations
• New student organizations
• Criminal Justice Society
• Academic Club for Engineering
• Student Veterans Organization
• UNITY
Student Affairs team members that serve as advisors and mentors
• IDEAS – Audrey Adamson
• SOE – Scott Brouette
• Toastmasters – Kenny Wheeler
• UNITY – Jacquelyn Holan
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

Veterans’ Appreciation Week
• New event to honor Veterans
• Veterans Appreciation Breakfast on November 11 th
• More than 70 individuals attended the event, including student veterans, their families, and several faculty and staff.
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

Create welcoming environment for the commuter student population
Food Vendors
• Cup of Jo
• The Bakery
• Olive Tree Café
• GiLanella’s Pizza
• Qdoba Mexican Grill
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Increase student retention through intentional academic advising and student support services.

Web Development
• Develops web content for Admissions, areas in Academic Affairs, and other areas to ensure up-to-date content
• Trains new users on Content Management
System (CMS)
• Collaborates with Director of Marketing
Tami Seitz to integrate the campus and university marketing plan into web and signage content and appearance
Since January 2013…
• 4 WIU-QC web pages hold spots in the top 10 hits on University web pages
• 8 WIU-QC web pages hold spots in the top 50 hits on University web pages
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Maintain a current, accurate, accessible and innovative web presence to enhance efforts to recruit, retain, and engage students, faculty, staff, and the community.

Utilizing technology to improve student services
QC Student Affairs began processing parking permits locally
Career Services
• Online employer registration form that automatically updates a site where students can view up-to-date list of participating employers with links to each company’s web page.
• Increased utilization of eRecruiting for students to search for positions and schedule on-campus interviews
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Identify and utilize technology to create efficient and effective delivery of student services.

Although a new staff position within student affairs was not created, many student affairs staff stepped forward to provide leadership in the following areas.
• Audrey Adamson – IDEAS adviser, hosted the Student Success Series, implemented CORE@WIU-Quad Cities, co-planned and implemented the
Fall Graduation Celebration, and served as on-site contact to refer students and employers to internships
• Emily Pitz – Provides academic advising support by following up with new and current students to schedule advising appointments
• Temia Rice – Expanded testing to include COMPASS and foreign language proficiency exams, Serves as ALAS adviser, processes transactions and maintains inventory for the QC Bookstore Annex
• Kenny Wheeler – Toastmasters adviser
ACADEMIC ADVISING AND STUDENT AFFAIRS
FY2014 Goal: Hire an Assistant Director Student Services focused on student retention, academic support, and personal well-being.

Academic Advising and Student Affairs
FY2015 Goals
• Recruit new students to WIU-Quad Cities and assist with recruitment for
Macomb.
• Increase student retention through intentional academic advising and student support services.
• Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement .
• Maintain a current, accurate, accessible and innovative web presence to enhance efforts to recruit, retain, and engage students, faculty, staff, and the community.
• Increase opportunities for professional development and community engagement for staff.

FY2015 Budget Requests
$5,000 (One-time)
Regional and national attendance and participation at professional conferences and workshops.

Academic Advising and Student Affairs
FY2015 Budget Requests
$65,000 (Continuous) Staffing and Professional Development
$15,000 Sustained additional duties for Associate Director/Director
• Oversee day-to-day operations of Academic Advising and Student Affairs
• Engage in course articulation to formulate degree plans in collaboration with
Quad Cities and Academic Affairs.
• Provide academic adviser training and coordination between advisers
(communication about majors/minors, student change in major), coordinate between Quad Cities staff and Macomb-based advising centers, provide communication and updates about advising to Assistant Deans and academic advisers.
• Form partnerships and engage in special programming with Quad Cities partners such as United Neighbors, STEM initiatives, Moline School District, and more.
• Implement linkages agreements and school district dual enrollment agreements.
• Contribute to scholarship development and grant writing.
• Continue current duties that include leadership for day-to-day operation of
Academic Advising and Student Affairs; employee hiring, training, supervision, and evaluation; billings and receivables administration; student activities; and student affairs budget oversight.

Academic Advising and Student Affairs
FY2015 Budget Requests
$65,000 (Continuous) Staffing and Professional Development
$8,000 Sustained additional duties for Assistant Director/Associate Director
• Develop, provide Quad Cities leadership for, and collaborate with
Macomb on the development of First Year Experience, Transfer
Experience, and coordination of UNIV 100 sections.
• Serve as Quad Cities-based internship portal to refer area employers to Macomb-based departments and coordinators.
• Coordinate and infuse mentoring into campus wide programs and services, assess program effectiveness.
• Implement the CORE@WIU-Quad Cities, including program assessment.

Academic Advising and Student Affairs
FY2015 Budget Requests
$65,000 (Continuous) Staffing and Professional Development
$42,000 Assistant Director, Retention and Student Affairs (New position to enhance depth and outreach of Associate Director/Director of Student Affairs, and transition 20 hours per week of advising appointments and additional responsibilities)
• Provide academic and social guidance to 100-300 linkages, honor’s, premajor, and undeclared first year students. Transition students to major advisers.
• Coordinate registration, degree planning, financial aid and other services between partnering linkages and transfer institutions.
• Coordinate academic support including time management, peer tutoring, and links to academic tutoring, centers (i.e. Writing Center, Accounting tutoring), and workshop resources. Evaluate academic support needs and make recommendations to establish new support, and referrals to oncampus or community resources depending on student needs.
• Identify and develop population-specific programs and resources, such as veterans.
• Identify and implement surveys and other instruments designed to assess and predict student success and challenges.

Instructional Services
FY2014 Goals
• Continue to provide faculty and college instructional support.
• Engage in professional development opportunities.
• Foster communication and collaboration across departments, buildings, and campuses.

Instructional Services
FY2014 Accomplishments
The team works together to assist faculty with materials and document preparation, communication and mailing, and through support and operation of campus mail and copy centers.
Alison Shook provided leadership for the area of instructional services by continuing to engage the team in ongoing communication and planning.
The team welcomed Liz Eckman to the new role of Office Support
Assistant to provide support for
COEHS.
Instructional Services
FY2014: Continue to provide faculty and college instructional support.

Course Evaluations
Proctored Exams
Spring 2013 Summer 2013 Fall 2013
176
511
19
241
158
567
Vehicle
Reservations 208 99
The IAS team coordinates course evaluations, vehicle reservations, and proctored exams.
166
Instructional Services
FY2014: Continue to provide faculty and college instructional support.

Staff engaged in these professional development opportunities:
• Administrative Professionals training with Quad Cities
Professional Development Network (Alison Shook, Janet Wilson, and Lois Retherford)
• Professional Supervisor Certification with Quad Cities
Professional Development Network (Lois Retherford)
• Microsoft Word and Excel with Quad Cities Professional
Development Network (Liz Eckman)
• Pursuing Master of Arts in Museum Studies (Liz Eckman)
• English as a Second Language Workshop hosted by World Relief
(Liz Eckman)
Instructional Services
FY2014: Engage in professional development opportunities .

The Instructional Services team provides communication between Riverfront and 60 th Street buildings to ensure operational efficiency and reliable service.
Communication ensures timely delivery of materials, reliable coordination for coverage of 473 faculty evaluations in 2013, and a friendly and informed presence at welcome areas in both buildings.
Instructional Services
FY2014: Foster Communication and collaboration across departments, building, and campuses.

Instructional Services
FY2015 Goals
• Work as a unit to maintain connectedness, plan for operational changes, and examine opportunities to increase efficiency during transition to
Riverfront Phase II.
• Work with Human Resources, Civil Service Employee Council, and other
Macomb-based offices to identify opportunities to enhance opportunities, workflow, and hiring practices for current and prospective civil service staff.
• Provide excellent instructional support for faculty across colleges and departments.
• Examine ways to increase sustainability and decrease paper use and photocopying.
• Provide training on various new office operations for faculty and staff in
Phase II.
• Engage in professional development opportunities.

Instructional Services
FY2015 Budget Requests
$24,000 Staffing
$24,000 Faculty Support and phase II operations support
(mail/delivery coordination, faculty/staff supplies, copy center management, DPS coordination)

Quad Cities Technology
FY2014 Goals
• Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation.
• Complete the following infrastructure projects. (Higher Values in Higher
Education, Goal 1, Action 3)
• Support campus learning and workspaces . (Higher Values in Higher
Education, Goal 2, Action 3B)
• Complete the following goals aimed at increasing operational and QC
Technology Team efficiency and effectiveness
• Provide opportunities for technology staff professional development.
(Higher Values in Higher Education, Goal 1, Action 2d; and Goal 5, Action
1l)

Quad Cities Technology
FY2014 Accomplishments
Provides technology services, planning, installation, innovation, and ongoing user support for:
• 29 WIU-Quad Cities classrooms
• 3 instructional computer labs
• 2 student computer labs
• 1 engineering computer lab
• 5 conference rooms
• 4 engineering specific laboratories
• WIU’s WQPT-TV operations
• various community events held at QC Campus spaces

Quad Cities Technology
• Quad Cities Technology, facilities staff and WIU uTech administration met with ICN and Central Management Systems (Springfield) network administration and engineers to plan for the relocation of the ICN Point of Presence (POP) to
Riverfront Phase II.
• ICN increased WIU-Quad Cities bandwidth allocation to 234 MBPS with no increase to monthly costs.
• Additional enhanced computing capacity , virtual servers, network storage, remote engineering lab access and expanded wireless capabilities for BYODs (bring your own devices) were also included in Phase II plans.
• Quad Cities Technology successfully tested and implemented Distributed File
Services (DFS) replication between Riverfront and Macomb Campuses. In case of server failure on one campus, users will maintain access to data replicated on servers at the other campus.
Quad Cities Technology
FY2014: Complete the following infrastructure projects. (Higher Values in Higher Education, Goal 1, Action 3)

Successful completion of Riverfront
Campus Phase I
Quad Cities Technology continues to actively participate in all facets of
Riverfront Campus Phase II planning and design.
Coordinating and streamlining infrastructure and technology procurement, Quad Cities Technology participates in the Phase II QC Facilities
Implementation Team II, and the QC
Technology Sub-Committee.
Quad Cities Technology
FY2014: Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

Preparing for Phase II
Quad Cities Technology initiated and continues to explore:
• Digital signage
• Secure wireless connectivity to incorporate use of personal devices with existing classroom technology
• Departmental and discipline specific technology requirements – focus groups
Quad Cities Technology
FY2014: Support campus learning and workspaces. (Higher Values in Higher Education, Goal 2, Action 3B)

Meeting operational and academic technology needs
Help Desk
Technology support extension 62294 e-mail at qc-helpdesk@wiu.edu
Monday-Saturday
63 hours at the 60 th Street building
60 hours at Riverfront Hall (increased from 57)
Video Conference Classes
QC Technology staff will also continue to hire and provides facilitators to assist faculty with various video conference classes.
VoIP Telephone System
Continues to provide faculty and staff user training and orientation
Quad Cities Technology
FY 2014: Complete the following goals aimed at increasing operational and QC Technology Team efficiency and effectiveness .

Online Room Reservations
• Lois Retherford and Karin Chouinard
• new online room reservation form
• available to external stakeholders who hold meetings on campus
Intranet Support Staff Page
Web-portal maintained by Lois Retherford
• classroom schedules
• final exam schedules
• faculty/staff directory
• adjunct lists
Quad Cities Technology
FY 2014: Complete the following goals aimed at increasing operational and QC Technology Team efficiency and effectiveness .

Professional Development
• Christopher David is scheduled to begin Information Technology Infrastructure
Library training as the university moves towards implementation of standards on
IT Governance . Christopher David also continues to work on upgrading his
Microsoft Windows Server and VM Ware certifications.
• Andrea Allison continues to work on Windows 7 and Mac OS X Platforms training .
• Michael Weinrich continues to further his training and certifications on programming and configuring AMX touch-screen technology .
• Paul Finley continues to work on Cisco Certification at Blackhawk College .
• Jonathan McKenna is enrolled in Western Illinois University and is currently working on a Bachelor of Arts Degree in General Studies at WIU. Funds permitting, Mr. McKenna will also be starting his AMX installer and programmer training.
Quad Cities Technology
FY 2014: Provide opportunities for technology staff professional development.
(Higher Values in Higher Education, Goal 1, Action 2d; and Goal 5, Action 1l)

Training and Development for Faculty and Staff
• Michael Weinrich provides training each semester to new faculty.
• Andrea Allison and Lois Retherford provide MVS training for faculty, new academic advisors, and support staff.
Quad Cities Technology
FY 2014: Provide opportunities for technology staff professional development.
(Higher Values in Higher Education, Goal 1, Action 2d; and Goal 5, Action 1l)

Quad Cities Technology
FY2015 Goals
• Actively participate in Riverfront Campus Phase II completion and
Phase III planning and programming .
• Complete Riverfront Phase II infrastructure projects, and continue to ensure a reliable, secure, and effective infrastructure campus wide in the Quad Cities. (Higher Values in Higher Education, Goal 1,
Action 3)
• Support campus learning and work spaces . (Higher Values in
Higher Education, Goal 2, Action 3B)
• Increase QC Technology Team efficiency and effectiveness.
• Provide opportunities for technology staff professional development. (Higher Values in Higher Education, Goal 1, Action
2d; and Goal 5, Action 1l)

Quad Cities Technology
FY2015 Budget Requests
$15,725 Staffing and Professional Development
• $10,725 (Continuous) Multi-Purpose Lab/Help Desk student employees (20 hours/week)
• $5,000 (One-Time) Online and classroom based professional development for 5 Technologists

Looking forward to the future…