Aircraft Remanufacturing Process Improvement Analysis by Michael J. Cuppernull B.S., Civil Environmental Engineering Clarkson University 1979 Submitted to the Systems Design and Management Program in Partial Fulfillment of the Requirements of the Degree of Master of Science in System Design and Management at the Massachusetts Institute of technology February 2000 0 1999 Michael J. Cuppernull All Rights Reserved The author hereby grants to MIT permission to reproduce and distribute publicly paper and electronic copies of this thesis document in whole or in rnart. of.Author...................... Signature Signature of A uthor .......................................................,r............... / ... ................. Systems Desigif and Management Fellow December 13, 1999 C ertified by............................................................ . Senior Lecturer, Aeronautics and Astronautics Accepted by................................. i ftomas A. Kochan LFM / SDM Co-Director George M. -Bunker Professor of Management ......................... Paul Lagace LFM / SDM Co-Director Professor of Aeronautics & Astronautics and Engineering Systems A ccepted by............... . MASSACHUSETTS INSTITUTE OF TECHNOLOGY 1 JAN 2 0 W LIBRARIES E I ER Remanufacturing Process Improvement Analysis by Michael J. Cuppernull Submitted to the Systems Design and Management Program on December 13, 1999 in Partial Fulfillment of the Requirements of the Degree of Master of Science in Engineering and Management Abstract Due to the high cost of replacement, the U.S. Department of Defense carries out remanufacturing programs to extend the life of the major systems as an alternative to new procurement. The development of such a program is an exercise in defining value in a complex decision making environment. This process offers opportunities to develop insight into the relationship between organizational decision making and the resulting definition of value. An analysis of the decision making process is developed to show the definition of a efficient, or "lean" manufacturing program is one that considers both economic efficiency and the needs and influence of the multiple organizations involved and integrates them in a manner that creates value or minimizes waste for the customer. A systematic decision making or planning approach is proposed and utilized that combines sequential decision tree analysis with elements of strategic planning to quickly differentiate important but predictable issues from strategically significant issues that warrant more detailed analysis. This allows the focus of limited resources as are typically available early in the planning process on important questions whose outcome is not obvious. As this analysis is developed a more detailed set of questions can be examined in a similar manner. An analysis of past remanufacturing programs and the issues they encountered is developed to identify a range of alternate approaches. The involved organizations needs, decision making authority, and influences are defined to identify the important programmatic issues in the context of the organizations involved. Multiple remanufacturing alternatives are analyzed to define a economically and politically efficient combination of public and private industrial facilities. An assessment of the affected decision making organizations expected reaction to the proposed approach is developed to predict its likelihood of acceptance. Thesis Supervisor: Joyce Warmkessel Title: Senior Lecturer, Aeronautics and Astronautics 2 Acknowledgements This thesis would not have been possible without the support of my family, friends, coworkers, Sikorsky Aircraft, my SDM classmates and the MIT faculty associated with the SDM program. I would like to provide specific thanks to a few people who have made an exceptional difference in my ability to complete the program and this thesis. First I would like to thank my wife Jane and children Catherine, Patrick, Ryan, and Michael for their support and perseverance, and love throughout the last several years. I will be grateful to be able to turn more of my attention back to you in the New Year. I would also like to thank Doug Halley and Ken Rosen who encouraged me to pursue the SDM program and supported me throughout it. From the SDM program I would like to thank all those who have contributed to getting the program off the ground and truly doing something new in the education field. I especially would like to acknowledge the contributions of Tom Magnanti and Tom Kochan whose vision for crossing the borders of engineering and management education is at the root of the program. Finally, I would most especially like to thank and acknowledge the contributions of my thesis advisor, Joyce Warmkessel, who has provided consistently insightful and always useful guidance on the direction and content of my thesis. Biographical Note The author is currently a program manager at Sikorsky Aircraft, United Technologies Corporation for the U.S. Army BLACK HAWK modernization program. His current responsibilities include developing a program to overhaul and upgrade the Army UH-60 BLACK HAWK helicopter fleet, the largest helicopter fleet in U.S. inventory. In past assignments at Sikorsky he worked on a variety of projects in the Advanced Design and Business Development group for all branches of the U.S. Military and a variety and foreign customers. Prior to Sikorsky he worked for the Boeing Commercial Airplane Company in Seattle primarily on the 737-300 CFM56 engine integration. The author graduated from Clarkson University with a B.S. in Civil and Environmental Engineering in 1979 and is currently pursuing a Masters of Science in the Systems Design and Management Program at MIT. 3 Table of Contents Chapter 1 - Introduction ............................................................................................... 8 Im pact of Aging System s..................................................................................................8 Rem anufacturing Rationale ............................................................................................. 9 UH-60 BLACK HAW K ............................................................................................... 10 Scope of UH-60 Rem anufacturing Program .................................................................. 10 Organizational Decision Making 10 ....................................... Study Approach ................................................................................................................. 12 Chapter 2 Sikorsky UH-60 BLACK HAWK Program ................................................ 14 Sikorsky History ................................................................................................................ 14 Current M arket Conditions ............................................................................................. 15 Arm y Aviation ................................................................................................................... 16 UH-60 Program .................................................................................................................. 16 UH-60L Model...................................................................................................................17 Arm y Aviation M odernization Plan................................................................................ 18 Construction of M ajor Components................................................................................ 19 Future Plans / Rem anufacturing Integration .................................................................. 20 Chapter 3 Analysis of Remanufacturing Requirements .......................................... 21 Program Goals ................................................................................................................... 21 Related Trends and Opportunities ................................................................................. 26 Technical Requirem ents................................................................................................ 27 Chapter 4 O rganizational Interests and Influences...................................................29 Organizational Decision M aking .................................................................................... 29 Government Agencies and Decision Making Responsibilities......................................30 Congress.............................................................................................................................30 Department of Defense and Department of the Army Leadership ............................... 4 33 Material Developer (Program Management Office - PMO)....................35 Corpus Christi Arm y Depot (CCAD)........................................................................... 37 Prim e Contractor (Sikorsky)......................................................................................... 39 Chapter 5 O rganizational Decision M aking.............................................................. 45 Organizational Decision M aking Analysis .................................................................... 45 Impact on End User N eeds............................................................................................ 46 Organizational Decision M aking Analysis Approach .................................................. 46 BLACK HAWK Rem anufacturing Analysis.....................................................................48 Need for Program ............................................................................................................... 50 Funding Alternatives.......................................................................................................51 Sole Source Acquisition................................................................................................ 52 DoD Support for Sikorsky and Depot Long Term Goals .................................................. 53 Technical Requirements, Configuration, Development and Test, and Logistics Plan Definition...........................................................................................................................54 Rem anufacturing Analysis..............................................................................................55 Chapter 6 Analysis of Remanufacturing Alternatives ............................................. 58 Introduction........................................................................................................................58 Other Remanufacturing Program Approaches...................................................................61 BLACK HAW K Remanufacturing Alternatives ............................................................... 63 User Value Impact ........................................................................................................ 65 Manufacturing Task Allocation Decision Analysis....................................................... 67 Decision Variables ............................................................................................................. 68 Plant Capacity .................................................................................................................... 68 Political and Financial Considerations............................................................................72 Final Assembly, Hanger Operations, Delivery ............................................................. 73 Labor Costs ........................................................................................................................ 76 Increasing User Value - Cost Reduction To Meet Additional Requirements................77 Overhaul and Procurem ent Funding Accounts ............................................................. 5 79 CCAD H-60 O CM/RECAP Plan.......................................................................................79 Organizational A lignm ent.............................................................................................. 81 Reduction of Sikorsky Costs......................................................................................... 82 Schedule ............................................................................................................................. 84 Public-Private Partnership ............................................................................................. 85 Shipping Im pact ................................................................................................................. 86 Facility Strengths and Weaknesses................................................................................ 88 V irtual Prim e V endor ........................................................................................................ 90 Recom m endation ............................................................................................................... 90 Strategic Organizational Interests .................................................................................. 91 Chapter 7 Sum m ary .................................................................................................... 95 Bibliography ..................................................................................................................... 97 A ppendix...........................................................................................................................99 SH -60R Rem anufacture Program ...................................................................................... 99 CCAD Role in A H -64 Rem anufacturing ......................................................................... 101 6 List Of Figures 9 Figure 1 DoD Weapons Systems Operating and Support Cost Vicious Circle ............... Figure 2 Sikorsky Major Medium Lift Production Quantities.......................................15 Figure 3 Remanufacturing Savings versus New Production ........................................ 23 Figure 4 Remanufacturing Value Defined In Terms of Impact on User Operations.........24 Figure 5 Induction Time Impact on Aircraft Availability..............................................25 Figure 6 UH-60L+ Requirements Growth Summary .................................................... 28 Figure 7 Sikorsky Strategic Manufacturing Task Analysis ........................................... 43 Figure 8 Organizational Decision Making Analysis Approach....................................48 Figure 9 Initial Remanufacturing Decision Tree .......................................................... 49 Figure 10 Major Decision Alignment with Impacted Organizations Interests ............. 57 Figure 11 Other Programs Remanufacturing Task Allocation Summary......................62 Figure 12 Remanufacturing Facilities Alternatives and Their Capabilities..................64 Figure 13 Aircraft Flow Alternatives............................................................................. 66 Figure 14 Plant C apacity................................................................................................ 69 Figure 15 Baseline UH-60L+ Flow and Facility Choices ............................................. 71 Figure 16 UH-60L+ Plant Capacity Summary ............................................................. 74 Figure 17 UH-60L+ Plant Capacity Impact - Weighted Average ................................ 75 Figure 18 Labor Cost Com parison................................................................................ 77 Figure 19 Cost versus Requirements Alternatives.........................................................78 Figure 20 Benefits of Combined OMA and APA Account Funding............................81 Figure 21 Impact of Lower Cost Disassembly Labor vs Target .................................... 83 Figure 22 Shipping Decision Tree and Resulting Issues ............................................... 88 Figure 23 Manufacturing Allocation Trade Summary..................................................91 Figure 24 Manufacturing Issues and Likely Positions of Interested Organizations .......... 94 7 Chapter 1 - Introduction Due to the high cost of new aircraft procurement, the U.S. Department of Defense carries out remanufacturing programs designed to extend the life of the aircraft for up to thirty years as an alternative to new aircraft production. The larger remanufacturing programs can last over a decade and cost billions of dollars. The United States Army has begun planning such a program to extend the life of its 1600 aircraft UH-60 BLACK HAWK helicopter fleet, the largest fleet of helicopters in the Department of Defense inventory. The development of the remanufacturing plan for such a program is an exercise in defining value in a complex decision making environment. This process offers opportunities to develop insight into the relationship between organizational decision making and the definition of value. Impact of Aging Systems Figure 1 shows the cost impact of aging systems, which feeds on itself to the detriment of the DoD budget. The older a system gets, the higher the operating and support costs to maintain it, this prevents the money from being used to replace the system, increasing the average age, which compounds the problem. 8 Aging Weapons System Impact Increased System Age Decreased Procurement Budget Increased Operating And Support Costs Figure 1 DoD Weapons Systems Operating and Support Cost Vicious Circle Remanufacturing Rationale The Department of Defense attempts to break the aging chain by resetting the clock through remanufacturing programs. These programs restore the system to a nearly new condition sometimes referred to as zero timing the aircraft or system. This has generally been regarded as a cost-effective approach, particularly where the system still meets the users needs, no significant technology advance is available, or the service simply has higher priorities. 9 UH-60 BLACK HAWK The UH-60 BLACK HAWK fleet entered service in the Army in 1978 and the Army currently doesn't plan to begin replacing the aircraft until 2025. With approximately a twenty-year production program for the eventual replacement, the last BLACK HAWK can expect to be flying until almost 2050. Sikorsky, the manufacturer of the BLACK HAWK, has primarily been a producer of medium lift military helicopters like the H-60 for over forty years. The BLACK HAWK is the largest medium lift helicopter fleet in the world today and its remanufacture is one of Sikorsky's larger business opportunities. Scope of UH-60 Remanufacturing Program The cost and schedule of the program provides the rationale for developing an efficient remanufacturing process. The remanufacturing program is likely to last 20 years and requires billions of dollars due to the fleet size and the limitations of annual funding availability. The duration of the induction period for remanufacturing is also critical because the longer the induction time, the more aircraft required to support the necessary annual flow which results in fewer aircraft available to the Army for operations. Organizational Decision Making Recognizing the complexity of the governmental decision making process which inevitably must balance technical, cost, and political considerations this thesis attempts to develop a approach for defining decisions in terms of the affected organizations interests, 10 priorities, and influence. This thesis attempts to show the definition of a efficient, or "lean" manufacturing program is one that considers both the traditional economic analysis and the needs of the multiple organizations involved and integrates them in a manner that creates value or minimizes waste for the customer. The remanufacturing case study offers the opportunity to develop such a definition by analyzing several potential combinations of public and private remanufacturing alternatives and considering the interests and influence of Congress, the Departments of Defense, and other agencies involved in formulating a program plan to meet the end users needs. Oster refers to the concept of "bounded rationality" which simply stated means that decision makers do the best they can with the inevitable limits of information availability and their own information processing capabilities. The problems associated with bounded rationality become more severe as the size and complexity of the organization(s) involved grows. This happens in complex environments, such as the Department of Defense, primarily because participants in the planning process have different objectives and larger organizations inevitably have more participants. (Oster, S.M. Modern Competitive Analysis) Considering the decision making environment, the objective of the thesis is to develop a approach that results in a plan that is both economically efficient and has a high probability of being accepted by those organizations with the power to alter it. This minimization of both the program costs and the possibility of major redirection combines to provide a lean program development approach. 11 Study Approach Steiner identifies a five-step investment decision approach that has been generally followed in the development of the economic alternatives in this thesis. The first step is to identify the objectives, the second is to examine alternatives, the third is to predict the consequences of each alternative, the fourth is to identify the method of evaluation, and the fifth, finally is to make the decision. (Steiner, H.M. EngineeringEconomic Principles) The program objectives are identified in terms of the system end user or operators needs. To create value for the end user or customer of a system, the system or proposed improvements are considered from the point of view of eliminating or minimizing waste from the users operations. This thesis shows the requirements for the remanufactured BLACK HAWK helicopter can be traced to eliminating or minimizing inefficiencies in the end users maintenance and flying operations. The involved organizations, there needs, decision making authority, and influences are identified to frame the strategic issues requiring resolution. To address this political perspective a systematic decision making or strategic planning process was developed. This process for assessing the impact of major decisions on the affected organizations is utilized to develop a program approach that both meets the major needs of most organizations and provides a high likelihood of being adapted. This approach combines sequential decision tree analysis with elements of strategic planning. By aligning common interests where possible and analyzing the influence and authority of parties with conflicting interests we can predict what decisions will be rather straight forward 12 and what decisions require attention. This allows focus on areas that warrant more detailed analysis. Multiple remanufacturing alternatives are considered with the objective of minimizing the costs to the customer and the number of aircraft out of service and utilizing the existing expertise of the involved organizations. A recommended approach defines a costeffective mix of the Original Equipment Manufacture's facilities and the existing Army aviation depot that can be combined through a public-private partnership. 13 Chapter 2 Sikorsky UH-60 BLACK HAWK Program Sikorsky History Sikorsky began producing helicopters in 1942 and grew into the medium lift military utility transports that have made up the majority of its production volume for over forty years as shown below. Sikorsky's strategy for some time has been to focus on the medium lift (20,000 pound gross weight) military aircraft because it has been the most profitable segment of the helicopter business. Size or gross weight generally segments the civil and military markets with most civil helicopters falling below 10,000 pounds and most military helicopters above 20,000 pounds. Smaller commercial helicopters have fewer barriers to entry and are difficult to command a price that assures a high margin over the necessarily long life cycle of the product. The military market usually requires winning a significant up front competition but then offers a stable production environment for many years, often over a decade which has been the case for the UH-60 (or S-70 commercial designation) BLACK HAWK and the Navy variant the SEA HAWK. Larger "heavy lift" military helicopters provide solid long-term business as well but generally in much smaller quantities. This has the result of making the medium lift market the "knee of the curve" between high volume but unprofitable small commercial helicopters and high margin but small volume heavy lift helicopters. A brief summary of Sikorsky's production history is shown in the chart below. 14 2500 Q 2000. U a 1500 n t 1000. t Y 500. 0. 1942 1945 1946 1950 1955 1960 1974 R-4 R-6 S-51 S-55 S-58 S-61 S-70 Figure 2 Sikorsky Major Medium Lift Production Quantities vs 1st Flight or 1' Production date (not all data available for all models, not all Sikorsky models included) Current Market Conditions While the international market has considerable opportunities for growth particularly in the former Soviet Union and in Mainland China, the U.S. Department of Defense market has shrunk since the end of the Cold War. With the exception of the MV-22 tiltrotor DoD has few new start programs and is currently focusing on major remanufacturing programs to extend the life of current airframes for another twenty to thirty years. There are no plans that indicate any significant opportunities for substitute forms of transportation or a reduction in the dependency of the U.S. Military on vertical lift transportation given long term issues such as difficult terrain, land mines, shipboard 15 operations, and military search and rescue and medical evacuation requirements. Because of this trend Sikorsky has recognized that the key to retaining its leadership position in the military medium lift marketplace is the remanufacture of the current aircraft fleet over the next two decades to retain its critical technical and manufacturing skills. Army Aviation The U.S. Army operates the world's largest fleet of helicopters outside of Russia. Their current fleet consists of over 4,000 helicopters. The largest single type of helicopters within the fleet is the UH-60 BLACK HAWK of which they currently have over 1500 with requirements for an additional 300 or more aircraft. The BLACK HAWK has been used in almost all operations the United States Army has been involved with since the early 1980's including Grenada, Panama, Somalia, Dessert Storm, Yugoslavia, and recently East Timor. UH-60 Program In 1972 the Army awarded the Utility Tactical Transport Aircraft System (UTTAS) contract to Sikorsky to design and test a new troop transport helicopter to replace the UH1 "Huey" fleet. Sikorsky built three flying prototypes and a ground test article. The aircraft was designated the S-70 by Sikorsky (its commercial designation) and the YUH60A by the Army. The YUH-60A had its first flight on October 17, 1974. Two GENERAL ELECTRIC T700-GE-700 engines powered the aircraft. After a "fly off' 16 competition against the Boeing prototype the YUH-61A Sikorsky was awarded the production contract in 1976 and made the first production deliveries in 1978. UTTAS requirements for increased speed, payload, ballistic tolerance, crashworthiness, and reliability versus the UH- 1 resulted in the Army concluding that 15 UH-60 BLACK HAWK aircraft were more combat effective than 23 UH-1 Huey's. The Army subsequently reduced the basic aircraft company (squadron) size from twenty three to fifteen aircraft when the H-60 was fielded. Over the past twenty years, through a series of multi-year contracts, Sikorsky has delivered over 1500 BLACK HAWKs to the Army. Sikorsky has also delivered a variety of derivatives for all the other branches of the Department of Defense (DoD), the Coast Guard, Customs Service, Drug Enforcement Agency, and over twenty-five foreign countries. The President of the United States flies on a specially designed variant called the VH-60. UH-60L Model From 1978 until 1989 Sikorsky delivered over 900 UH-60A models. In 1989 the UH-60L replaced the UH-60A as the standard production configuration of the BLACK HAWK. The UH-60L contained an upgraded engine the T700-GE-701 C with 24% more power and an upgraded transmission that increased the allowable torque transmitted to the rotor system. It also added a Infrared Suppression system called the Hover Infrared Suppression System (HIRSS), strengthened flight control components, and several other 17 smaller changes. The changes resulted in a increase in maximum payload from about 1500 pounds at 4000 foot altitude on a 95 degree Fahrenheit day, the Army "hot and high" design conditions and an increase in maximum speed of about 12 knots. The increased effectiveness of the UH-60L configuration has been widely noted in the Army and the front line aviation companies have for some time demanded the more powerful UH-60L variant. Army Aviation Modernization Plan The Army Aviation Modernization Plan (AAMP) is published every year and provides a twenty five year look ahead at the future of Army aviation's major assets. The AAMP shows the Army plans to operate the H-60 fleet at it current size until 2025. This is due to both funding constraints and a general belief that the H-60 is still a effective troop transport and general utility aircraft for the Army mission. Assuming a twenty-year production run for the eventual replacement, currently called the Future Utility Rotorcraft (FUR), the last H-60 will be flying in the Army in at least 2045. Recognizing this fact and that the age of the oldest H-60s are already over twenty years old the Army has developed a modernization strategy that involves remanufacturing the UH-60A fleet into a modernized version of the UH-60L called the UH-60L+. The effectiveness increase of the UH-60L and the age and condition of the older UH60As has formed the basis for the first part of a two step modernization program the remanufacturing of the UH-60A fleet into the UH-60L+ configuration. The second step a 18 more technically ambitious alternative called the UH-60X involves replacing the rotating dynamic components on the H-60 with a similar but more powerful set from the Sikorsky commercial S-92 program and developing a new engine to double the payload of the original UH-60A model. This configuration is paced by the development of the engine and not scheduled to enter production until the 2008 timeframe. Construction of Major Components The BLACK HAWK is airframe is built from traditional aluminum skin and stringer construction. The airframe is developed in a sequential assembly process combining ever larger sub-assemblies into four major components the nose section, cabin, tailcone, and tail. These major assemblies are then joined to manufacture a complete airframe. The major assemblies are "stuffed" with wiring and components in a manor that balances the ease of access for the component, the amount of work done at any one station, and the need to add high value components late in the manufacturing sequence to minimize the inventory costs. The longest lead items on the aircraft are titanium forging found primarily in the main rotor. The main rotor is made of a titanium spar wrapped in a honeycomb nomex-graphite leading and trailing edge. The main rotor head is made from a forged titanium hub that holds four elastomeric bearings that react the blade motions. The titanium-forged parts have lead times between 18 and 24 months depending on the market conditions for 19 titanium. Sikorsky typically buys the forging and performs all the machining operations itself. The fuselage assembly sequence not counting the long lead items built up in back shops is typically 60 to 65 days from the start of sub-assemblies to the completed aircraft rolling into the hanger. Shop scheduling is based on an aircraft roll rate, which currently runs about 4 days per aircraft but has been as low as 2.5 days per aircraft in the past. Production is controlled by a Master Requirements Planning (MRP) system that utilizes the aircraft Bill of Material (BOM) and preset lead times to issue orders that schedule parts production and procurement to support planned delivery dates. The MRP system is able to command, defer, expedite and cancel orders to coordinate changes in planned work. Future Plans / Remanufacturing Integration The Army plans to procure newly built UH-60s for another decade to fill its outstanding requirements of over 300 additional aircraft at its current production rates. The Army has stated it plans to switch the line from the current UH-60L configuration to the UH-60L+ so it will be buying both new built and remanufactured aircraft in the future. This will require the integration of the new and retrofit processes and some review of issues such as tooling floor space capacity. Generally the capacity issues should be localized because the facility produced over one hundred aircraft per year during peak production. 20 Chapter 3 Analysis of Remanufacturing Requirements "Hassle free cost effective mission capability ... not disconnected objects and services" Womack Introduction The first step towards defining a program that creates value for the customer is to define what the end user, the aviator, and the overall Army's needs are for the remanufacturing program. This definition of value, developed in this chapter, provides a reference point to judge the contributions of various organizations and alternate approaches to meeting the users needs. The reduction in the size of the Army and its civilian workforce has created the need to minimize non-value added activities such as maintenance associated with older aircraft. This has created the need for a remanufacturing program and provides a basis for identifying value in terms of the users operations. Program Goals The Army's major objective's for the BLACK HAWK remanufacturing program can be summarized into a few major areas. The Army plans to extend the life of the fleet until at least the year 2025 and to upgrade its operational capabilities of the older UH-60A fleet by increasing the payload-range capability and providing modern digital electronics. 21 The user of the aircraft also desires increased reliability, usually measured in terms of the percent time the aircraft is characterized as mission capable, and a robust product support system that provides cost-effective training, spare parts and repairs, and mission kits for world wide operations. Additionally the Army desires to simplify their maintenance practices and logistical support requirements by standardizing the fleet on single configuration, the UH-60L+. By eliminating the older UH-60A version through remanufacturing they can eliminate or reduce non-value added activities such as carrying redundant inventories of similar but unique parts for the 60A and 60L configurations. Standardizing the fleet will prevent the block obsolescence of the older, less capably 900 aircraft UH-60A aircraft that would eventually require replacement, a more expensive option. From a programmatic perspective the Army desires to develop a simple business model where they contract with a single prime vendor who inducts the older UH-60A into the program and "recapitalizes" it into a UH-60L+ for significantly less than the cost of a new aircraft. Figure 3 shows the normalized estimated costs of remanufacturing verses new production. This savings provides a "lean" approach to meeting the users needs if defined in terms of reducing the operating and support cost vicious cycle in a cost effective manner. 22 Remanufacturing Versus New Production Costs 1.4 1.2 Normalized H-60 Unit Savings vs Replacement 0.8 Recurring Cost 0.6 0.4 0.2 0 Remanufacturing New Production Figure 3 Remanufacturing Savings versus New Production The older UH-60A fleet does not meet the Army operational readiness or availability requirement of 80% and it costs approximately $500 per flight hour more than the newer UH-60L that meets the readiness requirement. The UH-60A also lifts about 1500 pounds less payload than the UH-60L. The differences are indicative of an aging system that must be upgraded or will become obsolete with time as the UH-1 has. Remanufacturing will also standardize the fleet that will reduce redundant part stockpiles, training, manuals, and support equipment for similar but not identical versions of the BLACK HAWK. 23 Remanufacturing Meets User's Needs By Making User's Operations More Lean - Eliminates Older System that Costs More to Do Less - Eliminates, Minimizes, or Simplifies Non-Value Added User Activities - Maintenance - Stock Piling Multiple Component Types - Redundant Training, Manuals, and Support Equipment - Increases Productivity, Minimizing Aircraft Required - Higher Speed, Payload, and Reliability - Digital Communication/Navigation allows Faster, More Precise Battlefield Reaction Figure 4 Remanufacturing Value Defined In Terms of Impact on User Operations Figure 4 shows that a working definition of value or lean relative to the remanufacturing plan may be thought of as how lean does it make the end user of the system. The parts of the remanufacturing program that eliminate significant waste from the user's experience will have the most value. It can also be seen that the more efficient or lean the proposed program the more performance improvement and related productivity enhancement will be affordable. The remanufacturing program must not exacerbate problems it is intended to fix such as aircraft not being available due to maintenance requirements. To establish a efficient or lean program the time out of service for remanufacturing must be minimized. Figure 5 24 shows the impact of induction time on aircraft out of service. To support a steady state flow of 60 aircraft per year coming out of remanufacturing the number of aircraft inducted in the program at any one-time increases with the duration of the induction or remanufacturing period. The Army currently has only bought about 1500 of the 1800 H60 BLACK HAWKs required to support ten active divisions and reserve requirements due to affordability constraints. A nominal induction time of one year will remove about 5% of the currently available fleet from service, increasing the shortfall in lift the fleet provides the entire Army to over 20% of the stated requirement. This can be minimized with a short induction time and continued procurement of new aircraft to fill the gap created by the remanufacturing program. A key component of value will be to minimize induction time or the time period the aircraft is unavailable for operations. Induction Time vs Number Of Aircraft Out Of Service 120 100 Number 80 Of Aircraft 60 Out Of Service 40 20 0 0 6 12 18 24 Remanufacturing Induction Period (Months) Figure 5 Induction Time Impact on Aircraft Availability 25 This model of defining acquisition program value in terms reducing waste or inefficiencies of user operations is consistent with the recognition by the Army that they are really in the defense business not the procurement business. Related Trends and Opportunities Because of reductions in DoD civilian personnel since the end of the Cold War and the emphasis on moving to commercial practices, the military services have had to rely more on private industry to execute services traditionally performed by the government. The Army for instance may turn over much of the airworthiness qualification assessment to Sikorsky for the UH-60L+ making it more similar to the Federal Aviation Administration process. Another major issue facing the Army and DoD is the use of more extensive contractor logistics support. This has been driven by two complementary factors, the reduction in civilian personnel and the belief that the civilian sector can provide significant savings primarily through what is referred to as velocity management of parts removed from aircraft. This concept, while not the subject of this paper, is based on the same principles as the lean manufacturing movement and provides a opportunity for significant reduction in operating and support costs and further integration of the goods, the aircraft, and the services, the support for modem aircraft and weapons systems. 26 Technical Requirements The UH-60X Operational Requirements Document (ORD) defines the technical requirements for the future upgraded BLACK HAWK fleet. This document is published by the user and routed throughout the Army for comment and approval and is the coordinating mechanism for future new and modified aircraft systems. It is through the ORD approval process that the customers of Army aviation, that is the ground components of the Army such as infantry and artillery, assure that their future needs will be met. Their primary concern is that the lift capability of aviation systems is sufficient to move the vehicles and weapon systems they plan to operate in the future. The weight growth of these systems over the last twenty years is the underlying rationale for the UH60X ORD. In addition to the ORD there are many more detailed requirements in the current UH-60L systems specification. The ORD and systems specification combine to form the basis for the UH-60L+ requirement definition. A summary of the more important new requirements that will impact the remanufacturing process is defined in the table below. 27 ,60L+ Requirements Growth Summary 28 Chapter 4 Organizational Interests and Influences Organizational Decision Making Governmental decision making processes must balance conflicting technical, cost, and political considerations which are not easily reducible to a common denominator such as dollars. To understand and frame such decisions we must define the decisions to be made, who the decision makers are, what organizations interests and priorities or needs are affected, and what influence these organizations have over the decisions. To develop a efficient or "lean" manufacturing program one must align the needs of the multiple organizations involved and integrates them in a manner that creates value for the customer. The alignment of these organizations into a system that meets the customers needs should increase the probability that each organization's needs will in turn be met. This is achieved by aligning their interests with others in a manner they believe has the best chance of meeting the customers needs relative to any alternatives. This thesis postulates a definition of the long term interests of the various organizations involved, develops a recommended remanufacturing plan, then analyses the expected outcome of that plan in terms of how well if fulfilled the users needs as well as those of the other organizations involved. 29 Government Agencies and Decision Making Responsibilities To analyze the alternate approaches and their likely acceptance by the decision-making organizations involved a description of each organization relative to the remanufacturing program is developed below. A description of the decision making power, interests, authority and influence, and restraints is developed for each major organization involved. The central issue is how to allocate manufacturing functions and the economic benefits that come with them. The program must minimize cost and schedule while observing legal procurement constraints and the political perspectives of the problem. Congress Decision Making Responsibilities " Funding of Defense Department * Procurement Laws and Regulations " Depot 60/40 Funding Law (Insuring Government Depots maintain 60% of overhaul and maintenance work) " Where funding is spent The primary decision Congress makes is the global funding level of the Department of Defense as well as approval of the funding of individual programs including the remanufacturing of the BLACK HAWK fleet. Congress is also responsible for passing 30 procurement laws and regulations that govern the authority to obligate or spend money with in the department. Of particular interest in this case study is the Depot 60/40 Funding Law which insures the Government maintenance depots maintain 60% of the Operations and Maintenance, Army (OMA) account which is used to maintain weapon systems. There have been significant efforts in the past in Congress to overturn this law without success. The law has the effect of allowing the depots to operate in a sole-source environment for extended periods of time. Interests Presumably the general interest of the majority of congress is to extend the life of the BLACK HAWK fleet life and increase its capabilities for a minimal expenditure of dollars. This is consistent with many other fleet overhaul and upgrade programs Congress has supported. The individual members however would like to insure whatever DoD funding can feasibly be spent in their own districts is spent there. The members with depots in their districts have formed a coalition called the depot caucus whose objectives are to maintain the depot funding law and see as much work as possible enter the depots. The members that support the Army aviation deport at Corpus Christi, Texas have been very successful over the years ensuring sufficient work goes into the facility to maintain employment levels. 31 Influence and Authority Congress holds the ultimate power to choose to fund or not fund any particular DoD program. With regard to a remanufacturing program they can exert influence over the program through the type of money that is used to fund the program. If a remanufacturing program is funded with Operations and Maintenance, Army (OMA) account then the control of the money flows to the depot who can choose to do much of the work themselves if they are capable. If the program is funded through the Army Procurement, Aircraft (APA) account then control of the funding is given to the material developer, in this case the Utility Program Management Office (PMO Utility) at AMCOM who decides how and where to spend the money. Restraints Congress receives a funding request from the service including a recommended type of funding. Generally the services will have developed detailed procurement strategies to support their funding requests that have gone through numerous review cycles prior to submittal to Congress. Budget requests or programs also come with interested parties that have significant ties to Congress to support them as they are constructed. Therefore Congress often may have conflicting interests among individual members that may offset each other and limit their ability alter the services request. 32 Department of Defense and Department of the Army Leadership Decision Making Responsibilities " Need for Refurbishment of the Army UH-60 fleet " Gross Remanufacturing Funding Level - Reflection of Program's Relative Priority " Maintaining long term industrial base The Department of Defense provides defense planning guidance to the individual services that defines each services roles and missions and establishes annual budget levels. The leadership of the Army to create and prioritize individual program plans refines these global objectives and budget constraints. The utility helicopter function in the Army has been performed for over twenty years by the BLACK HAWK and a Service Life Extension Program (SLEP) including an upgrade of lift capabilities and electronic systems has been widely supported. Interests Like Congress DoD is interested in extending the life of the fleet while expending the minimal dollars possible. This general dictum of good financial stewardship is required to retain political support for DoD programs in Congress. DoD and the Army leadership answer to and are also acutely sensitive of the interests of key congressional groups like 33 the depot caucus. Army aviation is currently studying the long-term work load and capitalization requirements of the Corpus Christi Army Depot (CCAD). The Army's interest in assuring robust fleet maintenance and repair capability appears to align with their interest in maintaining congressional support for the Army. The Congress, Defense Department, and Army all have a long-term interest in maintaining the industrial base as well, this can broadly be interpreted to include both the contractor base and the organic depot base. Influence and Authority The DoD and the Army leadership have significant formal authority in their ability to define priorities and control resources. Their link to Congress in the budgeting process also increases their influence. With regard to the remanufacturing program the key influence is the ability to accept or reject particular program plans based on their perception of value or cost-effectiveness and what will be politically palatable with Congress. Restraints Most of the major organizations involved, primarily the contractor and the Army depot have the ability to speak directly to Congress to influence the money spent and the specificity of the program direction that comes with the money. 34 Material Developer (Program Management Office - PMO) Decision Making Responsibilities " Integration of User Requirements and Funding Constraints * Acquisition Strategy (i.e. Competitive vs Sole Source, What Development is required, Major Program Milestones, Schedule, etc.) " Contract Management With Prime Contractor * Management Of Other Interested Government Organizations * Fielding and Supportability of Upgraded Configuration The Utility Helicopter Program Management Office (PMO) which is part of the Aviation and Missile Command (AMCOM) at Redstone Arsenal in Huntsville, Alabama is responsible for developing and executing the BLACK HAWK remanufacturing program plan for the Government. This requires the integration of many key issues into an executable plan. The basic conflict that must be resolved is the alignment of the user's requirements and the program funding constraints. The program management office is responsible for developing the acquisition strategy including defining the need for competition, deciding what development is required and appropriate, and what the program schedule and major milestones should be in accordance with procurement regulations. The PMO is responsible for negotiating and managing a contract with the prime contractor and any other contractors he chooses to use directly. The PMO is also 35 the focal point for the operator or user, the Army and DoD leadership, and is responsible for the fielding and supportability of the upgraded configuration. Interests The PMO's primary interests are in developing an affordable, low risk program to meet the users needs. The PMO must be able to balance political support, technical risk, and cost and schedule issues to assure a program plan will remain viable over the long life cycle that is typical of DoD aviation programs. The BLACK HAWK PMO is well aware of the Depot's interest in participating in the modernization program and the support that exists for the Depot in Congress. The PMO and the Army are also interested in preserving their industrial base which they have spent billions developing over many decades to meet their unique requirements. Influence and Authority The PMO is delegated by law the authority to obligate any procurement (APA) funding used for the remanufacturing program. The PMO is also the primary architect of the decision whether the program should be competed or let as sole source. Given the probable use of procurement funding, the PMO is the primary arbitrator of if and how the Depot should be involved in the remanufacturing process. 36 Restraints As discussed above the primary constraint on the PMO is the political power of the other parties interested in participating in the remanufacturing program. Both the contractor and the Depot are able to turn to their supporters in DoD and Congress and potentially influence the direction of the remanufacturing program. Corpus Christi Army Depot (CCAD) Description The Army Depot at Corpus Christi, Texas is the only Depot level repair facility for helicopters within the Army. They perform standard overhauls called phase inspections, and major component overhauls on multi-aircraft common equipment such as engines, Auxiliary Power Units (APU), and electronics. The Depot also performs repairs of damaged aircraft and major components. The Depot does not have the capability by charter and in most cases the expertise to manufacture new aircraft components. They can however perform all of the disassembly required and many if not all of the assembly steps normally done during initial manufacturing. These areas of the remanufacturing process will be examined in greater detail and their allocation to one facility or another will be the major manufacturing decisions that determine how "lean" the remanufacturing process becomes. 37 Decision Making Responsibilities 0 Overhaul and repair of fielded aircraft decisions The Depot becomes involved in the decision making process due to the required integration of scheduled overhaul work on existing aircraft in the field with the remanufacturing process. Many parts and components they overhaul for fielded aircraft will be required to support the remanufacture line as well. Interests The primary interest of the Depot is to remain the long-term primary supplier of overhaul and repair services to the Army and other aviation customers. To do this they need to assure their workload remains sufficient to make efficient use of their facilities and expertise. Because of the size and duration of the BLACK HAWK remanufacturing program the Depot will be highly interested in participating and seeing their resources be as fully utilized as possible. Influence and Authority Assuming the remanufacturing program is paid for primarily with Army Procurement, Aircraft (APA) funding, and remains in the control of the PMO, the Depot will not have much formal authority in the decision making process of what steps of remanufacture are performed at what location. The preliminary program plans call for the prime contractor be given authority to define the process by performing a study as part of the RTD&E 38 program as to how to best utilize the Depot. While the depot's authority would appear to be limited, its influence through the political process, its facilities, and its overhaul expertise are significant. Restraints The Depot is restrained by both its core competencies to perform overhaul but not new manufacturing work and its limited authority in the financial decision making process with the Army. Prime Contractor (Sikorsky) Decision Making Responsibilities " Transformation of Requirements into a Configuration and Manufacturing Plan " Proposed Price Of Remanufactured Aircraft " Allocation of manufacturing functions to potential facilities The prime contractor for the remanufacturing program is tasked with the transformation of requirements into a configuration and with developing a manufacturing plan to produce the recommended configuration with the cost constraints identified by the material developer or PMO. 39 Sikorsky has developed a baseline configuration that meets the requirements defined in the performance specification. It is also tasked with developing studies to further improve the performance where cost-effective improvements can be demonstrated. One method of making the additional changes affordable will be to perform certain manufacturing operations at facilities with lower labor rates than the main Sikorsky plant in Stratford, Connecticut. The Government depot or the Sikorsky plant in Troy, Alabama as well as other Government and private sites are potential sites. Interests Sikorsky's primary interest is to remain the Army's long term supplier of medium lift helicopters and related services. The key issues relating to the remanufacturing plan are what areas of manufacturing expertise should be retained and performed in house. Because of the duration of the remanufacturing program, anticipated to be fifteen to twenty years, the opportunity to decide which manufacturing technologies or processes to retain at Sikorsky is of strategic importance. With few major new start programs and demand in general in a lull since the cold war the opportunity to retain manufacturing skills is significant. The following table provides a strategic overview of the top level manufacturing technologies or processes required to perform the remanufacturing program. The three strategic questions form a framework for defining what roles in the remanufacturing process Sikorsky should attempt to perform themselves and which they may consider 40 letting others perform for them. Where the answer to all three questions is yes there is a compelling case for Sikorsky to retain those capabilities as core competencies. Induction, Disassembly, Overhaul Many service companies routinely do the process of inducting aircraft, disassembly, and overhaul of components today. This is especially true for an old aircraft that has been in Army service worldwide for twenty years. The Army lets many maintenance support contracts and while the work requires qualified mechanics and a quality assurance system it is not considered particularly difficult and has few significant barriers to entry. The work by nature conforms to a standard leaving little other than price and schedule as a basis for competition. Sikorsky can and has competed successfully in the after market services business but does not have a consistent record of winning such competitions and could not compete from the Stratford plant for such work due to high labor rates and overhead. New Component Manufacturing Sikorsky being an OEM has the technical capabilities to make all the new components required to support remanufacturing except electronics which it has the ability to procure and integrate. The new components provide decisive value because they are necessary to meet the performance requirements shown in figure 6. The new blades and transmissions allow the aircraft to meet the speed, payload, range, and maneuver requirements. The new cabin allows the life to be extended until at least 2025 as required. Sikorsky has the 41 ability to do the work in that it is similar to current production requirements. Sikorsky is also the sole source supplier of many of these components and should remain so through out the remanufacturing program. Final Assembly, Flight Test, & Delivery Final assembly, flight test, and delivery are critical skills relative to Sikorsky's long term objective of remaining a preeminent supplier of rotorcraft. The key function they provide relative to customer value is quality assurance. As discussed in chapter two Sikorsky has a fifty-year history of rotorcraft manufacturing and has always performed these functions. The capability exists at both the Stratford and Troy facilities but in much more limited fashion at Troy. While not as unique as rotating component manufacturing which is high precision work, the final assembly, test, and delivery skills are competitive at the current Sikorsky pricing structure. 42 Figure 7 Sikorsky Strategic Manufacturing Task Analysis 43 The conclusion from the analysis in figure 7 is that the induction, disassembly, and overhaul work is a lower skill job compared to new component manufacturing and final assembly. Sikorsky would have a difficult time competing at this given their overhead structure required to be a Original Equipment Manufacture (OEM). The up front work is the appropriate task to be done at Troy or allocated to a supplier from the Sikorsky long term viewpoint. Influence and Authority Sikorsky has opportunities to influence the shape of the program due to its technical expertise, existing manufacturing facilities, and DoD market knowledge. Sikorsky's formal authority is limited to that which the PMO gives it but through a the development program depot study it is provided a opportunity to makes its views known on most subjects including the allocation of remanufacturing functions. Restraints The prime contractor's ability to influence the major manufacturing decisions is constrained by his own pricing structure and the Governments need to insure it has gotten the best value for its money by holding open competition where possible. 44 Chapter 5 Organizational Decision Making Organizational Decision Making Analysis The objective of this thesis is to show that an efficient or lean program is one that considers the needs of the multiple organizations involved in a complex decision making environments required to develop a program plan that creates value for the end user of the system. To define such a program that integrates the needs of the organizations identified in chapter four an analytical approach must be developed to relate the key issues to all the interested organizations. The focus of the effort is to identify the areas where the organization interests align and conflict and to provide visibility into the likely outcome of the areas of conflict. The definition of a program can be thought of as a series of related decisions by the decision making organization which may be influenced by other affected parties or organizations. The objective is to plan a program on a series of likely future decisions to minimize the risk of unnecessary rework that can be considered a form of waste. 45 Impact on End User Needs The second issue to consider is the relationship between the major program decisions and the definition of value creation for the end user of the system. The user goals, as stated chapter 3, include extending the life of the systems, upgrading its performance, and minimizing the maintenance costs and downtime. Time and money spent on maintenance and extra aircraft used to make up for performance shortfalls can be considered waste. The other form of waste is spending unnecessary resources, primarily time and money, procuring a system or related services required for it to perform its intended mission. Procurement and support costs can always be expended to fulfill other unmet user needs therefore unnecessary expenditures are non-value added to the user and to be minimized. It is from this perspective that major programmatic decision should be considered as serving the needs of the user. Organizational Decision Making Analysis Approach A systematic approach for assessing the impact of major decisions on the affected organizations can be utilized to develop a program plan that both meets the major needs of most organizations and provides a high likelihood of being adapted. By aligning common interests where possible and analyzing the influence and authority of parties with conflicting interests we can predict what decisions will be rather straight forward and what decisions require more in depth analysis to predict their likely outcome. 46 The first step is to sequentially define the major decisions to be made. Next these decisions can be sorted into those where the impacted parties interests align and those where there is a conflict. Where there is a conflict these decisions can be considered from the strategic point of view as to what party has the greater authority and influence to predict a likely outcome. The areas of conflict where the parties have roughly equivalent authority and influence should be subjected too more detailed analysis to improve the predictive nature of this approach. This approach to decision making combine's classic sequential decision tree analysis with elements of strategic planning. It allows for the identification of both the broad perspective of all the major decisions required and a method of quickly focusing on difficult decisions that require more analysis. This process may be thought of as an approach to lean decision making or strategic planning due to the focus it provides. The early stages of program planning or development typically begin with small staffs, often initially an individual who often make critical decisions on limited information that are costly to correct later on. There is usually a multitude of apparent issues, data, and conflicting interests requiring attention. Some but not all require immediate attention and warrant the time and cost associated with detailed analysis. This approach, summarized in figure 8, provides a framework to judge the major BLACK HAWK remanufacturing decisions in terms of the needs of the interested organizations. This will identify what areas or decisions are readily predictable and which require further study. 47 Systematic Decision Making or Strategic Planning Approach 1) Develop Sequential Decision Tree Of Key Issues 2) Identify the Decision Maker and Interested Parties for Each Decision 3) Segregate The Decisions Into Those In Which the Affected Parties Interests Align And Those Where They Conflict 4) Where Conflicts Exist Determine Which Party Has the Most Authority and Influence 5) Focus On Decisions Where The Conflictings Parties Influence Is Equal - Perform More In Depth Analysis of These Areas as Required Figure 8 Organizational Decision Making Analysis Approach BLACK HAWK Remanufacturing Analysis If we review the major decisions associated with the remanufacturing program from the viewpoint of the affected organizations and their interest as well as their impact on user value we can gain insight into the probable course of events and identify areas warranting further study. There are three initial, high level decisions that will be made by DoD and Army acquisition officials that set the fundamental direction of the program and define who has 48 decision authority for the remainder of the program. These are formally acknowledging the need for the program by funding it, determining what type of funding will be used which indicates who will manage and control the program, and declaring whether the program will be competitive or sole source procurement. A decision tree showing the sequence and potential outcomes of these decisions is shown in figure 9 and the rationale for the likely outcomes is discussed in the following sections. Initial BLACK HAWK Remanufacturing Decision Tree Sole Source Contract Sole Source New or Wrsk Procureme Competitive (AProcurement? Develop Diouaeentest Typeof Competitive Competitive Funding ? OcaUsed RFP Remanufacturing r Program ? Overhaul Sole Source (OMA $) or Is < o Stop Competitive Procurement ? Decision Makers Deo tor tra Cuu Interested Parties OtheeCoDeo DoD and Army Congress Aquisition Army H-60 PMO Sikorsky Depot / Depot Caucus Other Contractors Officials Figure 9 Initial Remanufacturing Decision Tree 49 Need for Program The first important decision is the need to remanufacture the H-60 fleet at all. The decision-making organization is primarily the Army and DoD and Congress were they to disagree with DoD recommendations. As the program goals identified in chapter 3, the remanufacturing program is significantly less expensive than procuring new aircraft, provides significant reductions in operating costs, and allows the aircraft to remain in service for another twenty five years. These attributes align with the primary interests of The Army, DoD, and Congress. They are interested in continued cost-effective fulfillment of the utility transportation mission role provided by the BLACK HAWK today and if convinced this is the best approach to that goal will support it. They have demonstrated their support for controlling the operating and support costs of aviation and weapon systems by approving other life extension and upgrade programs in the past. They also have a interest in preserving the industrial base that provides such systems. Sikorsky, the depot, and the depot caucus in Congress all have obvious economic interests that align with the need for such a program. The users needs have been identified and will be met by standardizing the fleet, improving its mission capability, and reducing the maintenance burden as discussed earlier. The interests of all the relevant parties align on the need for the program and no further analysis is warranted. 50 Funding Alternatives The next decision is the type account or "color" of money used to fund the program that impacts who within the Army controls the money. The ultimate decision authority here is Congress who will likely endorse the recommendation they get from DoD. The Department of Defense will most likely concur with historic precedent and recommend using procurement or Army Procurement, Aircraft (APA) funding to retain control of a program of this size in the traditional program management office chain of command that has the most organizational expertise. This approach also allows for the support of the private industrial base, another DoD interest. The program management office (PMO) in the Army and the prime contractor who typically works for the PMO would clearly support this approach. The government depot and the depot caucus would prefer the program be funded with the Operations and Maintenance, Army (OMA) as a smaller overhaul program typically might be so they would control the funding and manage the program. They have many of the basic manufacturing skills and a significant workforce to try and keep employed. The BLACK HAWK remanufacturing program begins with a Research, Development, Test, and Engineering (RDT&E) phase to define and qualify the new configuration that will be managed by the PMO. The organizational infrastructure, personnel expertise, and planning during the RDT&E program will carry over to the remanufacturing phase of the program. There is no similar RDT&E expertise in the depot, which creates little opportunity and large obstacles for the transfer of program management to their control. 51 This expertise creates an organizational inertia which prevents the depot from gaining the experience they would need to convince the senior decision makers in the Army and DoD that their managing a large remanufacturing program would entail no more risk than the PMO organization. They therefore probably will not gain the expertise any time soon to cause the funding to shift primarily to the OMA account. The users only interest is to not see money wasted and therefore they are best served by pursuing the lowest risk approach which is using procurement dollars and the PMO. Even though there is a conflict of interests here there is little reason to believe a program of this size and complexity would be done using overhaul funding accounts or under the management of the depot so no further analysis is required. Sole Source Acquisition The next important decision is whether to award the contract sole source to Sikorsky or compete it. The H-60 program management office develops a recommendation that is forwarded to the Department of the Army and DoD for approval. The DoD and the Army are in the business of providing for the national defense and managing procurement programs is really just a means to that end. Viewed from this light the sole source selection can be viewed as meeting their needs by simplifying the procurement process and their supply chain. The prime contractor with broad knowledge of the system and the resources to manage many complex sub-system designs and related support issues provides as close to "one stop shopping" as possible. The commercialization of DoD 52 procurement practices over the last decade and the reduction in civilian personnel has increased the dependency of the services on the private industry expertise. This has made the selection of the incumbent prime contractor versus a open competition, which requires management by the government and a significant amount of time and money, an easier decision that it might have been a decade ago. The depot and their supporters might prefer to be considered for this role but have no RDT&E experience on programs of this magnitude and little formal authority status in this matter. Other prime contractors might be interested but would be dissuaded by the prospect of spending a lot of money to bit against the prime contractor. Due to OEM expertise the historic precedent for other remanufacturing programs has been to award them sole source and there is little evidence to suggest a different outcome here. The users needs are once again best served by the approach that has the highest probability of delivering the rebuilt aircraft for the least money in the shortest period of time. There would appear to be significant alignment of interests or at least no clear alternatives to awarding the contract sole source to the prime contractor. DoD Support for Sikorsky and Depot Long Term Goals Although it does not constitute a specific decision it is worth considering the support the prime contractor and depot have for their long-term goals of remaining as major suppliers of helicopters and overhaul services. It is important to note there is wide spread support among the Army, DoD, and Congress of retaining a manufacturing and support industrial 53 base although some would question the value of organic depot support versus privatization. This support is one facet of the likely sole source declaration. To summarize a look at the above decisions relative to the defined organizational decision making analysis approach is required. While the above decisions are critical to the shape of the remanufacturing program, due to the general alignment of interests of the affected organizations, clear decision authority and historic precedent, the outcomes can be considered predictable and do not warrant further analysis. Army Program Management Office Decisions As discussed above the declaration by DoD and the Army that the fundamental funding will be from the Army procurement account also means that the Army BLACK HAWK Program Management Office (PMO) will be tasked with managing the program. The next series of important decisions required to execute the remanufacturing program are essentially made by the PMO with concurrence from Army and DoD leadership. Technical Requirements, Configuration, Development and Test, and Logistics Plan Definition The first decision by the PMO is to develop a configuration that meets the essential user technical requirements while remaining affordable relative to the expected funding. The requirements analysis process is essentially a negotiation between the user and the PMO 54 on how much of the users stated requirements could be meet with available funding. This process and the related configuration definition have taken place and resulted in the requirement definition shown in figure 6 at the end of chapter 4. This defines the configuration changes from the current UH-60L. The resulting development and test, and logistics plans require some similar negotiations between the PMO and interested technical and support organizations but are fundamentally shaped by the need to be consistent with past Army or H-60 standard processes and accepted procedures. With the exceptions of a few specific test areas the overall scope and direction of the configuration, development and test, and logistics plan decisions are either established or relatively predictable and don't require further analysis. The remanufacturing plan unlike the other program issues dealt with by the PMO will define what potential suppliers, including the depot, and regions of the country gain significant economic benefits and will therefore draw Congressional interest. This in turn will draw the interests of senior Army and DoD policy makers. It is also where the majority of the costs of the program will be incurred over a twenty year period which will define how efficient or lean the program becomes. Remanufacturing Analysis The manufacturing plan relative to the interested organizations becomes a series of task allocation decisions that will be made primarily by the prime contractor with PMO concurrence. In the strategic or organizational framework they are not straightforward. 55 The central issue is developing a analysis of the technical manufacturing issues such as cost, capacity, schedule, and quality and integrating that analysis with the business and political implications. Performing all the work at Sikorsky would maximize revenue and control of the process but utilizing the Army depot would expand political support for the program at the expense of added managerial complexity. The analysis of the political influence of the parties involved is not straight forward nor some of the technical implications therefore the allocation decisions warrant further study and are developed in the following chapter. 56 Figure 10 summarizes the major strategic decisions associated with the remanufacturing program and their alignment with the interests of the affected organizations. Will Price? Price? Will support On Time On Time support work split Deliver? Delivery? work split Figure 10 Major Decision Alignment with Impacted Organizations Interests 57 Chapter 6 Analysis of Remanufacturing Alternatives Introduction The definition of the remanufacturing approach provides another opportunity to assess how the major organizations involved make and influence decisions. Unlike many of the other technical decisions and plans, the definition of who performs what tasks and where determines where most of the money in the program will be spent and what organizations, facilities, and regions of the country will reap the benefits of twenty years of work. The RDT&E program that commands much current attention will only modify four prototypes and the scope and location of the effort is mostly fixed. The development issues will not command the attention of Congress, DoD, Army leadership, and the depot that are the focus of this analysis. Congress, DoD, and Army leadership have basic fiduciary responsibilities to the taxpayer, many competing programs, and are consequently looking for assurance that proposed remanufacturing program is cost-effective. Because the lean or economically efficient organization has an economic advantage they gain a related political advantage by being able to present a cost-effective approach that minimizes the chance of alternate plans gaining significant support. Lean or economic efficiency also may take several forms including current process capabilities, current usable facilities, or low labor costs. All have some value to the end product and can be 58 found in different combinations in the facilities under consideration at Sikorsky and the depot. The risk of not examining the alternatives, defining a lean approach, and examining its likely fate with decision making organizations is to invest then have to rework the remanufacturing plan if an alternative later proves economically or politically more suitable. Finally the opportunity for synergy rather than competition with depot exists which would enhance the political standing of the program, but it cannot be at the expense of an efficient or cost-effective approach. Strategic Decisions and Organizational Needs To assess the feasibility and efficiency of the remanufacturing approach we need to consider it from the point of view of the interested organizations needs and interests. Congress, DoD, Army Leadership, PMO, and User Interests The first strategic issue is for Sikorsky to determine, if possible, a cost-effective way to incorporate CCAD in the program. All of the interested parties have a common need for a cost-effective remanufacturing program and they generally desire to have the depot, CCAD, involved in some manner because it fulfills their need of providing sufficient work to CCAD for a number of years. Congress, DoD, Army leadership, and the PMO 59 have financial responsibilities to meet and the user has unmet needs that may be fulfilled if the base aircraft price is low enough. The second related issue is to determine if a satisfactory working relationship between Sikorsky and the depot can be established. The depot will act as both a partner and a supplier and may perform the same work as, and act in parallel with, the Sikorsky Troy facility. The third issue is whether the combining of overhaul and procurement funding, not normally budgeted or spent in a closely coordinated manner, provides enough benefit and has sufficient support from the interested organizations to be worth the added complexity. Following a summary of other DoD helicopter remanufacturing programs a more detailed analysis of the manufacturing allocation decisions is developed to identify an efficient approach relative to the interests and capabilities of the interested organizations, Sikorsky and CCAD. Both parties presumably desire to perform as much of the work as possible and each have significant capabilities and influence in the process. A review of the capacity, cost, schedule, and technical issues provides a framework for assessing the efficiency or "leanness" of the alternatives. The alternatives are then considered from the point of view of the relevant organizations involved and their needs to determine if the recommended approach will be acceptable. The objective of considering both these frameworks early in the process is to increases the probability of identifying a costeffective approach that will have the minimum change of being overturned downstream when the cost and schedule impacts of a significant redirection would be higher. 60 Other Remanufacturing Program Approaches A series of Department of Defense helicopter remanufacturing programs have been completed and several are ongoing which provide some insights into potential contractor and depot cooperation and manufacturing functional allocation. This provides an initial feasibility check that proposed BLACK HAWK alternatives have some basis and can be considered low to moderate risk. Currently the Navy is defining the remanufacture of the SH-60B into the SH-60R and the Marines are developing plans for a SLEP for the Sikorsky CH-53E heavy lift helicopter. The Army has already begun the remanufacture of the AH-64A Apache into the AH-64D and the conversion through remanufacturing of the CH-47D Chinook into the CH-47F. These programs offer a general framework for comparison but detailed information is generally scarce and has not been found to be directly applicable. The table in figure 11 provides a summary of who performs the major tasks of the remanufacture program. In all cases the prime contractor is the OEM and the OEM or their suppliers manufacture new components required. In at least one program, the Marines Corps and Sikorsky CH-53E all the work except the new component manufacturing is being performed by the Navy depot. In no cases is the induction, inspection, and disassembly work being done inside a prime contractor or OEM's major production facilities. These constraints are considered in the BLACK HAWK analysis of alternatives that follows and consistent with the recommendations resulting from the 61 analysis. A detailed description of the SH-60R remanufacturing program and the depot role in the AH-64D program can be found in the appendix. Navy / Sikorsky SH-60R Marines / Prime/Subs Prime/Sub. (At Troy) (At Troy) Navy Depot Navy Depot Prime/Subs Navy Depot TBD - TBD - Prime/Subs TBD - Development Development Development Only Only Only CCAD CCAD & Private Subs & Private Subs Sikorsky CH-53E (Public-Private Partnership) Army / Boeing CH-47F Army / Boeing AH-64D Prime/Subs Figure 11 Other Programs Remanufacturing Task Allocation Summary 62 Prime BLACK HAWK Remanufacturing Alternatives Consistent with the table summarizing other programs approaches the industrial facilities that can perform major tasks of the BLACK HAWK remanufacturing process have been identified by the tasks they currently perform. Figure 12 below identifies the tasks in the order they will need to be accomplished. This allows defining the flow of parts through facilities for each option considered. Sikorsky's main plant in Stratford, Connecticut has been ruled out for induction, inspection, and disassembly work due to its high labor rates. Because other facilities perform similar work less expensively Sikorsky does not see that type work as a future manufacturing core competence and would not attempt to perform it in Stratford on a recurring basis. Sikorsky does have a less expensive facility in Troy, Alabama that currently performs overhaul and repair work and could perform these tasks as they are on the SH-60R program. The Troy facility has also done final assembly and delivery of Air Force BLACK HAWKs from major assemblies built in Stratford. Using the Corpus Christi Army Depot (CCAD) or Troy facility for either the front end activities or final assembly and delivery provides the potential to leverage down the recurring aircraft costs of the remanufacturing program. The only portion of the program that can only be done in one place is the manufacture of new components, which are currently only made in Stratford, or by Sikorsky suppliers. 63 Induction,, Yes To Expensive, Yes Inspection, Core Not a Core Core Disassembly Competence Competence Competence Rework Of Yes Yes Yes Usable Core (Overhaul & Core Competence Repair Group) Competence Assembly, Yes Yes Yes Paint, Test, Core Core Core Competence Competence Competence Components Delivery Figure 12 Remanufacturing Facilities Alternatives and Their Capabilities 64 Sikorsky and CCAD Interests Table 11 shows both Sikorsky at Troy and CCAD capable of performing the induction, inspection, disassembly, and component rework. They both desire the workload, Sikorsky for the revenue and CCAD for the workload. To met both their needs and maximize the Congressional interests a work split is a logical option. User Value Impact The primary objective of establishing a comparison of each organizations capabilities to establish as low a risk baseline program approach as possible by utilizing existing expertise. This meets the user definition of value as defined by helping to establish a program plan with minimal risk of unexpected cost growth. That cost growth would, of course, diminish the user ability to meet other needs and diminish the relative value of the remanufacturing program. Since both the Depot and the Sikorsky facility at Troy can perform the induction, inspection, and overhaul of reusable components and these are the first three jobs in the remanufacturing flow they can be grouped together as shown in figure 13. This allows considering the program from a multi-site allocation of tasks point of view. Similarly, all three facilities can perform assembly, paint, test, and delivery functions so those can be grouped as well. This grouping minimizes obvious inefficiencies associated with moving aircraft parts unnecessarily between widely separated facilities. The new components 65 from Stratford or Sikorsky suppliers will be shipped to the final assembly point if other than Stratford. Given these considerations the major remanufacturing alternatives can be summarized into the following alternate flow plans. Alternative Aircraft Component Flow Alternative #1 CCAD Stratford #2 CCAD Troy #3 Troy Stratford #4 #5 New Parts (Stratford - All Options) Figure 13 Aircraft Flow Alternatives 66 Operator Manufacturing Task Allocation Decision Analysis To assess the potential efficiencies of alternate manufacturing approaches a allocation of tasks to the facilities in each alternative must be performed and the value of each alternative considered. Multi-plant operation is required because the overhead structure associated with new aircraft production at the Sikorsky plant at Stratford makes it noncompetitive for the induction and disassembly work and it is the only facility that can build new components. Neither Sikorsky at Troy or the Corpus Christi Army Depot is able to produce the new components required which eliminates a single plant approach. The decision to be made is which facilities should perform which tasks. Additionally there are opportunities to have multiple facilities perform the same work in parallel and either allocates the work through a centralized process or by some form of competition. The advantage of a multi-site, multi-state operation for a government program is the increased political capitol that results from increasing the number of states involved. By teaming with the depot, through the public-private partnership, the depot caucus and some of the Texas delegation may become a supporter of the program in Congress and factions of the Army responsible for putting work into the depot will more easily become supporters of the program. 67 Decision Variables Some of the major decision variables to be considered are plant capacity, labor cost, political budgetary influence, schedule impact, the prime contractors ability to control the final products delivery schedule and quality, and an aircraft shipping impact assessment. Plant Capacity The facilities being considered have significantly different capacities and capabilities. The Sikorsky Stratford facility is by far the largest with over 3 million square feet of manufacturing floor space and a blue-collar workforce of about 3000 people as shown below. The CCAD facility is also quite large with about 2 million square feet of manufacturing floor space and a blue-collar workforce of about 2000 people. The Sikorsky facility in Troy, Alabama is the smallest of the three with approximately 200,000 square feet of manufacturing floor area and currently a workforce of about 100 employees. Both the Troy and CCAD facilities perform a variety of work that is equivalent in nature to the induction, disassembly, and component overhaul work they would be expected to perform during remanufacturing. 68 Manufacturing Plant Capacity 3.5. 3 Factory Space Millions Ft2 2 Shop Labors Thousands 2.5V 1.5V 1V 0.5. 0 Stratford Troy CCAD Figure 14 Plant Capacity Troy and CCAD also perform crash damage repair work. This activity requires a facility to be able to repair or replace any part of the aircraft and perform reassemble from whatever state of disassembly is required. The skills in general mimic final assembly skills but the nature of the work is one of a kind, not repetitive like a final assembly line. This means, for instance, possibly stopping the process while waiting for a long lead part to be manufactured that can't be repaired. This is acceptable for a single aircraft that would cost more to replace, or may be out of production, but not for a production line. Troy has some limited experience with final assembly on a Air Force H-60 program. Eleven aircraft were manufactured up to the major assembly level in Stratford then trucked to Troy for final assembly and delivery. The Air Force program quantity was 69 limited compared to the sixty aircraft a year the Army plans to remanufacture. Troy also relied on a significant number of temporary people from Stratford to handle the workload. Both Troy and CCAD have assembly tooling for conventional H-60 major assembly joining but the capacity of the tooling would need to undergo a detailed capacity study if either are selected for final assembly during the remanufacturing program. Plant Capacity Assessment To develop insights into the relative ability of each existing plant to absorb the additional work required for the remanufacturing program a initial task flow chart and estimate of labor hours for the major tasks was developed. Since a strong correlation between facility size and current workforce size exists and two of the three facilities have histories of high past peak workloads workforce size was selected to representative of capacity issues. This approach also facilitates an initial analysis of the economic and thus political significance of the workload to the existing facility. Future studies will be required to analyze specific facilities like final assembly hanger space and the number of engine test stands. The initial flow and task assessments allows allocation of specific tasks to each facility and a percentage of current workforce metric to be developed for relative comparisons of the impact of remanufacturing on that facility. Figure 15 shows the remanufacturing flow for the UH-60A to UH-60L+ remanufacturing program with the hours normalized slightly and rounded off to make final assembly equal to 1000 hours. The hours, while not exact, are close enough to depict the relative impact on capacity of each of the three facilities of any work allocated to them. The first process includes the 70 induction, inspection, disassembly, and overhaul of reusable parts which totals 5000 hours per aircraft. Manufacture of new components, which can only be done at Stratford, totals about 5000 hours per aircraft. Final assembly, test, paint, hanger, and delivery tasks total approximately 2000 hours per aircraft. UH-60L+ Remanufacturing Flow Induction & Inspection 500 Hrs Disassemly 2500 Hrs Overhaul Reusable Components 2000 Hrs Final Assembly 1000 Hrs Paint, Test, Hanger, Delivery 1000 Hrs Manufacture New Components 5000 Hrs Hours Approximate (Normalized To Final Assembly = 1000 hrs) Figure 15 Baseline UH-60L+ Flow and Facility Choices The analysis assumes 75 aircraft per year, slightly above the Army plan of 60 per year to provide some capacity margin for unique special mission modifications beyond the basic configuration and for other H-60 customers. A summary of the impact of increase in workload shows the largest impacts when Troy, the smallest facility is selected for both the disassembly and final assembly work. This would result in over a two hundred and fifty percent increase above their current workload and zero work entering CCAD. The 71 other extreme performing all disassembly and final assembly work at CCAD results in a 21% increase in CCAD workload and no effort at Troy. The Stratford workload increase remains relatively constant, between 5% and 7% throughout all options. A 75/25 split of the disassembly work between CCAD and Troy results in a reasonable balance of the options considered, assuming Sikorsky is willing to expand Troy. Political and Financial Considerations Besides the load balancing, this approach maximizes the political interests in the program and provides a second source of "suppliers" for disassembly. The Troy facility would require a commitment to expansion to perform the disassembly and overhaul labor and a local economic study to determine if the region can provide sufficient personnel. CCAD has the capacity to absorb the disassembly work but will have to improve its internal processes to become a reliably supplier for a task of this magnitude. Sikorsky will have to review the impact on revenues and profit of trying to perform the work itself presumably by investing in Troy or allocating the work back to CCAD, or possibly looking for other private third parties to perform the disassembly work. The combination of Troy and CCAD splitting the work expands the political base of support for the program while reducing Sikorsky's dependence on CCAD as a sole source supplier. This rationale along with the limited current capacity at Troy provides the basis for recommending a split of the disassembly work between the two facilities. 72 Final Assembly, Hanger Operations, Delivery Both Stratford and CCAD have sufficient capacity to absorb the final assembly, hanger, delivery, and related tasks. The issue for Sikorsky is they will be the prime contractor with contractual liabilities associated with on time delivery. Even if Sikorsky were able to delegate the task to CCAD and make the same profit as performing it themselves, they would have significantly less control over the delivery process. At this time there would appear to be no advantage to allocating final assembly to CCAD and it will not be considered as an option any further in this analysis. Troy could arguably perform the function and has on a very limited basis but given the magnitude of the program, the expertise residing in Stratford, and the potential increase to the Stratford overhead rates of removing this work it appears the best choice for final assembly is currently Stratford. 73 Plant Capacity - Summary Facility Disassembly / Final Assembly CCAD/ Percent Current Capacity Required For Percent Current Capacity Required For Percent Current Capacity Required For 75 A/C per Yr. DISASSEMBLY 75 A/C per Yr. FINAL ASSEMBLY 75 A/C per Yr. NEW COMPONENTS (MMH/Yr.) (MMH/Yr.) (MMH/Yr.) 15% 2% Stratford CCAD/ Troy 15% Troy/ Troy 187% Troy/ Stratford 187% CCAD/ CCAD 15% 5% of Stratford All Options 75% 75% 2% 6% Figure 16 UH-60L+ Plant Capacity Summary Figure 16 shows the combined impact of the alternative manufacturing approaches on the related facilities. Figure 17 shows the weighted average of the capacity impact for each alternative considered. The Troy/CCAD mix is illustrative of the potential load balancing that could take place if both facilities are used for disassembly and related activities. It is not meant to be a final recommendation on work split. 74 Plant Capacity - Summary Facility Disassembly / Percent Workload Increase CCAD Troy Stratford Final Assembly CCAD/ Total Weighted Average 15% 0 7% 10% 15% 75% 5% 21% 0 262% 5% 155% 0 187% 7% 82% CCAD/ CCAD 21% 0 5% 14% 25%Troy, 75%CCAD 11% 56% 7% 14% Stratford CCAD/ Troy Troy/ Troy/ Troy/ Stratford / Stratford Figure 17 UH-60L+ Plant Capacity Impact - Weighted Average In summary, based on capacity and related existing expertise, it is recommended that Troy and CCAD split the induction, inspection, disassembly, and component overhaul work and Stratford perform the new component manufacturing, final assembly, and delivery. 75 Labor Costs A relative comparison of the labor rates of the facilities was developed to assess the labor cost impact of plant allocation decisions. The normalized manufacturing labor hour costs of the potential facilities are shown below. The Stratford plant has significant manufacturing overhead costs associated with managing its diversified capabilities. The Stratford plant includes a machine shop that makes precision rotor and transmission parts and complete major assemblies, titanium main rotor blade processing, composite rotor blades and airframes, aluminum airframe components, airframe assemblies and final assembly capabilities, hanger, flight test and delivery operations, and complete test facilities including experimental flight test as well. The resulting overhead from managing and integrating this capability makes it difficult to cost effectively perform tasks of lesser complexity such as disassembly and overhaul. Troy direct costs and overhead rates are significantly lower and result in a fully burdened labor hour rate of slightly less than half of Stratford. CCAD rates were not available for comparison but are believed to fall in between the Stratford and Troy rate. 76 Sikorsky-Troy, Al Facility Reduced Labor Rate Comparison 1.4 0 Shop Labor Hour Cost 1.2 1 Normalized 0.8 Shop Labor 0.6 0.4 Hour Costs CCAD Rate Unknown Closer to Stratford Than 0.47 and Troy 0.2 Stratford 0 Sikorsky Sikorsky Stratford, CT Troy, Al CCAD Figure 18 Labor Cost Comparison The difference in labor costs and the alignment with current capabilities supports performing the induction, disassembly, and overhaul work in Troy or CCAD and the final assembly work at Stratford. Increasing User Value - Cost Reduction To Meet Additional Requirements To provide the user additional value in the form of additional aircraft features or capabilities the aircraft price must be reduced or the dollars available increased. Using Stratford labor rate pricing as an initial basis the aircraft recurring costs are as much as 15% above the Army target price for a remanufactured UH-60L+ with no margin for several desired improvements to the baseline configuration. To assess the value of each 77 disassembly alternative a decision tree was developed identifying the required end states and resulting issues to be addressed if that approach is pursued. Figure 19 shows a decision tree identifying two approaches to meeting additional user requirements by either gaining additional OMA funding or reducing Sikorsky cost using more Troy and less Stratford labor. The following sections examine the benefits and issues with each approach. Cost vs Requirements Decision Tree Issue Money Required For Design Features Unavailable With Sikorsky Only Pricing CCAD Disassembly OMA/APA S Synergy UHI-60L+ Funding so st Diselye (Troy or Pbrivate Other) Both Neither Reliable Supplier__ AtCA (? Insufficient Quality /Quantity Parts Sufficient Savings Insufficient Savings Competition/ Flexibility/ Capacity Limited Configuration Figure 19 Cost versus Requirements Alternatives 78 - Overhaul and Procurement Funding Accounts CCAD H-60 OCM/RECAP Plan CCAD currently perform a BLACK HAWK on-condition maintenance (OCM) program to overhaul aircraft based on a conditional assessment performed on fleet aircraft. The program includes some disassembly, corrosion control, standard 500-hour phase maintenance, performing any deferred maintenance, and repair or replacement of components beyond their time between overhaul (TBO) criteria. A plan is being developed to expand the definition of this program and rename it the recapitalization (RECAP) program. The major difference would be the RECAP plan will expand the replacement of aging or worn components to "zero time" them so the aircraft would not require scheduled maintenance for a fixed period of time following this program. Army Leadership Interest The Army leadership is interested in the potential to synchronize this program with remanufacturing to leverage their investments in fleet maintenance. Both the OCM and RECAP programs are paid for with Operations and Maintenance, Army (OMA) funding. This will not provide cost savings but could allows the program to use a second source of funding from the Operations and Maintenance, Army (OMA) account to perform some of the disassembly or overhaul work at CCAD. Figure 20 shows the potential synergy of 79 utilizing overhaul (OMA) and procurement (APA) funding in a coordinated manner. The two different "colors of money" could be combined to expand the recurring money available. This approach would coordinate the normal periodic overhaul of aircraft with the remanufacturing process thus preventing the waste associated with performing 500 hour phase maintenance, returning the aircraft to flight status, then taking it apart again for remanufacturing. This use of OMA money to perform "pre-mod" work results in a disassembled configuration ready for remanufacturing. There are two risk involved in doing this. The first is having to coordinate a program broken into two separate major financial account over a twenty year period which the remanufacturing process is expected to last. The second is limited control over OMA funding which is not under the direct control of the H-60 program manager or Sikorsky. The advantages of combining OMA and APA funding can be seen in figure 20 which shows the impact of combining the planned baseline APA recurring funds with what is currently spent per aircraft under the On Condition Maintenance (OCM) program. The addition of OCM funds from the OMA account allows potentially up to another 15% per aircraft to be available which would cover the costs of the most significant upgrades desired by the end user. The largest variant in the trade studies is the alternative considered providing an all-new cabin similar to the SH-60R approach or a more limited new upper deck only. Both alternatives would fit with the additional 15% OMA funding. 80 OMA/APA Synergy Current CCAD On Condition Maintenance (OCM) Budget (OMA $)/ .A/ 1.4 Normalized H-60 1.2 I Remanufacturing 0.8 Unit Recuring 0.6 Cost Base Budget (APA$) 0.4 Wt Reduction / Active Vib Control 1 Composite Stabilator *Other / sComposite Tailcone * New Fuel 0.2 Tank 0 New Top New Deck Cabin *Basic Refurb Figure 20 Benefits of Combined OMA and APA Account Funding Organizational Alignment There is significant alignment of user interests due to the opportunity to fulfill unmet requirements and Army leadership interest in being able to leverage their maintenance and procurement funding and not waste money on overhauls only to then remanufacture the same aircraft. If the Army can manage the coordination of the budgets then the DoD and Congress should concur with the value of this approach. 81 Reduction of Sikorsky Costs The major alternative to using CCAD for the disassembly work is to use the Troy facility or some third party supplier with similar capabilities and rate structures. To achieve a viable alternative without using OMA dollars a significant portion of the work must be done at labor rates lower than Stratford. A baseline case assuming all Stratford labor shows the price of the remanufactured aircraft to be about 14% higher than the target price. If the initial 5000 hours of labor is performed at the current Troy rates the estimated costs drop to within three percent of the target. If final assembly was done there an additional 3% could be saved but that approach has been discarded due to the capacity and expertise that resident in Stratford. Keeping the work priced to be affordable with just APA funding and performed by Sikorsky provides a relatively simple program approach but has little margin for other capability improvements. This approach probably requires investment in Troy for the volume of work required and would forgo the financial and political support gained by utilizing the depot. 82 Sikorsky-Troy, Al Opportunity Impact of Reduced Labor Rate 1.4. 1.2 - 1.141.03 1 Normalized I Aircraft Unit 0.8 Remanufacture 0.6 Costs 0.4- Approximate Cost Target 0.2 - 0 All Stratford Corpus Christi Army Depot (CCAD) Rates Not Available Troy / Stratford Troy / Troy Induction, Disassembly Site / Final Assembly Hanger Site Figure 21 Impact of Lower Cost Disassembly Labor vs Target Both alternatives have merit and several opportunities and issues arise if both approaches are used. The first benefit to utilizing both Troy and CCAD is the increase in throughput capacity and the resulting programmatic flexibility. Given a work stoppage or other priorities at one facility Sikorsky could perform some load balancing to meet their delivery commitments. Secondly it offers the possibility of competition for the disassembly work. This could provide incentives in terms of future work share split to achieving on time delivery and high quality work. How this would take place in the form of a public-private partnership or in terms of spending both OMA and APA funding in a coordinated fashion will require further study. It is also possible to align the depot and 83 Troy in series in terms of workflow but this would imply that every part would be shipped to three different facilities on its way back to the user where it started. Schedule Sikorsky has estimated the total time from induction to return to the field to be approximately 9 months. This does not include lead times for certain components such as a titanium forging which can be procured prior to aircraft induction using advanced procurement funding, a normal procurement practice. The initial CCAD estimate for their OCM program is 6 months, which is consistent given its smaller scope. The key issue with CCAD will be improving their parts availability to improve the variance in their delivery times versus plan. One approach to doing this is described below in the publicprivate partnership discussion. Only limited remanufacturing schedule information is available precluding a detailed comparison of the relative efficiency of Sikorsky or CCAD. Prime Contractor Control of Quality and Delivery Schedule Sikorsky as the prime contractor will be required to provide contractual guarantees for the quality of work and on time delivery to meet its financial objectives. Sikorsky currently warrantees initial quality for a fixed number of flight hours on new aircraft deliveries and will be expected to on remanufactured aircraft as well. Current warrantees flow back to suppliers and this would appear to be an appropriate contract vehicle to be employed 84 between Sikorsky and CCAD to insure initial product quality. To assure on time delivery Sikorsky would utilize CCAD in areas where they have existing expertise so as not to create unnecessary delivery or quality risks. Public-Private Partnership Public-Private partnerships have been utilized to support depot-level maintenance activities for several years in all four services. Fifty-four separate agreements currently exist which perform more than $500 million in work annually and as of September of 1999, 28 more are currently being planned. The objectives of these agreements are to improve capacity utilization, reduce the cost of depot level maintenance, and to increase readiness. The authority for the partnerships is provided for in several statutory areas including several sections of Title 10 of the United States Code and the Federal Acquisition Regulations. Many partnerships also exist as "work share" arrangements under Memorandums of Understanding (MOU). In the non-contractual work share arrangements each partner works separately to complete a portions of the work as specified in the MOU. The MOU allows for each partner to contribute its capabilities in a complementary manner to increase the effectiveness of the total process. Currently about two-thirds of the existing partnerships exist under statutory authority and one-third under MOU. Most partnerships have been found by DoD to have a positive impact on capacity utilization and the cost of depot level maintenance, and a limited impact readiness. (From 85 Office of the Secretary of Defense, Public-PrivatePartnershipsfor Depot Level Maintenance). The Army Depot at Anniston (ANAD), Georgia which maintains ground systems, including tanks, has 25 implemented partnerships with industry including several major overhaul programs that resemble the H-60 remanufacturing program in nature. Anniston is currently working with General Dynamics Land Systems (GDLS) to overhaul the MiAl tanks, which the Army plans to sustain until 2025. The tank is disassembled at ANAD then all components are rebuilt at the most cost-effective facility. The components are shipped to the Lima Army Tank Plant for reassembly. Field tests have shown the operating and support cost savings versus MiAl tanks that have not been though the overhaul. The MIAI overhaul takes place under a work share arrangement but many of the Anniston partnerships take place under either title 10 U.S.C. or FAR subpart 45.3 depending on the type of work. In the work share agreements reviewed the private partner appears to work under a contract with the weapons system program manager and the depot under a separate Army program. This approach provides the potential precedent for CCAD to perform "pre-mod" work with OMA funding and Sikorsky to perform the remanufacturing with APA funding in a coordinated manner. Shipping Impact One area that is potentially different than normal aircraft manufacturing programs is shipping. The possibility of shipping sixty relatively large aircraft per year requires 86 consideration. The shipping requirements will be a function of the remanufacturing approach utilized for the airframe. The other major components will be removed during disassembly and are easily shippable in standard 18 wheel trucks. The cabin section is the largest portion of the airframe and is the subject of a trade study to determine its remanufacturing approach. If a all new cabin is built then the next decision is whether to disassembly at the disassembly house or at Stratford. Sikorsky is concerned about the quality of disassembly by a third party because of the possibility of damage being done to the interfaces, particularly the rivet holes. Therefore a quality assurance program would need to be implemented at the disassembly house to insure the integrity of the process. This approach should be more cost effective given the expense of Stratford labor. Should the new upper deck only approach be taken then a special shipping fixture needs to be designed and the same quality assurance process need to be implemented. Sikorsky manufacturing engineers interviewed believe the shipping fixture is a low risk approach if the upper deck only approach is pursued. The cabin will need to be shippable in a covered truck to prevent foreign object damage (FOD) which will dictate how much disassembly is required. Figure 22 shows a decision tree summarizing the various shipping issues. 87 Shipping vs Cabin Modifications Decision Tree c 9 Disassembly By Supplier New Cabin Disassembly At Sikorsky Cabin Refurbishment A pproach New Upper Disassembly By Deck Only (Refurbish Rest of Old Cabin) Supplier X*..pr ..r,.esS4\t '.tuaneo Disassembly At Sikorsky Figure 22 Shipping Decision Tree and Resulting Issues Facility Strengths and Weaknesses Sikorsky at either facility, based on current and past program performance appears to have the major skills, facilities, and managerial systems in place required to manage the program. Troy would clearly need to grow but Sikorsky has the industrial knowledge and financial resources to exploit the lower costs of doing business they're assuming the human resources are available in the local area. A plant tour and interviews about current programs was conducted at CCAD to assess their ability to perform the required tasks for remanufacturing. The one significant finding was the lack of a modem, centralized Materials Requirements Program (MRP) system. The facility has significant part fulfillment issues associated with having to order 88 their materials from the centralized Defense Logistics Agency (DLA) spare parts management system. The DLA system is intended to serve worldwide multi-service customers and must constantly balance conflicting priorities like keeping fielded aircraft flying around the world and providing parts to overhaul facilities like CCAD. This system puts CCAD in a position of having little control over its primary supplier. The lack of a modem MRP system to provide visibility into total parts requirements, lead times, and ordering and tracking provides a great disadvantage when the repair business has more variability than new production due to the uncertainty of the condition of the incoming aircraft and the resulting parts requirements. CCAD officials interviewed said they had used a USAF system but found it had many incompatibilities with DLA systems and eventually discontinued using it. They operate using several systems today, some of which are more effective than others do but not able to perform the entire job. A search for a true MRP system has been underway but with limited funding. The other noticeable impact of the lack of a MRP or other control system was the appearance of significant amounts of inventory throughout the facility. Related problems exist in their scheduled time to perform work and field durability or time-on-wing of CCAD repair and overhaul work relative to private industry. CCAD has requested Sikorsky help develop a process improvement program at CCAD as part of the eventual public-private partnership. The process improvement efforts need to focus on the above issues and can provide the opportunity for Sikorsky to develop a working relationship with CCAD that mimics its relationship with other suppliers. This would appear to be a area where significant gains could be made through a Sikorsky-CCAD public-partnership. 89 Virtual Prime Vendor The first phase of this partnership may take the form of a program called Virtual Prime Vendor (VPV) which would allow direct shipment of parts kits for several major components from Sikorsky to CCAD. The direct nature of the arrangement coupled with a third party holding the inventory locally in Corpus Christi will greatly accelerate the speed at which part shortages are alleviated. This approach provides a low risk initial arrangement for both parties. Sikorsky is the supplier in this case and not contractually dependent on CCAD for on time deliveries and CCAD can assess the value of the partnership while solving or at least reducing the magnitude of a chronic parts supply problem. This should provide a low risk environment to facilitate the team building and trust required to develop a process improvement program at CCAD. Recommendation A summary of the various decision variables and remanufacturing program options is shown below in figure 23. Based on the decision variables and information available to date, it is recommended that both the Troy and CCAD facilities continue to be considered for the induction, inspection, disassembly and overhaul work and the Stratford plant be used for final assembly and delivery as well as new component production. The addition of a third facility adds some complexity but also increases capacity, flexibility, and political support. This arrangement allows for use of each plants current core 90 competencies or skills and provides both the labor rate advantage of Troy and the possibility of utilizing OMA funding through CCAD. This arrangement if administered through a partnership should also allow Sikorsky significant control over the delivery schedule and product quality. Several remaining questions that relate to using both facilities are discussed below. Task Allocation Decision Matrix Disassembly/Final Assembly Site CCAD/ Stratford CCAD/ Troy Troy/ Troy Troy/ Stratford CCAD/ CCAD Troy & CCAD /Stratford Number Of Facilities 2 3 2 2 2 3 Political Capitol/ Number of States 2 3 2 2 2 3 +10% +21% +82% +18% Decision Variables Plant Capacities Avg. % Manpower Increase +155% +14% Core Competencies Yes Yes Yes Yes Yes/? Yes Plant Labor Rates TBD Good Best Good TBD Good ONIA/APA Leverage Yes Yes No No Yes Yes Prime Contractor Control Of Quality and Delivery Schedule Medium Medium High High Low High Risk Areas Schedule Schedule Troy Capacity, Political Troy Capacity, Political Schedule Schedule Best Alternative New Components Manufactured At Stratford Plant In All Cases Figure 23 Manufacturing Allocation Trade Summary Strategic Organizational Interests To complete the assessment of the manufacturing allocation questions we must review the strategic questions postulated at the beginning of the chapter with respect to the interested organizations. 91 The first issue is whether Sikorsky can define a cost-effective way to incorporate CCAD in the program. All of the interested parties have a common need for a cost-effective remanufacturing program and the depot supporters in Congress and DoD desire to have CCAD involved because it meets their need of providing sufficient workload at CCAD for a number of years. If done in a efficient manner depot involvement will help Sikorsky maintain the long term support for the program required to have it funded over a number of years. It appears possible for Sikorsky to utilize the depot through a public-private partnership to perform induction, disassembly, and overhaul work. By also having the Troy facility able to perform the same work Sikorsky should be able to maintain control of the schedule and develop effective quality control measures and process improvement through the partnership while assuring CCAD of significant long term labor content. This would maximize the Congressional and DoD support for the program. The second related issue is to determine if a satisfactory working relationship between Sikorsky and the depot can be established. The depot will act as both a partner and a supplier and may perform the same work as, and act in parallel with, the Sikorsky Troy facility. Sikorsky and the depot must first establish a sound working relationship and then deal with the potential work split for the remanufacturing program. To establish an effective public-private partnership or organizational relationship requires developing trust based on understanding of the organizational technical capabilities and cultures involved and achieving mutually agreed to commitments. What the impact is of utilizing Troy and CCAD in parallel, potentially in competition, with Sikorsky-Stratford in charge requires significant study prior to implementation. 92 The third issue is whether the combining of overhaul and procurement funding, not normally budgeted or spent in a closely coordinated manner, provides enough benefit and has sufficient support from the interested organizations to be worth the added complexity. This appears to be an attractive option at this time that would gain support among the interested parties. This, however, requires further analysis of how each budget is put together, what kind of work is legal under each budget, and whether their are any current successful examples of this practice. A summary of these issues and the positions of the relevant organizations is shown in figure 24. 93 Figure 24 Manufacturing Issues and Likely Positions of Interested Organizations 94 Chapter 7 Summary There are two steps to creating a "lean" program in complex multi-organizational decision making environments such as the Department of Defense. A program plan must be considered from both the traditional economic efficiency perspective and from the perspective or fulfilling most of the impacted organizations needs. To create value for the end user or customer of a system, the system or proposed improvements should be considered from the point of view of eliminating or minimizing waste from the users operations. This thesis shows the requirements for the remanufactured BLACK HAWK helicopter can be traced to eliminating or minimizing inefficiencies in the end users maintenance and flying operations and should reduce the costs associated with both. The remanufacturing process itself will be designed to minimize the costs and the number of aircraft out of service by utilizing a cost-effective mixture of private industrial facilities and the existing Army aviation depot through a public-private partnership. To address some potential barriers to implementation several areas are recommended for further study. First the implications of potentially utilizing both overhaul and procurement funds to pay for the remanufacture program. Second an approach to define how to best allocate disassembly and overhaul work between the depot and private 95 facilities is needed. Finally the organizational relationship development that must take place to successfully implement a public-private partnership needs to be explored. To address the political perspective a lean decision making or strategic planning process was developed to considering the needs and influence of impacted organizations. This approach combines classic sequential decision tree analysis with elements of strategic planning. This allows focus early in the process on those areas that warrant more detailed analysis. By combining economic and organizational analysis a program can be crafted that is lean from a traditional efficiency point of view and has a high probability of being acceptable to those impacted organizations that may have sufficient influence to stop or alter the plan. Considering these needs early in the program development minimizes the possibility of major program redirection after the program is underway. This minimization of both the program costs and the possibility of major redirection combines to provide a lean program development approach. 96 Bibliography 1. Womack, J.P. and Jones, D.T. and Roos, D. The Machine That Changed The World, 1990, New York, NY: HarperCollins Publishers 2. Womack, J.P. and Jones, D.T. Lean Thinking Banish Waste and Create Wealth in Your Corporation, 1996, New York, NY: Simon and Schuster 3. Rother, M. and Shook, J. Learning To See Value Stream Mapping To Add Value and EliminateMuda, 1998, Brookline, MA: The Lean Enterprise Institute, Inc. 4. Steiner, H.M. EngineeringEconomic Principles,Second Edition, 1996, New York, NY: McGraw-Hill 5. Oster, S.M. Modern Competitive Analysis, 1994, New York, NY: Oxford University Press 6. Pember, H. Seventy-Five Years of Aviation Firsts, 1998, Stratford, CT: Sikorsky Historical Archives. Inc. 7. Gant, C. UH-60X OperationalRequirements Document, 1998 Ft. Rucker, AL: U.S. Army Directorate of Combat Development Publication 8. Cochrane, D and Hardesty, V. and Lee, R. The Aviation Careers ofIgor Sikorsky, 1989, Los Angeles, CA: Perpetua Press 9. Nahmias, S. Production And Operations Analysis Third Edition, 1989: New York, NY: McGraw-Hill 97 10. Office of the Secretary of Defense, Public-PrivatePartnershipsfor Depot Level Maintenance, 9/99, Deputy Under Secretary of Defense (Logistics), Office of the Secretary of Defense 11. Corpus Christi Army Depot web site, Corpus ChristiArmy Depot Facts, 1999, http://www. ioc.army.mil/rm/iocfact/ccad2 12. Womack, J.P. Lean Thinkingfor Aerospace, 1998, Long Beach, CA: Briefing at Aerospace Exposition 13. Army Aviation Modernization Plan, 1998, Ft. Rucker, AL: U.S. Army Directorate of Combat Development Publication 14. Stern, S. Technology Strategy Class 15.932, Sloan Spring 1999: class notes 98 Appendix SH-60R Remanufacture Program The SH-60R program is meant to extend the life and upgrade the configuration of the current Navy SH-60B fleet into the SH-60R through a remanufacturing process similar to that planned for the Army UH-60A to UH-60L+. The major steps in the SH-60R program are described below to provide a description of the detail steps required and the flow of a remanufacturing process similar to that required for the BLACK HAWK. Induction and Inspection When the aircraft is inducted into the remanufacturing process and undergoes a through checkout to assess its condition. The finding are recorded including any unique configuration changes or damage that is beyond that which has been contracted to repair. Any such variance in the configuration or condition is usually identified and the cost estimated to repair under a separate contract line item called "over and above" items. Typically this includes corrosion, crash damage, field repairs, or unique equipment fielded for special missions. Disassembly The aircraft is disassembled by removing the main rotor blades, the main rotor pylon, engines, main gearbox assembly, doors, windows, seats, landing gear, tail rotor blades and vertical pylon or tail, and the Stabilator or horizontal tail. These parts enter a 99 Standard Depot Level Maintenance (SDLM) program which they would go through periodically during normal maintenance. Since a new cockpit and cabin and wiring harnesses are to be built the current ones are disposed of. The tailcone, vertical pylon, and stabilator are the only aircraft structural components reused on the SH-60R. They are put through a life extension program that is similar but more extensive than the normal SDLM activities for those components. New Construction A new cockpit and cabin are built which have the same manufacturing interfaces as the old cockpit and cabin. The are then wired with new harnesses to accommodate the latest avionics equipment. New floors and interior soundproofing are also added. The cost of the new construction is offset by the cost avoidance of having to rework older, often corroded structure where each airframe has unique problems that must be dealt with both technically and programmatically on a one aircraft at a time basis. This is "over and above" the basic program account becomes a costly aircraft by aircraft negotiation. The new cabin is considered "lean" in the sense that it avoids problems associated with the variability in the condition of the incoming cabin structure and minimizes deviations from the planned cost and schedule. The Navy has also been offered a longer in service life after the remanufacturing process that it would get if the older structure was overhauled instead of replaced. Reassemble and Delivery 100 First the tailcone and landing gear are reinstalled. Next the vertical pylon, Stabilator, doors, seats, and windows are installed. Third, the main and tail rotor pylons, main gearbox/rotor head, engine and tail rotor blades are reinstalled. The aircraft is now reassembled except for main rotor blades due to space limitations. The aircraft is then masked and painted. A system checkout is performed, then the aircraft goes to the hanger where main rotor blades and avionics are installed and ground runs and flight checks are performed. The aircraft is then ready for delivery to Lockheed-Martin in Owego, NY where the Anti - Submarine Warfare system is installed prior to delivery to the Navy. CCAD Role in AH-64 Remanufacturing The Army depot at corpus Christi (CCAD) has been performing the induction, inspection, disassembly, and component overhaul functions on the Army AH-64 Apache remanufacturing program. This is called pre-mod work and the tasks are similar to those described in the SH-60R program. The depot has not been doing the pre-mod for all aircraft however, a private company also performs this work in parallel. The depot performs the work for the government program management office. The approach to defining work share division between the depot and the private contractor is not known at this time. 101