Group Benefits from The Hartford
Feel safe and
secure on the road.
Employee Travel
Assistance Program
Group Benefits from The Hartford
Feel at home when
you're away.
Sometimes even the best laid travel plans
go awry. And when you’re away from
home and the unexpected happens, it’s
important to know who you can count on.
Employee Travel Assistance Program.
W
ith The Hartford’s1 Travel Assistance
program, you’ll have the help you need
if you’re covered under one of our group
policies. Toll-free emergency assistance is available
to you, your spouse and your dependents2 24 hours
a day, seven days a week when traveling 100 miles
or more from your primary home (national or
international travel) for 90 days or less.3
The Hartford’s Travel Assistance program is provided
by Europ Assistance USA, a leader in the travel
assistance industry.
Anytime. Anywhere.
The Hartford’s Travel Assistance program provides
three kinds of services for your business or vacation
travels – pre-trip information, emergency medical
assistance and emergency personal services.
Our program offers funds up to $1 million to cover
services provided.4 Keep in mind that Europ
Assistance USA must be contacted at the time of
service in order to arrange and/or approve payment
or reimbursement.
With pre-trip information, you're all ready
to travel.
Our Travel Assistance program offers a wide range
of helpful informational services before you leave to
help ensure your trip is as smooth as possible.
These include:
• Visa, Passport, Inoculation and Immunization
Requirements
• International “Hot Spots”
• Travel Advisories
• Foreign Exchange Rates
• Embassy and Consular Referrals
Comprehensive emergency medical assistance
you can rely on.
When you have a medical emergency, our Travel
Assistance program pays for assistance as described
below, but you are personally responsible for paying
your medical/hospital expenses.
• Medical Referrals – Refers you to physicians,
dentists and medical facilities worldwide.
• Medical Monitoring – During the course of a
medical emergency, professional case managers,
including physicians and nurses, will monitor
your level of care and determine if further
intervention, medical transportation or
repatriation is needed.
• Medical Evacuation – Transportation to the
closest medical facility that can provide an
appropriate level of care will be arranged and
paid for if medically necessary.
Group Benefits from The Hartford
• Repatriation – Transportation home for further
medical treatment will be arranged and paid for
if medically necessary.
• Traveling Companion Assistance – If your
traveling companion’s previously made travel
arrangements are lost due to your hospitalization,
new arrangements will be made and funded.
• Dependent Children Assistance – If your
dependent children are left unattended due to
your hospitalization, travel arrangements will be
made and funded for their return home with a
qualified escort if necessary.
• Visit by a Family Member or Friend – If you
are traveling alone and are hospitalized for at
least seven consecutive days or are in critical
condition, travel arrangements will be made and
funded for a family member or friend to visit if
that service is deemed medically necessary.
• Emergency Medical Payments – Advances
funds to cover on-site medical expenses, upon
satisfactory guarantee of reimbursement.
Reimbursement is your personal expense.
• Return of Mortal Remains – The proper return
of remains for burial will be arranged and paid
for in the event of death while traveling.
• Medication and Eyeglass Assistance – Your
prescription or eyeglasses will be replaced if lost,
stolen or used up, subject to local law, whenever
possible. Payment for the prescription medication,
eyeglasses or any shipping expense is your
personal responsibility.
Emergency personal services: Little things are
big to us.
The Travel Assistance program provides the following
personal services to you in an emergency, but you
are personally responsible for the cost of air fare
not approved as medically necessary by the
attending physician; food, hotel and car expenses;
and attorney fees. Emergency cash advances and
bail advancement require your personal satisfactory
guarantee of reimbursement.
• Sending and Receiving Emergency
Messages – Relays emergency messages to and
from friends, relatives, and business associates
toll-free 24 hours a day, seven days a week.
• Emergency Travel Arrangements – Makes or
changes airline, hotel and car rental reservations.
• Emergency Cash – Advances funds.
• Locating Lost Items – Assists in locating lost
luggage and personal possessions.
• Legal Assistance – Assists in locating an
attorney.
• Bail Advancement – Advances funds for bail,
where permitted by law.
• Translation – Provides telephone translation.
Take us with you.
When planning for a trip or while traveling, keep
the wallet-size ID card on the back cover of this
brochure handy to easily access the information you
need to be safe and secure when you’re away.
Group Benefits from The Hartford
Service Exclusions and Limitations: Europ Assistance USA
(EA) services are eligible for payment or reimbursement
by EA only if EA was contacted at the time of the
services and arranged and/or preapproved the services.
EA does not provide services or pay for expenses caused by
or resulting from certain situations, including suicide or
attempted suicide, mental or emotional disorders, unless
hospitalized, war, participation in any military maneuver or
training exercise, piloting an aircraft, commissions of or the
attempt to commit a criminal act, traveling to obtain medical
services or treatment, being under the influence of drugs or
intoxicants unless prescribed by a physician, pregnancy or
childbirth (except for complications of pregnancy), injury or
illness that can be treated locally and does not prevent
continuation of the trip, participation as a professional in
athletics, and assistance not shown as covered. EA is not
affiliated with The Hartford. Neither EA nor The Hartford
is liable for negligence or other acts of omission by any
recommended medical professionals, medical facilities, or
legal counsel.
1
The Hartford® is The Hartford Financial Services Group, Inc. and its subsidiaries,
including issuing companies Hartford Life Insurance Company, and Hartford Life
and Accident Insurance Company. Policies sold in New York are underwritten by
Hartford Life Insurance Company. Home Office of both companies is Simsbury,
CT. All benefits are subject to the terms and conditions of the policy. Policies
underwritten by the issuing companies listed above detail exclusions, limitations,
reduction of benefits and terms under which the policies may be continued in
force or discontinued.
This brochure/presentation explains the general purpose of the insurance
described, but in no way changes or affects the policy as actually issued. In the
event of a discrepancy between this brochure and the policy, the terms of the
policy apply. Complete details are in the Certificate of Insurance issued to each
insured individual and the Master Policy as issued to the policyholder. Benefits
are subject to state availability.
2
Dependent children are defined as being under the age of 19 or under the age
of 25 if a full-time student in actual attendance at an accredited school or college
and primarily dependent on the Covered Employee for support and maintenance.
3
Services are available in every country of the world. Depending on the current
political situation in the country to which you are traveling, EA may experience
difficulties providing assistance, which may result in delays or even the inability to
render certain services. It is your responsibility to inquire, prior to departure,
whether assistance service is available in the countries where you are traveling.
4
The Combined Single Limit (CSL), or amount of money available to the insured
under the Travel Assistance Program, is $1 million. One service or a combination
of the services may exceed the CSL. The insured is responsible for payment of
any expenses that exceed the CSL. Note: Certain Accidental Death and
Dismemberment programs may offer different CSLs. Please consult with your
Human Resources Manager for more details.
Travel Assistance is provided by Europ Assistance USA. Europ Assistance USA is not
affiliated with The Hartford and is not a provider of insurance services.
Please cut here.
T R AV E L A S S I S TA N C E
Feel Safe And Secure on The Road.
Provided by Europ Assistance USA.
To obtain around-the-clock travel assistance services, see reverse side.
The Hartford’s Group Benefits Division is proud to print on Forest Stewardship
Council–certified paper. FSC certification ensures that the paper we print on
contains fiber from well-managed and responsibly harvested forests that meet
strict environmental and socioeconomic standards.
1157 (02/09) Printed in U.S.A. ©2009 The Hartford, Hartford, CT 06115
Please cut here.
T R AV E L A S S I S TA N C E
For Travel Assistance Program
If you are covered by your employer’s group policy from The Hartford and you need
pre-trip information, emergency medical assistance or personal assistance services
while traveling, contact Europ Assistance Services USA .
Toll-free from the U.S. or Canada: 800-243-6108.
Collect from other locations: 202-828-5885, Fax: 202-331-1528.
Please provide your employer’s name, a phone number where you can be reached,
nature of the problem and this Travel Assistance Identification Number: GLD-09012.
If you have a serious medical emergency, please obtain emergency medical
services first, and then contact us for follow-up.
395241
Policy No.#____________________________________________________________
*Please contact your Human Resources/Personnel Department for your company policy number.