Quality Account 2014/2015
www.willow-burn.co.uk
Chief Executive Statement
I would like to thank all of our staff and volunteers for their achievements over the past
year. The hospice continues to provide high quality services to an increased number
of patients, thanks to generous support from our local community of individual and
corporate donors as well as grant giving organisations. The improved environment
in the new hospice building has made a tremendous difference to patient and
staff well-being.
The CHKs Accreditation process helps to
bring a much needed focus on quality within
the organisation and ensures that staff are
aware of how to raise concerns about quality
and safety. During this reporting period the
hospice has developed a Workforce Forum to
enhance workforce engagement across the
organisation. We have also continued to host
Volunteer Cuppa and Catch up sessions and
a Champions Forum. We hope to develop
an Ambassadors Forum in the coming year
to continue to take forward the work of the
hospice and ensure that our community
engagement is as strong as it needs to be to
keep the local community aware of services
and ways to get involved.
Following the CQC unannounced inspection in
July 2014, it was confirmed that all standards
inspected were met and inspectors concluded
that the hospice care and treatment was
planned and delivered in a way that was
intended to ensure people’s safety and welfare.
Patients were actively asked their views on the
care provided and their comments included:
“Everyone was very friendly and had all
the time to sit down and talk to us”
“Yes, spoke to me the morning after my
wife was admitted and reminded me they
are there if needed. Thank you for that!”
“Visiting Willow Burn opened my eyes
to the fact it is not the scary end of life
experience I thought. The care and
treatment she (his wife) was given and
I was given was second to none”
This is a tribute to the hard work of every
member of staff who works for Willow Burn
Hospice and the volunteers who provide
dedicated support. The hospice has a culture
of continuous quality monitoring, in which any
shortfalls are identified and acted upon quickly.
The safety, experiences and outcomes for
patients and their families are of paramount
importance to us all at Willow Burn Hospice.
I am responsible for the preparation of this
report and its contents. To the best of my
knowledge, the information reported in
this Quality Account is accurate and a fair
representation of the quality of healthcare
services provided by our hospice.
Helen Mills | Chief Executive
24th May 2015
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2014/15 has seen significant steps forward for service delivery at Willow Burn
with the opening of the purpose built facility for Day Hospice and office space.
This new facility has allowed us to work together in a more conducive environment and
has huge potential in enabling us to further develop services in response to our local
populations needs.
Looking forward: Priorities for improvement 2015/2016
Priority 1 Patient Safety - “Harm Free” Care
An appointment of a health practitioner with
a specific role around the responsibility for
patient safety improvement projects; there
will be a focus on ensuring that ALL staff are
fully conversant with risk management and
implementation of safer care. All patients
referred to Willow Burn for care will have a risk
assessment undertaken before admission that
the care delivered is as safe as possible.
Measures:• Monitoring of falls, pressures sores etc.,
(Dashboard)
• Increased feedback from respite patients on
optimising the therapeutic benefits
• Increased capability and capacity in
both organisations
Priority 2 Service User Engagement
A key challenge for Willow Burn is to ensure
that the services we deliver are meeting the
needs of our local population. Conversations
are to be started to explore what people’s
expectations are about hospice care and how
we might widen access to services, particularly
in supporting people to access ALL the
services they need towards the end of their life.
We will work with external agencies to ensure
that a person-centred and holistic care plan
is developed. It is anticipated that hospice
services will play a key part in helping people
navigate through the complex health and social
care terrain.
A series of focus groups are to be
held at Willow Burn facilitated by the
Durham Community Engagement team and
we hope that this will be the catalyst for
discussions with other care providers to ensure
the development of seamless care.
Measures:• Increased response rates to friends and
family test
• Establishment of regular focus group
sessions at Willow Burn
• Identification of service improvement
projects informed and guided by service
user feedback
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Priority 3 - Staff Development
Staff working in the hospice will be encouraged
to continually enhance and progress their
skills and knowledge to ensure we meet
the needs of our patients and family. Our
Human Resources team alongside senior
clinical staff will work with ALL staff across
the organisation to establish key areas for
development and enhancement that will
ensure the continuation of service delivery at
Willow Burn. A programme of regular
supervision sessions and Multi-Disciplinary
Teams meetings will be established to ensure
that all clinical staff are supported in their roles
and are actively encouraged to seek novel ways
of working to improve the patient experience.
Day Hospice staff and volunteers
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Measures:• Regular supervision sessions to facilitate
support and learning from practice
• Establish of relationships with education
providers to ensure staff have access
to CPD
• Identification of service improvement/
practice development projects
• Dissemination of learning from projects at
the Hospice UK conference 2016
Progress Update
Priority 1 - Clinical Audit Programme Progress Update
Willow Burn continues to focus on continuous quality improvement and we continue to develop
methods of sustaining improvements through a systematic approach to improving professional practice.
Audit results have highlighted that where changes are necessary to improve the patient care experience
these changes have been implemented, and as a result of this coupled with greater staff involvement
in the audit process, compliance has also increased. Examples of this include the audit of medicines
management and documentation audits. These have both demonstrated the value of a method of regular
audit that demonstrates good practice and helps underpin continued ways of improving practice.
Our Clinical Governance Working Group meets on a bimonthly basis and continues to monitor
performance and has noted an increased compliance to documentation standards and improvement in
patient safety. This is evidence that systemisation of processes can lead to embedding best practice and
increase awareness of how audit can improve patient care.
Measure
Achieved/Not achieved
Continued participation in the audit programme
Clinical Audit objectives identified and included in
the new Clinical Services Strategy
Development of a Clinical Audit Working Group
Activities and discussion embedded in Clinical
Governance working group terms of reference
Re-audit results confirm improvements in practice
through organisational systemisation
User involvement in the clinical audit
working group
Service user/carer representative appointed to
Clinical Governance working group
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Priority 2 - Improving Care for Patients with Dementia Progress Update
The hospice has sought to ensure that we are able to provide the best possible care for people with
dementia. It is unlikely that we will be caring for people with a sole diagnosis of dementia. The added
burden of dementia for people with co-morbidity has been the priority for Willow Burn and we have
ensured that we are providing excellent end of life care for people with dementia. We have undertaken
an environmental audit based on the Stirling Model and have identified that signage and navigation
(way marking) is a key improvement.
We will aim to create a dementia-friendly community at Willow Burn Hospice and identify patients with
dementia and other causes of cognitive impairment alongside their physical conditions and ensure that
the hospice delivers high quality care to people with dementia. We are also establishing ways to care and
provide support for their carers.
Measure
Undertake a monthly audit of patients and
identify the number of those with dementia
referring to GP if appropriate
Undertake a monthly audit of carers of
people with dementia to assess whether they
feel supported
Provide dementia awareness training for all
clinical staff
Action achieved against reasonable
adjustments from environmental audit
Improving care for patients
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Achieved/Not achieved
Priority 3 - New Hospice Build Development Progress Update
With the completion of Phase One the Day Hospice, out-patient and office facilities were opened in
July 2014. The services delivered in the new facility have thrived thanks to the conducive environment and
we have been able to offer more services from the building.
We have also invited colleagues to view the facility and suggest ways of developing new services and
also raise awareness of the services Willow Burn can offer the local population. This has included exercise
programmes for people with heart failure and people living with and beyond cancer. We continue to make
every effort is being made to generate the funds needed to build Phase Two.
Phase 1 new build
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Statements of assurance relating to the quality of healthcare
services provided
Aim
Willow Burn Hospice aims to improve the
quality of life for those who are living with a
life limiting illness and also provide care and
support the families of these patients. We also
offer positive support for every challenge that
they may encounter during their illness and see
death as part of life’s journey.
Review of Services
During 2014/2015, Willow Burn Hospice
provided the following services:1.
2.
3.
4.
5.
6.
Inpatient Care
Day Hospice
Family and Bereavement Support
Community Services
Specialist Lymphoedema
Acupuncture
1 Inpatient Unit
This unit has 4 beds and provides end of life
care, pain and symptom management and
emotional and psychological support.
One bed is designated for respite care and has
been utilised widely by patients and carers and
patients have the option of 12 weekly return
for respite care. Full nursing assessment is
undertaken on each admission and patients are
invited to participate in Day Hospice activities
and also access complementary therapies,
patients and carers are also contacted prior
to admission to ensure we are aware of any
changes in condition or treatment regimes.
2 Day Hospice Programme
During 2014/2015 Day Hospice services have
continued to provide a flexible service to a
wide range of patients with both a cancer and
a non-cancer diagnosis. The new facilities have
enhanced our offerings and the space available
allows for a very flexible use and has enabled a
wider range of activities to be offered. This has
included movement, art and singing.
Our 12 week programme offers patients
a structured approach and provides an
opportunity for people to identify their main
problems and concerns and to work towards
jointly agreed goals in the management of
their illness. The programme is holistic in
its approach, maintaining a high quality of
physical, psychological and spiritual well-being
ensuring patients are enabled and supported
during their disease journey.
2014/2015 saw an increase in attendance at
Day Hospice demonstrating the value of the
accessibility and acceptability of the services.
The Day Hospice led by the Therapy Team runs
on a sessional basis (morning and afternoon).
Patients can choose to attend from an hour up
to a full day depending upon their needs and
how they feel that the programme might best
meet their needs.
The LeBed Method (a therapeutic movement
programme for people with any type of
chronic illness) forms the first hour of every
session, with the aim of promoting wellbeing.
Patients then have the choice of accessing a
varied programme of activities throughout the
rest of the day. This includes, reiki, massage,
manicures, art therapy, poetry.
Our family support worker regularly attends the
sessions and patients/carers are able to have
conversations around care planning, will writing
and grief and loss.
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3 Family and Bereavement Support
The Family Support Service offers free,
confidential, practical and emotional support/
counselling for people of any age, who have
been diagnosed or affected by the diagnosis or
the death of someone with a life-limiting illness.
This service is delivered in the hospice, place
of work, home or elsewhere in the community
e.g. college. The team have regular contact
with local schools, offering support to staff and
also encouraging early referral for young people
who may be experiencing a death in the family.
Our team also work into the in-patient unit
and always make contact with every patient
admitted to the hospice and their friends and
family to assess their requirements for support.
The team have introduced a new assessment
tool for patients to complete, this
Dignity Therapy Inventory enables patients to
identify their priorities in relation to problem
solving and being able to have meaningful
conversations about planning care for the end
of their life.
Evaluation
All Family Support Activity is currently
evaluated to measure therapeutic outcomes
using a customised version of the national
system of CORE evaluation, and overall service
satisfaction. For this project we anticipate
developing a specific measurement tool,
again using CORE that may be accessed at
www.coreims.co.uk/About_Core_System_
Outcome_Measure.html.
We will measure clients overall well-being
against a range of criteria before and after
service provision. Using a using a 5-point
scale ranging from ‘not at all’ to ‘most or all of
the time’.
•Subjective well-being
•Problems/symptoms
•Life functioning
•Risk/harm
The bereavement service we offer at the end
of every month is a key resource we offer
and enables a time and space for relatives,
friends and staff to remember those people
known to the hospice who have died. This is
facilitated by the team and is another way to
offer continued support to friends and family
post-bereavement.
The team have office accommodation in our
new building and the counsellor now has a
dedicated room to offer the sessions and this
is a space that enables a highly professional
delivery of counselling support.
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4 Community Services
The Therapy Team offer a palliative care service to Derwentside patients in their own home or care home
providing specialist Occupational Therapy and Physiotherapy.
The roles currently offer functional and mobility assessments, provision of equipment and the delivery of
specialist treatments such as neurological rehabilitation and management, CBT and acupuncture.
Our aims are to deliver the service in the most appropriate place for the patient, reduce the need for
inpatient admission and support work towards a timely and safe discharge.
In 2014/2015 patients were offered community visits by the Occupational Therapist and Physiotherapist.
In addition there were visits by the Therapy Assistants who supported the OT and PT with equipment
fitting and other treatment interventions.
Service Use
Department
No. of patients
Comments
In-patient unit
85
1175 bed days with 75% occupancy
Day Hospice
133
2156 attendance with 74% occupancy
Family and Bereavement Support
248
1187 appointments
Community Services
131
Specialist Lymphoedema
83
280 appointments
Acupuncture
41
380 appointments
5 Specialist Lymphoedema Service
The Lymphoedema Clinic operates one day
a week and provides specialist assessment,
treatment and management of complex and
non complex limb, trunk, breast, neck, facial
and genital swelling.
The service is run by a Specialist
Lymphoedema Practitioner, who is also
the hospice Physiotherapist and a Therapy
Assistant with lymphoedema key worker skills.
Non complex swelling is managed using the
4 cornerstones of treatment focusing on skin
care, exercise, simple lymphatic drainage and
compression garment provision.
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Complex lymphoedema has been managed
with specialist interventions such as
kinesiotaping, manual lymphatic drainage and
compression bandaging, which are in addition
to the 4 cornerstones.
Patients who attend the lymphoedema clinic
can be signposted to other hospice therapy
services including Day Hospice, Active Steps,
Family Support Service and complementary
therapies. The Le Bed exercise programme
which is delivered in Day Hospice and the
Active Steps programme is particularly
beneficial in the management of lymphoedema.
6 Acupuncture
The use of acupuncture in the management
of treatment related hot sweats has proved
effective for 98% of patients.
This was a reported reduction in the number
sweats, length and severity, and improvements
in sleep patterns and quality of life.
Patients felt more relaxed and more able to
cope with symptoms.
Participation in Clinical audits,
National Confidential Enquiries
During 2014/2015, there were no national
audits or confidential enquiries covering NHS
services relating to palliative care as
Willow Burn is ineligible from participating.
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Local Clinical Audit
Clinical audits have been undertaken within
Willow Burn; these form part of the
annual audit cycle programme. The monitoring,
reporting and actions following these audits
ensure the delivery of safe effective practice,
enhancing the patient experience. All audit
reports are discussed; action plans shared at
clinical staff meetings and clinical governance
meetings are then shared with the Executive
Team and Board of Trustees.
The programme includes the following:•Nursing Notes (monthly)
•Therapy team notes (bi-monthly)
•Medicines management (twice yearly)
•Infection control (twice yearly)
•Mattress (weekly and after
each discharge)
A) Infection Control Audit
An infection control audit was undertaken on
8th December 2014. It has been designed to
facilitate the monitoring of compliance with
infection prevention and control, standards,
policies and procedures, thereby reducing the
risks of healthcare associated infections
and ensuring patients are cared for in a safe,
clean environment. Issues were identified
in relation to ensuring clean equipment was
readily identified and also around ensuring
adequate waste disposal facilities were
available in the new building and there was no
risk of cross-contamination.
ALL recommendations were acted upon
immediately and we have new systems in place
to ensure continued compliance.
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B) Nursing/Therapy Documentation Audit
Nursing records are audited every month
and issues highlighted at clinical governance
and staff meetings. The CHKS standard 22 –
Health Records Hospice Services Audit Tool is
used and has proved to enhance compliance
particularly in relation to medicines recording
charts. The audit examines patient and carer
details, clinical information and record entry
with the aim of determining compliance with the
NMC (Nursing and Midwifery Council) guidance
for record keeping.
The results are positive overall with compliance
in most areas, the area that needs attention
is with the GP entries into the notes. We are
working with our GP with special interest
to develop a template to ensure adequate
information is recorded and also that notes are
signed accurately.
C) Medicines Management Audit
To ensure patient safety and clinical
effectiveness, Willow Burn utilises the
medicines management audit tool developed
by Hospices UK which includes:•The management of Controlled Drugs
•The management of general medicines
•Self administration of medicines
•Medical Gases
•The Self assessment of the Controlled
Drugs Accountable Officer
The medical gases audit is compliant and the
self-assessment of the Controlled Drugs
Accountable Officer was 100% compliant but
continuous quality monitoring could be
improved and action plans are being developed
to ensure that all medicines management
practices are routinely monitored. This includes
disposal of stock controlled drugs and we have
liaised with the CCG pharmacy technician to
ensure we are compliant and have necessary
procedures in place, if required.
Research
The number of patients receiving NHS services
provided or subcontracted by Willow Burn
in 2014/2015 that were recruited during that
period to participate in research
approved by a research ethics committee was:
None.
The hospice does however have a research
policy in place should the opportunity arise.
Clinical Indicators
As part of the hospice’s continual development,
the IPU carries out a clinical indicator audit on
all patients and mirrors the CQUIN framework.
Progress against CQUIN Measures 2014/2015
For the 2014/2015 financial year, Willow Burn
Hospice agreed to the setting of three goals,
contractually known as indicators, as part of
the CQUIN measures linked to funding the
hospice receives from the North Durham
Clinical Commissioning Group.
Indicator 1 - Completion of the Friends and
Family Test
We have fully embedded this national test in
ALL patient/carer evaluations. We have also
introduced a postcard in both IPU and Day
Hospice to encourage contemporaneous
feedback from patients, families and carers.
The test asks a simple question with likert
scale response.
The Friends and Family Test (FFT) is an
important feedback tool that supports the
fundamental principle that people who use NHS
services should have the opportunity to provide
feedback on their experience. It asks people if
they would recommend the services they have
used and offers a range of responses.
All responses have been highly favourable
with narrative comments endorsing a caring,
committed and responsive service.
The Commissioning for Quality and Innovation
(CQUIN) framework enables Commissioners
to reward excellence by linking a proportion of
healthcare provider’s income to the
achievement of local quality improvement
goals, whilst also maintaining strong
financial management.
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Patient and Carer Testimonials
“Unending love, care and support shown
to my father and also to us as a family”
“Pain free and very, very caring”
“Just keep on doing the wonderful work
you do”
“I found the help I got from talking
about things that I couldn’t talk to
anyone else has helped me move on
with my life. My counsellor was very
understanding and a real good listener.
I hope a lot more people benefit from
her advice as I’m sure they will do. Keep
up the good work – a big THANK YOU
from me”
“It was lovely just to talk to someone”
“Mum was only in 2 days, and only spoke
to **, which was very helpful at the time.
I found the service good and it is nice
to know I can still get in touch, as I may
well do”
Indicator 2 - Reducing Harm
This CQUIN requires is to assess ALL patients
in relation to their risk from falls and ensure that
this is recorded within 6 hours of admission.
Adequate monitoring and evaluation is then
required to ensure we reduce the risk of falls
from vulnerable patients.
We have been 100% compliant with the
requirements and have reduced falls
significantly within the inpatient unit to only
5 falls in the last year.
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Indicator 3 - Dementia
This has two components with the assessment
and flagging of patients with dementia and
referral to GP if appropriate – and assessment
of the environment and action plan drawn up
of reasonable adjustments to be completed.
Both have been supported with ALL staff
now trained in dementia care and an
environmental audit has been undertaken
that identified that signage and way finding
need to be adjusted for people with dementia.
This requirement in under review with a project
developed to identify resources to improve the
issues indicated.
We have also worked with the Admiral Nurse in
the area to work with ALL to improve the end
of life care for people with dementia. This has
been a particular strength of the Hospice with
an impressive ability to provide person-centred
care when needed.
In September 2014, the hospice received the
published report relating to the unannounced
CQC inspection which took place in July 2014.
The report demonstrated full compliance with
the following assessed standards:•Consent to care and treatment
•Care and welfare of people who
use services
•Cooperating with other providers
•Requirements relating to workers
•Complaints
Hazelbrook Specialist Care at Home
Hazelbrook Specialist Care at Home is a wholly
owned trading subsidiary of Derwentside
Hospice Care Foundation (Willow Burn).
The hospice has built its reputation on
delivering the very highest quality palliative care
and the development of these services aims to
bring the ethos and practical care associated
with “hospice” into the home environment.
This is a chargeable service, however
profits made will go to funding the future of
Willow Burn.
Now averaging over 1000 care hours each
month the services to clients continues to grow.
Services range from rapid discharge,
domiciliary care through to palliative care and
end of life care.
“Thank you so much for making an
unbearable time more bearable with your
kindness and compassion whilst helping
(XXXX) through this awful illness.
I am truly grateful for all your help”
Data Quality
Willow Burn did not submit records during
2014/2015 to the Secondary Users
Service for inclusion in the Hospital Episode
Statistics which are included in the latest
published data. Willow Burn is not eligible to
participate in this scheme.
However, Willow Burn does submit data to
the Minimum Data Set (MDS) for Specialist
Palliative Care Services collated by the National
Council for Palliative Care on a yearly basis,
with the aim of providing an accurate picture
of hospice and specialist palliative care
service activity.
Clinical Coding Error Rate
Willow Burn was not subject to the Payment by
Results clinical coding audit during 2014/2015
by the Audit Commission.
Hazelbrook Specialist Care at Home
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Who has been involved?
Chief Executive
Executive Team
Statement provided from Clinical Commissioning Group
The CCG welcomes the opportunity to review
and comment on the Quality Account for the
Willow Burn Hospice for 2014/15 and would
like to offer the following commentary.
As commissioners North Durham Clinical
Commissioning Group (CCG) are committed to
commissioning high quality services from the
Willow Burn Hospice and take seriously their
responsibility to ensure that patients’ needs
are met by the provision of safe, high quality
services and that the views and expectations
of patients and the public are listened to and
acted upon.
Overall the CCG felt that the report was well
written and presented in a meaningful way
for both stakeholders and users and the
report provides an accurate representation of
the services provided during 2014/15 within
the Hospice.
We recognise the work that the Hospice has
undertaken to drive quality improvements
throughout the year particularly around patient
experience, and patient safety. The Hospices
approach to quality improvement is reflective
of their desire to further improve the quality
of care and innovation, not only through their
internal quality systems but also through
making best use of the commissioning for
quality and innovation (CQUIN) schemes
agreed with ourselves.
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It is particularly encouraging to see that the
number of patient falls has reduced significantly
in 2014/15 compared to previous years.
Also the positive steps taken towards
addressing the specific needs of patients
with dementia through staff training in
awareness tools and environmental audits is to
be commended.
We are pleased to see that the actions in
respect of infection control procedures
following the commissioner visit undertaken
by the CCG in December 2014 have been
completed. Also the introduction of service
user/carer representation on the Clinical
Governance working group demonstrates the
Hospices willingness to listen to the needs
of the patient. In future quality accounts the
CCG would welcome commentary from the
Hospice in respect of any incidents that had
taken place and the actions taken to prevent
any reoccurrence.
North Durham Clinical Commissioning Group
(CCG) welcomes the specific priorities for
2015/16 highlighted in the report and feel
that they are appropriate areas to target for
continued improvement.
The CCG look forward to continuing to work
in partnership with the Hospice to assure the
quality of services commissioned in 2015/16.
Volunteering
Willow Burn Hospice recruited 44 new
volunteers in 2014/2015 and are actively
processing a further 18 applications:Day Hospice - 10
Income Generation - 25
Administration - 6
Stanley Shop - 10
Consett Shop - 10
Events - 25
Warehouse - 12
Each volunteer selected to support the charity’s
activity brings something different into the skill
mix. We are indebted to them for the generosity
of their time and commitment to our cause.
Some support more than one activity!
This group of people were allocated roles
across the various departments.
We currently have 77 active volunteers and
many more who we keep in touch with as they
are still as passionate about our cause but are
not able to provide support at this current time.
Volunteering at the Willow Burn Summer Fair
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Income Generation/Fundraising: 2014/2015
The Income Generation Team at Willow Burn
Hospice has seen changes to their structure
which has included the appointment of an
Income Generation and Marketing Manager
in March 2015, along with three Community
Fundraiser positions who will be responsible
for key areas within the local community and
beyond. This is aimed at increasing internal
and external engagement, with maximising
income generation.
Although it would be true to comment that the
community at large has continued to support its
local hospice, we have seen fewer funding pots
come on to the table; more giving groups in the
community folding; companies as lean as they
have ever been. These factors have impacted
on the hospice’s income over the past year.
Examples include:•Local schools are continuously supporting
Willow Burn by organising “Go Green”
Days in aid of Willow Burn. One of our
supporting schools raised over £1,000
from their none fundraising efforts.
•Tait & Walker have volunteered over 50
staff members to donate their time and
energy with various tasks around Willow
Burn including gardening, painting and
re-organising our warehouse.
•Consett Lions have organised a Consett
Spring Variety Show at the Empire Theatre
organised in aid of Willow Burn Hospice.
This event was extremely popular.
To add to this, although the hospice’s NHS
contribution has remained stable at 33%,
a large contribution from Macmillan Cancer
Support which has supported the development
and activities of the hospice’s Therapy and
Family Support Teams over the past 3 years ran
out at the end 2014/2015 which has led to the
restructuring of the clinical team.
The ways in which community groups and
individuals continue to raise money for
Willow Burn inspires and motivates the
Income Generation Team.
Over 50 Tait Walker staff volunteering at
Willow Burn as a ‘gift in kind’ to the hospice
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Elddis staff and local community supporters donating a cheque to Katherine Cooper, Income Generation
and Marketing Lead after their Coast to Coast bike ride
Hodgson Sayers – Roofing services provided as a ‘gift in kind’ to the hospice
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Everlasting Leaves: This beautiful creation has proved ever popular as an ‘In Memory’ and remembrance
service for families and friends of loved ones. We’ve filled half of the tree with wonderful messages in
memory of loved ones and hope to continue growing the tree until it is full.
Everlasting Leaves at Willow Burn
Sponsor a Nurse Campaign: 2014/2015 saw the development of a new campaign for Willow Burn.
Our Sponsor a Nurse Campaign a new campaign which has been targeted to all ranging from £10.
This campaign has proven popular with our supporter Elddis Transport and they have supported by
donating £750 per month for the next three years.
We are confident that the Sponsor a Nurse Campaign will grow from strength to strength over the coming
months with the new Income Generation team in place.
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Legacies: It is evident that the hospice’s good
reputation and the exemplary service delivered
to patients is being recognised and financial
support written into an increasing amount
of wills.
We ran our first legacy awareness event in
February 2015 where we invited a range
of potential supporters to experience
Willow Burn and find out more information
about Legacy Giving.
We have had a number of legacy donations
including a legacy in March 2015 to the value
of £35,330.
Events: Willow Burn’s own Events Diary is
compiled by the Income Generation Team
and features a mix of quality events that align
themselves with the hospice’s core remit.
We ran our 2nd Spring Reflection walk in
March 2015 which saw a number of supporters
and new faces join together for a enjoyable
walk within the Lanchester area.
The activity attracted a small group of
participants, all passionate about the hospice
who together raised a substantial amount of
money for Willow Burn.
This has led to the walk being featured twice on
the 2014/2015 calendar.
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www.willow-burn.co.uk
Our Tree of Remembrance ran for the fourth
time throughout December 2014 in Matalan
Consett. In conjunction with ASDA in Stanley,
a second successful tree was launched which
proved to be very well supported by donors
and volunteers.
Willow Burn organised its second Spring Fair
which raised £3,500. The fair had a wealth of
support and we look forward to repeating the
event in 2016.
2014/2015 Make a Will Month proved popular
for 2015 seeing increased income again in
comparison to 2013/2014.
Retail: Willow Burn Hospice generates some of its income through retail trading, a traditional Charity
Shop in Stanley and a tea bar at the Consett Magistrates court.
A new community shop was opened by Sue Sweeney in Consett. This shop has an area dedicated
for customers to receive information about the range of services offered at the hospice and a browse
of books.
Consett Shop Opening
www.willow-burn.co.uk
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Hazelbrook Specialist Care at Home delivers a package of personal care and support
services tailored to the individual. Our friendly, highly trained and experienced carers aim to
help people to live in comfort and dignity in the familiar surroundings of their own homes.
Our services include:Care at Home: We can provide clients with all the reassurance
that they need when they need to be cared for at
home. Services include rapid response, discharge
from other healthcare settings or services.
Personal Care Assistant Service:
People who continue to live at home may find
the situation challenging. We can help clients to
remain independent and provide personal care
and support for daily activities within the home
and local community.
For more information please telephone 01207 523909, email enquiries@hazelbrook.org
or visit www.hazelbrook.org
Willow Burn Hospice, Derwentside Hospice Care Foundation,
Maiden Law Hospital, Lanchester, Co Durham, DH7 0QS
Switch Board: 01207 529224
Fax: 01207 529303
Registered Charity Number 519659
Website: www.willow-burn.co.uk
Companies House Number 2263960