Macmillan Cancer Support Quality Environment Mark awardees
Template for service profiles on NHS Choices
Macmillan Quality Environment Mark (MQEM) team and NHS Choices have provided the following proposed
template for the kind of information you should consider adding to your service profile on NHS Choices.
You may also wish to see existing service profile examples to help shape what you publish on your profile.
• Name of service
Including any variations that people might have to look for on hospital signage
• Description of service
Provide an overview of the service the awarded environment houses. This may include information such as:
The ward: Describe the configuration of the ward, whether there are private rooms, how many beds are
available. For example: We have a 6 bedded palliative care ward; or We have a 10 bedded oncology ward
The day unit: Describe the configuration of the day unit. For example: We have a 8 chaired day oncology unit
and a radiotherapy unit.
The Information and Support centre: Describe the services offered though the information and support centre.
For example: whether there are rooms for support groups, reading rooms, complementary therapy rooms
• Things you should know about us
Where the service is located/how to access the service
Provide details of where the service is located and the access to the service including lifts, stairs, routes
designed for accessibility, signage in the hospital.
Opening hours or visiting hours
Provide information on the opening hours of the service, or the visiting hours and restrictions
Parking
The overall location profile will have details of car parking and a map to the service location. You may wish to
provide further information around car parks which are closest to the service, blue badge parking near your
service, charges associated with parking to access the services.
What patients and visitors can bring to the service
You may wish to provide information on what patients can bring if using the service. For example: own pillows
and bedding, comfortable cushion if attending a support group.
• Staff profiles
Our staff
You can provide details from the kind of staff that work for the services, how they work together as a team and
individual staff profiles with pictures.
• MQEM status
You can access a jpeg of the MQEM logo to add to your profile page here
You may wish to include details on what the MQEM award means to the service, when you were accredited, next
review date etc
• Patient feedback
Patients are invited to provide comments and feedback on services from each service profile. We recommend
you encourage your patients to use this feedback facility to capture comments and feedback to help support your
reapplication for MQEM.
Managing feedback through responding to comments can be done as a comment administrator. We have
provided details on how to manage feedback on your NHS Choices profile including best practice guidelines.