Compensation for caregivers: Good practice recommendations summary report By Debbie Budlender and Nina Hunter March 2014 Introduction This summary report draws on the findings from the composite report of a study of compensation of caregivers providing home-based care (HBC) in respect of HIV and AIDS (human immunodeficiency virus and acquired immunodeficiency syndrome) and other diseases and conditions (see ‘Compensation to caregivers: An exploratory study on roles and attitudes in respect of caregiver support’). The study was commissioned by Tearfund on behalf of the Care and Support Working Group of STOPAIDS (previously known as the UK Consortium for AIDS and International Development), a UK-based network of more than 80 not-for-profit, faith-based and academic agencies. The objectives of the study were to explore the understanding, practices and attitudes of international and local non-governmental organisations (NGOs) towards caregiver support, in terms of caregiver retention, support and compensation. The study responded to concern among network members that ‘care and support’ had become the ‘forgotten pillar’ of the 2006 UN Political Declaration on HIV, which committed to universal access to prevention, treatment and care and support. It also Photo: Chris Boyd/Tearfund Caregiving takes many forms. Mother Buddies in Malawi support pregnant women through delivery and after birth, reducing vertical transmission of HIV and improving both maternal and infant health. 2 responded to perceived increasing interest, including among international development agencies such as the United Nations agencies, about care work – and particularly unpaid care work. The terms of reference for the research noted that the 2004 UNAIDS report on the global HIV epidemic estimated that in sub-Saharan Africa, around 90 per cent of care for people living with HIV and AIDS was provided in the home by family or community-based caregivers. In line with common usage, we refer to the family caregivers as ‘primary’ caregivers and the community-based non-family caregivers as ‘secondary’ caregivers or ‘community’ caregivers. It is the role of and compensation for the secondary/community caregivers that is the focus of this study. Further, the terms of reference pointed to the work of both primary and secondary caregivers as being of critical importance in terms of meeting the desired increased demand for health services at the community level, extending the reach of health service delivery, providing care where people are most comfortable, often in the home, and reducing the financial and human resource burden of government. However, there was less evidence and understanding of the extent and nature of community-based care and support. There was also limited consideration of the best approach for supporting and compensating caregivers. In the words of the terms of reference, these gaps had ‘led to haphazard approaches to address caregiver support and an inadequate evidencebase for promoting caregiver compensation amongst development partners (ie donors) and national governments.’ Compensation for caregivers: Good practice recommendations The research was initially framed on an understanding that there would typically be several layers of actors in respect of community caregiving. Thus the caregivers would be recruited and ‘employed’ (but generally without monetary compensation) by a communitybased organisation (CBO), supported by a local NGO intermediary, which would in turn be supported by an international NGO (INGO), receive funding from various sources, including international donors. The research was thus seen as focusing on the role of both the international and local NGO intermediaries. In line with this focus, there was an interest in issues of accountability of local NGOs to INGOs, and of INGOs to their own donors in respect of compensation for caregivers. In practice, the initial interviews with INGOs suggested that there were not necessarily separate local NGOs and CBOs, with the link between the INGOs and the implementing partners more direct than initially assumed. Methodology A multi-method approach was adopted, including: l A limited literature review of core documents produced by the network and other key actors on compensation for caregivers, as well as documents referred to by INGO interviewees; l In-depth interviews with eight representatives of INGOs (Catholic Agency for Overseas Development, Help the Hospices, mothers2mothers, Save the Children, Tearfund and Voluntary Services Overseas), providing support for caregiving in Zambia and Zimbabwe; l In-depth interviews with a key government official in each country, and with a representative of the Department for International Development (DFID) as a key donor in Zambia. Attempts to secure an interview with a development partner representative for Zimbabwe were unsuccessful; l Country case studies in Zambia and Zimbabwe of projects supported by different INGOs. These countries were chosen because they were those in which the largest number of consortium members were or had been active. With each of the two countries, two projects, representing interventions supported by different INGOs, were chosen © STOPAIDS and Tearfund 2014 as project case studies. The Zambian case studies were Mwazwini Home-Based Care (a VSO-supported organisation) and St Peter’s Home-Based Care (a CAFOD-funded organisation). The Zimbabwean case studies were Family AIDS Caring Trust (FACT) (funded by Tearfund) and Zimbabwe National Network of People living with HIV (ZNNP+) (a World Vision-funded organisation). The Zimbabwe case study also collected information on Island Hospice, an NGO that provides training for caregivers of FACT but also itself employed caregivers. The two country studies are reported on in more detail in separate reports (‘An exploratory study on roles and attitudes towards caregiver support: Zambia case study’ and ‘Tearfund: Zimbabwe case study’). Local researchers were contracted to conduct the Zambia and Zimbabwe case studies (Joseph Simbaya and Rodwell Chaitezvi respectively). To enhance comparability, the same interview and focus group research instruments were used for all the case studies. Consortium partners were engaged at various steps in the research. Shannon Thomson of Tearfund played a lead role in guiding and supporting the research. She ensured that other 3 consortium members were informed about and comfortable with the terms of reference and choice of researchers. Some consortium members also saw and commented on interim products and, in particular, the write-up of the INGO interviews. Shannon used the opportunity of a STOPAIDS Caregiving Seminar in November 2013 to present interim findings from the country case studies. Main research findings HBC in the narrow sense was initially introduced in response to the inability of the formal health system in developing countries affected by HIV and AIDS to respond to the need for care of patients. In essence, the HBC caregivers were performing a role that should have been performed by the formal health system. It is recognition of this fact that constitutes one of the strongest motivations for adequate compensation to be given to community caregivers. However, the nature of caregiving has changed with the availability of antiretroviral therapy (ART). Caregivers have faced new tasks. It seems that in many cases they might not have been adequately trained for these tasks, and may not even be the best people to do all the tasks. If ART has changed the scenario, with fewer desperately ill and dying patients, the need for and role of caregivers may need to be reconsidered. Availability of funding has decreased markedly for HIV care and support. In some cases this deprioritisation of care funding reflects the perception that care is no longer needed in the same way. In other cases it reflects a shift in focus of major donors to ‘systems strengthening’ rather than funding of direct delivery. The limited past support and compensation previously available for caregivers has been further curtailed. The reduction ranged from provision of food to availability of regular training. Despite all these constraints and limited (if any) compensation, many caregivers continued with their tasks and continued to gain pleasure from improving the well-being of fellow community members. Such perseverance was most likely where caregivers had personal reasons for 4 continuing such, as religious faith and conviction or the benefits for their own HIV-positive status they derived from the project. In addition to the themes summarised above, the research highlighted a range of contradictions and complexities. These included the following: l A mismatch between what is contained in country policies and what is found on the ground; l A mismatch between the compensation and support that INGOs report is provided to caregivers and what is found on the ground; l A mismatch between what is reported by different key informants, such as those from government and development partners; l A wide range in the type and extent of support provided by INGOs to the local caregiving projects which they report they support (which then implies a wide range in the extent to which INGOs can influence the support and compensation provided to caregivers); l A multiplicity of types of caregivers and ongoing expansion of understanding of what ‘care’ involves. A number of good practice recommendations for INGOs can be derived from the research with regard to different forms of compensation and support, as follows. Compensation for caregivers: Good practice recommendations Good practice recommendations This section includes good practice recommendations with regard to caregiver support and compensation, caregiver retention, and some issues relating to governance, namely accountability and project financing. Caregiver support and compensation Financial compensation This refers to monetary compensation for the caregiving work undertaken by the caregiver. The UK Consortium (2011a) recommends that governments, donors and NGOs work together to ensure a ‘minimum stipend that meets all their care costs and is standardised nationally among NGOs, governments and donors’ in the medium to long term. GEMSA and VSORAISA (2010) argue that since caregivers are doing government’s work, they have a right to financial reward. The remaining literature shies away from making recommendations on financial incentives for caregivers, usually citing the unsustainability of donor funding and lack of government funding for such payments or ‘incentives’. Arguments against paying caregivers Photo: Alice Dube/Tearfund Palliative Care care kits provide caregivers in Zimbabwe with what they need to support their clients. © STOPAIDS and Tearfund 2014 include that the introduction of cadres of paid workers could erode the ethos of volunteerism. One of the INGOs – Help the Hospices (HtH) – plans to provide for financial compensation, but the amount is below even the US$14 per month recommended by the Zimbabwean government. Another INGO, m2m, did provide financial compensation during the duration of the project, but this INGO is no longer active in either Zambia or Zimbabwe. m2m’s main principle in determining the compensation for caregivers is that it should be in line with what is paid to others who do similar work in the country concerned. None of the caregivers in case study organisations in either Zambia or Zimbabwe are receiving financial support for their caregiving work. A past caregiver at St Peter’s remarked that government should acknowledge that ‘a caregiver is more like a doctor, a nurse or as well as a midwife, because it involves carrying out the roles of the above-mentioned, for example, bathing patients, washing sores and many more which demands ample time from a caregiver.’ This, she said, meant that government should ‘show some kind of appreciation’ by providing allowances. One of the past caregivers at Mwazwini felt that the absence of compensation reflected lack of acknowledgment of the work done, and that the caregiver ‘is also just a person’, and that caregivers also need to take care of their families. The Mwazwini coordinator argued persuasively that the work caregivers were doing was ‘on behalf of the Ministry of Health’ in that they were ‘filling the gap’, and they therefore should be compensated. Caregivers working for FACT expressed unhappiness that they did not receive financial allowances outside of reimbursements for transport expenses. As one commented: ‘It 5 is sad to know that village health workers who are doing the same type of work are paid by the government yet we do not get anything.’ Across all projects, caregivers expressed a desire to receive monetary payments. In one of the Zambian organisations food is ranked higher than money, but even in this organisation caregivers would like financial reimbursement for costs such as transport. Money payments are wanted by caregivers, but very seldom given by these organisations. Unless there is a regular monthly payment, whether a wage or stipend, caregivers are unlikely to perceive themselves as receiving monetary compensation. on an empty stomach and coming back home to a house without food. As one caregiver said when asked which forms of support were most important: ‘Food is more important because without eating you can’t do the work.’ The St Peter’s coordinator reported that the decision to provide food to caregivers was made after they discovered that some of the food allocated for delivery was not reaching the patients. The blanket is provided because it ‘proved to be cheaper and affordable’ when compared with money compensation. FACT caregivers receive preferential treatment with regard to jobs that may become available at local clinics. ZNNP+ caregivers receive reading material from the clinic. Good practice recommendation Include financial compensation to caregivers as a budget item when planning a programme that includes secondary caregiving. Good practice recommendation If caregivers are to be compensated for their caregiving with in-kind items, the best form of support may be food, since many caregivers are without it, and it has a positive impact on the work they undertake. In-kind compensation This refers to non-monetary compensation for the work undertaken by the caregiver, for example food packs, soap, free medical treatment, agricultural inputs. By definition, such support does not include the receipt of work-related items such as uniforms, bicycles, raincoats, umbrellas. Our definition thus does not include some of the suggested elements of ‘in-kind’ support put forward by VSO and GEMSA (2010). Two of the INGOs provide for some sort of in-kind support, which takes the form of basic personal necessities for the work or incomegenerating assistance. The Catholic Agency for Overseas Development (CAFOD) supports partners to provide food supplements or agricultural inputs for some of its caregivers and Save the Children Zimbabwe provides soap. In Mwazwini caregivers emphasised the need for compensation in the form of food. Caregivers complained about setting off to do the work 6 Logistic and material support This refers to items which will assist the caregiver to undertake the caregiving work, such as uniforms, bicycles, raincoats, umbrellas, gloves, transport allowances. For the most part, these items cannot rightly be considered as compensation, as they are tools required to perform the work effectively. If anything, they represent a form of reimbursement. All INGO informants stated that they provide work materials, generally in the form of transport equipment, uniforms and care kits or some of the contents of kits. In this regard, m2m is an exception in providing access to cellphones. While this type of support was not mentioned at all by one of the Zambian organisations, caregivers at the other organisation are provided only with Panadol for patients and Compensation for caregivers: Good practice recommendations chitenge materials. The latter were provided in response to a request from caregivers for uniforms. This type of support was mentioned more frequently by the Zimbabwean organisations. FACT receive uniforms, T-shirts, bags, trousers for men and skirts for women, umbrellas, tennis shoes, soap and Vaseline. The caregivers are also reimbursed for their transport costs. Caregivers at FACT view bicycles as important equipment for caregiving work because they enable caregivers to visit patients faster and free them to do income-earning activities as well as cut travel expenses to submit reports. ZNNP+ caregivers are meant to receive gloves from the local clinics but most of the time these are not available. Island Hospice caregivers also have uniforms, kits (for needy patients only), wheelchairs and walking sticks (available for needy patients). Good practice recommendation There is a wide array of means to assist the work of caregivers. However, some may be more personally beneficial to caregivers (eg tennis shoes), others may assist with both caregiving and other more personal needs of caregivers (eg bicycles), while yet others may prioritise the safety of caregivers (eg gloves). Clear thought should be put into selecting the forms this support will take at the programme planning stage. Psychosocial/emotional support All but one of the INGOs reported that they provide some sort of emotional (or psychosocial, to use the term more commonly used in the literature) support for caregivers. This most often takes the form of regular meetings, but CAFOD sees some of its social protection-type support – such as burial society, savings and lending schemes, and incomegeneration activities – as forming part of emotional support. © STOPAIDS and Tearfund 2014 However, while seven of the eight INGO representatives reported that the caregiving projects they work with provide various forms of emotional support to caregivers, this form of support was barely mentioned by caregivers in the case study projects. The focal person at FACT indicated that they provide emotional support to both secondary and primary carers. FACT had, at the time of the interview, recently employed a social worker who was to be based in Chimanimani, so as to be close to the caregivers. The sistersin charge of clinics, a church leader who is a caregiver and cluster supervisors provide emotional support during debriefing sessions with caregivers. The focal person said that emotional support is provided through the ward-based health technicians of the Ministry of Health and Child Welfare, National AIDS Council ward-based focal persons and other caregivers. However, caregivers reported that they receive no emotional support. At Island Hospice, emotional support was described by the focal person as being provided through debriefing sessions, supervisory sessions, group sessions and mentorship sessions, with carers taught about self-care and encouraged to take time out for themselves. Caregivers at Island Hospice were not interviewed as part of the study, therefore their perspectives cannot be reflected here. Good practice recommendation INGOs should ensure that what is planned as part of a programme (such as psychosocial support) is implemented in practice. Training and professional recognition Accredited training that is ongoing and can put the caregiver on a career pathway was emphasised throughout the literature reviewed. This aspect is not, generally speaking, a form of compensation. It could perhaps be considered 7 widespread acknowledgment of the changing nature of the care needed and thus, presumably, the skills and knowledge needed by caregivers. At Mwazwini, caregivers said that they would like further training, and two, in particular, referred to the need for guidance on how to persuade patients who did not want to go for HIV testing or take anti-retroviral therapy (ART) because ‘they would be laughed at’. Another said that without refresher training, ‘Some of the clients might be more learned than the caregivers and if it happens that way, the client will lose hope in listening to you.’ Photo: Alice Dube/Tearfund Palliative Care caregivers working with FACT in Zimbabwe receive umbrellas to help them with their work. compensation if it provides caregivers with accredited skills and knowledge that can be used to secure better-paid employment. All INGO representatives stated that caregivers receive some sort of training or capacity building. Several referred to both initial and follow-up training. In most cases at least some of the training is certificated. However, it is not clear to what extent the certificates will enable the person to seek employment outside of that particular project, or home-based caregiving more generally. With regard to the Zimbabwean case studies, after initial accredited training, FACT caregivers receive regular refresher courses informed by gaps noted by the project coordinator, while ZNNP+ caregivers receive the National Home Care training, but there seems to have been little, if any, refresher training. There are many similarities across the two Zambian case study projects, including the absence of educational requirements for recruitment and minimal training after the initial basic introduction. The absence of followup training is particularly worrying given the 8 The nature of caregiving has changed with the availability of ART, and organisations seem to have responded to this change by expanding their scope to other chronic conditions. Caregivers face new tasks, such as monitoring that patients comply with medication requirements and encouraging behaviour change, however it seems that in many cases they might not have been adequately trained for these tasks. Good practice recommendation Ongoing refresher training needs to be prioritised in planning and budgeting, particularly in the current changing context of care needs. Other support Most INGO representatives reported various other forms of support. CAFOD, Voluntary Service Overseas (VSO) and Save the Children Zimbabwe noted exchange visits for learning purposes. m2m offers a wellness programme. There were a number of references to support for income generation in the form of training and start-up grants. One INGO informant described caregivers being linked to savings groups. VSO provides volunteers who support capacity building. World Vision Zambia supplies a grinding mill for a group of caregivers if certain conditions are met. Compensation for caregivers: Good practice recommendations In terms of ‘other’ support, informants at case study organisations mentioned assistance with income-generating activities. Both Zambian organisations provide such assistance. However, it is unclear to what extent these are intended to support the project and to what extent the aim is to support the caregivers. The reports on the success or otherwise of the incomegenerating activities were mixed. The fact that many caregivers left caregiving to engage in their own income-generating activities suggests that the project-based ones were not enormously successful. In Zimbabwe, support for income-generating activities for caregivers and patients was also mentioned. FACT caregivers received training on income-generating projects after which they were asked to write group project proposals and were given seed money for their projects, which initially involved goat-rearing and poultry. One group later started an income savings and lending project. The amounts received as seed money ranged from US$250 to US$735. The livelihoods training was provided by FACT’s field officers with support from the Ministry of Agriculture. The Island Hospice community gardens, for which training and seeds were provided, supply vegetables (for sale or consumption) for orphans and other vulnerable children as well as for the caregivers themselves. The reported results of this assistance were mixed. In some cases organisations recognised that caregivers’ work on either the group or individual income-earning required that their caregiving hours be limited. However, there was little, if any, mention of the time that the primarily female caregivers need to spend on (unpaid) caregiving tasks in their own homes. In several cases the income-generation projects seem to have raised suspicion of fraud and allegations of unfairness. Overall, it seems that income-generation support is not a quick and easy fix. © STOPAIDS and Tearfund 2014 Good practice recommendation More thought should be put into planning income-generating assistance if it is to be given. Where it is given it should include monitoring that those who benefit from such programmes are the intended beneficiaries; and acknowledging that caregivers must spend time on tasks other than their secondary caregiving and income generation. Support to cared-for At least four of the eight INGOs describe some sort of support (other than care) for patients and their families. In most cases this is provided only for those considered to be most in need. Through their partners, CAFOD provides food for those most in need: energy supplements, corn/soya blend, maize meal, matemba and cooking oil. World Vision Zambia provides school kits for needy children, as well as a link to livelihoods activities for people living with HIV, while World Vision Zimbabwe supplies items from home-based care kits eg Betadine, gloves, eye ointment, soap, Vaseline, towels. Save the Children Zimbabwe provides short-term relief only if the need is dire. The study findings indicate that this form of support to patients is important, particularly the provision of food. According to caregivers working for Mwazwini, the fact that caregivers were not able to bring food regularly to their homes made some patients resist and reject the caregiving service. The Island Hospice coordinator said that caregivers are instructed not to support patients from their own pockets, but that some caregivers did so in order to be accepted by the patient or the family. Considering the economic circumstances of many caregivers, this is likely to be difficult for them to do, but is necessary for their work. Therefore support by caregiving programmes for the cared-for is important. However, it 9 should be balanced with a focus on caregivers, who are often in circumstances that are not dissimilar to patients. The coordinator at Mwazwini said that the donor focus only on beneficiary (ie patient) livelihoods was ‘wrong’ because caregivers were ‘important’ people in the community who needed basic necessities and tools in order to do their work better. Good practice recommendation Including support – particularly food – to the cared-for in caregiving programmes will benefit patients but also caregivers who are often in difficult circumstances themselves. Caregivers will benefit because they will not have to give food to the cared-for themselves and they will be more accepted through the giving of food. before joining as a caregiver. Some continued with these activities after joining, while others stopped because they could not combine both types of work successfully. In sum, where caregivers were said to have left projects, this was often for financial reasons, such as to have time for income-earning or to join another project where compensation was given. As evidenced by the movement of caregivers from one project to another, caregivers expressed unhappiness at seeing others being paid while they were not. The comparisons were not restricted to caregiving, but were also made in respect of other groups of workers, such as domestic workers. The Zambian policy requires that there be harmonisation of benefits across organisations working in a particular area. Such harmonisation is currently clearly not in place. The motivation for such harmonisation could be protection of caregiver interests, but could also be avoidance of caregivers being able to ‘vote with their feet’ to reject poor support. Caregiver retention Both Zambian organisations had caregivers who had stopped caregiving. For both, the issue of lack of, or diminished, compensation emerged as a key reason for caregivers stopping the work. For example, one of the current caregivers at St Peter’s said that she had stopped caregiving for three to four months because she found a job that helped her provide for her children. The coordinator at St Peter’s believed that some monetary compensation, even if small, was needed to attract back those caregivers who had left the project. Mwazwini has also had challenges in retaining caregivers. One of the caregivers said that previously there had been as many as 45 caregivers but many had left because ‘akabomba akabiye kamunda’ (you can’t work when there is nothing eaten in the stomach). A current caregiver observed that widows with many children who were undertaking secondary caregiving saw that others were making a success of small businesses and therefore left caregiving. Some of the Mwazwini caregivers were engaged in income-earning activities 10 Good practice recommendation Work out ways to facilitate the combination of caregivers’ income-earning work and their caregiving work. Accountability The study found a mismatch between the compensation and support that INGOs report is provided to caregivers and what is found on the ground. This could be interpreted as raising questions about accountability. The issue of accountability of projects to INGOs, and of INGOs to their own donors, was one of the issues in which the UK Consortium expressed interest. It is, however, difficult to pronounce on accountability without knowing whether the INGOs and donors prescribed approaches in respect of compensation when providing funding and other support to implementing partners. In the interviews, INGOs tended to Compensation for caregivers: Good practice recommendations based labour. Funding has perhaps decreased over time for HIV and AIDS as a whole, but has definitely decreased in respect of caregiving, as funders and governments channel money to ART (or issues other than HIV and AIDS) or decrease overall levels of funding given their own financial constraints. In some cases this reprioritisation of care funding reflects the perception that care is no longer needed in the same way. In other cases it reflects a shift in focus of major donors such as PEPFAR and DFID to ‘systems strengthening’ rather than funding of direct delivery. Photo: Chris Boyd/Tearfund Caregivers in Malawi are identified through T-shirts, providing a way for community members to know who they can go to for support. say that they did not prescribe. Given the lack of prescription, one cannot interpret the mismatch as lack of accountability. INGOs which do not provide financial support to projects are also in a weak position in terms of requiring accountability. Good practice recommendation Ensure that what is planned for as part of a caregiving programme is implemented by local organisations on the ground. Do not expect local organisations to take actions which require resources unless these resources are made available to them. Where there are requirements, discuss these with the organisations and reach agreement on what is desirable and possible. Project financing This reduction in funding to caregiving programmes is evidenced in various ways across case study organisations. At most organisations, mention is made of how many items were received by caregivers in previous years, and how many of these items are no longer received. At St Peter’s the coordinator said that caregivers should be given regular refresher training, but that this had not happened for some time due to lack of funds. The reduction in available funds had affected Mwazwini Home-Based Care in many ways, including its ability to provide food supplements to patients. This, in turn, resulted in some patients stopping their medication as the medication needed to be accompanied by adequate food. It was argued that the saving on food expenses ultimately imposed higher costs, as patients developed resistance to the first-line drugs, and had to be put on more expensive second-line treatment. Good practice recommendation A minimum package of support should include, among core line items, funding for ongoing refresher training. Where availability of funds decrease, ensure that it is not caregivers or patients who must bear the added burden of a project. Availability of funding has decreased markedly. Caregiving was to some extent always the ‘forgotten pillar’ in terms of funding, a factor which resulted in the widespread use of voluntary community- © STOPAIDS and Tearfund 2014 11 STOPAIDS is the network of UK agencies working since 1986 to promote an effective global response to HIV and AIDS. With 80 members behind us, we raise a united voice to rally and maintain the UK’s leadership in the global response to HIV. STOPAIDS The Grayston Centre 28 Charles Square London N1 6HT Tel: +44 (0)20 7324 4780 Email: info@stopaids.org.uk Web: www.stopaids.org.uk Tearfund is a Christian relief and development agency building a global network of local churches to help eradicate poverty. Tearfund 100 Church Road Teddington TW11 8QE UK Tel: +44 (0)20 8977 9144 Email: publications@tearfund.org Web: www.tearfund.org A company limited by guarantee. Registered Charity No 265464 (England and Wales) Registered Charity No SC037624 (Scotland) Company Number: 2589198 Charity Number: 1113204 To read the full research report, please either visit: tilz.tearfund.org or contact: shannon.thomson@tearfund.org Design: Wingfinger Cover photo: Chris Boyd/Tearfund Home-based caregivers support family members who are working hard to care for their relatives. © STOPAIDS and Tearfund 2014