Financial and Business Services
Summer Conference
July 23, 2015
Education Equations
Celebrating our Return on Investment
Global Contact Services
Contractor for staffing and consulting mostly for
Customer Service Operations
Business Approach
N.C. State Board of Education Value?
• Business Approach
• Operational Background
• Eyes On – Hands Off
• Time Commitment
• Catawba College
Why?
• Mission Statement
• What is Meaningful
• Generational Difference
Education Equations
X+Y=Z
Follow the money, establish the value …….
generationally
Brother, can you paradigm?
We can’t because…..
Can we change the “because”?
GCS Example:
• Live Monitoring of Customer Service Calls (inefficient)
• Monitoring Recorded Calls with the Customer Service Representative
(real efficient)
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Self-coaching
Accelerated learning
Non-judgmental
Saved $40,000/year/center
Added $30,000/year/center contribution
Thirteen centers = $910,000 positive impact
“The highest rate of return in early
childhood development comes from
investing as early as possible, from birth
through age five, in disadvantaged
families.”
James J. Heckman, Nobel Laureate in Economics
Education Example
The Heckman Equation Early Childhood Education
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7-10% Return on Investment Per Year
Spend $1, receive $7
Graduation Rate improvement?
1% increase = 100 students x $9/hr x 2000 hrs
$180,000/yr for 40 years =
$7,200,000 compounded per class
Teacher Observations by Principal
• Time is Money (productivity)
• Use Audio/video recordings??
• Value of Principal’s time?
• Save 10%?
• 70,000 Teachers
• ROI = Time savings x Value
School Nurses
• HIPAA obstacles
• 1 : 750
• Online Tele-nurse
Educational Equations
Additional Pay for Teacher (and F&B)?
• Tax Dollars = every $ is valuable
• Tax Breaks = $0
• Economic Multiplier
What Are Other Equations???