Applicant
Survey Results
Fall 2013
This report provides an overview of the Applicant Survey Project (formerly known as the Prospect
Survey). This project focused on determining MCC student applicant behavior. Specifically, why do
students enroll in classes at MCC, do not make payment, and do not re-enroll that same semester?
What are the common themes of students who are dropped for non-payment of tuition and then do not
re-enroll? Are our financial processes and/or payment options a barrier to students? Are there
psychographic categories that could help explain their behavior and assist MCC in serving their needs?
December 2013 – Office of Institutional Research & Assessment
Comments or questions regarding this report should be directed to its author:
Melissa Giese, M.A.
Senior Research Analyst
Office of Institutional Research & Assessment
Melissa.giese@mcckc.edu
Methodology
This report contains results from the administration of the Applicant Survey, a phone based survey,
administered in the Fall of 2013. The survey was developed based upon a previous Enrollment Survey
instrument used in Fall of 2012. The original survey was updated to reflect current issues relevant to
MCC and modified to reflect new enrollment interests. Specifically questions were added pertaining to
payment of tuition. The survey was formatted for phone administration.
One group of applicants were identified and surveyed (N=2451). Applicants were identified as students
who had enrolled in the fall 2013 semester, were dropped for non-payment of tuition, and did not reenroll that semester.
Four student workers were hired and trained to administer the survey over the phone. Additionally, they
kept track of all calls made to students using a calling log.
Calls were made from 10/17/13 through 12/2/2013. A total of 3001 phone calls were made, which
resulted in 305 completed surveys and 16 partially completed surveys. All students were contacted at
least one time. Callers attempted to contact several hundred students on more than one occasion.
Nineteen percent (19%) of the calls made were determined to be non-working phone numbers.
The majority of the calls were made during MCC’s regular operating hours. On Nov. 13th callers worked
late in the evening and followed up with students who had previously requested an evening call back
time.
Applicants in general were responsive to callers. Around one-third of the students who completed the
survey requested a follow-up call from MCC. The names and phone numbers of those requesting followups were given to Enrollment Services. Many of the student requests centered around enrolling for
spring.
1
Office of Institutional Research & Assessment
12/19/2013
Respondent Demographics
Demographic data was matched to 286 of the 321 respondents. The following describes those student
demographics.
CAMPUS
BR
18%
PV
39%
MW
12%
BT
4%
LV
27%
GENDER
Male
36%
Female
64%
2
Office of Institutional Research & Assessment
12/19/2013
Age
40-60
Years old
18%
25-39 Years old
40%
18-24 Years old
42%
Text Analysis
Respondent comments were analyzed. The following picture depicts the most commonly occurring
themes. Students made comments surrounding financial aid most frequently followed by future
enrollment, and wanting follow-up contact. Issue with transcripts, making payment, and SAP were also
reoccurring.
3
Office of Institutional Research & Assessment
12/19/2013
ProspectSurveyFall2013(IR)
Q3Whatwasyourprimaryreasonfor
applyingtoMCC?
Answ ered:302 Skipped:19
Toobtainor
maintaina
certification
Toearnan
Associate's
degreeand...
Toearnan
Associate's
degreeand...
Totake
courses
necessary...
Totakea
few
j ob-relate...
Totakea
few courses
forself...
Nospecific
purposein
mind
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Toobtainormaintainac ertific ation
11.59%
35
ToearnanAssoc iate'sdegreeandtransfertoa4yearc ollege
46.36%
140
ToearnanAssoc iate'sdegreeandandgetajob
31.46%
95
Totakec oursesnec essaryfortransferringtoanotherc ollege
9.93%
30
Totakeafewjob-relatedc ourses
3.97%
12
Totakeafewc oursesforselfinterest
0.66%
2
Nospec ific purposeinmind
1.66%
5
TotalRespondents:302
#
Other(pleasespecify)
Date
1
NursingProgram.
11/14/20132:23PM
2
getRN
11/13/20133:21PM
3
Togetintonursingprogram.
11/13/20132:45PM
4
BSNNURsing
11/7/20133:40PM
5
AlreadygraduatedfromMCC
10/29/20132:43PM
6
Unsure
10/29/20132:25PM
7
Takeonec lassthatwasn'tofferedatUMKC
10/29/20131:28PM
11/89
ProspectSurveyFall2013(IR)
8
nursing
10/23/20133:07PM
9
prepc lasses4c oll
10/23/20132:31PM
12/89
ProspectSurveyFall2013(IR)
Q4Whatmostinfluencedyourdecisionto
considerMCC:[Chooseallthatapply]
Answ ered:303 Skipped:18
Sports
Financial
Aid(Pell
grants,...
A+
Scholarship
Other
Scholarships
(notA+)
Cost
Recommendatio
nfromfamily
orfriends
Varietyof
classes
Programs
offered
Conv enience
Reputation
Location
Website
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Sports
0.66%
2
Financ ialAid(Pellgrants,loans)
14.19%
43
A+Sc holarship
7.26%
22
OtherSc holarships(notA+)
1.32%
4
Cost
43.56%
132
Rec ommendationfromfamilyorfriends
14.85%
45
Varietyofc lasses
9.24%
28
13/89
ProspectSurveyFall2013(IR)
14.19%
43
Convenienc e
28.05%
85
Reputation
9.57%
29
Loc ation
47.19%
Website
1.65%
Programsoffered
143
5
TotalRespondents:303
#
Other(pleasespecify)
Date
1
diversity
11/22/201311:25AM
2
Programsoffered.
11/13/20133:44PM
3
greatinstruc tors
11/11/20132:57PM
4
tobeac tiveinthec ommunity
11/7/20132:02PM
5
"Tobettermyself."
11/5/201312:57PM
6
Weldingprogram
10/31/201310:39AM
7
Rec ommendationfromhighsc hoolsheattended.
10/30/20134:03PM
8
Onlinec lasses
10/30/20132:28PM
9
GIBill
10/29/20131:46PM
10
Returningstudent
10/29/20139:47AM
11
esllanguagedeptwasfriendlyandhelpful
10/25/20132:38PM
12
Teac her
10/24/20132:53PM
13
Returningstudent
10/24/20139:33AM
14/89
ProspectSurveyFall2013(IR)
Q5Didyoureceiveyouracceptance letter
fromMCCinatimelyfashion?
Answered:304 Skipped:17
Yes
No
0%
20%
40%
60%
Answ erChoices
Responses
Yes
90.79%
No
9.21%
Total
80%
100%
276
28
304
15/89
ProspectSurveyFall2013(IR)
Q6Didyouracceptancelettergiveyouthe
informationnecessarytocompletethe
enrollmentprocess?
Answ ered:300 Skipped:21
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
86.67%
260
No
13.33%
40
Total
300
#
No:pleasespecify
Date
1
didnotrec ieve
12/2/201310:54AM
2
doesntremember
11/22/20134:13PM
3
notsure
11/22/20132:10PM
4
followstepsafterenrolling
11/22/20131:54PM
5
financ ialinformationmissing
11/22/20131:23PM
6
didnotyetrec ieveac c eptanc eletter
11/22/20131:13PM
7
didntgetac c eptanc eletter
11/22/201311:39AM
8
Unsure
11/21/201310:22AM
9
NotSure
11/18/20133:18PM
10
nevergotac c eptanc eletter
11/15/20139:18AM
11
Havenotrec ievedaletter
11/14/20133:28PM
12
nevergotac c eptanc eletter
11/13/20135:11PM
13
didnotget
11/13/20134:44PM
14
springsemester
11/11/20134:13PM
15
dontremember
11/11/20133:30PM
16
neverrec eived
11/11/201310:45AM
17
didntrec ieveac c eptanc eletter
11/11/20139:17AM
18
nodates...nodeadlines...noinfo...
11/8/20139:24AM
16/89
ProspectSurveyFall2013(IR)
19
neverrec ievedaletter
11/7/20132:02PM
20
c anremberifherec ievedtheletter
11/7/20131:32PM
21
didntgetthem
11/6/20133:50PM
22
didntrec ieveletter
11/6/20133:14PM
23
didnotgetac c eptanc eletter
11/1/20132:01PM
24
Nevergotletter
10/31/20132:02PM
25
"IthoughtIhaddoneeverythingIneededtogetmyfinanc ialaid,asitturnsoutIwasn'tanywhere
c losetogettingit."
10/31/20131:06PM
26
Confusedbec auseIdidn'trealizeshehadtoc omeuptheretofilloutextraapp
10/30/20134:03PM
27
Didn't
10/30/20133:07PM
28
didnotgetanyinformation.didnotc hec kemail
10/30/20132:44PM
29
Doesn'tremembereverrec eivingit.
10/29/201310:40AM
30
nevergotaac c eptanc eletter
10/24/20131:56PM
31
attendingc lasses
10/23/20133:20PM
32
hadtoc ometotalkaboutloandefaultdidnotknowtherewasaproblem
10/23/20131:29PM
17/89
ProspectSurveyFall2013(IR)
Q7Whatbestdescibesyourcurrent
status?
Answ ered:303 Skipped:18
Returning
MCCstudent
Recenthigh
school
graduate
GED
completer
Home
schooled
Adult
learnerw ith
noprev iou...
Transfer
fromanother
2year...
Transfer
fromanother
4year...
Retraining
orchanging
careers
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
ReturningMCCstudent
56.11%
170
Rec enthighsc hoolgraduate
10.89%
33
GEDc ompleter
0.33%
1
Homesc hooled
0.33%
1
Adultlearnerwithnopreviousc ollegeexperienc e
3.30%
10
Transferfromanother2yearc ollege
6.27%
19
Transferfromanother4yearc ollege
11.88%
36
Retrainingorc hangingc areers
10.89%
33
Total
303
18/89
ProspectSurveyFall2013(IR)
Q8DidyouenrollforfallclassesatMCC?
Answ ered:305 Skipped:16
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
41.64%
127
No
58.36%
178
Total
305
19/89
ProspectSurveyFall2013(IR)
Q9Didyouhaveenoughtimetopayfor
yourclassesorsignupforapayment
plan?
Answ ered:271 Skipped:50
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
64.21%
174
No
35.79%
97
Total
271
#
No(pleaseexplain)
Date
1
hadfinanc ialaidbutthesc hoolwouldnotreleasethefundssoshehadtopayoutofpoc ketlast
minute
12/6/20131:05PM
2
"AfterworkI'dprobablybeableto"
12/6/201311:23AM
3
That'sthereasonhedidn'tenroll.
12/3/201310:35AM
4
hadissuewithsummerc oursebeforec ouldc ontinueanddropped
11/22/20134:13PM
5
financ ialaiddissappeared???feltrushedwhenitc ametopayingoutofpoc ket
11/22/20131:57PM
6
loan-tooktoolong
11/22/201311:40AM
7
downpayment???
11/22/201311:26AM
8
wasinnursingprogramandhadtopaywithc reditc ard
11/21/20133:45PM
9
lastminuteregistration
11/21/20132:51PM
10
notreallydidnotnotunderstandtheproc ess.
11/18/20131:57PM
11
nofinanc ialaid
11/18/201310:50AM
12
saidstudenthadtopayinfullsaidstudentwasnotelegibleforpaymentplan
11/15/201311:12AM
13
feltrushed
11/15/20139:57AM
14
neveroffered
11/15/20139:19AM
15
waitedtolong
11/14/20131:32PM
16
didntenroll
11/13/20136:57PM
17
didntenroll
11/13/20136:43PM
20/89
ProspectSurveyFall2013(IR)
18
didnthavethemoney
11/13/20135:07PM
19
financ ialaid
11/13/20134:45PM
20
transc riptsnevergothereontimeandpassedthepaymentplan
11/13/20134:22PM
21
didntenroll
11/13/20134:01PM
22
financ ialaid
11/13/20133:04PM
23
butpaymentoptionwasunc leartome.
11/13/20132:48PM
24
financ ialaid
11/11/20134:20PM
25
wouldlikemoretimeforemployerpaperworkproc essingfortuitionassistanc e
11/11/20133:32PM
26
financ ialaid
11/11/20133:16PM
27
hadtowaitlostc lasses
11/11/20132:36PM
28
didntenroll
11/11/201311:26AM
29
financ ialaid
11/11/201311:14AM
30
notenoughsummerc lasses
11/11/201310:48AM
31
financ ialaid
11/11/201310:34AM
32
aplusdidnotarriveontime
11/11/20139:18AM
33
wasntnotifiedaboutfinanc ialaiduntillate
11/8/20134:17PM
34
notenoughtime
11/8/20134:07PM
35
NeededMoreTimeLoans
11/8/20133:49PM
36
didntknowwhenc lassesstarted
11/8/20132:33PM
37
didntenroll
11/8/20131:27PM
38
feltrushed
11/8/201312:55PM
39
didntenroll
11/8/201312:43PM
40
didntenroll
11/8/201311:48AM
41
Financ ialAid
11/8/201311:11AM
42
financ ialaid
11/8/20139:24AM
43
didnthavethemoney
11/8/20139:05AM
44
c onfusing
11/7/20133:57PM
45
Studentexpressthatthetimeingwasbad.
11/7/20133:42PM
46
notattending
11/7/20133:30PM
47
studentonlyhadoneweektoapplyforaid
11/7/20132:09PM
48
therewasamisunderstandingofthefinac halaidproc ess
11/7/20131:09PM
49
didntgetFAontime
11/6/20133:52PM
50
didntenroll
11/6/20133:15PM
51
financ ialaid
11/6/201311:07AM
52
thatswhyshedidntfinish
11/6/201310:58AM
53
"Notthefirsttimebutthesec ondtime."(Referringtothetwotimesheenrolled,fromwhatIc ould
gather)
11/5/20132:23PM
54
Toolate.
11/5/20131:46PM
55
"Oneoftheworstexperienc esI'veeverhadtryingtotransfer."
11/5/20131:12PM
56
Toldhadtopayoutofpoc ketbutfinanc ialaidwasac tuallythere.
11/5/201310:15AM
21/89
ProspectSurveyFall2013(IR)
57
"basic allyranouttimeforc ompletingc lassessoIc ouldn'trec eivefinanc ialaid"
11/4/20132:01PM
58
Didn'thavethemoneyatthetime.
10/31/20132:34PM
59
"Idon'tthinkthere'senoughtimeforpaymentplans"
10/31/201311:20AM
60
mc c didnotgiveenoughtime
10/30/20134:27PM
61
"Ienrolledtoolate,itwasmyfault."
10/30/20133:57PM
62
Classeswouldhavebeengoingfortwoweeksafterhispaperworkwasproc essed.
10/30/20133:21PM
63
wasabletodoemtbutnotfireac ademy
10/30/20132:46PM
64
financ ialaidtooktoolong
10/30/201310:55AM
65
Didn'thave$35feeor3rdoftuition.
10/29/20132:27PM
66
Feltkindofrushed
10/29/201311:56AM
67
Couldn'tenrollbec auselostfinanc ialaidandc ouldn'tc omeupwithmoney.
10/28/20131:46PM
68
studentwasnotabletopayforc lassesoutrightonlineandlostc lasssc hedulewasc loseto
enrollmentanddidnotgothru
10/25/20133:23PM
22/89
ProspectSurveyFall2013(IR)
Q10DidMCCofferapaymentoptionthat
workedforyou??
Answ ered:266 Skipped:55
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
70.68%
188
No
29.32%
78
Total
266
#
No(pleaseexplain)
Date
1
didnotseekonatthetime
12/6/20131:34PM
2
Wantedhertopay$300down,shec ouldn'taffordit.
12/6/201311:50AM
3
"Idon'tknow"
12/6/201311:23AM
4
monthly
11/22/20131:57PM
5
neededmorefinanc ialresourc es
11/22/20131:26PM
6
c ouldnotpaythatdayandc lassesdropped
11/22/20131:25PM
7
didnotc hec k
11/21/20133:45PM
8
nofinanc ialaid
11/18/201310:50AM
9
saidstudenthadtopayinfullsaidstudentwasnotelegibleforpaymentplan
11/15/201311:12AM
10
feltrushed
11/15/20139:57AM
11
neveroffered
11/15/20139:19AM
12
didntenroll
11/13/20136:57PM
13
didntenroll
11/13/20136:43PM
14
didnthavethemoney
11/13/20135:07PM
15
financ ialaid
11/13/20134:45PM
16
didn'tofferone
11/13/20134:35PM
17
didntenroll
11/13/20134:01PM
18
studentdidnotgetthatfarintheproc ess.
11/13/20133:48PM
19
financ ialaid
11/13/20133:04PM
23/89
ProspectSurveyFall2013(IR)
20
financ ialaid
11/11/20134:20PM
21
financ ialaid
11/11/20133:16PM
22
toofast
11/11/20132:36PM
23
didntenroll
11/11/201311:26AM
24
financ ialaid
11/11/201311:14AM
25
Loans
11/8/20133:49PM
26
didntenroll
11/8/20131:27PM
27
didntenroll
11/8/201312:43PM
28
didntenroll
11/8/201311:48AM
29
Financ ialAid
11/8/201311:11AM
30
financ ialdiffic ulties
11/8/201310:15AM
31
financ ialaid
11/8/20139:24AM
32
paymentplan
11/7/20133:57PM
33
Studentssaysthatifshewouldhavec ompletedFASFAsooneritwouldhaveworkedoutbetterfor
her.
11/7/20133:42PM
34
notattending
11/7/20133:30PM
35
paymentsweretolargetopay.
11/7/20131:35PM
36
studentwasunabletopaytheamountoffered
11/7/20131:09PM
37
didntgetFAontime
11/6/20133:52PM
38
didntenroll
11/6/20133:15PM
39
Couldn'tgetfinanc ialaidbec ausehertransc riptswereinthe"wrongfolder"for2monthsatMCC.
11/5/20131:12PM
40
Couldn'taffordpaymentplan.
11/5/201310:15AM
41
DidnotqualifyforFinanc ialAid
11/4/20132:54PM
42
"Kindof."
11/4/20132:45PM
43
Needsfinanc ialaid.
11/4/20132:01PM
44
PellGrantNon-Elegible
11/4/20139:33AM
45
studentisonfinanc ialaid
11/1/20132:22PM
46
"Iamdoingnursingandhadtotakealotofsc ienc ec lasses,anditwasreallyexpensivetotakethe
sc ienc ec lasses."
10/31/20133:20PM
47
Didn'thavemoneyatthetime.
10/31/20132:34PM
48
"NoIdon'tthinkso."
10/31/201311:20AM
49
No,toolatetofigureoutpaymentoptionsafterpaperworkwasproc essed.
10/30/20133:21PM
50
Needmorec ommunic ationonwhenpaymentsaredue.
10/29/20132:27PM
51
"justoffered3paymentsandthat'sit"
10/29/201310:41AM
52
"Onlyoffered2weekstopay."
10/29/20139:48AM
53
didnotofferpymntoptions
10/24/20131:58PM
54
didnotask
10/23/20132:33PM
24/89
ProspectSurveyFall2013(IR)
Q11DidMCCofferenoughpayment
options?
Answ ered:267 Skipped:54
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
71.91%
192
No
28.09%
75
Total
267
#
No(pleaseexplain)
Date
1
Othersc hoolletherenrollandstartandwaitedforfinanc ialaidtoc omethrough.
12/6/201311:50AM
2
Studentfeelslikeifshehadmoreoptionsshewouldhavebennabletoenrollinc lasses
12/2/20133:55PM
3
morevariety-monthly
11/22/20134:14PM
4
wantedtomake4paymentsinperson
11/22/20132:12PM
5
monthly
11/22/20131:57PM
6
shouldofferalittlemorevariety
11/21/20132:10PM
7
saidstudenthadtopayinfullsaidstudentwasnotelegibleforpaymentplan
11/15/201311:12AM
8
feltrushed
11/15/20139:57AM
9
neveroffered
11/15/20139:19AM
10
itwouldhavebeenbetteriftherewasanexteniononpaymentplan
11/14/20131:16PM
11
didntenroll
11/13/20136:57PM
12
didntenroll
11/13/20136:43PM
13
didnthavethemoney
11/13/20135:07PM
14
financ ialaid
11/13/20134:45PM
15
didntofferanypaymentplans
11/13/20134:35PM
16
didntenroll
11/13/20134:01PM
17
onlytwo
11/13/20133:14PM
18
financ ialaid
11/13/20133:04PM
19
financ ialaid
11/11/20134:20PM
25/89
ProspectSurveyFall2013(IR)
20
longerpayperiod
11/11/20133:55PM
21
financ ialaid
11/11/20133:16PM
22
toofast
11/11/20132:36PM
23
didntenroll
11/11/201311:26AM
24
financ ialaid
11/11/201311:14AM
25
morepaymentoptions
11/11/201310:11AM
26
Loans
11/8/20133:49PM
27
didntenroll
11/8/20131:27PM
28
didntenroll
11/8/201312:43PM
29
Financ ialAid
11/8/201311:11AM
30
financ ialaid
11/8/20139:24AM
31
notattending
11/7/20133:30PM
32
itwouldnic eifMCCofferedmoreflexibalearrangements.
11/7/20133:20PM
33
didntenroll
11/6/20133:15PM
34
Didn'thavetimetopayaftershefoundouthertransc riptswerelost.
11/5/20131:12PM
35
DidnotqualifyforFinanc ialAid
11/4/20132:54PM
36
Offerpaymentplanwithout$35fee.
11/4/20132:45PM
37
"Iwouldtoseesomesomethingwherec ouldpayattheendofthesemester."
11/4/20132:31PM
38
"didn'thavemoneytopayhalfthenwaitforfinanc ialaid"toreimburse.
10/30/20134:14PM
39
shouldhaveallowedwhilefinanc ialaidc amethru
10/30/20133:44PM
40
"putinoptionsthataremorebenefic ialfortheenrollee"
10/30/20133:21PM
41
therewasnotpaymentplanthatshec ouldafford
10/30/20133:11PM
42
"justoffered3paymentsandthat'sit"
10/29/201310:41AM
43
"Onlyofferedtwoweekstopay."
10/29/20139:48AM
26/89
ProspectSurveyFall2013(IR)
Q12Whichpaymentoptionismost
convenient?
Answ ered:234 Skipped:87
Paying
tuitionin
fullby...
Amonthly
paymentplan
Making3
payments
duringthe...
Making4
payments
duringthe...
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Payingtuitioninfullbyc hec k,debitc ard,orc reditc ard
16.24%
38
Amonthlypaymentplan
41.45%
97
Making3paymentsduringthesemester
9.40%
22
Making4paymentsduringthesemester
32.91%
77
Total
234
#
Other(pleasespecify)
Date
1
wouldnotgoifdidnothavefinanc ialaid
12/6/20132:16PM
2
Financ ialAid
12/6/201311:50AM
3
A+
12/3/201311:32AM
4
financ ialaid
12/2/201310:16AM
5
financ ialaid
11/22/20133:34PM
6
financ ialaid
11/22/201311:40AM
7
notsure
11/21/20133:13PM
8
Notsure,hermomdealswiththat.
11/21/201311:55AM
9
Financ ialAid
11/21/201310:45AM
10
didntenroll
11/13/20136:43PM
11
financ ialaid
11/13/20134:45PM
12
didntenroll
11/13/20134:01PM
27/89
ProspectSurveyFall2013(IR)
13
financ ialaidstudent
11/11/20132:53PM
14
A+
11/11/20139:18AM
15
dependsonherfinanc esatthetime
11/8/20132:43PM
16
financ ialaid
11/8/201311:48AM
17
Financ ialAid
11/8/201311:11AM
18
financ ialaid
11/8/20139:24AM
19
notattending
11/7/20133:30PM
20
Financ ialAid
11/6/20133:52PM
21
Financ ialAid
11/5/20131:46PM
22
financ ialaid
11/5/20131:12PM
23
Financ ialAid
11/4/20132:01PM
24
Financ ialAid
11/4/20131:37PM
25
Financ ialAid
11/4/20139:33AM
26
A+
10/31/20132:03PM
27
Financ ialAid
10/31/201310:50AM
28
Workpaysforsc hool
10/30/20132:29PM
29
financ ialaid
10/30/201310:55AM
30
Financ ialAid
10/29/20132:43PM
31
GIbill
10/29/20131:46PM
32
Financ ialAid
10/29/201310:57AM
33
Financ ialAid
10/28/20131:53PM
34
A+
10/24/20131:22PM
35
doesntapplyisondisablity
10/23/20132:06PM
28/89
ProspectSurveyFall2013(IR)
Q13Didthe$35feetosignupfora
payment plankeepyoufromenrolling?
Answ ered:265 Skipped:56
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
15.09%
40
No
84.91%
225
Total
265
29/89
ProspectSurveyFall2013(IR)
Q14Didyouapplyforfinancialaid?
Answ ered:299 Skipped:22
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
71.24%
213
No
28.76%
86
Total
299
30/89
ProspectSurveyFall2013(IR)
Q15DidyouunderstandtheFinancialAid
process?
Answ ered:215 Skipped:106
Yes
No
Unsure
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
83.26%
No
6.98%
15
Unsure
9.77%
21
Total
179
215
31/89
ProspectSurveyFall2013(IR)
Q16DidyoucompleteyourFinancialAid
applicationbythepublisheddeadline?
Answ ered:213 Skipped:108
Yes
No
Unsure
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
87.32%
No
8.45%
18
Unsure
4.23%
9
Total
186
213
32/89
ProspectSurveyFall2013(IR)
Q17DidyoureceiveyourFinancialAidin
timetoenrollinclasses?
Answ ered:212 Skipped:109
Yes
No
Unsure
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
50%
No
46.70%
99
Unsure
3.30%
7
Total
106
212
33/89
ProspectSurveyFall2013(IR)
Q18WasyourFinancialAidenoughto
coveryourcollegeexpenses?
Answ ered:211 Skipped:110
Yes
No
Unsure
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
53.55%
113
No
35.55%
75
Unsure
10.90%
23
Total
211
34/89
ProspectSurveyFall2013(IR)
Q19WastheFinancialAidamountyou
receivedwhatyouexpected?
Answ ered:211 Skipped:110
Yes
No
Unsure
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
51.66%
109
No
32.23%
68
Unsure
16.11%
34
Total
211
35/89
ProspectSurveyFall2013(IR)
Q20Whatmonthdidyoucompleteyour
FAFSA?
Answ ered:212 Skipped:109
Last
September
LastOctober
Last
Nov ember
December
January
February
March
April
May
June
July
August
Don't
remember
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
LastSeptember
1.42%
3
LastOc tober
0.94%
2
LastNovember
0.94%
2
Dec ember
0.94%
2
January
4.25%
9
36/89
ProspectSurveyFall2013(IR)
February
5.19%
11
Marc h
9.43%
20
April
5.19%
11
May
4.72%
10
June
6.60%
14
July
8.49%
18
August
8.96%
19
Don'tremember
42.92%
91
Total
212
37/89
ProspectSurveyFall2013(IR)
Q21HaveyouvisitedorcontactedMCC
(thisincludesBlueRiver,Business&
Technology,Longview,MapleWoodsand
PennValley)?
Answ ered:298 Skipped:23
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
67.45%
201
No
32.55%
97
Total
298
38/89
ProspectSurveyFall2013(IR)
Q22Pleaserateyourlevelofsatisfaction
withthefollowingMCCdepartmentsthat
youvisitedorcontacted:[ifyoudidn't
haveanycontactwiththedepartment
choose"nocontact"
Answ ered:201 Skipped:120
Admissions/We
lcomeCenter
Adv isingor
Counseling
Center
Bookstore
Business
Disability
Support
Serv ices
Distance
Education
(foronlin...
FinancialAid
New Student
Enrollment
Group
Testing
Center
Veterans
Serv ices
0
1
Very
Satisfied
Admissions/Welc omeCenter
AdvisingorCounselingCenter
Bookstore
Business
DisabilitySupportServic es
2
3
4
Satisfied
Neutral
Dissatisfied
29.00%
58
55.50%
111
6.50%
13
3%
6
1%
2
5%
10
200
4.14
25.87%
52
41.29%
83
6.47%
13
5.97%
12
2.49%
5
17.91%
36
201
4.00
22.89%
46
38.31%
77
5.47%
11
1.99%
4
1.00%
2
30.35%
61
201
4.15
11.44%
23
32.84%
66
7.46%
15
0%
0
0.50%
1
47.76%
96
201
4.05
3.98%
8
9.45%
19
5.47%
11
0%
0
0%
0
81.09%
163
201
3.92
39/89
Very
Dissatisfied
5
No
Contact
Total
Av erage
Rating
ProspectSurveyFall2013(IR)
Distanc eEduc ation(foronline
c ourses)
12.94%
26
19.90%
40
5.47%
11
1.99%
4
0%
0
59.70%
120
201
4.09
Financ ialAid
24.88%
50
37.31%
75
7.96%
16
8.46%
17
4.48%
9
16.92%
34
201
3.84
13.93%
28
25.37%
51
4.98%
10
0.50%
1
0%
0
55.22%
111
201
4.18
21.39%
43
36.82%
74
5.97%
12
1.00%
2
0%
0
34.83%
70
201
4.21
5.50%
11
8.50%
17
3%
6
0%
0
0%
0
83%
166
200
4.15
NewStudentEnrollmentGroup
TestingCenter
VeteransServic es
40/89
ProspectSurveyFall2013(IR)
Q23DidyoucalltheMCCInformation
Center.Thisisalsoknownas604-1000?
Answ ered:298 Skipped:23
Yes
Unsure
No
0%
20%
40%
60%
Answ erChoices
Responses
Yes
42.95%
Unsure
6.38%
No
50.67%
Total
80%
100%
128
19
151
298
41/89
ProspectSurveyFall2013(IR)
Q24Didyourquestiongetansweredina
timelyfashion?
Answ ered:128 Skipped:193
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
83.59%
107
No
16.41%
21
Total
128
#
No(pleaseexplain)
Date
1
didnotquestionanswered
11/22/20132:17PM
2
thewaittimewastoolongbeforetransferreddept
11/21/20133:49PM
3
Sometimeshegetsputonholdforalongtime.Sometimestheyanswerrightaway.
11/21/201310:49AM
4
Attheinformation#staffwasnotveryhelpfulorknowlegeableaboutservic esatMCC
11/18/20132:05PM
5
putonhold
11/11/20132:55PM
6
nobc operatorwasshort
11/11/201310:50AM
7
neveransweredphone
11/11/201310:03AM
8
Slowbutresourc eful
11/8/20133:53PM
9
noonehelped
11/8/20139:29AM
10
nevergotquestionansweredsodroppedc lasses
11/7/20132:13PM
11
"Ifyoudon'thave5hourstositonthephonedon'tbother."
11/5/20132:53PM
12
"Theykeptgivingmetherunaroundtellingmetheyc ouldn'thelpme."
11/5/20131:14PM
13
IhavetogothroughhoopstogettowhereIneedtobe
11/5/201311:47AM
14
Holdtoolong
11/4/201311:22AM
15
"Sometimes."
10/31/201311:20AM
16
theydidnotknowtheapplic ationstatusforemt
10/30/20132:54PM
17
Didn'tfindoutlosingfinanc ialuntilafterc lassesstarted.
10/29/20139:49AM
18
Whenshewasfirstlookingtoc omebac ktosc hoolshewantedbasic infoonparalegalprogram.On
holdfor45minutestoanhour.Onholdnextc allforalengthyperiodaswell.
10/28/20131:47PM
42/89
ProspectSurveyFall2013(IR)
19
Alwaysunsureofanswer,tellhertogobac ktosc hoolandnothingwouldgetac c omplished.
43/89
10/24/201311:02AM
ProspectSurveyFall2013(IR)
Q25Didyougettransferredtothe
appropriatepersonordepartment?
Answ ered:126 Skipped:195
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
86.51%
109
No
13.49%
17
Total
126
#
No(pleaseexplain)
Date
1
givennumbersbutnotc onnec tedtorightdept
11/22/20132:17PM
2
Smoetimesitdid.
11/18/20132:05PM
3
putonhold
11/11/20132:55PM
4
doesntremember
11/11/20132:40PM
5
neveransweredphone
11/11/201310:03AM
6
runaround
11/8/20139:29AM
7
"Verydiffic ulttogetthrough."
11/5/20132:53PM
8
Kepttellinghertherewasnothingtherewasnothingtheyc oulddoabouthertransc ripts.
11/5/20131:14PM
9
Thepersonthatansweredalwaysansweredherquestion.
11/5/201310:59AM
10
wastoldtoc omeintospeaktofinanc ialaid
10/30/20133:13PM
11
toldtoc allbac kandc hec konapplic ation,shec alledthreetimesandthenwasxfrdtoblueriver
10/30/20132:54PM
12
Toldtheydidn'thavetheinfosheneededandtoc omeintoac ampustogettheinfosheneeded.
10/28/20131:47PM
13
Lasttimewastransferred5timesandc ouldn'tgettotherightperson.
10/24/20132:08PM
14
neverreturnedphonec alls
10/24/201312:57PM
44/89
ProspectSurveyFall2013(IR)
Q26WereyoueverreferredtotheMCC
websitetoansweraquestion?
Answ ered:128 Skipped:193
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
36.72%
47
No
63.28%
81
Total
128
#
Yes(pleaseexplain)
Date
1
doesntremember
12/6/20131:36PM
2
Toc hangestatusto"transferstudent"
12/3/201310:55AM
3
Chec kedonwebsitetoseeifhe'drec eivedhisfinanc ialaid.
12/3/201310:39AM
4
Doesn'tremember
12/2/201311:45AM
5
sc heduling
11/22/201311:48AM
6
Questionaboutwheretosendtransc ripts.
11/21/201311:01AM
7
tryingtofindc lasses
11/13/20137:31PM
8
financ ialaidstatus
11/13/20136:46PM
9
doesntrememberthequestion
11/13/20136:32PM
10
wastoldtoc hec konlinetoseeiftransc riptswererec ievedornot
11/13/20134:27PM
11
startingenrollment
11/13/20133:43PM
12
prerequisites
11/8/20134:09PM
13
financ ialaid&c ourses
11/8/20133:53PM
14
onholdwasrefferedtowebsite
11/8/20133:25PM
15
don'tremember
11/8/20131:29PM
16
sc holarshipinfo
11/8/201311:15AM
17
c ouldntfindinformation
11/8/20139:29AM
18
refferedtoc hec konc lasses
11/7/20132:13PM
19
emailnotific ationc hec kemail
11/7/201312:50PM
45/89
ProspectSurveyFall2013(IR)
20
transc ripts
11/6/20133:56PM
21
"Theytrytotellyouthatyouc ouldfindtheinfoonline."
11/5/20132:53PM
22
"Theytoldmetolookthereeverytimetoseewhether(MCC)hadmytransc ripts."
11/5/20131:14PM
23
Askedabouthoursofsomething,toldwherewheretoc lic konwebsite
11/5/20139:44AM
24
"Itwastheautomatic answeringmac hinethatwoulddothat."
11/4/20132:46PM
25
Can'trememberthequestion.
10/31/201311:20AM
26
doesnotremember
10/30/20133:47PM
27
Saidshe"c ouldgoonthereifshewanted"
10/30/20132:30PM
28
Doesn'tremember
10/29/20139:49AM
29
doesnotremember
10/25/20133:26PM
30
c annotremember
10/25/20131:28PM
31
c hec kstudentportalfinanc ialaid
10/24/20134:00PM
32
Forinfoabouttransc ripts,andtoldtogototheFAFSAwebsite
10/24/20132:58PM
33
Referredtowebsitefornursingrequirements.
10/24/20132:24PM
34
wasnothelpfulinansweringanyquestionsshehad
10/24/201312:57PM
35
Referredtowebsiteforquestionaboutenrollment.Neededoverridetotakeac lass.
10/24/201312:07PM
36
Usedforappproc esstofindoutifsheneededtoreapply,optionsforfinanc ialaid,available
c lasses
10/24/201311:02AM
37
financ ialaid
10/23/20132:51PM
38
Yes,forapplic ationproc ess
10/23/20132:49PM
46/89
ProspectSurveyFall2013(IR)
Q27Didyourquestiongetanswered?
Answ ered:46 Skipped:275
Yes
Somew hat
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
76.09%
35
Somewhat
10.87%
5
No
13.04%
6
Total
46
#
Other(pleaseexplain)
Date
1
didnotshowtransc riptsrec ieved
11/13/20134:27PM
2
c ouldntfindanswer
11/8/20139:30AM
3
informationwasnotc leartostudent.
11/7/20132:17PM
4
Doesn'tremember
10/29/20139:49AM
5
didnotanswerquestionorreturnphonec alls
10/24/201312:57PM
47/89
ProspectSurveyFall2013(IR)
Q28HaveyouusedtheMCCwebsite?
Answ ered:298 Skipped:23
Yes
No
0%
20%
40%
60%
Answ erChoices
Responses
Yes
93.29%
No
6.71%
Total
80%
100%
278
20
298
48/89
ProspectSurveyFall2013(IR)
Q29Pleaserateyourlevelofagreement
withthefollowingstatementsaboutthe
MCCwebsite:
Answ ered:277 Skipped:44
Ihav e
v isitedthe
w ebsiteoften
Information
ontheMCC
w ebsitew a...
Thecourse
schedule
w as
easyto...
Enrollingin
classesw as
easy
Thev ariety
ofcourses
offeredw a...
Thepayment
optionsw ere
reasonable
0
1
Strongly
agree
2
Agree
3
Neutral
Disagree
4
Strongly
Disagree
5
Not
Applicable
Total
Av erage
Rating
33.94%
94
49.46%
137
7.22%
20
7.22%
20
1.81%
5
0.36%
1
277
4.07
InformationontheMCCwebsitewas
easytofind
29.96%
83
57.76%
160
5.78%
16
6.50%
18
0%
0
0%
0
277
4.11
Thec oursesc hedulewaseasyto
understand
28.88%
80
60.65%
168
6.14%
17
3.61%
10
0%
0
0.72%
2
277
4.16
Enrollinginc lasseswaseasy
27.44%
76
57.40%
159
9.03%
25
3.97%
11
1.08%
3
1.08%
3
277
4.07
Thevarietyofc oursesofferedwas
satisfac tory
23.83%
66
62.09%
172
8.66%
24
5.05%
14
0.36%
1
0%
0
277
4.04
Thepaymentoptionswere
reasonable
16.25%
45
63.54%
176
6.50%
18
7.94%
22
1.44%
4
4.33%
12
277
3.89
Ihavevisitedthewebsiteoften
49/89
ProspectSurveyFall2013(IR)
Q30Whatisthemainreasonyoudidn't
attendMCC?
Answ ered:294 Skipped:27
Educational
(sucha
choosing...
Institutional
(MCCrelated)
Financial
WorkRelated
Personal
Issues
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Educ ational(suc hac hoosinganothersc hoolorc hoosingnottogotoc ollege)
15.31%
45
Institutional(MCCrelated)
13.27%
39
Financ ial
51.02%
150
WorkRelated
8.50%
25
PersonalIssues
11.90%
35
Total
294
50/89
ProspectSurveyFall2013(IR)
Q31WhichEDUCATIONALreasons
affectedyourdecision?
Answ ered:45 Skipped:276
Decidednot
topursue
higher...
Placedinto
Dev elopmental
classes
Didn't
finish
placement...
Wentto
another
college
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Dec idednottopursuehighereduc ationatthistime
15.56%
7
Plac edintoDevelopmentalc lasses
2.22%
1
Didn'tfinishplac ementtesting
6.67%
3
Wenttoanotherc ollege
75.56%
Total
34
45
51/89
ProspectSurveyFall2013(IR)
Q32Whichcollegeandwhy?
Answ ered:33 Skipped:288
#
Responses
Date
1
MissouriValley,forc ross-c ountrysc holarship
12/3/201311:39AM
2
Grac eland,sheoc c asionallytakesc lassesheretosupplement.Shefoundoutshedidn'tneedthe
c lassesshethoughtshedid.
12/3/201310:57AM
3
TylerTexasCollege
12/2/201310:20AM
4
umkc
11/22/20132:04PM
5
UMKC,livedc losertoUMKC
11/21/201311:42AM
6
KU
11/18/20134:00PM
7
HeritageCollegePersonalTrainer
11/15/201312:09PM
8
MissouriState
11/14/20133:52PM
9
UniversityOfCentralMissouri
11/14/201312:50PM
10
warrensburg
11/13/20136:56PM
11
Neosho
11/13/20136:14PM
12
isc urrentlyattendinguc m
11/13/20135:05PM
13
midameric anazariuniversity
11/11/20133:25PM
14
kansasc itykansasc ommunityc ollege
11/11/20133:06PM
15
UCM
11/7/20134:07PM
16
UMKC
11/7/20133:33PM
17
lookingintoanotherc ollege
11/7/20132:15PM
18
wenttoanotherc ollege
11/7/201312:53PM
19
AshburnUniversityBac helorsHealthandHumanServic es
11/6/20133:20PM
20
Conc ord,bec ausetheLPNBridgeprogramstartedsooner,andlongwaitinglistfortheMCCLPN
BridgeProgram
11/5/20132:53PM
21
UCM,formiddlesc hooleduc ation
11/5/20139:34AM
22
UCM,c hangedfrompharmac ytophysic altherapy.
11/4/20132:46PM
23
univeristyofmissouritogetbac helors,wasonlytryingtodoanonlinemathc lasswiththec ollege
thisfallbutdroppedit
11/1/20131:48PM
24
CalvaryBibleCollege
10/31/20133:58PM
25
UMKC.Loc ation.
10/31/20131:40PM
26
DakotaState(SouthDakota)
10/30/201311:30AM
27
Avila,"oneofonlysc hoolsinareathatac tuallyoffersabiologydegree".
10/29/20132:43PM
28
UMKCendedupofferingthec ourseshethoughtshec ouldn'tgetinto.CHEM211?
10/29/20131:28PM
29
Avila,herhusbandisanAvilaalumni
10/29/201310:57AM
30
dualenrolled
10/24/20133:38PM
31
PittState,friendsthereandtheyhaddegreethathewanted.(graphic c ommunic ation)
10/24/20131:23PM
32
ColumbiaCollegetopursuebac helors
10/24/201310:10AM
33
Kaplan.Rec eivedsc holarshipfromKaplan
10/23/20133:34PM
52/89
ProspectSurveyFall2013(IR)
Q33Pleaseratethelevelyouagreeor
disagreetothefollowingstatements:
Answ ered:47 Skipped:274
MCChasa
good
academic
reputation...
Ifeel
preparedfor
collegele...
Ihav ean
educational
goal
Ithink
collegeisa
good...
0
1
2
Strongly
Agree
Agree
3
4
Neutral
Disagree
5
Strongly
Disagree
Total
Av erage
Rating
MCChasagoodac ademic reputationin
KansasCity
14.89%
7
74.47%
35
8.51%
4
0%
0
2.13%
1
47
4.00
Ifeelpreparedforc ollegelevelc lasses
19.15%
9
74.47%
35
6.38%
3
0%
0
0%
0
47
4.13
29.79%
14
68.09%
32
2.13%
1
0%
0
0%
0
47
4.28
44.68%
21
51.06%
24
4.26%
2
0%
0
0%
0
47
4.40
Ihaveaneduc ationalgoal
Ithinkc ollegeisagoodinvestment
53/89
ProspectSurveyFall2013(IR)
Q34WhichINSTITUTIONALreasons
affectedyourdecision?[Chooseallthat
apply]
Answered:34 Skipped:287
Nev er
receiv edan
acceptance...
Didn'tmeet
enrollment
deadline
Enrollment
processtoo
difficult/...
Didn'tknow
w hattodo
next
Couldnot
getintomy
desired...
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Neverrec eivedanac c eptanc eletter
2.94%
1
Didn'tmeetenrollmentdeadline
32.35%
11
Enrollmentproc esstoodiffic ult/c onfusing
35.29%
12
Didn'tknowwhattodonext
5.88%
2
Couldnotgetintomydesiredprogramofstudy
35.29%
12
TotalRespondents:34
54/89
ProspectSurveyFall2013(IR)
Q35WhichINSTITUTIONALreasons
affectedyourdecision?[Chooseallthat
apply]
Answ ered:31 Skipped:290
Didn'tget
thehelpI
needed...
CoursesI
neededw ere
notoffere...
CoursesI
neededw ere
notoffere...
0%
20%
40%
60%
80%
100%
AnswerChoices
Responses
Didn'tgetthehelpIneeded
48.39%
15
CoursesIneededwerenotoffered
32.26%
10
CoursesIneededwerenotofferedatconvenienttimes
38.71%
12
TotalRespondents:31
55/89
ProspectSurveyFall2013(IR)
Q36WhatdidyouneedHELPwith...
Answered:15 Skipped:306
#
Responses
Date
1
studentc ouldnotgetallhertransc riptsandwastoldthatweneededallofthem.shehastwo
transc riptsonholdsodidnotc ontinuewithproc ess
11/22/20133:09PM
2
transc riptsweresentbutnevershowedthatwerec ievedthemsoshedidnotgoanyfurther
11/13/20134:29PM
3
ac c eptanc eletterlac kedinfoc allingbutnoonehelpedfinanc ialaidlostnoonehelpedon
c ampus
11/8/20139:33AM
4
understandingotherc lassthatwouldsatisfymydegreeplan.
11/7/20132:22PM
5
Transc riptswereherefor2monthsin"unmatc hedfolder"bymistake,foundoutwhenenrollment
c amearoundandc ouldn'tgetfinanc ialaid.
11/5/20131:16PM
6
Wastoldfinanc ialaidwasn'tthereandshehadtopayoutofpoc ket,andthatwasn'tthec ase.It
wassittingtherethewholetime.
11/5/201310:15AM
7
c allaboutdeadlinesbeforedeadlinereac hedorprovidedeadlineinformationthroughemail
11/4/201311:29AM
8
ittookalmost2weeksforsomeonetoc ontac tstudenttolethimknowthathisfinanc ialaidhad
problemthedaybeforesc hoolstarted
11/1/201312:49PM
9
Confusedaboutwhatwasgoingonwithhistransc ripts.MCCusedtohavethembuthewastoldto
re-sendthem.Bythetimeitwassortedoutitwastoolate.
10/31/20131:10PM
10
wastoldthathadtoc ompletetheentranc eexamsagainwhenhadalreadytakenthem
10/30/20134:31PM
11
Enrollmentproc esswastooslow.Couldnotattendc lassesbec ausethepaperworkheneeded
proc essedwouldhavebeendone2weeksafterc lassstarted.
10/30/20133:23PM
12
Instruc torforc lasstakenwasverydiffic ulttoreac hashedidn'thaveaphone,seemedtonotc are
aboutthec lass.Toldstudents"goodluc ktryingtoreac hmeontheweekend".
10/28/20131:25PM
13
websitedidnotallowstudenttopayinfullanddroppedc lassesandwouldnotreset
10/25/20133:29PM
14
wastoldshedidnothavethec orrec tnumberoftransc riptsandproc essandc hanging
10/24/20134:03PM
15
HadissueswithMCCnothavinghertransc riptfromMU,musthavelostthetransc ript.Returning
studentandc ouldn'tunderstandwhathadhappenedtoit.Saidsherec eivedveryc onflic ting
informationonhowtosolveherproblemfromthehelpnumberandthewebsite,butoneofthe
c ounselorswasveryhelpful.
10/24/201311:04AM
56/89
ProspectSurveyFall2013(IR)
Q37WhatCOURSESdidyouneedthat
wereNOTOFFERED?
Answered:10 Skipped:311
#
Responses
Date
1
Biologyneededasanighttimec lassorSaturdayc lassstudentworksfulltimeandsc hedule
c onflic tswithworksc hedule
12/2/201311:03AM
2
"Ac oupleofHVACc lasses.
11/21/201310:50AM
3
studentdidnotwanttohavetotakeESLc lassessoshetransferredtoJCCC
11/11/20132:59PM
4
towarddegree
11/8/201311:50AM
5
HumanSeminar199
11/7/20132:22PM
6
CoursesforCertifiedMedic alAssistantatPennValley.
11/5/20132:07PM
7
Developmentalc lassesformathwereofferedtoofarawayfromtheNorthland(Longview,modular
math)
11/5/201311:48AM
8
Business270,ac c ounting101
11/5/201310:59AM
9
"Proc edurallaw,anditwasonlyofferedinthefall.Somehumanservic eswerebeingc utoutinthe
fallandthespring."
11/5/201310:15AM
10
Arabic 2(notenoughseatings),and"aterrorismc lass".
10/31/201311:32AM
57/89
ProspectSurveyFall2013(IR)
Q38Whenwouldhavebeena
CONVENIENTTIME?
Answered:13 Skipped:308
#
Responses
Date
1
7or8pmorsaturdays
12/2/201311:03AM
2
wantedtoattendphysic s1and2atpennvalleyandphysic s2wasnotofferedatpennandthatis
onlyplac estudentc ouldattendforeveningc lass
11/13/20137:34PM
3
tohavethenursingc lassesreadyasstudentsc ompleterequiredc lasses.
11/13/20134:59PM
4
morningprereq
11/13/20134:51PM
5
byfallsemester.
11/7/20132:22PM
6
Developmentalmathc lassesneedtobeofferedc losertotheNorthland,oronline.
11/5/201311:48AM
7
"Theyweren'tofferedinthefall,neitheronewasonline."
11/5/201310:59AM
8
MCCneedstooffermorec lassesonline,spec ific allyc riminaljustic ec lasses.Somec riminal
justic ec lassesareonlyofferedatLongview.ShelivesinColumbiaandneedsonlinec lasses.
11/5/201310:15AM
9
Doesn'trememberwhattimesheneeded.
11/4/20131:46PM
10
c omputerdesignwasnotofferedenoughtandhadfilledupbythetimeshewasenrolling
10/30/20134:17PM
11
moreinternetc oursesavailableinmathandenglish
10/24/201312:59PM
12
Neededbusinessmath100onlineinsteadofonc ampus,ormornings8-10.
10/24/201311:45AM
13
MondayorTuesdayevenings
10/23/20132:52PM
58/89
ProspectSurveyFall2013(IR)
Q39Pleaseratetheamountyouagreeor
disagreewiththefollowingstatements:
Answ ered:40 Skipped:281
MCChasa
good
academic
reputation...
Igotlost
duringthe
enrollment...
MCChasa
good
selection...
MCCmakesit
easyto
enrollin...
Iseldomget
therunaround
w henseeki...
0
1
2
Strongly
Agree
MCChasagoodac ademic reputationinKansas
City
Igotlostduringtheenrollmentproc ess
MCChasagoodselec tionofc ourses
MCCmakesiteasytoenrollinc lasses
Iseldomgettherunaroundwhenseeking
informationatMCC
3
4
Agree
Neutral
Disagree
35%
14
47.50%
19
17.50%
7
0%
0
7.50%
3
20%
8
7.50%
3
17.95%
7
64.10%
25
17.50%
7
12.50%
5
5
Total
Av erage
Rating
0%
0
40
4.17
52.50%
21
12.50%
5
40
2.58
10.26%
4
5.13%
2
2.56%
1
39
3.90
62.50%
25
10%
4
10%
4
0%
0
40
3.88
50%
20
10%
4
22.50%
9
5%
2
40
3.42
59/89
Strongly
Disagree
ProspectSurveyFall2013(IR)
Q40WhichFINANCIALreasonsaffected
yourdecision?[chooseallthatapply]
Answ ered:150 Skipped:171
Didn'thave
themoneyat
thetime
Encountered
unexpected
expenses
Hadother
financial
priorities
Tuition/fees
w eretoohigh
Myemployer
w ouldn'tpay
formyschool
Lostmyj ob,
socouldnot
afford
Didnotget
myFinancial
aid...
Losttuition
assistance
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Didn'thavethemoneyatthetime
34.67%
52
Enc ounteredunexpec tedexpenses
13.33%
20
Hadotherfinanc ialpriorities
11.33%
17
Tuition/feesweretoohigh
2.67%
4
Myemployerwouldn'tpayformysc hool
4.67%
7
Lostmyjob,soc ouldnotafford
1.33%
2
DidnotgetmyFinanc ialaidapplic ationc ompletedintime
22%
33
Losttuitionassistanc e
46.67%
70
TotalRespondents:150
60/89
ProspectSurveyFall2013(IR)
Q41Pleaseratetheamountyouagreeor
disagreewiththefollowingstatments:
Answ ered:149 Skipped:172
MCCisan
affordable
choicein...
Iw orry
aboutthe
costofmy...
The
FinancialAid
processw a...
Ithink
collegeisa
good...
0
1
Strongly
Agree
2
Agree
3
4
Neutral
Disagree
5
Strongly
Disagree
Total
Av erage
Rating
MCCisanaffordablec hoic ein
educ ation
26.17%
39
67.79%
101
2.68%
4
2.68%
4
0.67%
1
149
4.16
Iworryaboutthec ostofmyeduc ation
20.81%
31
44.30%
66
9.40%
14
23.49%
35
2.01%
3
149
3.58
8.72%
13
18.12%
27
24.16%
36
46.31%
69
2.68%
4
149
2.84
46.98%
70
48.32%
72
4.70%
7
0%
0
0%
0
149
4.42
TheFinanc ialAidproc esswas
c onfusing
Ithinkc ollegeisagoodinvestment
61/89
ProspectSurveyFall2013(IR)
Q42WhichWORKRELATEDreasons
affectedyourdecision?[chooseallthat
apply]
Answ ered:25 Skipped:296
Work
interferred
w ithclasses
Work
combined
w ith
schoolw a...
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Workinterferredwithc lasses
72%
18
Workc ombinedwithsc hoolwastoobigofac ommitment
32%
8
TotalRespondents:25
62/89
ProspectSurveyFall2013(IR)
Q43Pleaseratetheamountyouagreeor
disagreewiththefollowingstatements:
Answ ered:25 Skipped:296
Ican
balancew ork
andschool...
Ihav ea
clearcareer
goalinmind
Ihav eaj ob
Ienj oy
0
1
2
Strongly
Agree
3
Agree
Neutral
Disagree
4
5
Strongly
Disagree
Total
Av erage
Rating
Ic anbalanc eworkandsc hool
effec tively
20%
5
64%
16
12%
3
0%
0
4%
1
25
3.96
Ihaveac learc areergoalinmind
44%
11
48%
12
4%
1
0%
0
4%
1
25
4.28
36%
9
44%
11
16%
4
0%
0
4%
1
25
4.08
IhaveajobIenjoy
63/89
ProspectSurveyFall2013(IR)
Q44WhichPERSONALreasonsaffected
yourdecision:[chooseallthatapply]
Answered:30 Skipped:291
Health
related
issues
Emotional
issues
Childcare
costor
av ailability
Maritalor
relationship
status...
Family
responsibilit
ies
Distanceto
MCCw astoo
far...
Transportation
issues
Mov ed
Military
Serv ice
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Healthrelatedissues
13.33%
4
Emotional issues
0%
0
Childc arec ostoravailability
13.33%
4
Marital orrelationshipstatusc hanged
3.33%
1
Familyresponsibilities
60%
Distance toMCCwastoofar
3.33%
1
Transportation issues
6.67%
2
Moved
10%
3
MilitaryService
0%
0
18
TotalRespondents:30
#
Wereyouaw areofonlineclasses?
Date
64/89
ProspectSurveyFall2013(IR)
1
Yes
12/3/201311:19AM
2
Yes
12/2/201311:24AM
3
yesipreferthestudentteac herinterac tion
11/22/20131:18PM
4
Yes
11/22/201311:17AM
5
yes
11/21/20133:16PM
6
no
11/21/20132:13PM
7
yes-
11/21/20132:02PM
8
Yes
11/21/201311:16AM
9
movedoutofstate
11/15/20139:20AM
10
yes
11/13/20138:20PM
11
yesbutdoesnotknowhowtoenroll
11/13/20132:26PM
12
yes
11/13/20131:03PM
13
yes
11/8/20132:44PM
14
yes
11/8/201312:59PM
15
yes
11/4/20132:39PM
16
Yes
11/4/20132:17PM
17
Yes
11/4/20131:20PM
18
Yes
10/31/20133:34PM
19
Yes
10/31/20132:35PM
20
Yes
10/31/20132:03PM
21
Yes
10/31/201310:56AM
22
Yes
10/31/201310:33AM
23
yes
10/30/20132:34PM
24
Yes
10/29/201311:30AM
25
Yes
10/29/20139:28AM
26
Yes
10/28/20132:39PM
27
Yes,hastotakec linic als
10/24/20132:24PM
28
yes
10/23/20132:53PM
65/89
ProspectSurveyFall2013(IR)
Q45Pleaseratetheamountyouagreeor
disagreewiththefollowingstatements:
Answ ered:35 Skipped:286
Myfamilyis
supportiv eof
mygoingt...
Ican
balance
familyand...
Ihav ea
planforthe
future
Iam
ov ercommitted
0
1
2
Strongly
Agree
Agree
3
4
Neutral
Disagree
5
Strongly
Disagree
Total
Av erage
Rating
60%
21
37.14%
13
2.86%
1
0%
0
0%
0
35
4.57
Ic anbalanc efamilyandsc hool
effec tively
22.86%
8
60%
21
17.14%
6
0%
0
0%
0
35
4.06
Ihaveaplanforthefuture
34.29%
12
57.14%
20
8.57%
3
0%
0
0%
0
35
4.26
14.29%
5
40%
14
22.86%
8
22.86%
8
0%
0
35
3.46
Myfamilyissupportiveofmygoingto
c ollege
Iamoverc ommitted
66/89
ProspectSurveyFall2013(IR)
Q46Ofthefollowingtimeframesfor
classes,whichwouldbethemost
convenientforyou?[chooseallthatapply]
Answ ered:292 Skipped:29
Morning
Afternoon
Ev ening
After11pm
Online
courses
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Morning
46.23%
135
Afternoon
21.58%
63
Evening
35.27%
103
After11pm
2.74%
Onlinec ourses
41.78%
TotalRespondents:292
67/89
8
122
ProspectSurveyFall2013(IR)
Q47Whatdaysoftheweekwouldclasses
bemostconvenientforyou?[chooseall
thatapply]
Answ ered:291 Skipped:30
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Online
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Monday
70.79%
206
Tuesday
74.57%
217
Wednesday
74.57%
217
Thursday
71.48%
208
Friday
60.48%
176
Saturday
23.02%
67
Sunday
17.53%
51
Online
34.02%
99
TotalRespondents:291
68/89
ProspectSurveyFall2013(IR)
Q48Pleaserateyouroverallimpressionof
MCC
Answ ered:293 Skipped:28
0
VerySaitisfied
31.74%
93
1
Satisfied
51.88%
152
2
Neutral
3
Dissatisfied
12.29%
36
2.73%
8
69/89
4
VeryDissatisfied
1.37%
4
5
Total
293
Av erageRating
4.10
ProspectSurveyFall2013(IR)
Q49WouldyouchooseMCCinthefuture?
Answ ered:293 Skipped:28
Yes
Undecided
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
90.10%
Undec ided
4.78%
14
No
5.12%
15
264
Total
293
#
IfNO,Whynot:
Date
1
Hedidn'tliketheteac hers.Upsethehadtotakec ollege100.
12/2/201311:28AM
2
ifwasabletobeac c eptedwithoutalltransc ripts
11/22/20133:13PM
3
financ ialaid
11/22/20132:08PM
4
Pastexperienc e.IfeltlikeanumberatMCC.
11/18/20132:12PM
5
verydissatisified
11/8/20139:35AM
6
UMKC
11/7/20133:35PM
7
IdontthinkIhavebeentreatedfair.
11/7/20132:29PM
8
BusinessOffic eExperienc ewasTerrible
11/6/20134:03PM
9
IfPennValleyhadaCertifiedMedic alAssistantprogram.
11/5/20132:08PM
10
"Probablynot,I'vehadtoomanyproblems."
11/5/201310:16AM
11
MovedtoJoplin
10/31/20132:03PM
12
DakotaState
10/30/201311:33AM
13
GraduatingPittState,notgoingbac ktosc hool
10/24/20131:23PM
70/89
ProspectSurveyFall2013(IR)
Q50WouldyourecommendMCCtoa
friend?
Answ ered:293 Skipped:28
Yes
Undecided
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
94.20%
Undec ided
3.07%
9
No
2.73%
8
276
Total
293
#
IfNO,Whynot:
Date
1
financ ialaid
11/22/20132:08PM
2
Iwouldnotwishwhatiwentthroughonnobody.
11/18/20132:12PM
3
verydissatisified
11/8/20139:35AM
4
UMKCfan
11/7/20133:35PM
5
Dependsontheloc ation/c ampus
10/30/20133:26PM
6
Dependingonwhatdegreetheyarepursuing.
10/24/20131:23PM
71/89
ProspectSurveyFall2013(IR)
Q51Doyouplantoenrollorre-enrollat
MCCinthefuture?
Answ ered:293 Skipped:28
Yes
Undecided
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
73.04%
214
Undec ided
14.33%
42
No
12.63%
37
Total
293
#
IfNO,Whynot:
Date
1
GoingtoMissouriValley
12/3/201311:41AM
2
Hedidn'tliketheteac hers.Upsethehadtotakec ollege100.
12/2/201311:28AM
3
financ ialaid
11/22/20132:08PM
4
GoingtoUMKC
11/21/201311:43AM
5
Donthavetodriveasfar.
11/18/20132:12PM
6
donthavethec lass
11/13/20135:05PM
7
liveoutofstate.
11/13/20134:30PM
8
transferringto4year
11/8/20131:01PM
9
verydissatisified
11/8/20139:35AM
10
UMKC
11/7/20133:35PM
11
alreadyenrolledatashburn
11/6/20133:21PM
12
Dependsonifhec angetajob.
11/5/20132:35PM
13
isattendinganotherc ollege
11/1/20131:50PM
14
MovedtoJoplin
10/31/20132:03PM
15
Hastotakec lassesatUMKCtofinishhisdegreethere.
10/31/20131:40PM
16
DakotaState
10/30/201311:33AM
72/89
ProspectSurveyFall2013(IR)
17
AtAvilaforBiologyDegree
10/29/20132:43PM
18
GoingtoAvila
10/29/201310:58AM
19
GraduatingfromPittState,notgoingbac ktosc hool.
10/24/20131:23PM
73/89
ProspectSurveyFall2013(IR)
Q52WouldyoulikesomeoneatMCCto
contactyouaboutenrollingatthecollege?
Answ ered:291 Skipped:30
Yes
No
0%
20%
40%
60%
80%
100%
Answ erChoices
Responses
Yes
32.65%
95
No
67.35%
196
Total
291
#
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
74/89
ProspectSurveyFall2013(IR)
Q54Commentsornotesaboutcall
Answ ered:91 Skipped:230
#
Responses
Date
1
studentgraduatedin2012andwaslookingattakingc lassesbutdec idednotto.shedidnotenroll
forc lasses
12/6/20133:46PM
2
studenthadbadexperienc ewithfinanc ialaidwheretheylosthisdoc mumentationandthenwas
nottoldintimesohec ouldgetitforfinanc ialaid.hisnotgettingfinanc ialaidisthereasonheis
notattendingmc c
12/6/20132:21PM
3
Hasquestionsaboutappealproc essforfinanc ialaid.
12/6/201312:04PM
4
Hadtogetreadyforwork,partiallyc ompletedsurvey.
12/6/201311:35AM
5
NeedssomequestionsansweredaboutMCCpaymentplans.
12/3/201310:44AM
6
wantsac allbac kaboutpaymentplan/sc holarshipoptions
12/2/201310:08AM
7
studenthadbadexperienc eatlongview.shefeltthatnoonewaswillingtohelpherandhad
problemsgettingallhertransc riptssodec idedtostopintheenrollmentproc ess
11/22/20133:14PM
8
pleasec allstudenttohelpenrollforspringsemester
11/22/20132:21PM
9
studentwouldliketoexpressthathashadbetterservic eandhelpatpennthenmaplewoods
11/22/20131:30PM
10
c allbac kaboutdownpaymentforpaymentplans
11/22/201311:31AM
11
pleasec all studenttohelpenroll inspringsemester.
11/21/20133:18PM
12
studentdidnotgetherveteransfinanc ial aidintimeforc lasses.isnotplanningtoattendsc hool
11/21/201312:54PM
here
13
14
Hasquestionsaboutre-enrolling afterbeingonacademic probation.
Enrolling atblue riverwaseasybutatLongviewitwasquitediffculttheprocessshouldbethesame
11/21/201310:31AM
11/14/20132:44PM
ac rosstheboardatall sc hools!
15
Unhappyaboutthefac tthatthec ampusissmokefree.studentwouldlikeaplac etosmokeon
11/14/20131:39PM
c ampus.
16
pleasec ontac tLetic iatoenrollforspringsemester
11/13/20138:23PM
17
pleasec allCassandratoenrollforspringsemester.sheisnotc ertainwhatsheneedstodotofixher
sapandwouldliketoattendc lasses
11/13/20137:18PM
18
pleasec alldavidtohelpenrollinspringsemester.hehadproblemswiththefinanc ialaid
11/13/20136:37PM
19
pleasec allderric ktohelpenrollforspringsemester.studentisaveteranandsaysthathefilledout
allinformationforpaymentandenrolling
11/13/20135:18PM
20
c allerwasveryunhappywiththenursingprogram.studentfeltlikestaffc ouldhavedoneabetter
jobwithc ommunic ationandmakingsurec ourseswereavailable.
11/13/20135:07PM
21
studentrequestedhertransc riptsandisnotsureifwerec ievedthemornot.shehasc hec kedthe
websiteanditisnotshowing.pleasec ontac thertoc ompleteenrollment
11/13/20134:33PM
22
c allerhungup
11/13/20133:57PM
23
Callerhungup.
11/13/20133:24PM
24
studentwastoldhera+didnottransferoverintimeandwasnotabletostartc lasses.shewouldlike
someonetoc ontac thertohelpherandenrollinc lassesforspring
11/13/20133:08PM
25
studenttriedtoenrollandthenwastoldthatlostfinanc ialaid,hethoughtwasfixedandtriedto
enrolllastweekandwastoldhedidnothavefinanc ialaid
11/13/20132:04PM
26
fall???&springsemester
11/11/20134:15PM
78/89
ProspectSurveyFall2013(IR)
27
studentwasnotawarewasonac ademic probationandwastakingonlinec lassesandlostfinanc ial
aid.shewouldliketobec ontac tedonenrollingforspringsemester
11/8/20133:29PM
28
studenttriedtoenrolltoolateforc lassesandplanstoenrollforspringsemester
11/8/20133:16PM
29
studentwasona+andranoutofc lassestotakeona+.isnotattendingorplanningtoc omebac k
atthistime
11/8/20132:12PM
30
studentwasinformedthatshedidnothavetodoplac ementtestinguntilsc hoolalreadystartedso
shec ouldnotsignupforc lasses.shewouldlikesomeonetoc allhertomakesureshefollowsthe
c orrec tproc esstoenrollforspringsemester
11/8/20131:55PM
31
springsemester
11/8/201311:29AM
32
wantstobec ontac tedaboutspringsemester
11/8/201310:21AM
33
StudentwasveryupsetItriedtoenc ouragestudenttoagreetobec ontac tedbutherefused.
11/7/20132:30PM
34
studentwouldlikehelpenrollingforspringsemester
11/7/20131:53PM
35
studentneedshelpenrollingforspringsemester.shetriedtoenrollforfallanddidnotunderstand
theproc esssodroppedthec ourses
11/7/20131:25PM
36
studentwouldlikec ontac tduringafternoontotalkaboutenrollinginspringquarter816585-8431
11/7/201312:58PM
37
Studentsaystheywouldre-enrolliftheydidn'thavetodealwiththerudepeopleintheBusiness
Offic e
11/6/20134:05PM
38
NEESHELFWITHFINANCIALAIDPROCESSWANTSTORE-ENROLLFORSPRINGSEMESTER
11/6/201311:13AM
39
HasquestionsabouttheFAFSA.Hasn'tenrolledforspringorfiledFAFSAyet.
11/5/20132:25PM
40
Saidhertransc riptsweremisplac edintothe"unmatc hedfolder".
11/5/20131:17PM
41
"Noc omplaintsatallreallybutparkingatLongviewisterrible."Shesaidshehadtoshowupan
hourearlytoc lasstopark.
11/5/201310:59AM
42
Somehowherfinanc ialaidwasnotproc essedintimebyMCC.Shewastolditwasnotthere,when
infac titwasandMCCjustneededto"dosomething"withit.Shewasnotc learonwhatexac tly
thatsomethingwas.
11/5/201310:18AM
43
Lostfinanc ialaidbec auseshe"tooktoolongtofinishherc lasses".
11/4/20132:01PM
44
c allbac kaboutappealsproc essFINANCIALAIDOFFICE
11/4/20139:39AM
45
studenthadproblemswithfinanc ialaid
11/1/20132:26PM
46
studentsaidlostfinanc ialaidandjuststartednewjobandwasnotabletosetuppaymentplanat
thetime,butwantstospeaktosomeoneaboutenrollingforspringsemester
11/1/20132:09PM
47
studentisattendinganotheruniversity
11/1/20131:51PM
48
studentstransc riptsdidnotc omethruintimeforhertoenrollinthenursingprogram
11/1/20131:20PM
49
studenthadproblemwithfinanc ialaidanddidnotgetc allbac kuntilafewdaysbeforec lasses
startedafterleavingseveralmessages.studentwouldlikesomeonetoc ontac thimtotalkabout
enrollingforspringsemesterd
11/1/201312:54PM
50
Didn'thavetransc riptsfromUMKCproc essedintime.
10/31/20133:23PM
51
Disc onnec ted
10/31/20133:01PM
52
GoestoUCM,goestoMCCoc c asionallyforc reditsthathetransferstoUCM.
10/31/201311:34AM
53
GraduatedinMay,saidtheydidn'tapplythissemester.
10/31/20139:53AM
54
studentistryingtoenterthenursingprogramandwastoldshehadtotakeherentranc etestsagain
whenshehadjusttakethem.shewouldlikesomeonetoc ontac theronwhatsheneedstodoto
enrollforthenursingprogram
10/30/20134:34PM
55
studentdidnotattendduetothec omputerdesignc lassatlongviewonlyofferedonec lassandit
wasfullbythetimeshewenttosignupforc lasses
10/30/20134:20PM
56
Ifc allingtohelpwithenrollment,after4PMisbest.
10/30/20134:16PM
57
studentwouldlikesomeonetoc ontac thimandhelphimenrollforspringsemester
10/30/20134:02PM
79/89
ProspectSurveyFall2013(IR)
58
Lostfinanc ialaidbec ausehewastoldhismother'sretirementpaywastoomuc h.Saidtherewasa
misunderstandingandshedidn'tmakeasmuc hasMCCthoughtshedid.Thepaperworktodispute
thistooktoolongtoproc ess,c lasseswouldhavebeengoingfor2weeksbythetimepaperworkwas
done.
10/30/20133:26PM
59
studentisonsapandispreventingherfromattendingc ollege.shetooktheemtc ourseoverthe
summerbutwhenenrolledforfireac ademylostherfinanc ialaid
10/30/20133:00PM
60
Needshelpunderstandingwhyshelostherfinanc ialaid.
10/30/20132:31PM
61
studentisac tivemilitaryandgettingreadytodeploy.willenrollwhenhereturns.hedidhave
troublewithapplyingforfinanc ialaid
10/30/20132:08PM
62
someonefromfinanc ialaidc anc allherbac kabouttheappealsproc essandc anwalkherthrough
it
10/30/201311:07AM
63
AlreadygraduatedfromMCCthisspring.
10/29/20132:44PM
64
Disc onnec ted
10/29/20132:32PM
65
LostGIBillassistanc ebc ofpoorgradesinonlinec lasses.Tookonlinec lassesforthefirsttime,had
troublekeepingupwiththem.
10/29/20131:47PM
66
GraduatedfromMCCinthespring,c laimeddidn'tapplyforfallc lasses.
10/29/201311:18AM
67
Needsinfoonpaymentplans,leaveamessageifshedoesn'tanswerandshewillc allyoubac k.
10/29/20139:50AM
68
Theinstructorsaidhewould"trytobeincontactwithstudentswithour questions" (sic),ashedidnot
haveaphone."Goodluck"tostudentstryingtocontacthim on weekends.Hada"powerissue".
"Requirementsforhisclasswereridiculous".Enrolled butleftthe classbecause oftheinstructor.
10/28/20131:25PM
69
studenthaddelayedpaymentfromfullemploymentc ounc ilforfinanc ialaidandsoc ouldnot
attendc lasses.sheplanstoattendinthefuture
10/25/20133:44PM
70
studenthadenrolledinc lassesonlineandwastryingtopayfor2c lassesinfullandsystemdidnot
takepaymentanddroppedc lasses.studentwouldlikehelpinenrollingforspringsemester
10/25/20133:32PM
71
studenttriedtoenrollinc lassesforfall,butwastoldthesec ondweekofc lassesthathehada
defaultonaloananddidnotqualifyforfinanc ialaid,hewasnottoldofpaymentplansanddoes
notknowhowtofixtoattend.studentlikesattendingmc c forthelanguagedept.
10/25/20132:53PM
72
c allstudentbac ktoc omplete,hadherdaughterandc ouldnottalk
10/25/20132:12PM
73
studenthadproblemwithherpalegrantandwasnotabletoc ompleteregristration.wantshelpso
shec anattendinspringsemester
10/25/20131:10PM
74
marquidawaslostintheapplic ationproc essandtoldthewronginformationonwhatsheneeded
forhertransc ripts.shewouldlikesomeonetoc allhersoshec anenrollforspring
10/24/20134:06PM
75
dustinisnotabletoattendnightc lassesforoperatingengineeringandneedsc lassduringtheday
toc ompletehisdegree
10/24/20133:50PM
76
c odyisdualenrolledandwillbetakingc lassesinspringwithmc c
10/24/20133:40PM
77
"Morec ampusesshouldhaveanursingprogramavailable."
10/24/20133:03PM
78
yolandahadproblemsdroppingandaddingc lassesandwasc onfusedonifshehadfinanc ialaid.
shewouldlikesomeonetoc ontac thertoenrollforc lasses
10/24/20132:06PM
79
joaquinhadtopostponeduetoajobopeningthatc onflic tedwithhisc oursesandhopestoenroll
whenjobhasended
10/24/20131:53PM
80
derric khadproblemswithhisfinanc ialaidnotbeingapprovedintimeforc lassesbutplansto
enrollforspring
10/24/20131:32PM
81
annahadtriedtoenrollforfallsemesterbuthadseveralproblemsandtriedtoreac houttothe
c ampusanddidnotgetanyofherquestionsanswered.sheisplanningtoenrollforspringsemester
andwantsmoreonlinec ourses
10/24/20131:03PM
82
Wantstore-enroll,butc onfusedaboutwhatstepstotakenext.Keepsgettingc onflic ting
information.
10/24/201311:05AM
83
Terminatedduringc all.
10/24/201310:28AM
80/89
ProspectSurveyFall2013(IR)
84
Couldn'tc ompleteenrollmentproc essbec auseofdiffic ultyrec eivingtransc riptsfromanother
sc hool.
10/23/20134:17PM
85
Terminatedduringc all.
10/23/20133:55PM
86
studentisac tivemilitaryandwillenrollwhenreturnsfromservic e
10/23/20133:26PM
87
shehadtogosaysisoktoc allbac kafter3tofinishsurveyanotherday
10/23/20133:10PM
88
studenthaddelaywith3rdpartypayingforc lassesbutisplanningtoenrollforspring.c allwas
disc onnec tedinmiddleofsurveyd
10/23/20132:39PM
89
studentenrolledforc lasses,andwastoldwhenc lassesbeganhedidnotqualifyforsaporged.he
isdisatisfiedwiththefinanc ialaidinformationandservic ehewasgivenandisondisabiltyand
c annotaffordtopayforc lassesonhisown
10/23/20132:23PM
90
studenthadtroublewithfinanc ialaidandhadtoreapplyforgrantandenrollforwinterquarter
10/23/20131:40PM
91
Disabled,needshelpunderstandingandapplyingforfinanc ialaid.Needsarepresentativetoc all
her.
10/22/20132:29PM
81/89