www.studyguide.pk UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS Cambridge International Diploma in Management Professional Level 4174/01 4247/01 MANAGING TEAMS Core Module Valid between 1 January 2004 and 31 December 2004 READ THESE INSTRUCTIONS FIRST You should read the assignment carefully It is important to complete the Assignment Cover Sheet when you have finished your work. You must complete the details and sign the declaration to confirm that the assignment is all your own work and your tutor must sign to verify that it is your own work. The length of the assignment must be between 2000 and 3000 words. This document consists of 2 printed pages. IB04 01_4174_CORE/2RP UCLES 2004 [Turn over www.xtremepapers.net www.studyguide.pk 2 Professional Diploma Module 4174/4247 Managing Teams – Core Module Title: Teams that Deliver The assignment should be prepared in the form of a professional consultancy document that could be presented to the senior management of the organisation that the candidate works for. Candidates should not answer each section separately but rather present a coherent report encompassing all of the tasks given below. Candidates are expected to draw on appropriate research, breadth of academic reading, application of theory to practice and presentation skills. The report should use the number of words as given on the front cover and have any necessary supplementary information attached in appendices. 1. Using a range of evaluation tools, assess the effectiveness of your team over the past year, in terms of meeting objectives and team morale. Summarise your findings and clearly identify what went well and what went less well. Make a note of areas for improvement. 2. Now identify the work objectives for your team over the next year. Using these and the results of your team evaluation, make a note of the areas for development that will help your team to deliver the objectives. Highlight any potential barriers to effective teamwork that need to be addressed. Include in your analysis your own role as team leader and how this might be improved. 3. Summarise your findings in a short report, identifying strengths and weaknesses. Lead a team meeting to review your report and invite the team to make suggestions on how to address the identified needs. 4. Use your findings and the suggestions that you recorded from part 3 to devise development plans for yourself, team members and the team as a whole. Discuss these with the team and individuals and amend as necessary in the light of feedback. 5. Over an appropriate period, assess progress in line with the development plan, including an assessment of achievement of the team objectives. 6. Summarise your findings in a report that describes your vision of an effective team and shows how your team matches up to this and its value to the organisation as a whole. Share this report with your team and seek their comments. Incorporate the feedback into the report. 7. Present the report, together with the comments from the team, to your manager for comment. Add your manager’s feedback to your assignment documentation. You must include in your assignment all documentation, notes and materials generated from each stage as shown above. University of Cambridge International Examinations is part of the University of Cambridge Local Examinations Syndicate (UCLES) which is itself a department of the University of Cambridge. UCLES 2004 4174/01 (Core) 2004 www.xtremepapers.net www.studyguide.pk UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS Cambridge International Diploma in Management Professional Level MANAGING FOR QUALITY 4176/01 4249/01 Core Module Valid between 1 January 2004 and 31 December 2004 READ THESE INSTRUCTIONS FIRST You should read the assignment carefully It is important to complete the Assignment Cover Sheet when you have finished your work. You must complete the details and sign the declaration to confirm that the assignment is all your own work and your tutor must sign to verify that it is your own work. The length of the assignment must be between 2000 and 3000 words. This document consists of 2 printed pages. IB04 01_4176_CORE/2RP UCLES 2004 [Turn over www.xtremepapers.net www.studyguide.pk 2 Professional Diploma Module 4176/4249 Managing for Quality – Core Module Title: Creating and Controlling Quality The assignment should be prepared in the form of a professional consultancy document that could be presented to the senior management of the organisation that the candidate works for. Candidates should not answer each section separately but rather present a coherent report encompassing all of the tasks given below. Candidates are expected to draw on appropriate research, breadth of academic reading, application of theory to practice and presentation skills. The report should use the number of words as given on the front cover and have any necessary supplementary information attached in appendices. 1. Describe your understanding of the term “quality” and how this is applied in your own organisation in the supply of its products or services. Describe the quality system used by your department, including the key measures. 2. Review the quality system, showing how it contributes to improved relationships between your organisation and its customers, and also how it contributes towards the overall quality management culture and practice within the company. Identify improvements that you believe could be made to the system. 3. Describe how your department’s continuous review system ensures the quality of the products or services and contributes to the long-term relationship of customers with your company. 4. Critically review the on-going quality assurance systems and comment upon their effectiveness in maintaining the quality of products and services. Consider, for example: 5. • How these quality assurance actions are carried out • How the results are measured and recorded • What actions can be taken as a result • How frequently the company reviews its products and services • What communication takes place with customers Using the information you now have, write a report summarising all your findings and make recommendations on how the quality monitoring system could be improved. Discuss these recommendations with your manager and record the feedback. You must include in your assignment all documentation, notes and materials generated from each stage. You are not expected to include confidential information on your organisation, its personnel or performance. Your recommendations do not have to be implemented for the assignment to be valid. UCLES 2004 4176/01 (Core) 2004 www.xtremepapers.net www.studyguide.pk UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS Cambridge International Diploma in Management Professional Level MANAGING OPERATIONS 4177/01 4250/01 Optional Module Valid between 1 January 2004 and 31 December 2004 READ THESE INSTRUCTIONS FIRST You should read the assignment carefully It is important to complete the Assignment Cover Sheet when you have finished your work. You must complete the details and sign the declaration to confirm that the assignment is all your own work and your tutor must sign to verify that it is your own work. The length of the assignment must be between 2000 and 3000 words. This document consists of 3 printed pages. IB04 01_4177_OPTION/2RP UCLES 2004 [Turn over www.xtremepapers.net www.studyguide.pk 2 Professional Diploma Module 4177/4250 Managing Operations – Optional Module Title: Improving Operations The assignment should be prepared in the form of a professional consultancy document that could be presented to the senior management of the organisation that the candidate works for. Candidates should not answer each section separately but rather present a coherent report encompassing all of the tasks given below. Candidates are expected to draw on appropriate research, breadth of academic reading, application of theory to practice and presentation skills. The report should use the number of words as given on the front cover and have any necessary supplementary information attached in appendices. 1. Briefly describe the department in which you work, explaining the products or services provided, the personnel and key customers (internal and external) and how the work of the department contributes to the overall strategy of the organisation. Include a brief overview of the operational activity, including at least the inputs, processes and outputs, and an overview of the supply chain. Show how materials and other resources flow through the operation as a whole. You may use diagrammatic and graphical presentation to support your descriptions. 2. Identify the production and / or information flow through the department, the critical path and the potential bottlenecks. 3. Using the above information and your operational requirements for the immediate future, prepare a process document for the key activities within the overall operational activity, which reflects at least the following: 4. • Identified critical path and bottlenecks • Agreed standards of performance and specifications within each part of the process • The purpose, scope, references, definitions and procedure of the process • Quality & Health and Safety compliance • Operational capacity • Operational plan • Resource requirements • Customer relations management Identify areas for improvement and summarise these, clearly showing the proposed changes to be made and how they will impact on the processes and outcomes. Include a plan for monitoring success and show how the staff, equipment and stock will be managed. UCLES 2004 4177/01 (Option) 2004 www.xtremepapers.net www.studyguide.pk 3 5. Present your findings to your manager and seek feedback. Reflect on this feedback and incorporate any changes to your original proposal that you think will improve operations. You must include in your assignment all documentation, notes and materials generated from each stage. You are not expected to include confidential information on your organisation, its personnel or performance. University of Cambridge International Examinations is part of the University of Cambridge Local Examinations Syndicate (UCLES) which is itself a department of the University of Cambridge. UCLES 2004 4177/01 (Option) 2004 www.xtremepapers.net www.studyguide.pk UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS Cambridge International Diploma in Management Professional Level MANAGING THE MARKET 4179/01 4252/01 Optional Module Valid between 1 January 2004 and 31 December 2004 READ THESE INSTRUCTIONS FIRST You should read the assignment carefully It is important to complete the Assignment Cover Sheet when you have finished your work. You must complete the details and sign the declaration to confirm that the assignment is all your own work and your tutor must sign to verify that it is your own work. The length of the assignment must be between 2000 and 3000 words. This document consists of 2 printed pages. IB04 01_4179_OPTION/2RP UCLES 2004 [Turn over www.xtremepapers.net www.studyguide.pk 2 Professional Diploma Module 4179/4252 Managing the Market – Optional Module Title: Penetrating the Market The assignment should be prepared in the form of a professional consultancy document that could be presented to the senior management of the organisation that the candidate works for. Candidates should not answer each section separately but rather present a coherent report encompassing all of the tasks given below. Candidates are expected to draw on appropriate research, breadth of academic reading, application of theory to practice and presentation skills. The report should use the number of words as given on the front cover and have any necessary supplementary information attached in appendices. 1. Identify a product or service delivered by your organisation. Describe how this product or service is currently marketed, the key customers and the level of customer satisfaction. 2. 3. Summarise the present situation identifying the following: • the current level of market penetration and customer satisfaction for this product or service. • the current position of the product or service within its product life cycle. • where the product or service sits within the portfolio offered by the organisation and its core business • the current promotional material and methods of marketing • the pricing strategy Research the current and future market for your product or service and look at the activities of competitors. Analyse internal and external influences for change. Identify any changes required for the product or service, explaining the importance of developing a marketing orientation. Using the information you now have, prepare a marketing plan for the product or service in its current form, or with the improvements you have identified. Make reference to one or more marketing models. 4. Present your findings to your manager and ask for feedback. Amend your plan in line with this feedback, identifying and explaining any changes you make. You must include in your assignment all documentation, notes and materials generated from each stage. Your marketing plan does not have to be implemented for your assignment to be valid. University of Cambridge International Examinations is part of the University of Cambridge Local Examinations Syndicate (UCLES) which is itself a department of the University of Cambridge. UCLES 2004 4179/01 (Option) 2004 www.xtremepapers.net