Compeer, Inc.
2014 Annual Survey
Report for the
Australian Region
Page 1
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Table of Contents
Compeer, Inc. ............................................................................................................................................. 1
2014 Annual Survey .................................................................................................................................. 1
Report for the ............................................................................................................................................. 1
Australian Region ...................................................................................................................................... 1
About Compeer...................................................................................................................................... 5
The Compeer Model.......................................................................................................................... 5
Compeer’s Mission ................................................................................................................................ 6
Survey Objectives .................................................................................................................................. 6
Research Methodology ...................................................................................................................... 7
Reporting Notes – Eligibility ............................................................................................................ 8
Australian Response Rate.................................................................................................................. 8
Survey Part I – Service Statistics ........................................................................................................... 9
Overview ........................................................................................................................................... 9
Analysis ............................................................................................................................................. 9
Findings ............................................................................................................................................. 9
Survey Part II – Adults ........................................................................................................................ 13
Overview ......................................................................................................................................... 13
Analysis ........................................................................................................................................... 13
Adult Findings ................................................................................................................................. 13
Adult Client Findings ...................................................................................................................... 13
Volunteer Findings .......................................................................................................................... 23
Mental Health Professional Findings .............................................................................................. 35
Adult Survey Findings – All Constituencies ................................................................................... 40
Compeer, Inc. Board of Directors........................................................................................................ 42
Page 2
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Tables and Charts
Table 1: Region Response Rate .............................................................................................................. 8
Table 2: Services Offered ........................................................................................................................ 9
Table 3: Populations Served ................................................................................................................ 10
Chart 1: Populations Served--Diagnosis ............................................................................................ 10
Chart 2: Populations Served—Race/ Ethnicity.................................................................................. 11
Table 4: Service Statistics...................................................................................................................... 11
Table 5: Volunteer Hours by Month ................................................................................................... 12
Table 6: Age Breakout of Clients......................................................................................................... 13
Table 7: Survey Part II Attributes – Client Responses ..................................................................... 14
Table 8: Survey Part II Attributes – Client Responses ..................................................................... 14
Chart 3: Survey Part II– Client Responses: Impact of Compeer ..................................................... 17
Table 9: Client Experience with Compeer – Overall Happiness With Programme..................... 18
Table 10: Client Experience with Compeer –Happiness With Match ........................................... 19
Chart 4: Client Rating of Effectiveness of Programme .................................................................... 20
Table 11: Participation on Compeer Events ...................................................................................... 20
Table 12: Number of Clients who Contact Compeer Staff .............................................................. 22
Chart 5: Client Rating of Compeer Staff Contact.............................................................................. 22
Table 13: Client Recommendation of Compeer to Family and Friends ........................................ 22
Table 14: Age Breakout of Volunteers ................................................................................................ 23
Table 15: Survey Part II Attributes – Volunteer Responses ............................................................ 23
Table 16: Survey Part II Attributes – Volunteer Responses ............................................................ 24
Chart 6: Volunteer Responses – Quality of Life ................................................................................ 28
Chart 7: Volunteer Experience with Compeer – Rewarding Experience & Overall Happiness
With Programme ................................................................................................................................... 28
Table 17: Match Compatibility– Volunteer Responses .................................................................... 29
Table 18: Gauge of Client Loneliness – Volunteer Responses ........................................................ 30
Table 19: Effectiveness Perception – Volunteer Responses ............................................................. 31
Table 20: Volunteer Contact with Compeer Staff ............................................................................. 33
Chart 8: Volunteer Rating of Compeer Staff Contact ....................................................................... 34
Table 21: Volunteer Recommendation of Compeer to Family or Friend ...................................... 34
Table 22: Survey Part II Attributes – Mental Health Professionals’ Responses ........................... 35
Table 23: Survey Part II Attributes – Mental Health Professionals’ Responses ........................... 36
Chart 9: Mental Health Professionals Responses – Impact on Life due to Compeer Relationship
................................................................................................................................................................. 36
Table 24: Quality of Life – Mental Health Professionals Responses .............................................. 37
Table 25: Perception of Compeer – Mental Health Professionals Responses ............................... 37
Table 26 & 27: Effectiveness Perception – Mental Health Professionals Responses.................... 38
Table 28: Gauge of Client Loneliness – Mental Health Professionals Responses ........................ 38
Chart 10: Mental Health Professionals Responses – Rating of Contact with Compeer Staff ..... 39
Page 3
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Table 29: Mental Health Professionals Recommendation of Compeer to Other Clients ............ 39
Chart 11: Overall Experience ............................................................................................................... 40
Chart 12: Adult Outcomes by Constituency Averages .................................................................... 41
Page 4
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
About Compeer
Compeer, Inc. is an international 501(c)3 nonprofit organization established in 1973 in Rochester, New
York. In 2014, Compeer had more than fifty affiliate locations located in communities throughout the
United States, Australia, and Canada.
Every Compeer affiliate serves adults in mental health recovery through its core service: one-to-one
supportive friendship. Through this matched relationship, Compeer Friends commit to meet once / week
for one hour for one year – most last longer. Meetings occur in natural settings using natural supports
(i.e., enjoying a walk together, meeting for coffee, playing checkers or tennis, exploring a library).
Based on the time-honored tradition that the support of friends is healing, Compeer affiliates “make
friends and change lives.”
The Compeer Model
The Compeer Model was developed using the three elements of support – relatedness, autonomy,
competence. Research done by Richard M. Ryan, et al, a professor in the Department of Clinical and
Social Sciences in Psychology at the University of Rochester shows that where these elements are
present in relationships, people feel more secure, emotionally open, and enjoy greater well-being and
mental health.
Named a “best-practices model for recovery” by the American Psychological Association, the Compeer
Model is creative, flexible and adaptable to demographic populations, such as youth, veterans, and older
adults. Currently, fourteen (14) Compeer affiliates offer youth services.
In late 2010, CompeerCORPS, a veteran-to-veteran peer mentoring programme began serving United
States military veterans in New York State. In 2014, Pennsylvania affiliates began offering the
programme to their veterans.
Compeer affiliate programme outcomes include social inclusion, community integration, and
community participation, preparation for work or school, decreased use of or need for crisis services,
increased independence. For youth the outcomes monitored are increased self-esteem, resistance to peer
pressure, resistance to drugs/alcohol, improved conflict management, and an increased awareness of
actions.
The Compeer Model is included in the United States Substance Abuse and
Mental Health Service Administration National Registry of Evidencebased Programs and Practices.
Page 5
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Compeer’s Mission
Compeer develops, delivers and supports model programmes that inspire and engage communities
through the power of volunteer friends and mentors of our Compeer affiliate programmes to improve
the quality of life for adults, children, and families who strive for good mental health.
Compeer provides supportive leadership to its community-based Compeer Programs throughout the
United States, Australia, and Canada.
The objectives of Compeer are to support our affiliate programmes through programme expertise,
branding, and marketing communication and to grow our current base of programmes, by providing a
cost effective solution to communities.
Compeer serves and supports our affiliate programmes with programme start-up training and best
practice management, timely news and information; research, data and statistics, volunteer recruitment
strategies, regional and national conferences, and web-conference educational series.
Through our time-tested model and evidence-based practices of supportive friendship and mentoring,
Compeer creates programmes to meet the diverse needs of communities that want to improve and
positively impact the lives of individuals and families living with mental health challenges.
Compeer's community based programmes serve adults, veterans and their families, youth (transition age
youth, mentoring children of prisoners, and at risk youth) and the elderly with volunteer mentoring and
supportive friendship programmes. Our programmes are measured annually and our outcomes are
consistently proven effective year after year through positive survey results on individuals' improved
self-esteem; reintegration into family, home, faith and community; increased likelihood of employment;
and overall quality of life.
Survey Objectives
On an annual basis, Compeer administers a series of surveys via its affiliate programmes. Completion of
the annual survey process is a requisite component of compliance with Compeer’s Best Practices,
outlined in the Licensing Agreement, signed at programme startup and renewed annually.
The primary objectives of these surveys are to:
 Gain an understanding of the demographic and programmatic composition of its affiliate
programmes,
 Gauge the satisfaction of Compeer’s constituents (clients, volunteers, mental health professionals
and parents/guardians) with the Compeer Program, and
 Gauge the satisfaction of Compeer affiliates with the services provided by Compeer.
Through each of these surveys, Compeer also seeks to identify key strengths and improvement
opportunities for strategic focus in coming years.
Page 6
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Research Methodology
Compeer developed a series of surveys to address the objectives outlined above. The surveys and their
corresponding components are described briefly below:
Survey
Completed By
Key Elements
Component
Part I
Affiliate programme
director





Part II
Adult programme client
Adult programme volunteer
Adult programme mental
health professional
 Impact of Compeer Program on various attributes
 Impact of Compeer Program on employment, housing
and crisis service use
 Overall satisfaction with Compeer services
Part III
Youth programme client
Youth programme volunteer
Youth programme parent /
guardian
Youth programme mental
health professional
 Impact of Compeer Program on various attributes
 Impact of Compeer Program on self-esteem, resistance
to peer pressure, resistance to drugs/alcohol, improved
conflict management, and an increased awareness of
actions
Part IV1
Affiliate programme
Director
 Overall satisfaction with Compeer services (e.g.
programmatic assistance, website, newsletter, etc.)
 Conference attendance
 Suggestions for improvement
Programme funding
Programme staffing
Populations served
Programmes offered
Service statistics
In November of 2014 Compeer distributed an electronic version of Part II of the survey to all Compeer
affiliates. Part III was also distributed to all affiliates that administer youth programmes in December,
2014. Included in this correspondence was a memorandum explaining the survey process, sample cover
letters for affiliate use, and links to SurveyMonkey, an online data collection and organising site, for
online data entry at the affiliate programme level.
Compeer requested that all affiliate programmes administer the surveys to all clients, volunteers and
referring mental health professionals affiliated with a one-to-one match that had been active for at least
six months. Affiliates were asked to administer the surveys as soon as possible, given the understanding
that survey results would be due to Compeer on April 1, 2015.
In January 2015, Compeer distributed Parts I and IV of the annual survey to be completed by affiliate
programme directors.
1
Results not included in this report.
Page 7
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Reporting Notes – Eligibility
At the time of initial survey part distribution to affiliate programmes in November, 2014 and January
2015, survey materials were sent to all eligible affiliates at the time of the mailing.
Eligibility required that an affiliate programme had a one-to-one match that had been active for at least
six months.
Response rates detailed in this report are based upon the number of eligible affiliate programmes in
2014.
Australian Response Rate
Region Response (Table 1): Rate details the number of affiliate programmes responding, by survey part,
across all eligible affiliate programmes.
Table 1: Region Response Rate
Part I
Part II
Part IV
# Programmes Responding
9
9
9
Eligible Programmes*
10
10
10
% of Programmes Responding
90%
90%
90%
* Eligible programmes refers to Compeer affiliate programmes with a one-to-one match which had been active for
at least six months at the time of reporting
Page 8
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Survey Part I – Service Statistics
Overview
Part I of the Compeer Annual Survey focuses on the Compeer affiliate programmes and their
characteristics. Each programme director is asked to complete Part I of the survey. Programme
characteristics requested in Part I of the survey include staffing, budget, services offered, populations
served, as well as other basic information. Part I of the survey also requests each programme’s service
statistics, which includes an overview of the number of clients served for each service type.
Analysis
A total of nine (9) Australian programmes submitted their results to Part I of the survey. This represents
90.0% of eligible programmes at the time of reporting.
Findings
Services Offered (Chart 1): details the types of programmes offered across Compeer affiliate
programmes based upon responses to Part I. Compeer’s core service offering, Adult 1:1 matching, is
offered by all affiliates and this is true in Australia. In the United States and Canada other affiliates offer
other services as listed below. Australia has one affiliate that offers the second most frequently offered
service, Compeer Calling, and one Australian affiliate has a Youth 1:1 matching programme (but did
not supply survey data).
Table 2: Services Offered
Adult 1:1 Matches:100%
Pen Pals – Adult:
Youth 1:1 Matches:
Pen Pals – Youth:
Community Connections for Youth:
Compeer Seniors
Compeer Calling:10%
Skillbuilders – Adult:
Compeer On Campus
Skillbuilders – Youth:
Compeer RN:
Wait list engagement services:
E-Buddies:
Group:
Friends for a Day:
CompeerCORPS
Intensive Youth Mentoring
Monthly Engagement Groups
Lunch Buddies:
Though not explicitly detailed in Chart 1 above, affiliates also provided services to further engage
clients; for example, inclusion in monthly programme activities such as sporting event outings; annual
events such as community-based health/friendship/wellness walks, civic engagement projects, and life
skills development.
Page 9
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Populations Served (Table 2): details data reported on Part I for Compeer clientele populations served in
regard to both diagnosis (Column 1) and ethnicity (Column 2). Data in the following table represents the
number of affiliate programmes in Australia reporting this information.
Table 3: Populations Served
SPMI Adults:
100% White:
83.3%
MICA (drug or alcohol):
14.3%
Black:
Dual Diagnosis:
14.3%
Multi-racial:
Other:
66.7%
Hispanic, Latino:
Middle Eastern:
16.7%
Asian:
33.3%
Russian:
Other
33.3%
Chart 2: Populations Served—Diagnosis and Chart 2: Populations Served—Race/Ethnicity provide a
visual representation of the diagnoses and ethnicities served by reporting affiliates.
Chart 1: Populations Served--Diagnosis
Page 10
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Chart 2: Populations Served—Race/ Ethnicity
Clients Served -- Totals: In 2014, a total of 292 clients were served by 321 volunteers with 72 adults
awaiting a match across all Compeer affiliate programmes / services represented in this report. Newlyreferred individuals and those not yet matched are immediately provided opportunities for engagement
and community inclusion through invitations to monthly/annual activities such as life skills
development, wellness, and civic programmes/events.
Table 4: Service Statistics
Service Statistics (Table 3): details the number of matches by volunteer and by client at the beginning of
2014, the number added throughout the year, and the total number served in 2014.
New Participants in
Matches Made Between
1/1/13-12/31/14
Total Number of
Participants in 1:1
Matches Served in 2014
147
308
108
122
230
Compeer Calling Volunteers
1
0
1
Compeer Calling Clients
1
0
1
Wait List Volunteers
Wait List Clients
(monthly services provided)
10
2
12
47
14
61
Active Match
Participants
01/01/14
161
Adult 1:1 Volunteers
Adult 1:1 Clients
Page 11
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Volunteer Time:
The total number of volunteer hours expended to serve the clientele described above was 18,625 in
2014. Programs reported a total average of 1,552 volunteer hours per month.
Table 5: Volunteer Hours by Month
2014 Hours
JAN.
FEB.
MAR.
APR.
MAY
JUNE
JULY
AUG.
SEP.
OCT.
NOV.
DEC.
Total
1,271
2,013
1,544
1,681
1,402
1,489
1,450
1,491
1,612
1,477
1,532
1,663
18,625
Page 12
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Survey Part II – Adults
Overview
Part II of the Compeer Annual Survey focuses on the impact the Compeer Program has on adult clients,
based on input from the client, the volunteer, and the referring mental health professional (MHP). As
such, Part II of the survey is distributed to these three constituency groups. The impact of the Compeer
Friendship is explored primarily through thirteen (13) attributes. Survey respondents are asked to rate
their level of agreement with the 13 attributes on a five point scale, ranging from Strongly Disagree to
Strongly Agree. Respondents were also given the option to note that a particular attribute was not a
Goal / Focus Area.
Respondents were also asked a number of Yes / No questions regarding additional impacts the
friendship has had on their life, as well as open-ended questions regarding satisfaction with the
programme / services.
Analysis
A total of nine (9) programmes submitted their results to Part II of the survey. This represents 90% of the eligible
programmes reporting.
Adult Findings
The first set of questions in Part II of the survey asks the respondent to identify their level of agreement
with a series of attributes’ impact on the client. The results of this component of the survey are given
from the perspective of the client, the volunteer and the referring mental health professional. The data
included for Part II of the survey was reported from the nine (9) Australian affiliate programmes.
Adult Client Findings
The following tables detail the impact of the Compeer Program from the client’s perspective.
Table 6: Age Breakout of Clients
Client Age Breakout
18-25
26-34
35-49
50-59
60 - older

Response Percent
5.6%
4.7%
29.0%
30.8%
29.9%
Response
Count
6
5
31
33
32
Clients spent an average of 5.18 hours a month with their Compeer Friend compared to last year’s
average of 4.92 hours.
Page 13
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Table 7: Survey Part II Attributes – Client Responses
Neither
From the Client's perspective, as a
Strongly
Agree
Agree or Disagree
result of the Compeer Friendship:
Agree
Disagree
44
42
7
4
I have someone to confide in which helps
me feel good about myself
42.7%
40.8%
6.8%
3.9%
24
50
15
5
I have someone who provides advice,
guidance and helps me solve problems
23.3%
48.5%
14.6%
4.9%
33
45
16
6
I feel a sense of belonging to others and
feel connected to other people
32.4%
44.1%
15.7%
5.9%
33
48
14
4
I feel I have an increase in social
connections
32.0%
46.6%
13.6%
3.9%
20
25
32
12
I participate in more leisure activities in
the community
19.6%
24.5%
31.4%
11.8%
9
17
32
15
I am more interested in working in the
community or have started to work
8.8%
16.7%
31.4%
14.7%
My housing situation has improved or, if I
21
41
15
7
was previously satisfied with my housing,
20.4%
39.8%
14.6%
6.8%
it has remained stable
My use of hospitalization or crisis services
25
35
16
6
has been reduced or I have not needed
25.0%
35.0%
16.0%
6.0%
such services
29
50
9
8
I usually get the social and emotional
support I need
28.4%
49.0%
8.8%
7.8%
28
45
19
6
I have more confidence managing my
health concerns (physical and mental)
27.5%
44.1%
18.6%
5.9%
3
2.9%
2
1.9%
1
1.0%
4
3.9%
5
4.9%
3
2.9%
1
Not a
Focus
Area
3
2.9%
7
6.8%
1
1.0%
0
0.0%
8
7.8%
26
25.5%
18
1.0%
17.5%
2
16
2.0%
16.0%
4
3.9%
2
2.0%
2
2.0%
2
2.0%
Table 8: Survey Part II Attributes – Client Responses
Neither
Since being matched the Client has
Strongly
Strongly
Agree Agree or Disagree
become more interested in:
Agree
Disagree
Disagree
10
14
24
16
1
Attending school or educational classes
10.1%
14.1%
24.2%
16.2%
1.0%
14
15
19
16
5
Joining a faith/religious group
14.0%
15.0%
19.0%
16.0%
5.0%
10
18
31
10
1
Volunteering in the community
10.3%
18.6%
32.0%
10.3%
1.0%
10
18
33
11
1
Joining a club
10.1%
18.2%
33.3%
11.1%
1.0%
10
27
29
13
1
Being more involved in music or art
activities
10.2%
27.6%
29.6%
13.3%
1.0%
12
50
20
7
2
Participating in more activities, overall
12.1%
50.5%
20.2%
7.1%
2.0%
19
40
21
7
1
Getting more physical activity into my
daily life
19.2%
40.4%
21.2%
7.1%
1.0%
Not a
Focus
Area
34
34.3%
31
31.0%
27
27.8%
26
26.3%
18
18.4%
8
8.1%
11
11.1%
Strongly
Disagree
Page 14
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Response
Count
103
103
102
103
102
102
103
100
102
102
Response
Count
99
100
97
99
98
99
99
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Written responses from the client when asked:
“In what other ways has your Compeer relationship and involvement affected you?”:
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I value the connection I have with my Compeer Friend
it enables me to sometime to go to the shop on my scooter and back home
Friendship has greatly helped me. I don't feel so alone.
I am more confident in public
has made me more social
made a friend
Felt I was not alone if I had problems. She helped me process my problems. Improved social skills.
Always felt encouraged. She made conversation easy.
more confident
gaining more enthusiasm
Nice to have regular contact and conversation
I have someone I trust and can talk about anything to
I have slowly become more confident
Due to my health I have been unable to participate and exacerbated by Rose's inability to make the
time for me. Last year (2014) contact time went down due to Compeer volunteer family issues and
their involvement in her church duties and work commitments/studies have impacted on our
connection and I feel that (although happy to work with her) I can handle 3-4 visits a year based on
the knowledge of what she does (having too much on her plate) but I would consider another partner
if possible as I would like to go out for coffee and things like that rather than just attend compeer
events.
I enjoy contact with my "friend"
I have benefitted mentally
I like my Compeer Friend but she doesn't let me talk about the things I want to talk about - my fears
Just to talk to and get me involved with the church. Not interested.
I happily meet each fortnight
beginning good, later disappointing because Chrissy is never available or give me a call
I feel more social connection so Compeer makes me happier than before
I have developed more interests
talking and having someone I get along with
good ways
because more assertive
helped me in confidence - communicating with normal people
She is a true friend that I have never had.
Friendship is good. Often we see a film which I enjoy. Good way of socializing
becoming more aware of everyday situations since being sober for 29 months. thank you.
more outgoing
I have made a dear friend who is uplifting to be around
It's a good friendship
We get to make a breakfast together
My friend has good advice
A LOT
Mateship. I have an easy going friendly relationship with my Compeer Friend. With casual chit-chat
and a caring responsive nature, my Compeer Friend brings out the best in me.
Page 15
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
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It has been good. Able to share experiences and visit museums and physical activities
to meet people
The main person I deal with in regards to social contact is Jack D. He is an organised, faithful
Catholic who provides his time these days since retiring on a volunteer basis for a few charities and
hospitals. Jack sees me on average about once a week for about 2 hours each time. We go for drives
in his car to various cafes, on the northern side of Sydney. We go to various cafes for coffee and
perhaps cake, sandwiches or biscuits, from Curl Curl Beach to Balmoral Beach and then from
Balmain to the Sydney Fish markets where we shared a fish basket and drink. Since petrol for cars
has gone up in price we have been going to cafes closer to home. Jack lives in Lane Cove as well.
We have been going to cafes largely in the Narrabeen, Cremorne Point and Lane Cove West area.
Sometimes I might have a beer while Jack a red wine. I have enjoyed going to Compeer events as
well. Here I have met some very friendly people I believe the staff are fine people, the clients,
volunteers and staff all like getting together and sharing a meal and doing extra activities like
karaoke, lawn bowls and line dancing (some people doing and some supporting). Some of the
friends (matched) i have met include Helen D, and Jenny J, Pam B and Anne and Wayne S and
Michael O. Amy is a helpful and pleasant Compeer staff member.
It has made me realize that there are caring people in the community and that I am worthy enough to
have a Compeer Friend
got me out of the house
I've grown to trust a lot more
it made me more confident knowing Peter as a friend
made me want to make house improvements
get me out of the house
friend
I value the increased self-esteem the relationship has provided
positive outcome
A good friend to do things with instead of being on my own doing nothing. I look forward to our
times together I don't feel so isolated, lonely or on my own
it has provided an important friendship to me
show me that there is a whole world out there to see; given me a different perspective
for the better
companionship
be more confident, enhanced my social skills
connect with other friends
better state of mental health
improve communication skills
provided a routine, get me out in community
it was better before my Compeer Friend got a job
help with my career work
encouraged me to make an effort to pursue more social contacts
Mainly and very importantly it has enabled me to feel safe in the world
Positive
seeing real life again from outside the square of hospital
I feel more positive
Positiveness connections with others. Learn to play bingo
Just having someone to talk to
Page 16
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
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My volunteer has inspired me to become more involved in education, Volunteering - community
and has assisted me through what was a very rocky road at the beginning in terms of health and
confidence issues; these areas in my life have also improved.
Stable
Given me exercise. Broadened my outlook on life
Being more social
I think positive
More self-confidence. More positive beliefs in society generally. Someone to bounce ideas off.
My friendship with my Compeer partner has developed and strengthened. We feel warmth and
compassion towards each other
It has given me a great friendship that has become real, not just in the bounds of Compeers
restrictions. I have so much more social contact even though I am still housebound with
agoraphobia, I have trust in my friend and am able to go places with him.
Chart 3: Survey Part II– Client Responses: Impact of Compeer
The following chart is based on 99 responses
Page 17
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
The client portion of the Part II of the survey was rounded out with a series of Yes / No questions
regarding the client’s overall experience with the Compeer Program.
Table 9: Client Experience with Compeer – Overall Happiness With Programme
Response
Percent
Response
Count
Yes
97.0%
96
No
3.0%
3
Overall, are you happy with Compeer?
Comments:
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28
a wonderful program
excellent work of Compeer staff and volunteers in Bendigo
Very thankful. Could not have asked for a nicer Compeer match. She is very helpful patient,
kind and positive.
direct contact with friend preferred
Could not be happier
Unfortunately my health and her commitments are so out of sync now
Enjoy the friendship
I don't think we have a lot in common
like Chriss, want to spend more time together
No longer available as Compeer moved from area
My life began when I meet my Compeer Friend
always look forward to the outings
keep up with the great job you are doing
don't agree......?
very much so
I am happy with Compeer: a) kind b) have events c) friendly and Jack provides volunteer
catholic devotion in various ways
I would like to see him more
not a lot of contact with them
I am so glad to be part of it
could not have a better confidante
it used to be better
she has started smoking cigarettes again which really puts me off
i think she is a great person
very positive to have Kathy giving me 4 hrs per month of her own time
A very worthwhile program for both Compeer Friends and Volunteers
I would have liked to have more common ground
They are good at finding compatible matches
I think this program is fantastic and the coordinators are so easy to talk to.
Page 18
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Table 10: Client Experience with Compeer –Happiness With Match
Do you think your Compeer Friend is a good
Response
Response
match for you (e.g. Do you get along, have fun;
Percent
Count
have the same interests?)
94.9%
93
Yes
5.1%
5
No
33
Comments:
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we get along very well.
very good
she is interested in me
Perfectly
We could be twins even though we are going in different directions
We have different interests
Enjoy his company
We ring every fortnight. Sometimes we meet for coffee at the local shopping centre. I have just
had a kidney transplant so I am a bit restricted on where I go. Ying is at Uni and she goes to
work and has a husband and two children to look after so her time is precious. I am grateful to
hear from her. I help Ying with her English as I was a teacher.
She changes the subject - not the same interests
She has children. I don't have custody of mine.
We different but likable
We do many activities, coffee and dining out etc.
We both like gardening
I couldn't get anyone better than her
We do have a lot of fun
I have always found my friend to be trustworthy and faithful
thank you so much
maybe - a lot
he's a "bottler"!
Enjoyed conversation, sharing coffee and bites to eat, car drives and Catholicism (both are)
It has made me realize that when someone needs help they should get it
not much contact, but good
the best
I have a good time
Similar interests, she is very kind, caring, considerate and easy going. She doesn't seem to mind
what we do, she's just happy to be my friend.
I'm happy he came into my life
similar background, became good friends
sometimes in some things - can't decide whether yes or no
my friend is very sociable but not motivated to provide companionship to pursue activities re
our interest in the arte - just an occasional meet-up for coffee (whereas we did activities in the
first year or two)
We love to try out different coffee shops, talk about challenges and achievements.
we come from a different social class
We both love art, movies and good conversation
Page 19
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey

You guys really did a great job. We hit it off straight away and have a true friendship based on
mutual respect now.
Chart 4: Client Rating of Effectiveness of Programme
Table 11: Participation on Compeer Events
Have you ever gone to a Compeer event?
Yes
No
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Response
Percent
76.8%
23.2%
Response
Count
76
23
Written responses from the client when asked:
“What kinds of activities / events would you like Compeer to hold?”:
Open to ideas. Tickets to a play maybe? Coffee afterwards. Something involving Arts at the
Capitol Theatre. BBQ or picnic.
lunches
Meal Outings
I am happy with the events Compeer already stage
Bus trip - second hand shopping
Stay as they are
Small gatherings in all suburbs
Picnic in Blacktown
Horse-riding
3 course dinner event
Bushwalking; Sports such as tennis
Not sure event venues are too far to go through
Sport
Page 20
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
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Live Bands, BBQs
Events in Eastern suburbs
Coffee outings in southern area
Table games eg. table tennis, snooker, card games
movies
Bus trips, pick up and drop off from home, BBQ
Don't know
Sporty kind
activities and events where people can meet - supervised - in a non-threatening environment
social activities
I have very specific interests so therefore I can't speak for others
Xmas party
I am happy with what we have
Activities like social tennis or indoor bowling or bingo
something with animals
party
summer BBQs; ten pin bowling
I am satisfied with all
Craft, smaller group get-together (music?), doesn't bother me if there are no activities/ events.
I'm just happy to see my Compeer Friend.
what I do at the moment to continue
coffee groups
movies
high tea
Not sure, perhaps more playful activities "fun leisure activities where we could all have a good
laugh at one another. an example like off the top of my head- miniature golf, table tennis,
badminton
Lunch/ Bus trips
Picnics
Bowling/Swimming
Playing cards, visiting OP shops etc.
Bingo
Anything that is closer to Albion Park where I Live
The overall Compeer Program works well. I think some opportunity "within privacy
framework" to hear from other Compeer Friends/volunteers from different geographical areas
either within Australia or internationally - the U.S. and Canada (where the program is up and
running).
Craft
walks
BBQ's
Bowling; swimming
Page 21
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Table 12: Number of Clients who Contact Compeer Staff
Do you have contact with Compeer staff?
Yes
No
Response
Percent
Response
Count
64.0%
36.0%
64
36
Chart 5: Client Rating of Compeer Staff Contact
Table 13: Client Recommendation of Compeer to Family and Friends
Would you recommend Compeer to a friend or
family member?
Yes
No
Response
Percent
95.0%
5.0%
Response
Count
95
5
Page 22
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Volunteer Findings
Table 14: Age Breakout of Volunteers
Client Age Breakout
18-25
26-34
35-49
50-59
60 - older
Response Percent
Response Count
3.2%
12.3%
18.8%
25.3%
40.3%
5
19
29
39
62
The following tables detail the impact of the Compeer Program from the Volunteer’s perspective.
 Volunteers spent an average of 5.13 hours a month with their Compeer Friend compared to last
year’s average of 5.22 hours.
Table 15: Survey Part II Attributes – Volunteer Responses
Neither
Not a
From the Volunteer's perspective, as a
Strongly
Strongly
Agree Agree or Disagree
Focus
result of the Compeer Friendship:
Agree
Disagree
Disagree
Area
45
81
14
1
0
0
Feels they have someone to confide in which
helps them feel good about himself/herself
31.9%
57.4%
9.9%
0.7%
0.0%
0.0%
22
62
40
10
1
6
Seeks advice, guidance and help on how to
solve problems
15.6%
44.0%
28.4%
7.1%
0.7%
4.3%
22
81
34
4
0
0
Feels a sense of belonging to others and
connected to other people.
15.6%
57.4%
24.1%
2.8%
0.0%
0.0%
16
67
42
13
0
3
Has an increase in social connections
11.3%
47.5%
29.8%
9.2%
0.0%
2.1%
14
43
47
28
0
9
Participates in more leisure activities in the
community
9.9%
30.5%
33.3%
19.9%
0.0%
6.4%
9
33
36
38
4
22
Is more interested in working in the
community or has started to work
6.3%
23.2%
25.4%
26.8%
2.8%
15.5%
Their housing situation has improved, if
20
58
39
8
0
16
previously satisfied with their housing, it has
14.2%
41.1%
27.7%
5.7%
0.0%
11.3%
remained stable
Their use of hospitalization or crisis services
16
42
60
5
4
14
has been reduced or they have not needed such
11.3%
29.8%
42.6%
3.5%
2.8%
9.9%
services
14
78
43
4
1
1
Usually gets the social and emotional support
they need
9.9%
55.3%
30.5%
2.8%
0.7%
0.7%
13
63
56
4
1
5
Has more confidence managing their health
conditions (physical and mental)
9.2%
44.4%
39.4%
2.8%
0.7%
3.5%
Page 23
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Response
Count
141
141
141
141
141
142
141
141
141
142
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Table 16: Survey Part II Attributes – Volunteer Responses
Neither
My Compeer Friend has become more
Strongly
Strongly
Agree Agree or Disagree
interested in:
Agree
Disagree
Disagree
6
30
39
32
3
Attending school or educational class
4.2%
21.1%
27.5%
22.5%
2.1%
7
16
53
33
3
Joining a faith/religious group
4.9%
11.3%
37.3%
23.2%
2.1%
3
30
46
33
3
Volunteering in the community
2.1%
21.1%
32.4%
23.2%
2.1%
3
20
58
30
4
Joining a club
2.1%
14.1%
40.8%
21.1%
2.8%
6
28
53
35
3
Being more involved in music or art
activities
4.2%
19.7%
37.3%
24.6%
2.1%
8
65
46
17
1
Participating in more activities, overall
5.6%
45.8%
32.4%
12.0%
0.7%
11
51
43
29
3
Is interested in getting more physical activity
into their life
7.7%
35.9%
30.3%
20.4%
2.1%
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Focus
Area
32
22.5%
30
21.1%
27
19.0%
27
19.0%
17
12.0%
5
3.5%
5
3.5%
Written responses from the Volunteer when asked:
“In what other ways has your Compeer relationship and involvement affected you?”:
it gives me a sense of purpose and I have made a valuable friend
I have made a good friend
My companion is very unique person and I am very happy to have had the chance to get to know
her.
have thoroughly enjoyed it
I switched to a career in Mental Health
Make me feel content
It has opened up my awareness to mental health
Since 2011 our relationship has improved. My friend has opened up and has told me more about
herself and family and earlier years, which I appreciate. We enjoy our time together and I hope we
may do some different activities in the future. My friend trusts me to tell me more about her life.
I am more tolerant, patient and considerate
It makes me feel good about myself. We are very old friends now. Liby doesn't feel scared or
defensive with me when I give her a kiss on her cheek. She used to be very timid and paranoid when
we first met in 2007.
I got a good friend
Feel I have a good friendship
it's been great - very rewarding
I have gained a friend
I have seen close up how deeply and for how long mental illness can affect a person
I feel good and satisfied helping others in the community
I have gained a good friend
It has made me more patient. I have learned that friendship can cross the boundaries of different
personalities and background.
Page 24
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Response
Count
142
142
142
142
142
142
142
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
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I certainly appreciate the difficulties and challenges to people with mental health issues.
I have made a good friend
I appreciate my relatively good, stable health
more awareness towards mental health
gives me an understanding of the behaviour of people with a mental illness
gain satisfaction
greater understanding of mental health issues, also difficulties facing companion in finding ways to
contribute to society and become more independent
interested in another person
have a friend I can share things with
I now have a greater understanding of the mental health system ; my own social skills have been
strengthened ; I have found it very rewarding
seeing my companion develop confidence and independence socially
friendship
it has taught me to be more patient with others and not to judge a book by its cover
learning to be patient and respectful as a relationship takes time to build trust and mutual
understanding
I learnt to be more patient, sensitive and appreciative of simple, little things in life
has helped me to take a step back and understand some of my small problems aren't really that bad
More aware of struggles of sufferers and community prejudices
It has shown me just being me can have a positive impact on others
Satisfaction
It has given me a great deal of satisfaction as I have seen a great improvement in my friend's
outlook on life and other opportunities, in making his life better.
Contented knowing I've made a positive impact on my friend's life
I have become more aware of the difficulties that my Friend faces in the conduct of every-day life
events that I previously, in many instances, took for granted or had no problems overcoming.
A better understanding of mental health.
It hasn't really affected me, I enjoy taking my friend out and we chat easily and I can get her to
laugh so I think she enjoys the outings too.
Gives me another purpose in life.
It has provided me a genuine friendship and all that comes with that.
Has resulted in me volunteering my services to other disability groups
It has made me more understanding.
Feel like I am making a contribution to the community but supporting a friend to stay healthy
Compeer has given me more insight into mental health issues and highlighted the need for more
social interaction
Feeling of helping someone who is struggling in a real and practical way; and a feeling of
contributing to the community.
sense of giving back something to the society
A sense of fulfillment in helping others
I have a new friend which is nice
it is an interesting and at times challenging friendship, but overall enjoyable and rewrading
it is a positive and rewarding experience that I really enjoy
My Compeer Companion and I have built a true friendship but we never would have met without
this wonderful program.
Page 25
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
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in the most positive way, I have had the pleasure of getting to know a beautiful person and we have
developed a great friendship
Gives me a very positive friend... I love it.
I have enjoyed participating and feel that I am doing an essential role
It has given me a greater understanding of the needs of people with disabilities and has given me
great satisfaction in being able to make a meaningful contribution.
It has been rewarding to witness/be involved in the gradual improvement of our person who had,
essentially, slipped through the cracks of society, largely, been forgotten, then to re-emerge and
begin to get involved with activities, such as playing social tennis.
been able to relieved some loneliness in somebody life even if its one hour per week
It has shown me how mental illness affects people and the difficulties they face trying to overcome
their disabilities.
It has taught me more compassions and understanding of people around me in general
Has been a rewarding experience
It has made me so much more aware of the different ways people choose to live their lives.
Made me be more empathetic towards others and improved my active listening skills. My mental
and physical health has improved as a result of what I do through Compeer
I really enjoy spending time with my friend and I find it enriches my life.
It has been very rewarding to feel that I am able to offer an additional support to Susanne. I have
enjoyed her friendship and have gained more personally from the experience than I had expected.
Being able to contribute my time and share it with another person who might need it more
Enhanced awareness. Allowed me scope to engage the 'crazy' part of me
It reminds me to appreciate the life that I lead. It makes me feel valuable and helpful.
It started well, however, my 'Friend' has become physically incapacitated & now requires 24 hr
nursing home care. She is wheelchair-dependent & is unable to consider extra physical acitivity.
Positively. Have developed a strong liking for my new friend and I believe I have ginned as much
out of the programme as she has
I find that I she calls on me for advise or to discuss matters that she is not confident about.
I have learnt more about Mental Illness & how it affects people - also learnt to be more tolerant
towards others.
I have a greater understanding of the everyday challenges facing someone living with a mental
illness.
I feel very special to be valued by my friend, who has now become a close friend. It's also improved
my flexibility and understanding of mental health issues
Self-satisfaction by helping others
My Compeer Friend is an enigma. It may be the result of his medication, but he has no interests.
That is "not few interests"; that is "no Interests". He doesn’t watch TV, listen to the radio, read
newspapers. He goes to his mother’s place each Friday; she prepares his meals for the week; and he
then goes home each Monday. He catches a bus to Coogee each Thursday, walks the beach and
catches the bus home. He and I meet each week for coffee and to play cards. I'm sure he enjoys our
time together however he never expresses any feelings.
Helped me appreciate the challenges of mental health, and how seriously it impacts on individuals.
Belinda is my friend, and I am her friend, and we know that we always will be there for each other.
This is an unexpected bonus!
Feels good to help someone who is isolated to get more connected to the community
be more understanding of others, especially people with mental disability
Page 26
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
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Apart from 1 visit in the community, my Compeer Friend has been in hospital for the duration of
our friendship. I continue to visit in hospital, as occasionally, I feel I make a difference to her
confidence.
I have been involved in COMPEER for over 12 years and it has increased my understanding of
mental health problems and the struggles of people who live with them.
It has given me a practical insight into the challenges facing people with my friend’s challenges.
We have become genuine friends, so it has increased my number of friends by one. I expect we will
continue to meet for as long as we both feel up to it.
gave me satisfaction that I am contributing to making someone else happier and more engaged
He became a friend. I feel I am doing something worthwhile.
Always wanted to help others. This is making m feel better about myself, as I can see that I changed
someone's life for better.
Community service senses of giving back
More understanding about what it really means to someone to have a mental illness
I struggle to make the time at the moment but I always feel glad that I did
Made me more accepting and less judgmental and self-centered.
It has given me better understanding of mental illness and taken me outside my comfort zone to
work one on one which is rewarding.
friendship
Helped me learn about and understand exactly how a mental illness affects people.
Increased my tolerance for people with a disability
Helped me to gain insight into mental health
It has made me aware of the difficulties encountered by persons trying to readjust into society
Helped me appreciate what I have. Helped improve my listening and observational skills. A
fulfillment of being able to contribute to someone’s wellbeing
It has developed into a real friendship where she is one of my closest friends
It makes me count my blessings every day and appreciate the small things in life that I used to take
for granted
I enjoy the coffees we have together.
Greater understanding of some mental illness issues.
It has been very rewarding and I have got more out of it personally than expected.
She is becoming more confident, mostly, in being around other people.
I'm a better, more selfless, more empathic person
It keeps me grounded. Makes me feel that I am making a difference in her life in a very small way (
I wish I had more time)
made me more understanding and given me a more positive outlook
It's given me a best friend and someone whom I can confide in as well.
I feel I am making a difference. I know my friend values our friendship and looks forward to our
meetings and that makes me feel wanted and needed.
Made me more aware of the difficulties and hardship of someone with severe mental illness
In some ways it's draining my friend is very HIGH MAINTENANCE but to see the change is
rewarding
I am realising, and trying to be patient with, the difficulty of having a direct effect on my friend. I
see that his attitudes and behaviours are innate, and not easily changed.
Sense of purpose
I enjoy my compeer experience. I enjoy the walk and the talk. It is also a reminder of how random
mental illness can be, and how it could just as easily be me having to deal with it.
Page 27
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Chart 6: Volunteer Responses – Quality of Life
Chart 7: Volunteer Experience with Compeer – Rewarding Experience &
Overall Happiness With Programme
Page 28
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Comments from Volunteers about their experience with Compeer:
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Compeer is a great programme
Maree's friendship has been very rewarding and has introduced me to her flatmate Kim who is
lovely
Compeer - very good
very committed and supportive
try very hard to help
great programme and support
Compeer provides a stable relationship for companions - mental health workers frequently change
and there is little continuity
Very happy and I feel a lot of support from the organisation.
I have little to do with Compeer for a couple of years
it is a rewarding programme
it is a great and rewarding community service
My Compeer Friend is a good friend
There are no events in the Sydney City area on a monthly basis.
Compeer is run very professionally
Competent staff members, especially Amy, are very supportive
Great concept. Chance to meet other volunteers who have the same interests
It has been well worth while & a whole new learning experience & satisfying that I have made a
difference to someone's life
Wonderful team, fully engaged and supportive.
The time commitment was difficult for me
I feel I need more support in communicating with my Compeer Friend while she is in hospital.
My Compeer contact, Amy Bastes, is ideally suited to her job in every way and makes the
experience of dealing with Compeer a pleasure.
very well organised
I think the programme is wonderful!!!
Table 17: Match Compatibility– Volunteer Responses
Do you think your Compeer Friend is a good
Response Response
match for you? (e.g. Do you get along, have fun,
Percent
Count
have any of the same interests?)
93.9%
124
Yes
6.1%
8
No
38
Comments
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we are a really good match, right from the start
We don't always see eye to eye or connect, but we have a positive influence on each other!
Not similar interests but we still get on
We get along but we don't have fun or share the same interests.
good match
movies, lunch and chatting
Our variety of outings is somewhat limited because of my friend's lack of mobility
We look forward to our meetings having a coffee + discussing current affairs/ movies/ books etc!
Page 29
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
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share same interests, similar age is good
similar personalities & caring, respectful natures
would have liked to have achieved her goal of visiting the theatre
All good
We both like looking at art and having coffee
Incredibly well matched
My Compeer Friend is very different from me and younger but we get along fine as we have some
shared interests.
We're compatible to a certain degree
the relationship can be quite rewarding
communication is very rewarding
We get on well and have similar interests
Extremely good match
I love being with her... good company
I've been matched with someone who has similar interests
Even though she wouldn't have been an obvious choice
We are very different but I find him interesting and enjoy his company
I'm a physical person and my friend avoids any form of physical activity.
Due to my 'friend's' immobility & care needs she is unable to leave her Nursing Home.
We are about the same age and have very similar interests
Similar interests - well suited
Even though there is a large age difference
We have very diverse interests but that helps us have more to talk about.
Not a bad match but not much in common
My Compeer Friend was a good match, until she went into hospital. I feel sometimes my visits are
a waste of time and other times I feel its going well as we have a few laughs.
Same sense of humour, tastes in music broadly, enjoyment of eating out and visiting the sea side,
etc.
Similar interests and beliefs
Works well for both of us.
We're perfectly suited and she's wonderful company
We don't have a lot in common but we do get along and have fun
good that he is local, and enjoys a chat
Table 18: Gauge of Client Loneliness – Volunteer Responses
Does your Compeer Friend appear to be more
Response Response
outgoing, less lonely and isolated?
Percent
Count
81.2%
108
Yes
18.8%
25
No
37
Comments:
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although she has some ongoing problems that are hard to solve
much the same, I have noticed annual cyclical variations
Less lonely. She is not very outgoing and happy not to be.
Will now go out at night
She is going through a difficult time because of her age
Page 30
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
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gets out more
she enjoys getting dressed up for a Compeer event
with my company, my friend loves going to restaurants
this has improved with consistent contact and correct medication
says that no-one else visits but hesitant to encourage others
she now participates in community work
it really depends
If she was not physically limited, we would go on outings like we used to. her family are a great
support for her too with visits.
Talks of things he has done between our visits, it has givinen him confidence.
Still do the same things
Maybe
He has recently started to relax in this situation and makes more efort to engage in activities.
She appears to be so but not quite sure if it does actually happen.
My friend has health issues as well as depression which is why I've seen an actual decline in
activities.
hopefully this will gradually change
My Compeer Friend has increased her circle of friends
Still has very limited contact with others outside of the health professionals and family.
He has enrolled in and completed peer support courses and has done the training to become a
Compeer volunteer
Susanne joined the programme because she felt a lot of her friends didn't understand her depression,
but she already does have a reasonable number of friends and a couple of very supportive people in
her life so this was not such an issue...although sometimes I would love for her to have a more
active social life it is not something she would like to persue at this stage.
My Compeer Friend has stepped out of her comfort zone
Somewhat the same
He is a very outgoing person so it has always been a high level of activity for him.
She's needs more than me, and has said so.
Since entering hospital, she has become more isolated, lonely and less outgoing.
Her growing physical problems affect her greatly.
He just needed the experience of a third person sharing experiences with him.
Better but still reluctant to venture out at times
sometimes yes & sometimes no
She has always been a very active and outgoing person but lacks self confidence
He still feel isolated and some times show frustration about not being able to develop his skills to
get work
to a small extent
He has become more aware, I think, of the ways and reasons for his isolation. But unable and/or
unwilling to change.
Table 19: Effectiveness Perception – Volunteer Responses
Response Response
Do you feel you have helped your friend?
Percent
Count
97.8%
131
Yes
2.2%
3
No
Page 31
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
81.9% of the responding volunteers (138) have attended a Compeer Event.
Below are the Written responses from the Volunteer when asked:
“What kinds of activities / events would you like Compeer to hold?”:
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art/ craft/ poetry workshop - could utilise volunteer and companion skills
perhaps an evening meal
group learning activities
movie night
Picnic
Just a simple afternoon tea in the local area on weekends. I work during the week
Outside speakers
As I don't enjoy driving I prefer local activities
Current programme ok
Mental health seminars
not much - they already have enough events
I think Compeer does a very good job; no suggestions for improvement
group activities would be quite good for them to get in touch with each others apart from
regular meeting with their own Compeer volunteers
having a concert with volunteers and friends of volunteers
the activities put together by Compeer have been great
see other comments (annual)
all okay
movie days
sporting afternoons, table tennis, visiting weekend festivals i.e. music in the parks organised by
councils
something to do with easter ; bingo game afternoon ; trivia (team game) afternoon/ evening
group activities that volunteers can meet each other and to share their stories together
movie night, high tea
cooking classes; music concerts (classical)
Social
All good, maybe a BBQ on a weekend.
More smaller group catch ups. Eg encouraging all the friendships in the Marrickville or Pymble
or Bankstown area to meet every once in a while as a group. More opportunities for the
volunteers to regularly meet up. I don't think a Compeer staffer needs to attend these, just to
help facilitate them to happen eg set up a date and suggest a venue.
Occasional discussion group around helpful strategies for supporting friends, maybe could
involve dinner - Compeer might like to order in some food???
It is difficult to involve my friend in activities because of his anxieties.
bus trips, weekends away
a weekend away
Monthly events/activities in the city area.
movies, walks, Gym
not sure
This is enough for the moment
Having the funds to organise social trips and more outings for volunteers.
Page 32
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
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An event that encourage people especially competent friends to be more creative. My friend
recently made a nice artwork which she showed off at another community event. It is a good
motivation for competent friends.
Sufficient social opportunity
More of the same
Something on a weekend afternoon...maybe a picnic? Although I work some weekends so still
could not guarantee attendance!
Maybe coffee catch ups during the weekends and not only work day as it's difficult for me to
join during work hours
Picnics, bushwalking.
Morning teas would be nice
Present activities are very satisfactory
No need to change.
Accessible, daytime events, ie BBQs.
Not sure as I do not have a broad enough understanding of the makeup of friends and volunteers
to be able to suggest something that would have popular appeal.
currently satisfactory
Not interested in any
Not sure.
Training up skill
More local events that she would be able to go to during the week day times even though I
would be unable to attend, I think she would benefit from being more pro active with other
members and not just waiting for me.
More BBQ's would be nice
unsure
I think that the current activities are well suited and sufficient
DON'T KNOW. aS LONG AS THE FRIENDS ENJOY THEM.
Board games, trivia, musicals / shows
Compeer is doing its best I believe.
I'm not that interested in attending events. I just like to catch up with my Compeer Friend
Compeer Games
Movie night perhaps.
I think what Compere does is excellent but i have not been able to convince my friend to
participate in anything extra.
My friend is now in a nursing home and unable to attend functions
Drop ins, coole mornings, picnics
What about bowling?
Social Lawn Bowls?
Table 20: Volunteer Contact with Compeer Staff
Do you have contact with Compeer staff?
Yes
No
Response
Percent
92.5%
7.5%
Response
Count
124
10
Page 33
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Chart 8: Volunteer Rating of Compeer Staff Contact
Table 21: Volunteer Recommendation of Compeer to Family or Friend
Would you recommend Compeer to a friend or
Response
Response
family member?
Percent
Count
97.8%
131
Yes
2.2%
3
No
16
Comments
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it is a wonderful organisation
I have done so
Simply because of the rough period Maree is going through at this time
the experience is very rewarding
positive input very important for people in this programme
it's a great way to help someone and meet new people/ socialise and have fun
I have talked about my involvement with numerous people
I have, to a few friends, they often say "I couldn't do that, I would not be good at it".
But would depend on the person
I often have... unfortunately many feel confronted by mental illness and the very concept is quite
threatening for many. I don't understand this.
I already have. Four have become volunteers and more are considering
I would only recommend Compeer to those who have some knowledge or experience in Mental
Health
To those I believe would find the experience mutually rewarding for them and their friend.
I am already doing this at my work place.
Absolutely !!!
My daughter is now a Compeer volunteer
Page 34
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Mental Health Professional Findings
 Mental Health Professionals report that the Compeer Volunteer spent an average of 9.6 hours a
month with their client compared to last year’s average of 5 hours.
Table 22: Survey Part II Attributes – Mental Health Professionals’ Responses
This table details the impact of the Compeer Program on the client from the perspective of the mental
health professional of the Compeer Adult Program.
From the Mental Health Professional's
perspective, as a result of their client’s
Compeer Friendship:
Feels they have someone to confide in which
helps them feel good about himself/herself
Has someone who provides advice, guidance
and helps him/her solve problems
Feels a sense of belonging to others and
connected to other people
Has an increase in social connections
Participates in more leisure activities in the
community
Is more interested in working in the
community or has started to work
Their housing situation has improved or, if
they were previously satisfied with their
housing, it has remained stable
Their use of hospitalization or crisis services
has been reduced or they have not needed such
services
Usually gets the social and emotional support
they need
Has more confidence managing their health
conditions (physical and mental)
20
32.3%
7
11.3%
12
19.0%
16
26.2%
11
17.5%
1
1.6%
1
38
61.3%
32
51.6%
42
66.7%
38
62.3%
26
41.3%
17
27.4%
23
Neither
Agree or
Disagree
3
4.8%
18
29.0%
9
14.3%
6
9.8%
20
31.7%
18
29.0%
19
1.6%
37.1%
30.6%
12.9%
0.0%
17.7%
3
30
15
5
0
8
4.9%
49.2%
24.6%
8.2%
0.0%
13.1%
4
6.3%
5
8.1%
39
61.9%
32
51.6%
16
25.4%
18
29.0%
4
6.3%
4
6.5%
0
0.0%
0
0.0%
0
0.0%
3
4.8%
Strongly
Agree
Agree
Disagree
Strongly
Disagree
1
1.6%
4
6.5%
0
0.0%
1
1.6%
5
7.9%
16
25.8%
8
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.6%
0
Not a
Focus
Area
0
0.0%
1
1.6%
0
0.0%
0
0.0%
1
1.6%
9
14.5%
11
Page 35
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Response
Count
62
62
63
61
63
62
62
61
63
62
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Table 23: Survey Part II Attributes – Mental Health Professionals’ Responses
Neither
Not a
Their Client has become more
Strongly
Strongly
Agree Agree or Disagree
Focus
interested in:
Agree
Disagree
Disagree
Area
2
15
16
16
0
13
Attending school or educational class
3.2%
24.2%
25.8%
25.8%
0.0%
21.0%
0
7
21
21
0
13
Joining a faith/religious group
0.0%
11.3%
33.9%
33.9%
0.0%
21.0%
3
14
18
16
0
11
Volunteering in the community
4.8%
22.6%
29.0%
25.8%
0.0%
17.7%
0
13
22
17
1
9
Joining a club
0.0%
21.0%
35.5%
27.4%
1.6%
14.5%
2
15
18
13
1
11
Being more involved in music or art
activities
3.3%
25.0%
30.0%
21.7%
1.7%
18.3%
7
36
12
6
0
2
Participates in more activities, overall
11.1%
57.1%
19.0%
9.5%
0.0%
3.2%
4
30
15
4
1
8
Is interested in getting more physical
activity into their daily life
6.5%
48.4%
24.2%
6.5%
1.6%
12.9%
Chart 9: Mental Health Professionals Responses – Impact on Life due to Compeer Relationship
Page 36
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Response
Count
62
62
62
62
60
63
62
Compeer, Inc. 2014 Survey Report
Australia Adult Survey

91.8% of Mental Health Professional respondents specified that their client’s mental health has
improved because of the Compeer Program.2
Table 24: Quality of Life – Mental Health Professionals Responses
When asked if their client's mental health improved or remained stable because of the Compeer
friendship 90.3% of Mental Health Professionals responded positively.
Responses
Response Percent
Response Count
Yes
No
91.8%
8.2%
56
5
Table 25: Perception of Compeer – Mental Health Professionals Responses
Response
Response
Overall, are you happy with Compeer?
Percent
Count
Yes
No
Comments
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2
98.4%
1.6%
62
1
12
many positives
As the mother of this person, I would like to see more assistance given, but my daughter’s sleeppatterns and OCD makes this very difficult both for myself and Compeer to alter things
dramatically.
Highly recommend it
want to do afternoon tea - not what Compeer Friend wants to do
very interested in her role
Thank you. Very happy!
Compeer has provided client with increased social network sand created opportunities she would
never had been able to attend. Due to complex mental health issues, some areas wer not able to be
met.
Compeer is vital to recovery. without fledgling friendships, consumers have little reason to begin
the often arduous path of recovery.
L. has been great with communication
particular companion has been great
The match was extremely appropriate
Client is happy to have a friend
Question 8 in Part II Mental Health Professionals
Page 37
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Table 26 & 27: Effectiveness Perception – Mental Health Professionals Responses
Response
Response
Have we helped your client?
Percent
Count
98.4%
62
Yes
1.6%
1
No
Do you feel a good Client-Volunteer match was
made?
Yes
No
Comments
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
Response
Percent
95.2%
4.8%
Response
Count
59
3
8
difficult patient
The friendship is going well. It seems to be a good match. They have gone to the movies, been
shopping and had lunch together
helps her to share her problems with others
they share interests
Yes, although somewhat inexperienced with the diagnosis, the volunteer has done a great job
supporting Vanessa.
very adept match
excellent match
Very good match, shared interest in animals
Table 28: Gauge of Client Loneliness – Mental Health Professionals Responses
Since being matched does your Client appear to
Response
Response
be more outgoing, less lonely and isolated?
Percent
Count
91.8%
56
Yes
8.2%
5
No
Page 38
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Chart 10: Mental Health Professionals Responses – Rating of Contact with Compeer Staff
77% of the Mental Health Professionals indicated that they have had contact with the Compeer staff.
Table 29: Mental Health Professionals Recommendation of Compeer to Other Clients
Would you recommend Compeer to other
Response
Response
clients?
Percent
Count
98.3%
59
Yes
1.7%
1
No
9
Comments
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Great programme! Thank you
Only patients of mine in Compeer Program - will keep n mind to recommend
Compeer Program has helped lonely clients like this one. They do like being socialised and feel
mentally more settled.
One on waiting list for ages
very positive effect
brilliant programme
Definitely - I do
I have already recommended and had a match
If I thought it appropriate
Page 39
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Adult Survey Findings – All Constituencies
Chart 11: Overall Experience
This chart reflects the results of the Overall Experience sections for the three adult constituencies—
clients, volunteers, and mental health professionals—and references the percentage of these groups who
answered in the affirmative for the five questions common to each section.
Page 40
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2014 Survey Report
Australia Adult Survey
Chart 12: Adult Outcomes by Constituency Averages
This chart details the average of all three adult constituency groups (client, volunteer and mental health
professional) who responded with the top 2 responses of “Strongly Agree” or “Agree” to questions
related to specific outcomes of the Compeer Friendship.
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Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org
Compeer, Inc. 2013 Survey Report
Overall
Compeer, Inc. Board of Directors
Johanna Ambrose
President/CEO, Compeer, Inc.
J. Theodore Smith, Chairman
Bernice Skirboll, M.S., Founder
and Chair Emeritus
Adam Barone, Member
Rob Chisholm, Member
Janine Mangione, CPA, FMFMA, Member
Stephen Martin, Member
Dick Rosenbloom, Member
Andrew Zappia, Member
Barbara Mestler
Compeer Inc. Training Resource
Director, Compeer of Livingston County
John Crilly, Member
Cheri L. Faunce, Member
Pam Giambrone, Member
Robb B. Giambrone, Member
Survey Advisory Board
Mark Salzer, Ph.D.
Principal Investigator and Director
Temple University Collaborative on Community
Inclusion of Individuals with Psychiatric Disabilities
Page 42
Compeer, Inc.
1600 South Avenue ● Suite 230 ● Rochester, New York 14620-3924
800.836.0475
● jambrose@compeer.org ● www.compeer.org