3.
PRESENTATION OF RESULTS
The raw data of this survey consisted of 525 interviews, each containing between 21
and 13 questions.
For continuity sake and ease of reference the same format as that of the research
instruments (questionnaires) have been utilised in the presentation and discussion of
the research data.
3.1
Formal residential areas
Demographics and other information
D1
Home language
Afrikaans, English, Zulu, Xhosa, North Sotho, South Sotho, Tswana,
Tsonga, Venda, Ndebele, Swazi, Other
D:1 Home L ang uag e
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
D1
Afrikaans
E nglis h
X hos a
O ther
62.37%
26.52%
9.60%
1.52%
Other home languages:
Number of respondents
Greek
1
Portuguese
1
Tswana
1
D2
To what extent do you understand the following languages?
Afrikaans, English, Sepedi, Sesotho, Setswana, Tsonga, Venda,
Xhosa
Very well, quite well, not at all.
D2 S ec ond L ang uag e
100%
90%
80%
70%
60%
50%
O ther
X hos a
40%
E nglis h
30%
Afrikaans
20%
10%
0%
Afrikaans
E nglis h
X hos a
2.83%
0.00%
27.03%
X hos a
8.91%
6.00%
0.00%
E nglis h
84.21%
0.00%
100.00%
Afrikaans
0.00%
91.00%
51.35%
O ther
D3
Age
16-24, 25-34, 35-49, 50-64, 65+
D3: Ag e of res pondents
180
160
140
120
100
80
60
40
20
0
16-24
D4
25-34
35-49
50-64
65+
Sex
Female, male
D4
Male, 43%
Male
F emale
F emale, 58%
D5
Race
African, Coloured, Indian, White
R
1
1 0 to
0 R9
2 0 to R 9
0
19
R
3 0 to R 9
0
29
R
4 0 to R 9
0
39
R
5 0 to R 9
0
49
R
6 0 to R 9
0
59
R
7 0 to R 9
0
69
R
t
80 o R 9
0
79
R
9
9 to
R 00 R 8
10 t 9
o
9
0
R 0 t R9
10 o
99
R
0
R 0 t 10
12 o
9
0 R 9
R 0 t 10
14 o
9
0 R 9
R 0 t 13
16 o
9
0 R 9
R 0 t 15
20 o
9
0 R 9
R 0 t 19
25 o
99
R
R 00
3 0 to 2 4 9
00 R 9
2
R
4 0 to R 9 9
9
0
R 0 t 39
50 o
9
00 R 4 9
R
6 0 to 9 9
0 R 9
R 0 t 59
70 o
9
0 R 9
R 0 t 69
80 o
9
00 R 7 9
R
9 0 to 9 9
9
R
10 00 R 8
0 t 9
R 00 o R 99
1 1 to 9
99
0
R 00 R 10 9
1 2 to
9
R 000 R 1 99
1 4 to 1
00 R 99
9
R
1 6 0 to 1 3
9
0
R 00 R 1 99
1 8 to 5
00 R 99
R
0
1 9
ef
to 7 9
us
R 99
ed
1
/D R 9 9
on 2 0 9 9
†00
™ 0+
tk
no
w
R
R
D6
Monthly Household income
R1 to R99
R1000 to R1099
R8000 to R8999
R100 to R199
R1200 to R1399
R9000 to R9999
R200 to R299
R1400 to R1599
R10000 to R10999
R300 to R399
R1600 to R1999
R11000 to R11999
R400 to R499
R2000 to R2499
R12000to R13999
R500 to R599
R2500 to R2999
R14000 to R15999
R600 to R699
R 3000 to R 3999
R16000 to R17999
R700 to R799
R4000 to R4999
R18000 to R19999
R800 to R899
R5000 to R5999
R20000 +
R900 to R999
R6000 to R6999
Refused/Don’t know
R1000 to R1099
R7000 to R7999
0.25
D6
0.2
0.15
0.1
0.05
0
D7
Type of dwelling
Informal dwelling / shack, house, flat, cluster house, town house /
duplex flats, semi-detached
D8
Housing type
Low, Middle, High
D8
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
L ow
3.1.1
Question 1.a
Middle
High
How satisfied are you with the overall performance of the City of Cape Town
in providing water and sanitation services to residents?
Would you say you are very satisfied, somewhat satisfied, dissatisfied, very
dissatisfied or not sure?
Ques tion 1a
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2002
2003
2004
Not s ure
0
1
0.4
2006
2007
Very dis s atis fied
4
7
4
4
D is s atis fied
12
10
13
8
6
S omewhat s atis fied
39
36
42
32
38
S atis fied
46
46
41
55
51
3
2
3.1.2
Question 1.b
Thinking about the supply of water services specifically, how satisfied are you
with the overall performance of the City of Cape Town in providing drinking
water on tap to residents?
Would you say you are very satisfied, somewhat satisfied, dissatisfied, very
dissatisfied or not sure?
Ques tion 1b
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2002
2003
2004
0.2
0.2
0.4
2
1
2
D is s atis fied
4
3
5
5
6
S omewhat s atis fied
22
17
23
30
33
S atis fied
73
78
71
63
57
Not s ure
Very dis s atis fied
2006
2007
2
2
3.1.3
Question 1.c
How satisfied are you with the overall performance of the City of Cape Town
in maintaining the sewer drainage systems?
Would you say you are very satisfied, somewhat satisfied, dissatisfied, very
dissatisfied or not sure?
Ques tion 1 c
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2002
2003
2004
2006
2007
Not s ure
2
1
4
2
3
Very dis s atis fied
7
7
5
7
4
D is s atis fied
10
10
15
11
6
S omewhat s atis fied
33
27
28
28
36
S atis fied
48
55
48
53
51
3.1.4
Question 2.a & b
2.a
How often do you experience problems with water leakages …

In the street: Daily, weekly, monthly, every few months or never?

On site / outside the dwelling: Daily, weekly, monthly, every few
months or never?

In the dwelling: Daily, weekly, monthly, every few months or
never?
2.b
How often do you experience problems with water pipes that burst:
Daily, weekly, monthly, every few months or never?
Ques tion 2a & b
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
In the s treet
O n s ite/outs ide the
dwelling
In the dwelling
P ipes that burs t
Never
53%
74%
81%
66%
E very few months
33%
16%
10%
23%
Monthly
7%
6%
4%
7%
W eekly
3%
1%
1%
2%
D aily
4%
1%
2%
0%
3.1.5
Question 3
Who would you contact when you experience …

A leaking tap on site / in the dwelling?

A leak at the meter?

A water leak in the street (outside the yard)?

A broken/blocked toilet system?

A blocked sewer on site / your property?

A blocked sewer in the street (outside the yard)?
Would you contact a plumber, the municipality, a friend / family member / fix it
yourself or other?
Ques tion 3
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
A leaking tap
on s ite / in the
dwelling
A leak at the
meter
A water leak in
the s treet
(outs ide the
A broken /
blocked toilet
s ys tem
A blocked
A blocked
s ewer on s ite / s ewer in the
my property
s treet (outs ide
O ther
1%
3%
2%
2%
2%
0%
F riend / F amily member / F ix it mys elf
28%
2%
2%
17%
8%
0%
Municipality
14%
80%
85%
17%
53%
8%
P lumber
49%
6%
2%
56%
29%
0%
3.1.6
Question 4.a
How long ago, if ever, have you dealt with anyone from the municipality
regarding any of the following?

To report a water leak in the street (outside the yard).

To report a water pipe burst.

To report a blocked sewer in the street.

To report a blocked sewer in my property.

To enquire about water restrictions.

Had enquiries about my water / sewer account or relating to meter
readings.

Had enquiries about my water meter not related to meter readings
(broken pipes etc.).

To enquire/complain about the quality of water.

To enquire/complain about the smell from the waste water treatment
plant.

To enquire / complain about the waste water overflow at a nearby pump
station.
Would you say it was in the past month, in the past 6 months, in the past
year, longer than a year ago or never?
Ques tion 4a
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
T o report a
T o report a
T o report a water T o report a water
T o enquire about
blocked s ewer in blocked s ewer in
leak in the s treet
pipe burs t
water res trictions
the s treet
my property
Had enquiries
about my
water/s ewer
Had enquiries
about my water
meter
To
To
To
enquire/complain enquire/complain enquire/complain
about the quality about the s mell about the was te
Never
66%
74%
82%
78%
79%
72%
77%
86%
88%
90%
L onger than a year ago
13%
10%
9%
8%
7%
10%
8%
6%
4%
4%
In the pas t year
7%
6%
4%
7%
8%
7%
5%
3%
3%
3%
In the pas t 6 months
7%
6%
3%
5%
3%
6%
5%
2%
2%
1%
In the pas t month
7%
4%
2%
2%
3%
6%
5%
3%
3%
3%
3.1.7
Question 4.b
To what extent would you agree with each of the following statements?

I was treated in a professional and courteous manner.

I was immediately directed to the person who could best see to my
needs.

The problem was resolved in a reasonable time.

They followed up with me to find out if the problem had been sorted out.
Do you: Completely agree, agree, disagree, disagree completely or are you
not sure?
Ques tion 4b
T hey followed up with me to
find out if the problem had
been sorted out
T he problem was resolved in
a reasonable time
I was immediately directed to
the person who could best see
to my needs
I was treated in a professional
and courteous manner
0%
5%
10%
15%
20%
25%
30%
I was treated in a
I was immediately directed
T hey followed up with me
T he problem was resolved
professional and courteous to the person who could
to find out if the problem
in a reasonable time
manner
best see to my needs
had been sorted out
Not sure
7%
7%
6%
9%
Disagree completely
5%
8%
6%
18%
Disagree
4%
13%
18%
18%
Agree
25%
18%
15%
5%
C ompletely agree
15%
10%
10%
4%
3.1.8
Question 4.c
What method of contact did you mostly use during the contacts previously
mentioned?

Seeing someone.

Calling the Water Services Hotline.

Calling the City’s Call Centre.

Sending a fax.

Sending a letter.

Sending an e-mail.
Q4c
S ending an E mail
S ending a L etter
S ending a F ax
C alling the C ity’s C all C entre
C alling the W ater S ervices Hotline
S eeing s omeone
0%
2%
S eeing s omeone
Q 4c
6%
4%
6%
8%
10%
C alling the W ater C alling the C ity’s
S ervices Hotline
C all C entre
18%
4%
12%
S ending a F ax
1%
14%
16%
18%
20%
S ending a L etter S ending an E mail
0%
2%
3.1.9
Question 4.d
Have you dealt with anyone from the municipality regarding anything else?
Q4d
Y es
No
3.1.10 Question 5.a
Please indicate the importance of the following services that the Municipal
Water Services would like to supply to you:

Ensures
courteous,
effective
and
efficient
communication
with
customers.

Ensures a sustainable supply of water for future generations.

Minimises the loss of water.

Encourages businesses to use water wisely.

Ensures that the municipality uses water wisely.

Ensures that public adhere to legislation regulating the use / misuse of
water.

Encourages businesses to pay for services.

Extends water services as rapidly as possible to potential customers.

Ensures that the quality of water meets drinking water quality guidelines.

Ensures adequate water pressure during peak supply.

Restores service within 6 hours after an unplanned interruption.

Provide informative, accurate billings based on monthly meter readings.

Ensures that water services are affordable.

Ensures lower costs by maintaining sewers.

Ensures environmentally friendly waste water systems.
Would you say it is very important, important, not important or don’t know?
Ques tion 5
E xtends water s ervices as rapidly as
pos s ible to potential cus tomers
E ncourages bus ines s es to pay for
s ervices
E ns ures that public adhere to
legis lation regulating the us e /
mis us e of water
E ns ures that the municipality us es
water wis ely
E ncourages bus ines s es to us e water
wis ely
Minimis es the los s of water
E ns ures a s us tainable s upply of
water for future generations
E ns ures courteous , effective and
efficient communication with
cus tomers
0%
10%
20%
Very Important
30%
Important
40%
50%
Not Important
60%
D on’t K now
70%
80%
90%
100%
Ques tion 5
E ns ures environmentally friendly
was te water s ys tems
E ns ures lower cos ts by maintaining
s ewers
E ns ures that water s ervices are
affordable
P rovide informative, accurate
billings bas ed on monthly meter
readings
R es tores s ervice within 6 hours
after an unplanned interruption
E ns ures adequate water pres s ure
during peak s upply
E ns ures that the quality of water
meets drinking water quality
guidelines
0%
10%
20%
Very Important
30%
Important
40%
50%
Not Important
60%
D on’t K now
70%
80%
90%
100%
Ques tion 5 - Very Important
E nsures environmentally friendly waste water systems
72%
E nsures lower costs by maintaining sewers
66%
E nsures that water services are affordable
74%
P rovide informative, accurate billings based on monthly meter readings
73%
R estores service within 6 hours after an unplanned interruption
71%
E nsures adequate water pressure during peak supply
67%
E nsures that the quality of water meets drinking water quality guidelines
79%
E xtends water services as rapidly as possible to potential customers
68%
E ncourages businesses to pay for services
72%
E nsures that public adhere to legislation regulating the use / misuse of
water
67%
E nsures that the municipality uses water wisely
72%
E ncourages businesses to use water wisely
71%
Minimises the loss of water
70%
E nsures a sustainable supply of water for future generations
74%
E nsures courteous, effective and efficient communication with
customers
60%
72%
62%
64%
66%
68%
70%
72%
74%
76%
78%
80%
3.1.11 Question 5.b
How satisfied are you that the Municipal Water Services ….

Ensures
courteous,
effective
and
efficient
communication
with
customers?

Ensures a sustainable supply of water for future generations?

Minimises the loss of water?

Encourages businesses to use water wisely?

Ensures that the municipality uses water wisely?

Ensures that public adhere to legislation regulating the use / misuse of
water?

Encourages businesses to pay for services?

Extends water services as rapidly as possible to potential customers?

Ensures that the quality of water meets drinking water quality
guidelines?

Ensures adequate water pressure during peak supply?

Restores service within 6 hours after an unplanned interruption?

Provide informative, accurate billings based on monthly meter readings?

Ensures that water services are affordable?

Ensures lower costs by maintaining sewers?

Ensures environmentally friendly waste water systems?
Would you say you are very satisfied, somewhat satisfied, dissatisfied, very
dissatisfied or not sure?
Ques tion 5b - Very S atis fied & S omewhat S atis fied
26%
E nsures environmentally friendly waste water systems
31%
29%
31%
E nsures lower costs by maintaining sewers
E nsures that water services are affordable
34%
32%
P rovide informative, accurate billings based on monthly meter readings
34%
34%
28%
R estores service within 6 hours after an unplanned interruption
34%
35%
E nsures adequate water pressure during peak supply
E xtends water services as rapidly as possible to potential customers
29%
E ncourages businesses to pay for services
29%
42%
36%
35%
E nsures that public adhere to legislation regulating the use / misuse of
water
30%
31%
E nsures that the municipality uses water wisely
29%
31%
32%
E ncourages businesses to use water wisely
38%
30%
32%
Minimises the loss of water
34%
34%
E nsures a sustainable supply of water for future generations
E nsures courteous, effective and efficient communication with
customers
42%
31%
E nsures that the quality of water meets drinking water quality guidelines
0%
37%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Ques tion 5b - Very Dis atis fied & Dis atis fied
2%
E nsures environmentally friendly waste water systems
9%
1%
E nsures lower costs by maintaining sewers
10%
3%
E nsures that water services are affordable
9%
5%
P rovide informative, accurate billings based on monthly meter readings
9%
6%
R estores service within 6 hours after an unplanned interruption
3%
E nsures adequate water pressure during peak supply
4%
E nsures that the quality of water meets drinking water quality guidelines
12%
5%
6%
2%
E xtends water services as rapidly as possible to potential customers
11%
4%
E ncourages businesses to pay for services
13%
E nsures that public adhere to legislation regulating the use / misuse of
water
4%
E nsures that the municipality uses water wisely
4%
12%
29%
3%
E ncourages businesses to use water wisely
12%
5%
Minimises the loss of water
2%
E nsures a sustainable supply of water for future generations
E nsures courteous, effective and efficient communication with
customers
8%
2%
0%
14%
6%
5%
10%
15%
20%
25%
30%
35%
Ques tion 5 His tory
E ncourages bus ines s es to us e
water wis ely
Minimis es the los s of water
E ns ures a s us tainable s upply of
water for future generations
E ns ures courteous , effective and
efficient communication with
cus tomers
0
10
20
30
40
50
E ns ures courteous , effective and
E ns ures a s us tainable s upply of
efficient communication with
water for future generations
cus tomers
60
70
80
Minimis es the los s of water
E ncourages bus ines s es to us e
water wis ely
2007
70
72
68
70
2006
51
63
59
66
2004
70
73
72
80
2003
70
78
73
83
2002
67
75
73
78
90
Ques tion 5 His tory
E xtends water services as rapidly
as possible to potential customers
E ncourages businesses to pay for
services
E nsures that public adhere to
legislation regulating the use /
misuse of water
E nsures that the municipality uses
water wisely
0
10
20
30
40
50
60
70
E ns ures that the municipality us es
water wis ely
E ns ures that public adhere to
legis lation regulating the us e /
mis us e of water
2007
71
65
71
67
2006
60
55
51
39
2004
72
73
68
70
2003
73
74
72
66
2002
68
71
72
62
80
E ncourages bus ines s es to pay for E xtends water s ervices as rapidly
s ervices
as pos s ible to potential cus tomers
Ques tion 5 His tory
P rovide informative, accurate billings bas ed
on monthly meter readings
R es tores s ervice within 6 hours after an
unplanned interruption
E ns ures adequate water pres s ure during
peak s upply
E ns ures that the quality of water meets
drinking water quality guidelines
0
10
20
E ns ures that the quality of water
meets drinking water quality
guidelines
30
40
50
60
E ns ures adequate water pres s ure
during peak s upply
R es tores s ervice within 6 hours
after an unplanned interruption
70
80
90
P rovide informative, accurate
billings bas ed on monthly meter
readings
2007
78
66
69
71
2006
64
44
48
51
2004
84
61
72
74
2003
85
58
65
73
2002
81
54
65
67
Ques tion 5 His tory
E nsures environmentally friendly
waste water systems
E nsures lower costs by
maintaining sewers
E nsures that water services are
affordable
0
Gap analysis:
10
20
30
40
50
60
70
80
E ns ures that water s ervices are affordable
E ns ures lower cos ts by maintaining s ewers
E ns ures environmentally friendly was te water
s ys tems
2007
72
65
70
2006
57
47
45
2004
83
71
66
2003
83
71
69
2002
78
62
60
90
Q
Q
Q
Q
Q
Q
ue
ue
ue
ue
ue
st
io
n
st
io
n
st
io
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io
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9
8
7
6
5
4
3
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15
14
13
12
11
10
st
io
n
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io
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io
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ue
ue
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Q
Q
Q
Q
Q
Q
Q
Q
Q
40%
Very Important- Very S atis fied
35%
30%
25%
20%
15%
10%
5%
0%
35%
30%
25%
Very Important
20%
Important
15%
Not Important
10%
5%
Not Important
0%
4
Important
2
Very Important
-2
-4
3.1.12 Question 6.a
How satisfied or dissatisfied are you with each of the following?

Taste of the water

Smell of the water

Colour of the water

Texture of the water (hard / soft)

Water pressure when you turn on the tap

Quality of water to drink
Would you say you are very satisfied, somewhat satisfied, dissatisfied, very
dissatisfied or not sure?
100%
90%
80%
70%
60%
Not s ure
Very dis s atis fied
50%
D is s atis fied
S omewhat s atis fied
40%
Very s atis fied
30%
20%
10%
0%
T as te of the
water
S mell of the
water
C olour of the
water
T exture of the
water (hard /
s oft)
W ater pres s ure Q uality of water
when you turn
to drink
on the tap
Q ues tion 6a
100%
90%
80%
70%
60%
50%
40%
30%
Taste of the water
Smell of the water
Colour of the water
20%
10%
0%
2002
S atis fied
2004
2006
2007
2002
2003
0.4
2004
2006
2007
2002
2003
2004
2006
2007
2
3
3
1
1
4
0.3
0.4
1
4
7
7
4
12
8
5
5
2
7
7
7
6
3
8
9
93
93
96
87.4
90
92
95
98
91
90
93
93
97
91
87
Not s ure
D is s atis fied
2003
Q ues tion 6a
100%
90%
80%
70%
60%
50%
40%
30%
Water pressure
Texture of the water
20%
Quality of water
10%
0%
Not s ure
D is s atis fied
S atis fied
2002
2003
2004
2006
2007
2002
2003
3
1
1
3
8
0.2
0.2
2004
2006
2007
2002
2003
2004
2006
2007
4
0.2
1
2
2
6
2
2
3
5
3
5
7
5
7
10
6
7
2
5
5
94
96
96
92
88
95
93
95
93
86
95
92
97
93
89
3.1.13 Question 6.b
Why do you say that you are dissatisfied with the:

Quality of water to drink?

Taste of the water?

Smell of the water?

Colour of the water?

Texture of the water (hard / soft)?

Water pressure when you turn on the tap?
Taste of the
water
Too much calcium
Too much chlorine
Freq
2
9
Smell of the
water
Not right
Smells of chlorine
Tastes bad
9
Smells like salt.
1
Whitish
13
Impurities in the
water
1
Specific smell at
certain periods of
the year
1
Not clear - darkish
1
Impurities in the
water
1
Impurities in the
water
1
Texture of the water
(hard / soft)
Sensitive to the
2
skin
Hard
5
Looks milky
2
Too much chorine
Impurities in the
water
3.1.14 Question 7.a
Freq
1
5
Water pressure when
you turn on the tap
Not enough
12
pressure - water
running too
slowly
Medium
2
Colour of the
water
Not clear enough
Sometimes the
water is brown
Not right
8
Plastic emerged
from tap
Impurities
1
1
1
7
1
1
Poor pressure
8
Colour occasionally
whitish and doesn’t
always taste fresh
Te veel chloor.
Irregular at times
1
Siektes.
Average for flat
1
Poor
1
Impurities in the
water
Skuim nie.
1
1
5
10
Quality of water to drink
Water spits out of
tap
Lots of problems
1
Freq
6
1
How often, if ever, do you buy bottled water to drink?
Every day, every 2 to 3 days, once a week, every 2 to 3 weeks, once a
month, less often than once a month or never? / Do not buy bottled water.
Q7a
Never / Do not buy bottled water
L ess often than once a month
O nce a month
E very 2-3 weeks
O nce a week
E very 2-3 days
E very day
0%
5%
10%
15%
20%
25%
30%
35%
40%
Ques tion 7
90
80
70
60
50
2003
2004
40
2006
2007
30
20
10
0
O nce a week
E very 2-3 weeks
O nce a month
L ess often than once a
month
Never / Do not buy
bottled water
3.1.15 Question 7.b
What is your main reason for buying bottled water? Is it because you …

Prefer the taste of water to cold drink/other beverages?

Believe it is the best thirst quencher?

Believe it is purer/cleaner than tap water?

Want to lose/control weight?

See everyone drinks bottled water these days?

Other? Please state.
Other
Sometimes not near a tap
Need the bottle to use every day
Because it is flavoured
When I feel like it
feel like
No reason
For a change
Health reasons
Traveling
Not trusting water at work area
Convenient
Expensive
To spoil myself
Tap water warm
habit
%
2
2
2
2
3
1
1
4
3
5
3
1
1
1
3.1.16 Question 8
To what extent you agree or disagree with each of the following:

Most people are conscious of conserving water.

It is our duty to report water leaks in the street.

Waste water often pollutes our rivers.

In Cape Town, water costs less than anywhere else in South Africa.

We generally pay too much for water.

We generally pay too much for the sewerage service.

Most people pay for services over and above the free allocations.

It is illegal to discharge rain water into the sewer system.

It is illegal to discharge water from dishes / clothes / bath / shower into
the storm water system.
Ques tion 8
It is illegal to dis charge water from dis hes / clothes / bath /
s hower into the s torm water s ys tem
It is illegal to dis charge rain water into the s ewer s ys tem
Mos t people pay for s ervices over and above the free
allocations
W e generally pay too much for the s ewerage s ervice
W e generally pay too much for water
Not s ure
In C ape T own, water cos ts the s ame, or more, than other
places in S outh Africa
D is agree completely
D is agree
Agree
W e s hould pay for water we us e
C ompletely agree
In C ape T own, water cos ts les s than anywhere els e in
S outh Africa
W as te water often pollutes our rivers
It is our duty to report water leaks in the s treet
Mos t people are cons cious of cons erving water
0%
10% 20% 30% 40% 50% 60% 70% 80% 90%
Q ues tion 8 H is tory
100%
90%
80%
70%
60%
50%
40%
30%
Most people are conscious of
conserving water
20%
It is our duty to report water
leaks in the street
Waste water often pollutes
our rivers
10%
0%
2002
2003
2004
2006
2007
2002
2003
Not s ure
3
4
5
4
14
2
2
2004
2006
2007
2002
2003
2004
2006
2007
2
3
10
4
7
9
11
D is agree
28
25
26
21
37
3
2
3
1
2
7
7
6
1
4
Agree
69
71
69
76
49
95
96
97
97
75
83
89
87
90
85
Q ues tion 8 His tory
100%
90%
In Cape Town, water costs
less than anywhere else in
South Africa
80%
In Cape Town, water costs
the same, or more, than other
places in South Africa
70%
60%
50%
40%
30%
We generally pay too much
for water
20%
10%
0%
2003
2004
2006
2007
2003
2004
2006
2007
2003
2004
2006
2007
Not s ure
66
61
49
75
68
65
52
79
14
14
17
40
D is agree
16
22
25
14
17
15
11
11
36
36
24
27
Agree
18
17
26
12
15
20
32
9
50
50
59
33
Q ues tion 8 His tory
100%
90%
80%
70%
60%
50%
40%
30%
We generally pay too much
for the sewerage
servicewater
20%
Most people pay for services
over and above the free
allocations
It is illegal to discharge rain
water into the sewer system
10%
0%
2004
It is illegal to
discharge water
from dishes into
the storm water
system
2006
2007
2003
2004
2006
2007
2004
2006
2007
2006
2007
S eries 1
0
Not s ure
17
25
41
18
17
14
38
41
23
53
15
47
D is agree
28
18
25
12
14
14
17
24
28
21
35
19
Agree
55
58
34
70
69
72
45
36
49
27
50
35
3.1.17 Question 9
To what extent do you agree or disagree with the following statements
regarding water restrictions?

Most people adhere to water restrictions when they are introduced.

Water restrictions are only introduced if they are really necessary.

All the water restrictions have now been lifted.

Last year’s stringent water restrictions should have stayed in place for
longer.

At the moment, no watering of gardens or lawns is permitted during the
hours of 10h00 and 16h00.
Do you agree completely, agree, disagree, disagree completely or are not
sure?
Ques tion 9
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Mos t people adhere to water
res trictions when they are
introduced
W ater res trictions are only
introduced if they are really
neces s ary
All the water res trictions have now
been lifted
L as t year’s s tringent water
res trictions s hould have s tayed in
place for longer
At the moment, no watering of
gardens or lawns is permitted during
the hours of 10h00 and 16h00
Not s ure
13%
12%
39%
27%
33%
D is agree completely
7%
2%
6%
5%
D is agree
20%
5%
15%
14%
9%
Agree
39%
43%
22%
33%
31%
C ompletely agree
20%
38%
17%
20%
23%
3%
Q ues tion 9 H is tory
100%
80%
60%
40%
Most people adhere to water
restrictions when they are
introduced
20%
0%
2003
2004
Water restrictions are only
introduced if they are really
necessary
ll the water restrictions have
now been lifted
At the moment, no watering of
gardens or lawns is permitted
during the hours of 10h00 and
16h00
2006
2007
2003
2004
2006
2007
2003
2004
2006
2007
2003
2004
2006
2007
Not s ure
6
6
4
13
4
4
3
12
33
38
23
27
34
33
20
34
D is agree
26
26
16
28
6
3
7
7
13
27
36
21
29
15
7
12
Agree
68
68
78
60
90
93
90
82
52
35
41
40
37
52
73
55
3.1.18 Question 10.a
Have you heard of the City’s National Water Week initiative?
Yes or no?
Have you heard of the C ity’s National Water Week initiative?
Y es
No
3.1.19 Question 10.b
Where did you hear about the City’s National Water week initiative?
On the radio, in the news papers, on the television or other?
R adio
News
P apers
T elevision
O ther
3.1.20 Question 10.c
Did you, or any member of your family take part in any of the National Water Week
Initiative activities?
Yes, no, don’t know?
Ques tion 10 His tory
Did you, or any member of your
family take part in any of the
National W ater W eek Initiative
activities?
2007
2006
2004
Have you heard of the C ity’s
National W ater W eek initiative?
0
5
10
15
20
25
30
35
40
3.1.21 Question 11.a
Thinking back over the past year, have you/your household changed your
behaviour, specifically to conserve water, or not?
T hinking bac k over the pas t year, have you/your hous ehold
c hang ed your behaviour, s pec ific ally to c ons erve water, or
not?
Y es
No
Ques tion 11a His tory
100%
90%
80%
70%
60%
50%
No
Y es
40%
30%
20%
10%
0%
2003
2004
2006
2007
3.1.22 Question 11.b
What was your main reason for changing your behaviour to conserve water?

Information provided on water conservation.

Had to use less, because the price of services increased.

Had to adhere to the water restrictions.

Other.
Ques tion 11b His tory
70
60
50
40
2004
2006
30
2007
20
10
0
Information provided on water cons ervation
Had to us e les s , becaus e the price of
s ervices increas ed
Had to adhere to the water res trictions
3.1.23 Question 11.c
In what way have you / your household changed your behaviour specifically to
conserve water over the past year?

Installed a borehole on the property.

Making use of water from a river.

Re-using water from the bath / shower.

Planted indigenous plants / water saving plants.

Removed some of our lawn / grass.

Changed the type of lawn / grass.

Paved certain areas on the property.

Gravelled certain areas on the property.

Installed an irrigation system to water the garden.

Installed a controlled irrigation system to water the garden.

Installed drip irrigation.

Installed water efficient fittings on the taps / shower.

Installed a water saving device in the toilet (such as a hippo bag).

Other.
Ques tion 11c
Ins talled a water s aving device in the toilet (s uch as a hippo bag)
Ins talled water efficient fittings on the taps / s hower
Ins talled drip irrigation
Ins talled a controlled irrigation s ys tem to water the garden
Ins talled an irrigation s ys tem to water the garden
G ravelled certain areas on the property
P aved certain areas on the property
C hanged the type of lawn / gras s
R emoved s ome of our lawn / gras s
P lanted indigenous plants / water s aving plants
R e-us ing water from the bath/s hower
Making us e of water from a river
Ins talled a borehole on the property
0%
5%
10%
15%
20%
25%
3.1.24 Question 11.d
Have you heard of a water efficient fitting before?
Yes or no?
3.1.25 Question 11.e
Have you installed any water efficient fittings on taps or showers on your
property?
Yes or no?
3.1.26 Question 11.f
Are you planning on installing water efficient fittings?
Yes or no?
3.1.27 Question 11.g
When do you plan to installing water efficient fittings?

Within the next 6 months

Sometime in the future, not sure when

Other
3.1.28 Question 11.h
Why are you not planning to install water efficient fittings?

Financial

Time constraints

Practicality

Other
3.1.29 Question 12
Which of the following do you use to water the garden?

Municipal water from an outside tap in the yard

Bore hole / well point

Water from the river

Water from the bath / shower

Other (State)
Ques tion 12
W ater from the bath / s hower
2007
2006
B ore hole / well point
2004
2003
2002
Municipal water from an outs ide
tap in the yard
0
10
20
30
40
50
60
70
80
90
3.1.30 Question 13
What is the water from the borehole mainly used for?

To water the garden

As drinking water

To wash the car

Personal Hygiene

Other
3.1.31 Question 14
What do you usually do with your washing water (dishes / clothes / bath /
shower), after use?

Dishes: Nothing – it runs though the system, use it in the garden, other.

Clothes: Nothing – it runs though the system, use it in the garden, other.

Bath: Nothing – it runs though the system, use it in the garden, other.

Shower: Nothing – it runs though the system, use it in the garden, other.
Ques tion 14
S hower
B ath
Us e it in the garden
Nothing – it runs though the
s ys tem
C lothes
Dis hes
0%
10%
20%
30%
Other
Dishes
40%
50%
Clothes
60%
70%
80%
Bath
Dog's washing
90%
100%
Shower
3.1.32 Question 15.a
Do you regularly receive a water / sewer account?
Yes or no?
Do you reg ularly rec eive a water / s ewer ac c ount?
17%
Y es
No
84%
3.1.33 Question 15.b – 15.d
15.b
15.c
15.d
Do you feel the water / sewer account is:

Very easy to understand.

Not so easy to understand.

Almost impossible to understand.
And, in your opinion, is the water / sewer account…

Accurate – every time.

Accurate – almost always, but not every time.

Not accurate at all.
Do you ever calculate the amounts to check or verify the account?

Always calculate the amounts.

Sometimes calculate the amounts.

Never calculate the amounts.
Ques tion 15 b - d
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Q 15b
Q 15c
Q 15d
Almos t impos s ible to unders tand
25%
31%
72%
Not s o eas y to unders tand
23%
53%
33%
Very eas y to unders tand
72%
36%
15%
3.1.34 Question 15.e
Do you monitor your water usage in kl. per month?
Yes or no?
3.1.35 Question 16.a
Do you think the regulation of water services is important?
Yes, no or don’t know?
3.1.36 Question 16.b
Why do you think the regulation of water services is important?
Q16b
So that water is not wasted
Conserve water
Ensure clean water
There is still a water shortage
There is a water shortage and there has been many warnings sent
There is a need for water
Future use
Water necessary to sustain life
Water is important
They don't always check water readings properly
Regulating water is important
Need to start saving water
Water is important and should be paid for if used
Need to know who uses water too much and unnecessisarily
To make us responsible.
Else we would run out of water
Advantage lowers the water monthly bill
So that everyone can enjoy an equal share of water
7%
13%
2%
10%
0%
5%
7%
3%
8%
0%
9%
21%
4%
3%
2%
4%
0%
0%
Because then they can see how much water has been used and
problems can be prevented when water restrictions are in place
0%
n = 249
3.1.37 Question 16.c
If you were invited by council to participate in the monitoring / regulation of
services, would you?
Yes, no or don’t know?
3.1.38 Question 16.d
If you were invited by council to participate in the monitoring / regulation of
services, would you? . If no, why not?
Q16d
Financial reasons
Time
Don't want to do it
Don't have knowledge of it
Too old
They make promises to the community and talk a lot of rubbish
Don’t want to be intrusive in peoples lives
Hidden agenda
1%
67%
18%
5%
6%
1%
2%
1%
The hierarchy at the water dept wont engage you personally on the
efforts displayed in this regard
1%
n = 148
3.1.39 Question 16.e
Would you be interested in getting involved with the council regarding the
monitoring / regulation of services?
Yes, no or don’t know?
3.1.40 Question 16.f
How would you be involved with the council regarding the monitoring / regulation
of services?

By receiving information.

Through consultations.

Through representation.

Through involvement in decision making.
Ques tion 16f
16%
14%
12%
10%
8%
6%
4%
2%
0%
B y receiving information
T hrough cons ultations
T hrough repres entation
T hrough involvement in decis ion
making
3.1.41 Question 16.g
Which of the following areas would you be interested in participating in?

Through IDP consultations

Tariff setting processes

Forming an oversight committee that engages regularly with the city

Providing feedback on the WSDP process

Getting involved in a conservation committee
3.1.42 Question 16.h
What do you see as the current constraint of getting involved in the regulation /
monitoring of services?
Q16h
Time
We are never included in these things.
Time but lack of knowledge about type of involvement
Too few people are interested
Not sure
Do not know the neighbours
No transparency from the municipality.
Age
No constraints
Does not get paid
Municipality’s responsibility
Water is abundant
Apathy.
There is a shortage of water there should be water restrictions
They do not repair faults the first time
No suggestions
Communication between the consumer and the municipality
A person cannot trust that they will get it right the first time
People do not understand water and the ecology behind it
For saving water
To little manpower
To see that water is using not unnecessarily and that people will know the
importance of water in our land South Africa
To see that everybody does what they are supposed to do
In order to be able to water the garden properly
No invitation
Fined when water restrictions over stepped
People are not honest about how much water they use
People are not conscientious made aware of water situation
Good groundwork
Omdat die besluit in elkgeval deur die munisipaliteit geneem word.
Net vir 'n eksklusiewe groepie.
Worried that city won't adhere to their findings anyway.
Beheerliggaan is beter in die opsig.
n = 222
59%
9%
5%
4%
3%
3%
3%
2%
1%
1%
1%
1%
1%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
3.1.43 Question 17
How satisfied are you with the overall performance of the City of Cape Town in
providing water and sanitation services to residents?
Would you say you are very satisfied, dissatisfied, not sure, somewhat satisfied
and very dissatisfied?
Ques tion 1a and 17 c omparis on
60
50
40
30
Q 1a
Q 17
20
10
0
S atis fied
S omewhat s atis fied
D is s atis fies
Very dis s atis fied
Not s ure