Avocent® Professional Services
Avocent delivers
a comprehensive
range of postsales services to
support your IT
environment.
What are the
challenges?
Avocent® Professional Services
Emerson Network Power’s Avocent® Professional Services, performs on-site analysis for
data centers and facility organizations for the purpose of identifying and mapping the path
to a successful data center infrastructure management (DCIM) engagement.
The team provides a complete range of services including project management, consulting,
systems integration and data center management. Its success is based on both the
experience of the team and the number of customers assisted in getting their data centers
up and running quickly.
The Avocent Professional Services team performs the necessary tasks that are required for
ensuring that the implementation of hardware installation and software deployment are
completed in a timely and professional manner. Deployment of these services can occur
on-site as well as remotely.
Services We Provide
•Installation, implementation, validation, assurance and rollout of direct services to
customers
•Product and end-user training
• Time to install
•Guidance and advice on the appropriate best practices involved in managing the data center
• Training on-site
personnel
•Delivery of exceptional, quality work
• Incomplete
implementations
• Set-up errors
Benefits
•Reduce the time of
getting your data
center fully operational
•Eliminate the need to
train internal resources
•Increase the
likelihood that you
will have a successful
implementation
•Eliminate the need
to divert resources
away from their daily
responsibilities
•Assistance meeting financial targets
Avocent® Professional Services
Capabilities
•Software Installation –
Experts in getting the customer
up and running in a quick and
efficient manner
•Software Upgrades – New
releases implemented with no
need for customer involvement
•Hot Fixes – Updates to the
system without jeopardizing
integrity
•Training – On-site training
to get the most out of the
application while at the
customer’s location
•Configuration and
Customizations – Ability to
tweak the project during install
•Reporting – Assisting with the
setup of custom reports
TRAIN
DEPLOY
•O
n-site installation
•R
emote configuration
•C
oncurrent training
O PT
I O NS
-
Site
survey
- In
tegratio
n
- Up
grade / migration
-M
oves, ad
es
ds & chang
• On
-site anywhere
• On
line anytime
OPTIO
NS
- Pr e
-scheduled on-site
- Pr e
-scheduled online
- Cu
stomizable
- Bes
t practice webinars
SUPPORT
•H
ardware support
• So
ftware support
•O
n-demand support
OPTIO
NS
- TAC
Assist
- Quic
k TAC
- Rem
ote TAM
- On-s
ite TAM
AV
S
O CE
E
C
I
V
NT PROF
ESSIONAL SER
•Integrations – The integration
of customers’ other
applications
•Change – Assisting in the
adding, deleting and moving of
data center assets
Our Customers
• Aramice Group
• Bay Area Internet Solutions
• BayCare Health System
• Capgemini
• Data Domain
• Langan Engineering and
Environmental Services
• Microsoft Technology Center,
Munich
• Microsoft Technology Center,
Paris
• Norton Healthcare
• University of Phoenix
Emerson Network Power
EmersonNetworkPower.com
Emerson, Emerson Network Power and the Emerson Network Power logo are service marks and trademarks
of Emerson Electric Co. Avocent is a registered trademark of Avocent Corporation. All third party marks are
the property of their respective owners. ©2013 Emerson Electric Co. All rights reserved.
0313-APS-DS-EN