Proactive Monitoring Case Study
Using trend analysis and proactive support to reduce unscheduled maintenance costs
© Siemens AG 2015. All rights reserved.
Remote Diagnostic Services explained
data collection, processing and analysis
Customer
1
Siemens
Data collection at site
2
Data transfer (cRSP)
3
Central data storage / admin
Siemens
STA-RMS
servers
INTERNET
Customer
intranet
HMI
interaction
Customer
firewall
Siemens
firewall
7
Real time
troubleshooting
6
Proactive notifications
cRSP
servers
Streaming
data
4
Automated data
processing
Agents, dashboard
Diagnosis / Prognosis supplied via reports
5
Final data analysis
Siemens expert
© Siemens AG 2015. All rights reserved.
Remote Diagnostic Services benefits
Proactive and reactive customer support
The benefits of RDS include:
Customer
• Assigned Siemens remote diagnostic engineer
Siemens
Proactive support
• High-level data security
Event based
Notifications & reports
• Daily monitoring & regular reporting by OEM
• Increase of reliability & availability through
proactive support
Regular machine
data exchange
• Advanced remote troubleshooting in case of an
event through history data of rotating equipment
?
Customer reaction
Failure
• Condition based maintenance
recommendations
Faster
troubleshooting
& online support
Reactive support
© Siemens AG 2015. All rights reserved.
Applied OEM
diagnostics
Remote Diagnostic Services increasing reliability
Optimization by avoiding trips & forced outages
• Advanced pattern recognition and
deviation of normal behavior techniques
supports detection at an early state
• Reduction of manpower deployment and
overhaul costs through proactive support
• Shifting unplanned outages into planned
maintenance activities & reducing forced
outages
RDS
Reliability or Performance of Equipment
• Early warning in case of critical changes
in health status of rotating equipment for
possible trip avoidance
P
24h-72h
DEGRADATION
MODES
(efficiency & power)
FAST DYNAMICS
MODES
Proactive
notifications
tP
P = Potential Failure
© Siemens AG 2015. All rights reserved.
Control
system
of customer
equipment
Trip
F
Time
F = Functional Failure
12h-24h
tF
Remote Diagnostic Services support
Customer case study
Remote diagnostics support
provided:
• Assigned Remote Diagnostic
Engineer
• 53 support cases
• 15 notifications via Customer
Support Manager to customer
Customer installation
Key support issues
A desert location in the Middle
East with x5 SGT-300 turbines
used for power generation.
•
•
•
•
•
© Siemens AG 2015. All rights reserved.
Fuel quality and combustion
Filtration and ventilation
Variable guide vanes
Gearbox and bearing vibration
Lube oil temperatures and
pressures
• 17 Quarterly reports
• Originally had RDS contract
only on 3 units
• Have signed LTP contract for 5
units as a result of their support
We are happy to answer your questions!
© Siemens AG 2015. All rights reserved.