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Global resources with local expertise
In today’s power generation industry, it is critical for power plant owners around the globe to maximize unit: safety reliability profitability.
That’s precisely why Siemens Energy is committed to providing quality services designed to meet your critical needs.
Our extensive global network of strategically located factories and service centers, coupled with our organization of highly skilled field service engineers and technicians offer invaluable expertise and comprehensive resources where and when you need them.
As part of our continuing commitment to customers, Siemens is continuously investing in and improving processes intended to help you maximize your operating plant competitiveness.
Our People make the difference with their extensive knowledge and 24/7 support from a global network of engineers.
Safety, it’s a mindset. You will see this in action as we utilize industry-leading Human
Performance techniques and specially-designed tooling.
Quality workmanship is a result of our focus on operational excellence. We strive to provide you peace of mind that the job will be done right.
We understand Schedule adherence is important to you. That is why we offer up front Total Maintenance Service (TMS) planning and a rapid response network of resources, tooling and parts.
Our Performance-minded approach provides you scope, budget, planning and implementation support through our local District Service
Offices.
Saf ety
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Advantages of using Siemens field service include:
Outage support with a team of engineers dedicated to and trained in human performance techniques and safety leadership, that pride themselves in having an impressive safety record for field service and shop activity.
A thoroughly trained support team with the mission to provide the fastest, most efficient response time in the business
Access to the extensive global network of Siemens service and design engineering expertise
Comprehensive outage contingency planning and project management utilizing the Total Maintenance Service
(TMS) process
State-of-the-art tooling technology and equipment for specialized service requirements
A limited warranty to give you peace of mind.
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Commitment to safety: Siemens drives a company-wide safety culture with training on human performance techniques to educate all employees. By use of peer checks, take-five cards, three-way communication and other techniques, our commitment to safety is both an individual and shared responsibility.
Commitment to quality: Siemens has a dedicated quality organization that utilizes the Corrective Action Preventative Action
(CAPA) system for continuous improvement for relevant non-conformance costs.
This increases the probability of achieving customer project objectives such as safety, quality, schedule and budget.
Field Service University: Siemens requires classroom and hands-on training for all field service employees on full-scale original equipment manufacturer (OEM) engines at Siemens training facilities to ensure the most qualified field project managers, field engineers and technicians are available to maintain and repair your machine. With Field Service University training locations in Pennsylvania, Texas and North Carolina, we are continuously improving our field service capabilities, and ensuring properly trained personnel are at your site for reduced risk.
PM@FS program: In addition to our technical training programs, Siemens
Region North America has a rigorous
Field Project Manager (FPM) training, development, certification and progression program called Project Management @
Field Service (PM@FS).
This program takes the best practices from our global PM@Siemens program and from the PMI (Project Management
Institute) Body of Knowledge and combines them into a practical, real-world outage planning and implementation training curriculum.
This program ensures the competence and professionalism of our FPMs so that you can have confidence in the ability and experience of any certified FPM to successfully plan and implement your projects.
District service offices: Siemens has 21 district service offices in the United States.
This regionalized organization is structured to improve response time and communication to both planned and emergent events. Each district service manager is supported by the centralized organization including engineering and all other criticalto-success functions and facilities within
Siemens.
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Customer extranet portal: Customers have access to unit-specific information such as operation/outage reports, serial part history/pedigree, technical documents/presentations, parts catalog, product offerings, user group information, and key Siemens personnel contacts. This allows customers to electronically obtain critical unit-specific information during both unit operation and outages.
Help-desk support 24/7: Our onsite field service engineers have 24/7 access to engineering resources with a maximum response time of four hours.
In addition, the 24/7 help desk employs a lessons-learned database. This allows site engineers to resolve technical issues on a timely basis, and is not limited to outages.
These engineers help support increased unit availability.
Rapid response parts management:
Siemens’ FAST Warehouse in Orlando,
Florida, stocks over 19,000 parts to meet your needs. Siemens’ parts business leaders are co-located in the district service offices for superior customer support.
Rapid response tool kits: Prepackaged tooling and office kits are strategically located throughout the U.S. for quick dispatch during a planned or unplanned outage. These kits minimize non- productive down time and outage duration, while ensuring safety and quality.
Performance tooling: Siemens offers thousands of standard and specialty tools geared toward specific tasks. These tools increase efficiency, decrease outage time, reduce non-conformance costs (NCCs), and help ensure safe working methods.
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Consumable parts kits: These consignment kits consist of consumable parts required during combustor, hot gas path, or major inspections that are delivered to site. The kits are consistent with Siemens engine-specific bill of material for each outage type. This reduces minor parts planning, ordering and processing, inventory costs, and enhances the predictability of the outage schedule with “just in time” delivery of many needed consumable parts.
Turbine services: We offer specialty field machining and weld repairs using customized state-of-the-art equipment and procedures that are continuously updated through internal research and development programs. These repair services help save on costly replacements or upgrades of existing equipment while providing safety quality and schedule adherence.
Overhaul services: Siemens can overhaul your large rotating equipment or specific components, such as blade rings and rotors at our
FSP facility. The facility is strategically located near the Houston ship channel, features heavy haul truck access directly into the shop, a
15,000-square-foot shop area with elevated roof structure and a 130-ton capacity crane with a 50-foot hook clearance. All services are performed utilizing our highly skilled and welltrained field personnel.
Relocation services: With service offices located around the world and supported by regionally based personnel, we are able to offer our expertise in relocating your gas turbine to just about anywhere in the world.
We offer this service for select gas turbine frames, including those manufactured by
Siemens, Westinghouse and other OEMs. Our specialists will disassemble your turbine, pack it, arrange for shipping, re-install it at your new location and get it operating again – all within a specified timeframe.
Non-destructive examination (NDE):
Field inspection specialists are trained with advanced NDE tools that allow them to perform industry-leading turbine and generator inspections with special attention to critical areas only the OEM can provide. Using this information, we can disposition results more accurately allowing you better decision-making ability regarding your service options.
In addition to our basic NDE services, we also offer advanced services such as phased-array ultrasonic testing and thermal imaging crack detection.
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Balancing: This includes vibration data acquisition and analysis on steam turbine, gas turbine, generators, exciters and other auxiliary equipment. Maintaining acceptable vibration levels will prolong the life of the equipment and provide better operational reliability. If the diagnosis is imbalanced, then field balancing can be performed to reduce vibration to acceptable levels. If the diagnosis is determined to be other than an unbalanced condition, a recommended course of action will be provided based upon fleet history, database records and design information.
Gas turbine tuning/operation: Siemens provides services to optimize the combustion process to achieve low emissions, efficiency, starting reliability and reliable operation. The position of the inlet guide vanes and combustors bypass valve positioning where applicable. Adjustment of performance enhancing equipment (fogging system, wet compression, water and steam injection, etc.), and troubleshooting of operational problems are performed.
Foreign material exclusion program:
Siemens adheres to a strict Foreign Material Exclusion (FME) program that utilizes a check-in/check-out logbook method or a computerized scanning approach for designated areas to eliminate the risk of foreign materials that could be left in a machine.
Siemens Power Diagnostics ™ : This support solution is designed to maintain high plant reliability through detection of many operating anomalies before they would normally be observed by plant personnel. Multiple data acquisition tools are used to obtain daily operational data from our customers’ plants. Our remote service centers feature expert knowledge for more than 400 gas turbine, steam turbine, and generator installations as well as other power plant components all over the world.
Gas turbine post outage commission-
ing/startup: A qualified Siemens engineer performs a system check after disassembly and reassembly of turbine parts and field instrumentation pretests of individual systems prior to the combustion turbine start.
Performance verification upon completion of modernizations/upgrades and maintenance outages is carried out.
In addition, performance testing of fuel changeovers in different operational modes is also completed. Lastly, fact-finding, according to a predefined checklist, for combustor, hot gas path, minor and major inspections, is reviewed and completed.
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Outage customization: Siemens offers combustion inspections, hot gas path inspections as well as major and minor inspections. As the
OEM, Siemens can ensure your engine is disassembled and reassembled to the proper design specifications. Siemens can also customize any outage scope to meet your needs.
Lean outage planning: Siemens offers lean outage planning at your plant or the Siemens’
Field Service Products (FSP) facility in Houston.
We bring together your maintenance team and
Siemens field personnel a few months prior to the start of your outage. This collaborative effort allows you to convey expectations in order to properly plan and provide your desired services while optimizing resources and schedule.
Total Maintenance Service (TMS):
Our 24-month outage planning process is a four-step approach designed to facilitate communication of objectives and requirements.
TMS planning enables a win-win partnership with Siemens and our customers. It offers an increased awareness of service bulletins, modifications and upgrades, and enhanced outage planning and execution. An integrated outage planning and reporting tool optimizes all elements required in an outage from a global data source, giving us the latest information on specific turbine and generator frames for optimal planning and implementation.
This helps ensure that Siemens will meet safety, quality, cost and schedule objectives.
4-Phase Total Maintenance Service (TMS)
Process Outage Planning for Success!
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Lessons Learned 1 Scope
Development
Outage
3
Readiness
Review
Siemens
Platform and
Customer
Outage Team
2
Customer Evaluation and Purchase Order
Outage
Planning
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Trademarks mentioned in this document are the property of Siemens AG, its affiliates, or their respective owners.
Subject to change without prior notice.
The information in this document contains general descriptions of the technical options available, which may not apply in all cases. The required technical options should therefore be specified in the contract.
Published by and copyright © 2013:
Siemens AG
Energy Sector
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