UniversityofDelaware
ConferenceServices
SummerDeskAttendantJobDescription
DeskAttendantsareimportantemployeesoftheOfficeofResidenceLife&Housingandareexpectedto
worktofurtherthegoalsandobjectiveoftheOfficeofResidenceLife&Housing.Deskattendantsare
anintegralpartoftheChristianaCommonsandLairdCampuscommunityandareexpectedtostriveto
createapositiveresidentialexperienceforall.
OverviewofthePosition:
DeskAttendantsworkaspartoftheChristianaCommonsDeskteamandaredirectlysupervisedby
ChristianaCommonsServiceCoordinatorandtheAreaCoordinator.InaccordancewiththeConditions
ofEmployment,DeskAttendantsshalldemonstratepositivepersonal,academic,andjob-related
behaviorsatalltimes,bothonandoffcampus.DeskAttendantsprovideexcellentcustomerserviceto
summerhousingguestandareresponsibleforallkeysandcardsofallcheck-insandcheck-outsfor
conferencegroups.
DeskAttendantsareexpectedto:
• Createandupholdanoutstandingcustomerserviceethicwithallinteractions
• Workpositivelyandcollaborativelywithcustomers,students,ResidenceLife&Housingpersonnel,
andotherUniversityofDelawarestaff.
• Maintainaprofessionalpersonainbothactionsandappearanceinaccordancewithsupervisor
expectations
• BefullyversedwithallpoliciesandprotocolsrelatedtotheChristinaDeskoperation.
• HaveaworkingknowledgeofOfficeofResidenceLife&Housingreportingprotocols,StarRez
procedures,andbasicFERPAregulations.
• Beversedingeneralcampusresourcesnecessarytorefercustomerstoappropriatecontactsona
widerangeoftopics
• CreateanenvironmentintheChristianaCommonsthatiswelcomingandpromotesstudentand
customerengagement
SpecificJobResponsibilities:
CustomerService:
• ProvidesuperiorcustomerservicetoUniversitystudents,staff,guests,andvisitorswithinthe
ChristianaCommons
• Beaninformationsourcetoresidentsandvisitorsbothin-personandoverthephone
• Distribute,collect,andmonitortheconditionoffreecheck-outandrentalequipment
• Maintainaneatandvisuallyattractiveworkspace
• AppropriatelyaddressandreportviolationsofResidenceHallRegulationsandCodeofConduct
withintheChristianaCommons
• Appropriatelyreportanyfacility-relatedconcernsforemergencyorroutinerepairs
• MaintainahighlevelofconfidentialityregardinganyinformationaccessiblethroughtheDesk
Attendantposition.
2016
UniversityofDelaware
ConferenceServices
KeyandFobManagement:
• CloselyadheretoallroomkeyandaccessFOBdistributionprotocolsandsecuritysafeguards.
• LogallroomkeyandFOBactionswith100%accuracyduringyourshift
• Maintainup-to-dateknowledgeofallkeyandFOBactionswithintheStarRezsystem
Mail/Packagedelivery:
• Secure,sort,distribute,andforwardallU.S.mailandpackagesfromdeliverycompanies
• Enterdatainthepackagedistributioncomputersystem
• Signoutpackagesfollowingallestablishedprotocols
• Maintainneat,clean,andorganizedmailandpackagerooms
AdministrativeDuties:
• Maintainaccuraterecordsofallitemsdistributedandcollectedduringyourshift
• ManagespacereservationsfortheChristianaCommons
• Performotherposition-relateddutiesasassignedbyResidenceLife&Housingprofessionallevel
staff
Training/TimeCommitment:
• Assistwithcheck-inand/orcheck-outoflargegroups,inadditiontoworkingregularlyassignedshift
• Attendmonthlystaffmeetings
• Attendrequiredtrainingsessions
• Workaminimumof10hoursperweekandamaximumof28hoursperweek
• Committoworkingthefullsummer
HiringQualifications:
• Demonstratedinterestincontributingtotheresidentialcommunity
• Excellentcustomerserviceandcommunicationskills
• Accuracyinrecordkeepingandattentiontodetail
• Generalknowledgeofcampusresource,ResidenceLife&Housingpriorities,andabilityto
appropriatelyreferstudents
• Demonstratedproblemsolvingskills
Compensation:
$8.25anhour
On-campushousingandparkingisavailableforafee.Auniformshirtisprovidedandmustbewornfor
allcheck-insandcheck-outs.
PositionAppointment:
Thisisasummerappointment.Thehiringprocessforsummerwillbeconductedinthespring.
2016