MAYOR’S LISTENING
CAMPAIGN
SECTION 2
1
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
2
50
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
56.1
60
40
% 30
20
1.5
2.6
4.1
10
0
t
no
ars
/
igh
le
ab
o rd
aff
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
SOLID WASTE
Most of the responses within this category related to a need for general improvement in the
cleanliness of residents’ surrounding public spaces and streets and the need to control
littering. Problems relating to sewerage and sanitation were also mentioned.
%
50
45
40
35
30
25
20
15
10
5
0
46.8
Issues by Service Area
Solid Waste
(Number of Comments = 577 )
15.3
9.5
5.7
4.2
4
4
4
3.8
1.6
1.2
se
efu
nR
rde
Ga
ve
pro ters
s
Im
Po
iti/
ble
aff
Gr t visi
o
ng
ff n ycli
Sta Rec n
for visio
ed
o
Ne e pr
rag
s
we
Bin
Se
w
n
Ne
ly ectio
pp
l
Su Col
ish
bb ping
Ru
s
um
l D blem
ga
o
Ille e Pr
rag
s
we
ea
Se
Ar
lic
ing
ter f Pub
Lit
o
ing
an
Cle
3
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
COMMUNITY FACILITIES
The provision and maintenance of sports and recreational facilities emerged as key
concerns.
4
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
SOCIAL DEVELOPMENT
30
25
20
% 15
Issues by Service Area
SOCIAL FACILITIES
(Number of Comments = 758)
26.4
19.5
14.8
10
12.7
6.5
5
4.2
3.7
3
2.8
2.6
0
2.4
1.1
0.4
o ls
po
ng
mi
wi m
s
ts
tie
cili
ya s
fet
n
f fa
Sa rde g o
a
n
i
c g aff ields
bli
f
/st
Pu gmt port
fs
rM
tte nt o
e
Be
m
ve
pro ts
es
Im oile l rat
c T ria
b li
bu
Pu rds/ s
a
rie ks
ey
av
bra ar
Gr of li layp
fp
ep
ke e o
Up nanc
e
ls
int
oo
Ma g p
n
mi
im
rs
Sw ks
nte
Ce
ar
yp vic
P l a d Ci
an
es es
lls
ari liti
Ha Libr faci
r
ide /Rec
ov
Pr ields
sf
ort
Sp
The highest number of responses related to general welfare issues mainly relating
adverse personal circumstances relating to poverty or income inadequacy which was
reflected in the need for improved welfare grants. The high responses relating to youth
development reflects broader concerns around youth unemployment and involvement in
crime.
5
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
Issues by Service Area
Social Development
(Number of Comments = 1023)
23.3
%
8.4
9.6
tes
pu
dis
ity
un
mm
co on
lve uti
so ostit ers
n
Re
r
g
p
i
ol fore aged
ntr
f
t
Co n o ins
o
a
cti n ag
n
ote
Pr natio ildre
h
mi
cri et c
Dis l stre
o
ntr m
s
Co ble ilitie
pro fac
ug are/ es
Dr
c
i
t
y
i
/da /facil le
ild
p
Ch care peo
ge reet
t
da
Ol for s nt
er
me
elt elop
Sh
v
de
es
uth
Yo Issu
re
lfa
We
50
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
56.1
60
48.7
40
1.5
2.6
4.1
10
1
0.2
0.3
0.4
1.8
2.2
4.1
50
45
40
35
30
25
20
15
10
5
0
HEALTH
6
% 30
20
0
t
no
ars
/
igh
le
ab
o rd
aff
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
%
35
30
25
20
15
10
5
0
Issues by Service Area
HEALTH
(Number of Comments = 503)
30.4
26.6
13
13.5
9
5.4
2.2
ic
lin
tc
ga
lon
ics
ls
oo
lin
c
ita
it t
to
sp
Wa
ho
lity
ay
ibi
/d
ss
ls
ce
ita
Ac
sp
t
ho
en
ide
atm
ov
/tre
Pr
e
r
ca
s.
ds
/Ai
reg
HIV
lth
s
a
ce
he
rvi
ce
se
for
of
En
ls
e
lev
s
ve
nic
pro
cli
Im
re
mo
ide
ov
Pr
Most of the comments related to health referred to the need for clinics or improving the
accessibility of clinics. Also issues of service levels (including customer care, stocking of
medicines, waiting time.) A significant number of comments referred to the need to
focus on the treatment and care of AIDS sufferers. Comments also related to the need
for better enforcement of health regulations reflecting concerns with the level of
environmental health.
7
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
ENVIRONMENT
Most of the comments related to the need to improve the physical appearance of areas
through the greening of neighbourhoods. The high responses relating to the
maintenance of open spaces referred to the desire residential areas to be well kept.
A significant number of comments focused on the need for cleaner and safer beaches
and the need for greater safety in and around canals and dams through the fencing of
these areas.
8
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
ROADS, PAVEMENTS AND STORMWATER
%
40 38.3
Issues by Service Area
35
30
ENVIRONMENT
24.1
25
(Number of Comments = 162)
20
15
11.1 9.3
10
5.6
3.7 3.1
5
2.5 1.9 0.6
0
s
ion s
tat rea
rs la
we tia
po en
ar sid
cle re
nu om
of k fr
ers toc
ed
ng es
rov
Da liv
mp
ve
si s
mo
Re al
tem ng
ys ldi
t
as r s bui
Co wate ical
r
d
an sto
Inl re Hi
s
sto n
Re llutio s/dam ty
po al fe
a
n
Air g ca ing/s ush
b
in n
nc lea ing
Fe es c lear oods
h
/c h
ac es or
Be pac ighb
s e
en f n
Op ing o
n
ee
Gr
The majority of comments in this service area related to the need for road maintenance. A
significant number focused on the need to clear drains given people’s concerns with
regard to flooding.
9
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
35
33.5
Issues by Service Area
Roads / Pavements / Stormwater
(Number of Comments = 328)
30
25
%
18.9
20
15
12.8
11
10
7.6
7
5
5.5
1.8
0
1.5
0.3
ls
na
Ca
ain
int
Ma oads
r
oll
ti-t
An
s
me
s
na
ign
ad
ds
Ro
roa
ve
ed
pro
arr
Im
et
ob
ts
st
en
ad
em
Ro
v
pa
ain
ds
a
int
f ro
Ma
o
nts
on
me
isi
ve
a
ov
p
Pr
of
ing
on
od
isi
/flo
ov
ins
Pr
dra
ed nce
ck
a
Blo nten
i
Ma
ad
Ro
ECONOMIC DEVELOPMENT
The majority of comments with regard to the need for efforts to focus specifically on
poverty reduction through job creation. This high percentage of responses reflects the
high number of people excluded from the benefits of economic growth resulting in high
levels of unemployment and its concomitant problems. Related to this there were a
10
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
high number of comments relating to the need for council to provide
financial/technical/physical support to community-based enterprises in order to
generate income and increase employment within local areas.
TRANSPORT
%
70 64.5
60
50
40
30
20
10
0
Issues by Service Area
ECONOMIC DEVELOPMENT
(Number of Comments = 1280)
17
7.8
4.1
3.1
1.2
0.9
0.7
0.7
0.2
ts
en
lim
ts omp
oo
sh s / c
ilm er
e f rad cy
s r al t oli
ern form ent P
nc
Co of in urem
c
ol
ntr Pro
Co tive
s
a ion ader
tr
firm at
Af e infl mal
c
or
es
du inf
m
Re t of uris ness
or al to usi
pp
b
Su e loc all
sm g
ot
om E /
Pr t BE ainin
or lls tr
s
i
pp
Su r sk oject
fo pr
ed al
Ne t loc
or
pp n
Su atio
re
bc
Jo
11
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
A high number of comments referred to the need for greater safety within residential
areas through the provision of speed humps. There was also an expressed need for
improvements in public transport with regard to convenience, comfort, safety and
affordability.
12
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
PLANNING AND LAND USE
35
32.4
Issues by Service Area
TRANSPORT
(Number of Comments = 275)
30
25
21.8
20
% 15
9.1
9.1
10
8.7
7
5
5.1
4.7
2.2
0
y
ng
ilit
rki
ab
pa
o rd
for
aff
ed
o rt
Ne
sp
ran
ct
bli
ns
Pu
rai
nt
ls
y o igna
fet
Sa ffic s
ra
n
yt
tio tion
ult
es
Fa
sta f)
ng
f
co way
sta
ffic
ail
r
ic
T ra
of
aff
(tr
on
y/
isi
ov
fet
Pr
sa
o rt
sp
ian
ran
str
de
cT
bli
Pe
Pu
ve
pro
Im
ps
um
db
ee
Sp
A large number of responses referred to the need for greater land use controls within
local areas in relation to activities that were incompatible with residential living. There
was also a strong desire expressed for more conveniently located shopping facilities. A
significant number of comments related to specific queries and concerns about land
restitution and the land claims process.
13
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
%
45
40
35
30
25
20
15
10
5
0
41
Issues by Service Area
LAND USE REGULATIONS / PLANNING
(Number of Comments = 125)
18.4
13.6
13
8
6.4
C
se
ns
tio
ula
reg
als
ing
rov
ild
pp
bu
ce
ga
n
i
for
n
n
En
lan
tio
np
ipa
c
i
si
art
lay
ms
cp
De
lai
bli
dc
pu
lan
of
ck
n/
ies
La
tio
ilit
titu
fac
res
s/
nd
ter
La
en
gc
pin
l
op
tro
Sh
on
U
nd
La
ELECTRICITY
The highest number of responses related to the need for the provision of electricity. A
significant number of comments referred to inadequate street lighting, which reflected people’s
concern with the need to improve lighting in residential areas in order to act as a deterrent
against crime
14
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
POLICING AND TRAFFIC ENFORCEMENT
%
35
30
25
20
15
10
5
0
Issues by Service Area
ELECTRICITY
(Number of Comments = 346)
31 29.8
14.5 12.1
7.2
2.3
1.5
1.5
0.3
s
int ...
pla in
om nce
o c re
e t diffe
ns
po ts - y
res plain ricit
t
or
Po Com l elec
a
m
ko leg
Es of il
ol
ly
ntr pp
Co su
r
ity
ula
tric
eg y
Irr bilit elec
in
da
for nt
Af eme
v
pro y
Im ibilit
ss
ce ty
Ac trici
c
Ele ing
No light
t
ee
Str
A large number of comments related to high levels of criminal activity in the community
and the need for more policing,. A significant number of these comments refereed to
the influence that gangs had on the community,. Comments also referred to the need to
close down shebeens and drug dens as these locations were perceived to relate strongly
to the high incidence of crime.
15
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
%
P
on / SA
ati
uc ice
ed Pol
ffic ity ible
Tra o C cess
re ts t
c
Mo men ore a
li
mp s. m
Co ept ls
D a
ffic ew
s
gs
Tra ren lice ildin ative
o
u
ti
ce
t b ini
en y P
Lic e Cit acan unity
v
/v
es mm
pro
Im bush e co
rim
re
cu i-c ing
Se t ant nitor s
or mo tion
/
pp
Su CTV e sta
C
lic
ed po
Ne ore s
s
t
m
ed lain den
Ne omp drug s
c
s/
w
PS en c la
SA hebe traffi
s
f
se t o
Clo en
i sm
m
ce g
ter
gs
for
En olicin / gan
p te
re
a
Mo ime r
r
hc
Hig
50
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
56.1
60
40
Issues by Service Area
CRIME / LAW ENFORCEMENT
(Number of Comments = 1237)
1.5
2.6
4.1
10
0.3 0.2
0.6
0.7 0.6
1.4
2.2 2.1
4
5
45 40.7
40
35
30
26.7
25
20
15
9.1
10
6.5
5
0
EMERGENCY SERVICES
The vast majority of comments referred to the need for emergency services that focused
specifically on Fire/Ambulance Services and the need to improve the response time of
16
% 30
20
0
t
no
ars
/
igh
le
ab
o rd
aff
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
these services. An equally large number of responses highlighted the vulnerability of
Informal Settlements to fine. A significant minority of comments refereed to the need
to be compensated for damage due to natural disasters.
17
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
35
30
30.6
26.5
25
20
16.3
16.3
% 15
Issues by Service Area
EMERGENCY SERIVCES
(Number of Comments = 49)
10.2
10
5
0
es
ter
im
as
et
dis
ns
ral
po
atu
res
tn
or
Po
ins
ga
na
tio
sa
en
mp
s
Co
ce
rvi
Se
ce
as
lan
are
bu
in
Am
res
t fi
ins
s
ga
ce
ta
rvi
tec
se
Pro
cy
en
erg
em
for
ed
Ne
WATER
18
The highest number of comments in this service area related to the need to improve
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
access to water. The need for an effective indigent policy is reflected in the high
frequency of responses related to the ability to afford water charges.
19
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
%
60
50
40
30
20
10
0
Issues by Service Area
WATER
(Number of Comments = 280)
51.8
26.4
7.5
5.7
4.6
3.6
0.4
rs
rke
wo
cil
un
co
by
ter
wa
of
se
su
Mi
ter
wa
ly
of
pp
ty
su
ali
ter
Qu
a
fw
ng
go
illi
ttin
s/b
Cu
tre
me
ter
ing
wa
ak
Le
ith
sw
lem
ob
Pr
ity
ter
bil
wa
da
to
for
ss
Af
ce
ac
ide
ov
Pr
RATES AND BILLING
Given the high incidence of poverty / unemployment in many areas the vast majority of
20
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
responses referred to peoples inability to meet the costs of their rates bill. A significant number
of respondents felt that as these cost were financially debilitating it was crucial to scrap arrears.
ADMINISTRATION
Many of the comments in relation to the administration related to poor customer service,
relating to response times and staff attitudes. A number of comments also related to
perceptions of bribery and corruption. Comments recorded also highlighted a need for
better communication between council and citizens.
21
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
17.9
20
ion
rat
pe
oo f f
t. C sta s
ov to int
erg ts pla
Int limen com
mp ids
Co n a
i
ts
file
an n
Gr izatio y pro eeds
t
t
va ui n n
Pri ve Eq put o t
n ce
n
pro y i me en
Im unit cruit ond
p
mm f re es
r
Co Staf cor y
r
r
c
tte we en
Be t ans ffici
e
no aff
Do ve st ivery
l
pr o de on
Im vice icati
r
se un n
No omm ptio
u e
c
or orr vic
Po & C r ser
ery me
Bib usto
c
or
Po
50
35.8
40
1.5
2.6
4.1
10
0.3
1
0
1.2
2.9
3.2
3.9
4.9
5
5.4
7.3
10
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
56.1
60
11
12.3
% 15
ADMINISTRATION
(Number of Comments =408 )
Issues by Service Area
28.7
30
25
COMMENTS RELATING TO THE POLITICAL LEVEL
The majority of comments related to complaints about councilors performance
22
% 30
20
0
t
no
ars
/
igh
le
ab
o rd
aff
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
mainly in relation to communicating with their constituency. Comments also
focused on the need to know what the responsibilities and duties of councilors
were and concern that council’s finances were not spent efficiently.
23
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
FUNCTIONS OF EXTERNAL AGENCIES
69.3
70
Issues by Service Area
Political Level
(Number of Comments = 271)
60
50
%
40
30
20
13.6
11.6
5.5
10
0
as
are
g
din
en
sp
cil
un
co
es
uti
s/d
ole
rr
cll
ier
lth
ea
on
s
lor
cil
un
co
re
t
en
ici
eff
o
inf
w
ore
Ign
re
Mo
re
Mo
nts
lai
mp
Co
There were a number of comments relating to functions that fall outside local authority
24
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
responsibility . Most of these responses related to the need for schools or financial
assitance to further education.
10 0
Issues by Service Area
Council Partners
(Number of Comments =297)
91.3
90
80
70
%
60
50
40
30
20
10
3.4
3
1.7
0.7
0
LISTENING CAMPAIGN
25
A large number of comments relating to the campaign were complimentary as
many respondents expressed their appreciation in being given the opportunity to
express their needs. There were however a significant number of respondents
who questioned whether the issues raised would be addressed by council. A
number of responses questioned venues chosen as they were not equally spread
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
through-out the Metropolitan area.
60
54
Issues by Service Area
LISTENING CAMPAIGN
(Number of Comments = 248)
50
40
%
30
16.1
20
10.1
10.1
9.7
10
0
nts
me
om
ec
tiv
ga
Ne
or
ay
oM
nt
tio
ita
Inv
d
se
res
dd
red
ve
co
a
be
as
are
all
s
ue
ss
ll i
Wi
t
No
ts
en
lim
mp
Co
26
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
MAYOR’S LISTENING CAMPAIGN
Addendum to Analysis of Comments by Service Area
HOUSING
27
60
56.1
50
40
35.8
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
% 30
20
10
4.1
2.6
1.5
0
t
no
ars
/
igh
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra
le
ab
o rd
aff
%
s
es
roc d
g p lan
sin of
ou nt
n h me
o o ttle
inf l se
a
re
p
Mo l illeg rshi ion ats
o
ne icat ls/fl
ntr ow
l
Co r of app oste
fe
to ng/h
ns se
i
Tra on ous
p
h
res ncil ng
w
i
u
slo n co hous
ai
e
int abl g
Ma ford usin
o
af
rh
re
Mo d fo ity
l
lan qua ing
re
s
g
ou
Mo sin
h
u
ho rmal ing
s
or
Po info hou
de me
gra co
Up w in
lo
re
Mo
50
35.8
40
1.5
2.6
4.1
10
2.3
2.5
3.5
4.6
4.6
5.9
7.2
12.5 11.4
Issues by Service Area
RATES AND BILLING
(Number of Comments = 271)
56.1
60
Issues by Service Area
HOUSING
(Number of Comments = 1468)
45.5
50
45
40
35
30
25
20
15
10
5
0
28
% 30
20
0
t
no
ars
/
igh
le
ab
o rd
aff
s
int
po
ay
ep
ibl
on
ss
ati
ce
alu
Ac
yv
ert
rop
op
nt
tio
jec
Ob
nt
me
ay
n-p
no
ss
dre
Ad
ue
iss
h
to
e
arr
lve
so
Re
tes
Ra