WSSU Fall 2008 Staff Survey Results (N = 184)
SECTION A: GENERAL QUESTION
Answers
SPA (Subject to the Personnel
Act)
EPA (Exempt from the
Personner Act)
Unsure/Don't know
184
56.5% (104)
40.2% (74)
3.3% (6)
1. What is your employment classification?
Answers
Academic
Affaris
Student Affairs
Finance and
Administration
Facilities
Management
Other
Unsure / don't
know
180
38.3% (69)
16.7% (30)
13.9% (25)
6.7% (12)
23.3% (42)
1.1% (2)
Answers
0-6
7 - 12
13 - 18
19 - 24
More than 24
Unsure /Don't
know
185
74.6% (138)
12.4% (23)
4.9% (9)
3.2% (6)
4.9% (9)
2. Please slect the division in which you work.
3. How many years have you been employed at WSSU?
Answers
Yes
No
Unsure / Don't know
184
35.3% (65)
62.0% (114)
3.8% (7)
4. Do you currently hold a supervisory position?
SECTION B: WORK ENVIRONMENT
Questions
Answers
Don't know
Strongly
Disagree
Disagree
Agree
Strongly Agree
Strongly Agree
or Agree *
Please indicate the extent to which you agree with the following statement.
1. The number of full-time employees in my work unit is adequate to get the job done.
183
4.9% (9)
19.1% (35)
26.2% (48)
34.4% (63)
15.3% (28)
52.3% (91)
2. Staff morale in my work unit is satisfactory.
183
1.6% (3)
18.0% (33)
25.7% (47)
40.4% (74)
14.2% (26)
55.6% (100)
3. In general, I enjoy working here.
184
3.3% (6)
2.7% (5)
6.5% (12)
54.9% (101)
32.6% (60)
90.4% (161)
WSSU Fall 2008 Staff Survey Results (N = 184)
In general, working relationships are satisfactory between:
Answers
Don't know
Strongly
Disagree
Disagree
Agree
Strongly Agree
Strongly Agree
or Agree *
4. Staff and Faculty.
182
7.2% (13)
3.3% (6)
11.0% (20)
67.6% (123)
11.0% (20)
84.6% (143)
5. Staff and Administration.
183
4.9% (9)
10.4% (19)
20.2% (37)
53.6% (98)
10.9% (20)
67.8% (174)
6. Members of my work unit and members of other staff units.
183
2.7% (5)
3.8% (7)
13.7% (25)
64.5% (118)
15.3% (28)
82.0% (146)
7. Staff and Students.
182
5.5% (10)
1.7% (3)
8.3% (15)
67.0% (122)
17.6% (32)
89.5% (154)
Questions
SECTION C: RESOURCES
In order to support my work unit, the university provides adequate…
Answers
Don't know
Strongly
Disagree
Disagree
Agree
Strongly Agree
Strongly Agree
or Agree *
1. Staff.
182
2.8% (5)
15.4% (28)
37.9% (69)
35.2% (64)
8.8% (16)
45.2% (80)
2. Supervisors.
182
1.1% (2)
7.2% (13)
11.0% (20)
67.6% (123)
13.2% (24)
81.7% (147)
3. Supplies.
182
1.7% (3)
17.0% (31)
23.6% (43)
47.8% (87)
9.9% (18)
58.7% (105)
4. Equipment.
183
1.1% (2)
15.3% (28)
24.6% (55)
51.4% (94)
7.7% (14)
59.7% (108)
5. Computer Resources.
181
0.5% (1)
10.5% (19)
17.7% (32)
59.1% (107)
12.2% (22)
71.7% (129)
6. Physical Facilities.
183
2.7% (5)
18.6% (34)
26.2% (48)
45.4% (83)
7.1% (13)
53.9% (96)
7. Operating budget.
181
7.2% (13)
24.9% (45)
37.0% (67)
20.4% (37)
5.0% (9)
27.3% (46)
8. Fringe benefits (health insurance, etc.) to attract and retain capable staff to my work
unit.
183
3.8% (7)
12.0% (22)
25.7% (47)
47.6% (87)
10.9% (20)
60.8% (107)
9. Salaries to retain capable staff to my work unit.
181
2.8% (5)
32.6% (59)
32.0% (58)
29.3% (53)
3.3% (6)
33.5% (59)
10. Salaries to attract capable staff to my work unit.
180
3.9% (7)
29.4% (53)
33.9% (61)
29.5% (53)
3.3% (6)
34.1% (59)
Questions
WSSU Fall 2008 Staff Survey Results (N = 184)
SECTION D: HIRING / EVALUATION / TERMINATION
Answers
Don't know
Strongly
Disagree
Disagree
Agree
Strongly Agree
Strongly Agree
or Agree *
1. Hiring practices at the university are fair.
183
10.9% (20)
14.8% (27)
24.0% (44)
43.2% (79)
7.1% (13)
56.4% (92)
2. Annual evaluation procedures are fair and equitable in my unit.
183
8.7% (16)
15.3% (28)
21.3% (39)
48.1% (88)
6.6% (12)
59.9% (100)
183
13.6% (25)
15.9% (29)
20.2% (37)
42.1% (77)
8.2% (15)
58.2% (92)
182
28.5% (52)
12.1% (22)
15.4% (28)
35.2% (64)
8.8% (16)
61.5% (80)
182
42.3% (77)
13.2% (24)
9.9% (18)
29.7% (54)
5.0% (9)
60.0% (63)
Questions
3. My unit uses the results of annual evaluations for guidance in improving staff
performance.
4. Grievance procedures are adequate and contain appropriate safeguards for the
protection of personal and civil rights.
5. Termination procedures at the university are fair...
SECTION E: PHYSICAL ENVIRONMENT
Questions
1. Hiring practices at the university are fair.
1. I believe that the physical environment at WSSU contributes to an atmosphere for
effective learning by students.
2. In my work area, space allocation is adequate and appropriate for the performance of
job responsibilities.
3. WSSU provides as healthful (smoke free zones, healthy diet choices, exercise
facilities and programs, temperature controls, air quality) environment as I want.
4. WSSU provides a safe environment (sound building structures, adequate sidewalks,
adequate lighting) for all members of the campus community.
5. WSSU provides a secure environment for all members of the community.
Answers
Don't know
Strongly
Disagree
Disagree
Agree
Strongly Agree
Strongly Agree
or Agree *
183
10.9% (20)
14.8% (27)
24.0% (44)
43.2% (79)
7.1% (13)
56.4% (92)
183
7.7% (14)
3.8% (7)
11.5% (21)
68.3% (125)
8.7% (16)
83.4% (141)
182
0.5% (1)
18.1% (33)
28.6% (52)
41.8% (76)
11.0% (20)
53.0% (96)
182
1.7% (3)
8.8% (16)
18.1% (33)
55.5% (101)
15.9% (29)
72.6% (130)
183
2.1% (4)
7.7% (14)
19.7% (36)
59.0% (108)
11.5% (21)
75.9% (129)
183
4.4% (8)
8.2% (15)
20.8% (38)
56.8% (104)
9.8% (18)
69.7% (122)
WSSU Fall 2008 Staff Survey Results (N = 184)
SECTION F: PROFESSIONAL DEVELOPMENT
The university provides adequate financial and other support for my professional development by such means as the following:
Answers
Don't know
Strongly
Disagree
Disagree
Agree
Strongly Agree
Strongly Agree
or Agree *
1. Staff development workshops.
183
6.5% (12)
15.3% (28)
29.0% (53)
42.7% (78)
6.5% (12)
52.6% (90)
2. Attendance at professional meetings.
182
10.4% (19)
14.8% (27)
28.0% (51)
38.6% (70)
8.2% (15)
52.1% (85)
3. In-Service training.
183
9.2% (17)
14.2% (26)
32.8% (60)
38.3% (70)
5.5% (10)
48.2% (80)
Questions
SECTION G: UNIVERSITY SEEVICES
Please answer the following questions regarding the effectiveness, efficiency, and customer service of the specified office.
Evening and Weekend College
1. During the fall 2008 semester, how often have you interacted with the Evening and
Weekend College?
2. What is the primary means of contact you use to interact with the Evening and
Weekend College?
Please indicate your satisfaction with the …
None
1 - 3 times
More than 3 times
58.0% (109)
22.3% (42)
19.7% (37)
Eamil
Telephone
26.7% (17)
42.7% (32)
Fax
In-person
Other
32.0% (24)
2.7% (2)
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
2.6% (2)
48.7% (37)
34.2% (26)
96.9% (63)
1.3% (1)
55.3% (42)
35.5% (27)
97.2% (69)
75
Answers Not Application
Very
Dissatisfied
3. level of service provided by Evening and Weekend College?
76
14.5% (11)
4. personnel in the Evening and Weekend College?
76
6.6% (5)
76
14.5% (11)
1.3% (1)
48.7% (37)
35.5% (27)
98.5% (64)
74
28.4% (21)
2.7% (2)
40.5% (30)
28.4% (21)
96.2% (51)
76
9.2% (7)
1.3% (1)
55.3% (42)
34.2% (26)
98.6% (68)
5. amount of time required to resolve your question or issue by the Evening and
Weekend College.
6. process required to submit a request for services from the Evening and Weekend
College.
7. Overall, at what level of satisfaction would you rate the services provided by the
Evening and Weekend College?
1.3% (1)
WSSU Fall 2008 Staff Survey Results (N = 184)
90.5 WSNC
Not at all
1 - 3 times per week
More than 3 times per week
86.7% (163)
9.0% (17)
4.3% (8)
1. During the fall 2008 semester, how often have you interacted with the 90.5 WSNC?
2. What is the primary means of contact you use to interact with the 90.5 WSNC?
Please indicate your satisfaction with the …
Eamil
Telephone
4.6% (1)
9.1% (2)
Fax
In-person
I only to
broadcasts
22.7% (5)
63.6% (14)
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
69.6% (16)
26.1% (6)
100.0% (22)
52.2% (12)
21.7% (5)
94.4% (17)
22
Answers Not Application
Very
Dissatisfied
Dissatisfied
3. level of service provided by 90.5 WSNC ?
23
4.3% (1)
4. personnel in the 90.5 WSNC ?
23
27.7% (5)
5. amount of time required to resolve your question or issue by the 90.5 WSNC.
23
56.5% (13)
26.1% (6)
17.4% (4)
100.0% (0)
6. process required to submit a request for services from the 90.5 WSNC.
23
60.9% (14)
26.1% (6)
13.0% (3)
100.0% (9)
7. Overall, at what level of satisfaction would you rate the services provided by the
90.5WSNC ?
23
4.3% (1)
73.9% (17)
21.8% (5)
100.0% (22)
4.4% (1)
Financial Aid
1. During the fall 2008 semester, how often have you interacted with the Financial Aid
?
2. What is the primary means of contact you use to interact with the Financial Aid ?
Please indicate your satisfaction with the …
None
1 - 3 times
More than 3 times
47.9% (90)
20.2% (38)
31.9% (60)
Eamil
Telephone
17.4% (16)
40.2% (37)
Fax
In-person
Other
37.0% (34)
5.4% (5)
92
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3. level of service provided by Financial Aid ?
94
4.3% (4)
12.7% (12)
24.5% (23)
48.9% (46)
9.6% (9)
61.1% (55)
4. accuracy of information provided by Financial Aid.
94
5.3% (5)
9.5% (9)
24.5% (23)
54.3% (51)
6.4% (6)
64.0% (57)
5. personnel in the Financial Aid ?
94
4.2% (4)
12.8% (12)
23.4% (22)
51.1% (48)
8.5% (8)
62.2% (56)
WSSU Fall 2008 Staff Survey Results (N = 184)
Financial Aid
Please indicate your satisfaction with the …
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
6. amount of time required to resolve your question or issue by the Financial Aid.
94
6.4% (6)
11.7% (11)
34.0% (32)
40.4% (38)
7.5% (7)
51.1% (45)
7. Overall, at what level of satisfaction would you rate the services provided by the
Financial Aid ?
94
5.3% (5)
10.6% (10)
27.7% (26)
48.9% (46)
7.5% (7)
59.6% (53)
Undergraduate Admission
1. During the fall 2008 semester, how often have you interacted with the Undergraduate
Admission?
2. What is the primary means of contact you use to interact with the Undergraduate
Admission ?
Please indicate your satisfaction with the …
None
1 - 3 times
More than 3 times
56.4% (106)
20.2% (38)
23.4% (44)
Eamil
Telephone
16.5% (12)
35.6% (26)
Fax
In-person
Other
43.8% (32)
4.1% (3)
73
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3. level of service provided by Undergraduate Admission ?
76
6.5% (5)
2.6% (2)
18.4% (14)
61.8% (47)
11.7% (9)
78.9% (56)
4. personnel in the Undergraduate Admission.
75
4.0% (3)
2.7% (2)
17.3% (13)
62.7% (47)
13.3% (10)
79.2% (57)
76
5.3% (4)
1.3% (1)
22.4% (17)
61.8% (47)
9.2% (7)
75.0% (54)
75
9.3% (7)
22.7% (17)
58.7% (44)
9.3% (7)
75.0% (51)
77
2.6% (2)
20.8% (16)
62.3% (48)
13.0% (10)
77.3% (58)
5. amount of time required to resolve your question or issue by the Undergraduate
Admission.
6. process required to submit a request for services from the Office of Undergraduate
Admissions.
7. Overall, at what level of satisfaction would you rate the services provided by the
Undergraduate Admission
1.3% (1)
WSSU Fall 2008 Staff Survey Results (N = 184)
Police and Public Safety
1. During the fall 2008 semester, how often have you interacted with the Police and
Public Safety?
2. What is the primary means of contact you use to interact with the Police and Public
Safety?
Please indicate your satisfaction with the …
None
1 - 3 times
More than 3 times
14.9% (28)
52.1% (98)
33.0% (62)
Eamil
Telephone
9.3% (14)
29.3% (44)
Fax
In-person
Other
58.7% (88)
2.7% (4)
150
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3. level of service provided by Police and Public Safety?
155
0.7% (1)
4.5% (7)
14.2% (22)
60.0% (93)
20.6% (32)
81.2% (125)
4. personnel in the Police and Public Safety?
155
0.6% (1)
3.2% (5)
11.6% (18)
66.5% (103)
18.1% (28)
85.1% (131)
152
3.3% (5)
9.2% (14)
13.1% (20)
58.6% (89)
15.8% (24)
76.9% (113)
154
1.3% (2)
5.8% (9)
11.0% (17)
64.3% (99)
17.6% (27)
82.9% (126)
5. amount of time required to resolve your question or issue by the Police and Public
Safety?
6. Overall, at what level of satisfaction would you rate the services provided by Police
and Public Safety?
Financial System
1. During the fall 2008 semester, how often have you interacted with the Financial
System?
2. What is the primary means of contact you use to interact with the Financial System?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
57.4% (108)
24.5% (46)
18.1% (34)
Eamil
Telephone
34.4% (21)
34.4% (21)
Fax
In-person
Other
27.9% (17)
3.3% (2)
61
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
orSatisfied *
3. level of service provided by Financial System.
71
1.4% (1)
2.8% (2)
14.1% (10)
64.8% (46)
16.9% (12)
82.9% (58)
4. accuracy of information provided by Financial System.
71
2.8% (2)
2.8% (2)
14.1% (10)
63.4% (45)
16.9% (12)
82.6% (57)
5. personnel in the Financial System.
71
2.8% (2)
5.6% (4)
8.5% (6)
64.8% (46)
18.3% (13)
85.5% (59)
6. amount of time required to resolve your question or issue by the Financial System.
71
1.4% (1)
4.2% (3)
19.7% (14)
56.3% (40)
18.4% (13)
75.7% (53)
WSSU Fall 2008 Staff Survey Results (N = 184)
Financial System
Please indicate your satisfaction with the …
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
orSatisfied *
7. process required to submit a request for services from Financial System.
71
2.8% (2)
7.0% (5)
16.9% (12)
54.9% (39)
18.4% (13)
75.4% (52)
8. Overall, at what level of satisfaction would you rate the services provided by Police
and Public Safety?
71
1.4% (1)
4.2% (3)
12.7% (9)
62.0% (44)
19.7% (14)
82.9% (58)
Ram Card Office
1. During the fall 2008 semester, how often have you interacted with the Ram Card
Office?
2. What is the primary means of contact you use to interact with the Ram Card Office?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
46.3% (87)
44.7% (84)
9.0% (17)
Eamil
Telephone
7.9% (7)
10.1% (9)
Fax
In-person
Other
80.9% (72)
1.1% (1)
89
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3. level of service provided by Ram Card Office.
96
3.1% (3)
1.0% (1)
9.4% (9)
68.8% (66)
17.7% (17)
89.2% (83)
4. personnel in the Ram Card Office.
95
2.1% (2)
2.1% (2)
11.5% (11)
63.2% (60)
21.1% (20)
86.0% (80)
6. amount of time required to resolve your question or issue by the Ram Card Office.
96
3.1% (3)
3.1% (3)
13.5% (13)
61.5% (59)
18.8% (18)
82.8% (77)
7. process required to submit a request for services from Ram Card Office.
96
9.4% (9)
3.1% (3)
11.5% (11)
60.4% (58)
15.6% (15)
83.9% (73)
7. Overall, at what level of satisfaction would you rate the services provided by Ram
Card Office?
96
2.1% (2)
3.1% (3)
10.4% (10)
63.6% (61)
20.8% (20)
86.2% (81)
WSSU Fall 2008 Staff Survey Results (N = 184)
Academic Computing Center
1. During the fall 2008 semester, how often have you interacted with the Academic
Computing Center?
2. What is the primary means of contact you use to interact with the Academic
Computing Center?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
77.1% (145)
16.0% (30)
6.9% (13)
Eamil
Telephone
23.5% (8)
32.4% (11)
Fax
In-person
Other
41.2% (14)
2.9% (1)
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
14.6% (6)
51.2% (21)
29.3% (12)
84.6% (33)
34
Answers Not Application
Very
Dissatisfied
3. level of service provided by Academic Computing Center.
41
4.9% (2)
4. personnel in the Academic Computing Center.
40
5.0% (2)
2.5% (1)
10.0% (4)
52.5% (21)
30.0% (12)
86.8% (33)
41
7.3% (3)
7.3% (3)
12.2% (5)
48.8% (20)
24.4% (10)
78.9% (30)
41
4.8% (2)
2.4% (1)
9.8% (4)
53.7% (22)
29.3% (12)
87.2% (34)
5. amount of time required to resolve your question or issue by the Academic
Computing Center.
6. Overall, at what level of satisfaction would you rate the services provided by
Academic Computing Center?
Child Development Center Lab School
1. During the fall 2008 semester, how often have you interacted with the Child
Development Center Lab School?
Answers
None
1 - 3 times
More than 3 times
188
83.0% (156)
8.5% (16)
8.5% (16)
Eamil
Telephone
Fax
In-person
Other
2. What is the primary means of contact you use to interact with the Child Development
Center Lab School?
26
3. level of service provided by Child Development Center Lab School.
29
10.3% (3)
6.9% (2)
34.5% (10)
48.3% (14)
92.3% (24)
4. personnel in the Child Development Center Lab School.
29
10.3% (3)
6.9% (2)
37.9% (11)
44.9% (13)
92.3% (24)
19.2% (5)
80.8% (21)
WSSU Fall 2008 Staff Survey Results (N = 184)
Child Development Center Lab School
Please indicate your satisfaction with the …
Answers Not Application
5. amount of time required to resolve your question or issue by the Child Development
Center Lab School.
6. Overall, at what level of satisfaction would you rate the services provided by Child
Development Center Lab School?
29
10.4% (3)
29
10.3% (3)
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3.4% (1)
3.4% (1)
41.4% (12)
41.4% (12)
92.3% (24)
6.9% (2)
37.9% (11)
44.9% (13)
92.3% (24)
Housing and Residence Life
1. During the fall 2008 semester, how often have you interacted with the Housing and
Resience Life?
2. What is the primary means of contact you use to interact with the Housing and
Resience Life?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
56.4% (106)
19.1% (36)
24.5% (46)
Eamil
Telephone
11.3% (8)
31.0% (22)
Fax
In person
Other
54.9% (39)
2.8% (2)
71
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3. level of service provided by Housing and Resience Life.
78
5.2% (4)
2.6% (2)
6.4% (5)
62.8% (49)
23.1% (18)
90.5% (67)
4. accuracy of information provided by Housing and Residence Life.
77
5.2% (4)
3.9% (3)
6.5% (5)
61.0% (47)
23.4% (18)
89.0% (65)
5. personnel in the Housing and Resience Life.
78
2.6% (2)
3.8% (3)
6.4% (5)
64.1% (50)
23.1% (18)
89.5% (68)
6. process required to submit a request for services from Housing and Residence Life.
78
20.5% (16)
3.8% (3)
7.7% (6)
52.6% (41)
15.4% (12)
85.5% (53)
78
9.0% (7)
1.3% (1)
6.4% (5)
64.1% (50)
19.2% (15)
91.5% (65)
77
3.9% (3)
1.3% (1)
7.8% (6)
63.7% (49)
23.3% (18)
90.5% (67)
7. amount of time required to resolve your question or issue by the Housing and
Resience Life.
8. Overall, at what level of satisfaction would you rate the services provided by
Housing and Resience Life?
WSSU Fall 2008 Staff Survey Results (N = 184)
Office of Student Development
1. During the fall 2008 semester, how often have you interacted with the Office of
Student Development?
2. What is the primary means of contact you use to interact with the Office of Student
Development?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
76.1% (143)
14.9% (28)
9.0% (17)
Eamil
Telephone
24.3% (9)
32.4% (12)
Fax
In person
Other
37
Answers Not Application
43.2% (16)
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3. level of service provided by Office of Student Development.
40
5.0% (2)
7.5% (3)
7.5% (3)
50.0% (20)
30.0% (12)
84.2% (32)
4. personnel in the Office of Student Development.
40
5.0% (2)
5.0% (2)
7.5% (3)
52.5% (21)
30.0% (12)
86.8% (33)
40
7.5% (3)
5.0% (2)
7.5% (3)
52.5% (21)
27.5% (11)
89.2% (33)
40
2.5% (1)
5.0% (2)
12.5% (5)
52.5% (21)
27.5% (11)
82.1% (32)
5. amount of time required to resolve your question or issue by the Office of Student
Development.
6. Overall, at what level of satisfaction would you rate the services provided by Office
of Student Development?
Campus Fitness
1. During the fall 2008 semester, how often have you interacted with the Campus
Fitness?
2. What is the primary means of contact you use to interact with the Campus Fitness?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
75.5% (142)
14.4% (27)
10.1% (19)
Eamil
Telephone
2.4% (1)
12.3% (5)
Fax
In person
Other
82.9% (34)
2.4% (1)
41
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3. level of service provided by Campus Fitness.
43
2.3% (1)
2.3% (1)
2.3% (1)
48.8% (21)
44.2% (19)
95.2% (40)
4. personnel in the Campus Fitness.
43
2.3% (1)
2.3% (1)
2.3% (1)
46.5% (20)
46.5% (20)
95.2% (40)
5. amount of time required to resolve your question or issue by the Campus Fitness.
43
14.0% (6)
2.3% (1)
44.2% (19)
39.5% (17)
97.3% (36)
6. Overall, at what level of satisfaction would you rate the services provided by Campus
Fitness?
43
2.3% (1)
2.3% (1)
48.9% (21)
44.2% (19)
95.2% (40)
2.3% (1)
WSSU Fall 2008 Staff Survey Results (N = 184)
Office of Student Activities
1. During the fall 2008 semester, how often have you interacted with the Office of
Student Activities?
2. What is the primary means of contact you use to interact with the Office of Student
Activities?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
60.6% (114)
25.0% (47)
14.4% (27)
Eamil
Telephone
19.4% (12)
33.9% (21)
Fax
In person
Other
45.1% (28)
1.6% (1)
62
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
1.5% (1)
4.5% (3)
74.2% (49)
16.8% (11)
93.8% (60)
3. level of service provided by Office of Student Activities.
66
3.0% (2)
4. personnel in the Office of Student Activities.
67
1.5% (1)
7.5% (5)
70.1% (47)
20.9% (14)
92.4% (61)
67
6.0% (4)
7.5% (5)
65.6% (44)
20.9% (14)
92.1% (58)
67
3.0% (2)
4.5% (3)
70.1% (47)
20.9% (14)
93.9% (61)
5. amount of time required to resolve your question or issue by the Office of Student
Activities.
6. Overall, at what level of satisfaction would you rate the services provided by Office
of Student Activities?
1.5% (1)
Upward Bound
1. During the fall 2008 semester, how often have you interacted with the Upward
Bound?
2. What is the primary means of contact you use to interact with the Upward Bound?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
81.9% (154)
13.3% (25)
4.8% (9)
Eamil
Telephone
3.4% (1)
31.0% (9)
Fax
In person
Other
62.2% (18)
3.4% (1)
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
29
Answers Not Application
Very
Dissatisfied
Dissatisfied
3. level of service provided by Upward Bound.
30
40.0% (12)
60.0% (18)
100.0% (30)
4. personnel in the Upward Bound.
30
36.7% (11)
63.3% (19)
100.0% (30)
5. amount of time required to resolve your question or issue by the Upward Bound.
30
6.7% (2)
30.0% (9)
60.0% (18)
96.4% (27)
6. Overall, at what level of satisfaction would you rate the services provided by Upward
Bound?
29
3.5% (1)
31.0% (9)
65.5% (19)
100.0% (28)
3.3% (1)
WSSU Fall 2008 Staff Survey Results (N = 184)
Office of Marketing and Communications
1. During the fall 2008 semester, how often have you interacted with the Office of
Marketing and communications?
2. What is the primary means of contact you use to interact with the Office of
Marketing and communications?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
47.3% (89)
28.2% (53)
24.5% (46)
Eamil
Telephone
37.0% (34)
27.2% (25)
Fax
In person
Other
34.8% (32)
1.0% (1)
92
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3. level of service provided by Office of Marketing and communications.
95
3.1% (3)
7.4% (7)
63.2% (60)
25.3% (24)
88.5% (84)
4. personnel in the Office of Marketing and communications.
95
2.1% (2)
4.2% (4)
69.5% (66)
24.2% (23)
93.7% (89)
5. amount of time required to resolve your question or issue by the Office of Marketing
and communications.
6. Overall, at what level of satisfaction would you rate the services provided by Office
of Marketing and communications?
95
3.2% (3)
6.3% (6)
12.6% (12)
53.7% (51)
24.2% (23)
80.4% (72)
95
1.0% (1)
4.2% (4)
7.4% (7)
62.1% (59)
25.3% (24)
88.3% (83)
Fundraising
Answers
None
1 - 3 times
More than 3 times
188
78.7% (148)
14.9% (28)
6.4% (12)
1. During the fall 2008 semester, how often have you interacted with the Fundraising?
2. What is the primary means of contact you use to interact with the Fundraising?
Please indicate your satisfaction with the …
Eamil
Telephone
25.0% (8)
25.0% (8)
Fax
In person
Other
43.8% (14)
6.2% (2)
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
32
Answers Not Application
Very
Dissatisfied
3. level of service provided by Fundraising.
37
5.4% (2)
13.5% (5)
59.5% (22)
21.6% (8)
85.7% (30)
4. personnel in the Fundraising.
37
5.5% (2)
13.5% (5)
54.0% (20)
27.0% (10)
85.7% (30)
5. process required to submit a request for services from Fundraising.
37
18.9% (7)
10.8% (4)
48.6% (18)
21.7% (8)
86.7% (26)
6. amount of time required to resolve your question or issue by the Fundraising.
37
8.1% (3)
16.2% (6)
51.4% (19)
24.3% (9)
82.4% (28)
WSSU Fall 2008 Staff Survey Results (N = 184)
Fundraising
Please indicate your satisfaction with the …
7. Overall, at what level of satisfaction would you rate the services provided by
Fundraising?
Answers Not Application
37
Very
Dissatisfied
2.7% (1)
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
13.5% (5)
59.5% (22)
24.3% (9)
86.1% (31)
Alumni Relations
1. During the fall 2008 semester, how often have you interacted with the Alumni
Relations?
2. What is the primary means of contact you use to interact with the Alumni Relations?
Please indicate your satisfaction with the …
Answers
None
1 - 3 times
More than 3 times
188
77.1% (145)
16.0% (30)
6.9% (13)
Eamil
Telephone
28.6% (10)
34.3% (12)
Fax
In person
Other
34.3% (12)
2.8% (1)
35
Answers Not Application
Very
Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Very satisfied
or Satisfied *
3. level of service provided by Alumni Relations.
39
5.1% (2)
2.6% (1)
5.1% (2)
56.4% (22)
30.8% (12)
91.9% (34)
4. personnel in the Alumni Relations.
39
5.1% (1)
5.1% (1)
7.7% (3)
46.2% (18)
35.9% (14)
84.2% (32)
5. amount of time required to resolve your question or issue by the Alumni Relations.
40
5.0% (2)
2.5% (1)
17.5% (7)
47.5% (19)
27.5% (11)
78.9% (30)
6. Overall, at what level of satisfaction would you rate the services provided by Alumni
Relations?
39
5.1% (2)
2.6% (1)
10.3% (4)
51.2% (20)
30.8% (12)
86.5% (32)