Spring 2009 WSSU Staff Survey Results (N = 91)
1. What is your employment classification?
Response
SPA (Subject to the Personnel Act)
EPA (Exempt from the Personnel Act)
Unsure / Don't know
Frequency
Percent
55
27
6
62.5%
30.7%
6.8%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
2. Please select the division in which you work.
Scale 1
Response
Academic Affairs
Student Affairs
Finance and Administration
Facilities Management
Other (Please Specify Below)
Unsure / Don't know
Frequency
Percent
31
10
16
7
20
2
36.0%
11.6%
18.6%
8.1%
23.3%
2.3%
Scale 2 - Other :
3. How many years have you been employed at WSSU?
Response
0-6
7 - 12
13 - 18
19 - 24
More than 24
Unsure / Don't know
Frequency
Percent
53
17
9
1
8
0
60.2%
19.3%
10.2%
1.1%
9.1%
0.0%
Frequency
Percent
0
0
0.0%
0.0%
4. Do you currently hold an administrative position?
Response
Yes
No
5. Do you currently hold a supervisory position?
Response
Yes
No
Unsure / Don't Know
Frequency
Percent
30
57
1
34.1%
64.8%
1.1%
6. Do you currently hold an administrative position?
Response
Yes
No
Unsure / Don't know
Frequency
Percent
42
38
7
48.3%
43.7%
8.0%
7. The number of full-time employees in my work unit is adequate to get the job done. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
12
29
24
22
1
13.6%
33.0%
27.3%
25.0%
1.1%
Frequency
Percent
10
37
25
15
1
11.4%
42.0%
28.4%
17.0%
1.1%
8. Staff morale in my work unit is satisfactory. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
9. In general, I enjoy working here. . .
Response
Frequency
Percent
28
51
5
2
2
31.8%
58.0%
5.7%
2.3%
2.3%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
10. Staff and Faculty. . .
Response
Frequency
Percent
10
56
11
4
7
11.4%
63.6%
12.5%
4.5%
8.0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
11. Staff and Students. . .
Response
Frequency
Percent
10
60
12
0
5
11.5%
69.0%
13.8%
0.0%
5.7%
Frequency
Percent
8
39
26
11
3
9.2%
44.8%
29.9%
12.6%
3.4%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
12. Staff and Administration. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
13. Members of my work unit and members of other staff units. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
11
55
16
5
1
12.5%
62.5%
18.2%
5.7%
1.1%
Frequency
Percent
6
33
40
8
1
6.8%
37.5%
45.5%
9.1%
1.1%
14. Staff. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
15. Supervisors. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
12
60
6
9
1
13.6%
68.2%
6.8%
10.2%
1.1%
16. Supplies. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
7
43
24
14
0
8.0%
48.9%
27.3%
15.9%
0.0%
Frequency
Percent
7
48
21
10
1
8.0%
55.2%
24.1%
11.5%
1.1%
Frequency
Percent
8
57
19
4
0
9.1%
64.8%
21.6%
4.5%
0.0%
Frequency
Percent
6
46
24
11
1
6.8%
52.3%
27.3%
12.5%
1.1%
Frequency
Percent
5
22
33
20
5
5.9%
25.9%
38.8%
23.5%
5.9%
Frequency
Percent
6
28
25
25
4
6.8%
31.8%
28.4%
28.4%
4.5%
Frequency
Percent
5
22
33
24
4
5.7%
25.0%
37.5%
27.3%
4.5%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
17. Equipment. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
18. Computer Resources. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
19. Physical Facilities. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
20. Operating budget. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
21. Salaries to attract capable staff to my work unit. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
22. Salaries to retain capable staff to my work unit. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
23. Fringe benefits (health insurance, etc.) to attract and retain capable staff to my work unit. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
8
48
19
11
2
9.1%
54.5%
21.6%
12.5%
2.3%
Frequency
Percent
5
36
24
16
7
5.7%
40.9%
27.3%
18.2%
8.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
24. Hiring practices at the university are fair. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
25. Annual evaluation procedures are fair and equitable in my unit. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
7
40
21
13
7
8.0%
45.5%
23.9%
14.8%
8.0%
26. My unit uses the results of annual evaluations for guidance in improving staff performance. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
7
33
20
13
15
8.0%
37.5%
22.7%
14.8%
17.0%
0
27. Grievance procedures are adequate and contain appropriate safeguards for the protection of personal and civil rights.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
6
37
14
8
22
6.9%
42.5%
16.1%
9.2%
25.3%
Frequency
Percent
3
27
19
12
27
3.4%
30.7%
21.6%
13.6%
30.7%
0
20
40
60
80
100
0
20
40
60
80
100
80
100
28. Termination procedures at the university are fair. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
29. I believe that the physical environment at WSSU contributes to an atmosphere for effective learning by students. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
12
59
9
3
5
13.6%
67.0%
10.2%
3.4%
5.7%
0
20
40
60
30. In my work area, space allocation is adequate and appropriate for the performance of job responsibilities. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
6
45
30
7
0
6.8%
51.1%
34.1%
8.0%
0.0%
0
20
40
60
80
100
31. WSSU provides as healthful (smoke free zones, healthy diet choices, exercise facilities and programs, temperature controls,
air quality) environment as I want. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
8
55
16
9
0
9.1%
62.5%
18.2%
10.2%
0.0%
0
20
40
60
80
100
32. WSSU provides a safe environment (sound building structures, adequate sidewalks, adequate lighting) for all members of
the campus community. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
11
52
20
4
0
12.6%
59.8%
23.0%
4.6%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
33. WSSU provides a secure environment for all members of the community.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
9
46
20
6
6
10.3%
52.9%
23.0%
6.9%
6.9%
Frequency
Percent
3
37
23
20
5
3.4%
42.0%
26.1%
22.7%
5.7%
Frequency
Percent
2
35
29
17
5
2.3%
39.8%
33.0%
19.3%
5.7%
Frequency
Percent
3
37
22
20
5
3.4%
42.5%
25.3%
23.0%
5.7%
34. Staff development workshops. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
35. Attendance at professional meetings. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
36. In-Service training. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
37. During the Spring 2009 Semester, how often have you interacted with the Office of Accounts Payable?
Response
Frequency
Percent
34
19
38
37.4%
20.9%
41.8%
None
1 - 3 Times
More Than 3 Times
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
38. What is the primary means of contact you use to interact with the Office of Accounts Payable?
Scale 1
Response
Frequency
Percent
17
17
0
20
1
30.9%
30.9%
0.0%
36.4%
1.8%
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Scale 2 - Other :
39. level of service provided by the Office of Accounts Payable. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
14
35
5
1
25.5%
63.6%
9.1%
1.8%
40. personnel in the Office of Accounts Payable. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
14
35
5
1
25.5%
63.6%
9.1%
1.8%
41. amount of time required to resolve your question or issue by the Office of Accounts Payable. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
14
31
7
2
25.9%
57.4%
13.0%
3.7%
0
42. Overall, at what level of satisfaction would you rate the services provided by the Office of Accounts Payable?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
16
31
6
1
29.6%
57.4%
11.1%
1.9%
0
20
40
60
80
100
43. During the Spring 2009 Semester, how often have you interacted with Billings and Receivables?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
33
28
30
36.3%
30.8%
33.0%
0
20
40
60
80
100
0
20
40
60
80
100
44. What is the primary means of contact you use to interact with Billings and Receivables?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Scale 2 - Other :
Frequency
Percent
11
15
0
25
0
21.6%
29.4%
0.0%
49.0%
0.0%
45. level of service provided by Billings and Receivables. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
13
33
6
1
24.5%
62.3%
11.3%
1.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
46. personnel in Billings and Receivables. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
15
29
8
1
28.3%
54.7%
15.1%
1.9%
47. amount of time required to resolve your question or issue by Billings and Receivables. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
12
28
11
1
23.1%
53.8%
21.2%
1.9%
48. Overall, at what level of satisfaction would you rate the services provided by Billings and Receivables?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
12
31
8
1
23.1%
59.6%
15.4%
1.9%
0
20
49. During the Spring 2009 Semester, how often have you interacted with the University Book Store?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
39
35
17
42.9%
38.5%
18.7%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
50. What is the primary means of contact you use to interact with University Book Store?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
3
1
0
47
0
5.9%
2.0%
0.0%
92.2%
0.0%
Scale 2 - Other :
51. level of service provided by University Book Store. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
17
31
3
0
33.3%
60.8%
5.9%
0.0%
52. personnel in University Book Store. .. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
19
29
3
0
37.3%
56.9%
5.9%
0.0%
53. Overall, at what level of satisfaction would you rate the services provided by University Book Store? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
19
28
3
1
37.3%
54.9%
5.9%
2.0%
0
20
40
60
80
100
40
60
80
100
54. During the Spring 2009 Semester, how often have you interacted with the Office of Budget and Analysis?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
40
19
32
44.0%
20.9%
35.2%
0
20
55. What is the primary means of contact you use to interact with the Office of Budget and Analysis?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
5
24
0
15
2
10.9%
52.2%
0.0%
32.6%
4.3%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
80
100
80
100
Scale 2 - Other :
56. level of service provided by the Office of Budget and Analysis. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
11
30
5
3
22.4%
61.2%
10.2%
6.1%
57. personnel in the Office of Budget and Analysis. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
11
31
5
2
22.4%
63.3%
10.2%
4.1%
58. amount of time required to resolve your question or issue by the Office of Budget and Analysis. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
10
25
7
5
21.3%
53.2%
14.9%
10.6%
0
20
59. Overall, at what level of satisfaction would you rate the services provided by the Office of Budget and Analysis? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
10
29
6
3
20.8%
60.4%
12.5%
6.3%
0
20
40
60
60. During the Spring 2009 Semester, how often have you interacted with the Conferences and Institutes Center?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
56
19
16
61.5%
20.9%
17.6%
0
20
40
60
61. What is the primary means of contact you use to interact with the Conferences and Institutes Center?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
5
13
1
14
1
14.7%
38.2%
2.9%
41.2%
2.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Scale 2 - Other :
62. level of service provided by the Conferences and Institutes Center? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
11
17
6
0
32.4%
50.0%
17.6%
0.0%
63. personnel in the Conferences and Institutes Center? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
10
18
5
1
29.4%
52.9%
14.7%
2.9%
64. Overall, at what level of satisfaction would you rate the services provided by the Conferences and Institutes Center?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
11
18
4
1
32.4%
52.9%
11.8%
2.9%
0
20
40
60
80
100
40
60
80
100
65. During the Spring 2009 Semester, how often have you interacted with the Office of Contracts and Grants?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
50
19
22
54.9%
20.9%
24.2%
0
20
66. What is the primary means of contact you use to interact with the Office of Contracts and Grants?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
10
9
0
16
1
27.8%
25.0%
0.0%
44.4%
2.8%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Scale 2 - Other :
67. level of service provided by the Office of Contracts and Grants? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
13
20
3
2
34.2%
52.6%
7.9%
5.3%
68. personnel in the Office of Contracts and Grants? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
14
21
2
1
36.8%
55.3%
5.3%
2.6%
69. Overall, at what level of satisfaction would you rate the services provided by the Office of Contracts and Grants? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
15
17
3
2
40.5%
45.9%
8.1%
5.4%
0
20
40
60
80
100
40
60
80
100
70. During the Spring 2009 Semester, how often have you interacted with the Office of Information Resources?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
48
17
26
52.7%
18.7%
28.6%
0
20
71. What is the primary means of contact you use to interact with the Office of Information Resources?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
12
15
0
7
1
34.3%
42.9%
0.0%
20.0%
2.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
20
40
60
80
100
80
100
Scale 2 - Other :
72. level of service provided by the Office of Information Resources? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
6
21
7
4
15.8%
55.3%
18.4%
10.5%
73. personnel in the Office of Information Resources? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
21
7
2
23.1%
53.8%
17.9%
5.1%
74. amount of time required to resolve your question or issue by the Office of Information Resources? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
8
18
7
6
20.5%
46.2%
17.9%
15.4%
0
75. process required to submit a request for services from the Office of Information Resources? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
6
23
8
2
15.4%
59.0%
20.5%
5.1%
0
76. Overall, at what level of satisfaction would you rate the services provided by the Office of Information Resources?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
7
20
9
3
17.9%
51.3%
23.1%
7.7%
0
20
40
60
77. During the Spring 2009 semester, how often have you interacted with the Library Services?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
42
28
21
46.2%
30.8%
23.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
78. What is the primary means of contact you use to interact with the Library Services?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
3
10
1
30
2
6.5%
21.7%
2.2%
65.2%
4.3%
Scale 2 - Other :
79. level of service provided by Library Services? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
29
18
1
0
60.4%
37.5%
2.1%
0.0%
80. personnel in the Library Services? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
33
14
1
0
68.8%
29.2%
2.1%
0.0%
81. process required to submit a request for services from Library Services? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
23
21
2
1
48.9%
44.7%
4.3%
2.1%
82. Overall, at what level of satisfaction would you rate the services provided by Library Services? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
26
20
1
0
55.3%
42.6%
2.1%
0.0%
0
83. During the Spring 2009 Semester, how often have you interacted with the Office of Payroll?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
37
29
25
40.7%
31.9%
27.5%
84. What is the primary means of contact you use to interact with the Office of Payroll?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Scale 2 - Other :
Frequency
Percent
3
17
0
25
1
6.5%
37.0%
0.0%
54.3%
2.2%
85. level of service provided by the Office of Payroll? . .
Response
Frequency
Percent
18
30
2
1
35.3%
58.8%
3.9%
2.0%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
86. personnel in the Office of Payroll? . .
Response
Frequency
Percent
19
29
1
1
38.0%
58.0%
2.0%
2.0%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
87. accuracy of information provided by the Office of Payroll? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
18
27
5
1
35.3%
52.9%
9.8%
2.0%
88. amount of time required to resolve your question or issue by the Office of Payroll? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
19
27
4
1
37.3%
52.9%
7.8%
2.0%
89. Overall, at what level of satisfaction would you rate the services provided by the Office of Payroll? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
18
29
2
1
36.0%
58.0%
4.0%
2.0%
0
20
90. During the Spring 2009 Semester, how often have you interacted with the University Post Office?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
24
26
41
26.4%
28.6%
45.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
91. What is the primary means of contact you use to interact with the University Post Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
0
4
0
52
0
0.0%
7.1%
0.0%
92.9%
0.0%
Scale 2 - Other :
92. level of service provided by the University Post Office? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
31
29
2
0
50.0%
46.8%
3.2%
0.0%
93. personnel in the University Post Office? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
32
26
3
0
52.5%
42.6%
4.9%
0.0%
0
20
40
60
80
100
94. Overall, at what level of satisfaction would you rate the services provided by the University Post Office? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
34
26
2
0
54.8%
41.9%
3.2%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
95. During the Spring 2009 Semester, how often have you interacted with the Purchasing Office?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
43
13
35
47.3%
14.3%
38.5%
96. What is the primary means of contact you use to interact with the Purchasing Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
9
16
0
14
2
22.0%
39.0%
0.0%
34.1%
4.9%
Scale 2 - Other :
97. level of service provided by the Purchasing Office? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
13
24
4
4
28.9%
53.3%
8.9%
8.9%
98. personnel in the Purchasing Office? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
14
24
3
4
31.1%
53.3%
6.7%
8.9%
99. amount of time required to resolve your question or issue by the Purchasing Office? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
13
22
5
5
28.9%
48.9%
11.1%
11.1%
100. process required to submit a request for services from the Purchasing Office? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
11
24
6
4
24.4%
53.3%
13.3%
8.9%
101. Overall, at what level of satisfaction would you rate the services provided by the Purchasing Office? . .
Response
Frequency
Percent
13
24
4
4
28.9%
53.3%
8.9%
8.9%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
102. During the Spring 2008 Semester, how often have you interacted with the Registrar's Office?
Response
Frequency
Percent
41
27
23
45.1%
29.7%
25.3%
None
1 - 3 Times
More Than 3 Times
103. What is the primary means of contact you use to interact with the Registrar's Office?
Scale 1
Response
Frequency
Percent
10
10
0
26
0
21.7%
21.7%
0.0%
56.5%
0.0%
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Scale 2 - Other :
104. level of service provided by the Registrar's Office. . .
Response
Frequency
Percent
7
30
8
2
14.9%
63.8%
17.0%
4.3%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
105. personnel in the Registrar's Office. . .
Response
Frequency
Percent
10
29
7
1
21.3%
61.7%
14.9%
2.1%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
106. accuracy of information provided by the Registrar's Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
13
23
8
2
28.3%
50.0%
17.4%
4.3%
107. amount of time required to resolve your question or issue by the Registrar's Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
6
23
14
3
13.0%
50.0%
30.4%
6.5%
108. process required to submit a request for services from the Registrar's Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
6
28
9
3
13.0%
60.9%
19.6%
6.5%
109. Overall, at what level of satisfaction would you rate the services provided by the Registrar's Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
7
28
9
2
15.2%
60.9%
19.6%
4.3%
0
20
40
60
80
100
40
60
80
100
110. During the Spring 2009 Semester, how often have you interacted with the Office of Sponsored Programs?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
62
14
15
68.1%
15.4%
16.5%
0
20
111. What is the primary means of contact you use to interact with the Office of Sponsored Programs?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
7
6
0
9
1
30.4%
26.1%
0.0%
39.1%
4.3%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
Scale 2 - Other :
112. level of service provided by the Office of Sponsored Programs. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
10
16
1
0
37.0%
59.3%
3.7%
0.0%
113. personnel in the Office of Sponsored Programs. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
17
1
0
33.3%
63.0%
3.7%
0.0%
114. accuracy of information provided by the Office of Sponsored Programs. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
8
18
1
0
29.6%
66.7%
3.7%
0.0%
115. amount of time required to resolve your question or issue by the Office of Sponsored Programs. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
8
18
1
0
29.6%
66.7%
3.7%
0.0%
0
20
116. Overall, at what level of satisfaction would you rate the services provided by the Office of Sponsored Programs? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
17
1
0
33.3%
63.0%
3.7%
0.0%
0
20
40
60
80
100
117. During the Spring 2009 Semester, how often have you interacted with the Travel Office?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
56
15
20
61.5%
16.5%
22.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
118. What is the primary means of contact you use to interact with the Travel Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
6
9
0
7
4
23.1%
34.6%
0.0%
26.9%
15.4%
Scale 2 - Other :
119. level of service provided by the Travel Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
20
1
0
30.0%
66.7%
3.3%
0.0%
120. personnel in the Travel Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
19
1
0
31.0%
65.5%
3.4%
0.0%
121. process required to submit a request for services from the Travel Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
8
21
1
0
26.7%
70.0%
3.3%
0.0%
122. Overall, at what level of satisfaction would you rate the services provided by the Travel Office? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
10
19
1
0
33.3%
63.3%
3.3%
0.0%
0
20
123. During the Spring 2009 Semester, how often have you interacted with the WSSU Ticket Office?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
65
15
11
71.4%
16.5%
12.1%
0
20
40
60
80
100
0
20
40
60
80
100
124. What is the primary means of contact you use to interact with the WSSU Ticket Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Scale 2 - Other :
Frequency
Percent
2
5
0
13
1
9.5%
23.8%
0.0%
61.9%
4.8%
125. level of service provided by the WSSU Ticket Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
11
10
0
1
50.0%
45.5%
0.0%
4.5%
0
20
40
60
80
100
0
20
40
60
80
100
126. personnel in the WSSU Ticket Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
11
7
3
1
50.0%
31.8%
13.6%
4.5%
127. Overall, at what level of satisfaction would you rate the services provided by the WSSU Ticket Office? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
11
9
1
1
50.0%
40.9%
4.5%
4.5%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
128. During the Spring 2009 Semester, how often have you interacted with the Diggs Gallery?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
67
17
7
73.6%
18.7%
7.7%
129. What is the primary means of contact you use to interact with Diggs Gallery?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
1
5
0
12
2
5.0%
25.0%
0.0%
60.0%
10.0%
Scale 2 - Other :
130. level of service provided by Diggs Gallery. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
11
0
1
42.9%
52.4%
0.0%
4.8%
131. personnel in Diggs Gallery. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
10
1
1
42.9%
47.6%
4.8%
4.8%
132. Overall, at what level of satisfaction would you rate the services provided by Diggs Gallery? . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
11
0
1
42.9%
52.4%
0.0%
4.8%
0
20
133. During the Spring 2009 Semester, how often have you interacted with the Office of Human Resources?
Response
None
1 - 3 Times
More Than 3 Times
Frequency
Percent
26
26
39
28.6%
28.6%
42.9%
0
20
40
60
80
100
134. What is the primary means of contact you use to interact with the Office of Human Resources?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other(Please Specify Below)
Frequency
Percent
8
19
0
28
2
14.0%
33.3%
0.0%
49.1%
3.5%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
Scale 2 - Other :
135. level of service provided by Office of Human Resources. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
13
34
7
8
21.0%
54.8%
11.3%
12.9%
136. personnel in Office of Human Resources. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
13
33
10
6
21.0%
53.2%
16.1%
9.7%
137. accuracy of information provided by Office of Human Resources. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
13
31
11
7
21.0%
50.0%
17.7%
11.3%
138. amount of time required to resolve your question or issue by Office of Human Resources. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
29
13
11
14.5%
46.8%
21.0%
17.7%
139. process required to submit a request for services from Office of Human Resources. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
9
31
10
11
14.8%
50.8%
16.4%
18.0%
140. Overall, at what level of satisfaction would you rate the services provided by Office of Human Resources?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
11
33
8
9
18.0%
54.1%
13.1%
14.8%
0
20
40