Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
Section A: General Information
What is your employment classification?
Response
EPA (Exempt from the Personnel Act)
SPA (Subject to the Personnel Act)
Unsure / Don't know
Frequency
Percent
41
91
11
28.7%
63.6%
7.7%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Please select the division in which you work.
Scale 1
Response
Academic Affairs
Chancellor's Office
Facilities Management
Finance and Administration
Student Affairs
Unsure / Don't know
Other (Please Specify Below)
Frequency
Percent
55
2
16
19
23
1
25
39.0%
1.4%
11.3%
13.5%
16.3%
0.7%
17.7%
How many years have you been employed at WSSU?
Response
0-6
7 - 12
13 - 18
19 - 24
More than 24
Frequency
Percent
76
45
11
6
5
53.1%
31.5%
7.7%
4.2%
3.5%
Do you currently hold a supervisory position?
Response
Yes
No
Unsure / Don't Know
Frequency
Percent
36
101
6
25.2%
70.6%
4.2%
Do you currently hold an administrative position?
Response
Yes
No
Unsure / Don't know
Frequency
Percent
65
73
6
45.1%
50.7%
4.2%
Section B: Work Climate
Please indicate the extent to which you agree with the following statements.
The number of full-time employees in my work unit is adequate to get the job done.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
20
61
40
21
0
14.1%
43.0%
28.2%
14.8%
0.0%
My department makes it easy for people from diverse backgrounds to fit in and be accepted.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
45
68
13
12
5
31.5%
47.6%
9.1%
8.4%
3.5%
My department administration would be unlikely to intervene if discriminatory behavior occurred.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
10
23
59
36
16
6.9%
16.0%
41.0%
25.0%
11.1%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
In general, the WSSU campus is free of intimidation, harassment, and discrimination.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
12
39
47
26
19
8.4%
27.3%
32.9%
18.2%
13.3%
0
20
40
60
80
100
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
I have read, heard and/or seen insensitive or disparaging comments or materials in the workplace that were offensive to me.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
14
34
63
26
4
9.9%
24.1%
44.7%
18.4%
2.8%
0
I know what resources are available to me at WSSU if I need to discuss an issue of discrimination or harassment.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
38
81
12
7
5
26.6%
56.6%
8.4%
4.9%
3.5%
In general, working relationships are satisfactory between:
Staff and Faculty.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
16
92
22
4
10
11.1%
63.9%
15.3%
2.8%
6.9%
Staff and Students.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
23
99
7
5
9
16.1%
69.2%
4.9%
3.5%
6.3%
Staff in my work unit and the supervisor.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
26
87
12
13
4
18.3%
61.3%
8.5%
9.2%
2.8%
Staff at Winston-Salem State University as a whole and the upper administration in the university.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
12
62
35
17
17
8.4%
43.4%
24.5%
11.9%
11.9%
Members of my work unit and members of other staff units.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
21
94
18
6
4
14.7%
65.7%
12.6%
4.2%
2.8%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
Overall, I am satisfied with the organizational structure of my unit.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
19
70
33
16
6
13.2%
48.6%
22.9%
11.1%
4.2%
Frequency
Percent
10
73
48
13
0
6.9%
50.7%
33.3%
9.0%
0.0%
Frequency
Percent
13
90
28
11
2
9.0%
62.5%
19.4%
7.6%
1.4%
Frequency
Percent
10
83
39
10
1
7.0%
58.0%
27.3%
7.0%
0.7%
Frequency
Percent
8
96
32
8
0
5.6%
66.7%
22.2%
5.6%
0.0%
Frequency
Percent
12
99
22
11
0
8.3%
68.8%
15.3%
7.6%
0.0%
Frequency
Percent
8
88
32
11
1
5.7%
62.9%
22.9%
7.9%
0.7%
Frequency
Percent
2
42
56
38
5
1.4%
29.4%
39.2%
26.6%
3.5%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Section C. Resources
In order to support my work unit, the university provides adequate...
Staff
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Supervisors
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Supplies
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Equipment
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Computer Resources
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Physical Facilities
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Salaries to attract capable staff to my work unit
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
Salaries to retain capable staff to my work unit
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
2
32
57
48
4
1.4%
22.4%
39.9%
33.6%
2.8%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Overall, the university applies funding resources consistent with the institutional priorities.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
1
61
32
26
24
0.7%
42.4%
22.2%
18.1%
16.7%
Frequency
Percent
7
59
37
20
20
4.9%
41.3%
25.9%
14.0%
14.0%
Frequency
Percent
9
60
32
19
23
6.3%
42.0%
22.4%
13.3%
16.1%
Section D: Business Processes
Hiring practices at the university are fair.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Annual evaluation procedures are fair and equitable in my unit.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
My unit uses the results of annual evaluations for guidance in improving staff performance.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
6
56
31
27
23
4.2%
39.2%
21.7%
18.9%
16.1%
Frequency
Percent
4
39
22
21
57
2.8%
27.3%
15.4%
14.7%
39.9%
Termination procedures at the university are fair.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Grievance procedures are adequate and contain appropriate safeguards for the protection of personal and civil rights.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
5
47
19
15
57
3.5%
32.9%
13.3%
10.5%
39.9%
Section E: Physical Environment
I believe that the physical environment at WSSU contributes to an atmosphere for effective learning by students.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
13
104
12
4
9
9.2%
73.2%
8.5%
2.8%
6.3%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
WSSU provides a safe environment (sound building structures, adequate sidewalks, adequate lighting) for all members of the campus community.
Response
Frequency
Percent
19
85
32
2
4
13.4%
59.9%
22.5%
1.4%
2.8%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
WSSU provides a secure environment for all members of the community.
Response
Frequency
Percent
17
84
25
4
13
11.9%
58.7%
17.5%
2.8%
9.1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
The university provides sufficient space conducive to informal cultural and intellectual exchanges.
Response
Frequency
Percent
11
88
21
7
15
7.7%
62.0%
14.8%
4.9%
10.6%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
The campus has a variety of spaces to encourage student learning.
Response
Frequency
Percent
16
90
19
5
13
11.2%
62.9%
13.3%
3.5%
9.1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Section F: Development and Support
My supervisor values employees who strive to be more effective professionals.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
35
66
22
12
8
24.5%
46.2%
15.4%
8.4%
5.6%
My attempts to become a more effective professional are supported by my supervisor.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
35
68
19
12
9
24.5%
47.6%
13.3%
8.4%
6.3%
To what extent do you feel that the WSSU culture emphasizes quality work from the following groups?
Administrators
Response
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Frequency
Percent
21
49
41
16
15
14.8%
34.5%
28.9%
11.3%
10.6%
Faculty
Response
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Frequency
Percent
19
58
32
11
22
13.4%
40.8%
22.5%
7.7%
15.5%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
Support staff
Response
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Frequency
Percent
24
56
42
13
9
16.7%
38.9%
29.2%
9.0%
6.3%
0
20
40
60
80
100
0
20
40
60
80
100
Students
Response
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Frequency
Percent
23
62
35
10
13
16.1%
43.4%
24.5%
7.0%
9.1%
To what extent do you feel that the WSSU provides the opportunites for development in the form of ...
Staff development workshops?
Response
Frequency
Percent
19
55
41
17
11
13.3%
38.5%
28.7%
11.9%
7.7%
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Attendance at professional meetings?
Response
Frequency
Percent
22
48
42
21
9
15.5%
33.8%
29.6%
14.8%
6.3%
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
In-Service training?
Response
Frequency
Percent
16
39
45
24
18
11.3%
27.5%
31.7%
16.9%
12.7%
Frequency
Percent
14
69
41
18
1
9.8%
48.3%
28.7%
12.6%
0.7%
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Overall, I am satisfied with opportunities for development provided by WSSU.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Section G: Branding
To what extent do you think WSSU has a distinctive brand of leadership and service that are evident in most learning experiences and activities
sponsored by the university?
Response
Very much
Quite a bit
Some
Very little
Don't know
Frequency
Percent
11
31
66
24
10
7.7%
21.8%
46.5%
16.9%
7.0%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
0
20
40
60
80
100
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
Section H: Inclusive Governance, Leadership and Engagement
In your opinion, how well does your immediate supervisor do each of the following?
Listen to staff in your work unit.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
34
59
27
21
2
23.8%
41.3%
18.9%
14.7%
1.4%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Give a straight answer when asked a reasonable question.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
33
51
28
29
1
23.2%
35.9%
19.7%
20.4%
0.7%
Use ideas from staff in his/her decision-making. .
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
36
50
31
20
6
25.2%
35.0%
21.7%
14.0%
4.2%
In your opinion, how well does the upper administration at WSSU (e.g., chancellor, provost, vice chancellors, vice provosts) do each of the following?
Listen to ideas from staff.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
12
40
35
35
21
8.4%
28.0%
24.5%
24.5%
14.7%
Frequency
Percent
10
43
31
46
14
6.9%
29.9%
21.5%
31.9%
9.7%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Give a straight answer when asked a reasonable question.
Response
Excellent
Good
Fair
Poor
Don't Know
Establish clear priorities for the university.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
19
52
44
23
6
13.2%
36.1%
30.6%
16.0%
4.2%
Frequency
Percent
11
43
34
45
10
7.7%
30.1%
23.8%
31.5%
7.0%
Make decisions transparent to university community.
Response
Excellent
Good
Fair
Poor
Don't Know
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
Provide opportunities for faculty, staff and/or students to be involved in the decision making process.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
4
42
44
41
13
2.8%
29.2%
30.6%
28.5%
9.0%
0
20
40
60
80
100
Overall, how well does WSSU upper administration do in the areas of transparency of decision making, communications between all levels of decision
making, and providing opportunities for all to be represented in decision making?
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
6
28
55
44
10
4.2%
19.6%
38.5%
30.8%
7.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Section I: Community Service
How many WSSU-related community outreach projects have you participated in the last year?
Academic (e.g. Adult Learner Symposium)
Response
0
1-2
3 or more
Frequency
Percent
75
52
14
53.2%
36.9%
9.9%
Cultural (e.g, Diggs Gallery Exhibitions)
Response
0
1-2
3 or more
Frequency
Percent
69
66
5
49.3%
47.1%
3.6%
Athletic (e.g., Track Meets)
Response
0
1-2
3 or more
Frequency
Percent
63
35
40
45.7%
25.4%
29.0%
Governance (e.g., Staff Senate)
Response
0
1-2
3 or more
Frequency
Percent
45
62
31
32.6%
44.9%
22.5%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
Section J: Customer Service (CETL)
During the spring 2013 semester, how often have you interacted with the Center for Excellence in Teaching and Learning (CETL)?
Response
None
1-3 times
More than 3 times
1a. Please indicate your satisfaction with the level of
(CETL).
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1c. Please indicate your satisfaction with the accuracy
Learning (CETL).
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1d.
Please indicate your satisfaction with the
Learning (CETL).
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1e. Please indicate your satisfaction with the process
Teaching and Learning
(CETL).
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1f. Please indicate your satisfaction with the amount of
to resolve your
question or issue.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
75.5%
18.9%
5.6%
Frequency
Percent
0
1
23
11
0.0%
2.9%
65.7%
31.4%
0
20
0
Frequency
Percent
0
1
22
13
0.0%
2.8%
61.1%
36.1%
0
of information provided by the Center for
Frequency
Percent
0
1
23
11
0.0%
2.9%
65.7%
31.4%
Frequency
Percent
0
1
23
12
0.0%
2.8%
63.9%
33.3%
20
Percent
0
1
25
7
0.0%
3.0%
75.8%
21.2%
Percent
0
2
23
9
0.0%
5.9%
67.6%
26.5%
0
Percent
0
1
23
11
0.0%
2.9%
65.7%
31.4%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
100
40
60
80
100
40
60
80
100
20
40
60
80
100
Center for Excellence in Teaching and
0
0
20
40
60
80
100
Center for Excellence in
20
40
60
80
100
Teaching and Learning (CETL)
0
Center for Excellence in Teaching and Learning
Frequency
80
Excellence in Teaching and
time required by the Center for Excellence in
Frequency
60
Learning (CETL).
20
required to submit a request for services from the
Frequency
40
Teaching and Learning
in the Center for Excellence in Teaching and
helpfulness of the information provided by the
Response
Response
Percent
108
27
8
service provided by the Center for Excellence in
Response
1b.
Frequency
20
40
60
80
100
60
80
100
(CETL)?
0
20
40
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
Section J: Customer Service (Facilities)
During the spring 2013 semester, how often have you interacted with any office associated with Facilities?
Response
None
1-3 times
More than 3 times
2a. Please indicate your satisfaction with
housekeeping,
waste/recycling)
Frequency
Percent
22
59
62
15.4%
41.3%
43.4%
the level of service provided by
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
2c. Please indicate your satisfaction with
estimating,
project management)
Percent
6
11
66
35
4
4.9%
9.0%
54.1%
28.7%
3.3%
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
2d. Please indicate your satisfaction with
budget management/procurement)
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
2e.
Percent
5
22
63
28
4
4.1%
18.0%
51.6%
23.0%
3.3%
Please indicate your satisfaction with the
Percent
7
14
48
18
34
5.8%
11.6%
39.7%
14.9%
28.1%
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
20
40
80
100
60
80
100
0
20
40
60
80
100
0
20
(project planning,
40
60
Facilities Business Office (motor pool,
Frequency
Percent
2
8
60
29
21
1.7%
6.7%
50.0%
24.2%
17.5%
level of service provided by Facilities
Response
0
60
(grounds,
Facilities Design & Construction
Frequency
the level of service provided by
40
Facilities Maintenance & Operations
Frequency
the level of service provided by
20
Facilities Environmental Services
Frequency
2b. Please indicate your satisfaction with
the level of service provided by
(maintenance, repairs, building
temperature)
0
0
80
100
buses,
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Administration
Frequency
Percent
1
12
66
30
12
0.8%
9.9%
54.5%
24.8%
9.9%
Section J: Customer Service (Financial Aid)
During the spring 2013 semester, how often have you interacted with the Office of Financial Aid?
Response
None
1-3 times
More than 3 times
3a.
Please indicate your satisfaction with the level of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
70
37
36
49.0%
25.9%
25.2%
service provided by the Office of Financial Aid.
Frequency
Percent
11
22
37
2
15.3%
30.6%
51.4%
2.8%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
3b.
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
3c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
3d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the process
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
3f. Please indicate your satisfaction with the amount of
issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
3g.
Frequency
Percent
10
27
31
4
13.9%
37.5%
43.1%
5.6%
Overall, how satisfied have you been with the
0
20
of information provided by the Office of Financial
Frequency
Percent
9
30
31
2
12.5%
41.7%
43.1%
2.8%
helpfulness of the information provided by the
Response
3e.
in the Office of Financial Aid.
Frequency
Percent
10
27
33
2
13.9%
37.5%
45.8%
2.8%
0
Percent
11
28
30
0
15.9%
40.6%
43.5%
0.0%
Percent
15
33
20
1
21.7%
47.8%
29.0%
1.4%
80
100
40
60
80
100
60
80
100
Office of Financial Aid.
0
20
0
40
Office of Financial Aid.
20
time required by the Office of Financial Aid to
Frequency
60
Aid.
20
required to submit a request for services from the
Frequency
40
40
60
80
100
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Office of Financial Aid?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
11
31
30
0
15.3%
43.1%
41.7%
0.0%
Section J: Customer Service (Human Resources)
During the spring 2013 semester, how often have you interacted with the Office of Human Resources?
Response
None
1-3 times
More than 3 times
4a.
Please indicate your satisfaction with the level of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
4b.
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
16
76
48
11.4%
54.3%
34.3%
service provided by the Office of Human Resources.
Frequency
Percent
9
19
84
17
7.0%
14.7%
65.1%
13.2%
in the Office of Human Resources.
Frequency
Percent
8
22
75
23
6.3%
17.2%
58.6%
18.0%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
4c.
Please indicate your satisfaction with the accuracy
of information provided by the Office of Human
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
4d.
Please indicate your satisfaction with the
Percent
11
31
67
20
8.5%
24.0%
51.9%
15.5%
helpfulness of the information provided by the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
4e. Please indicate your satisfaction with the process
Resources.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
4f. Please indicate your satisfaction with the amount of
issue.
Percent
11
24
76
17
8.6%
18.8%
59.4%
13.3%
Resources.
20
Frequency
Percent
13
24
71
19
10.2%
18.9%
55.9%
15.0%
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
14
32
62
19
11.0%
25.2%
48.8%
15.0%
40
60
80
100
80
100
80
100
Office of Human Resources.
0
20
0
40
60
Office of Human
20
time required by the Office of Human Resources to
Response
Overall, how satisfied have you been with the
Frequency
0
required to submit a request for services from the
Response
4g.
Frequency
40
60
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
Office of Human Resources?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
11
27
73
18
8.5%
20.9%
56.6%
14.0%
Section J: Customer Service (Institutional Assessment and Research)
During the spring 2013 semester, how often have you interacted with the Institutional Assessment and Research office?
Response
None
1-3 times
More than 3 times
5a.
Please indicate your satisfaction with the level of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5b.
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
97
30
15
68.3%
21.1%
10.6%
0
20
service provided by the Institutional Assessment
Frequency
Percent
1
3
32
11
2.1%
6.4%
68.1%
23.4%
0
and Research office.
20
in the Institutional Assessment and Research
Frequency
Percent
1
2
29
15
2.1%
4.3%
61.7%
31.9%
0
of information provided by the Institutional
Frequency
Percent
1
2
29
15
2.1%
4.3%
61.7%
31.9%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
40
60
80
100
60
80
100
office.
20
40
Assessment and Research office.
0
20
40
60
80
100
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
5d. Please indicate your satisfaction with the
office.
helpfulness of the information provided by
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5e. Please indicate your satisfaction with the process
and Research office.
Percent
1
4
28
14
2.1%
8.5%
59.6%
29.8%
0
20
required to submit a request for services from the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5f. Please indicate your satisfaction with the amount of
resolve your question or issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5g.
Frequency
the Institutional Assessment and Research
Overall, how satisfied have you been with the
Frequency
Percent
1
5
31
10
2.1%
10.6%
66.0%
21.3%
0
Percent
1
4
33
9
2.1%
8.5%
70.2%
19.1%
60
80
100
Institutional Assessment
20
time required by the Institutional Assessment and
Frequency
40
40
60
80
100
Research office to
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Institutional Assessment and Research office?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
1
3
29
14
2.1%
6.4%
61.7%
29.8%
Section J: Customer Service (Information Technology)
During the spring 2013 semester, how often have you interacted with the Office of Information Technology?
Response
None
1-3 times
More than 3 times
6a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
6c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
6d.
Please indicate your satisfaction with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Percent
32
52
59
22.4%
36.4%
41.3%
service provided by the Office of Information
Response
6b.
Frequency
Frequency
Percent
5
14
64
28
4.5%
12.6%
57.7%
25.2%
Technology.
0
20
40
60
80
100
0
20
40
60
80
100
80
100
in the Office of Information Technology.
Frequency
Percent
4
8
69
30
3.6%
7.2%
62.2%
27.0%
of information provided by the Office of Information
Frequency
Percent
6
12
60
32
5.5%
10.9%
54.5%
29.1%
helpfulness of the information provided by the
Frequency
Percent
4
14
63
29
3.6%
12.7%
57.3%
26.4%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
0
Technology.
20
40
60
Office of Information Technology.
0
20
40
60
80
100
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
6e. Please indicate your satisfaction with the process
Technology.
required to submit a request for services from the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
6f. Please indicate your satisfaction with the amount of
question or issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
6g.
Overall, how satisfied have you been with the
Frequency
Percent
5
17
62
27
4.5%
15.3%
55.9%
24.3%
0
time required by the Office of Information
Frequency
Percent
5
21
55
29
4.5%
19.1%
50.0%
26.4%
Office of Information
20
40
60
80
100
Technology to resolve your
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
60
80
100
Office of Information Technology?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
6
10
64
30
5.5%
9.1%
58.2%
27.3%
Section J: Customer Service (C.G. O'Kelly Library)
During the spring 2013 semester, how often have you interacted with the C.G. O'Kelly Library?
Response
None
1-3 times
More than 3 times
7a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
7c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
7d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
7e.
Please indicate your satisfaction with the process
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
51.7%
32.2%
16.1%
Frequency
Percent
1
1
41
25
1.5%
1.5%
60.3%
36.8%
in the C.G. O'Kelly Library.
Frequency
Percent
1
2
38
27
1.5%
2.9%
55.9%
39.7%
of information provided by the C.G. O'Kelly Library.
Frequency
Percent
1
0
38
29
1.5%
0.0%
55.9%
42.6%
helpfulness of the information provided by the
Response
Response
Percent
74
46
23
service provided by the C.G. O'Kelly Library.
Response
7b.
Frequency
Frequency
Percent
1
0
36
30
1.5%
0.0%
53.7%
44.8%
0
C.G. O'Kelly Library.
0
20
required to submit a request for services from the
Frequency
Percent
1
3
38
26
1.5%
4.4%
55.9%
38.2%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
0
40
C.G. O'Kelly Library.
20
40
60
80
100
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
7f. Please indicate your satisfaction with the amount of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
7g.
Overall, how satisfied have you been with the
time required by the C.G. O'Kelly Library to resolve
Frequency
Percent
1
2
36
29
1.5%
2.9%
52.9%
42.6%
your question or issue.
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
C.G. O'Kelly Library?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
1
0
39
27
1.5%
0.0%
58.2%
40.3%
Section J: Customer Service (Sponsored Programs)
During the spring 2013 semester, how often have you interacted with the Office of Sponsored Programs?
Response
None
1-3 times
More than 3 times
8a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8e. Please indicate your satisfaction with the process
Programs.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8f. Please indicate your satisfaction with the amount of
question or issue.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
77.8%
15.3%
6.9%
Frequency
Percent
1
1
21
8
3.2%
3.2%
67.7%
25.8%
Programs.
0
20
40
60
80
100
0
20
40
60
80
100
80
100
in the Office of Sponsored Programs.
Frequency
Percent
1
0
21
9
3.2%
0.0%
67.7%
29.0%
of information provided by the Office of Sponsored
Frequency
Percent
1
1
20
8
3.3%
3.3%
66.7%
26.7%
helpfulness of the information provided by the
Response
Response
Percent
112
22
10
service provided by the Office of Sponsored
Response
8b.
Frequency
Frequency
Percent
1
2
19
9
3.2%
6.5%
61.3%
29.0%
0
Programs.
20
Percent
1
2
21
7
3.2%
6.5%
67.7%
22.6%
20
0
Percent
1
2
21
7
3.2%
6.5%
67.7%
22.6%
40
60
80
100
Office of Sponsored
20
time required by the Office of Sponsored Programs
Frequency
60
Office of Sponsored Programs.
0
required to submit a request for services from the
Frequency
40
40
60
80
100
to resolve your
0
20
40
60
80
100
0
20
40
60
80
100
Office of Sponsored Programs?
Frequency
Percent
1
1
21
8
3.2%
3.2%
67.7%
25.8%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
Spring 2013
N=148
Section J: Customer Service (Registrar)
During the spring 2013 semester, how often have you interacted with the Office of the Registrar?
Response
None
1-3 times
More than 3 times
9a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the process
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9f. Please indicate your satisfaction with the amount of
issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
43.3%
27.7%
29.1%
Frequency
Percent
2
15
54
9
2.5%
18.8%
67.5%
11.3%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
60
80
100
in the Office of the Registrar.
Frequency
Percent
3
14
50
12
3.8%
17.7%
63.3%
15.2%
of information provided by the Office of the
Frequency
Percent
1
13
57
8
1.3%
16.5%
72.2%
10.1%
helpfulness of the information provided by the
Response
9e.
Percent
61
39
41
service provided by the Office of the Registrar.
Response
9b.
Frequency
Frequency
Percent
2
15
53
10
2.5%
18.8%
66.3%
12.5%
Registrar.
0
20
Office of the Registrar.
0
20
required to submit a request for services from the
Frequency
Percent
4
20
48
8
5.0%
25.0%
60.0%
10.0%
0
Percent
7
22
41
9
8.9%
27.8%
51.9%
11.4%
40
Office of the Registrar.
20
time required by the Office of the Registrar to
Frequency
40
40
60
80
100
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
Office of the Registrar?
Frequency
Percent
2
19
49
8
2.6%
24.4%
62.8%
10.3%
P repare d by In stitu tion al Assessme nt & Re se arch
September 201 3