Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
Section A: General Information
What is your employment classification?
Response
EPA (Exempt from the Personnel Act)
SPA (Subject to the Personnel Act)
Unsure / Don't know
Frequency
Percent
45
73
1
37.8%
61.3%
0.8%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Please select the division in which you work.
Response
Academic Affairs
Chancellor's Office
Facilities Management
Finance and Administration
Student Affairs
Unsure / Don't know
Other (Please Specify Below)
Frequency
Percent
43
7
9
20
13
1
18
38.7%
6.3%
8.1%
18.0%
11.7%
0.9%
16.2%
How many years have you been employed at WSSU?
Response
0-6
7 - 12
13 - 18
19 - 24
More than 24
Frequency
Percent
59
36
12
10
2
49.6%
30.3%
10.1%
8.4%
1.7%
Do you currently hold a supervisory position?
Response
Yes
No
Unsure / Don't Know
Frequency
Percent
39
80
0
32.8%
67.2%
0.0%
Do you currently hold an administrative position?
Response
Yes
No
Unsure / Don't know
Frequency
Percent
52
61
5
44.1%
51.7%
4.2%
Section B: Work Climate
Please indicate the extent to which you agree with the following statements.
The number of full-time employees in my work unit is adequate to get the job done.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
15
42
35
22
4
12.7%
35.6%
29.7%
18.6%
3.4%
My department makes it easy for people from diverse backgrounds to fit in and be accepted.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
33
62
11
9
3
28.0%
52.5%
9.3%
7.6%
2.5%
My department administration would be unlikely to intervene if discriminatory behavior occurred.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
11
17
41
34
14
9.4%
14.5%
35.0%
29.1%
12.0%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
In general, the WSSU campus is free of intimidation, harassment, and discrimination.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
9
41
33
26
9
7.6%
34.7%
28.0%
22.0%
7.6%
0
20
40
60
80
100
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
I have read, heard and/or seen insensitive or disparaging comments or materials in the workplace that were offensive to me.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
13
27
48
24
5
11.1%
23.1%
41.0%
20.5%
4.3%
0
I know what resources are available to me at WSSU if I need to discuss an issue of discrimination or harassment.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
22
75
8
6
7
18.6%
63.6%
6.8%
5.1%
5.9%
Frequency
Percent
11
79
11
6
10
9.4%
67.5%
9.4%
5.1%
8.5%
In general, working relationships are satisfactory between:
Staff and Faculty.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Staff and Students.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
14
78
13
1
11
12.0%
66.7%
11.1%
0.9%
9.4%
Staff in my work unit and the supervisor.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
22
61
14
17
1
19.1%
53.0%
12.2%
14.8%
0.9%
Staff at Winston-Salem State University as a whole and the upper administration in the university.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
5
53
26
20
14
4.2%
44.9%
22.0%
16.9%
11.9%
Members of my work unit and members of other staff units.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
12
80
15
3
7
10.3%
68.4%
12.8%
2.6%
6.0%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
Overall, I am satisfied with the organizational structure of my unit.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
7
68
22
18
4
5.9%
57.1%
18.5%
15.1%
3.4%
Frequency
Percent
11
56
33
15
4
9.2%
47.1%
27.7%
12.6%
3.4%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Section C: Resources
In order to support my work unit, the university provides adequate...
Staff
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Supervisors
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
16
76
17
6
3
13.6%
64.4%
14.4%
5.1%
2.5%
Frequency
Percent
7
58
39
13
0
6.0%
49.6%
33.3%
11.1%
0.0%
Frequency
Percent
7
61
35
12
0
6.1%
53.0%
30.4%
10.4%
0.0%
Frequency
Percent
11
63
27
16
0
9.4%
53.8%
23.1%
13.7%
0.0%
Frequency
Percent
11
63
23
17
2
9.5%
54.3%
19.8%
14.7%
1.7%
Frequency
Percent
4
35
43
30
6
3.4%
29.7%
36.4%
25.4%
5.1%
Supplies
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Equipment
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Computer Resources
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Physical Facilities
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Salaries to attract capable staff to my work unit
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
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Nove mb er 2 014
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
Salaries to retain capable staff to my work unit
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
4
20
50
38
6
3.4%
16.9%
42.4%
32.2%
5.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
Overall, the university applies funding resources consistent with the institutional priorities.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
3
41
28
22
23
2.6%
35.0%
23.9%
18.8%
19.7%
Frequency
Percent
4
43
35
19
17
3.4%
36.4%
29.7%
16.1%
14.4%
Frequency
Percent
7
51
31
17
12
5.9%
43.2%
26.3%
14.4%
10.2%
Section D: Business Processes
Hiring practices at the university are fair.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Annual evaluation procedures are fair and equitable in my unit.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
My unit uses the results of annual evaluations for guidance in improving staff performance.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
9
39
39
17
15
7.6%
32.8%
32.8%
14.3%
12.6%
Frequency
Percent
3
33
14
18
48
2.6%
28.4%
12.1%
15.5%
41.4%
Termination procedures at the university are fair.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Grievance procedures are adequate and contain appropriate safeguards for the protection of personal and civil rights.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
5
43
10
17
43
4.2%
36.4%
8.5%
14.4%
36.4%
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Nove mb er 2 014
0
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
Section E: Physical Environment
I believe that the physical environment at WSSU contributes to an atmosphere for effective learning by students.
Response
Frequency
Percent
15
76
15
3
9
12.7%
64.4%
12.7%
2.5%
7.6%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
0
20
40
60
80
100
WSSU provides a safe environment (sound building structures, adequate sidewalks, adequate lighting) for all members of the campus community.
Response
Frequency
Percent
10
79
23
5
1
8.5%
66.9%
19.5%
4.2%
0.8%
Frequency
Percent
7
78
17
9
7
5.9%
66.1%
14.4%
7.6%
5.9%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
WSSU provides a secure environment for all members of the community.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
The university provides sufficient space conducive to informal cultural and intellectual exchanges.
Response
Frequency
Percent
7
80
10
6
14
6.0%
68.4%
8.5%
5.1%
12.0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
The campus has a variety of spaces to encourage student learning.
Response
Frequency
Percent
15
81
3
2
16
12.8%
69.2%
2.6%
1.7%
13.7%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Section F: Development and Support
My supervisor values employees who strive to be more effective professionals.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
33
56
12
15
3
27.7%
47.1%
10.1%
12.6%
2.5%
My attempts to become a more effective professional are supported by my supervisor.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
33
55
11
18
2
27.7%
46.2%
9.2%
15.1%
1.7%
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Nove mb er 2 014
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
To what extent do you feel that the WSSU culture emphasizes quality work from the following groups?
Administrators
Response
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Frequency
Percent
21
37
33
16
10
17.9%
31.6%
28.2%
13.7%
8.5%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Faculty
Response
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Frequency
Percent
26
42
19
6
24
22.2%
35.9%
16.2%
5.1%
20.5%
Support staff
Response
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Frequency
Percent
23
47
33
12
2
19.7%
40.2%
28.2%
10.3%
1.7%
Students
Response
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Frequency
Percent
24
47
23
4
17
20.9%
40.9%
20.0%
3.5%
14.8%
To what extent do you feel that WSSU provides opportunities for development in the form of...
Staff development workshops?
Response
Frequency
Percent
16
45
34
18
4
13.7%
38.5%
29.1%
15.4%
3.4%
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Attendance at professional meetings?
Response
Frequency
Percent
17
41
29
22
8
14.5%
35.0%
24.8%
18.8%
6.8%
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
In-Service training?
Response
Frequency
Percent
17
38
30
25
6
14.7%
32.8%
25.9%
21.6%
5.2%
Frequency
Percent
9
49
35
19
5
7.7%
41.9%
29.9%
16.2%
4.3%
Almost Always (4)
(3)
(2)
Almost Never (1)
Don't Know
Overall, I am satisfied with opportunities for development provided by WSSU.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
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Nove mb er 2 014
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
Section G: Branding
To what extent do you think WSSU has a distinctive brand of leadership and service that are evident in most learning experiences and activities
sponsored by the university?
Response
Very much
Quite a bit
Some
Very little
Don't know
Frequency
Percent
3
23
49
25
17
2.6%
19.7%
41.9%
21.4%
14.5%
0
20
40
60
80
100
Section H: Inclusive Governance, Leadership and Engagement
In your opinion, how well does your immediate supervisor do each of the following?
Listen to staff in your work unit.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
29
42
25
21
0
24.8%
35.9%
21.4%
17.9%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Give a straight answer when asked a reasonable question.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
28
41
20
28
0
23.9%
35.0%
17.1%
23.9%
0.0%
Use ideas from staff in his/her decision-making. .
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
25
41
23
24
4
21.4%
35.0%
19.7%
20.5%
3.4%
In your opinion, how well does the upper administration at WSSU (e.g., chancellor, provost, vice chancellors, vice provosts) do each of
the following?
Listen to ideas from staff.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
7
28
36
30
16
6.0%
23.9%
30.8%
25.6%
13.7%
Frequency
Percent
9
20
36
37
15
7.7%
17.1%
30.8%
31.6%
12.8%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Give a straight answer when asked a reasonable question.
Response
Excellent
Good
Fair
Poor
Don't Know
Establish clear priorities for the university.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
13
29
32
28
15
11.1%
24.8%
27.4%
23.9%
12.8%
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Nove mb er 2 014
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
Make decisions transparent to university community.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
8
20
32
43
13
6.9%
17.2%
27.6%
37.1%
11.2%
0
20
40
60
80
100
0
20
40
60
80
100
Provide opportunities for faculty, staff and/or students to be involved in the decision making process.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
6
23
30
41
16
5.2%
19.8%
25.9%
35.3%
13.8%
Overall, how well does WSSU upper administration do in the areas of transparency of decision making, communications between all levels of decision
making, and providing opportunities for all to be represented in decision making?
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
5
20
33
48
11
4.3%
17.1%
28.2%
41.0%
9.4%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
Section I: Community Service
How many WSSU-related community outreach projects have you participated in the last year?
Academic (e.g. Adult Learner Symposium)
Response
0
1-2
3 or more
Frequency
Percent
65
37
11
57.5%
32.7%
9.7%
Cultural (e.g, Diggs Gallery Exhibitions)
Response
0
1-2
3 or more
Frequency
Percent
63
33
18
55.3%
28.9%
15.8%
Athletic (e.g., Track Meets)
Response
0
1-2
3 or more
Frequency
Percent
48
25
42
41.7%
21.7%
36.5%
Governance (e.g., Staff Senate)
Response
0
1-2
3 or more
Frequency
Percent
50
36
28
43.9%
31.6%
24.6%
Section J: Customer Service (CETL)
During the spring 2014 semester, how often have you interacted with the Center for Excellence in Teaching and Learning (CETL)?
Response
None
1-3 times
More than 3 times
1a. Please indicate your satisfaction with the level of
(CETL).
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
81
23
11
70.4%
20.0%
9.6%
0
20
service provided by the Center for Excellence in
Frequency
Percent
0
3
24
7
0.0%
8.8%
70.6%
20.6%
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0
40
Teaching and Learning
20
40
60
80
100
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
1b.
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1c. Please indicate your satisfaction with the accuracy
Learning (CETL).
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1d.
Please indicate your satisfaction with the
Learning (CETL).
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1e. Please indicate your satisfaction with the process
Teaching and Learning
(CETL).
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1f. Please indicate your satisfaction with the amount of
to resolve your
question or issue.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
0
5
21
8
0.0%
14.7%
61.8%
23.5%
0
of information provided by the Center for
Frequency
Percent
0
5
23
5
0.0%
15.2%
69.7%
15.2%
helpfulness of the information provided by the
Response
Response
in the Center for Excellence in Teaching and
Frequency
Percent
0
4
24
6
0.0%
11.8%
70.6%
17.6%
Learning (CETL).
20
Percent
0
6
20
7
0.0%
18.2%
60.6%
21.2%
0
Percent
0
5
22
7
0.0%
14.7%
64.7%
20.6%
0
0
Percent
0
4
23
7
0.0%
11.8%
67.6%
20.6%
100
20
40
60
80
100
20
40
60
80
100
Center for Excellence in
20
40
60
80
100
Teaching and Learning (CETL)
0
Center for Excellence in Teaching and Learning
Frequency
80
Center for Excellence in Teaching and
time required by the Center for Excellence in
Frequency
60
Excellence in Teaching and
required to submit a request for services from the
Frequency
40
20
40
60
80
100
(CETL)?
0
20
40
60
80
100
0
20
40
60
80
100
Section J: Customer Service (Facilities)
During the spring 2014 semester, how often have you interacted with any office associated with Facilities?
Response
None
1-3 times
More than 3 times
2a. Please indicate your satisfaction with
housekeeping,
waste/recycling)
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
Frequency
Percent
17
40
58
14.8%
34.8%
50.4%
the level of service provided by
Frequency
Percent
9
12
53
21
2
9.3%
12.4%
54.6%
21.6%
2.1%
2b. Please indicate your satisfaction with
the level of service provided by
(maintenance, repairs, building
temperature)
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
Facilities Environmental Services
0
20
(grounds,
40
60
80
100
60
80
100
Facilities Maintenance & Operations
Frequency
Percent
7
22
50
18
1
7.1%
22.4%
51.0%
18.4%
1.0%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014
0
20
40
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
2c. Please indicate your satisfaction with
estimating,
project management)
the level of service provided by
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
2d. Please indicate your satisfaction with
budget management/procurement)
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
2e.
Frequency
Percent
5
8
43
13
28
5.2%
8.2%
44.3%
13.4%
28.9%
the level of service provided by
Response
Please indicate your satisfaction with the
Facilities Design & Construction
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
N/A
20
40
60
Facilities Business Office (motor pool,
Frequency
Percent
4
8
54
15
16
4.1%
8.2%
55.7%
15.5%
16.5%
level of service provided by Facilities
Response
0
(project planning,
0
80
100
buses,
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
60
80
100
Administration
Frequency
Percent
5
11
55
20
6
5.2%
11.3%
56.7%
20.6%
6.2%
Section J: Customer Service (Financial Aid)
During the spring 2014 semester, how often have you interacted with the Office of Financial Aid?
Response
None
1-3 times
More than 3 times
3a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
3c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
3d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
3e.
Please indicate your satisfaction with the process
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
40.0%
33.0%
27.0%
Frequency
Percent
13
21
33
2
18.8%
30.4%
47.8%
2.9%
in the Office of Financial Aid.
Frequency
Percent
10
22
33
4
14.5%
31.9%
47.8%
5.8%
of information provided by the Office of Financial
Frequency
Percent
12
19
35
3
17.4%
27.5%
50.7%
4.3%
helpfulness of the information provided by the
Response
Response
Percent
46
38
31
service provided by the Office of Financial Aid.
Response
3b.
Frequency
Frequency
Percent
14
16
36
3
20.3%
23.2%
52.2%
4.3%
0
Aid.
20
Office of Financial Aid.
0
20
required to submit a request for services from the
Frequency
Percent
15
20
29
4
22.1%
29.4%
42.6%
5.9%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014
40
0
40
Office of Financial Aid.
20
40
60
80
100
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
3f. Please indicate your satisfaction with the amount of
issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
3g.
Overall, how satisfied have you been with the
time required by the Office of Financial Aid to
Frequency
Percent
19
18
26
4
28.4%
26.9%
38.8%
6.0%
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
80
100
80
100
Office of Financial Aid?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
15
19
32
3
21.7%
27.5%
46.4%
4.3%
Section J: Customer Service (Human Resources)
During the spring 2014 semester, how often have you interacted with the Office of Human Resources?
Response
None
1-3 times
More than 3 times
4a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
4c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
4d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
4e. Please indicate your satisfaction with the process
Resources.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
4f. Please indicate your satisfaction with the amount of
issue.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
15.7%
42.6%
41.7%
Frequency
Percent
8
24
55
10
8.2%
24.7%
56.7%
10.3%
in the Office of Human Resources.
Frequency
Percent
7
20
55
13
7.4%
21.1%
57.9%
13.7%
of information provided by the Office of Human
Frequency
Percent
8
23
56
8
8.4%
24.2%
58.9%
8.4%
helpfulness of the information provided by the
Response
Response
Percent
18
49
48
service provided by the Office of Human Resources.
Response
4b.
Frequency
Frequency
Percent
7
23
57
10
7.2%
23.7%
58.8%
10.3%
0
Resources.
20
Office of Human Resources.
0
20
required to submit a request for services from the
Frequency
Percent
7
29
50
8
7.4%
30.9%
53.2%
8.5%
0
Percent
14
28
46
8
14.6%
29.2%
47.9%
8.3%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014
0
40
60
Office of Human
20
time required by the Office of Human Resources to
Frequency
40
20
40
60
resolve your question or
40
60
80
100
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
4g.
Overall, how satisfied have you been with the
Office of Human Resources?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
10
21
57
7
10.5%
22.1%
60.0%
7.4%
0
20
40
60
80
100
40
60
80
100
Section J: Customer Service (Institutional Assessment & Research)
During the spring 2014 semester, how often have you interacted with the Institutional Assessment and Research office?
Response
None
1-3 times
More than 3 times
5a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5d. Please indicate your satisfaction with the
office.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5e. Please indicate your satisfaction with the process
and Research office.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5f. Please indicate your satisfaction with the amount of
resolve your question or issue.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
64.7%
25.0%
10.3%
Frequency
Percent
0
3
27
10
0.0%
7.5%
67.5%
25.0%
0
20
0
and Research office.
20
in the Institutional Assessment and Research
Frequency
Percent
0
3
25
11
0.0%
7.7%
64.1%
28.2%
0
of information provided by the Institutional
Frequency
Percent
0
4
25
11
0.0%
10.0%
62.5%
27.5%
helpfulness of the information provided by
Response
Response
Percent
75
29
12
service provided by the Institutional Assessment
Response
5b.
Frequency
Frequency
Percent
0
4
25
11
0.0%
10.0%
62.5%
27.5%
Percent
0
4
28
8
0.0%
10.0%
70.0%
20.0%
Percent
0
4
26
10
0.0%
10.0%
65.0%
25.0%
80
100
40
60
80
100
Assessment and Research office.
0
20
40
60
80
100
the Institutional Assessment and Research
0
20
0
40
60
80
100
Institutional Assessment
20
time required by the Institutional Assessment and
Frequency
60
office.
20
required to submit a request for services from the
Frequency
40
40
60
80
100
Research office to
0
20
40
60
80
100
0
20
40
60
80
100
Institutional Assessment and Research office?
Frequency
Percent
1
2
27
9
2.6%
5.1%
69.2%
23.1%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
Section J: Customer Service (Information Technology)
During the spring 2014 semester, how often have you interacted with the Office of Information Technology?
Response
None
1-3 times
More than 3 times
6a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
6c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
6d.
Please indicate your satisfaction with the
14.7%
28.4%
56.9%
Frequency
Percent
10
15
45
26
10.4%
15.6%
46.9%
27.1%
0
20
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
6e. Please indicate your satisfaction with the process
Technology.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
6f. Please indicate your satisfaction with the amount of
question or issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Overall, how satisfied have you been with the
40
60
80
100
Technology.
0
20
40
60
80
100
0
20
40
60
80
100
80
100
in the Office of Information Technology.
Frequency
Percent
7
9
48
32
7.3%
9.4%
50.0%
33.3%
of information provided by the Office of Information
Frequency
Percent
6
15
47
26
6.4%
16.0%
50.0%
27.7%
helpfulness of the information provided by the
Response
6g.
Percent
17
33
66
service provided by the Office of Information
Response
6b.
Frequency
Frequency
Percent
9
9
50
28
9.4%
9.4%
52.1%
29.2%
0
Technology.
20
Percent
8
12
53
24
8.2%
12.4%
54.6%
24.7%
0
0
time required by the Office of Information
Frequency
Percent
12
18
39
27
12.5%
18.8%
40.6%
28.1%
60
Office of Information Technology.
20
required to submit a request for services from the
Frequency
40
40
60
80
100
Office of Information
20
40
60
80
100
Technology to resolve your
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Office of Information Technology?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
9
12
46
28
9.5%
12.6%
48.4%
29.5%
Section J: Customer Service (C. G. O'Kelly Library)
During the spring 2014 semester, how often have you interacted with the C.G. O'Kelly Library?
Response
None
1-3 times
More than 3 times
Frequency
Percent
49
33
33
42.6%
28.7%
28.7%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
7a.
Please indicate your satisfaction with the level of
service provided by the C.G. O'Kelly Library.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
7b.
Please indicate your satisfaction with the personnel
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the accuracy
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your satisfaction with the process
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
7f. Please indicate your satisfaction with the amount of
20
40
60
80
100
Percent
1
3
33
29
1.5%
4.5%
50.0%
43.9%
0
20
40
60
80
100
Frequency
Percent
0
2
37
26
0.0%
3.1%
56.9%
40.0%
20
40
60
80
100
Frequency
Percent
0
3
37
25
0.0%
4.6%
56.9%
38.5%
60
80
100
0
C.G. O'Kelly Library.
0
20
Frequency
Percent
0
2
34
27
0.0%
3.2%
54.0%
42.9%
0
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
0
2
39
25
0.0%
3.0%
59.1%
37.9%
40
C.G. O'Kelly Library.
20
time required by the C.G. O'Kelly Library to resolve
Response
Overall, how satisfied have you been with the
0
required to submit a request for services from the
Response
7g.
Frequency
helpfulness of the information provided by the
Response
7e.
0.0%
4.5%
51.5%
43.9%
of information provided by the C.G. O'Kelly Library.
Response
7d.
Percent
0
3
34
29
in the C.G. O'Kelly Library.
Response
7c.
Frequency
40
60
80
100
your question or issue.
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
C.G. O'Kelly Library?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
1
1
37
27
1.5%
1.5%
56.1%
40.9%
Section J: Customer Service (Sponsored Programs)
During the spring 2014 semester, how often have you interacted with the Office of Sponsored Programs?
Response
None
1-3 times
More than 3 times
8a.
Please indicate your satisfaction with the level of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8b.
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
87
23
6
75.0%
19.8%
5.2%
service provided by the Office of Sponsored
Frequency
Percent
0
0
25
3
0.0%
0.0%
89.3%
10.7%
Programs.
0
20
40
60
80
100
0
20
40
60
80
100
in the Office of Sponsored Programs.
Frequency
Percent
0
0
24
3
0.0%
0.0%
88.9%
11.1%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
8c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8d.
Please indicate your satisfaction with the
Frequency
Percent
0
0
25
2
0.0%
0.0%
92.6%
7.4%
helpfulness of the information provided by the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8e. Please indicate your satisfaction with the process
Programs.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8f. Please indicate your satisfaction with the amount of
or issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8g.
of information provided by the Office of Sponsored
Overall, how satisfied have you been with the
Frequency
Percent
0
1
24
3
0.0%
3.6%
85.7%
10.7%
0
Programs.
20
Percent
0
2
24
3
0.0%
6.9%
82.8%
10.3%
0
20
Percent
0
0
24
3
0.0%
0.0%
88.9%
11.1%
80
100
0
40
60
80
100
Office of Sponsored
20
time required by the Office of Sponsored Programs
Frequency
60
Office of Sponsored Programs.
required to submit a request for services from the
Frequency
40
40
60
80
100
to resolve your question
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
Office of Sponsored Programs?
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
0
0
24
3
0.0%
0.0%
88.9%
11.1%
Section J: Customer Service (Registrar)
During the spring 2014 semester, how often have you interacted with the Office of the Registrar?
Response
None
1-3 times
More than 3 times
9a.
Please indicate your satisfaction with the level of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9b.
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
48
30
36
42.1%
26.3%
31.6%
service provided by the Office of the Registrar.
Frequency
Percent
2
11
47
8
2.9%
16.2%
69.1%
11.8%
in the Office of the Registrar.
Frequency
Percent
1
12
41
13
1.5%
17.9%
61.2%
19.4%
of information provided by the Office of the
Frequency
Percent
3
11
43
11
4.4%
16.2%
63.2%
16.2%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014
Registrar.
0
20
40
Winston-Salem State University
WSSU Staff & Academic Administrator Survey
2013-14
N=119
9d.
Please indicate your satisfaction with the
helpfulness of the information provided by the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9e.
Please indicate your satisfaction with the process
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9f. Please indicate your satisfaction with the amount of
issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Frequency
Percent
2
9
46
11
2.9%
13.2%
67.6%
16.2%
Office of the Registrar.
0
20
required to submit a request for services from the
Frequency
Percent
2
13
38
12
3.1%
20.0%
58.5%
18.5%
0
Percent
3
14
39
10
4.5%
21.2%
59.1%
15.2%
60
80
100
Office of the Registrar.
20
time required by the Office of the Registrar to
Frequency
40
40
60
80
100
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
Office of the Registrar?
Frequency
Percent
2
8
45
11
3.0%
12.1%
68.2%
16.7%
P repare d by In stitu tion al Assessme nt & Re se arch
Nove mb er 2 014