Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section A: General Information
What is your employment classification?
Response
EPA (Exempt from the Personnel Act)
SPA (Subject to the Personnel Act)
Unsure / Don't know
No Response
Frequency
Percent
35
61
6
2
33.7%
58.7%
5.8%
1.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Please select the division in which you work.
Scale 1
Response
Academic Affairs
Chancellor's Office
Facilities Management
Finance and Administration
Student Affairs
Unsure / Don't know
Other (Please Specify Below)
No Response
Frequency
Percent
29
5
3
24
11
7
21
4
27.9%
4.8%
2.9%
23.1%
10.6%
6.7%
20.2%
3.8%
College of Arts and Sciences and Business Education
University College
IT
Information Technology
Enrollment Management
CAMPUS POLICE
Internal Audit
Athletics
Enrollment Management
University Advancement
Enrollment Management
The College
Nursing
IT
IAR for Academic Affairs
Business Services
Business Service
IT
How many years have you been employed at WSSU?
Response
0-6
7 - 12
13 - 18
19 - 24
More than 24
No Response
Frequency
Percent
45
31
14
7
5
2
43.3%
29.8%
13.5%
6.7%
4.8%
1.9%
Do you currently hold a supervisory position?
Response
Yes
No
Unsure / Don't Know
No Response
Frequency
Percent
27
75
2
0
26.0%
72.1%
1.9%
0.0%
Do you currently hold an administrative position?
Response
Yes
No
Unsure / Don't know
No Response
Frequency
Percent
49
48
6
1
47.1%
46.2%
5.8%
1.0%
Prepared by Institutional Assessment and Research
July 2015
1 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section B: Work Climate
Please indicate the extent to which you agree with the following statements.
The number of full-time employees in my work unit is adequate to get the job done.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
7
35
42
20
0
0
6.7%
33.7%
40.4%
19.2%
0.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
20
40
60
80
100
My department makes it easy for people from diverse backgrounds to fit in and be accepted.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
27
51
10
10
5
1
26.0%
49.0%
9.6%
9.6%
4.8%
1.0%
My department administration would be unlikely to intervene if discriminatory behavior occurred.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
14
21
31
26
11
1
13.5%
20.2%
29.8%
25.0%
10.6%
1.0%
In general, the WSSU campus is free of intimidation, harassment, and discrimination.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
3
40
27
27
6
1
2.9%
38.5%
26.0%
26.0%
5.8%
1.0%
I have read, heard and/or seen insensitive or disparaging comments or materials in the workplace that were offensive to me.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
14
28
35
23
3
1
13.5%
26.9%
33.7%
22.1%
2.9%
1.0%
0
I know what resources are available to me at WSSU if I need to discuss an issue of discrimination or harassment.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
27
54
13
6
3
1
26.0%
51.9%
12.5%
5.8%
2.9%
1.0%
Prepared by Institutional Assessment and Research
July 2015
0
2 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
In general, working relationships are satisfactory between:
Staff and Faculty.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
7
59
17
6
14
1
6.7%
56.7%
16.3%
5.8%
13.5%
1.0%
Frequency
Percent
9
64
10
5
15
1
8.7%
61.5%
9.6%
4.8%
14.4%
1.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Staff and Students.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Staff in my work unit and the supervisor.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
17
52
18
15
1
1
16.3%
50.0%
17.3%
14.4%
1.0%
1.0%
Staff at Winston-Salem State University as a whole and the upper administration in the university.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
5
42
32
14
10
1
4.8%
40.4%
30.8%
13.5%
9.6%
1.0%
Members of my work unit and members of other staff units.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
14
67
11
5
5
2
13.5%
64.4%
10.6%
4.8%
4.8%
1.9%
Frequency
Percent
7
49
25
20
3
0
6.7%
47.1%
24.0%
19.2%
2.9%
0.0%
Overall, I am satisfied with the organizational structure of my unit.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Prepared by Institutional Assessment and Research
July 2015
3 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section C: Resources
In order to support my work unit, the university provides adequate...
Staff
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
3
43
37
21
0
0
2.9%
41.3%
35.6%
20.2%
0.0%
0.0%
Frequency
Percent
10
62
13
9
7
3
9.6%
59.6%
12.5%
8.7%
6.7%
2.9%
Frequency
Percent
8
53
18
21
2
2
7.7%
51.0%
17.3%
20.2%
1.9%
1.9%
Frequency
Percent
10
47
25
19
2
1
9.6%
45.2%
24.0%
18.3%
1.9%
1.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Supervisors
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Supplies
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Equipment
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Computer Resources
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
11
55
20
17
0
1
10.6%
52.9%
19.2%
16.3%
0.0%
1.0%
Frequency
Percent
8
53
15
17
7
4
7.7%
51.0%
14.4%
16.3%
6.7%
3.8%
Frequency
Percent
2
30
29
36
7
0
1.9%
28.8%
27.9%
34.6%
6.7%
0.0%
Physical Facilities
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Salaries to attract capable staff to my work unit
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Prepared by Institutional Assessment and Research
July 2015
4 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Salaries to retain capable staff to my work unit
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
1
21
32
41
5
4
1.0%
20.2%
30.8%
39.4%
4.8%
3.8%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
Overall, the university applies funding resources consistent with the institutional priorities.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
2
30
26
22
23
1
1.9%
28.8%
25.0%
21.2%
22.1%
1.0%
Frequency
Percent
7
31
23
30
13
0
6.7%
29.8%
22.1%
28.8%
12.5%
0.0%
Frequency
Percent
9
39
17
25
12
2
8.7%
37.5%
16.3%
24.0%
11.5%
1.9%
Section D: Business Process
Hiring practices at the university are fair.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Annual evaluation procedures are fair and equitable in my unit.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
My unit uses the results of annual evaluations for guidance in improving staff performance.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
7
31
23
29
14
0
6.7%
29.8%
22.1%
27.9%
13.5%
0.0%
Frequency
Percent
1
29
17
14
42
1
1.0%
27.9%
16.3%
13.5%
40.4%
1.0%
Termination procedures at the university are fair.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Grievance procedures are adequate and contain appropriate safeguards for the protection of personal and civil rights.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
4
35
10
17
37
1
3.8%
33.7%
9.6%
16.3%
35.6%
1.0%
Prepared by Institutional Assessment and Research
July 2015
0
5 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section E: Physical Environment
I believe that the physical environment at WSSU contributes to an atmosphere for effective learning by students.
Response
Frequency
Percent
16
61
14
6
5
2
15.4%
58.7%
13.5%
5.8%
4.8%
1.9%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
0
20
40
60
80
100
WSSU provides a safe environment (sound building structures, adequate sidewalks, adequate lighting) for all members of the campus community.
Response
Frequency
Percent
10
60
22
8
2
2
9.6%
57.7%
21.2%
7.7%
1.9%
1.9%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
WSSU provides a secure environment for all members of the community.
Response
Frequency
Percent
14
62
18
6
3
1
13.5%
59.6%
17.3%
5.8%
2.9%
1.0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
The university provides sufficient space conducive to informal cultural and intellectual exchanges.
Response
Frequency
Percent
9
61
14
3
16
1
8.7%
58.7%
13.5%
2.9%
15.4%
1.0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
The campus has a variety of spaces to encourage student learning.
Response
Frequency
Percent
23
60
5
1
11
4
22.1%
57.7%
4.8%
1.0%
10.6%
3.8%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Section F: Development and Support
My supervisor values employees who strive to be more effective professionals.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
27
40
13
17
5
2
26.0%
38.5%
12.5%
16.3%
4.8%
1.9%
My attempts to become a more effective professional are supported by my supervisor.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
27
42
8
19
6
2
26.0%
40.4%
7.7%
18.3%
5.8%
1.9%
Prepared by Institutional Assessment and Research
July 2015
6 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
To what extent do you feel that the WSSU culture emphasizes quality work from the following
groups?
Administrators
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
18
26
32
12
14
2
17.3%
25.0%
30.8%
11.5%
13.5%
1.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Faculty
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
12
32
26
6
27
1
11.5%
30.8%
25.0%
5.8%
26.0%
1.0%
Students
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
20
31
25
3
24
1
19.2%
29.8%
24.0%
2.9%
23.1%
1.0%
Support Staff
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
17
37
22
11
13
4
16.3%
35.6%
21.2%
10.6%
12.5%
3.8%
To what extent do you feel that WSSU provides opportunities for development in the form of...
Staff development workshops?
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
19
36
28
14
5
2
18.3%
34.6%
26.9%
13.5%
4.8%
1.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Attendance at professional meetings?
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
15
29
28
23
8
1
14.4%
27.9%
26.9%
22.1%
7.7%
1.0%
In-service training?
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
16
28
28
19
10
3
15.4%
26.9%
26.9%
18.3%
9.6%
2.9%
Prepared by Institutional Assessment and Research
July 2015
7 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Overall, I am satisfied with opportunities for development provided by WSSU.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
8
50
24
14
5
3
7.7%
48.1%
23.1%
13.5%
4.8%
2.9%
0
20
40
60
80
100
Section G: Branding
To what extent do you think WSSU has a distinctive brand of leadership and service that are evident in most learning experiences and activities
sponsored by the university?
Response
Very much
Quite a bit
Some
Very little
Don't know
No Response
Frequency
Percent
11
25
34
23
10
1
10.6%
24.0%
32.7%
22.1%
9.6%
1.0%
0
20
40
60
80
100
Section H: Inclusive Governance, Leadership and Engagement
In your opinion, how well does your immediate supervisor do each of the following:
Listen to staff in your work unit.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
21
39
19
23
1
1
20.2%
37.5%
18.3%
22.1%
1.0%
1.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Give a straight answer when asked a reasonable question.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
20
31
27
25
1
0
19.2%
29.8%
26.0%
24.0%
1.0%
0.0%
Use ideas from staff in his/her decision-making. .
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
19
30
24
26
5
0
18.3%
28.8%
23.1%
25.0%
4.8%
0.0%
In your opinion, how well does the upper administration at WSSU (e.g., chancellor, provost,
vice chancellors, vice provosts) do each of the following?
Listen to ideas from staff.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
10
27
25
31
11
0
9.6%
26.0%
24.0%
29.8%
10.6%
0.0%
Prepared by Institutional Assessment and Research
July 2015
0
20
40
60
8 of 18
80
100
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Give a straight answer when asked a reasonable question.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
10
26
23
33
12
0
9.6%
25.0%
22.1%
31.7%
11.5%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Establish clear priorities for the university.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
14
34
24
24
7
1
13.5%
32.7%
23.1%
23.1%
6.7%
1.0%
Make decisions transparent to university community.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
11
26
24
31
11
1
10.6%
25.0%
23.1%
29.8%
10.6%
1.0%
Provide opportunities for faculty, staff and/or students to be involved in the decision making process.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
9
20
26
33
15
1
8.7%
19.2%
25.0%
31.7%
14.4%
1.0%
Overall, how well does WSSU upper administration do in the areas of transparency of decision making, communications between all levels of decision
making, and providing opportunities for all to be represented in decision making?
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
6
22
25
37
13
1
5.8%
21.2%
24.0%
35.6%
12.5%
1.0%
0
20
40
60
80
100
Section I: Community Service
How many WSSU-related community outreach projects have you participated in the last year?
Academic (e.g. Adult Learner Symposium)
Response
0
1-2
3 or more
No Response
Frequency
Percent
52
38
11
3
50.0%
36.5%
10.6%
2.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Cultural (e.g, Diggs Gallery Exhibitions)
Response
0
1-2
3 or more
No Response
Frequency
Percent
45
47
10
2
43.3%
45.2%
9.6%
1.9%
Athletic (e.g., Track Meets)
Response
0
1-2
3 or more
No Response
Frequency
Percent
44
23
34
3
42.3%
22.1%
32.7%
2.9%
Prepared by Institutional Assessment and Research
July 2015
9 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Governance (e.g., Staff Senate)
Response
0
1-2
3 or more
No Response
Frequency
Percent
41
45
16
2
39.4%
43.3%
15.4%
1.9%
0
20
40
60
80
100
60
80
100
Section J: Customer Service (CETL)
During the spring 2015 semester, how often have you interacted with the Center for Excellence in Teaching and Learning (CETL)?
Response
None
1-3 times
More than 3 times
No Response
1a. Please indicate your satisfaction with the level of
(CETL).
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
1c. Please indicate your satisfaction with the accuracy
Learning (CETL).
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
1d.
Please indicate your satisfaction with the
Learning (CETL).
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
1e. Please indicate your satisfaction with the process
Teaching and Learning
(CETL).
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
1f. Please indicate your satisfaction with the amount of
to resolve your
question or issue.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
81.7%
11.5%
6.7%
0.0%
Frequency
Percent
0
1
13
5
85
0.0%
1.0%
12.5%
4.8%
81.7%
0
20
0
Frequency
Percent
0
2
12
5
85
0.0%
1.9%
11.5%
4.8%
81.7%
0
of information provided by the Center for
Frequency
Percent
0
1
12
6
85
0.0%
1.0%
11.5%
5.8%
81.7%
Frequency
Percent
0
1
12
6
85
0.0%
1.0%
11.5%
5.8%
81.7%
20
Percent
0
1
15
2
86
0.0%
1.0%
14.4%
1.9%
82.7%
Percent
0
1
12
3
88
0.0%
1.0%
11.5%
2.9%
84.6%
Prepared by Institutional Assessment and Research
July 2015
60
80
100
40
60
80
100
Excellence in Teaching and
0
20
40
60
80
100
Center for Excellence in Teaching and
0
0
time required by the Center for Excellence in
Frequency
40
Learning (CETL).
20
20
required to submit a request for services from the
Frequency
40
Teaching and Learning
in the Center for Excellence in Teaching and
helpfulness of the information provided by the
Response
Response
Percent
85
12
7
0
service provided by the Center for Excellence in
Response
1b.
Frequency
40
60
80
100
Center for Excellence in
20
40
60
80
100
Teaching and Learning (CETL)
0
20
40
60
10 of 18
80
100
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
1g.
Overall, how satisfied have you been with the
Center for Excellence in Teaching and Learning
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Frequency
Percent
0
1
12
6
85
0.0%
1.0%
11.5%
5.8%
81.7%
(CETL)?
0
20
40
60
80
100
Section J: Customer Service (Facilities)
During the spring 2015 semester, how often have you interacted with any office associated with Facilities?
Response
None
1-3 times
More than 3 times
No Response
2a. Please indicate your satisfaction with
housekeeping,
waste/recycling)
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
2b. Please indicate your satisfaction with
repairs, building
temperature)
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
2c. Please indicate your satisfaction with
estimating,
project management)
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
2d. Please indicate your satisfaction with
management/procurement)
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
2e.
Please indicate your satisfaction with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Frequency
Percent
24
35
45
0
23.1%
33.7%
43.3%
0.0%
the level of service provided by
Percent
6
12
44
17
25
5.8%
11.5%
42.3%
16.3%
24.0%
Percent
11
12
44
12
25
10.6%
11.5%
42.3%
11.5%
24.0%
0
20
0
20
Percent
5
9
49
13
28
4.8%
8.7%
47.1%
12.5%
26.9%
0
20
60
40
40
60
Percent
3
4
55
14
28
2.9%
3.8%
52.9%
13.5%
26.9%
level of service provided by Facilities
0
100
80
100
(maintenance,
60
80
100
(project planning,
40
60
Facilities Business Office (motor pool,
Frequency
80
(grounds,
Facilities Design & Construction
Frequency
the level of service provided by
40
Facilities Maintenance & Operations
Frequency
the level of service provided by
20
Facilities Environmental Services
Frequency
the level of service provided by
0
80
100
buses, budget
20
40
60
80
100
20
40
60
80
100
Administration
Frequency
Percent
3
10
53
12
26
2.9%
9.6%
51.0%
11.5%
25.0%
Prepared by Institutional Assessment and Research
July 2015
0
11 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section J: Customer Service (Financial Aid)
During the spring 2015 semester, how often have you interacted with the Office of Financial Aid?
Response
None
1-3 times
More than 3 times
No Response
3a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
3c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
3d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the process
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
3f.
issue.
Please indicate your satisfaction with the amount of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
3g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
51.0%
27.9%
21.2%
0.0%
Frequency
Percent
9
8
27
5
55
8.7%
7.7%
26.0%
4.8%
52.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
60
80
100
in the Office of Financial Aid.
Frequency
Percent
8
9
28
4
55
7.7%
8.7%
26.9%
3.8%
52.9%
of information provided by the Office of Financial
Frequency
Percent
6
12
27
4
55
5.8%
11.5%
26.0%
3.8%
52.9%
helpfulness of the information provided by the
Response
3e.
Percent
53
29
22
0
service provided by the Office of Financial Aid.
Response
3b.
Frequency
Frequency
Percent
8
9
27
5
55
7.7%
8.7%
26.0%
4.8%
52.9%
0
Aid.
20
Office of Financial Aid.
0
20
required to submit a request for services from the
Frequency
Percent
8
12
23
5
56
7.7%
11.5%
22.1%
4.8%
53.8%
0
Percent
10
10
23
5
56
9.6%
9.6%
22.1%
4.8%
53.8%
40
Office of Financial Aid.
20
time required by the Office of Financial Aid to
Frequency
40
40
60
80
100
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
Office of Financial Aid?
Frequency
Percent
8
12
24
5
55
7.7%
11.5%
23.1%
4.8%
52.9%
Prepared by Institutional Assessment and Research
July 2015
12 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section J: Customer Service (Human Resources)
During the spring 2015 semester, how often have you interacted with the Office of Human Resources?
Response
None
1-3 times
More than 3 times
No Response
4a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
4c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
4d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
4e. Please indicate your satisfaction with the process
Resources.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the amount of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
4g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
16.3%
45.2%
38.5%
0.0%
Frequency
Percent
4
9
58
16
17
3.8%
8.7%
55.8%
15.4%
16.3%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
80
100
80
100
in the Office of Human Resources.
Frequency
Percent
5
11
52
18
18
4.8%
10.6%
50.0%
17.3%
17.3%
of information provided by the Office of Human
Frequency
Percent
6
16
47
18
17
5.8%
15.4%
45.2%
17.3%
16.3%
helpfulness of the information provided by the
Response
4f.
issue.
Percent
17
47
40
0
service provided by the Office of Human Resources.
Response
4b.
Frequency
Frequency
Percent
4
10
56
16
18
3.8%
9.6%
53.8%
15.4%
17.3%
0
Resources.
20
Office of Human Resources.
0
20
required to submit a request for services from the
Frequency
Percent
4
13
54
14
19
3.8%
12.5%
51.9%
13.5%
18.3%
0
Percent
7
15
52
13
17
6.7%
14.4%
50.0%
12.5%
16.3%
40
60
Office of Human
20
time required by the Office of Human Resources to
Frequency
40
40
60
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
Office of Human Resources?
Frequency
Percent
6
9
52
19
18
5.8%
8.7%
50.0%
18.3%
17.3%
Prepared by Institutional Assessment and Research
July 2015
13 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section J: Customer Service (Institutional Assessment and Research)
During the spring 2015 semester, how often have you interacted with the Institutional Assessment and Research office?
Response
None
1-3 times
More than 3 times
No Response
5a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
5c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
5d. Please indicate your satisfaction with the
office.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
5e. Please indicate your satisfaction with the process
and Research office.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
5f. Please indicate your satisfaction with the amount of
resolve your question or issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
5g.
Overall, how satisfied have you been with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
73.1%
18.3%
8.7%
0.0%
Frequency
Percent
0
3
20
5
76
0.0%
2.9%
19.2%
4.8%
73.1%
0
20
0
Frequency
Percent
0
1
19
8
76
0.0%
1.0%
18.3%
7.7%
73.1%
0
of information provided by the Institutional
Frequency
Percent
0
4
19
5
76
0.0%
3.8%
18.3%
4.8%
73.1%
Frequency
Percent
0
3
19
5
77
0.0%
2.9%
18.3%
4.8%
74.0%
Percent
0
4
21
3
76
0.0%
3.8%
20.2%
2.9%
73.1%
Percent
0
4
19
4
77
0.0%
3.8%
18.3%
3.8%
74.0%
80
100
40
60
80
100
40
60
80
100
Assessment and Research office.
0
20
40
60
80
100
the Institutional Assessment and Research
0
20
0
40
60
80
100
Institutional Assessment
20
time required by the Institutional Assessment and
Frequency
60
office.
20
required to submit a request for services from the
Frequency
40
and Research office.
20
in the Institutional Assessment and Research
helpfulness of the information provided by
Response
Response
Percent
76
19
9
0
service provided by the Institutional Assessment
Response
5b.
Frequency
40
60
80
100
Research office to
0
20
40
60
80
100
0
20
40
60
80
100
Institutional Assessment and Research office?
Frequency
Percent
0
3
18
7
76
0.0%
2.9%
17.3%
6.7%
73.1%
Prepared by Institutional Assessment and Research
July 2015
14 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section J: Customer Service (Information Technology)
During the spring 2015 semester, how often have you interacted with the Office of Information Technology?
Response
None
1-3 times
More than 3 times
No Response
6a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
6c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
6d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
6e. Please indicate your satisfaction with the process
Technology.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
6f. Please indicate your satisfaction with the amount of
question or issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
6g.
Overall, how satisfied have you been with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
22.1%
31.7%
46.2%
0.0%
Frequency
Percent
2
6
47
26
23
1.9%
5.8%
45.2%
25.0%
22.1%
0
20
40
60
80
100
Technology.
0
20
40
60
80
100
0
20
40
60
80
100
80
100
in the Office of Information Technology.
Frequency
Percent
1
7
44
29
23
1.0%
6.7%
42.3%
27.9%
22.1%
of information provided by the Office of Information
Frequency
Percent
3
8
41
28
24
2.9%
7.7%
39.4%
26.9%
23.1%
helpfulness of the information provided by the
Response
Response
Percent
23
33
48
0
service provided by the Office of Information
Response
6b.
Frequency
Frequency
Percent
4
3
45
27
25
3.8%
2.9%
43.3%
26.0%
24.0%
0
Technology.
20
Percent
5
7
46
23
23
4.8%
6.7%
44.2%
22.1%
22.1%
0
time required by the Office of Information
Frequency
Percent
6
8
42
25
23
5.8%
7.7%
40.4%
24.0%
22.1%
60
Office of Information Technology.
0
20
required to submit a request for services from the
Frequency
40
40
60
80
100
Office of Information
20
40
60
80
100
Technology to resolve your
0
20
40
60
80
100
0
20
40
60
80
100
Office of Information Technology?
Frequency
Percent
3
6
47
24
24
2.9%
5.8%
45.2%
23.1%
23.1%
Prepared by Institutional Assessment and Research
July 2015
15 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section J: Customer Service (C.G. O'Kelly Library)
During the spring 2015 semester, how often have you interacted with the C.G. O'Kelly Library?
Response
None
1-3 times
More than 3 times
No Response
7a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
7c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
7d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the process
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
7f.
Please indicate your satisfaction with the amount of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
7g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
55.8%
24.0%
20.2%
0.0%
Frequency
Percent
1
0
26
18
59
1.0%
0.0%
25.0%
17.3%
56.7%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
60
80
100
in the C.G. O'Kelly Library.
Frequency
Percent
1
1
23
20
59
1.0%
1.0%
22.1%
19.2%
56.7%
of information provided by the C.G. O'Kelly Library.
Frequency
Percent
1
0
25
18
60
1.0%
0.0%
24.0%
17.3%
57.7%
helpfulness of the information provided by the
Response
7e.
Percent
58
25
21
0
service provided by the C.G. O'Kelly Library.
Response
7b.
Frequency
Frequency
Percent
1
0
25
18
60
1.0%
0.0%
24.0%
17.3%
57.7%
0
C.G. O'Kelly Library.
0
20
required to submit a request for services from the
Frequency
Percent
1
0
24
19
60
1.0%
0.0%
23.1%
18.3%
57.7%
0
C.G. O'Kelly Library.
20
40
0
20
40
60
80
100
0
20
40
60
80
100
time required by the C.G. O'Kelly Library to resolve
Frequency
Percent
1
0
24
19
60
1.0%
0.0%
23.1%
18.3%
57.7%
40
60
80
100
your question or issue.
C.G. O'Kelly Library?
Frequency
Percent
1
0
23
21
59
1.0%
0.0%
22.1%
20.2%
56.7%
Prepared by Institutional Assessment and Research
July 2015
16 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section J: Customer Service (Sponsored Programs)
During the spring 2015 semester, how often have you interacted with the Office of Sponsored Programs?
Response
None
1-3 times
More than 3 times
No Response
8a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
8c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
8d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
8e. Please indicate your satisfaction with the process
Programs.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
8f. Please indicate your satisfaction with the amount of
or issue.
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
8g.
Overall, how satisfied have you been with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
71.2%
15.4%
13.5%
0.0%
Frequency
Percent
0
1
19
10
74
0.0%
1.0%
18.3%
9.6%
71.2%
0
20
40
60
80
100
Programs.
0
20
40
60
80
100
0
20
40
60
80
100
80
100
80
100
in the Office of Sponsored Programs.
Frequency
Percent
0
1
19
10
74
0.0%
1.0%
18.3%
9.6%
71.2%
of information provided by the Office of Sponsored
Frequency
Percent
0
3
15
11
75
0.0%
2.9%
14.4%
10.6%
72.1%
helpfulness of the information provided by the
Response
Response
Percent
74
16
14
0
service provided by the Office of Sponsored
Response
8b.
Frequency
Frequency
Percent
0
1
19
10
74
0.0%
1.0%
18.3%
9.6%
71.2%
0
Programs.
20
Percent
1
1
17
11
74
1.0%
1.0%
16.3%
10.6%
71.2%
20
0
Percent
1
2
17
10
74
1.0%
1.9%
16.3%
9.6%
71.2%
40
60
Office of Sponsored
20
time required by the Office of Sponsored Programs
Frequency
60
Office of Sponsored Programs.
0
required to submit a request for services from the
Frequency
40
40
60
80
100
to resolve your question
0
20
40
60
80
100
0
20
40
60
80
100
Office of Sponsored Programs?
Frequency
Percent
0
1
17
12
74
0.0%
1.0%
16.3%
11.5%
71.2%
Prepared by Institutional Assessment and Research
July 2015
17 of 18
Winston-Salem State University
Staff Satisfaction Survey
Spring 2015
N = 104
Section J: Customer Service (Registrar)
During the spring 2015 semester, how often have you interacted with the Office of the Registrar?
Response
None
1-3 times
More than 3 times
No Response
9a.
Please indicate your satisfaction with the level of
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the personnel
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
9c.
Please indicate your satisfaction with the accuracy
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
9d.
Please indicate your satisfaction with the
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
Please indicate your satisfaction with the process
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
9f.
issue.
Please indicate your satisfaction with the amount of
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
9g.
Overall, how satisfied have you been with the
Response
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
No Response
54.8%
20.2%
25.0%
0.0%
Frequency
Percent
0
13
24
10
57
0.0%
12.5%
23.1%
9.6%
54.8%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
60
80
100
in the Office of the Registrar.
Frequency
Percent
1
13
23
10
57
1.0%
12.5%
22.1%
9.6%
54.8%
of information provided by the Office of the
Frequency
Percent
0
14
25
8
57
0.0%
13.5%
24.0%
7.7%
54.8%
helpfulness of the information provided by the
Response
9e.
Percent
57
21
26
0
service provided by the Office of the Registrar.
Response
9b.
Frequency
Frequency
Percent
0
13
23
9
59
0.0%
12.5%
22.1%
8.7%
56.7%
Registrar.
0
20
Office of the Registrar.
0
20
required to submit a request for services from the
Frequency
Percent
1
14
24
7
58
1.0%
13.5%
23.1%
6.7%
55.8%
0
Percent
2
15
22
7
58
1.9%
14.4%
21.2%
6.7%
55.8%
40
Office of the Registrar.
20
time required by the Office of the Registrar to
Frequency
40
40
60
80
100
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
Office of the Registrar?
Frequency
Percent
0
13
25
9
57
0.0%
12.5%
24.0%
8.7%
54.8%
Prepared by Institutional Assessment and Research
July 2015
18 of 18