Spring 2009 WSSU Faculty Survey Results (N = 54)
1. Select the academic program which best describes your educational training.
Response
Accounting
African African-American Studies
Art Education
Biology
Biotechnology
Birth to Kindegarten
Business Administration
Business Administration(MBA)
Chemistry
Clinical Lab
Computer Science
Computer Science and Information Technology(MCST)
Economics
Elementary Education
Elementary Education(MEd)
English
English and Lit
English with Teacher Certification
Exercise Science
Finance
Gerontology
History
Information Technology
Interdisciplinary Studies
Justice Studies
Management
Management Information Systems
Marketing
Mass Communications
Math Education
Mathematics
Middle Grades Education
Molecular Biology
Motorsport Management
Music Business
Music Education
Nursing
Nursing(MSN)
Occupational Therapy
Physical Education
Physical Therapy(MPT)
Political Science
Psychology
Rehabilitation Counseling(MRC)
Rehabilitation Studies
Social Studies Education
Social Work
Sociology
Spanish
Spanish Education
Special Education General Curriculum
Sport Management
Therapeutic Recreation
Visual Art
Frequency
Percent
0
0
0
3
0
0
0
1
3
3
1
0
0
0
0
2
3
0
1
0
0
3
0
0
0
1
1
3
3
1
0
0
0
0
1
3
2
5
2
1
1
0
2
2
0
0
1
0
0
1
0
1
3
0
0.0%
0.0%
0.0%
5.6%
0.0%
0.0%
0.0%
1.9%
5.6%
5.6%
1.9%
0.0%
0.0%
0.0%
0.0%
3.7%
5.6%
0.0%
1.9%
0.0%
0.0%
5.6%
0.0%
0.0%
0.0%
1.9%
1.9%
5.6%
5.6%
1.9%
0.0%
0.0%
0.0%
0.0%
1.9%
5.6%
3.7%
9.3%
3.7%
1.9%
1.9%
0.0%
3.7%
3.7%
0.0%
0.0%
1.9%
0.0%
0.0%
1.9%
0.0%
1.9%
5.6%
0.0%
0
20
40
60
80
100
2. Please identify your school/college.
Response
College of Arts and Sciences
School of Business and Economics
School of Education and Human Performance
School of Health Sciences
Frequency
Percent
27
4
9
14
50.0%
7.4%
16.7%
25.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
3. The number of years employed at WSSU.
Response
0-6
7 - 12
13 - 18
19 - 24
more than 24
Frequency
Percent
38
10
3
1
2
70.4%
18.5%
5.6%
1.9%
3.7%
4. Faculty Status at WSSU.
Response
Full-time
Part-time
Frequency
Percent
49
5
90.7%
9.3%
5. Please identify your gender.
Response
Frequency
Percent
Female
Male
25
29
46.3%
53.7%
Frequency
Percent
2
16
20
7
8
3.8%
30.2%
37.7%
13.2%
15.1%
6. Please identify your current academic rank.
Response
Lecturer
Instructor
Assistant Professor
Associate Professor
Professor
7. Professional Status at WSSU.
Response
Tenured
Tenure Track
Fixed Term
Frequency
Percent
8
23
23
14.8%
42.6%
42.6%
Frequency
Percent
0
9
20
19
6
0.0%
16.7%
37.0%
35.2%
11.1%
8. Hours taught in 2008- 2009 Academic Year.
Response
0
1-6
7 - 15
16 - 24
more than 24
9. Do you currently hold an administrative appointment above the department head level?
Response
Yes
No
Frequency
Percent
2
52
3.7%
96.3%
Frequency
Percent
1
50
2.0%
98.0%
10. Are you a department head?
Response
Yes
No
11. I believe that the physical environment at WSSU contributes to an atmosphere for effective learning by students. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
6
27
15
2
0
12.0%
54.0%
30.0%
4.0%
0.0%
0
20
40
60
80
100
20
40
60
80
100
12. In my department, space allocation is adequate and appropriate for teaching and learning. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
2
9
13
25
1
4.0%
18.0%
26.0%
50.0%
2.0%
0
13. WSSU provides as healthful ( smoke free zones healthy diet choices, exercise facilities and programs, temperature control,
air quality ) environment as I want.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
4
28
13
5
0
8.0%
56.0%
26.0%
10.0%
0.0%
0
20
40
60
80
100
14. WSSU provides a safe environment ( sound building structures, adequate sidewalks. adequate lighting ) for all members of
the campus community. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
3
29
14
4
0
6.0%
58.0%
28.0%
8.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
15. WSSU provides a secure environment for all members of the campus community. . .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
0
32
10
6
2
0.0%
64.0%
20.0%
12.0%
4.0%
16. During the Spring 2009 Semester, how often have you interacted with Billings and Receivables?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
35
13
2
70.0%
26.0%
4.0%
0
20
40
60
80
100
0
20
40
60
80
100
17. What is the primary means of contact you use to interact with Billing and Receivables?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Scale 2 - Other :
Frequency
Percent
7
2
0
4
1
50.0%
14.3%
0.0%
28.6%
7.1%
18. level of service provided by Billings and Receivables. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
8
5
0
0
7.1%
57.1%
35.7%
0.0%
0.0%
Frequency
Percent
1
9
3
0
1
7.1%
64.3%
21.4%
0.0%
7.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
19. personnel in Billings and Receivables. . . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
20. accuracy of information provided by Billings and Receivables. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
10
3
0
0
7.1%
71.4%
21.4%
0.0%
0.0%
21. amount of time required to resolve your question or issue by Billings and Receivables. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
8
3
2
0
7.1%
57.1%
21.4%
14.3%
0.0%
22. process required to submit a request for services from Billings and Receivables.. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
5
5
3
0
7.1%
35.7%
35.7%
21.4%
0.0%
23. Overall, how satisfied have you been with the services provided by Billings and Receivables?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
6
6
1
0
7.1%
42.9%
42.9%
7.1%
0.0%
0
24. During the Spring 2009 Semester, how many times per week have you interacted with the Payroll Office?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
32
16
2
64.0%
32.0%
4.0%
0
20
40
60
80
100
0
20
40
60
80
100
25. What is the primary means of contact you use to interact with the Payroll Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to face
I only listen to broadcasts
Other (Please specify below)
Frequency
Percent
0
7
0
9
0
0
0.0%
43.8%
0.0%
56.3%
0.0%
0.0%
Scale 2 - Other :
26. level of service provided by the Payroll Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
5
7
2
3
0
29.4%
41.2%
11.8%
17.6%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
27. personnel in the Payroll Office. . . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
7
0
3
1
35.3%
41.2%
0.0%
17.6%
5.9%
28. accuracy of information provided by the Payroll Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
5
7
2
2
1
29.4%
41.2%
11.8%
11.8%
5.9%
29. amount of time required to resolve your question or issue by the Payroll Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
7
3
1
0
35.3%
41.2%
17.6%
5.9%
0.0%
30. Overall, how satisfied have you been with the services provided by the Payroll Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
6
3
2
0
35.3%
35.3%
17.6%
11.8%
0.0%
31. During the Spring 2009 Semester, how often have you interacted with the Office of Accounts Payable?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
42
7
1
84.0%
14.0%
2.0%
0
20
40
60
80
100
20
40
60
80
100
32. What is primary means of contact you use to interact with the Office of Accounts Payable?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Scale 2 - Other :
Frequency
Percent
3
2
0
2
0
42.9%
28.6%
0.0%
28.6%
0.0%
0
33. level of service provided by the Office of Accounts Payable. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
5
1
0
0
14.3%
71.4%
14.3%
0.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
34. personnel in the Office of Accounts Payable. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
5
1
0
0
14.3%
71.4%
14.3%
0.0%
0.0%
35. amount of time required to resolve your question or issue by the Office of Accounts Payable.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
4
1
1
0
14.3%
57.1%
14.3%
14.3%
0.0%
0
36. Overall, how satisfied have you been with the services provided by the Office of Accountys Payable?. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
5
1
0
0
14.3%
71.4%
14.3%
0.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
37. During the Spring 2009 Semester, how often have you interacted with the Travel Office?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
36
13
1
72.0%
26.0%
2.0%
38. What is the primary means of contact you use to interact with the Travel Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Frequency
Percent
4
3
0
4
0
36.4%
27.3%
0.0%
36.4%
0.0%
Scale 2 - Other :
39. level of service provided by the Travel Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
4
5
1
3
0
30.8%
38.5%
7.7%
23.1%
0.0%
40. personnel in the Travel Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
4
6
0
3
0
30.8%
46.2%
0.0%
23.1%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
41. process required to submit a request for services from the Travel Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
2
5
2
4
0
15.4%
38.5%
15.4%
30.8%
0.0%
42. Overall, how satisfied have you been with the services provided by the Travel Office? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
3
5
2
3
0
23.1%
38.5%
15.4%
23.1%
0.0%
43. During the Fall 2008 Semester, how often have you interacted with the Purchasing Office?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
44
3
3
88.0%
6.0%
6.0%
44. What is the primary means of contact you use to interact with the Purchasing Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please Specify Below)
Frequency
Percent
5
1
0
0
0
83.3%
16.7%
0.0%
0.0%
0.0%
Scale 2 - Other :
45. level of service provided by Purchasing Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
3
2
0
0
16.7%
50.0%
33.3%
0.0%
0.0%
46. personnel in Purchasing Office. .. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
3
1
1
0
16.7%
50.0%
16.7%
16.7%
0.0%
47. amount of time required to resolve your question or issue by Purchasing Office.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
2
2
1
0
16.7%
33.3%
33.3%
16.7%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
48. process required to submit a request for services from Purchasing Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
1
2
2
0
16.7%
16.7%
33.3%
33.3%
0.0%
49. Overall, how satisfied have you been with the services provided by Purchasing Office.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
2
2
1
0
16.7%
33.3%
33.3%
16.7%
0.0%
50. During the Spring 2009 Semester, how often have you interacted with the Office of Contracts and Grants ?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
40
6
3
81.6%
12.2%
6.1%
0
20
51. What is the primary means of contact you use to interact with the Office of Contracts and Grants?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Frequency
Percent
2
2
0
4
0
25.0%
25.0%
0.0%
50.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Scale 2 - Other :
52. level of service provided by the Office of Contracts and Grants. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
2
5
1
1
0
22.2%
55.6%
11.1%
11.1%
0.0%
53. personnel in the Office of Contracts and Grants. .. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
2
5
1
1
0
22.2%
55.6%
11.1%
11.1%
0.0%
54. amount of time required to resolve your question or issue by the Office of Contracts and Grants.
Response
Frequency
Percent
2
3
2
2
0
22.2%
33.3%
22.2%
22.2%
0.0%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
0
20
40
60
80
100
20
40
60
80
100
60
80
100
40
60
80
100
55. process required to submit a request for services from the Office of Contracts and Grants. .
Response
Frequency
Percent
2
3
1
2
1
22.2%
33.3%
11.1%
22.2%
11.1%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
0
56. Overall, how satisfied have you been with the services provided by the Office of Contracts and Grants.
Response
Frequency
Percent
2
4
1
2
0
22.2%
44.4%
11.1%
22.2%
0.0%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
0
20
40
57. During the Spring 2009 Semester, how often have you interacted with the Office of Budget and Analysis?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
48
2
0
96.0%
4.0%
0.0%
0
20
58. What is the primary means of contact you use to interact with the Office of Budget and Analysis?
Scale 1
Response
Frequency
Percent
1
0
0
1
0
50.0%
0.0%
0.0%
50.0%
0.0%
Frequency
Percent
0
1
1
0
0
0.0%
50.0%
50.0%
0.0%
0.0%
Frequency
Percent
0
1
1
0
0
0.0%
50.0%
50.0%
0.0%
0.0%
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Scale 2 - Other :
59. level of service provided by the Office of Budget and Analysis. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
60. personnel in the Office of Budget and Analysis. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
61. amount of time required to resolve your question or issue by the Office of Budget and Analysis.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
0
1
1
0
0
0.0%
50.0%
50.0%
0.0%
0.0%
0
20
40
60
80
100
40
60
80
100
62. Overall, how satisfied have you been with the services provided by the Office of Budget and Analysis.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
0
1
1
0
0
0.0%
50.0%
50.0%
0.0%
0.0%
0
20
63. During the Spring 2009 Semester, how often have you interacted with the University Book Store?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
14
28
8
28.0%
56.0%
16.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
40
60
80
100
64. What the is primary means of contact you use to interact with the University Book Store?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Frequency
Percent
15
3
0
14
0
46.9%
9.4%
0.0%
43.8%
0.0%
Scale 2 - Other :
65. level of service provided by the University Book Store. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
10
23
0
1
0
29.4%
67.6%
0.0%
2.9%
0.0%
66. personnel in the University Book Store. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
14
20
0
0
0
41.2%
58.8%
0.0%
0.0%
0.0%
67. Overall, how satisfied have you been with the services provided by the University Book Store?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
12
20
2
0
0
35.3%
58.8%
5.9%
0.0%
0.0%
0
68. During the Spring 2009 Semester, how often have you interacted with the WSSU Ticket Office?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
41
8
1
82.0%
16.0%
2.0%
0
20
69. What is the primary means of contact you use to interact with the WSSU Ticket Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Frequency
Percent
1
1
0
5
0
14.3%
14.3%
0.0%
71.4%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
Scale 2 - Other :
70. level of service provided by the WSSU Ticket Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
7
0
0
0
0
100.0%
0.0%
0.0%
0.0%
0.0%
71. personnel in the Ticket Office. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
1
0
0
0
85.7%
14.3%
0.0%
0.0%
0.0%
72. amount of time required to resolve your question or issue by the WSSU Ticket Office.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
0
0
0
1
85.7%
0.0%
0.0%
0.0%
14.3%
73. Overall, how satisfied have you been with the services provided by the WSSU Ticket Office?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
1
0
0
0
85.7%
14.3%
0.0%
0.0%
0.0%
0
74. During the Spring 2009 Semester, how often have you interacted with the Conferences and Institutes Center?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
39
9
2
78.0%
18.0%
4.0%
0
20
40
60
80
100
40
60
80
100
75. What is the primary means of contact you use to interact with the Conferences and Institutes Center?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Scale 2 - Other :
Frequency
Percent
1
2
0
5
0
12.5%
25.0%
0.0%
62.5%
0.0%
0
20
76. level of service provided by the Conferences and Institutes Center.. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
4
2
3
0
0
44.4%
22.2%
33.3%
0.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
77. accuracy of information provided by the Conferences and Institutes Center. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
3
4
1
1
0
33.3%
44.4%
11.1%
11.1%
0.0%
78. personnel in the Conferences and Institutes Center. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
5
1
3
0
0
55.6%
11.1%
33.3%
0.0%
0.0%
79. amount of time required to resolve your question or issue by the Conference and Institutes Center.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
3
3
3
0
0
33.3%
33.3%
33.3%
0.0%
0.0%
0
20
80. Overall, at what level of satisfaction would you rate the services provided by the Conference and Institutes Center?.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
4
3
2
0
0
44.4%
33.3%
22.2%
0.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
81. During the Spring 2009, how often have you interacted with the University Post Office?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
38
9
3
76.0%
18.0%
6.0%
82. What is the primary means of contact you use to interact with the University Post Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Scale 2 - Other :
Frequency
Percent
0
1
0
11
0
0.0%
8.3%
0.0%
91.7%
0.0%
83. level of service provided by the University Post Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
10
2
0
0
0
83.3%
16.7%
0.0%
0.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
84. personnel in the University Post Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
11
1
0
0
0
91.7%
8.3%
0.0%
0.0%
0.0%
85. amount of time required to resolve your question or issue by the University Post Office.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
9
2
0
0
1
75.0%
16.7%
0.0%
0.0%
8.3%
86. Overall, how satisfied have you been with the services provided by the University Post Office? .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
11
1
0
0
0
91.7%
8.3%
0.0%
0.0%
0.0%
87. During the Spring 2009 Semester, how often have you interacted with the Diggs Gallery?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
39
11
0
78.0%
22.0%
0.0%
88. What is the primary means of contact you use to interact with Diggs Gallery?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Frequency
Percent
5
0
0
5
0
50.0%
0.0%
0.0%
50.0%
0.0%
Scale 2 - Other :
89. level of service provided by Diggs Gallery. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
10
1
0
0
0
90.9%
9.1%
0.0%
0.0%
0.0%
90. personnel in Diggs Gallery. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
10
1
0
0
0
90.9%
9.1%
0.0%
0.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
91. amount of time required to resolve your question or issue by Diggs Gallery.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
7
0
0
0
4
63.6%
0.0%
0.0%
0.0%
36.4%
92. Overall, how satisfied have you been with the services provided by Diggs Gallery?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
10
1
0
0
0
90.9%
9.1%
0.0%
0.0%
0.0%
93. During the Spring 2009 Semester, how often have you interacted with the Office of Information Resources?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
43
6
1
86.0%
12.0%
2.0%
0
20
94. What is the primary means of contact you use to interact with the Office of Information Resources?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Frequency
Percent
2
4
0
0
0
33.3%
66.7%
0.0%
0.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Scale 2 - Other :
95. level of service provided by the Office of Information Resources. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
2
3
0
0
16.7%
33.3%
50.0%
0.0%
0.0%
96. personnel in the Office of Information Resources. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
3
2
0
0
16.7%
50.0%
33.3%
0.0%
0.0%
97. amount of time required to resolve your question or issue by the Office of Information Resources.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
4
1
0
0
16.7%
66.7%
16.7%
0.0%
0.0%
0
20
40
60
80
100
20
40
60
80
100
60
80
100
40
60
80
100
98. process required to submit a request for services from the Office of Information Resources
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
3
1
0
1
16.7%
50.0%
16.7%
0.0%
16.7%
0
99. Overall, how satisfied have you been with the services provided by the Office of Information Resources?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
1
2
3
0
0
16.7%
33.3%
50.0%
0.0%
0.0%
0
20
40
100. During the Spring 2009 Semester, how often have you interacted with the Office of Sponsored Programs?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
33
11
6
66.0%
22.0%
12.0%
0
20
101. What is the primary means of contact you use to interact with the Office of Sponsored Programs?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Frequency
Percent
5
4
0
6
0
33.3%
26.7%
0.0%
40.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Scale 2 - Other :
102. level of service provided by the Office of Sponsored Programs. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
8
1
0
1
37.5%
50.0%
6.3%
0.0%
6.3%
103. personnel in the Office of Sponsored Programs. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
8
7
1
0
0
50.0%
43.8%
6.3%
0.0%
0.0%
104. accuracy of information provided by the Office of Sponsored Programs. .
Response
Frequency
Percent
7
7
1
0
1
43.8%
43.8%
6.3%
0.0%
6.3%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
0
20
40
60
80
100
40
60
80
100
40
60
80
100
40
60
80
100
105. amount of time required to resolve your question or issue by the Office of Sponsored Programs.
Response
Frequency
Percent
6
7
2
0
1
37.5%
43.8%
12.5%
0.0%
6.3%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
0
20
106. Overall, how satisfied have you been with the services provided by the Office of Sponsored Programs? .
Response
Frequency
Percent
7
7
1
0
1
43.8%
43.8%
6.3%
0.0%
6.3%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
0
20
107. During the Fall 2008 Semester, how often have you interacted with the Office of Human Resources?
Response
Frequency
Percent
22
24
4
44.0%
48.0%
8.0%
None
1 - 3 times
More than 3 times
0
20
108. What is the primary means of contact you use to interact with the Office of Human Resources?
Scale 1
Response
Frequency
Percent
6
7
0
7
0
30.0%
35.0%
0.0%
35.0%
0.0%
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Scale 2 - Other :
109. level of service provided by the Office of Human Resources. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
9
14
2
2
0
33.3%
51.9%
7.4%
7.4%
0.0%
110. personnel in the Office of Human Resources. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
13
9
2
3
0
48.1%
33.3%
7.4%
11.1%
0.0%
111. accuracy of information provided by Office of Human Resources. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
8
12
5
2
0
29.6%
44.4%
18.5%
7.4%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
112. amount of time required to resolve your question or issue by the Office of Human Resources.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
12
5
3
1
22.2%
44.4%
18.5%
11.1%
3.7%
113. process required to submit a request for services from Office of Human Resources?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
7
11
5
2
2
25.9%
40.7%
18.5%
7.4%
7.4%
114. Overall, how satisfied have you been with the services provided by the Office of Human Resources?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
9
14
2
2
0
33.3%
51.9%
7.4%
7.4%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
115. During the Spring 2009 Semester, how often have you interacted with Library Services?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
20
16
14
40.0%
32.0%
28.0%
116. What is the primary means of contact you use to interact with Library Services?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Frequency
Percent
9
1
0
17
0
33.3%
3.7%
0.0%
63.0%
0.0%
Scale 2 - Other :
117. level of service provided by Library Services. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
18
8
1
1
0
64.3%
28.6%
3.6%
3.6%
0.0%
118. personnel in Library Services. . .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
20
7
1
0
0
71.4%
25.0%
3.6%
0.0%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
119. process required to submit a request for services from Library Services. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
15
11
1
1
0
53.6%
39.3%
3.6%
3.6%
0.0%
120. amount of time required to resolve your question or issue by Library Services.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
15
9
2
1
1
53.6%
32.1%
7.1%
3.6%
3.6%
121. Overall, how satisfied have you been with the services provided by Library Services?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
18
8
2
0
0
64.3%
28.6%
7.1%
0.0%
0.0%
122. During the Spring 2009 Semester, how often have you interacted with the Registrar's Office?
Response
None
1 - 3 times
More than 3 times
Frequency
Percent
25
14
11
50.0%
28.0%
22.0%
123. What is the primary means of contact you use to interact with the Registrar's Office?
Scale 1
Response
Email
Telephone
Fax
In-person / face-to-face
Other (Please specify below)
Frequency
Percent
8
8
0
5
0
38.1%
38.1%
0.0%
23.8%
0.0%
Scale 2 - Other :
124. level of service provided by the Registrar's Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
9
10
4
1
0
37.5%
41.7%
16.7%
4.2%
0.0%
125. personnel in the Registrar's Office. . .
Response
Frequency
Percent
10
9
1
3
1
41.7%
37.5%
4.2%
12.5%
4.2%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
126. accuracy of information provided by the Registrar's Office. .
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
8
10
2
2
2
33.3%
41.7%
8.3%
8.3%
8.3%
127. amount of time required to resolve your question or issue by the Registrar's Office.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
7
9
7
1
0
29.2%
37.5%
29.2%
4.2%
0.0%
128. process required to submit a request for services from the Registrar's Office.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
10
4
1
3
25.0%
41.7%
16.7%
4.2%
12.5%
129. Overall, how satisfied have you been with the services provided by the Registrar's Office?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency
Percent
6
11
5
1
1
25.0%
45.8%
20.8%
4.2%
4.2%
0