Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
Section A: General Information
1. Select the academic program which best describes your educational training.
Response
Accounting
African African-American Studies
Art Education
Biology
Biotechnology
Birth to Kindegarten
Business Administration
Business Administration(MBA)
Chemistry
Clinical Lab
Computer Science
Computer Science and Information Technology(MCST)
Economics
Elementary Education
Elementary Education(MEd)
English
English and Lit
English with Teacher Certification
Exercise Science
Finance
Gerontology
Healthcare Management
History
Information Technology
Interdisciplinary Studies
Justice Studies
Management
Management Information Systems
Marketing
Mass Communications
Math Education
Mathematics
Middle Grades Education
Molecular Biology
Motorsport Management
Music Business
Music Education
Nursing
Nursing(MSN)
Occupational Therapy
Physical Education
Physical Therapy(MPT)
Political Science
Psychology
Rehabilitation Counseling(MRC)
Rehabilitation Studies
Social Studies Education
Social Work
Sociology
Spanish
Spanish Education
Special Education General Curriculum
Sport Management
Therapeutic Recreation
Visual Art
Frequency
Percent
0
0
0
4
1
0
1
0
2
2
2
1
1
3
1
4
0
3
4
2
0
2
2
0
0
4
2
1
0
3
2
1
1
0
1
1
2
14
3
0
3
2
3
3
2
0
0
2
1
0
0
1
0
1
0
0.0%
0.0%
0.0%
4.5%
1.1%
0.0%
1.1%
0.0%
2.3%
2.3%
2.3%
1.1%
1.1%
3.4%
1.1%
4.5%
0.0%
3.4%
4.5%
2.3%
0.0%
2.3%
2.3%
0.0%
0.0%
4.5%
2.3%
1.1%
0.0%
3.4%
2.3%
1.1%
1.1%
0.0%
1.1%
1.1%
2.3%
15.9%
3.4%
0.0%
3.4%
2.3%
3.4%
3.4%
2.3%
0.0%
0.0%
2.3%
1.1%
0.0%
0.0%
1.1%
0.0%
1.1%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
2. Please identify the school/college in which you work.
Response
College of Arts and Sciences
School of Business and Economics
School of Education and Human Performance
School of Health Sciences
Frequency
Percent
32
9
21
29
35.2%
9.9%
23.1%
31.9%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
3. How many years have you been employed at WSSU?
Response
0-6
7 - 12
13 - 18
19 - 24
More than 24
Frequency
Percent
45
31
5
2
7
50.0%
34.4%
5.6%
2.2%
7.8%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
4. What is your faculty status at WSSU?
Response
Full-time
Part-time
Frequency
Percent
80
8
90.9%
9.1%
5. Please identify your gender.
Response
Frequency
Percent
Female
Male
53
34
60.9%
39.1%
Frequency
Percent
3
17
26
20
18
3.6%
20.2%
31.0%
23.8%
21.4%
6. Please identify your current academic rank.
Response
Lecturer
Instructor
Assistant Professor
Associate Professor
Professor
7. What is your professional status at WSSU?
Response
Tenured
Tenure Track
Fixed Term
Frequency
Percent
37
23
28
42.0%
26.1%
31.8%
8. How many hours per semester did you teach during the 2012-2013 school year?
Response
0
1-6
7 - 15
16 - 24
more than 24
Frequency
Percent
1
15
51
15
8
1.1%
16.7%
56.7%
16.7%
8.9%
9. Do you currently hold an administrative appointment above the department head level?
Response
Yes
No
Frequency
Percent
6
84
6.7%
93.3%
Frequency
Percent
5
36
26
22
2
5.5%
39.6%
28.6%
24.2%
2.2%
Section B: Work Climate
Please indicate the extent to which you agree with the following statements:
10. The number of faculty in my department is adequate to get the job done.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
11. My department makes it easy for people from diverse backgrounds to fit in and be accepted.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
26
39
11
11
3
28.9%
43.3%
12.2%
12.2%
3.3%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
12. My department administration would be unlikely to intervene if discriminatory behavior occurred.
Response
Frequency
Percent
13
9
29
31
9
14.3%
9.9%
31.9%
34.1%
9.9%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
0
20
40
60
80
100
0
20
40
60
80
100
13. In general, the WSSU campus is free of intimidation, harassment, and discrimination.
Response
Frequency
Percent
8
34
27
13
9
8.8%
37.4%
29.7%
14.3%
9.9%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
14. I have read, heard and/or seen insensitive or disparaging comments or materials in the workplace that were offensive to me.
Response
Frequency
Percent
13
22
31
20
5
14.3%
24.2%
34.1%
22.0%
5.5%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
15. I know what resources are available to me at WSSU if I need to discuss an issue of discrimination or harassment.
Response
Frequency
Percent
20
55
9
0
7
22.0%
60.4%
9.9%
0.0%
7.7%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
In general, working relationships are satisfactory between:
16. Faculty and Staff.
Response
Frequency
Percent
14
63
10
4
0
15.4%
69.2%
11.0%
4.4%
0.0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
17. Faculty in my department and the school/college administration.
Response
Frequency
Percent
11
48
21
6
5
12.1%
52.7%
23.1%
6.6%
5.5%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
18. Faculty at Winston-Salem State University as a whole and the upper administration in the university.
Response
Frequency
Percent
6
43
23
13
6
6.6%
47.3%
25.3%
14.3%
6.6%
Frequency
Percent
5
44
27
13
2
5.5%
48.4%
29.7%
14.3%
2.2%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
19. Overall, I am satisfied with the organizational structure of my school/college.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
Section C: Resources
In order to support my work unit, the university provides adequate...
20. Staff. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
5
41
34
10
1
5.5%
45.1%
37.4%
11.0%
1.1%
Frequency
Percent
6
34
36
12
3
6.6%
37.4%
39.6%
13.2%
3.3%
Frequency
Percent
3
46
28
13
1
3.3%
50.5%
30.8%
14.3%
1.1%
Frequency
Percent
4
45
28
13
1
4.4%
49.5%
30.8%
14.3%
1.1%
Frequency
Percent
2
54
24
10
1
2.2%
59.3%
26.4%
11.0%
1.1%
Frequency
Percent
1
42
27
15
5
1.1%
46.7%
30.0%
16.7%
5.6%
Frequency
Percent
5
41
18
16
10
5.6%
45.6%
20.0%
17.8%
11.1%
Frequency
Percent
3
36
29
15
8
3.3%
39.6%
31.9%
16.5%
8.8%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
21. Faculty positions. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
22. Supplies. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
23. Equipment. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
24. Computer resources. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
25. Physical facilities. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
26. Salaries to attract capable faculty to my department. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
27. Salaries to retain capable faculty in my department. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
28. Overall, the university applies funding resources consistent with the institutional priorities. .
Response
Frequency
Percent
3
30
29
6
23
3.3%
33.0%
31.9%
6.6%
25.3%
Frequency
Percent
4
51
14
11
10
4.4%
56.7%
15.6%
12.2%
11.1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
20
40
60
80
100
Section D: Business Process
29. Hiring practices at the university are fair. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
30. Promotion and tenure procedures are fair and equitable in my department.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
10
43
9
8
20
11.1%
47.8%
10.0%
8.9%
22.2%
31. My department uses the results of evaluations for guidance in improving faculty performance.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
11
46
10
10
14
12.1%
50.5%
11.0%
11.0%
15.4%
32. Grievance procedures are adequate and contain appropriate safeguards for the protection of personal and civil rights.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
7
41
7
8
27
7.8%
45.6%
7.8%
8.9%
30.0%
0
Section E: Physical Environment
33. I believe that the physical environment at WSSU contributes to an atmosphere for effective learning by students.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
5
60
19
5
2
5.5%
65.9%
20.9%
5.5%
2.2%
0
34. WSSU provides a safe environment (sound building structures, adequate sidewalks, adequate lighting) for all members of the campus community.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
9
61
18
1
1
10.0%
67.8%
20.0%
1.1%
1.1%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
0
20
40
60
80
100
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
35. WSSU provides a secure environment for all members of the community. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
4
64
20
2
1
4.4%
70.3%
22.0%
2.2%
1.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
36. The university provides sufficient space conducive to informal cultural and intellectual exchanges. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
4
56
17
8
6
4.4%
61.5%
18.7%
8.8%
6.6%
Frequency
Percent
5
57
17
7
4
5.6%
63.3%
18.9%
7.8%
4.4%
37. The campus has a variety of spaces to encourage student learning. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Section F: Development and Support
38. My attempts to become a more effective professional are supported by my department.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
22
44
17
5
1
24.7%
49.4%
19.1%
5.6%
1.1%
To what extent do you feel that WSSU culture emphasizes quality work from the following groups?
39. Administrators
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
Frequency
Percent
7
26
34
16
8
7.7%
28.6%
37.4%
17.6%
8.8%
40. Faculty
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
Frequency
Percent
15
46
25
3
2
16.5%
50.5%
27.5%
3.3%
2.2%
41. Support staff
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
Frequency
Percent
12
33
31
12
3
13.2%
36.3%
34.1%
13.2%
3.3%
Frequency
Percent
8
37
33
6
6
8.9%
41.1%
36.7%
6.7%
6.7%
42. Students
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
To what extent do you feel that WSSU values professional development and contributions outside of the classroom in the form of...
43. Providing faculty development workshops and seminars?
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
Frequency
Percent
21
41
27
1
1
23.1%
45.1%
29.7%
1.1%
1.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
44. Attendance at professional meetings/conferences? .
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
Frequency
Percent
12
37
35
6
1
13.2%
40.7%
38.5%
6.6%
1.1%
45. Research support (e.g., administrative support, release time, teaching load conducive to research, etc)?
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
Frequency
Percent
5
18
35
24
8
5.6%
20.0%
38.9%
26.7%
8.9%
46. Overall, I am satisfied with the value WSSU places on my development and contributions.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
4
49
27
8
2
4.4%
54.4%
30.0%
8.9%
2.2%
Section G: Branding
47. To what extent do you think WSSU has a distinctive brand of leadership and service that are evident in most learning experiences and activities
sponsored by the university?
Response
Very much
Quite a bit
Some
Very little
Don't know
Frequency
Percent
2
25
36
17
5
2.4%
29.4%
42.4%
20.0%
5.9%
0
20
40
60
80
100
0
20
40
60
80
100
Section H: Inclusive Governance, Leadership and Engagement
In your opinion, how well does WSSU upper administration do each of the following?
48. Listen to concerns of faculty in your department. .
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
6
23
21
33
8
6.6%
25.3%
23.1%
36.3%
8.8%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
49. Give a straight answer when asked a reasonable question.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
5
22
24
35
5
5.5%
24.2%
26.4%
38.5%
5.5%
Frequency
Percent
8
37
31
12
3
8.8%
40.7%
34.1%
13.2%
3.3%
Frequency
Percent
4
31
30
24
2
4.4%
34.1%
33.0%
26.4%
2.2%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
50. Establish clear priorities for the university. .
Response
Excellent
Good
Fair
Poor
Don't Know
51. Make decisions transparent to the university community.
Response
Excellent
Good
Fair
Poor
Don't Know
52. Provide opportunities for faculty, staff and/or students to be involved in the decision making process.
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
4
33
27
24
3
4.4%
36.3%
29.7%
26.4%
3.3%
53. Overall, how well does WSSU upper administration do in the areas of transparency of decision making, communications between all levels of
decision making, and providing opportunities for all to be represented in decision making?
Response
Excellent
Good
Fair
Poor
Don't Know
Frequency
Percent
4
27
31
26
3
4.4%
29.7%
34.1%
28.6%
3.3%
0
20
40
60
80
100
Section I: Co-Curricular Activities
To what extent do you agree with the following statement?
60. Co-curricular activities at WSSU (organizations, special speakers, cultural performances, campus publications, student affairs activities) support
academic goals.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Frequency
Percent
16
57
9
3
5
17.8%
63.3%
10.0%
3.3%
5.6%
0
20
40
60
80
100
0
20
40
60
80
100
Section J: Community Service
How many WSSU-related community outreach projects have you participated in the last year?
54. Academic (e.g. Adult Learner Symposium)
Response
0
1-2
3 or more
Frequency
Percent
13
54
20
14.9%
62.1%
23.0%
Prepa red by Institutional Asse ssment an d Resear ch
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Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
55. Cultural (e.g, Diggs Gallery Exhibitions)
Response
0
1-2
3 or more
Frequency
Percent
32
50
5
36.8%
57.5%
5.7%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
56. Athletic (e.g., Track Meets)
Response
0
1-2
3 or more
Frequency
Percent
45
31
8
53.6%
36.9%
9.5%
57. Governance (e.g., Faculty Senate)
Response
0
1-2
3 or more
Frequency
Percent
22
29
37
25.0%
33.0%
42.0%
Section K: Customer Service (CETL)
61. During the spring 2013 semester, how often have you interacted with the Center for Excellence in Teaching and Learning (CETL)?
Response
None
1-3 times
More than 3 times
62. 1a. Please indicate your satisfaction with the level
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
63. 1b. Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
64. 1c.
(CETL).
Please indicate your satisfaction with the accuracy of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
65. 1d. Please indicate your satisfaction with the helpfulness
Learning (CETL).
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
66. 1e. Please indicate your satisfaction with the process
Teaching and Learning
(CETL).
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
30
40
22
32.6%
43.5%
23.9%
0
of service provided by the Center for Excellence
Frequency
Percent
24
33
3
0
40.0%
55.0%
5.0%
0.0%
20
in Teaching and Learning (CETL).
0
20
in the Center for Excellence in Teaching and
Frequency
Percent
29
29
2
0
48.3%
48.3%
3.3%
0.0%
40
0
40
Percent
30
26
4
0
50.0%
43.3%
6.7%
0.0%
0
20
of the information provided by the Center for
Frequency
Percent
27
28
4
1
45.0%
46.7%
6.7%
1.7%
0
Percent
18
40
2
0
30.0%
66.7%
3.3%
0.0%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
0
100
40
60
80
100
Teaching and Learning
40
60
80
100
Excellence in Teaching and
20
required to submit a request for services from the
Frequency
80
Learning (CETL).
20
information provided by the Center for Excellence in
Frequency
60
40
60
80
100
Center for Excellence in
20
40
60
80
100
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
67. 1f. Please indicate your satisfaction with the amount of
to resolve your
question or issue.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
68. 1g. Overall, how satisfied have you been with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
time required by the Center for Excellence in
Frequency
Percent
16
39
4
0
27.1%
66.1%
6.8%
0.0%
0
Center for Excellence in Teaching and Learning
Frequency
Percent
24
35
1
0
40.0%
58.3%
1.7%
0.0%
Teaching and Learning (CETL)
20
40
60
80
100
(CETL)?
0
20
40
60
80
100
0
20
40
60
80
100
Section K: Customer Service (Facilities)
69. During the spring 2013 semester, how often have you interacted with any office associated with Facilities?
Response
None
1-3 times
More than 3 times
70. 2a. Please indicate your satisfaction with the level of
waste/recycling).
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
71. 2b. Please indicate your satisfaction with the level of
repairs, building
temperature).
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
72. 2c. Please indicate your satisfaction with the level of
estimating, project
management).
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
73. 2d. Please indicate your satisfaction with the level of
management/procurement).
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
74. 2e. Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
45
37
10
48.9%
40.2%
10.9%
service provided by Facilities Environmental
Frequency
Percent
10
29
5
1
22.2%
64.4%
11.1%
2.2%
Services (grounds, housekeeping,
0
service provided by Facilities Maintenance &
Frequency
Percent
5
28
9
4
10.9%
60.9%
19.6%
8.7%
service provided by Facilities Design &
Frequency
Percent
10
30
3
1
22.7%
68.2%
6.8%
2.3%
Percent
7
35
4
0
15.2%
76.1%
8.7%
0.0%
40
60
80
100
Operations (maintenance,
0
20
40
60
80
100
Construction (project planning,
0
service provided by Facilities Business Office
Frequency
20
20
40
60
80
100
(motor pool, buses, budget
0
20
40
60
80
100
0
20
40
60
80
100
service provided by Facilities Administration.
Frequency
Percent
6
34
6
0
13.0%
73.9%
13.0%
0.0%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
Section K: Customer Service (Financial Aid)
75. During the spring 2013 semester, how often have you interacted with the Office of Financial Aid?
Response
None
1-3 times
More than 3 times
76. 3a. Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
77. 3b. Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
78. 3c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
79. 3d. Please indicate your satisfaction with the
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
80. 3e. Please indicate your satisfaction with the process
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
81. 3f. Please indicate your satisfaction with the amount of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
82. 3g. Overall, how satisfied have you been with the
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Percent
64
17
10
70.3%
18.7%
11.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
60
80
100
service provided by the Office of Financial Aid.
Frequency
Percent
2
8
8
9
7.4%
29.6%
29.6%
33.3%
in the Office of Financial Aid.
Frequency
Percent
2
13
4
8
7.4%
48.1%
14.8%
29.6%
of information provided by the Office of Financial
Frequency
Percent
1
9
10
7
3.7%
33.3%
37.0%
25.9%
helpfulness of the information provided by the
Response
Response
Frequency
Frequency
Percent
1
12
7
7
3.7%
44.4%
25.9%
25.9%
0
Aid.
20
Office of Financial Aid.
0
20
required to submit a request for services from the
Frequency
Percent
1
10
9
6
3.8%
38.5%
34.6%
23.1%
0
time required by the Office of Financial Aid to
Frequency
Percent
2
7
8
10
7.4%
25.9%
29.6%
37.0%
40
40
Office of Financial Aid.
20
40
60
80
100
resolve your question or issue.
0
20
40
60
80
100
0
20
40
60
80
100
Office of Financial Aid?
Frequency
Percent
2
9
8
8
7.4%
33.3%
29.6%
29.6%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
Section K: Customer Service (Human Resources)
83. During the spring 2013 semester, how often have you interacted with the Office of Human Resources?
Response
None
1-3 times
More than 3 times
84. 4a. Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
85. 4b. Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
86. 4c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
87. 4d. Please indicate your satisfaction with the
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
88. 4e. Please indicate your satisfaction with the process
Resources.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
89. 4f. Please indicate your satisfaction with the amount of
issue.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
90. 4g. Overall, how satisfied have you been with the
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Percent
37
42
13
40.2%
45.7%
14.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
80
100
80
100
service provided by the Office of Human Resources.
Frequency
Percent
19
22
12
1
35.2%
40.7%
22.2%
1.9%
in the Office of Human Resources.
Frequency
Percent
19
25
7
2
35.8%
47.2%
13.2%
3.8%
of information provided by the Office of Human
Frequency
Percent
19
23
9
1
36.5%
44.2%
17.3%
1.9%
helpfulness of the information provided by the
Response
Response
Frequency
Frequency
Percent
22
19
10
2
41.5%
35.8%
18.9%
3.8%
0
Resources.
20
Office of Human Resources.
0
20
required to submit a request for services from the
Frequency
Percent
16
22
12
3
30.2%
41.5%
22.6%
5.7%
0
Percent
18
21
11
2
34.6%
40.4%
21.2%
3.8%
40
60
Office of Human
20
time required by the Office of Human Resources to
Frequency
40
40
60
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
Office of Human Resources?
Frequency
Percent
18
24
10
1
34.0%
45.3%
18.9%
1.9%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
Section K: Customer Service (Institutional Assessment and Research)
During the spring 2013 semester, how often have you interacted with the Institutional Assessment and Research office?
Response
None
1-3 times
More than 3 times
5a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
5b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
5c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
5d. Please indicate your satisfaction with the
office.
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
5e. Please indicate your satisfaction with the process
Research office.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
5f. Please indicate your satisfaction with the amount of
your question or issue.
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
5g.
Overall, how satisfied have you been with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Percent
57
28
7
62.0%
30.4%
7.6%
0
20
service provided by the Institutional Assessment
Frequency
Percent
8
24
1
0
24.2%
72.7%
3.0%
0.0%
Frequency
Percent
12
21
1
0
35.3%
61.8%
2.9%
0.0%
20
of information provided by the Institutional
Percent
10
22
2
0
29.4%
64.7%
5.9%
0.0%
60
80
100
40
60
80
100
40
60
80
100
office.
0
Frequency
40
and Research office.
0
in the Institutional Assessment and Research
helpfulness of the information provided by
Response
Response
Frequency
20
Assessment and Research office.
0
20
40
60
80
100
the Institutional Assessment and Research
Frequency
Percent
11
22
1
0
32.4%
64.7%
2.9%
0.0%
0
required to submit a request for services from the
Frequency
Percent
7
26
1
0
20.6%
76.5%
2.9%
0.0%
0
20
Percent
9
23
1
0
27.3%
69.7%
3.0%
0.0%
60
80
100
Institutional Assessment and
20
time required by the Institutional Assessment and
Frequency
40
40
60
80
100
Research office to resolve
0
20
40
60
80
100
0
20
40
60
80
100
Institutional Assessment and Research office?
Frequency
Percent
8
25
1
0
23.5%
73.5%
2.9%
0.0%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
Section K: Customer Service (Information Technology)
6a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
6b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
6c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
6d.
Please indicate your satisfaction with the
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
6e. Please indicate your satisfaction with the process
Technology.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
6f. Please indicate your satisfaction with the amount of
or issue.
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
6g.
Overall, how satisfied have you been with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Frequency
Percent
28
38
6
1
38.4%
52.1%
8.2%
1.4%
Technology.
0
20
40
60
80
100
0
20
40
60
80
100
80
100
80
100
80
100
in the Office of Information Technology.
Frequency
Percent
35
36
0
2
47.9%
49.3%
0.0%
2.7%
of information provided by the Office of Information
Frequency
Percent
26
41
5
1
35.6%
56.2%
6.8%
1.4%
helpfulness of the information provided by the
Response
Response
service provided by the Office of Information
Frequency
Percent
27
36
9
1
37.0%
49.3%
12.3%
1.4%
0
Percent
23
43
5
2
31.5%
58.9%
6.8%
2.7%
0
0
time required by the Office of Information
Frequency
Percent
25
39
5
4
34.2%
53.4%
6.8%
5.5%
40
60
Office of Information Technology.
required to submit a request for services from the
Frequency
Technology.
20
20
40
60
Office of Information
20
40
60
Technology to resolve your question
0
20
40
60
80
100
0
20
40
60
80
100
Office of Information Technology?
Frequency
Percent
29
37
5
2
39.7%
50.7%
6.8%
2.7%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
Section K: Customer Service (C. G. O'Kelly Library)
During the spring 2013 semester, how often have you interacted with the C.G. O'Kelly Library?
Response
None
1-3 times
More than 3 times
7a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
7b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
7c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
7d.
Please indicate your satisfaction with the
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Please indicate your satisfaction with the process
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
7f.
Please indicate your satisfaction with the amount of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
7g.
Overall, how satisfied have you been with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Percent
19
47
25
20.9%
51.6%
27.5%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
60
80
100
80
100
service provided by the C.G. O'Kelly Library.
Frequency
Percent
46
26
1
0
63.0%
35.6%
1.4%
0.0%
in the C.G. O'Kelly Library.
Frequency
Percent
49
24
0
0
67.1%
32.9%
0.0%
0.0%
of information provided by the C.G. O'Kelly Library.
Frequency
Percent
43
29
1
0
58.9%
39.7%
1.4%
0.0%
helpfulness of the information provided by the
Response
7e.
Frequency
Frequency
Percent
46
25
2
0
63.0%
34.2%
2.7%
0.0%
0
C.G. O'Kelly Library.
0
required to submit a request for services from the
Frequency
Percent
40
31
2
0
54.8%
42.5%
2.7%
0.0%
0
20
C.G. O'Kelly Library.
20
time required by the C.G. O'Kelly Library to resolve
Frequency
Percent
42
28
1
0
59.2%
39.4%
1.4%
0.0%
40
40
60
your question or issue.
0
20
40
60
80
100
0
20
40
60
80
100
C.G. O'Kelly Library?
Frequency
Percent
45
27
1
0
61.6%
37.0%
1.4%
0.0%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
Section K: Customer Service (Sponsored Programs)
During the spring 2013 semester, how often have you interacted with the Office of Sponsored Programs?
Response
None
1-3 times
More than 3 times
8a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
8b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
8c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
8d.
Please indicate your satisfaction with the
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Please indicate your satisfaction with the process
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
8f. Please indicate your satisfaction with the amount of
issue.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
8g.
Overall, how satisfied have you been with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Percent
56
21
15
60.9%
22.8%
16.3%
0
service provided by the Office of Sponsored
Frequency
Percent
21
10
3
1
60.0%
28.6%
8.6%
2.9%
20
40
60
80
100
Programs.
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
80
100
in the Office of Sponsored Programs.
Frequency
Percent
20
11
2
2
57.1%
31.4%
5.7%
5.7%
of information provided by the Office of Sponsored
Frequency
Percent
19
12
4
1
52.8%
33.3%
11.1%
2.8%
helpfulness of the information provided by the
Response
8e.
Frequency
Frequency
Percent
21
12
1
1
60.0%
34.3%
2.9%
2.9%
0
Percent
18
12
5
1
50.0%
33.3%
13.9%
2.8%
0
0
20
Percent
18
15
2
1
50.0%
41.7%
5.6%
2.8%
40
60
Office of Sponsored Programs.
20
time required by the Office of Sponsored Programs
Frequency
40
Office of Sponsored Programs.
required to submit a request for services from the
Frequency
Programs.
20
40
60
80
100
to resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
Office of Sponsored Programs?
Frequency
Percent
19
13
3
1
52.8%
36.1%
8.3%
2.8%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013
Winston-Salem State University
WSSU Faculty Survey Results
Spring 2013
N=95
Section K: Customer Service (Registrar)
During the spring 2013 semester, how often have you interacted with the Office of the Registrar?
Response
None
1-3 times
More than 3 times
9a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
9b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
9c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
9d.
Please indicate your satisfaction with the
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Please indicate your satisfaction with the process
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
9f.
Please indicate your satisfaction with the amount of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
9g.
Overall, how satisfied have you been with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Percent
44
26
22
47.8%
28.3%
23.9%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
60
80
100
service provided by the Office of the Registrar.
Frequency
Percent
10
19
15
3
21.3%
40.4%
31.9%
6.4%
in the Office of the Registrar.
Frequency
Percent
13
22
8
4
27.7%
46.8%
17.0%
8.5%
of information provided by the Office of the
Frequency
Percent
11
22
11
3
23.4%
46.8%
23.4%
6.4%
helpfulness of the information provided by the
Response
9e.
Frequency
Frequency
Percent
11
23
9
4
23.4%
48.9%
19.1%
8.5%
Registrar.
0
Office of the Registrar.
0
required to submit a request for services from the
Frequency
Percent
9
20
13
5
19.1%
42.6%
27.7%
10.6%
0
time required by the Office of the Registrar to
Frequency
Percent
13
13
12
9
27.7%
27.7%
25.5%
19.1%
20
20
40
Office of the Registrar.
20
40
60
80
100
resolve your question or issue.
0
20
40
60
80
100
0
20
40
60
80
100
Office of the Registrar?
Frequency
Percent
11
20
10
5
23.9%
43.5%
21.7%
10.9%
Prepa red by Institutional Asse ssment an d Resear ch
Augu st 2 013