Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
Section A: General Information
Select the academic program which best describes your educational training.
Response
Accounting
African African-American Studies
Art Education
Biology
Biotechnology
Birth to Kindegarten
Business Administration
Business Administration(MBA)
Chemistry
Clinical Lab
Computer Science
Computer Science and Information Technology(MCST)
Economics
Elementary Education
Elementary Education(MEd)
English
English and Lit
English with Teacher Certification
Exercise Science
Finance
Gerontology
Healthcare Management
History
Information Technology
Interdisciplinary Studies
Justice Studies
Management
Management Information Systems
Marketing
Mass Communications
Math Education
Mathematics
Middle Grades Education
Molecular Biology
Motorsport Management
Music Business
Music Education
Nursing
Nursing(MSN)
Occupational Therapy
Physical Education
Physical Therapy(MPT)
Political Science
Psychology
Rehabilitation Counseling(MRC)
Rehabilitation Studies
Social Studies Education
Social Work
Sociology
Spanish
Spanish Education
Special Education General Curriculum
Sport Management
Therapeutic Recreation
Visual Art
Other
No Response
Frequency
Percent
0
0
0
6
0
0
0
0
1
0
0
0
2
2
1
0
1
0
0
0
0
0
1
0
0
0
2
0
0
0
1
1
0
0
0
0
1
0
0
0
0
0
0
1
0
1
0
0
1
0
0
0
1
1
1
0
8
0.0%
0.0%
0.0%
18.2%
0.0%
0.0%
0.0%
0.0%
3.0%
0.0%
0.0%
0.0%
6.1%
6.1%
3.0%
0.0%
3.0%
0.0%
0.0%
0.0%
0.0%
0.0%
3.0%
0.0%
0.0%
0.0%
6.1%
0.0%
0.0%
0.0%
3.0%
3.0%
0.0%
0.0%
0.0%
0.0%
3.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
3.0%
0.0%
3.0%
0.0%
0.0%
3.0%
0.0%
0.0%
0.0%
3.0%
3.0%
3.0%
0.0%
24.2%
0
20
40
60
80
100
0
20
40
60
80
100
Please identify the school/college in which you work.
Response
College of Arts, Sciences, Business and Education
School of Health Sciences
No Response
Frequency
Percent
30
0
3
90.9%
0.0%
9.1%
Prepared by Institutional Assessment and Research
July 2015
1 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
How many years have you been employed at WSSU?
Response
0-6
7 - 12
13 - 18
19 - 24
More than 24
No Response
Frequency
Percent
3
15
6
1
7
1
9.1%
45.5%
18.2%
3.0%
21.2%
3.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
What is your faculty status at WSSU?
Response
Full-time
Part-time
No Response
Frequency
Percent
29
1
3
87.9%
3.0%
9.1%
Please identify your gender.
Response
Female
Male
No Response
Frequency
Percent
14
18
1
42.4%
54.5%
3.0%
Frequency
Percent
1
1
5
13
10
3
3.0%
3.0%
15.2%
39.4%
30.3%
9.1%
Please identify your current academic rank.
Response
Lecturer
Instructor
Assistant Professor
Associate Professor
Professor
No Response
What is your professional status at WSSU?
Response
Tenured
Tenure Track
Fixed Term
No Response
Frequency
Percent
22
3
6
2
66.7%
9.1%
18.2%
6.1%
How many hours per semester did you teach during the 2014-2015 school year?
Response
0
1-6
7 - 15
16 - 24
more than 24
No Response
Frequency
Percent
0
5
22
3
2
1
0.0%
15.2%
66.7%
9.1%
6.1%
3.0%
Do you currently hold an administrative appointment above the department head level?
Response
Yes
No
No Response
Frequency
Percent
0
32
1
0.0%
97.0%
3.0%
Prepared by Institutional Assessment and Research
July 2015
2 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
Section B: Work Climate
Please indicate the extent to which you agree with the following statements.
The number of faculty in my department is adequate to get the job done.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
3
12
6
11
0
1
9.1%
36.4%
18.2%
33.3%
0.0%
3.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
20
40
60
80
100
My department makes it easy for people from diverse backgrounds to fit in and be accepted.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
8
17
4
3
0
1
24.2%
51.5%
12.1%
9.1%
0.0%
3.0%
My department administration would be unlikely to intervene if discriminatory behavior occurred.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
2
7
10
10
2
2
6.1%
21.2%
30.3%
30.3%
6.1%
6.1%
In general, the WSSU campus is free of intimidation, harassment, and discrimination.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
6
7
9
6
2
3
18.2%
21.2%
27.3%
18.2%
6.1%
9.1%
I have read, heard and/or seen insensitive or disparaging comments or materials in the workplace that were offensive to me.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
3
5
13
9
1
2
9.1%
15.2%
39.4%
27.3%
3.0%
6.1%
0
I know what resources are available to me at WSSU if I need to discuss an issue of discrimination or harassment.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
4
19
6
2
0
2
12.1%
57.6%
18.2%
6.1%
0.0%
6.1%
Prepared by Institutional Assessment and Research
July 2015
0
3 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
Section B: Work Climate (cont.)
In general, working relationships are satisfactory between:
Faculty and Staff.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
9
16
2
3
1
2
27.3%
48.5%
6.1%
9.1%
3.0%
6.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Faculty in my department and the school/college administration.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
5
8
6
11
1
2
15.2%
24.2%
18.2%
33.3%
3.0%
6.1%
Faculty at Winston-Salem State University as a whole and the upper administration in the university.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
4
11
4
12
0
2
12.1%
33.3%
12.1%
36.4%
0.0%
6.1%
Frequency
Percent
2
10
6
13
0
2
6.1%
30.3%
18.2%
39.4%
0.0%
6.1%
Overall, I am satisfied with the organizational structure of my school/college.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Section C: Resources
In order to support my work unit, the university provides adequate...
Staff. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
0
18
6
8
0
1
0.0%
54.5%
18.2%
24.2%
0.0%
3.0%
Frequency
Percent
0
13
8
10
1
1
0.0%
39.4%
24.2%
30.3%
3.0%
3.0%
Frequency
Percent
1
16
8
7
0
1
3.0%
48.5%
24.2%
21.2%
0.0%
3.0%
Faculty positions. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Supplies. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Prepared by Institutional Assessment and Research
July 2015
4 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
Equipment. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
0
14
11
7
0
1
0.0%
42.4%
33.3%
21.2%
0.0%
3.0%
Frequency
Percent
2
18
5
7
0
1
6.1%
54.5%
15.2%
21.2%
0.0%
3.0%
Frequency
Percent
2
19
5
6
0
1
6.1%
57.6%
15.2%
18.2%
0.0%
3.0%
Frequency
Percent
0
10
9
10
3
1
0.0%
30.3%
27.3%
30.3%
9.1%
3.0%
Frequency
Percent
0
6
9
14
3
1
0.0%
18.2%
27.3%
42.4%
9.1%
3.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Computer resources. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Physical facilities. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Salaries to attract capable faculty to my department. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Salaries to retain capable faculty in my department. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Overall, the university applies funding resources consistent with the institutional priorities. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
1
10
5
8
7
2
3.0%
30.3%
15.2%
24.2%
21.2%
6.1%
Prepared by Institutional Assessment and Research
July 2015
5 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
Section D: Business Process
Hiring practices at the university are fair. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
1
15
6
4
5
2
3.0%
45.5%
18.2%
12.1%
15.2%
6.1%
Frequency
Percent
3
18
4
0
5
3
9.1%
54.5%
12.1%
0.0%
15.2%
9.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
20
40
60
80
100
Promotion and tenure procedures are fair and equitable in my department.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
My department uses the results of evaluations for guidance in improving faculty performance.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
2
20
3
5
1
2
6.1%
60.6%
9.1%
15.2%
3.0%
6.1%
Grievance procedures are adequate and contain appropriate safeguards for the protection of personal and civil rights.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
2
17
5
2
5
2
6.1%
51.5%
15.2%
6.1%
15.2%
6.1%
0
Section E: Physical Environment
I believe that the physical environment at WSSU contributes to an atmosphere for effective learning by students.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
4
19
4
4
1
1
12.1%
57.6%
12.1%
12.1%
3.0%
3.0%
0
WSSU provides a safe environment (sound building structures, adequate sidewalks, adequate lighting) for all members of the campus community.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
5
22
3
2
0
1
15.2%
66.7%
9.1%
6.1%
0.0%
3.0%
0
20
40
60
80
100
0
20
40
60
80
100
WSSU provides a secure environment for all members of the community. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
5
21
3
2
1
1
15.2%
63.6%
9.1%
6.1%
3.0%
3.0%
Prepared by Institutional Assessment and Research
July 2015
6 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
The university provides sufficient space conducive to informal cultural and intellectual exchanges. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
4
19
5
4
0
1
12.1%
57.6%
15.2%
12.1%
0.0%
3.0%
0
20
40
60
80
100
0
20
40
60
80
100
The campus has a variety of spaces to encourage student learning. .
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
5
21
4
1
1
1
15.2%
63.6%
12.1%
3.0%
3.0%
3.0%
Section F: Development and Support
My attempts to become a more effective professional are supported by my department.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
9
13
7
3
0
1
27.3%
39.4%
21.2%
9.1%
0.0%
3.0%
0
20
40
60
80
100
To what extent do you feel that WSSU culture emphasizes quality work from the following
groups?
Administrators
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
5
7
11
8
1
1
15.2%
21.2%
33.3%
24.2%
3.0%
3.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Faculty
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
10
12
7
2
0
2
30.3%
36.4%
21.2%
6.1%
0.0%
6.1%
Support staff
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
8
11
8
4
1
1
24.2%
33.3%
24.2%
12.1%
3.0%
3.0%
Students
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
8
8
14
2
0
1
24.2%
24.2%
42.4%
6.1%
0.0%
3.0%
Prepared by Institutional Assessment and Research
July 2015
7 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
To what extent do you feel that WSSU values professional development and contributions
outside of the classroom in the form of...
Providing faculty development workshops and seminars?
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
11
10
9
1
1
1
33.3%
30.3%
27.3%
3.0%
3.0%
3.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
80
100
80
100
Attendance at professional meetings/conferences? .
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
4
12
10
4
0
3
12.1%
36.4%
30.3%
12.1%
0.0%
9.1%
Research support (e.g., administrative support, release time, teaching load conducive to research, etc)?
Response
Almost Always
Most of the Time
Some of the Time
Almost Never
Don't Know
No Response
Frequency
Percent
3
8
11
10
0
1
9.1%
24.2%
33.3%
30.3%
0.0%
3.0%
Overall, I am satisfied with the value WSSU places on my development and contributions.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
4
11
8
8
1
1
12.1%
33.3%
24.2%
24.2%
3.0%
3.0%
Section G: Branding
To what extent do you think WSSU has a distinctive brand of leadership and service that are evident in most learning experiences and activities
sponsored by the university?
Response
Very much
Quite a bit
Some
Very little
Don't know
No Response
Frequency
Percent
3
8
11
8
0
3
9.1%
24.2%
33.3%
24.2%
0.0%
9.1%
0
20
40
60
Section H: Inclusive Governance, Leadership and Engagement
In your opinion, how well does WSSU upper administration do each of the following?
Listen to concerns of faculty in your department. .
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
1
8
4
17
1
2
3.0%
24.2%
12.1%
51.5%
3.0%
6.1%
Prepared by Institutional Assessment and Research
July 2015
0
20
40
60
8 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
Give a straight answer when asked a reasonable question.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
0
10
5
15
1
2
0.0%
30.3%
15.2%
45.5%
3.0%
6.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Establish clear priorities for the university. .
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
4
9
11
8
0
1
12.1%
27.3%
33.3%
24.2%
0.0%
3.0%
Frequency
Percent
1
7
5
17
1
2
3.0%
21.2%
15.2%
51.5%
3.0%
6.1%
Make decisions transparent to the university community.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Provide opportunities for faculty, staff and/or students to be involved in the decision making process.
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
1
7
8
14
0
3
3.0%
21.2%
24.2%
42.4%
0.0%
9.1%
Overall, how well does WSSU upper administration do in the areas of transparency of decision making, communications between all levels of decision
making, and providing opportunities for all to be represented in decision making?
Response
Excellent
Good
Fair
Poor
Don't Know
No Response
Frequency
Percent
1
8
7
16
0
1
3.0%
24.2%
21.2%
48.5%
0.0%
3.0%
0
20
40
60
80
100
Section I: Co-Curricular Activities
To what extent do you agree with the following statement?
Co-curricular activities at WSSU (organizations, special speakers, cultural performances, campus publications, student affairs activities) support
academic goals.
Response
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
No Response
Frequency
Percent
7
21
1
1
1
2
21.2%
63.6%
3.0%
3.0%
3.0%
6.1%
Prepared by Institutional Assessment and Research
July 2015
0
20
40
60
9 of 21
80
100
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
Section J: Community Service
How many WSSU-related community outreach projects have you participated in the last year?
Academic (e.g. Adult Learner Symposium)
Response
0
1-2
3 or more
No Response
Frequency
Percent
13
10
8
2
39.4%
30.3%
24.2%
6.1%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
Cultural (e.g, Diggs Gallery Exhibitions)
Response
0
1-2
3 or more
No Response
Frequency
Percent
6
20
5
2
18.2%
60.6%
15.2%
6.1%
Athletic (e.g., Track Meets)
Response
0
1-2
3 or more
No Response
Frequency
Percent
15
8
7
3
45.5%
24.2%
21.2%
9.1%
Governance (e.g., Faculty Senate)
Response
0
1-2
3 or more
No Response
Frequency
Percent
5
11
14
3
15.2%
33.3%
42.4%
9.1%
Section K: Customer Service (CETL)
During the spring 2015 semester, how often have you interacted with the Center for Excellence in Teaching and Learning (CETL)?
Response
None
1-3 times
More than 3 times
No Response
1a.
Please indicate your satisfaction with the level
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
1b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
1c. Please indicate your satisfaction with the accuracy of
(CETL).
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
10
14
8
1
30.3%
42.4%
24.2%
3.0%
0
of service provided by the Center for Excellence
Frequency
Percent
9
11
2
0
11
27.3%
33.3%
6.1%
0.0%
33.3%
Percent
9
10
2
1
11
27.3%
30.3%
6.1%
3.0%
33.3%
20
Percent
9
12
1
0
11
27.3%
36.4%
3.0%
0.0%
33.3%
Prepared by Institutional Assessment and Research
July 2015
100
40
60
80
100
60
80
100
Learning (CETL).
0
20
information provided by the Center for Excellence in
Frequency
40
in Teaching and Learning (CETL).
0
in the Center for Excellence in Teaching and
Frequency
20
0
40
Teaching and Learning
20
40
60
10 of 21
80
100
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
1d. Please indicate your satisfaction with the helpfulness
Learning (CETL).
of the information provided by the Center for
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
1e. Please indicate your satisfaction with the process
Teaching and Learning
(CETL).
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Overall, how satisfied have you been with the
24.2%
36.4%
6.1%
0.0%
33.3%
0
Frequency
Percent
8
11
1
1
12
24.2%
33.3%
3.0%
3.0%
36.4%
0
time required by the Center for Excellence in
Response
1g.
Percent
8
12
2
0
11
required to submit a request for services from the
Response
1f. Please indicate your satisfaction with the amount of
resolve your
question or issue.
Frequency
Excellence in Teaching and
Frequency
Percent
8
11
1
1
12
24.2%
33.3%
3.0%
3.0%
36.4%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
9
9
3
0
12
27.3%
27.3%
9.1%
0.0%
36.4%
40
60
80
100
Center for Excellence in
20
40
60
80
100
Teaching and Learning (CETL) to
0
Center for Excellence in Teaching and Learning
Response
20
20
40
60
80
100
(CETL)?
0
20
40
60
80
100
0
20
40
60
80
100
Section K: Customer Service (Facilities)
During the spring 2015 semester, how often have you interacted with any office associated with Facilities?
Response
None
1-3 times
More than 3 times
No Response
2a. Please indicate your satisfaction with the level of
waste/recycling).
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
2b. Please indicate your satisfaction with the level of
building
temperature).
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
20
12
0
1
60.6%
36.4%
0.0%
3.0%
service provided by Facilities Environmental
Frequency
Percent
4
6
2
0
21
12.1%
18.2%
6.1%
0.0%
63.6%
Services (grounds, housekeeping,
0
service provided by Facilities Maintenance &
Frequency
Percent
2
4
6
0
21
6.1%
12.1%
18.2%
0.0%
63.6%
Prepared by Institutional Assessment and Research
July 2015
20
40
60
80
100
Operations (maintenance, repairs,
0
20
40
60
11 of 21
80
100
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
2c. Please indicate your satisfaction with the level of
project
management).
service provided by Facilities Design &
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
2d.
Please indicate your satisfaction with the level of
management/procurement).
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Please indicate your satisfaction with the level of
Percent
2
4
6
0
21
6.1%
12.1%
18.2%
0.0%
63.6%
0
service provided by Facilities Business Office
Response
2e.
Frequency
Construction (project planning, estimating,
Frequency
Percent
3
7
2
0
21
9.1%
21.2%
6.1%
0.0%
63.6%
20
40
60
80
100
(motor pool, buses, budget
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
60
80
100
service provided by Facilities Administration.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
2
8
2
0
21
6.1%
24.2%
6.1%
0.0%
63.6%
Section K: Customer Service (Financial Aid)
During the spring 2015 semester, how often have you interacted with the Office of Financial Aid?
Response
None
1-3 times
More than 3 times
No Response
3a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
3b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
3c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
3d.
Please indicate your satisfaction with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
27
4
1
1
81.8%
12.1%
3.0%
3.0%
service provided by the Office of Financial Aid.
Frequency
Percent
0
1
3
1
28
0.0%
3.0%
9.1%
3.0%
84.8%
in the Office of Financial Aid.
Frequency
Percent
0
0
4
1
28
0.0%
0.0%
12.1%
3.0%
84.8%
of information provided by the Office of Financial
Frequency
Percent
0
1
3
1
28
0.0%
3.0%
9.1%
3.0%
84.8%
helpfulness of the information provided by the
Frequency
Percent
0
1
3
1
28
0.0%
3.0%
9.1%
3.0%
84.8%
Prepared by Institutional Assessment and Research
July 2015
0
Aid.
20
Office of Financial Aid.
0
20
40
12 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
3e.
Please indicate your satisfaction with the process
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
3f.
Please indicate your satisfaction with the amount of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
3g.
Overall, how satisfied have you been with the
required to submit a request for services from the
Frequency
Percent
0
1
3
1
28
0.0%
3.0%
9.1%
3.0%
84.8%
0
time required by the Office of Financial Aid to
Frequency
Percent
0
1
3
1
28
0.0%
3.0%
9.1%
3.0%
84.8%
Office of Financial Aid.
20
40
60
80
100
resolve your question or issue.
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
80
100
Office of Financial Aid?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
0
1
3
1
28
0.0%
3.0%
9.1%
3.0%
84.8%
Section K: Customer Service (Human Resources)
During the spring 2015 semester, how often have you interacted with the Office of Human Resources?
Response
None
1-3 times
More than 3 times
No Response
4a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
4b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
4c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
4d.
Please indicate your satisfaction with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
18
8
6
1
54.5%
24.2%
18.2%
3.0%
service provided by the Office of Human Resources.
Frequency
Percent
5
5
1
3
19
15.2%
15.2%
3.0%
9.1%
57.6%
in the Office of Human Resources.
Frequency
Percent
5
5
1
3
19
15.2%
15.2%
3.0%
9.1%
57.6%
of information provided by the Office of Human
Frequency
Percent
4
7
0
3
19
12.1%
21.2%
0.0%
9.1%
57.6%
helpfulness of the information provided by the
Frequency
Percent
5
5
1
3
19
15.2%
15.2%
3.0%
9.1%
57.6%
Prepared by Institutional Assessment and Research
July 2015
Resources.
0
20
40
Office of Human Resources.
0
20
40
60
13 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
4e.
Please indicate your satisfaction with the process
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
4f. Please indicate your satisfaction with the amount of
issue.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
4g.
Overall, how satisfied have you been with the
required to submit a request for services from the
Frequency
Percent
5
4
1
3
20
15.2%
12.1%
3.0%
9.1%
60.6%
Office of Human Resources.
0
20
time required by the Office of Human Resources to
Frequency
Percent
5
4
2
3
19
15.2%
12.1%
6.1%
9.1%
57.6%
40
60
80
100
resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
Office of Human Resources?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
5
5
1
3
19
15.2%
15.2%
3.0%
9.1%
57.6%
Section K: Customer Service (Institutional Assessment and Research)
During the spring 2015 semester, how often have you interacted with the Institutional Assessment and Research office?
Response
None
1-3 times
More than 3 times
No Response
5a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
5b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
5c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
5d. Please indicate your satisfaction with the
office.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
15
15
2
1
45.5%
45.5%
6.1%
3.0%
0
service provided by the Institutional Assessment
Frequency
Percent
5
10
2
0
16
15.2%
30.3%
6.1%
0.0%
48.5%
and Research office.
0
in the Institutional Assessment and Research
Frequency
Percent
5
12
0
0
16
15.2%
36.4%
0.0%
0.0%
48.5%
of information provided by the Institutional
Frequency
Percent
4
9
3
0
17
12.1%
27.3%
9.1%
0.0%
51.5%
helpfulness of the information provided by
20
20
40
60
80
100
40
60
80
100
office.
0
20
Assessment and Research office.
0
20
40
60
80
100
the Institutional Assessment and Research
Frequency
Percent
5
9
2
0
17
15.2%
27.3%
6.1%
0.0%
51.5%
Prepared by Institutional Assessment and Research
July 2015
0
20
40
60
14 of 21
80
100
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
5e. Please indicate your satisfaction with the process
Research office.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
5f. Please indicate your satisfaction with the amount of
question or issue.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
5g.
Overall, how satisfied have you been with the
required to submit a request for services from the
Frequency
Percent
4
10
3
0
16
12.1%
30.3%
9.1%
0.0%
48.5%
Institutional Assessment and
0
20
time required by the Institutional Assessment and
Frequency
Percent
5
7
3
0
18
15.2%
21.2%
9.1%
0.0%
54.5%
40
60
80
100
Research office to resolve your
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Institutional Assessment and Research office?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
5
10
2
0
16
15.2%
30.3%
6.1%
0.0%
48.5%
Section K: Customer Service (Information Technology)
During the spring 2015 semester, how often have you interacted with the Office of Information Technology?
Response
None
1-3 times
More than 3 times
No Response
6a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
6b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
6c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
6d.
Please indicate your satisfaction with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
10
15
7
1
30.3%
45.5%
21.2%
3.0%
service provided by the Office of Information
Frequency
Percent
12
7
3
0
11
36.4%
21.2%
9.1%
0.0%
33.3%
Technology.
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
80
100
in the Office of Information Technology.
Frequency
Percent
12
8
2
0
11
36.4%
24.2%
6.1%
0.0%
33.3%
of information provided by the Office of Information
Frequency
Percent
8
11
2
1
11
24.2%
33.3%
6.1%
3.0%
33.3%
helpfulness of the information provided by the
Frequency
Percent
10
10
2
0
11
30.3%
30.3%
6.1%
0.0%
33.3%
Prepared by Institutional Assessment and Research
July 2015
0
Technology.
20
40
Office of Information Technology.
0
20
40
60
15 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
6e.
Please indicate your satisfaction with the process
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
6f. Please indicate your satisfaction with the amount of
issue.
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
6g.
Overall, how satisfied have you been with the
required to submit a request for services from the
Frequency
Percent
8
11
2
0
12
24.2%
33.3%
6.1%
0.0%
36.4%
time required by the Office of Information
Frequency
Percent
11
9
2
0
11
33.3%
27.3%
6.1%
0.0%
33.3%
Office of Information Technology.
0
20
40
60
80
100
Technology to resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
20
40
60
80
100
60
80
100
Office of Information Technology?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
8
11
3
0
11
24.2%
33.3%
9.1%
0.0%
33.3%
Section K: Customer Service (C.G. O'Kelly Library)
During the spring 2015 semester, how often have you interacted with the C.G. O'Kelly Library?
Response
None
1-3 times
More than 3 times
No Response
7a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
7b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
7c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
7d.
Please indicate your satisfaction with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
10
13
9
1
30.3%
39.4%
27.3%
3.0%
service provided by the C.G. O'Kelly Library.
Frequency
Percent
14
8
0
0
11
42.4%
24.2%
0.0%
0.0%
33.3%
in the C.G. O'Kelly Library.
Frequency
Percent
14
9
0
0
10
42.4%
27.3%
0.0%
0.0%
30.3%
of information provided by the C.G. O'Kelly Library.
Frequency
Percent
14
9
0
0
10
42.4%
27.3%
0.0%
0.0%
30.3%
helpfulness of the information provided by the
Frequency
Percent
14
8
0
0
11
42.4%
24.2%
0.0%
0.0%
33.3%
Prepared by Institutional Assessment and Research
July 2015
0
C.G. O'Kelly Library.
0
20
40
16 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
7e.
Please indicate your satisfaction with the process
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
7f.
Please indicate your satisfaction with the amount of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
7g.
Overall, how satisfied have you been with the
required to submit a request for services from the
Frequency
Percent
14
7
1
0
11
42.4%
21.2%
3.0%
0.0%
33.3%
C.G. O'Kelly Library.
0
20
time required by the C.G. O'Kelly Library to resolve
Frequency
Percent
14
7
1
0
11
42.4%
21.2%
3.0%
0.0%
33.3%
40
60
80
100
your question or issue.
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
C.G. O'Kelly Library?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
14
8
0
0
11
42.4%
24.2%
0.0%
0.0%
33.3%
Section K: Customer Service (Sponsored Programs)
During the spring 2015 semester, how often have you interacted with the Office of Sponsored Programs?
Response
None
1-3 times
More than 3 times
No Response
8a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
8b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
8c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
8d.
Please indicate your satisfaction with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
19
7
6
1
57.6%
21.2%
18.2%
3.0%
service provided by the Office of Sponsored
Frequency
Percent
8
3
1
1
20
24.2%
9.1%
3.0%
3.0%
60.6%
Programs.
0
20
40
60
80
100
0
20
40
60
80
100
60
80
100
80
100
in the Office of Sponsored Programs.
Frequency
Percent
8
3
1
1
20
24.2%
9.1%
3.0%
3.0%
60.6%
of information provided by the Office of Sponsored
Frequency
Percent
8
4
1
0
20
24.2%
12.1%
3.0%
0.0%
60.6%
helpfulness of the information provided by the
Frequency
Percent
8
3
1
1
20
24.2%
9.1%
3.0%
3.0%
60.6%
Prepared by Institutional Assessment and Research
July 2015
0
Programs.
20
40
Office of Sponsored Programs.
0
20
40
60
17 of 21
Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
8e.
Please indicate your satisfaction with the process
required to submit a request for services from the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
8f. Please indicate your satisfaction with the amount of
issue.
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Overall, how satisfied have you been with the
Percent
8
3
1
1
20
24.2%
9.1%
3.0%
3.0%
60.6%
Office of Sponsored Programs.
0
20
time required by the Office of Sponsored Programs
Response
8g.
Frequency
Frequency
Percent
8
3
1
1
20
24.2%
9.1%
3.0%
3.0%
60.6%
40
60
80
100
to resolve your question or
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
40
60
80
100
60
80
100
Office of Sponsored Programs?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
8
4
1
1
19
24.2%
12.1%
3.0%
3.0%
57.6%
Section K: Customer Service (Registrar)
During the spring 2015 semester, how often have you interacted with the Office of the Registrar?
Response
None
1-3 times
More than 3 times
No Response
9a.
Please indicate your satisfaction with the level of
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
9b.
Please indicate your satisfaction with the personnel
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
9c.
Please indicate your satisfaction with the accuracy
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
9d.
Please indicate your satisfaction with the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
16
8
8
1
48.5%
24.2%
24.2%
3.0%
service provided by the Office of the Registrar.
Frequency
Percent
3
8
6
0
16
9.1%
24.2%
18.2%
0.0%
48.5%
in the Office of the Registrar.
Frequency
Percent
3
9
5
0
16
9.1%
27.3%
15.2%
0.0%
48.5%
of information provided by the Office of the
Frequency
Percent
2
11
4
0
16
6.1%
33.3%
12.1%
0.0%
48.5%
helpfulness of the information provided by the
Frequency
Percent
2
9
6
0
16
6.1%
27.3%
18.2%
0.0%
48.5%
Prepared by Institutional Assessment and Research
July 2015
Registrar.
0
20
Office of the Registrar.
0
20
40
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Faculty Satisfaction Survey
Spring 2015
N = 33
9e.
Please indicate your satisfaction with the process
required to submit a request for services from the
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
9f.
Please indicate your satisfaction with the amount of
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Overall, how satisfied have you been with the
Percent
1
10
6
0
16
3.0%
30.3%
18.2%
0.0%
48.5%
0
time required by the Office of the Registrar to
Response
9g.
Frequency
Frequency
Percent
4
8
5
0
16
12.1%
24.2%
15.2%
0.0%
48.5%
Office of the Registrar.
20
40
60
80
100
resolve your question or issue.
0
20
40
60
80
100
0
20
40
60
80
100
Office of the Registrar?
Response
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Response
Frequency
Percent
1
10
6
0
16
3.0%
30.3%
18.2%
0.0%
48.5%
Section L: Questions Regarding General Education
Please answer the following items based on your current understanding of General Education
processes at WSSU.
An inventory of all general education courses is available on the WSSU website.
Response
True
False
Don't Know
No Response
Frequency
Percent
28
3
2
0
84.8%
9.1%
6.1%
0.0%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
A course can be mapped to more than one general education outcome.
Response
True
False
Don't Know
No Response
Frequency
Percent
24
7
2
0
72.7%
21.2%
6.1%
0.0%
Department chairs are responsible for informing their faculty about courses that map to general education outcomes.
Response
True
False
Don't Know
No Response
Frequency
Percent
10
15
8
0
30.3%
45.5%
24.2%
0.0%
How many general education courses did you teach this academic year (i.e., fall 2014 and spring 2015)?
Response
0
1-3
4-6
7 or more
No Response
Frequency
Percent
7
21
4
1
0
21.2%
63.6%
12.1%
3.0%
0.0%
Please select all general education outcomes for which you taught courses this academic year.
Response
Critical Reading
Critical Thinking
Information Literacy
Oral Communication
Quantitative Literacy
Scientific Literacy
Written Communication
No Response
Frequency
Percent
5
14
4
2
3
5
6
8
15.2%
42.4%
12.1%
6.1%
9.1%
15.2%
18.2%
24.2%
Prepared by Institutional Assessment and Research
July 2015
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Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
Please select any office/individual that informed you of the existence, use, data collection and reporting for the General Education rubrics (check all that
apply).
Response
Department Chair
Chair of General Education Committee
Fellow Faculty Member
Center for Excellence in Teaching and Learning (CETL)
Institutional Assessment and Research (IAR)
I was not informed by anyone or any office.
No Response
Frequency
Percent
11
3
8
5
11
2
9
33.3%
9.1%
24.2%
15.2%
33.3%
6.1%
27.3%
0
20
40
60
80
100
80
100
In order to facilitate the use of General Education rubrics and data collection, which of the following trainings would be most helpful to you?
Scale 1
Response
Using the general education rubrics
Data collection
Data reporting
Other
No Response
Frequency
Percent
11
4
7
2
9
33.3%
12.1%
21.2%
6.1%
27.3%
0
20
40
60
n/a
how to help students understand and use rubrics to better their work
All of the above are needed throughout the year to ensure faculty are receiving the correct information.
During the past academic year (Fall 2014 - Spring 2015) how frequently have you used each of
the following general education manuals?
Critical Reading
Response
7 or more times
5-6 times
3-4 times
1-2 times
Did not use
No Response
Frequency
Percent
2
1
1
3
15
11
6.1%
3.0%
3.0%
9.1%
45.5%
33.3%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Critical Thinking
Response
7 or more times
5-6 times
3-4 times
1-2 times
Did not use
No Response
Frequency
Percent
4
0
2
6
10
11
12.1%
0.0%
6.1%
18.2%
30.3%
33.3%
Frequency
Percent
2
1
3
1
14
12
6.1%
3.0%
9.1%
3.0%
42.4%
36.4%
Frequency
Percent
1
0
1
2
15
14
3.0%
0.0%
3.0%
6.1%
45.5%
42.4%
Information Literacy
Response
7 or more times
5-6 times
3-4 times
1-2 times
Did not use
No Response
Oral Communication
Response
7 or more times
5-6 times
3-4 times
1-2 times
Did not use
No Response
Prepared by Institutional Assessment and Research
July 2015
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Winston-Salem State University
Faculty Satisfaction Survey
Spring 2015
N = 33
Quantitative Literacy
Response
7 or more times
5-6 times
3-4 times
1-2 times
Did not use
No Response
Frequency
Percent
0
0
1
1
17
14
0.0%
0.0%
3.0%
3.0%
51.5%
42.4%
Frequency
Percent
1
0
2
3
14
13
3.0%
0.0%
6.1%
9.1%
42.4%
39.4%
Frequency
Percent
1
0
2
5
13
12
3.0%
0.0%
6.1%
15.2%
39.4%
36.4%
0
20
40
60
80
100
0
20
40
60
80
100
0
20
40
60
80
100
Scientific Literacy
Response
7 or more times
5-6 times
3-4 times
1-2 times
Did not use
No Response
Written Communication
Response
7 or more times
5-6 times
3-4 times
1-2 times
Did not use
No Response
Prepared by Institutional Assessment and Research
July 2015
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