MUMBAI EDUCATIONAL TRUST’S
INSTITUTE OF DISTANCE LEARNING
TOTAL QUALITY MANAGEMENT
Date : 20/05/2007
Examination
: May 2007
Time : 10.00 a.m. to 1.00 p.m.
Maximum Marks
: 100
Note: 1. Part A is compulsory.
2. Attempt any three questions from Part B.
Minimum Marks
for passing
: 50
Part A
Q. 1 Indicate if the following statements are True or False.
i.
[10 Marks]
Important measure of outgoing quality is product performance as viewed by marketing.
ii. Quality motivation in industry should be directed at manufacturing, engineering,
procurement, QA and work force.
iii. Periodic auditing determines their continued validity and effectiveness.
iv. The aim of JIT is low level of inventory.
v. ISO quality certification is a life long certification.
Q. 2 Fill in the blanks with the correct option.
i.
[10 Marks]
__________ computed from samples make inferences about population.(Statistics / Data)
ii. When analysing quality cost data one expects to see___________ appraised costs with
minor changes in prevention costs. (increased / decreased)
iii. In control chart theory, number of defects per unit follows very closely the
_______________ distribution. (Poisson / binomial)
iv. ______culture is not part of organisation culture. (Power / role).
v. Deming’s TQM Model does not consider _________. (total quality control / incentives)
Q. 3 Match and link the following correctly.
i.
A
PDCA
[10 Marks]
B
a. continuous improvement
ii. Cause & effect diagram
b. Deming’s cycle
iii. Kaizen is
c. Ishikawa.
iv. Quality information reports are
d. audited periodically for effectiveness.
v. Quality information equipment
e. measures products & gives result.
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Q. 4 Indicate the full form of the following.
(i)
AOQL
(ii)
MTBF
[10 Marks]
(iii)
NDT
(iv)
FMECA
(v)
LTPD
Part B
Q. 5 (a)
(b)
Quality means customers satisfaction. Justify your answer.
[10 Marks]
Discuss the role of Poka Yoke.
[10 Marks]
Q. 6 Write short notes on Kaizen, Kanban, PDCA and JIT.
[20 Marks]
Q. 7 Draw an Ishikawa cause and effect diagram for the quality level of a specific activity at a bank.
[20 Marks]
Q. 8 Describe the definition and meaning of total quality management.
[20 Marks]
Q. 9 (a)
Discuss the merits and demerits of single or multiple sources of supply.
[10 Marks]
What are the five P’s and four F’s of TQM?
[10 Marks]
(b)
Best of Luck
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