HR & Technology
The Rotherham Experience
Contents
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The Strategic Partnership
HR Change Agenda
Self Service
Future Developments
The Strategic Partnership
Objectives of the joint venture…
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To provide high-quality customer services – when
and where required
To provide efficient and effective support services
To allow council resources to be targeted to
customer-facing front-office provision
To make the council fit for purpose
To achieve the eGovernment 2005 target
Contract details…
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RBT contract signature: 17th April 2003
12-year contract (up to end-March 2015)
Joint-venture company: 80.1% ownership with BT;
council retains golden share
Secondment not TUPE; insourcing not outsourcing
£30m BT investment over 12 years; investment
recovery and returns at BT’s risk; £16.9m invested
to date
586 staff now in scope
Delivery model…
RMBC
BT plc
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• £30m investment
• specialist skills
• technology and change
expertise
• JV experience
RBT
joint-venture company
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contract
secondment agreements
SIPs
SLAs
service credits
benefits-realisation plan
change
staff
premises
equipment
local-authority knowledge and
experience
Corporate achievements…
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Council CPA: ‘weak’ to ‘good’ in 2 years
Gershon: 2nd nationally in cashable savings, 04/05
MJ awards 06: Best Private Public Partnership Achievement
Guardian Public Service Award winner 05 (Home Working)
Delivery of eGovernment (ODPM priorities)
Benefits: 2- to 4-star service in 2 years; IRRV shortlisting; BFI
best-practice recognition
Procurement: Beacon status; eProcurement; cashback
Streetpride: LGC environmental award winner; APSE award
winner
Members online: Surgery Connect
Benefits realisation: 94 FTEs realised
Continuing union support
HR Change Agenda
The HR Model…
HR Strategy
HR Advice
HR Admin
Original
Structure
Centralised HR
Services
HR
Activities
Line Manager
Access
Savings
The Future
Employee Self-Service
First Steps…
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Strategic/Operational Split
Centralisation
Call Centre Approach
Intranet Development
Process Review
Operational HR Delivery Model
10%
Specialist
25%
HR Contact Team
65%
Self Service
Strategic benefits…
• Focus on Strategic issues
• Equal Pay Agenda
• Capacity Building/Management Development
• Employee Engagement
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Reduction in costs of HR (Ratio 1-174)
Performance Management
Benchmarking
Management Information
• Workforce Demographics
• Workforce Planning
• Sickness Absence Monitoring Reports (SAM)
Long Term Sickness Analysis
800
700
600
Stress/Depression/Anxiety
Stomach/Liver/Kidney/Digestion
500
Pregnancy Related
Other Musculo/Skeletal
Neurological/Headache/Migraine
400
Infection/Virus
Heart/Bld Pressure/Circulation
Head/Dental/Sinus
300
Genito Urinary/Gynaecological
Chest/Respiratory
Back/Shoulder
200
100
0
1 Month
1-2 Month 2-3 Month 3-4 Month 4-5 Month 5-6 Month 6-7 Month
7-8
Months
8-9 Month
9-10
Month
10-11
Month
11-12
Month
12 Month
Plus
External Comparison
Profiles of Local Government workforce and the wider economy,
Autumn 2004 (Percentage distributions)
Source-Employers Organisation Local Government Digest May 2005
Age
RMBC
16-24
25-39
40-49
50 plus
Gender
Male
Female
Ethnicity
White
Mixed
Asian
Black
Chinese
Other
Job Type
Permanent
Temporary
6%
30%
33%
31%
Local
Government
7%
30%
31%
32%
30%
70%
28%
72%
51%
49%
92%
0.2%
1.1%
0.2%
0.3%
6.2%
93.3%
0.6%
2.9%
2.4%
0.2%
0.5%
92.1%
0.7%
3.7%
2.2%
0.4%
0.9%
79%
21%
91%
9%
94%
6%
Whole Economy
16%
36%
24%
24%
Workforce Demographics 1
Gender
Male
22%
Female
78%
Full Time – Part Time
Full Time
42.5%
Part Time
57.5%
Ethnicity
Ethnic Minority Group
2.5%
White
97.5%
Disability
Disabled
2.5%
Non Disabled
97.5%
Contract Type
Permanent
84%
Temporary
16%
Workforce Demographics 2
% by Length of Service Band
% by Age Band
3%
30 Yrs+
65 Yrs+
10%
20-29 Yrs
1%
50-64 Yrs
31%
40-49 Yrs
32%
12%
15-19 Yrs
10-14 Yrs
9%
31%
5-9 Yrs
35%
0-4 Yrs
0%
10%
20%
30%
40%
31%
25-39 Yrs
16-24 Yrs
0%
5%
10%
20%
30%
40%
% by Salary Band
60%
50%
40%
30%
20%
10%
0%
48%
£0-£14786
10%
12%
12%
13%
£14787£18449
£18450£23174
£23175£29009
£29010£34985
5%
£34986+
Best Value Performance
Indicator Trend…
Title &
Description
2002/3
2003/4
2004/5
2005/6
2006/7*
BV 11a Top 5% of Earners: Women
40%
41%
44.31%
42.12%
41.65%
BV 11b Top 5% of Earners: Ethnic Minorities
2%
1.43%
3.02%
4.51%
4.19%
13.8 days
12.6 days
11.88 days
10.82 days
9.24 days
BV 14 Percentage of: Early Retirements
0.82%
0.68%
0.59%
0.4%
0.03%
BV 15 Percentage of: Ill-Health Retirements
0.55%
0.39%
0.33%
0.24%
0.06%
BV 16a Percentage of: Employees with a disability
1.4%
2.18%
1.61%
2.65%
2.57%
BV 17a Percentage of: Ethnic Minority employees in the workforce
1.6%
1.9%
2.05%
2.47%
3.2%
BV 12 Working Days Lost Due to Sickness Absence
*Projections based on quarter 1 performance 2006/7
Efficiency Savings…
(Due to improvement on sickness absence)
• 2004/5 £1.2m
• 2005/6 £1.4m
• 2006/7 £2.2m (on projected outturn)
Self Service
• View Information from the Intranet
from Yourorganisation.
• Managers can view details of
employees who report to them in
Yourstaff.
• Employees can view details of their
contract in Yourjob.
• View and amend Personal Details in
Yourlife.
• Change your password in
Yourchoice.
View Payslips on the Intranet
View Appointment Details and
History
Change Your Bank Details
Add Your Emergency Contact
Information
Managers can view personal
and appointment details of
employees who report to them.
Managers can view details of leavers
for the easy completion of references
Absence Administrators enter absence on-line
instead of using pre-populated absence forms
Managers can view an individuals
absence in various formats:
Year Planner
Hovering above the absence will
show the Duration and Reason.
Absence history
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On-line Forms…
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Mileage
Overtime
Leavers
Expenses
Wizards (Contracts & variations)
Future Developments
• Development of Wizards for direct input onto system
• Harmonisation of terms & conditions (Equal Pay
Agenda)
• YourSelf reports section - Managers access to ‘real
time’ statistical data
Questions?