M. BILAL AHMAD Cell # 0335-402-3090, E-mail: [email protected] OBJETCIVE: To be an asset for the company & become a necessity for the progress & prosperity of the Organization. EDUCATION: Bachelors in Arts University of the Punjab, Lahore Diploma in Tourism and Hotel Management Awarded on 2009/10 Institute of Tourism and Hotel Management, Punjab Facility of Arts (F.A humanities) Annual Examination 2005 Board of Intermediate and Secondary Edu Lahore, Punjab Post Graduate Diploma in Management Studies (level 7) 28th January 2008 Birmingham International College London Branch. United Kingdom Annual Examination 2011/12 EXPERIENCE: Punjab Live Stock & Dairy Development Board 2012 to 30th April 2015 Admin and Human Resource coordinator , Park Plaza Hotel, Lahore Worked as a Sales coordinator Dec’10 - Jan’12 Pearl Continental Hotel, Lahore Worked as a Helper/Waiter October’ 2010 Achievements : Received Appreciation letter from Director Human Resources of Park Plaza Hotel Lahore for working continuous in busy time. Received Appreciation letter from Front Office and Human Resource Manager of Faletti`s Hotel Lahore for going extra mile in the favour of hotel management Received Appreciation letter from Director Food and Beverage of Park Plaza Hotel Lahore for working and guiding the guests of Beacon House university. AREAS OF EXPERTIES Management Procedure Employee relations Languages English Urdu Hindi Punjabi Computer Skill Windows XP, Vista, Windows 8 Ms office 2000,XP SKILLS & ABILITIES Management and Hospitality Skills Training/leading a team, providing discipline and performance feedback. Scheduling workload to meet priorities and targets. Involving un the recruitment and mentoring of new staff Undertaking staff performance review. Skilled in Front Desk Operations escorting and Guest Relating responsibilities Experience in Hospitality and Security Industry Administration skills can manage the staff and also worked as Human Recourse Officer. Good communication and Customer service Skills Good organisational skills possess team spirits and work well in a team Proficient working knowledge of MS OFFICE, Windows 7, 8 and all kind of software’s. REFERENCES: Will be furnished upon request.