Version 3.0.0
September 2010
Presented by:
AveriStar Consulting, LLC

Stars Multimedia Training Video Selection
BroadSoft Application
BroadWorks CommPilot Web Portal
BroadWorks CommPilot Call Manager
BroadWorks Assistant Enterprise Toolbar
BroadWorks Web Portal Group Administrator Provisioning
BroadSoft Receptionist
CounterPath Bria and X-Lite
BroadSoft Call Center Agent, Supervisor and Reporting
Polycom SoundPoint IP Phones
IP 335
IP 450
IP 550 / IP 560
IP 650 / IP 660
IP 670
IP 7000
Cisco IP Phones
7940
7960
Yes No
September 2010 Stars Multimedia Survey 2

BroadWorks CommPilot Web Portal Service Selection
Service/Feature
Initial Login
Profile
Passwords
Time Schedules
Context Based Help
Selective Call Routing
Sequential Ring
Simultaneous Ring
CommPilot Express
Speed Dial 8 and 100
Messaging Alias
Voice Portal
Distribution Lists
Greetings – Includes PC recording
Voice Management
BroadWorks Anywhere
Features Requested (fill in below)
September 2010 Stars Multimedia Survey 3
Yes No

BroadWorks CommPilot Call Manager Service Selection
Service/Feature
Java Based Call Manager
Flash Based Call Manager
Placing Outbound Calls vCard Integration
Receiving Calls
Blind and Consultative Transfers
Three Way Calling
Remote Office
Company Directory
Personal Directory
Call History
Microsoft Outlook Directory
Microsoft Journal Integration
Feature Access for CFA, RO, and DND
Features Requested (fill in below)
September 2010 Stars Multimedia Survey 4
Yes No

BroadWorks Assistant Enterprise Toolbar Service Selection
Service/Feature
Download and Installation
Initial Login
Services Menu
Call Forward Always
Simultaneous Ring
Voice Messaging
Personal Directory
Group Directory
Web Links
Placing Calls
Receiving Calls
Call Hold
Blind and Consultative Transfers
Three Way Calls
Web Click-To-Dial
Remote Office
Outlook Features and Integration
BroadWorks Anywhere
Features Requested (fill in below)
September 2010 Stars Multimedia Survey 5
Yes No

BroadWorks Web Portal Group Administrator Provisioning Service Selection
Service/Feature Yes No
Initial Login
Password Resets
Departments
Time Schedules
Auto Attendant
Hunt Group
Music on Hold
Shared Call Appearance
Account and Authorization Codes
Incoming Calling Plan
Outgoing Calling Plan
Transfer Numbers
Digit Strings
Common Phone List
Greetings Recording
Call Center
BroadWorks Anywhere
Features Requested (fill in below)
September 2010 Stars Multimedia Survey 6

BroadSoft Receptionist Service Selection
Service/Feature
Download and Installation
Initial Login
Switchboard
Company Notes
Company Profile
Contact Directories
Receiving and Routing Incoming Calls
Placing Outbound Calls Using Contact Directories
Blind and Consultative Transfers
Three Way Calling
Queue Management
Call Camp-On
Call History
After Hours Settings
Features Requested (fill in below)
September 2010 Stars Multimedia Survey 7
Yes No

BroadSoft Call Center
Service/Feature
Agent Application
Reporting Module
Client Installation and Initial Login
Contact Directories and Management
Available, Unavailable, and Wrap-Up Status
Call Control, Queue Transfer, and Supervisor Escalation
Supervisor Application (All Agent Features Included)
Monitoring Queues and Agent Status
Call Retrieve
Queue Management and Re-Order
Barge-In and Monitoring
Dashboard and Wallboard
Reporting Module
Reporting Definitions and Customization
Report Exporting Options and Delivery
Comprehensive Training on all Report Categories
Features Requested (fill in below)
September 2010 Stars Multimedia Survey 8
Yes No

CounterPath Bria and X-Lite Service Selection
Service/Feature
Download and Installation
Initial Login
Audio Input and Output Device Selection
Wireless Headset Options (Bluetooth, USB)
Personal Contacts
Group Contacts
Call History
Placing Calls
Receiving Calls
Blind and Consultative Transfers
Three Way Calling
Basic Troubleshooting
Features Requested (fill in below)
September 2010 Stars Multimedia Survey 9
Yes No

IP Phone Service Selection – Applies to All Phone Models
Service/Feature
General Overview
Contact Directory View and Entry
Speed Dial View and Entry
Call History Lists
Placing Calls
Voice Messaging Login and Retrieval
Receiving Calls
Blind and Consultative Transfers
Three Way Calling
Phone Feature Activation vs BroadWorks Feature Activation
Call Forwarding
Do Not Disturb
Basic Troubleshooting
Features Requested (fill in below)
September 2010 Stars Multimedia Survey 10
Yes No